A & A Services Home Improvement
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A & A Services Home Improvement has received 5 out of 5 stars based on 49 customer surveys.
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3rd year as a Best Pick Call
"Since 1982, A & A Services has built its reputation on 100 percent customer satisfaction by installing the highest-quality products and providing service that is truly 'A Grade Above.' With most of our work coming from referrals and repeat customers, you can be assured that we are consistent, trustworthy, and true to our word."

Chris Zorzy | President
Company Information
Services Offered
A & A Services installs asphalt shingles and flat rubber roofs. The company also offers skylight and gutter installation, downspout replacement, attic insulation, siding, window and door replacement, and related carpentry work.
Warranty
A & A Services offers a 10-year labor warranty for roof installations in addition to 30- and 50-year manufacturers' warranties.
Company History
A & A Services is a family-owned company that was founded in 1982 by owner Chris Zorzy, who has over 35 years of experience in the home improvement industry.
Distinctions
The company is a member of the National Association of Home Builders (NAHB), the Certified Contractors Network (CCN), and the North Shore and Salem Chambers of Commerce.
Additional Information
The company carries Owens Corning and CertainTeed roofing products.
Licenses
HIC 101609, CS-057733
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

A & A Services Home Improvement has received 5 out of 5 stars based on 49 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/27/2018

“I have used them for years and have never had a problem. They are a little pricy, but I am paying for customer service.”

Review by
06/28/2017

“A & A Services did the job on time in the dead of winter when the roof was leaking. The roof has turned out perfectly, so I'd definitely give them an A grade.”

Review by
06/28/2017

“A & A Services did exactly what they said they were going to do. They cleared my roof, and I'd give them an A.”

Review by
06/28/2017

“We use A & A Services all the time. I like that we get a good analysis and are told exactly what needs to be done. They had a good estimate, and everything was done the way that they said it would be done, on time and on budget. They did just about everything we needed to have done—shingles on the house, gutters—and the latest thing was an emergency. We had one of those ice dams this winter. I didn’t know who else to call, and they came right over and went up on the roof and took off the ice dam. They replaced windows in the basement and put a thing in the attic for air. I’d give them an A.”

Review by
06/28/2017

“I tell A & A Services what I need, and they do it. They did the roofing when I needed the roof shoveled last winter, and the customer service was excellent. They’re always excellent, and that’s why I keep using them. I talk to Sean; I tell him what I need, and it’s done. He knows what he’s doing, and he stands on it. He’ll climb up on my roof, and I can't believe he can get up there—he’s like a monkey. They've re-roofed my house, but they've done a lot of stuff. I keep calling them—that says enough. They’re an A all the way through, or I wouldn’t call them back.”

Review by
06/28/2017

“They put three storm windows up for me. They had to be custom made to fit the large, shaped windows, and they did a good job. They also did some roof work for me a couple years ago, and they did a very nice job. I'd give them an A+. They have a very good system. They send the specialist out, and he explains everything, looks over the problem, and tells you what the alternatives are. Then, they send the crew out to do the work, and they follow up afterward. I was very pleased with what they did.”

Review by
06/28/2017

“I like the level of service from the sales folks as well as the folks doing the work. I also like the attention to detail they have and the follow-up to make sure I am actually happy with the work they performed. I've used them a number of times now, and I've had them do a lot of work. They fixed some loose spots on my roof as well as some trim around some dormers, and they did waterproofing and things like that. I would rate them as an A.”

Review by
06/28/2017

“They did window work for me. I’m waiting for them to come back. I had them out here this winter about roofing and leak issues. I have not heard from them since. They were quick. They replaced a whole house full of windows in a day, and they’re very professional. They did 17 windows in a day, which was pretty much every window in my house. I’d give them an A.”

Review by
06/28/2017

“A & A Services is wonderful. They always use quality equipment, and they clean up very well. They do a really nice job and stand by their product. They installed four new windows, and they did a roof and gutter work for us. They’re a very good company. I’d have to give them an A+ because they’ve always been really good. I highly recommend them.”

Review by
06/28/2017

“They did a great job. They put on a storm door, and I think they did some roof work. I chose them because I'd done business with them before, and they were good. The customer service was good. They were helpful and got things done quickly. I'd say they deserve an A. They're good; I have nothing to complain about.”

Review by
06/28/2017

“They got the snow off my roof. They got rid of the ice dams. We had a lot of them, and my kitchen was leaking. I wasn’t here when they came—my husband was—but we’ve used them in the past, and everyone’s always courteous and does a good job. I found the company because he’s in the Salem Rotary Club.”

