United Home Experts
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Home Experts has received 4.4 out of 5 stars based on 117 customer surveys conducted through GuildQuality.
5
81
4
18
3
9
2
4
1
5
3rd year as a Best Pick Call
"At UHE, we understand the needs of New England homes because we are New Englanders. We use products made for New England as well as the latest technology and equipment to increase efficiency and improve quality. Our friendly and knowledgeable team is passionate about our craft and helping you love your home again."

John Dudley Jr. | President
Company Information
Services Offered
United Home Experts (UHE) installs, repairs, and replaces asphalt and architectural shingles, flat roofs, and seamless gutters. The company is the exclusive installer of the Leak-Proof Roof asphalt roofing system. UHE also installs siding, windows, and doors and offers painting services.
Warranty
UHE offers limited lifetime manufacturer, labor, and workmanship warranties.
Company History
UHE started in 1998 and has completed over one million square feet of roofing projects.
Distinctions
UHE is an Owens Corning Preferred Platinum Roofing Contractor, ranked among the Boston Globe's Top Places to Work from 2017 to 2019, and won 2019 MetroWest Daily News Best of the Best awards.
Employee Information
Uniformed employees drive marked vehicles and undergo background checks.
Additional Information
The company offers free estimates and financing options.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Pleasant Street Suite 1
Ashland, MA 01721
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 157108, CS-093790

Compiled Score:

United Home Experts has received 4.4 out of 5 stars based on 117 customer surveys conducted through GuildQuality.
5
81
4
18
3
9
2
4
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/21/2020

“I think Paul was great.”

Review by
12/18/2019

“I would like to recognize Nick, the salesperson. He was great.”

Review by
12/09/2019

“Ray was fantastic to work with.”

Review by
11/30/2019

No review comments provided

Review by
11/28/2019

No review comments provided

Review by
11/25/2019

“Ray our project manager”

Review by
11/14/2019

“Rick was very professional.”

Review by
11/12/2019

“Ray did a great job of communicating all of the what and when of the project and kept us informed of any cost over-runs. He was very good about working around my wife business schedule during the third week.”

Review by
11/12/2019

“Hugh,Sydney,Mario”

Review by
11/12/2019

No review comments provided

Review by
10/30/2019

“I was satisfied with pretty much everything. The crew and the materials were great.”

Review by
10/28/2019

“I was under the impression my sunporch soffit would be taken care of, which is what they told me in the beginning. They did not in the end. I reported my concern about a raised shingle when they were done and they still have not contacted me back.”

Review by
10/27/2019

“Zinc strips. Other roofing companies did not know what they are.”

Review by
10/21/2019

No review comments provided

Review by
10/19/2019

“I couldn't be happier with beautiful new roof. The entire process was done skillfully and professionally. I wholeheartedly recommend United Home Experts.”

Review by
10/18/2019

“I would like to recognize Hugh for his exceptional service. The first guy I contacted was exceptional also.”

Review by
10/15/2019

“The foreman remained cheerful and persevered in responding to the problems when I pointed them out. It would have been much better if he had inspected and found them himself. The overall impression this gave was that the quality standards of the company were quite low. Yet the salesman's emphasis on details of quality measures was what made me select the company. I also appreciated the salesman arranging a call with the manufacturer's representative regarding warrantee issues.”

Review by
09/26/2019

“The workers who worked on the roof were exceptional.”

Review by
09/05/2019

“I was most satisfied with the cleanliness, professionalism and efficiency.”

Review by
08/12/2019

“We were very satisfied with the work that they did and surprised at how fast they did work. We were also very pleased with how clean they were.”

Review by
08/09/2019

No review comments provided

Review by
07/31/2019

“The estimate was outstanding--in a class by itself. Communication with the estimator (phone, text, and e-mail) were some of the most prompt and honest I have experienced in ANY realm of my life. Gold standard!”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“The installer was very professional. The guy who came out first did a great job.”

