The Plumbing Doctor, Inc.
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Plumbing Doctor, Inc. has received 4.6 out of 5 stars based on 188 customer surveys.
5
142
4
30
3
12
2
4
1
0
8th year as a Best Pick Call
"For over 35 years now, we have taken great pride in our 'plumbing doctors' treating each customer's home as if it were our own. We offer up-front pricing after a thorough evaluation so that there are no surprises, and we only perform work that is approved."

William "Dr. Bill" Bennett | Owner
Company Information
Services Offered
The Plumbing Doctor is a full-service plumbing company specializing in general residential and commercial plumbing work, including complete water and waste line repair and replacement; water heater, faucet, and toilet repair and replacement; sump pump installation; drain cleaning; hydro-jetting; and video inspection.
Services Not Offered
The company does not perform work on septic tanks or well pumps and systems.
Warranty
The company provides a warranty on all work performed.
Company History
William Bennett founded The Plumbing Doctor in 1980. Today he and his daughter, Tracy, run the company together.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
1063B West Broad Street
Falls Church, VA 22046
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2705084771

Compiled Score:

The Plumbing Doctor, Inc. has received 4.6 out of 5 stars based on 188 customer surveys.
5
142
4
30
3
12
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/12/2018

“I would say with the overall experience. It was very frank, and he didn't try to sell me something that I didn't need. He was very open and honest.”

Review by
10/11/2018

“Our pipe was clogged in our toilet. They had to take off the toilet and removed the object that was clogging the pipe which was very difficult. I was very impressed and the guy was very nice. He was able to do what another plumber couldn't. Another plumber came in and he said it was impossible and he wouldn't be able to do it. The Plumbing Doctor did the job without taking any pipes out which would have been very expensive and a pain. We also decided to get a new toilet so they also installed that one as well.”

Review by
10/11/2018

“They were overpriced.”

Review by
10/11/2018

“One of the toilets that they put in doesn't seem to work great.”

Review by
10/02/2018

“They exceeded my expectations in being timely, prompt, and explaining things really well to me.”

Review by
10/02/2018

“The whole job exceeded my expectations.”

Review by
10/02/2018

“My experience with them was great!”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“We expect good service because we have used them before. I always appreciate them being upfront about the cost and options available.”

Review by
10/02/2018

“They met my expectations. They are pretty good people.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“I was most satisfied because I thought they were responsive.”

Review by
09/06/2018

“I would say the professionalism meet my expectations.”

Review by
09/06/2018

“They were very professional and helpful. They solved the problem for me.”

Review by
09/06/2018

“They did what they came to do.”

Review by
08/28/2018

“They fixed a small leak. We decided to replace our washer and dryer, and they moved the gas line. They were very flexible and came back to fix some things. I have nothing but top marks for the company, and I will never use another company.”

Review by
08/28/2018

“I am the most satisfied with the professionalism and the knowledge. They are very clean and organized.”

Review by
08/28/2018

“I had one bad repairman.”

Review by
08/28/2018

“The service was good. He did not explain what was going on or what was wrong. I assumed it is fixed. That is the feedback I have.”

Review by
08/27/2018

“I have used the company several times, and they provide good service.”

Review by
08/27/2018

“I was satisfied with the timeline and communication.”

Review by
09/07/2017

“It was general pipe work I think. They did A-grade work.”

Review by
09/07/2017

“They did a very good job. They completed the job in a timely manner, and we were happy with the work. There were no problems. It was something having to do with plumbing. It was an A experience.”

Review by
09/07/2017

“They were pleased. They were the ones who did the plumbing work. I think it was an A job as far as I know. I think they were very happy with everything. I would recommend them highly.”

Review by
09/07/2017

“It was good. It's A+ across the board. I don't remember what they did, but I know that I was satisfied.”

Review by
09/07/2017

“They came in and proposed a couple of different solutions. One was to jackhammer up the floor—that didn't actually need to happen, so they said, ‘Rather than do that, we want to reconfigure your pipes and do it the correct way because it shouldn't have ever passed code.’ So I feel like they were very ethical and followed through on their work. It definitely improved everything. It was major. We had flooding going on in our basement connected to a backed up, stopped up issue, so it was thousands of dollars. Originally they said they were going to have to jackhammer this up, but they realized, ‘Hey, we actually don't need to do that. Let's do something that's going to help you out.’ We were able to remove the clog and snake it, snake the line, so basically they reconfigured the piping so that we would never have problems again, and it's been much better since then. I'm going to give them a solid A.”