Review by
06/28/2017

“I liked A & A Services very much, and I'm very happy with their work. He was honest, he showed up on time, and he fixed it—the roof has never blown away. They fixed the valley of the roof. I chose them because I’d tried two companies before, and I was very unhappy with them. A & A Services is A+.”

Review by
06/28/2017

“They were efficient and professional. They've done windows, and they fixed a leak that was caused by a former roofer making a mistake in putting the roof on. I’ve been using them for five years or so, and they’re very reliable. I just called them to come out again next week. I’d give them an A.”

Review by
06/28/2017

“I liked the guy who came out to do the initial consult. He was really good, he was informative, he wasn't pushy, and he was fair. I liked him a lot, and I think the work they did was really good. They repaired my soffit, my fascia board, my gutter, and my roof. I would give them an A.”

Review by
06/28/2017

“I think Sean, who has handled things here at our home, is absolutely fantastic. He knows what he’s doing, and he gets things done. They did roofing, and he’s done some repair work in the house. I call and ask for Sean, and he always gets back to us right away. I’d give them an A.”

Review by
06/28/2017

“They were very neat, very clean, and prompt, and they did a good job. They put those LeafGuard gutters on my income property, and they replaced part of a roof for us. We're going to call them again. They replaced a whole roof on my mother's house, too. I would give them an A+.”

Review by
06/28/2017

“A & A Services was extremely professional. They did a great job of cleaning up after, and they left the job site looking great. They were extremely good. I had my roof repaired and replaced. They were very professional and straight to the point, and it was very good—A+.”

Review by
06/28/2017

“It was during the wintertime when everyone was responding to ice damage. He was actually one of the few guys I could get out to my house in a reasonable time. That and his price was better than the other two quotes I got for the roof. I’d give them an A.”

Review by
06/28/2017

“I like that I have access to everybody, from the people who answer the phones all the way up to the president of the company. I have used them for windows and roofing, and I would give them the highest grade.”

Review by
03/14/2017

“It was done quickly and for a pretty fair price. They fixed part of my roof, one of the edges of the roof that had a hole in it. They did siding work underneath the area. I'd give them an A-.”

Review by
03/14/2017

“I like their new gutters. We had such a small job, but the guys were actually very knowledgeable about what they were doing, considering it was such a minor thing. It took them a little bit to get here, but once they were here, they did a good job and kind of explained to my husband why the flashing should run in a certain direction, which it wasn't actually going in the wrong direction. At least now it protects the underneath part of the house. So, that was good to know in case we need to do something next time we know kind of how to do it if we needed to fix it ourselves. It was kind of part of the roof, but it was the side of it where the roof meets the siding. I would give them an A+.”

Review by
03/13/2017

“They did a good job. I had a bunch of shingles blown off, and they fixed all of that. Now there's a storm coming, and I'm going to see how good it is. I'd definitely give them an A. They were very good, very , very good. I was pleased with the work they did. They picked up everything. In fact, it looked better than what they started with. If I needed something, I would definitely call them. They'd be my go to. They'll be the first call.”

Review by
03/13/2017

“It was done in a timely fashion, and it was done. The quality of the workmanship was good. It was replacing a section of roof. I'd give them a B.”

Review by
03/13/2017

“It was quick. It was pretty minor roofing work. I'd call it an A+. It seems like it's good work. It's only been a few weeks, so who knows. As of right now, no complaints. Punctuality is perfect. Cleanliness was perfect.”

Review by
03/13/2017

“Everything was OK. I had no complaints.”

Review by
02/22/2017

“They did roof work. I'd give them a B.”

Review by
02/22/2017

“They replaced some decorative paneling on the roof. I'd give them an A+. Their quality of work and customer service were very, very good. I had no issues.”

Review by
02/22/2017

“It was definitely positive work. They did a roofing job. I'd give them an A+.”

Review by
02/22/2017

“It was very positive. They did roofing and siding. I'd give them an A. I wasn't there because it was all outside work, but everything got done promptly and fast.”

Review by
02/16/2017

“The replaced my 5-year-old warranty roof. I am very satisfied. I'm going to strongly recommend them to everyone. I'd give them the best, an A+. I'd definitely give them an A+. They did a very good job, and after the services, they always followed up. And they showed up on time and worked very nicely. They didn't disturb us at all. And their cleanup was very nice. I don't have anything, even a little bit, that I'm not happy about.”

