The Plumbing Doctor, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Plumbing Doctor, Inc. has received 4.7 out of 5 stars based on 271 customer surveys.
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7th year as a Best Pick Call
"For over 35 years now, we have taken great pride in our 'plumbing doctors' treating each customer's home as if it were our own. We offer up-front pricing after a thorough evaluation so that there are no surprises, and we only perform work that is approved."

William "Dr. Bill" Bennett | Owner
Company Information
Services Offered
The Plumbing Doctor is a full-service plumbing company specializing in general residential and commercial plumbing work, including complete water and waste line repair and replacement; water heater, faucet, and toilet repair and replacement; sump pump installation; drain cleaning; hydro-jetting; and video inspection.
Services Not Offered
The company does not perform work on septic tanks or well pumps and systems.
Warranty
The company provides a warranty on all work performed.
Company History
William Bennett founded The Plumbing Doctor in 1980. Today he and his daughter, Tracy, run the company together.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Licenses
#2705084771
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington

Compiled Score:

The Plumbing Doctor, Inc. has received 4.7 out of 5 stars based on 271 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/07/2017

“They came in and proposed a couple of different solutions. One was to jackhammer up the floor—that didn't actually need to happen, so they said, ‘Rather than do that, we want to reconfigure your pipes and do it the correct way because it shouldn't have ever passed code.’ So I feel like they were very ethical and followed through on their work. It definitely improved everything. It was major. We had flooding going on in our basement connected to a backed up, stopped up issue, so it was thousands of dollars. Originally they said they were going to have to jackhammer this up, but they realized, ‘Hey, we actually don't need to do that. Let's do something that's going to help you out.’ We were able to remove the clog and snake it, snake the line, so basically they reconfigured the piping so that we would never have problems again, and it's been much better since then. I'm going to give them a solid A.”

Review by
09/07/2017

“It's been OK. They've done a few things, installed some pumps and stuff. I think we did one—I guess the one reason why I won’t give a complete positive endorsement is it's kind of—it's a marketing scheme, and so they'll come and their usual formula is, here's the patch, here's the better fix, and here's the Rolls Royce fix. You know, honestly it's all marketing, it's all gimmick, and I don't like being presented with, ‘You really should spend $1000, but we can do something for you for $200.’ What's the best solution, and then discuss that. They’ll get a C from me.”

Review by
09/07/2017

“They were very quick. It was a fairly minor problem. He didn't exaggerate it. There were actually two problems. He was just in and out very quickly and very cordial and a very positive experience. One was a toilet that didn't empty—the bowl didn't empty. It ran constantly. The other one was a leak underneath the kitchen sink. I would say they deserve an A. The toilet work was probably a B, and the sink was an A.”

Review by
09/07/2017

“They just did quality work. It was a huge job. They had to jackhammer into our basement floor and find a pipe that had ruptured and replace it. I'd give them an A. We really liked that was it was a holiday weekend, and we had called around and were having a hard time getting someone to come, but they came out on the holiday.”

Review by
09/07/2017

“I had two or three experiences with them, and they were all good. They were just solid. They came when they were supposed to come, they got the job done, and the guys were nice. They have done plumbing. Indoor stuff—replacing pipes and faucets. I'm giving them an A grade.”

Review by
09/07/2017

“They did a very good job. They completed the job in a timely manner, and we were happy with the work. There were no problems. It was something having to do with plumbing. It was an A experience.”

Review by
09/07/2017

“They were pleased. They were the ones who did the plumbing work. I think it was an A job as far as I know. I think they were very happy with everything. I would recommend them highly.”

Review by
09/07/2017

“It was good. It's A+ across the board. I don't remember what they did, but I know that I was satisfied.”

Review by
09/07/2017

“It was general pipe work I think. They did A-grade work.”

Review by
09/07/2017

“It was good and a B grade. They did plumbing work.”

Review by
09/01/2017

“They replaced the toilet and rebuilt three others. Price—they gave me a good price, were flexible when they came out, and they communicated very, very well. I would give them an A+.”

Review by
09/01/2017

“There was an issue with my tub. Water was not really going up to the shower head. They were friendly and clean. The issue never really was completely resolved. I'd give them a B.”

