The Plumbing Doctor, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 471 Surveys
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Verified License(s)
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Compiled Score: star star star star star
The Plumbing Doctor, Inc. has received 5 out of 5 stars (A-rating) based on 471 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"For over 35 years now, we have taken great pride in our 'plumbing doctors' treating each customer's home as if it were our own. We offer up-front pricing after a thorough evaluation so that there are no surprises, and we only perform work that is approved."

William "Dr. Bill" Bennett | Owner
Company Information
Services Offered
The Plumbing Doctor is a full-service plumbing company specializing in general residential and commercial plumbing work, including complete water and waste line repair and replacement; water heater, faucet, and toilet repair and replacement; sump pump installation; drain cleaning; hydro-jetting; and video inspection.
Services Not Offered
The company does not perform work on septic tanks or well pumps and systems.
Warranty
The company provides a warranty on all work performed.
Company History
William Bennett founded The Plumbing Doctor in 1980. Today he and his daughter, Tracy, run the company together.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Licenses
#2705084771
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were pleased. They were the ones who did the plumbing work. I think it was an A job as far as I know. I think they were very happy with everything. I would recommend them highly.”

“It was good. It's A+ across the board. I don't remember what they did, but I know that I was satisfied.”

“I had two or three experiences with them, and they were all good. They were just solid. They came when they were supposed to come, they got the job done, and the guys were nice. They have done plumbing. Indoor stuff—replacing pipes and faucets. I'm giving them an A grade.”

“It was general pipe work I think. They did A-grade work.”

“It was good. They located the source of a leak and then repaired it. They were polite. They were clean, friendly toward me, and answered my questions. They get an A.”

“They did a very good job. They completed the job in a timely manner, and we were happy with the work. There were no problems. It was something having to do with plumbing. It was an A experience.”

“They just did quality work. It was a huge job. They had to jackhammer into our basement floor and find a pipe that had ruptured and replace it. I'd give them an A. We really liked that was it was a holiday weekend, and we had called around and were having a hard time getting someone to come, but they came out on the holiday.”

“The Plumbing Doctor is great. Great people. I would use them again when we need to. I think they fixed some leaky toilet. It was a leaking toilet. They were quick, professional, courteous, efficient in their work, and transparent about the cost and details of the work and how long it would take. While it was a simple job, they were happy to do it and took care of it properly. I didn't have any trouble with it. I'd give them an A+.”

“I had The Plumbing Doctor do a range of things over a few visits. This included major outflow pipe replacement, snaking of the main kitchen drain, replacement of a toilet, replacement of a shower fixture, and some other minor items. They did great work, provided good background info on what they were doing, and were very prompt—highly recommended.”

“These guys are local pros, and they know how to get the job done. They scoped, snaked, and cut roots from our main line, and they guarantee their work—A+.”

“We've used Plumbing Doctor for several years—always excellent work for both small and large projects.”

“My plumber was very knowledgeable and explained all options completely. We agreed on the correct solution, and it was accomplished in a timely manner the first day—A+.”

“They responded promptly and came back for further review the next day.”

“Dave did excellent work; he was clear about what was needed and the cost, and his repairs were thorough.”

“Responsive. Had to come back and fix something but did it promptly. That's most important.”

“Prompt professional service.”

“A very professional company with right mix of skills and customer service. Jason was great!”

“They have been our 'go to' plumber for past 14 years in keeping our 55+ house plumbing operating. They are awesome!!”

“We used the Plumbing Doctor to install an electric water heater. They were extremely professional, punctual and reliable. The installation of the new heater went without a hitch and they cleaned up everything, including removing all of the old heater and its parts. I would definitely recommend them for this type of work.”

“I had a problem with a water heater. Another plumber installed parts that didn't help me with the problem. I called The Plumbing Doctor and they told me that it was working fine but too small for our needs. We ended up getting a bigger one.”

“Came in. Diagnosed the problem and provided options for the repairs. Explained everything well and followed up after the fact. Well done.”

“A plumber put a new part in my house, and three days later, that part burst open and flooded my entire house. Someone recommended The Plumbing Doctor to come and make an assessment of what happened. The man came and made an assessment, and he did a nice job and everything. When the previous plumber questioned it, the man from The Plumbing Doctor reiterated his experience of 25 years and said, 'My thought is that the cause is this.' They were very good. They were recommended to me by a friend who has used them for years and highly respects their work. They came, looked at the water damage, and looked at the new part that had been used; he thought it was a defective part. I would give them an A for this, and I will call them back when I have a plumbing need from now on.”

