NEWPRO Home Improvement Solutions
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 377 customer surveys.
5
256
4
64
3
24
2
10
1
23
1st year as a Best Pick Call
"For nearly 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers complete roof replacement systems for residential customers. The company also provides siding, replacement windows, exterior doors, bathtub and shower systems, and walk-in baths.
Warranty
NEWPRO offers the GAF 50-year Golden Pledge transferrable warranty offered only by certified Master Elite Roofing Contractors.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
NEWPRO was named one of Inc. magazine's Best Places to Work in 2019 and is a GAF President's Club and Master Elite Roofing Contractor.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO offers the exclusive Max Protect Five Component Roofing system.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 01801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-029090

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 377 customer surveys.
5
256
4
64
3
24
2
10
1
23
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
07/08/2019

“I think the introduction to the product was good and the materials used were adequate.”

Review by
07/07/2019

“The installers were lovely. Professional, friendly, clean and quick”

Review by
07/06/2019

“I would like to recognize Ricardo for his exceptional service. He was the subcontractor and head installer for the siding and the gutters.”

Review by
07/03/2019

“Their professionalism was great. They were very polite.”

Review by
07/03/2019

“The installer was very professional, friendly and knowledgeable. The salesman was also very helpful he was able to match my new bathroom to my new tile.”

Review by
07/01/2019

“Chris Collins (design consultant) knew his stuff. He was really understanding and didn't push me. Most people don't like to make forced decisions on the spot, but he had a way of easing one into it. He gave me all the information I needed to make that decision. He followed up with several calls after installation to make sure I was happy. Great Job!!!”

Review by
06/30/2019

“Excellent product & installation”

Review by
06/24/2019

“The Roof looks absolutely beautiful the workmanship was excellent and what truly sold me on the company was the lifetime warranty of the supplies, labor, workmanship and the fact the warranty of the roof is transferable and not prorated.”

Review by
06/24/2019

“Everyone”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

“So far, the quality and the appearance of the windows is excellent. The head crewmember tried very hard to make me happy. NEWPRO has not done the same.”

Review by
06/24/2019

“The windows are of good quality (although time is the real test of quality) and were less expensive than better known competitors. The sales crew however puts immense pressure on buyers (i.e. If you buy today, the price is xxx. But that is today only). When I asked the sales office to pause my order on the day the first business day the order was placed, they said it was too late because the factory already started processing my order. Not sure how that was possible because when my order came in two months late, they actually blamed it on the factory not able to keep up with the orders. More transparency from those in the office and field sales team would go a long way. I don't think I'd recommend the Woburn office to work with any of my local friends or family as they only cared about locking my order down (i.e. the service was mediocre at best). the installers were nice guys and did the work on the day they were supposed to (of course that was after the original day was postponed for two months)”

Review by
06/21/2019

“I was most satisfied with getting the project done in one day.”

Review by
06/21/2019

“I would like to recognize the installer for his exceptional service.”

Review by
06/21/2019

“For the previous reasons. Although I am not faulting the crew for the item missing, I can't recommend them.”

Review by
06/20/2019

“I am most satisfied with their communication.”

Review by
06/20/2019

“I would like to recognize Jody and David.”

Review by
06/20/2019

“They put windows in and bathroom.”

Review by
06/20/2019

“I would like to recognize Marko Bicalho at NEWPRO for his exceptional service. He was the siding installer and he was very good. He communicated very well and everything. He communicated very well what he was doing. He answered all of my questions because I am a question person. I question stuff like, 'Why is this, this and why is this, that?' He answered all of my questions and any issues or things that came up, he corrected them. He was very good! His crew was good. They were exceptional. They were hardworking. From the time they got here to the time they stopped, they worked hard. They were constantly working. They weren't on the cell phone like you see some people do. They were very professional, pleasant and friendly. He and his crew were very good.”

Review by
06/20/2019

“My installer was great. I would recognize him. Ryan was great, too.”

Review by
06/20/2019

No review comments provided

Review by
06/19/2019

“Denis & Erik”

Review by
06/18/2019

No review comments provided

Review by
06/18/2019

No review comments provided

Review by
06/18/2019

“The installer, Matt, was very professional and personable!! I was very impressed and confident that the process would be done well.”

Review by
06/18/2019

“Will, the salesman who sold us the service, and Mike and Mark who did the install. Mike did an outstanding job converting our tub and shower enclosure.”

Review by
06/18/2019

“Yes, David and Keith Couturier, the installers.”

Review by
06/18/2019

“The contractors were very nice and professional and clean.”

Review by
06/12/2019

“Everybody did their job.”

Review by
06/08/2019

“The installed was very professional and honest.”

Review by
06/07/2019

“Matt Giordano, the installer. He stayed and finished the job and was very professional”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
05/30/2019

No review comments provided

Review by
05/30/2019

No review comments provided

Review by
05/30/2019

“Eric C was a really great worker.”

Review by
05/30/2019

“Pretty much everyone I dealt with was great.”

Review by
05/30/2019

“I would like to recognize the two installers for their exceptional service. I think it was a father and son team.”

Review by
05/30/2019

No review comments provided

Review by
05/29/2019

“I am most satisfied in all areas.”

Review by
05/28/2019

“I was satisfied with most everything.”

Review by
05/28/2019

“I would like to recognize the design consultant for their exceptional service.”