Review by
09/01/2017

“It was good. They located the source of a leak and then repaired it. They were polite. They were clean, friendly toward me, and answered my questions. They get an A.”

Review by
09/01/2017

“I would call them again. I believe it was in the ceiling, the work was done quickly, and the guys were pretty professional. Overall I was satisfied. They get a B.”

Review by
09/01/2017

“They did work a long time ago for me. He replaced a valve, an old valve, with another kind of valve—it was leaking. I liked the promptness of the appointment. I had a good worker. I liked the application of the IT where they gave you the estimate all in electronic format. I thought that was useful. I had a good experience. I'd give them an A. It's a little bit pricey, so I would refrain from recommending them.”

Review by
09/01/2017

“It was just barely positive. In my bathroom, I had a leaky faucet, which they fixed just fine, and a toilet kit put into the toilet that ain't working so good. They came in knowledgeable, knew his prices that he was going to quote me, had the paperwork in front of him where there was no running back and forth to the truck, and he was straightforward. I think he put a bad toilet kit in. It just isn't functioning right. I'd put that down as a C.”

Review by
09/01/2017

“The Plumbing Doctor is great. Great people. I would use them again when we need to. I think they fixed some leaky toilet. It was a leaking toilet. They were quick, professional, courteous, efficient in their work, and transparent about the cost and details of the work and how long it would take. While it was a simple job, they were happy to do it and took care of it properly. I didn't have any trouble with it. I'd give them an A+.”

Review by
09/01/2017

“They did a great job. They fixed something that somebody else was supposed to install didn't do right. Their pricing was much more reasonable than the other person who didn't finish the work. Then I think they also fixed like a shower handle. Unlike a lot of other plumbers, they give you an estimate right up front. They tell you what the options are. I think they have different options where it's completely guaranteed for the next five years or just a basic fix, which is less expensive, so they're very professional. I would give them an A.”

Review by
09/01/2017

“I believe the individual who came out was named Larry, and he came out and had to send a camera through pipes to check if anything was wrong with the pipes under the ground. Then he came and fixed something to do with the valve in the dishwasher under the sink. He was honest. He explained things and answered my questions without having an attitude. But the biggest thing is he was honest. I've had other people come out, from Best Picks, that were not good at all. I would give them an A, particularly him. He came out twice. I was glad when he came out the second time. He was thorough, and he explained things, but most of all he was honest. I’ve already recommended them.”

Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/17/2016

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08/17/2016

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Review by
08/17/2016

“The Plumbing Doctor was fine. They did the job.”

Review by
08/17/2016

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08/17/2016

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08/17/2016

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Review by
08/17/2016

“It was an easy job: replace the toilet tank kit in a powder room. Everything was done professionally. My only problem is that I will never get used to plumbing fees!”

Review by
08/17/2016

“We've been working with the Plumbing Doctor for 1 years. They are great!”

Review by
08/15/2016

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08/15/2016

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Review by
08/14/2016

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Review by
08/14/2016

“Great guys!”

Review by
08/14/2016

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08/14/2016

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08/14/2016

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08/14/2016

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Review by
08/14/2016

“This company goes by their book for rates, which is both good and bad. They quote you a specific fee based on this, but it seems to me this can cover a range of time required and service within the particular item quoted. Prices seem fairly high, and service personnel I've dealt with have not been very easy to talk to. Service provided has been fine.”

Review by
08/11/2016

“The plumber that they sent to my house was rude. He told me that my house was very messy(which it was , but it wasn't his place to tell me. He also told me that my house which was built in the 7's was very outdated and that I needed to have all the pipes in the house needed replacing.”

Review by
08/11/2016

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08/11/2016

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Review by
08/11/2016

“A little pricey I thought.”

Review by
08/11/2016

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Review by
08/11/2016

“The Plumbing Doctor is amazing! I've used them several times and they do outstanding work.”

Review by
08/11/2016

“Everything was great, but wished they spent more time diagnosing/fixing the problem than trying to upsell me on future projects.”

Review by
08/10/2016

“Jason was prompt, personable, and professional a great blend of attributes that made our Plumbing Doctor experience all-round helpful! And, importantly, the job was done when he left no ‘partially fixed feelings.’”

Review by
08/10/2016

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Review by
08/09/2016

“I initially thought they were a little expensive, but in the end quality work justifies the price.”

