NEWPRO Home Improvement Solutions
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1127 customer surveys conducted through GuildQuality.
5
819
4
99
3
90
2
53
1
66
3rd year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers complete roof replacement systems for residential customers. The company also provides siding, replacement windows, exterior doors, bathtub and shower systems, and walk-in baths.
Warranty
NEWPRO offers the GAF 50-year Golden Pledge transferable warranty offered only by certified Master Elite Roofing Contractors.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
NEWPRO was named one of Inc. magazine's Best Places to Work in 2019 and is a GAF President's Club and Master Elite Roofing Contractor.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO offers the exclusive Max Protect Five Component Roofing system.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 01801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-029090

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1127 customer surveys conducted through GuildQuality.
5
819
4
99
3
90
2
53
1
66
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
03/11/2020

“Trevor”

Review by
03/04/2020

“I will not recommend because we are still waiting on a diverter for our shower and our original installation was at the beginning of December”

Review by
02/22/2020

“Ryan Poirier and. Scott Johnson”

Review by
02/19/2020

No review comments provided

Review by
02/10/2020

“They were in and out like they said they would be.”

Review by
02/05/2020

No review comments provided

Review by
02/04/2020

“Newpro met my expectations with all of my windows.”

Review by
02/02/2020

“Salesperson and Installer?s were exceptional people”

Review by
01/30/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/24/2020

“Andrea”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

“I would like to recognize the whole team. They did a good job. I am very satisfied with their service.”

Review by
01/20/2020

“I was very satisfied with the whole process.”

Review by
01/20/2020

“How great everything looked after it was finished.”

Review by
01/20/2020

“They met my expectations because they did an extra job for me where they installed a toilet and sink vanity. I thought it was done professionally and it came out nice. They usually just do the shower.”

Review by
01/20/2020

“yes Aaron Newton and the two gentlemen's that did my work.i ha”

Review by
01/20/2020

No review comments provided

Review by
01/18/2020

“Dmitri in the installation crew.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“The installers and salesman were all great.”

Review by
01/16/2020

“The installers were excellent.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“Project coordinator was well informed of product. Technician was very experienced and to to point I had no tile damage on my floor or adjacent walls. Phenomenal work”

Review by
01/15/2020

“All areas of expectation were met.”

Review by
01/15/2020

“The installation crew did exceptional work.”

Review by
01/15/2020

“Speed of installation”

Review by
01/15/2020

“It's beautiful to look at.”

Review by
01/14/2020

“It was what i expect it was fine”

Review by
01/14/2020

No review comments provided

Review by
01/14/2020

“The door is high quality and the installers were very good. (as mentioned above!)”

Review by
01/14/2020

“They met all of my expectations.”

Review by
01/14/2020

“They are a great company, reliable and knowledgeable. The product looks good. It seems well installed, they did a great job.”

Review by
01/12/2020

“They are caring people; but need quicker follow-up.”

Review by
01/12/2020

No review comments provided

Review by
01/10/2020

“I was most satisfied with the installation. It was quick, clean, and went smoothly. They were a good team.”

Review by
01/10/2020

“I was most satisfied with the whole thing.”

Review by
01/10/2020

“5 Clean, reliable, and fast.”

Review by
01/09/2020

“I love the products and the sales consultant. Terrell was a wonderful guy and I loved the installers too. Overall I have no complaints. I love my windows and I love the fact if there is a problem I can go back to them. They are great, professional, nice guys and very easy to work with!”

Review by
01/09/2020

“They provided me with a financing plan on the spot.”

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

“The installers were phenomenal.”

Review by
01/06/2020

“The installer of the bathrooms was amazing.”

Review by
01/05/2020

No review comments provided

Review by
01/03/2020

“I don't know the installers names (one is Dimetri I think) and his assistant. They worked hard all day.”

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“I love my roof.”

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“Yes. A gentleman named Vincent Watson. The electrician was unable to replace a back yard light, on the house, because it got broken upon removing it. The electrician was reluctant to come back to install a replacement light that we bought the very same day since he did what he could. Vincent, an employee of NewPro volunteered and made the 40 mile trip from his home to mine to install the light. It appeared to be above and beyond the call of duty for Vincent.”

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“Materials, installers and sales specialists were great. I'm happy with the end product but the customer service in between was terrible. The install date was very delayed and no one would answer my calls and emails when I was simply checking on the status. This is so disappointing for a national company, especially since the product is great. I would love to use NewPro again for that reason, but will not due how the order was handled administratively.”