“Everything went really well. I'd give them an A+.”

“They are very responsive, and the people are very knowledgeable. We had a flood in our basement, so I called The Plumbing Doctor for an emergency job on short notice when our typical plumber was not available. I'd give them an A.”

“They came when they said they would, and they promptly repaired what we needed to have repaired. It was an emergency. They did a drain. This was my first time using them., and I would give them an A.”

“He was a very nice guy, and he seemed to know what he was doing. They removed some stuff from the pipes going to the toilet.”

“We had The Plumbing Doctor come in briefly. They were thorough and on time. We had some leaking noise; I'm not sure if it was a leak or if the wood was cracking or expanding. We weren't sure if it was an actual leak because we couldn't find any proof of water, but we kept hearing that noise, so that was the issue they were looking into. We found them in Best Pick Reports. I'd say they're an A.”

“They were on time, and they did the job like they were supposed to with no problem. They fixed the leakage in the crawl space. They're an A; I have no complaints.”

“They came quickly and fixed a frozen pipe. They were the only ones who came after we had three days of water. I'd give them an A.”

“They were very professional. They replaced a faucet in the kitchen sink. They were working on the house across the street, and that's how I found them. They deserve an A.”

“They were fine. They did plumbing work. I'd say they're an A.”

“They explained everything that they were doing, and they fixed the leaking pipes. The Plumbing Doctor gets an A.”

“They knew what they were doing, and they were thorough and responsive. They fixed the water heater. We had an emergency, and they picked up the phone—that's why I picked them.”

“There was nothing not to like about them. I had to call them for an emergency situation. They responded to the call, and they came and fixed the leaking sink.”

“They were very thorough and very professional. They fixed the pipe for us. My husband found them because we had an emergency in our house, and then I used them after that. I would give them an A.”

“They were prompt and responsive, and they communicated well. They resolved my issues, and when they couldn't resolve them, they gave me very clear explanations of prices and options. They followed up, and they were good. I actually called them twice. They repaired part of the sink that I thought was a frozen pipe; when he got there, he said that it was just an interior portion. It was a really simple fix. He said that he could give me all these other options, but since it was a simple fix, he recommended something else, but said it was up to me. It took him longer to go out to his truck and make sure he had all the parts he needed than it took him to actually resolve the issue. I'd say they're an A.”

“The Plumbing Doctor was prompt, and they sent an experienced employee who diagnosed and fixed the problem. I had a frozen pipe inside my garage, and I was concerned that it was going to break and that water was going to come in. They did a high-quality job, and I was extremely satisfied. If I have any more plumbing needs, I will be sure to call them. They've earned an A.”

“The guy was really knowledgeable and took his time to explain what to do. We worked through things together on the water heater issue, and then he installed it and made sure everything was cleaned up. They were very customer oriented and gave me great advice on what I could and couldn't do. They get an A.”

“They were courteous, very helpful, and very professional, and they did the job well. They fixed a bathroom sink and changed the faucet, and I'd give them the highest possible rating.”

“I've had The Plumbing Doctor for a number of years. I have had the same technician for the last three years, and he has done an extremely fine job. This last time, my son's sink downstairs got stuck. I called up, and within 25 or 30 minutes, the technician was here, and it happened to be the gentleman I normally have come out. He was able to explain what the problem was—it was stopped with soap and toothpaste. He cleaned it out; then, we poured hot water down it for a while, and we also poured hot water down in the shower, which goes into the same pipe. He explained to me that we need to do was periodically run the basin full of hot water two or three times a week and let it go down, so that it would melt the soap. I've had nothing but good experiences with these people. I'd give them an A+.”

“The technician explained everything that he was doing, so that I knew what was going on. He unclogged my drains. I did not have to call him back for any problems after the work was done. Their customer service was great, and the person I dealt with was fine—everyone I spoke with was fine. It was perfectly professional. I used them once for minor problems, and I would recommend them. They deserve an A.”

“We had them here about a month and a half or two months ago. Their customer service was fine, and they did a good job. I called them based on a neighborhood recommendation. We did not have to call them back for any problems. I'd highly recommend them, and they get an A from me.”

“They are an excellent supplier. They do something about twice a year for me; they put in a couple of bathrooms, and they've come for odd plumbing problems and new faucets in a couple of places. They get an A grade.”

“The Plumbing Doctor was excellent. They unclogged a toilet. They were quick, efficient, and they cleaned up. They were great.”

