A & A Services Home Improvement
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 77 customer surveys conducted through GuildQuality.
5
67
4
9
3
1
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1
0
6th year as a Best Pick Call
"Since 1982, A & A Services has built its reputation on 100 percent customer satisfaction by installing the highest-quality products and providing service that is truly 'A Grade Above.' With most of our work coming from referrals and repeat customers, you can be assured that we are consistent, trustworthy, and true to our word."

Chris Zorzy | President
Company Information
Services Offered
A & A Services installs asphalt shingles and flat rubber roofs. The company also offers skylight installation, siding, window and door replacement, and related carpentry work. A & A Services also provides gutter installation in conjunction with complete roofing projects.
Warranty
A & A Services offers a 10-year labor warranty for roof installations in addition to 50-year manufacturers' warranties.
Company History
A & A Services was founded in 1982 by Chris Zorzy, who has 39 years of experience in the home improvement industry.
Distinctions
The company is a member of the National Association of Home Builders (NAHB), the Certified Contractors Network (CCN), and the North Shore and Salem Chambers of Commerce.
Additional Information
The company provides Owens Corning roofing products.
Areas Served
Andover, Beverly, Burlington, Danvers, Lynn, Marblehead, Peabody, Salem, Swampscott, Woburn
Address
115 North Street
Salem, MA 01970
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 101609, CS-057733

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 77 customer surveys conducted through GuildQuality.
5
67
4
9
3
1
2
0
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/09/2021

No review comments provided

Review by
03/03/2021

“They were very professional and did good work.”

Review by
03/02/2021

“I would like to recognize Ed for his exceptional service. He was very helpful!”

Review by
03/02/2021

“I would like to recognize the owner Chris and the workers too. They did a good job. They cleaned everything up. I was worried about nails, but they cleaned it all up, so there was nothing.”

Review by
03/02/2021

“Excellent job is what I expected and what I received”

Review by
03/02/2021

“They met my expectations with getting the roofing completed.”

Review by
03/02/2021

No review comments provided

Review by
02/17/2021

“I had a time limit. They were there, and did it within my time limit. It was perfect.”

Review by
02/17/2021

“I'd like to recognize Ed Berg for his exceptional service.”

Review by
02/17/2021

“Ed was great. He was the salesperson.”

Review by
02/17/2021

“All across the board, they were super helpful and communicative. The snowfall created an issue in terms of getting the dumpster out of the driveway. The owner plowed my driveway so the dumpster could be removed. That was completely amazing.”

Review by
02/17/2021

“A&A Services do spectacular work and their service in top-notch. I have recommended A&A Services to friends in the past.”

Review by
02/17/2021

“They are all great.”

Review by
02/17/2021

“I would like to recognize Chris for exceptional service.”

Review by
02/17/2021

“I would like to recognize Shaun for his exceptional service.”

Review by
02/17/2021

“Scott was really good.”

Review by
02/17/2021

“They always met my expectations. Based on my earliest experience with them, I expected them to do well, and they have never disappointed me.”

Review by
06/12/2019

“I am most satisfied with everything. They did a great job.”

Review by
05/23/2019

“Ed was great.”

Review by
05/23/2019

“Matt Hanson and John O'Leary should both be recognized.”

Review by
05/01/2019

“Again as with previous projects, the work was done in a very professional manner.”

Review by
02/26/2019

“They exceeded our expectations in everything. They made it easy for us. It looks great!”

Review by
02/26/2019

“I would like to recognize Sean Luddy.”

Review by
02/26/2019

“I was most satisfied with the cleanliness, follow up, and the communication.”

Review by
02/26/2019

“They exceeded our expectations in everything. They made it easy for us. It looks great!”

Review by
02/22/2019

“Always adheres to the schedule (HUGE. Contractors are known to start the job and then disappear. This NEVER happens with A&A.) Also A&A always cleans up. This also is not the norm with contractors.”

Review by
02/22/2019

No review comments provided

Review by
02/22/2019

“SEAN”

Review by
02/22/2019

“Ed Burge, Jos?”

Review by
02/22/2019

No review comments provided

Review by
02/22/2019

No review comments provided

Review by
02/21/2019

“They did a great job.”

Review by
02/21/2019

“I don't remember their names at this point.”

Review by
02/21/2019

“I would like to recognize Matt Hanson for his exceptional service.”

Review by
02/21/2019

“A & A Services, Inc. met or exceeded my expectations regarding their promptness.”

Review by
02/21/2019

“The communication met my expectations.”

Review by
02/21/2019

“They did a great job.”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“Sean Luddy”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“Sean Luddy was very helpful and insightful in estimating the project and explaining what was required.”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“Sean Luddy was very helpful and insightful in estimating the project and explaining what was required.”

