United Home Experts
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Home Experts has received 4.5 out of 5 stars based on 101 customer surveys conducted through Our Research Partners.
5
76
4
10
3
6
2
5
1
4
5th year as a Best Pick Call
"At UHE, we understand the needs of New England homes because we are New Englanders. We use products made for New England as well as the latest technology and equipment to increase efficiency and improve quality. Our friendly and knowledgeable team is passionate about our craft and helping you love your home again."

John Dudley Jr. | President
Company Information
Services Offered
United Home Experts (UHE) installs, repairs, and replaces asphalt and architectural shingles, flat roofs, and seamless gutters. The company is the exclusive installer of the Leak-Proof Roof asphalt roofing system. UHE also installs siding, windows, and doors and offers painting services.
Warranty
UHE offers limited lifetime manufacturer, labor, and workmanship warranties.
Company History
UHE started in 1998 and has completed over one million square feet of roofing projects.
Distinctions
UHE is an Owens Corning Platinum Preferred Roofing Contractor, ranked among the Boston Globe's Top Places to Work, and is a 2019-2020 MetroWest Daily News Best of the Best award winner.
Employee Information
Uniformed employees drive marked vehicles and undergo background checks.
Additional Information
The company offers free estimates and financing options.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Pleasant Street Suite 1
Ashland, MA 1721
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 157108, CS-093790

Compiled Score:

United Home Experts has received 4.5 out of 5 stars based on 101 customer surveys conducted through Our Research Partners.
5
76
4
10
3
6
2
5
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/16/2022

“They are an extremely professional company and great workers.”

Review by
02/08/2022

No review comments provided

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02/08/2022

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02/02/2022

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02/02/2022

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02/02/2022

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02/02/2022

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Review by
02/02/2022

“Gest service, great cratsmanshio.”

Review by
02/02/2022

“I would highly recommend United Home Experts to shingle your home's roof. Our roof had some complicated angles and they did a great job handling that. Clean up was great, workers were skilled and respectful of the property.”

Review by
01/27/2022

“Good communication and very prompt service!”

Review by
01/27/2022

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01/27/2022

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01/23/2022

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Review by
01/22/2022

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Review by
01/21/2022

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Review by
01/21/2022

“We are extremely pleased with the replacement of our roof by UHE--all the people were a pleasure to work with, the materials first-rate, and the job was executed quickly.”

Review by
01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

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Review by
04/30/2021

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Review by
04/30/2021

“Our every experience with you guys has been great! Happy to refer, and have already done so.”