Review by
07/19/2019

No review comments provided

Review by
07/18/2019

“Mike Brule was great to work with.”

Review by
07/10/2019

“Very punctual”

Review by
07/02/2019

“Everyone was very personable and the roof looks nice on the outside.”

Review by
06/21/2019

“I was satisfied with the crew! They were very professional and did nice job!”

Review by
06/13/2019

No review comments provided

Review by
06/12/2019

“The project manager, Chris S., arrived when he was sick, to get the crew situated. Angel and his crew stayed well after dinner both days to get the job completed.”

Review by
05/23/2019

No review comments provided

Review by
05/09/2019

“Michael Brule. Where the foreman fell exceptionally short, Mike really stepped up to be a liaison for us - even when this was not his role during that part of the project. His responses were always prompt!”

Review by
04/05/2019

“I would like to recognize Eric, Rafael, Jillson, Bruno, and Gregory for their exceptional service. They all did a really good job and I am very happy with the way the house came out. I won't hesitate to recommend United Home Experts.”

Review by
04/03/2019

No review comments provided

Review by
03/28/2019

“I would like to recognize Wheeler and Paul. Paul was my salesperson, and he was good.”

Review by
03/15/2019

“I would be prepared to recommend them once these problems are addressed.”

Review by
03/14/2019

“Very professional, prompt and direct. Communication was good, and other than the caulking mistake, we are very happy with the work and the company!”

Review by
02/28/2019

“Great crew, worked very fast, finished up in a day and cleaned up with no single nails on ground.”

Review by
02/23/2019

“Weuler did an excellent job again. We really enjoyed seeing him again after he installed our siding a few years ago. Mike was also really great to work with. His down to earth, easy personality made it really easy to get the info we needed to make our decision about roofing options. I always appreciate a salesperson who shares what their company can offer without overdoing it or trying to "sell it" too much. Mike did a perfect job of communicating honesty, humor, and great trust in United Home Experts and the work they do. It was nice meeting him.”

Review by
02/18/2019

“Great company to work with - quality work done professionally and efficiently!”

Review by
01/25/2019

“I was satisfied with the ending result and the quality of the work!”

Review by
01/24/2019

“Paul St. Martin was VERY helpful, VERY patient with our delays in getting our financing set up. Always professional, courteous. Job was well detailed in the contract, done well and a good value, but cleanup was not so its a 4* review. I had to buy an 18" rolling magnet to pick up close to 200 nails. Unusual, considering all the other great reviews which convinced me to use United. Crew chief needs to work at following thru on resolving issues.”

Review by
01/23/2019

No review comments provided

Review by
01/22/2019

“The roof and other work looks great”

Review by
01/16/2019

“The staff were professional and courteous. We are very happy with the new roof.”

Review by
01/14/2019

“Overall the project is done right but I would ask any other PM for handling this project if I could. I had the worst experience with the PM. He didn't give any exact time frame about the project, didn't keep his words and never answered my phone call as well.”

Review by
01/07/2019

No review comments provided

Review by
08/07/2018

No review comments provided

Review by
08/01/2018

“I would recognize Wheeler for exceptional service. Scott was also really helpful. Wheeler was the site manager. Jefferson also did a nice job.”

Review by
07/30/2018

“The roofing crew was great.”

Review by
07/07/2018

“Quality of work and project management are excellent. Entire company works as a team.”

Review by
07/07/2018

No review comments provided

Review by
06/19/2018

“I am satisfied that he roof looks good and the quality of material.”

Review by
06/14/2018

No review comments provided

Review by
06/14/2018

No review comments provided

Review by
05/30/2018

No review comments provided

Review by
05/21/2018

“I would say the cleanup. I couldn't believe it. It was unbelievable.”

Review by
05/18/2018

“Overall the entire experience was great.”

Review by
05/08/2018

“Very happy with all the job.”