Review by
08/09/2016

“We had an unexpected water main break in our yard over the Thanksgiving holiday with family in town. The Plumbing Doctor responded promptly with a fair cost estimate and willingness to do this major repair as quickly as possible since we were without water. They worked very hard trenching and drilling despite heavy rain and had our water main replaced and inspected within a day and a half. We are so grateful for their care and excellent work.”

Review by
08/08/2016

“I had a problem with a water heater. Another plumber installed parts that didn't help me with the problem. I called The Plumbing Doctor and they told me that it was working fine but too small for our needs. We ended up getting a bigger one.”

Review by
08/08/2016

“We used the Plumbing Doctor to install an electric water heater. They were extremely professional, punctual and reliable. The installation of the new heater went without a hitch and they cleaned up everything, including removing all of the old heater and its parts. I would definitely recommend them for this type of work.”

Review by
08/08/2016

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08/08/2016

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08/08/2016

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08/08/2016

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08/08/2016

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08/08/2016

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08/08/2016

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Review by
08/06/2016

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08/06/2016

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Review by
08/06/2016

“They have been our ‘go to’ plumber for past 14 years in keeping our 55+ house plumbing operating. They are awesome!!”

Review by
08/05/2016

“The method of pricing out the work seemed very inflexible. They spent more time giving me the estimate than they did actually doing the work.”

Review by
08/05/2016

“Responsive. Had to come back and fix something but did it promptly. That's most important.”

Review by
08/05/2016

“We've used Plumbing Doctor for several years. Always excellent work for both small and large projects.”

Review by
08/05/2016

“Dave did excellent work; he was clear about what was needed and the cost, and his repairs were thorough.”

Review by
08/05/2016

“My plumber was very knowledgeable and explained all options completely. We agreed on the correct solution and it was accomplished in a timely manner the first day.”

Review by
08/05/2016

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08/05/2016

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Review by
08/05/2016

“Prompt professional service.”

Review by
08/05/2016

“A very professional company with right mix of skills and customer service. Jason was great!”

Review by
08/05/2016

“They make the work seem major so, they could charge a lot!”

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08/05/2016

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08/05/2016

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08/05/2016

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Review by
08/05/2016

“I had them do a range of things over a few visits. This included major outflow pipe replacement (the old copper outflow pipes were corroded by a change of water-treatment chemicals used by the city), snaking of the main kitchen drain, replacement of a toilet, replacement of a shower fixture, and some other minor items. They did great work, provided good background info on what they were doing, and were very prompt. Highly recommended.”

Review by
08/05/2016

“The technicians were GREAT! They listened to my concerns and tried to duplicate what had occurred. No success. They gave me price estimates for 3 options of work and made certain I knew what I was going to get when the work was finished. They worked through their whole shift plus some and were very pleasant the whole time. The lead answered all my questions and took time to show me what was going on even though I slowed them down. They cleaned up after themselves and explained how the warranty and the future inspections would work. Like I said, the techs were great. Customer service on the other hand is another story. I had a major leak in the plumbing of the upstairs toilet. I called the company on a Monday and the soonest they could get me in was a Friday. They did not ask if that was the only toilet I had or if it was an emergency or anything of the sort. They quoted me a morning time window but the techs did not show. I ended up calling the company to see if they could give me an ETA since it was past my window time. I found out that the tech assigned to me called out. It would have been nice to know that from the company without me having to call them. Eventually I did have techs come and they were very apologetic and did a great job. No complaints with the work.”

Review by
05/29/2015

“I've already submitted a review online and received some phone calls from people to follow up. I wrote a review online, and then I had some folks to confirm about my experience. I think the name of the company was Service Magic. I think they changed their name - I forgot. So, you want to know if my experience was positive or negative? The work was fine. I didn't have a great experience with the company. I felt like the plumber was -- I'm sure he was knowledgeable -- but I feel kind of like he was trying to sell me. He wasn't really listening to the questions and comments that I was saying. It just seems like he was trying to push more sales, so I didn't feel very comfortable overall. He was avoiding my questions or comments. So, I wouldn't say it was overall positive. But if I'm in a bind and I need something fixed, I'm sure they would get the job done, but I didn't feel good about the whole experience. They fixed my toilet. I would grade the overall experience with a C.”