Review by
03/17/2021

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Review by
03/15/2021

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Review by
03/15/2021

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Review by
03/15/2021

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Review by
03/15/2021

“I was very disappointed and surprised (this co had been recommended to me by a friend who had UHE do siding for him, and I saw all the wonderful reviews online) by my experience. I feel that the project manager was stretched too thin. He had only been with the company 2 months and had a commercial construction background. He was very knowledgeable about construction in general, but not necessarily about residential roofing. I feel the subcontractor was not provided with enough supervision. When the project manager was on the job, his phone rang non stop with questions regarding other jobs that he was working on. Additionally, there seemed to be a disconnect between information provided during the sales process and what actually transpired on the job. I was very impressed with the sales person during the sales process and therefore had high hopes for this project. My first issue is that we were sold replacement skylights that we really didn't need. There were no issues with our current skylights, but I agreed to the replacements because I wanted the skylights to be the same age as the roof and I liked that we could get factory installed blinds on the skylights. But unfortunately I was never told that the new skylights would not drop into the cut outs that were already there. 2 of the 3 skylights were the same brand as the originals (Velux) so I'm not sure why there was a need for additional cutting. Had I known cutting would be required I would not have spent 5K to replace functioning skylights. Needless to say I was quite upset to find a pile of debris on my bathroom floor along with plaster and dust on everything in the bathroom including my tooth brushes. And the frame that was visible from inside the house had been constructed by one of the roofers with 2 by 4's! It looked horrible. We did end up proceeding with the 2 other skylights but we had the project manager tape plastic under the skylights to limit the mess in the house. If I had not been home, I'm assuming I would have walked into my house later that day with a mess in the bathroom as well as a bigger mess in our family room (which contained a new entertainment system which is my husband's pride and joy). The company did ultimately address the concerns with the inside framing around the skylights and we are satisfied with how they look now. Another concern I have is with the mansard portion of the house (we have a gambrel and the mansard is a good portion of the front of the house and is very visible from our front yard and walkway). During the sales process we were told that the shingles on the mansard are both nailed and dollops of roofing cement are applied for better holding strength. This was not done per project manager. Also, the shingles are not lying flat in many places including where the roof meets the dormers. I've been told they should flatten over time and with heat from the sun. My fingers are crossed that will indeed be the case (the roof was installed in September). I had expressed concern to the project manager about seeing a lot of nails on the shingles at the top of the mansard. I was told they would use smaller finishing nails so they would not be as visible. Smaller nails were not used and regular clear roofing cement was used to cover the nails so the top of the mansard looked messy to me. The project manager did end up applying a darker colored roofing cement which helped. Had that darker cement been used from the get go along with smaller nails and dollops of roofing cement to help secure the shingles I feel the appearance would have been much improved. My last area of disappointment involves ventilation. We had some mold that had been growing in our attic. At one point we had solar panels (which had since been removed) so we were wondering if that my have been a contributing factor. There were no visible leaks in the attic and our bathroom fan was vented to the outside. The sales person did not feel we needed any additional ventilation but said a tech would take a look when he came out to review measurements and the job site. When the tech came (unannounced I might add) I asked if he would like to look in the attic given the mold issue but he said he didn't need to. He said that would be better assessed on the job when some of the plywood over the attic was being removed and replaced. But there was never any further assessment of our ventilation. We had to mention to the project manager that some of our soffit vents in the back of the house (in the attic) seemed to be blocked. To his credit he did a fair amount of work clearing those vents and he suggested we add some additional vents. My understanding was the vents would only be added to the back portion of the house with the attic. But later I saw vents being added along the back of the house where there was no attic. We didn't need additional ones there and all it served to do was mess up the trim paint and create the need to get vent covers and some of the new holes did not match the size of the original holes. Lastly, related to ventilation, I asked if some baffles could be added in the attic to keep the soffit vents (the ones the project manager had just nicely cleared) open. All that was needed was one baffle per vent. Later when I checked, there were baffles stapled to the plywood leading from the soffit vents to the ridge vent. This is not what I had asked for and was not necessary. I believe they would only need to do that when insulation is going to be applied and you need to keep the air flowing through the insulation. To me this showed a lack of understanding of roofing and ventilation. They did remove the unnecessary baffles. Again related to the ventilation, our vented drip edge was replaced during the job with a regular drip edge. I had to ask for that to be changed. Of course they did change it. Given that we had an attic with mold, I was expecting someone knowledgeable about ventilation to check to make sure all vents in the attic were clear and sufficient. I do not believe that happened and that is very disappointing to me.”

Review by
03/14/2021

No review comments provided

Review by
03/14/2021

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Review by
03/09/2021

“They were great to work with.”

Review by
03/09/2021

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Review by
03/08/2021

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03/08/2021

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Review by
03/07/2021

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03/07/2021

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03/07/2021

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Review by
03/07/2021

“Nice people & quality workmanship.”

Review by
03/05/2021

“United Home Experts did an outstanding job of replacing my roof. The job site was very well managed and left clean. I was impressed with the organization, the speed of the installation, and cleanup. I would strongly recommend this company.”

Review by
03/05/2021

“We had a fairly extensive amount of work which was performed with minimal, minor issues. All original issues were fixed on short order. They managed this according to schedule despite some severe winter weather.”

Review by
03/05/2021

“They had good quality work, they were quick, and I am very happy with the results.”

Review by
03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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Review by
03/04/2021

“I questioned some of the repairs and Zach mansplained answers, Left nail around job site, Zach stated he usually brings a magnet, but forgot to this time, Siding was torn during repair, instead of replacing, Zach just applied some spackle, I thought my gutter was over pitched and Zach stated "optically they may look over pitched but are secured properly and functional", and would not fix them. After dealing with Zach, I contacted Scott Patridge and he was also not helpful with a resolution”

Review by
03/03/2021

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Review by
03/03/2021

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Review by
03/02/2021

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Review by
03/02/2021

“The team was on time and completed the job as stated.”