Review by
05/03/2018

“Installation crew was professional and experienced. Seems like nothing rattled them and curve balls were handled with home runs.”

Review by
04/23/2018

“They were professional and courteous. They asked us if they could fly a drone over to take aerial photo shots of our roof which we agreed to.. When the drone pilot showed up he also asked for consent. We received the two aerial jpg's via email a few days later. I like the fact that the rows of Asphalt shingles are nice and straight, which shows they take pride in their work. They also installed a ridge vent where there wasn't one before. (Small peak over the front door and dining room which means they had to open that vertical peak to allow air flow through the ridge vent)”

Review by
04/17/2018

“You did exactly what you said you would do, when you said, and for how much you said. It seems simple but that's hard to find”

Review by
04/05/2018

No review comments provided

Review by
03/16/2018

“Antonio was the crew leader and always kept me informed. United Home Experts is a great and honest home improvement contractor. I had my roof replaced recently, and they scheduled the appointment and showed up on time. I had a good quote in minutes. I scheduled the install and within a two-week time frame, they scheduled an install. The crew showed up on time, got right to work, and it was completed in a little more than a day. The yard was left clean and neat.”

Review by
03/08/2018

“I had a problem with mold, and they were able to replace the area for a reasonable price. The day started with a call from the project manager explaining the process. Throughout the project, they had sent me progress pictures showing the sets. I investigated many different roofing materials, and the Owen Corning Platinum Preferred Contractors gave me the best value. We had some snow a few days prior to the install, but they came prepared and stayed within the schedule. I had three other estimates that were lower. I decided to go with United Home Experts because of how the estimator explained the process, was knowledgeable with all the materialism, and actually cared about the project. It was a great value, and I was very comfortable throughout the process. I've already recommended United Home Experts to friends and family. The way the estimator set the expectations on the job flow was very impressive. The project manager had the expertise of planning and running a great crew. The crew was amazing. The project manager, Antonio, was fantastic to work with. United Home Experts did everything they said they would. The experience was amazing from the estimate process right through the cleanup.”

Review by
02/26/2018

“United Home Experts did not fall short of my expectations. I was satisfied with everything.”

Review by
02/21/2018

“They are very delayed and lagged the project for months. The initial contact was in September, project completed February.”

Review by
02/20/2018

“In the beginning of the job, we were passed around to a few project managers, which was confusing. Also, there seemed to be an issue with the wrong material color ordered for our flat roof areas, but it was resolved quickly. Quality of products and warranty offered were good. Paul and Tabitha were great to work with.”

Review by
02/20/2018

No review comments provided

Review by
02/10/2018

“Our salesman Paul told us we would love our house again. We doubted that statement until now that the work is done. The house is beautiful! Doug, our project manager, was very responsive and accommodating, addressing concerns immediately. Enrique, our crew chief, was excellent to work with as well. The whole crew was hardworking and meticulous. We are very pleased with United Home Experts and would not hesitate to recommend them. Overall, very happy with our experience with United Home Experts, with all employees we came in contact with in all phases of the project.”

Review by
02/07/2018

“Even after I had them come back to clean up nails that were left on the ground, there is still trash that was left scattered around.”

Review by
01/18/2018

“There was not any information given. I do not know that they did. They did the job in a timely fashion and kept it clean. They continued working for the whole time they were here. They did not lollygag around.”

Review by
01/17/2018

“United Home Experts did an excellent job communicating throughout all aspects of the job. They always promptly return phone calls and work hard to ensure everything is done right the first time. Our roof replacement project with United Home Experts was an excellent experience from start to finish. Everything that would be done was clearly explained during the estimate, our project was promptly scheduled, and the crew did an outstanding job removing two layers of existing roofing and replacing our entire roof in a single day. This is a trustworthy company that is very easy to work.”