Review by
02/15/2019

No review comments provided

Review by
02/13/2019

“A & A Services, Inc. met or exceeded my expectations regarding the price versus the service. Yes, we paid a little more, but the service was exceptional. They left the jobsite very clean and the carpentry that was done came out phenomenal. Overall, they did a really good job. They were incredibly efficient too in their time. To be able to come in, quote the job one day, got basically that whole portion done, and be able to finish it the next. Also, to make the adjustments for the deck that we had to put back on afterwards so that the header boards would go back where they were suppose to.”

Review by
02/13/2019

“They did a great job.”

Review by
02/12/2019

“I would like to recognize the crew that did my roof and replaced the rotted wood on the back of the porch. Most of all, I want to recognize Chris. He comes down and goes over everything with me and has been a good guy to work without throughout the years.”

Review by
02/12/2019

“I would like to recognize the crew that did my roof and replaced the rotted wood on the back of the porch. Most of all, I want to recognize Chris. He comes down and goes over everything with me and has been a good guy to work without throughout the years.”

Review by
02/11/2019

“The level of workmanship that the team applied in installing our roof and gutters.”

Review by
02/11/2019

“I have been using A & A Services for years. I am so grateful for all they have done.”

Review by
02/11/2019

“They met all of my expectations. They take great pride in the work that they do and they do an excellent job. That is why we keep going back to them.”

Review by
02/11/2019

“We love them! They are courteous and clean, we recommend the to everybody! They are great on follow-ups and have great customer service.”

Review by
02/11/2019

“Everything exceeded my expectations!”

Review by
02/11/2019

No review comments provided

Review by
02/11/2019

“They were the most courteous people that have ever done any work at my house. They talked to my surrounding neighbors and let them know what was going on and that there would be noise, to me that was just outstanding.”

Review by
02/11/2019

“I feel A & A Services did an excellent job with our new roof.”

Review by
02/11/2019

No review comments provided

Review by
02/11/2019

“They met all of my expectations. They take great pride in the work that they do and they do an excellent job. That is why we keep going back to them.”

Review by
02/11/2019

“I feel A & A Services did an excellent job with our new roof.”

Review by
02/11/2019

“I would like to recognize Sean for exceptional service.”

Review by
02/11/2019

“They were the most courteous people that have ever done any work at my house. They talked to my surrounding neighbors and let them know what was going on and that there would be noise, to me that was just outstanding.”

Review by
02/11/2019

“I don't know them personally by name.”

Review by
02/11/2019

“We love them! They are courteous and clean, we recommend the to everybody! They are great on follow-ups and have great customer service.”

Review by
02/11/2019

“Ed was exceptional in his communication and attentiveness to our needs.”

Review by
02/09/2019

“All your employees were professional and did quality work on every project. I would call you first before anyone.”

Review by
02/09/2019

“All your employees were professional and did quality work on every project. I would call you first before anyone.”

Review by
02/09/2019

“All crews worked diligently.”

Review by
02/09/2019

“All crews worked diligently.”

Review by
02/08/2019

“overall a A+”

Review by
02/08/2019

“I would like to recognize the owner Chris Zorzy.”

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

“Ed Burge”

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

“I am satisfied by how efficient the installation process was.”

Review by
02/08/2019

“overall a A+”

Review by
02/08/2019

No review comments provided

Review by
03/27/2018

“I have used them for years and have never had a problem. They are a little pricy, but I am paying for customer service.”

Review by
06/28/2017

“A & A Services did the job on time in the dead of winter when the roof was leaking. The roof has turned out perfectly, so I'd definitely give them an A grade.”

Review by
06/28/2017

“A & A Services did exactly what they said they were going to do. They cleared my roof, and I'd give them an A.”

Review by
06/28/2017

“We use A & A Services all the time. I like that we get a good analysis and are told exactly what needs to be done. They had a good estimate, and everything was done the way that they said it would be done, on time and on budget. They did just about everything we needed to have done—shingles on the house, gutters—and the latest thing was an emergency. We had one of those ice dams this winter. I didn’t know who else to call, and they came right over and went up on the roof and took off the ice dam. They replaced windows in the basement and put a thing in the attic for air. I’d give them an A.”

Review by
06/28/2017

“I tell A & A Services what I need, and they do it. They did the roofing when I needed the roof shoveled last winter, and the customer service was excellent. They’re always excellent, and that’s why I keep using them. I talk to Sean; I tell him what I need, and it’s done. He knows what he’s doing, and he stands on it. He’ll climb up on my roof, and I can't believe he can get up there—he’s like a monkey. They've re-roofed my house, but they've done a lot of stuff. I keep calling them—that says enough. They’re an A all the way through, or I wouldn’t call them back.”

Review by
06/28/2017

“They put three storm windows up for me. They had to be custom made to fit the large, shaped windows, and they did a good job. They also did some roof work for me a couple years ago, and they did a very nice job. I'd give them an A+. They have a very good system. They send the specialist out, and he explains everything, looks over the problem, and tells you what the alternatives are. Then, they send the crew out to do the work, and they follow up afterward. I was very pleased with what they did.”