“I had an emergency with a stopped-up pipe. He had to get under my house, take the pipe apart, and fix it, because it wouldn't drain. I live right next to the shopping center where it is, and that is how I heard about the company. He did an excellent job all the way through. He did a good job. There were no problems. He worked until it was clear, and that was it. I would give them an A.”

“Everything was excellent. I filled out a postcard. I don't know if I mailed it or not, but we were very satisfied. I think he took the pipe from under the sink out—I know that. The workers were great. I found the company from the water company. I would give them an A+.”

“They are very nice people. I used them once a couple of years ago, and I've stayed with them since. The first time they were here, they cleaned out the kitchen and bathroom drains, and the last time they were here, they installed a new faucet in my bathroom and cleaned out the tub drain. I've have never had any issues or had to call them back for any problems. I'd recommend them. They're A+.”

“They are very knowledgeable, and they do the job right the first time. Over the years, they have done general plumbing repair; I have been using them for about ten years. Their customer service is very good, and I have never had any issues or had to call them back to fix anything. They're very good to use—I would recommend them. They've earned an A+.”

“Back in January, they were at our house to do some repair work. They were very good. We had an emergency repair done because of a leaky pipe, and I also had him go around the house and check other things that needed to be upgraded. He took care of a few other things, and I am going to call him back this summer to have a few more upgrades done. My daughter found them. When he left, I said I would call him back in the future. I would recommend them for sure—in fact, I think I did. A few of the neighbors knew what happened while we were away, and then I told them who had come to the house to do the cleanup and the repair, so I've already mentioned their names to neighbors. I would give them A+.”

“I called them because I had a broken sewer pipe. The people that came and did the work were polite, on time, and knowledgeable—they explained things and were done quicker than they estimated. I would give them an A+ grade.”

“They were thorough, they didn't do any work they didn't need to do, and they offered me options. They were great. They've done work for me in my laundry room and on the toilet. They unplugged drains, and they did some gas work for me when I needed the gas dryer to be put in. I have used them for a while. The people were great—they were really nice, they explained everything to me, they didn't want to do any work that wasn't necessary, and they didn't try to pad the bill or anything like that. They were nice, courteous, and generous—they were great. I like The Plumbing Doctor very much. That's all I will ever use. I think they were A+.”

“They came out to fix a leaky faucet. They fixed everything that was required, and they did a good job. They're very good at being on time and keeping appointments. I would give them an A+.”

“The Plumbing Doctor came for some bathroom faucets. They were polite, they were on time, they seemed to clean up after themselves, and they seemed professional. I have probably been using their services for about five years. They were able to work with my schedule. They were professional and on time. I'd give their business an A+.”

“I had quite a bit of plumbing to do—they've put in fittings and pipefittings downstairs in my basement, and they've done new water stuff. When they came, they fixed the thing that was leaking at my kitchen faucet. The guy drained my kitchen out—his name was Larry, and he did a real good job. He went in about three times. I watched him, and I thought he was real good. I've used him several times before that, too I like that guy; when he comes here, we talk and reminisce about old times. I would give them an A+. I have no complaints.”

“I always use The Plumbing Doctor. They came out to do different things—they've come out when my sink stopped up or my toilet or something like that. Different people come, but they're all very knowledgeable and they're friendly—I wouldn't go to any other place but The Plumbing Doctor. I've had about four different plumbers from The Plumbing Doctor. In fact, the owner goes out on the calls just the same as anybody else. He's been here once. He takes calls as they come in just like anybody else; I think that's unusual, and I like it. I'd give them an A+. They always come when they say they're coming, they are very friendly, and they do a good job. I'm very satisfied with Plumbing Doctor.”

“They put in a faucet in the kitchen. The plumber that came out did the work very efficiently and did a good job with it. We've been using them for a while now, we usually ask for the same plumber to come out. I'd give The Plumbing Doctor an A+.”

“We've used them before. We've had them here several times, and it's been a pleasant experience. They snaked all the way through, and apparently, there was a problem with the hole, so they rebuilt the toilet, and they did a great job. I've used them since I moved here; a neighbor of mine told me about them, and I've used them pretty much since. I've called them many times—if ever I have a problem, that's who I call. I would give them an A+.”

“We use Plumbing Doctor for plumbing. The guy who owns this company is very knowledgeable, and they are really great about getting someone out quickly and either revisiting work that was done or getting started on new work. We have had good experiences with them and have had them out three times. They seem very knowledgeable and respectful, and I would give them an A rating.”

