The Plumbing Doctor, Inc.

Emily Dietle

3 months ago

They were polite and punctual. They correctly diagnosed and resolved the issue. However, their payment set up made me feel like I had been fleeced. We had bought an old house and they did our sewers line inspection in August 2025. They said everything looked great. After that we had someone refinish our basement and another contractor redo our kitchen while we were living out of state. We moved into the home in June 2026 and soon after had flooding issues in our newly finished basement. It was obvious from the sequence of events the main sewer line was clogged. We even called the city to check if there was a downstream issue and there wasn’t. The plumber came and after several calls to his supervisor agreed it was an issue with the main line. He then held out a tiered system that we had to agree to ahead of time and only the top 2 tiers actually promised to resolve the issue with a comprehensive scope and treatment would be a little over $3000 and come with an 18months assurance (this was not the highest tier). I don’t remember the details of the tier below since they said I was forbid from taking a picture of the tiers and payment options but it left ambiguity to whether it would completely resolve the issue. I asked if I could discuss with my husband who wasn’t home and he said that was fine but if he left the site he would have to charge me just for coming out even if I wanted them to scope later. So I asked him to step out and discussed with my husband. We tried to clarify if there were diagnostic and pay options and we were told we had to pick a tier. We felt kind of stuck because if there was horrible damage and we didn’t agree to the comprehensive package we could be in it for so much more money and it honestly wasn’t clear what that process would even look like. I asked if it meant anything to the plumber that his company had said things looked good less than a year before and he said old pipes can develop scales quickly and they didn’t guarantee things if we didn’t select a tier that would guarantee it. So I agreed and gave him half the payment (about $1500). He gave me a carbon copy saying the gist of what that “tier” selection had promised. No other real contract, just a carbon copy sheet. The next day he showed up with 2 other guys and scoped and found a rag and a plastic bag stuffed in the drain. Not his fault, likely one of the 2 companies that were renovating. Can’t prove who. But it cost us a little over $3000 to have a rag and bag removed from the drain because we were cornered and given worst case scenarios the day before. None of this is exactly dishonest, and I’m sure if the problem had been worse with needing our sewer descaled or something we’d be so thankful, but it feels insane that I spent $3000 on that. I also have some anxiety that I have no typed contract that guarantees the 18months of assurance nor exactly understand what that includes… I think people should just be prepared that they will be put in this situation if they call with a flooding issue and to understand how much cash they will part with.

Laura Messinger

2 weeks ago

Great techs but overpriced; the company uses a technology called "The New Flat Rate" designed for predatory upselling. Needed my garbage disposal replaced with a unit I had already bought, and they did it, but only after presenting it as the lowest "band-aid option" in a list of weird made-up tiers. As a side thing I wanted to have the water heater flushed as routine preventative maintenance, which I could have done myself for free, but I ended up paying 6-7 times the cost other companies offer, even after denying the weird "higher tier" services that were insisted upon, like rebuilding and replacing literally EVERY PART inside it, before even looking at it to determine if it's necessary. Really juvenile "tier" system like platinum, gold, etc. that made me feel like they thought I was stupid. I think the plumbers themselves are so skilled and polite but are being told to use this ridiculous payment technology and frankly it makes them look bad. Will not use this company again unfortunately due to that system. An honest company would only do what is asked and only suggest what is necessary, not let an ipad make up shiny overpriced options.

Patty Ojeda

6 months ago

I was very impressed with the service from The Plumbing Dr, from the initial call to schedule, the follow up, the call from the techs when they were on their way, to the outstanding job done at my house. Very professional and friendly, and I will definitely call them again for any future plumbing needs.

S B

4 months ago

We had a loose toilet in our basement that rock because one of the bolts was stripped. Scheduling was quick and easy and they came out the next day for a Non-emergency repair. The repair person arrived earlier than anticipated and was quick efficient knowledgeable, and took care of the problem. However, the company’s pricing descriptions appear intentionally confusing to drive higher prices for emergency situations rather than the actual effort required. I was testing them out for my Mom, but unfortunately cannot recommend them.

J Ses

4 months ago

Update (June 2026): A few months ago, after the great work below from Ture, I called the Plumbing Doctor for another issue. A different tech showed up this time. He initially told me that any cost for "finding a leak" would transfer to work afterwards, which later turned out to not be true. He also charged me hundreds of dollars for "finding the leak" despite my pointing it out to him and him only needing to cut a small section of drywall to get to. This was written up as taking "an hour and a half of labor" for 20 minutes of work. After this experience will simply diagnosing the problem, I found another plumber to actually fix the problem. This process was entirely different from my first visits with this company, when I was not charfed extra for diagnosis. If you use Pluming Dr. ask for Ture. If he isn't available, I would not recommend this company. January 2026: Incredible work by Turé. Walked me through what needed to happen after a pipe burst. Did the work at a much more reasonable price than a competitor. Will be using Plumbing Dr. for all future plumbing needs!