Review by
06/28/2017

“I like the level of service from the sales folks as well as the folks doing the work. I also like the attention to detail they have and the follow-up to make sure I am actually happy with the work they performed. I've used them a number of times now, and I've had them do a lot of work. They fixed some loose spots on my roof as well as some trim around some dormers, and they did waterproofing and things like that. I would rate them as an A.”

Review by
06/28/2017

“They did window work for me. I’m waiting for them to come back. I had them out here this winter about roofing and leak issues. I have not heard from them since. They were quick. They replaced a whole house full of windows in a day, and they’re very professional. They did 17 windows in a day, which was pretty much every window in my house. I’d give them an A.”

Review by
06/28/2017

“A & A Services is wonderful. They always use quality equipment, and they clean up very well. They do a really nice job and stand by their product. They installed four new windows, and they did a roof and gutter work for us. They’re a very good company. I’d have to give them an A+ because they’ve always been really good. I highly recommend them.”

Review by
06/28/2017

“They did a great job. They put on a storm door, and I think they did some roof work. I chose them because I'd done business with them before, and they were good. The customer service was good. They were helpful and got things done quickly. I'd say they deserve an A. They're good; I have nothing to complain about.”

Review by
06/28/2017

“They got the snow off my roof. They got rid of the ice dams. We had a lot of them, and my kitchen was leaking. I wasn’t here when they came—my husband was—but we’ve used them in the past, and everyone’s always courteous and does a good job. I found the company because he’s in the Salem Rotary Club.”

Review by
06/28/2017

“I liked A & A Services very much, and I'm very happy with their work. He was honest, he showed up on time, and he fixed it—the roof has never blown away. They fixed the valley of the roof. I chose them because I’d tried two companies before, and I was very unhappy with them. A & A Services is A+.”

Review by
06/28/2017

“They were efficient and professional. They've done windows, and they fixed a leak that was caused by a former roofer making a mistake in putting the roof on. I’ve been using them for five years or so, and they’re very reliable. I just called them to come out again next week. I’d give them an A.”

Review by
06/28/2017

“I liked the guy who came out to do the initial consult. He was really good, he was informative, he wasn't pushy, and he was fair. I liked him a lot, and I think the work they did was really good. They repaired my soffit, my fascia board, my gutter, and my roof. I would give them an A.”

Review by
06/28/2017

“I think Sean, who has handled things here at our home, is absolutely fantastic. He knows what he’s doing, and he gets things done. They did roofing, and he’s done some repair work in the house. I call and ask for Sean, and he always gets back to us right away. I’d give them an A.”

Review by
06/28/2017

“They were very neat, very clean, and prompt, and they did a good job. They put those LeafGuard gutters on my income property, and they replaced part of a roof for us. We're going to call them again. They replaced a whole roof on my mother's house, too. I would give them an A+.”

Review by
06/28/2017

“A & A Services was extremely professional. They did a great job of cleaning up after, and they left the job site looking great. They were extremely good. I had my roof repaired and replaced. They were very professional and straight to the point, and it was very good—A+.”

Review by
06/28/2017

“It was during the wintertime when everyone was responding to ice damage. He was actually one of the few guys I could get out to my house in a reasonable time. That and his price was better than the other two quotes I got for the roof. I’d give them an A.”

Review by
06/28/2017

“I like that I have access to everybody, from the people who answer the phones all the way up to the president of the company. I have used them for windows and roofing, and I would give them the highest grade.”

Review by
03/14/2017

“It was done quickly and for a pretty fair price. They fixed part of my roof, one of the edges of the roof that had a hole in it. They did siding work underneath the area. I'd give them an A-.”

Review by
03/14/2017

“I like their new gutters. We had such a small job, but the guys were actually very knowledgeable about what they were doing, considering it was such a minor thing. It took them a little bit to get here, but once they were here, they did a good job and kind of explained to my husband why the flashing should run in a certain direction, which it wasn't actually going in the wrong direction. At least now it protects the underneath part of the house. So, that was good to know in case we need to do something next time we know kind of how to do it if we needed to fix it ourselves. It was kind of part of the roof, but it was the side of it where the roof meets the siding. I would give them an A+.”

Review by
03/13/2017

“They did a good job. I had a bunch of shingles blown off, and they fixed all of that. Now there's a storm coming, and I'm going to see how good it is. I'd definitely give them an A. They were very good, very , very good. I was pleased with the work they did. They picked up everything. In fact, it looked better than what they started with. If I needed something, I would definitely call them. They'd be my go to. They'll be the first call.”

Review by
03/13/2017

“It was done in a timely fashion, and it was done. The quality of the workmanship was good. It was replacing a section of roof. I'd give them a B.”

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