“He replaced a hose in the basement and a valve outside. He got in, got the work done quickly, and seemed very knowledgeable. I asked him a few questions, and he was done and ready to go. It was very nice. He showed up on time, and it didn't take very long to do the work, which was great. The work has held up fine. I'd give them an A—I thought they were very good.”

“I've been using them for years, and they get the work done. They've replaced faucets and toilet valves. My recent experiences have been good. They run their own surveys, and I've always been positive on that. Their customer service was fine, too. I would recommend them, and I'd grade them an A.”

“They did good work. This was my second time using them, and I would recommend them. They've earned an A rating.”

“They replaced something for us last summer. They came quick and fixed it properly. I had no issues and did not have to call them back for anything—it's worked out fine. I would grade them an A.”

“I used them twice—they repaired a leak in a faucet in a Jacuzzi tub; they did the same repair on two different occasions. They were very reliable, they came when they said they would, they were very polite, and they didn't waste any time. They laid it all out and repaired it, and I haven't had any problems since, so it's all good. They get an A.”

“They had to put a new hot water heater in. They did what they said they'd do when they said they'd do it, and the customer service was fine. We had used them before—we have been using them for a couple of years. I would give them an A grade.”

“We had a sink that was backing up. It was an emergency situation over the weekend. They came when they said they would, the workers had a good attitude, they were respectful of our home, and the problem was fixed. The technician had these great floor covers that he put down so that he wouldn't track dirt through the house. We did not have any follow-up. I'd rate them an A.”

“They've come to our place twice, and they've gotten the jobs done that they were asked to do. There were multiple plumbing issues—a problem with the sink that had rusted away, a bathtub that was stuck, and some adjustment to a toilet that needed to be done. All those things were done almost on the spot. They are very strong in customer service. I have been using the company for two years, and I would give their service an A.”

“They came out to fix some pipes that had overflowed. They were very responsive—they called us back right away. We made calls to three or four people, and we noted their responsiveness; they were one of the few that actually responded. They sent somebody knowledgeable and experienced out to help us. In addition to that, the guy took extra steps to resolve the problem so that it wouldn't be an issue in the future. I'd give them an A.”

“Everything worked out well. I wasn't actually present when the work was done, but I know everything was done well, because the tenant sent me an email. They came out to get things ready for a dishwasher to be hooked up. I've used them before—I have been using them for about a year or so, and I'd call again if necessary. They have done other work for me, and I'd definitely call again if I needed them. Their customer service is very fine, efficient, and speedy. I'd give them an A.”

“I love The Plumbing Doctor. They're fabulous. I've been using them for over 30 years. They've done a lot of work for us. The most recent thing they did was fix my kitchen sink. I was about to have a dinner party, and it was running slowly. They came out and had it cleared up in the nick of time. I'd give them an A.”

“The Plumbing Doctor is exceptional. They're very professional, and they do the job the way I like. I've been very pleased with them. I'd give them an excellent rating on all counts—A+.”

“I've used The Plumbing Doctor for 30 years. Recently, I had a leak in the bathroom ceiling. I had them come out, and they did a fantastic job. They deserve the highest grade—an A+.”

“The plumber was very knowledgeable and courteous. I was very impressed with how easily he diagnosed the issue—A+.”

“They've done so many different things for me, and they did a wonderful job every time. I'd give them an A+, and I would use them again. I'd highly recommend The Plumbing Doctor to anybody.”

“They did an excellent job. They were timely, and they came when expected and did the job in a thorough fashion. We had a positive experience. The workers were polite, courteous, clean, and they certainly knew their job. We had a leak underneath the kitchen sink and needed a new disposer. They got it fixed in a timely manner. I think it was our second or third time using them. I would give them an A+.”

“Everything was perfect. The technician was very professional, and he did a great job. He came over and disconnected the A/C in the backyard. Then, the next day, he connected the A/C, because there was some work being done in the house. It had to be disconnected and then connected again the next day. I would grade them an A+. They did a really good job.”

“They came and put a water line in. They were excellent. The workers were good. They did everything in two days. I'd rate them an A+. They do good work.”

“The Plumbing Doctor did a good job. They fixed a toilet. The quality of the work was excellent. The worker was really good, very helpful. It was definitely a positive experience. I'm actually going to call them again this fall for some other work. A+. They're reliable and do good work.”