Review by
01/17/2018

No review comments provided

Review by
01/11/2018

“Great communication in the beginning, but I felt the communication slipped towards the end. I could not understand why there was no walk-through with the manager. I had issues I would have liked to discuss. Hardworking crew, but I got a sense that language was sometimes a barrier. The handrailing was installed wrong the first time. Also, rafter vents were installed backwards. Crew came back to correct issues, but just showed up without calling to let me know ahead of time. I had to rearrange my day on short notice. Initial communication was very good, but fell short towards end of project. End of project walk-through would have been helpful. I thought the quality of product was good. I have already provided contact info to interested neighbors. Doug and crew were responsive when things came up. Would have liked a walk-through to discuss remaining concerns. Should be 3 stars. I would have only given 3 stars. I was disappointed there was no final walk-through because there are issues of concern. Still waiting for outside light to be installed. I know the electrician had some personal issues to deal with, but using a flashlight in the back of the house is getting old.”

Review by
12/22/2017

“I was most satisfied that they were prompt. They completed the job in a day. The installers were professional and did a great job. Everyone was good. The installation crew was excellent. They were fantastic. I am very pleased.”

Review by
12/22/2017

“United Home Experts was very thorough and knowledgeable from start to finish. I’ll be using them again.”

Review by
12/21/2017

“I was ecstatic. I had a couple of questions, and they took care of them. They did a good job with getting it done when said they would. They were delayed a little because of the weather, but they stayed and got it done. It amazed me when they got it done. They were out there for long hours to get it done in the cold weather. They were conscientious. They worked late into the evening to keep their word. They were very good. I had low expectations based on my previous experiences with other companies, but they were just the opposite. I was most satisfied with how polite they were. They were polite, considerate with moving our cars, moving their stuff out of the way quickly. They worked into the evening, and that amazed me with the amount of time in the cold weather. It impressed me a lot. One neighbor told me it looked nice. There was a crew of four, and I am sure the supervisor told them to stay until it was done. I wish all my experiences with contractors was as professional and pleasant as dealing with United Home Experts. Unfortunately, too many contractors are not as customer-conscious as United Home Experts, and that stood out to me. Now that it is complete, we are very happy with how it looks and with the experience. They were nice.”

Review by
12/21/2017

“Ratio of money spent to satisfaction with the experience did not match expectations. We definitely could have gone with a better deal elsewhere. Most parts besides the actual work were fine (estimate process, payment process). While I did have some issues with parts of the results, ultimately the team worked to correct any applicable issues (if they were issues that would not resolve themselves with time). Hard to say if some of my gripes are truly justified, so I'm not making the review public, but the United Home Experts team was the highest priced of my three options. I'd hoped that paying a premium price meant a premium experience, and maybe it could've been worse, but ultimately it felt like just another roofing company ended up doing the work. Perhaps with time that opinion changes.”

Review by
12/18/2017

No review comments provided

Review by
12/06/2017

No review comments provided

Review by
12/03/2017

“Very responsive to questions and concerns. United Home Experts didn't fall short of my expectations. The communication and how the product looked was satisfying.”

Review by
11/12/2017

“None”

Review by
11/09/2017

No review comments provided

Review by
11/09/2017

“The project manager was very unresponsive to me multiple times when I tried to get in touch with him with questions. There was a couple of things that I needed to get corrected. I had to have somebody track him down. He reached out to me after the job was completed by email. I told him how I wanted to pay the final bill, and he never responded. They ended up billing me the wrong way, I quickly called them to fix it. It was frustrating. Everyone else except the project manager was highly effective. Antonio ignored me. The people on-site did not speak English. Most of the people at my house I could not communicate with. When I initial made contact and was talking with Mike, he was very nice and professional. We were talking about the quality of the roofing insulation. Once the contract was fine, I asked for additional help in making sure I was making the right decision in solar installers and he seemed very dismissive and eventually disappeared. I do not feel like he lived up the quality business owner that I thought he was. My house looks beautiful. I love the work that they did. I am satisfied with the quality of work and the quality of the materials. The installation team did a great job.”