Review by
09/07/2017

“They were very quick. It was a fairly minor problem. He didn't exaggerate it. There were actually two problems. He was just in and out very quickly and very cordial and a very positive experience. One was a toilet that didn't empty—the bowl didn't empty. It ran constantly. The other one was a leak underneath the kitchen sink. I would say they deserve an A. The toilet work was probably a B, and the sink was an A.”

Review by
09/07/2017

“They just did quality work. It was a huge job. They had to jackhammer into our basement floor and find a pipe that had ruptured and replace it. I'd give them an A. We really liked that was it was a holiday weekend, and we had called around and were having a hard time getting someone to come, but they came out on the holiday.”

Review by
09/07/2017

“I had two or three experiences with them, and they were all good. They were just solid. They came when they were supposed to come, they got the job done, and the guys were nice. They have done plumbing. Indoor stuff—replacing pipes and faucets. I'm giving them an A grade.”

Review by
09/07/2017

“It was good and a B grade. They did plumbing work.”

Review by
09/07/2017

“It's been OK. They've done a few things, installed some pumps and stuff. I think we did one—I guess the one reason why I won’t give a complete positive endorsement is it's kind of—it's a marketing scheme, and so they'll come and their usual formula is, here's the patch, here's the better fix, and here's the Rolls Royce fix. You know, honestly it's all marketing, it's all gimmick, and I don't like being presented with, ‘You really should spend $1000, but we can do something for you for $200.’ What's the best solution, and then discuss that. They’ll get a C from me.”

Review by
09/01/2017

“They did a great job. They fixed something that somebody else was supposed to install didn't do right. Their pricing was much more reasonable than the other person who didn't finish the work. Then I think they also fixed like a shower handle. Unlike a lot of other plumbers, they give you an estimate right up front. They tell you what the options are. I think they have different options where it's completely guaranteed for the next five years or just a basic fix, which is less expensive, so they're very professional. I would give them an A.”

Review by
09/01/2017

“They did work a long time ago for me. He replaced a valve, an old valve, with another kind of valve—it was leaking. I liked the promptness of the appointment. I had a good worker. I liked the application of the IT where they gave you the estimate all in electronic format. I thought that was useful. I had a good experience. I'd give them an A. It's a little bit pricey, so I would refrain from recommending them.”

Review by
09/01/2017

“The Plumbing Doctor is great. Great people. I would use them again when we need to. I think they fixed some leaky toilet. It was a leaking toilet. They were quick, professional, courteous, efficient in their work, and transparent about the cost and details of the work and how long it would take. While it was a simple job, they were happy to do it and took care of it properly. I didn't have any trouble with it. I'd give them an A+.”

Review by
09/01/2017

“I believe the individual who came out was named Larry, and he came out and had to send a camera through pipes to check if anything was wrong with the pipes under the ground. Then he came and fixed something to do with the valve in the dishwasher under the sink. He was honest. He explained things and answered my questions without having an attitude. But the biggest thing is he was honest. I've had other people come out, from Best Picks, that were not good at all. I would give them an A, particularly him. He came out twice. I was glad when he came out the second time. He was thorough, and he explained things, but most of all he was honest. I’ve already recommended them.”

Review by
09/01/2017

“They replaced the toilet and rebuilt three others. Price—they gave me a good price, were flexible when they came out, and they communicated very, very well. I would give them an A+.”

Review by
09/01/2017

“It was good. They located the source of a leak and then repaired it. They were polite. They were clean, friendly toward me, and answered my questions. They get an A.”

Review by
09/01/2017

“I would call them again. I believe it was in the ceiling, the work was done quickly, and the guys were pretty professional. Overall I was satisfied. They get a B.”

Review by
09/01/2017

“There was an issue with my tub. Water was not really going up to the shower head. They were friendly and clean. The issue never really was completely resolved. I'd give them a B.”

