Service Specialties Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 136 customer surveys conducted through GuildQuality.
5
111
4
17
3
2
2
6
1
0
7th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. installs and repairs a full range of plumbing fixtures and equipment, including dishwashers, faucets, toilets, shower heads, and water and sewer lines for residential customers. The company specializes in repairing leaks, clogged drains, garbage disposals, and water heaters. Service Specialties also provides service, repair, and installation of heating and cooling equipment.
Warranty
Service Specialties Inc. offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
The company was founded in 1979 and has remained a family-owned-and-operated business for the last 40 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 136 customer surveys conducted through GuildQuality.
5
111
4
17
3
2
2
6
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
09/14/2019

“The entire installation has made a positive difference in our home. And given the size of our job, to have it all done in 1.5 days is impressive.”

Review by
09/05/2019

No review comments provided

Review by
09/03/2019

“The service is really good.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Personal service is exceptional.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“Service Specialties was very professional, they came on time, they were pleasant, and had a great quality of work. I have always been satisfied.”

Review by
08/03/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“The technician that diagnosed the problem and completed the job was very professional and courteous. He diagnosed the problem from all aspects.”

Review by
07/23/2019

“The plumber came, determined the problem, ordered parts needed for repair, and returned later to complete repairs. Efficient, on time, capable, and resolved all issues.”

Review by
07/23/2019

“I think they do a good job. They were on time and Jean, in particular, tried to figure out what was going on, but he fixed it.”

Review by
07/23/2019

“The person who came very knowledgeable.”

Review by
07/22/2019

“The service tech is very professional.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/20/2019

“Prompt response and good service!”

Review by
07/20/2019

“I have been an SSI customer for years and have bought multiple systems from them and the sales experience is generally good, but from a service and installation standpoint, we have been observing a decline in attention to detail, internal communication and communication with the customer, and problem solving which will likely cause me to use someone else for my next system.”

Review by
07/19/2019

“Clint (hvac), Brian (plumbing) & Gene (plumbing), were all great.”

Review by
07/19/2019

“I don't remember his name, but I would like to recognize the plumber for his exceptional service. Not only was he good, but gave is info for other things that we may need. We were very pleased!”

Review by
07/19/2019

“I would like to recognize Michael.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

No review comments provided

Review by
07/18/2019

“Service Specialties Inc. did a good job!”

Review by
07/18/2019

“Service Specialties met or exceeded my expectations in regards to the quality of work.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“Excellent workmanship”

Review by
07/17/2019

“Other than the cost, everything else was great.”

Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

“I don't remember his name, but the service guy was a professional man, very communicative and terrific. He didn't rush through the job.”

Review by
10/02/2018

“They met my expectations. They did what I expected and hoped they would do. We had a good conversation about it. They exceeded my expectations.”

Review by
10/02/2018

No review comments provided

Review by
09/29/2018

“Super friendly service and super knowledgeable staff.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“Clint is very professional, knowledgeable and I will continue to ask for him to service our house. I have referred your company to neighbors and friends.”

Review by
09/21/2018

No review comments provided

Review by
09/18/2018

No review comments provided

Review by
09/18/2018

“They did a repair of a shower and a couple of toilets.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They both did a great job in explaining things to me so I understood the job and could do things myself when they weren't there.”

Review by
09/17/2018

“The guy who comes to my house is really nice, he consistently comes over and explains things well. He is also very professional.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Everyone who's come out has been good.”

Review by
09/17/2018

“They just drained my sink.”

Review by
09/17/2018

“I got what I expected.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/16/2018

“Eric, I think is the plumber who came. He is really excellent!”

Review by
09/16/2018

“Highly recommended”

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/11/2018

“Mike is very friendly and engaging.”

Review by
09/11/2018

“Michael is the Plumber that provided our service, He was professional,, customer oriented and efficient in his performance - he did not waste time -he new exactly what to do and did it!”