Review by
05/29/2015

“It wasn't an emergency but they didn't necessarily get there until the next morning. It was OK timing. The gentleman was knowledgeable. He got straight to work. He found out what the issue was and it was handled in about an hour. It was a busted line within a toilet. It's my second bathroom and I had some people coming over the next day and that would've been the restroom that they would've been using if they came into the house. He had to take the entire toilet apart but like I said, he got it done in about an hour. They're definitely an A on the work. I thought it was a little pricey but it was a Saturday and it was an additional fee for them to come out. Other than that, it was A+ work.”

Review by
05/29/2015

“They were prompt. They sent an experienced employee who diagnosed the problem, discussed the optional approaches with me, and fixed the problem. It stayed fixed. Last winter, when I lived in the DC area, it was like 15 degrees below zero, and I had a frozen pipe inside my garage. It had never frozen before because it had never been that cold here before that I know of. I was concerned that the pipe was going to break and the water was going to come out into the garage, and the rest of it would've gone into my basement. That's a living area down there. They gave me some priority because I had a frozen pipe, and I appreciated that very much. I kind of know what goes into stuff like that, and I could've fixed it, but I needed somebody to come fix it who does that work every day. They did a high quality job, and I'm extremely satisfied. If I have any more plumbing needs, I will be sure to call them. I would give them an A. I got them off Best Pick Reports’s website.”

Review by
05/29/2015

“A plumber put a new part in my house, and three days later, that part burst open and flooded my entire house. Someone recommended The Plumbing Doctor to come and make an assessment of what happened. The man came and made an assessment, and he did a nice job and everything. When the previous plumber questioned it, the man from The Plumbing Doctor reiterated his experience of 25 years and said, ‘My thought is that the cause is this.’ They were very good. They were recommended to me by a friend who has used them for years and highly respects their work. They came, looked at the water damage, and looked at the new part that had been used; he thought it was a defective part. I would give them an A for this, and I will call them back when I have a plumbing need from now on.”

Review by
05/29/2015

“They were prompt and responsive, and they communicated well. They resolved my issues, and when they couldn't resolve them, they gave me very clear explanations of prices and options. They followed up, and they were good. I actually called them twice. They repaired part of the sink that I thought was a frozen pipe; when he got there, he said that it was just an interior portion. It was a really simple fix. He said that he could give me all these other options, but since it was a simple fix, he recommended something else, but said it was up to me. It took him longer to go out to his truck and make sure he had all the parts he needed than it took him to actually resolve the issue. I'd say they're an A.”

Review by
05/29/2015

“We had The Plumbing Doctor come in briefly. They were thorough and on time. We had some leaking noise; I'm not sure if it was a leak or if the wood was cracking or expanding. We weren't sure if it was an actual leak because we couldn't find any proof of water, but we kept hearing that noise, so that was the issue they were looking into. We found them in Best Pick Reports. I'd say they're an A.”

Review by
05/29/2015

“The guy was really knowledgeable, and he took his time to explain what to do. We kind of worked through things together on the water heater issue—I was really satisfied with that. He made sure that everything was cleaned up afterward, and also, they were very customer oriented. The guy came out, and they basically replaced my water heater. They took it all out. I ended up having to buy my own because of that, but they helped get it all out straightened out, and then the guy installed it and everything. They gave me great advice on what I could and couldn't do. I would give them an A.”

Review by
05/29/2015

“It took them two trips because at first, they didn't know how to do stuff right or they didn't bring the right stuff with them. I don't remember exactly because it was over a month ago. I think they installed the new water heater and they got the wrong size to begin with and they had to make another appointment. I would give them a B.”

Review by
05/29/2015

“They charged me $68 for the visit, which was applied to the repair. But he cut a hole in my wall to fix the leaky pipe, and said he couldn't repair it. It wasn't what they did. So I was kind of stuck with him once he showed up, but it was $68, which isn't a lot of money but it's the principal of the thing. I would rate the overall experience as a D+.”

Review by
05/29/2015

“I had them over. It's OK. I think the guy came over. I had a job done before and they were just way too expensive. They came in and snaked the kitchen sink for me. It was a quick job but it was expensive for the job that they did. I looked them up on the internet and the reason I chose them is because my regular plumbers couldn't come that day. I would give them an A- or a B+.”

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