Review by
02/16/2017

“I looked up a name for a roofer. They came out to do the job, and I got an excellent product. I'd give them an A.”

Review by
10/05/2016

“It was a roof. I grade it an A+.”

Review by
10/05/2016

“I thought they were all right. They replaced some of my trim, and I think that's it. They replaced some of my trim that was rotten. I grade it an A. Just expensive, that's all. I did recommend them but they were too expensive so the guy didn't use them.”

Review by
09/13/2016

“It was very good work. It was roofing and a door replacement. I’d grade it very excellent overall—A++. I do recommend them all the time.”

Review by
09/13/2016

“I'd give them an A+.”

Review by
09/13/2016

“I’d grade it an A. We had our gutters and door removed and some shingles and a new front entrance door put in.”

Review by
09/07/2016

“They did a roof. They were very neat. They were very polite. They were just very nice all around and did good work. It would be an A.”

Review by
09/07/2016

“I couldn't believe how positive it was. They respected my garden, my wife, and myself. You wouldn't even know they were there. I'd grade them A+. Everything's A+.”

Review by
09/07/2016

“They were very prompt, very courteous, very clean, and professional. They did a repair on some soffit work and closed some holes that squirrels had made in the third level unit of my cousin's apartment. I'd give them an A. That's the only job that they did for me, but they've done another job in my own neighborhood. They did a huge roof job that was very professional also. I was very impressed. I didn't hire them myself. It was one of my clients. They hired them directly, and I don't think I've ever seen a cleaner and more experienced crew do the roofing job.”

Review by
03/08/2016

“They were really excellent, I had a whole bunch of windows replaced and they sent somebody out who explained to me exactly how they were going to do it. And was concerned about the historical stage of the house. I wanted everything to look as much of the original as possible. He explained in great detail how that was going to work, and they wrote up a contract and gave me a fixed price and no surprises. They came out and did the work, were very neat cleaned up after themselves every single day, I couldn't have been happier, I was surprised and relieved. They replaces a lot of windows and quite a bit of roofing work, I had issues with the roof that I didn't notice. the shingles were pulling away from the house and that was going to be a big problem and they pointed it out. They did an excellent job, I really felt like they were solving my problem in a professional way. A little bit of siding, in the process of replacing some of the windows they had to do some residing with shingles. they determine that the shingles on the house that are on the house are different that are available so they had to do some extra work to make sure they matched up. They saw the issue and explained and adapted the shingles. I would grade them an A.”

Review by
03/08/2016

“We had a very good experience with them, we had the roof done and they did gutters. They were very good, everything I can't think anything. They were very quick, they did the work that they said they were going to do, we were very satisfied. I would grade them an A.”

Review by
03/08/2016

“They are very good, they did everything they said they were going to do. Cleaned up very quickly and got done in a quick time. They replaced the roof. My son recommended them, I would grade them an A.”

Review by
02/29/2016

“I thought their representative that came and talked to me was helpful and knowledgeable. The work was roofing and gutter. It was a friend's recommendation. I would grade them an A.”

Review by
02/23/2016

“It was good, they were professional, responsive and fair. And did the work timely. They did some roofing work, I haven't had any problems since, I would grade them an A.”

Review by
02/23/2016

“They were thorough, they did the job very fast. They put a new roof on, they were recommended to us. I would grade them an A.”

Review by
02/23/2016

“They were great, they were very quick to respond to voicemails and phone calls. Very polite in person and on the phone reasonable prices. They did a couple of things, they did roofing work and general construction work on a house. I would grade them an A.”

Review by
02/18/2016

“They were very responsive and I had a very complicated leak that they figured out how to repair and it was very cost effective. It was a leak in my roof. It was just one of the best experiences I've ever had with a contracting company. I would give them an A.”

Review by
02/08/2016

“They did work for me a year ago. They shovel off my roof, they did well except they charged me an arm and a leg. They shoveled snow off my roof, I had 10 feet of snow on my roof. I wouldn't recommend because they charged me a ton. I would grade them an A, their work was fine.”

Review by
02/07/2016

“They did work for me and they were excellent. I liked everything about them. They do good work, they're excellent, they're courteous, they show up on time. I have nothing but a rave review about them. A & A roofing also did an excellent job for us. I have nothing but good to say about them for all the same reasons. They're really good. I certainly would recommend them and I have. I'd give them an A+.”

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