Review by
03/02/2021

“Overall a very good experience. Did feel that they tried to accomplish too much in too short of a time. I think the consequence was some sloppiness in the nailing of the roof as all of our plywood had to be replaced.”

Review by
03/02/2021

“United Home Experts installed a beautiful new roof on our home. Our old roof was the original from the 1980's, and we upgraded to the newer and more modern architectural shingles. The experience with United Home Experts was terrific from start to finish - Tim was a great sales representative and helped us decide what we ultimately wanted, Zach was a thorough project manager during the removal of the old and installation of the new, and the crew was fast, efficient and kept the area cleaned up at the end of each day. We did have a minor problem with one of the roof vents a few months after installation, but Zach was quick to respond, communicated effectively and had one of his team over to our home to resolve the problem - great to see a company stand behind the products they sell and service they provide. Thanks for a great overall experience and facelift to our home!”

Review by
03/02/2021

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Review by
03/02/2021

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Review by
03/02/2021

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Review by
01/21/2020

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Review by
12/09/2019

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Review by
11/30/2019

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Review by
11/28/2019

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Review by
11/25/2019

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Review by
11/14/2019

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Review by
11/12/2019

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Review by
10/30/2019

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Review by
10/28/2019

“I was under the impression my sunporch soffit would be taken care of, which is what they told me in the beginning. They did not in the end. I reported my concern about a raised shingle when they were done and they still have not contacted me back.”

Review by
10/27/2019

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Review by
10/21/2019

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Review by
10/19/2019

“I couldn't be happier with beautiful new roof. The entire process was done skillfully and professionally. I wholeheartedly recommend United Home Experts.”

Review by
10/18/2019

“They did a good job and were very professional people.”

Review by
10/15/2019

“I may have had poor luck, but my installation crew tread so heavily on shingles during the warm installation day, abrading the particles protecting shingles, that half the new roof needed to be replaced. They were sloppy about removing plastic from between shingles, tacking down flashing, and clean up was poor. I was also disappointed that the foreman never inspected work, rather leaving to me to detect problems and request repairs, to the original work and the repairs.”

Review by
09/26/2019

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Review by
09/05/2019

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Review by
08/12/2019

“We were very satisfied with the work that they did and surprised at how fast they did work. We were also very pleased with how clean they were.”

Review by
08/09/2019

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Review by
07/29/2019

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Review by
07/29/2019

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Review by
07/19/2019

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Review by
07/10/2019

“Very punctual”

Review by
07/02/2019

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Review by
06/21/2019

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Review by
06/13/2019

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Review by
06/12/2019

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Review by
05/23/2019

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Review by
05/09/2019

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Review by
04/05/2019

“The crew from the salespeople all the way to the installation crew were very professional, accommodating, and a pleasure to work with. There were a few hiccups, but everything was resolved. The house is absolutely beautiful and I definitely recommend them!”

Review by
04/03/2019

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Review by
03/28/2019

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Review by
03/15/2019

“I would be prepared to recommend them once these problems are addressed. ”

Review by
02/28/2019

“Great crew, worked very fast, finished up in a day and cleaned up with no single nails on ground.”

Review by
02/23/2019

“Great work! Easy, quick, high quality. Excellent customer communication and care.”

Review by
02/18/2019

“Great company to work with - quality work done professionally and efficiently!”

Review by
01/25/2019

No review comments provided

Review by
01/24/2019

“Paul St. Martin was VERY helpful, VERY patient with our delays in getting our financing set up. Always professional, courteous. Job was well detailed in the contract, done well and a good value, but cleanup was not so its a 4* review. I had to buy an 18" rolling magnet to pick up close to 200 nails. Unusual, considering all the other great reviews which convinced me to use United. Crew chief needs to work at following thru on resolving issues.”

Review by
01/22/2019

No review comments provided

Review by
01/16/2019

“The staff were professional and courteous. We are very happy with the new roof.”

Review by
01/14/2019

“Overall the project is done right but I would ask any other PM for handling this project if I could. I had the worst experience with the PM. He didn't give any exact time frame about the project, didn't keep his words and never answered my phone call as well.”

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