Review by
09/01/2017

“It was just barely positive. In my bathroom, I had a leaky faucet, which they fixed just fine, and a toilet kit put into the toilet that ain't working so good. They came in knowledgeable, knew his prices that he was going to quote me, had the paperwork in front of him where there was no running back and forth to the truck, and he was straightforward. I think he put a bad toilet kit in. It just isn't functioning right. I'd put that down as a C.”

Review by
08/18/2016

No review comments provided

Review by
08/18/2016

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Review by
08/17/2016

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Review by
08/17/2016

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Review by
08/17/2016

“The Plumbing Doctor was fine. They did the job.”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

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Review by
08/17/2016

“It was an easy job: replace the toilet tank kit in a powder room. Everything was done professionally. My only problem is that I will never get used to plumbing fees!”

Review by
08/17/2016

“We've been working with the Plumbing Doctor for 1 years. They are great!”

Review by
08/17/2016

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Review by
08/15/2016

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Review by
08/15/2016

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Review by
08/14/2016

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Review by
08/14/2016

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Review by
08/14/2016

“Great guys!”

Review by
08/14/2016

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Review by
08/14/2016

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Review by
08/14/2016

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Review by
08/14/2016

“This company goes by their book for rates, which is both good and bad. They quote you a specific fee based on this, but it seems to me this can cover a range of time required and service within the particular item quoted. Prices seem fairly high, and service personnel I've dealt with have not been very easy to talk to. Service provided has been fine.”

Review by
08/11/2016

No review comments provided

Review by
08/11/2016

“A little pricey I thought.”

Review by
08/11/2016

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Review by
08/11/2016

“The Plumbing Doctor is amazing! I've used them several times and they do outstanding work.”

Review by
08/11/2016

“Everything was great, but wished they spent more time diagnosing/fixing the problem than trying to upsell me on future projects.”

Review by
08/11/2016

No review comments provided

Review by
08/11/2016

“The plumber that they sent to my house was rude. He told me that my house was very messy(which it was , but it wasn't his place to tell me. He also told me that my house which was built in the 7's was very outdated and that I needed to have all the pipes in the house needed replacing.”

Review by
08/10/2016

“Jason was prompt, personable, and professional a great blend of attributes that made our Plumbing Doctor experience all-round helpful! And, importantly, the job was done when he left no ‘partially fixed feelings.’”

Review by
08/10/2016

No review comments provided

Review by
08/09/2016

“I initially thought they were a little expensive, but in the end quality work justifies the price.”

Review by
08/09/2016

“We had an unexpected water main break in our yard over the Thanksgiving holiday with family in town. The Plumbing Doctor responded promptly with a fair cost estimate and willingness to do this major repair as quickly as possible since we were without water. They worked very hard trenching and drilling despite heavy rain and had our water main replaced and inspected within a day and a half. We are so grateful for their care and excellent work.”

Review by
08/08/2016

“I had a problem with a water heater. Another plumber installed parts that didn't help me with the problem. I called The Plumbing Doctor and they told me that it was working fine but too small for our needs. We ended up getting a bigger one.”

Review by
08/08/2016

“We used the Plumbing Doctor to install an electric water heater. They were extremely professional, punctual and reliable. The installation of the new heater went without a hitch and they cleaned up everything, including removing all of the old heater and its parts. I would definitely recommend them for this type of work.”

Review by
08/08/2016

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08/08/2016

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08/08/2016

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Review by
08/06/2016

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08/06/2016

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Review by
08/06/2016

“They have been our ‘go to’ plumber for past 14 years in keeping our 55+ house plumbing operating. They are awesome!!”

Review by
08/05/2016

“We've used Plumbing Doctor for several years. Always excellent work for both small and large projects.”

Review by
08/05/2016

“Dave did excellent work; he was clear about what was needed and the cost, and his repairs were thorough.”

Review by
08/05/2016

“Responsive. Had to come back and fix something but did it promptly. That's most important.”

Review by
08/05/2016

“A very professional company with right mix of skills and customer service. Jason was great!”

Review by
08/05/2016

“My plumber was very knowledgeable and explained all options completely. We agreed on the correct solution and it was accomplished in a timely manner the first day.”

Review by
08/05/2016

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08/05/2016

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08/05/2016

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Review by
08/05/2016

“Prompt professional service.”

Review by
08/05/2016

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