NEWPRO Home Improvement Solutions
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.5 out of 5 stars based on 653 customer surveys conducted through Our Research Partners.
5
520
4
25
3
51
2
31
1
26
4th year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers complete roof replacement systems for residential customers. The company also provides siding, replacement windows, exterior doors, bathtub and shower systems, and walk-in baths.
Warranty
NEWPRO offers the GAF 50-year Golden Pledge transferable warranty offered only by certified Master Elite Roofing Contractors.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
NEWPRO was named one of Inc. magazine's Best Places to Work in 2019 and is a GAF President's Club and Master Elite Roofing Contractor.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO offers the exclusive Max Protect Five Component Roofing system.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 01801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-110763

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.5 out of 5 stars based on 653 customer surveys conducted through Our Research Partners.
5
520
4
25
3
51
2
31
1
26
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/09/2022

No review comments provided

Review by
07/13/2021

No review comments provided

Review by
07/05/2021

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05/04/2021

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04/30/2021

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04/26/2021

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Review by
04/26/2021

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04/24/2021

No review comments provided

Review by
04/21/2021

“The workers were fast and professional”

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04/21/2021

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04/19/2021

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04/18/2021

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04/14/2021

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04/13/2021

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Review by
04/12/2021

“They were very efficient.”

Review by
04/12/2021

No review comments provided

Review by
04/09/2021

“I did not get the color roof I choose.I was forced to accept their color choose.All I can say is the roof does not leak”

Review by
04/01/2021

“They were very attentive and responded quickly. They cleaned up fine and we like final results.”

Review by
03/30/2021

No review comments provided

Review by
03/30/2021

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Review by
03/26/2021

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Review by
03/17/2021

No review comments provided

Review by
03/04/2021

“The crew went above and beyond, fixed the screen on our back door after a shingle wedged inside of it , very impressive! It was so cold outside but they worked right through it, I wanted to offer a hot beverage but couldn't due to covid and us having a special needs daughter....”

Review by
03/03/2021

“I really appreciate their service and workers did an awesome job from start to finish.”

Review by
02/17/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/06/2021

“The staff was very professional when communicating about the project that I needed to have done”

Response
Hi Geraldine! We love hearing that the NEWPRO team communicated effectively throughout your home improvement project. We will be sure to share your feedback with them. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Review by
02/06/2021

No review comments provided

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02/04/2021

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Review by
02/03/2021

No review comments provided

Review by
01/27/2021

No review comments provided

Review by
01/26/2021

“They did a great job.”

Review by
01/24/2021

No review comments provided

Review by
12/10/2020

No review comments provided

Review by
03/11/2020

No review comments provided

Review by
03/04/2020

“I will not recommend because we are still waiting on a diverter for our shower and our original installation was at the beginning of December”

Review by
02/22/2020

No review comments provided

Review by
02/19/2020

No review comments provided

Review by
02/10/2020

“I would say for our purposes we are in an older condo and we have to worry about how much money we spend in order to get it back in resale. They were able to get it done within our budget.”

Response
Hi Jean! It is great to hear that the NEWPRO team worked with you to create an affordable home improvement solution for your condo. We hope that you will keep us in mind for future projects and want you to know that you are now our homeowner for life. We will always be here to offer you decades of experience and service, the best products in the industry, certified installation experts, and our entire team to answer any questions, and concerns you may ever have about your project. Thank you and welcome to the NEWPRO family!
Review by
02/05/2020

No review comments provided

Review by
02/04/2020

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02/02/2020

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Review by
01/30/2020

No review comments provided

Review by
01/28/2020

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01/28/2020

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01/26/2020

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01/25/2020

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01/25/2020

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01/25/2020

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Review by
01/24/2020

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Review by
01/22/2020

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Review by
01/21/2020

No review comments provided

Review by
01/20/2020

“They are expensive.”

Response
Hello! NEWPRO may present a higher price than other contractors, however, we offer a dedicated customer service team, amazing warranty and our many financing options. We don’t, and will never stop at the installation of your project. We understand pricing is always a major concern when choosing a company for your home improvement, and we do our best to meet your expectations. You become a NEWPRO homeowner for life, and that means we offer you decades experience and service, the best products in the industry, certified installation experts, and our entire team to answer any questions, and concerns you may ever have. We hope you enjoy your home improvement project for many years to come. If you have additional questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day.
Review by
01/20/2020

No review comments provided

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01/20/2020

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01/20/2020

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01/20/2020

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01/18/2020

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01/16/2020

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01/16/2020

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01/16/2020

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Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“By changing the date of installation I lost a day out of the office I had also taken the liberty to get many things ready for the demo resulting in an additional day with a shower All where apologetic but fact remains make a plan execute the plan”

Response
Hi Timothy! There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. The Director of Client Services has called and left you a message and would like to discuss your experience in more detail. Thank you and have a nice day.
Review by
01/15/2020

No review comments provided

Review by
01/15/2020

No review comments provided

Review by
01/15/2020

“An extremely expensive project that in my mind did not live up to its price.”