“I've been using them for probably three to four years. Everything's held up fine. They've done a toilet repair, and they've done an outside hose outlet repair. They were punctual and polite, and they fixed the problem. The quality of the work was excellent, and they finished the work in a reasonable amount of time. They're an A+.”

“They were great. I had a very positive experience. Twice, they had to fix dripping bathtub faucets. It was timely, and they were very polite. Their customer service is excellent. They fixed everything, and we didn't have any problems again. I'd give them an A+.”

“I've used Plumbing Doctor for years. I use them because I rely on them—I have total confidence in them. They've snaked my pipes out for me. It was excellent. I would say they're an A+.”

“I love The Plumbing Doctor. I've been using them for 20 years, and I have nothing bad to say about them. I'm very happy with them.”

“They're excellent across the board. They recently installed a supplemental sump pump, but they've done everything there is to do. I've used them for 30 years.”

“They worked on the plumbing for my outdoor water system. They turned some knobs in a sophisticated way, and they did it correctly. It was high-quality work, and their customer service and the workers were high quality. He did a good job. I've been using them for about two years. I'd give them an A.”

“They did a great job. They came out twice. They fixed the toilet, and they fixed a problem that was causing a smell in our house. It was finished the same day, and the workers were very nice. The cleanup was good—excellent. The customer service was very good. I've used them three times. I would give them an A.”

“I'd give The Plumbing Doctor an A+ grade. They were able to do everything for me. They fixed the leak, and they replaced the outdoor faucet.”

“I had some plumbing work done by The Plumbing Doctor—I've used them several times, and they are very good. Recently, they repaired a leak for me. The first two or three years I've used them, the plumber fixed leaks and pipes, and he was really good. They responded in a reasonable amount of time. I will continue to use them. They were an A+.”

“I've used them for a couple of years, and it was a positive experience. They unclogged a pipe for me. The technician was courteous. We've used them several times. They deserve an A+.”

“They were great. It was a big job. There were three bathrooms with three different things that needed to be done. They did the work in two days with four plumbers. There was a licensed plumber, and then there was a journeyman or trainee with him. They were good—very good. They knew what they were doing, and they did it in an efficient manner. The licensed plumber was really good with training the journeyman. Overall, they were nice people, and it was a good experience all the way around—A+.”

“The Plumbing Doctor gets an A+ from me. We have an apartment office complex of 50 units, and they've done everything for us. On the last service, they replaced a toilet that split in half. They've also reamed out sewer pipes down to the city line for us, replaced sinks, and repaired plumbing in the walls. They've cleaned our drains out every year just to keep them flowing well. They do all kinds of things for us. They're always just great, and they arrive on time. It's been at least seven years that we've been using them.”

“I've used them more than once. They replaced a sewer line for me, and it was fine. They're an A+.”

“The workers were good. They fixed a leaky faucet, and I haven't had any problems since then. It was great. I'd give them an A+.”

“They did great work for us. We're very pleased. We will be calling them again. We had a toilet that kept making funny noises, and they replaced something in it. They were an A+. They were on point.”

“They did outdoor plumbing work for us, and I think they might've done some indoor work for us, too. I would use them again if I needed future work. I'd give them an A+.”

“The Plumbing Doctor fixed the disposal in the sink. The quality of the work was great. It was very nice, and everything went very smoothly. They're very easy to work with. I would give them an A+. I just called, and they came and fixed everything. That's all you'd want.”

“I had a very positive experience because of how fast they got in and how well they fixed it. They've done a lot of stuff for me. They put in toilets and fixed broken pipes—mostly just the plumbing stuff. It all works. The time frame was great. The workers were very professional. Their customer service was very good. I'd give them an A+.”

“The plumber they sent here was very good—very knowledgeable and very engaging. We had some issues with the toilets here in the house. They just fixed the flappers and the guts. The work was good. I would use them again. A+.”

“The Plumbing Doctor is good. I would recommend them. They fixed a clog for me. They're an A+.”

“We've been using them for five or six years. I think we had a water pipe leak in our supply line or something, and they fixed our problem. Everything's held up good. I like that they're easy to get a hold of. A+.”

“I think we had two toilets that were running, and they put in some new equipment for that. The crew was good—very professional. The customer service was very good. It was after hours, and they picked up the phone, so that was good. I'd give them an A+.”

“I had a leak in the back of my commode, and he fixed it very well. I was very satisfied with the work. He showed up when he said he would. He took care of the problem. Basically, that was what was so good about it. He did a good job. I would rate them an A.”