Review by
11/03/2017

“United Home Experts did a great job installing our siding. They were very professional. I would highly recommend them.”

Review by
10/27/2017

“There would be better communication with workers if they spoke English. Work ethic, professionalism—Eric and Eric worked hard and thorough. They were very pleasant and thoughtful. Junior was also thorough and professional and answered all questions. Thanks also to Wheeler, who always made sure I was informed and happy with the work.”

Review by
10/14/2017

“Took too long to remove dumpster after job was done. Dumpster damaged the driveway.”

Review by
10/14/2017

“I had to ask for them to pick up glass and nails around the house several times. United Home Experts fell short of my expectations because they put some windows in the wrong spots, worked later than expected some days even though we said that they couldn't work past a certain time, and their cleanliness could have been better. I was most satisfied with the quality of the window.”

Review by
10/08/2017

“The team that worked on our siding is the cream of the crop. The operations team that installed the siding with great skill and excellent workmanship—extremely professional, organized, worked steadily, focused on doing it right the first time. Good siding product. The team at our house was a wonderful advertisement for United Home Experts, for they were experts skilled at their trade.”

Review by
09/19/2017

“From Mike, our salesperson, to David, the project manager, to the foreman of the job, our roofing project was well managed and executed. This was a large undertaking, financially and physically, and we appreciate all the work and effort. Thank you, United Home Experts!”

Review by
09/15/2017

No review comments provided

Review by
09/10/2017

“There are some cable wires dangling down from our upstairs window to our driveway that we don't remember before the roof was replaced. I think it might have been in the siding and was removed to replace the roof and not put back. They were very flexible and willing to get the job done quickly. I will keep them in mind when I hear people needing to redo their roofs. Our project manager David was great, as was Lilia in getting back to me promptly about my questions regarding whether or not my solar panels affected my warranty.”

Review by
09/07/2017

No review comments provided

Review by
09/07/2017

“Everyone was really nice and professional. The workers doing the construction worked REALLY hard and did a great job. Everyone seemed to really stress that they wanted us to be happy.”

Review by
08/29/2017

No review comments provided

Review by
08/25/2017

“I was most satisfied with the staff and salespeople that I worked with.”

Review by
07/16/2017

“Overall, they were excellent. I would recommend United Home Experts to people.”

Review by
07/11/2017

“Part of my job is to investigate causes of ice dams and mold growth in attics—proper ventilation is a key component for prevention. United Home Experts was not knowledgeable about proper attic ventilation requirements nor what application of products provided for proper ventilation. Professional, yes maybe, but organized would be a reach. There was poor communication between sales, project manager, field supervisor, and hired hands that did all the work—difficult to call that professional. High-quality roof shingles. Bathroom vents were installed in wrong locations, insufficient amount of roof vents, retrofit soffit vent installation was inadequate. They had to come back for two days to fix it. Debris was left around the house, on three different days. Direct result of poor communication at all levels of personnel—I have an ice dam issue that they could have prevented if someone had been paying attention while replacing the roof sheathing. Now I have another problem to solve. Multiple telephone calls and meetings to get it almost right. At least they showed up when they said they would show up to do the work. A lot of money for a lot of aggravation. I value my friendships and would not jeopardize any of them with a recommendation for these guys. Communication within the ranks was substandard. Cordial and friendly—calm discussions rather than heated arguments about the issues and problems. Tim went out of his way to try to make things right. Unfortunately, some of the issues were out of his control. Other reviews I read before choosing United Home Experts were mostly positive. I think they just screwed up here and got caught installing improper attic ventilation without knowing better. United Home Experts was not the worst contractor I ever hired in thirty years of owning and fixing homes. The roof shingles were a high-quality product, maybe the best that's out there, but they were the most expensive by far. I guess you don't always get what you pay for in the whole package. Disappointing—thought we had made the best and right choice.”

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