Review by
01/15/2020

No review comments provided

Review by
01/14/2020

“The quality and appearance of my new front door are very good. The New Pro representatives and installers were all professional, but, at the same time, friendly and open to questions and concerns.”

Response
Hi Susan! We are glad to hear that the NEWPRO team gave you a 5 star experience while installing your new front door. We believe in providing our homeowners with quality products and services, as well as addressing any questions or concerns during your home improvement project. We hope you enjoy your new front door for many years to come. If you ever have any questions or concerns about your door, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Review by
01/14/2020

No review comments provided

Review by
01/14/2020

No review comments provided

Review by
01/14/2020

No review comments provided

Review by
01/14/2020

“They are a great company, reliable and knowledgeable. The product looks good. It seems well installed, they did a great job.”

Response
Hi Katrina! We love hearing that you are a fan of NEWPRO! We believe in providing homeowners with quality products and services in a timely and efficient manner. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Review by
01/12/2020

No review comments provided

Review by
01/12/2020

No review comments provided

Review by
01/10/2020

“Clean, reliable, and fast.”

Response
Hi Emily! We love hearing that you had a 5 star experience with the NEWPRO team! If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Review by
01/10/2020

No review comments provided

Review by
01/10/2020

No review comments provided

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

“Quality of the workmanship was fantastic. Anything else that has to do with the job was horrendous. They did not adhere to their schedule, and the coordination was not good. The pricing was outrageous. I would never use them again, and I would definitely not recommend them to anyone else.”

Response
Hi Bill. We are disappointed to receive your two star rating. Our apologies for not leaving you with an experience nothing less than 5 stars. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. The President has been in contact with you to address your concerns and we are grateful for your business. NEWPRO has been serving New England homeowners for 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Thank you and have a nice day.
Review by
01/06/2020

No review comments provided

Review by
01/05/2020

No review comments provided

Review by
01/03/2020

“I am quite happy with my new roof but because of weather conditions I will be left with a lot of debris. There is a stray shingle on the roof. Not sure if it is loose or extra.”

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“Materials, installers and sales specialists were great. I'm happy with the end product but the customer service in between was terrible. The install date was very delayed and no one would answer my calls and emails when I was simply checking on the status. This is so disappointing for a national company, especially since the product is great. I would love to use NewPro again for that reason, but will not due how the order was handled administratively.”

Review by
01/03/2020

No review comments provided

Review by
12/30/2019

No review comments provided

Review by
12/29/2019

“Recently, edge sections of grue started show cracking lines for the plastic tiles both upstairs and downstairs both/toilet rooms because it was installed late July but now December so that the grue became shrink thencracking lines appeared. So I cannot show such crack lines to my neighbors and visitors I will have soon.Please come to my home and take a look for them. The cracks are seen as black having high contract in color that should not happen and I am disappointed by them. Please call me home phone and come to see themotherwise you will loose customers. Instead, your windows replacement were perfect, I am feeling bad contracts between all windows vs 2 of toilets utility rooms. Please give me a call for this inspection appointment. I like Newpro. Regards, Kunihiko Sano”

Response
Hi Kunihiko. We are disappointed to receive your three star rating. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Our Installation Manager has called and emailed you and would like to discuss your experience in more detail. Thank you and have a nice day.
Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/22/2019

No review comments provided

Review by
12/21/2019

“had a new slider installed. they came at the date they estimated. work was down in a timely manner with great installers. great customer service.”

Response
Hi Ken & Mary! We are so glad to hear that you had a 5 star experience with the NEWPRO team! Our installation team is trained to provide homeowners with quality products and services in a timely and efficient manner so you are left feeling 100% satisfied. We hope you enjoy your new slider door for many years to come. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Review by
12/21/2019

No review comments provided

Review by
12/21/2019

No review comments provided

Review by
12/21/2019

No review comments provided

Review by
12/21/2019

No review comments provided

Review by
12/20/2019

“The work was excellent. The quality is very good. I really like the job.”

Response
Hi Morayma! We love hearing that the NEWPRO team provided you with excellent service! We will be sure to share your feedback with them. If you ever have any questions, concerns, or are thinking about another home improvement project, please do not hesitate to reach out to us. Thank you and have a great day!

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