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AreaSet
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“The quality of the product is great”
“Very professional, quality product, fine workmanship.”
“Work was completed in a timely manner. Installer was diligent and competent”
“I love when the agent came to present us with the materials. He was a very nice person and gave us the information we needed.”
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“Quality products, quality installation.”
“I am extremely happy with the windows and installation and recommend Newpro to family and friends!”
“They did their job, but the only thing that I was not pleased with was the lack of help from the elderly. They should have been more helpful in putting the blinds back up. I had to have someone help put the blinds back. They said they could take them down, but they could not put them back up. If you guys are remodeling bathrooms, a shade should not be something difficult to do to help the seniors.”
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“I have called NEWPRO several times asking for the salesman to call me back because I didn't get what I thought I was getting as far as the material. He never contacted me. On the basis of that, the shower is sort of what they projected/explained to us, but the deficiency is what I wanted questioned. Nobody has called me back to talk about it.”
“They were professional, thorough, and did an excellent job.”
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“The cost was too much”
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“I already recommended NEWPRO to a friend”
“This is my second call to NEWPRO because I had windows put in a while back, quite a while back, and we decided to get new siding and new windows again. My husband and I decided to go with NEWPRO because we liked the first time we had them here, and the second time is even better.”
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“Do yourself a favor. Hire someone local”
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“Fantastic service!”
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“I called with an issue and was told it would forwarded and I would receive a callback. Still waiting.”
“There were numerous issues along the way. 1. The third-party company they used to get the permits never got the permit. Two weeks later, I had to call and go downtown to find out the permits were never requested, which pushed the job out two weeks. 2. I was told they would bring the dumpster and materials, but I never received a call on the date of the delivery, and they just showed up. After I complained to the project manager, he wrote me off. 3. I found nails all in my yard. 4. They broke a piece of vinyl, and I asked the guy to please fix that. He said he would. I had to leave. He told my wife later that day he fixed it, which he did not, and they had to return and replace the vinyl. For him to tell my wife he fixed it showed nothing but dishonesty. 5. I noticed certain spots on the roof at the end of the ridge vent where the last shingle was nailed down, areas where pieces of the shingle were glued over the nails, and other areas where this was not done, resulting in a non-uniform roof.”
“No hassle, easy communication.”
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“They were very fast. They did an excellent job. Everyone was very courteous and polite, very respectful. It's the 1st time I've used this company. I was just amazed at how little time it took and just how efficient they were at setting up and cleaning up.”
“At first, there were some things I did not like. I called them; they came and fixed it and everything was fine. I was pleased that they had resolved the window issue.”
“The job was done as safely and as quickly.”
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“Overall product was to expensive for what I received.”
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“Never, No communication, very unorganized and poor detailing.”
“No way. Day one of the project there was no project manager or foreman on site, as a result the laborers removed areas of existing vinyl siding that were not within the scope of work in the contract. Their solution was to rehang what they just tore off the house. When I told them that was unacceptable, we negotiated a deal for new siding to be hung. At the end of the project, we were thousands of dollars over what we had anticipated spending on the project and it was simply due to a lack of their oversight on the job site.”
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“Well organized, responsive, and good work, but expensive.”
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“I am very happy with everything they have done to include the crew and clean up.”
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“I haven't had any follow-up from anyone there. I have an issue with a drain that doesn't hold water in the tub. I don't know who to call to have it fixed. The installer was talking to someone on the phone, and he told them we had a problem, but I was not told about it until after the fact. It's beautiful, though.”
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“We honestly don’t feel we received fair value for money paid, in full, in cash. Issues with products.”
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“The salesman was great and the team that putcthe windows in were so respectful to everyone and everything”
“Very happy with the quality, the detail, and the company's assurance to back their product.”
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“From start to finish everything went very smoothly with NO surprises. Everyone was superb and outstanding. Knowledgable, courteous, clean and my house was treated as it it was their house. Spectacular Job!!”
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“The two reps who sold me the project were great (David and Matthew if I am not mistaken). Just the right amount of pressure!!!”
“There was some stuff I felt was left unfinished and should have been a part of the service, but it wasn't anything major. When I sent pictures to NewPro and asked if they were coming back to do repairs where the ceiling met the wall next to the shower, they told me it was not part of the contract. The repair was only 2 inches in width of the popcorn ceiling, but they said it wasn't a part of the contract, so I ended up having to fix it.”
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