Review by
05/28/2019

“I think they were all good. Jeff was great. The installers for the siding were great. Jeff was the supervisor. They were all great. The secretary in the office that set up the appointment was good too. She was friendly and cooperative. Everyone was good.”

Review by
05/28/2019

“I was satisfied with the finished product and because it came out very nice. I am happy with it”

Review by
05/28/2019

“Our salesman from NEWPRO was great. He was very good!”

Review by
05/28/2019

“I was most satisfied with the professionalism and how great the product looked.”

Review by
05/28/2019

“I was most satisfied with their professionalism and the work ethic of the installing crew. They did a great job and they finished as fast as they could and kept their work area clean, cleaner than when they arrived.”

Review by
05/28/2019

No review comments provided

Review by
05/28/2019

“The installer was courteous and polite, but the material doesn't fit and the installer said he couldn't do what I wanted because he did not have time.”

Review by
05/25/2019

No review comments provided

Review by
05/25/2019

No review comments provided

Review by
05/25/2019

“Dave the installer and I think it was Sam. Both courteous and professional.”

Review by
05/24/2019

“Tech/sales staff.”

Review by
05/22/2019

No review comments provided

Review by
05/22/2019

“I would like to recognize the installer, but I don't know his name. He did a good job.”

Review by
05/20/2019

“All the crew who came to my house to complete my project. They were all amazing”

Review by
05/20/2019

“The person who installed the bathroom cleaned after the job. No sign that he was working there earlier that day.”

Review by
05/17/2019

“The look and quality of the windows are great. We had leaks and drafts and we don't anymore. They are also very easy to open/close.”

Review by
05/14/2019

“Their communication was tremendous, everyone was invested in making sure our project was executed successfully and we were informed every step.”

Review by
05/13/2019

“Everyone is great.”

Review by
05/13/2019

“Everything went smoothly and without huge mess in our living room”

Review by
05/11/2019

No review comments provided

Review by
05/10/2019

“I would like to recognize the representative that discussed the windows with me, he was very good.”

Review by
05/10/2019

“I am most satisfied with the product.”

Review by
05/10/2019

“I am most satisfied with the job itself. The materials are great. They finished in 5 days when I was quoted 7-10. They had a full crew.”

Review by
05/10/2019

No review comments provided

Review by
05/10/2019

No review comments provided

Review by
05/10/2019

“I would like to recognize the two guys that came over the second time around to fix a lot of the problems.”

Review by
05/08/2019

No review comments provided

Review by
05/08/2019

“Eli was wonderful and sang while he worked, which we loved!”

Review by
05/08/2019

“Eddie the installer was awesome! He was alone and worked for 11 hours to get the job done in one day. he never took a break. He was very professional and he cleaned up his mess.”

Review by
05/08/2019

“..the back office as far as communication has been great.”

Review by
05/01/2019

“I would like to recognize everyone we dealt with. The crew and the salesman, Nelson all did a wonderful job.”

Review by
04/30/2019

“They were all very nice, polite, and they were good to us. There were two sets of sales people. They did a very good job of letting us know what we could get and how it would work. The workers were very nice as well.”

Review by
04/30/2019

“Rob De Nardo, Jim Peacock, Bill Palmer Dan Marco &crew Melissa”

Review by
04/26/2019

“John the representative was helpful and professional”

Review by
04/24/2019

“I would like to recognize the father and son installation crew. I think they go by the name of the Dennis Boys from Rhode Island.”

Review by
04/24/2019

“I would like to recognize the whole team from top to bottom for their exceptional service. Everyone was very professional and well represented the company.”

Review by
04/24/2019

“I would recognize the installer, Edward. He did a fantastic job.”

Review by
04/23/2019

No review comments provided

Review by
04/23/2019

“Everyone was great”

Review by
04/22/2019

“Sales team was excellent”

Review by
04/22/2019

“Ryan Powers - excellent presentation on the product, he is professional and informative. Love this guy!”

Review by
04/22/2019

“All people involved wanted to ensure they met our expectations and provided best solution.”

Review by
04/22/2019

No review comments provided

Review by
04/21/2019

“The installer.”

Review by
04/20/2019

“The design is what we had agreed on and it looks exactly like it.”

Review by
04/19/2019

“I was most satisfied with everything all around! Everything was good, done right, was perfect, and I had no complaints.”

Review by
04/19/2019

“The installation crew was great. Everyone did a great job.”

Review by
04/19/2019

“I was most satisfied with the look of the windows and the quality. It is incredible.”

Review by
04/19/2019

“I would like to recognize Shane, Dan, and Melony. She was helpful and got back to me. She told me she would install them herself if she could.”

Review by
04/19/2019

“I would like to recognize Andrea, who followed up on the phone. She was good at keeping me in the loop and following up. I appreciated that.”

Review by
04/19/2019

“Installation was great. Installer was polite, competent and he was able to adjust to a few issues we had in the bathroom. It might not have turned out as well with the finish work if someone less competent had done the installation. Brad Thompson kept us up to date with install and order after we finally had submitted new choices. We were given gift cards to make up for the shower door error.”

Review by
04/18/2019

No review comments provided

Review by
04/18/2019

“Clint Mauche my salesman and Denis and Alex the installers”

Review by
04/17/2019

No review comments provided

Review by
04/17/2019

“Installers”

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