Review by
01/03/2020

“The look and quality of bathtub”

Review by
12/30/2019

“installation, they were clean and quick”

Review by
12/29/2019

“Recently, edge sections of grue started show cracking lines for the plastic tiles both upstairs and downstairs both/toilet rooms because it was installed late July but now December so that the grue became shrink thencracking lines appeared. So I cannot show such crack lines to my neighbors and visitors I will have soon.Please come to my home and take a look for them. The cracks are seen as black having high contract in color that should not happen and I am disappointed by them. Please call me home phone and come to see themotherwise you will loose customers. Instead, your windows replacement were perfect, I am feeling bad contracts between all windows vs 2 of toilets utility rooms. Please give me a call for this inspection appointment. I like Newpro. Regards, Kunihiko Sano”

Review by
12/23/2019

“The sales person”

Review by
12/23/2019

No review comments provided

Review by
12/22/2019

No review comments provided

Review by
12/21/2019

No review comments provided

Review by
12/21/2019

“had a new slider installed. they came at the date they estimated. work was down in a timely manner with great installers. great customer service.”

Review by
12/21/2019

“I was most satisfied with the care they took of my home.”

Review by
12/21/2019

“Paul McCafferty”

Review by
12/21/2019

“Looks better than before”

Review by
12/20/2019

“The work was excellent. The quality is very good. I really like the job.”

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“Everyone did exceptional.”

Review by
12/18/2019

No review comments provided

Review by
12/17/2019

“The roof looks great. We have received lots of complements from our friends.”

Review by
12/17/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
12/17/2019

“I was most satisfied with the final result; it's beautiful!”

Review by
12/17/2019

No review comments provided

Review by
12/16/2019

No review comments provided

Review by
12/13/2019

No review comments provided

Review by
12/11/2019

“I would recommend it to anyone over the acrylic product on the market. This is obviously a much much better product. The service, the cleanup, and everything, was excellent. I couldn't have asked for anything better.”

Review by
12/10/2019

“The front door is beautiful and great.”

Review by
12/10/2019

“I would like to recognize everyone for their exceptional service. Everyone was absolutely fabulous.”

Review by
12/10/2019

“I was most satisfied with the quality of the installation.”

Review by
12/10/2019

“I would like to recognize the person who came here to remove our old product for his exceptional service.”

Review by
12/10/2019

“I would recognize the whole team for their exceptional service. They were very very good & I was very satisfied.”

Review by
12/10/2019

“I was most satisfied that they were efficient.”

Review by
12/10/2019

“The communication was good between them and me.”

Review by
12/10/2019

“I would like to recognize all of them.”

Review by
12/10/2019

“I want to recognize the installation crew and Angelo.”

Review by
12/09/2019

“The windows as presented were true as they described.”

Review by
12/09/2019

“It all happened when proposed and efficiently. All workers were great and professional. Not one complaint.”

Review by
12/09/2019

“I did not get the agreed over head shower curtain bar. The bar was missing from the supplies. Contracted had to go to Home Depot and bought a 2nd quality bar. Not happy shower heads too high for me as I am short and cannot adjust the flow of water. Walls are beautiful and the 2 workers were very polite and cleaning up was excellent. Oh, sorry my original fixture was much better than what I have now as it had a easy level for me to stop all the water flow for convience getting into the shower, by the way saw the exact turn on fixture at Home Depot fir $55.00. Not happy considering how much was spent in this installing. Thank you.”

Review by
12/06/2019

No review comments provided

Review by
12/05/2019

“The installation went very smoothly. I thought it would be a problem as it was the coldest day of the year.”

Review by
12/05/2019

No review comments provided

Review by
12/05/2019

“Kurt R. And Janelle. We had a small issue with water pressure after the install and she scheduled a technician right away!”

Review by
12/05/2019

“Work crew was fantastic.”

Review by
12/04/2019

“They said you don't need a rug in the walk-in bath, but I have fallen once. I had to get a rug with suction cups.”

Review by
12/02/2019

“team showed up on promised day and time and finished the job in one day - max of a day and 1/2 was promised so we were very happy it all worked out on-time - installer worked steady all day but thankfully did NOT rush - did the job right the first time along with the plumbers who did their portion in a well coordinated manner”

Review by
12/02/2019

No review comments provided

Review by
12/02/2019

No review comments provided

Review by
12/02/2019

“Newpro has a long warranty for a quality product and that is a strong selling point for me.”

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