Review by
09/11/2018

“Joshua was terrific”

Review by
09/11/2018

“Yes, my service tech was excellent”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“One of the best experiences I have ever had”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
10/06/2017

“It was positive because they are always very professional, very polite, careful with your belongings in your house, and they get the work done. I've never had any problems, and we've been using them for over 20 years. They have provided a little bit of everything for us. Recently, we just engaged them for plumbing, and they replaced our water heater. They've done all our heating and air conditioning services. We've had the air conditioning replaced by them, maybe five years ago. And they replaced our furnace, maybe ten years ago. We have an annual contract with them for service on our heating and air conditioning, and now on our plumbing, and we've been very happy with them. I would grade the overall experience with an A+. I regularly recommend them to a friend or a colleague.”

Review by
10/06/2017

“It was positive because the technician was on time, he was polite and he did a great job. They do A/C and plumbing; but on this one, they did plumbing. They have done isolated jobs for me, as well as routine maintenance. I would grade the overall experience with an A+.”

Review by
09/26/2017

“It was positive because everything was completed as requested; timely, they showed up on time. I didn't have any issues with them. They did plumbing work for me—an external faucet. I would grade the overall experience with an A+.”

Review by
09/26/2017

No review comments provided

Review by
09/26/2017

“They did some plumbing work for me. I would grade the overall experience with an A. Cleanliness—they cleaned up, but it could have been better.”

Review by
09/12/2017

“They provided an annual plumbing inspection, no repair work. I get routine maintenance through this company. I use them for HVAC too. They have replaced my air conditioner and my water heater, and then they do annual maintenance. I would grade the overall experience with an A+.”

Review by
09/12/2017

“I've used Service Specialties for a plumbing job, and they are extremely good. They repaired an external hose faucet, and they explained everything that they did and they did it very swiftly. They were just very professional. I would grade the overall experience with an A.”

Review by
09/12/2017

“They replaced a hose. They did a fine job. They were professional. It was positive because they came out to do what we hired them to do and they got it done. They did what they said they were going to do, and they did it in a timely fashion and they did it on time. I would grade the overall experience with an A. No issues.”

Review by
09/12/2017

“I have a maintenance plumbing contract to come out once a year to check all the faucets and all that. The person who came out did a great job. I have used them for other isolated plumbing job, and he did a great job. He had to replace a piece on a toilet. I would grade the overall experience with an A.”

Review by
09/12/2017

“Service Specialties serviced my HVAC and they do plumbing stuff for me, as well, which was routine maintenance. They are always real friendly, and I've worked with them a while so they kind of know the needs that I have. I have a real good relationship with some of the service technicians. I feel like they give me good advice and they don't try to sell me stuff that I don't need. Specifically, the plumbing work, basically, they do inspections, they replaced my trash compactor and the dishwasher; minor repairs when the toilets were backed up. I think they replaced one toilet. They do maintenance on the HVAC and the humidifier. On occasion, they replaced a part or something like that. I would grade the overall experience with an A. Punctuality—once or twice, they were late, but usually, they are pretty good. Expertise—there was one guy that didn't exactly know what he was doing. Everybody else was good.”

Review by
09/12/2017

“Service Specialties has done a number of things for us. They did HVAC and plumbing. We had to replace our furnace, so they came in and gave us a quote on a new gas furnace, and we decided to replace the air conditioning compressor at the time. And they were very good in explaining. They gave us advice and talked to us about our options, explained what was good for us. They came out and replaced the unit, and then they called us to make sure everything was working properly. We have used them for routine maintenance, as well as isolated jobs. I would grade the overall experience with an A. Quality of work—they do great work. Actually, the plumber was out today to do an emergency fix, and he was prompt, he was polite, he's articulate and he knows what he's doing. He offers alternatives. As a woman, he explains things to me in a way that is not condescending, which I always appreciate.”

Review by
09/12/2017

“They were great. They replaced my washer and dryer. They replaced our hot water tank, and I can't remember all of it. They did a bunch of stuff—all of it great. There has been some HVAC. We have used them for routine maintenance and isolated jobs. I would grade the overall experience with an A+. They were great, and they are real responsive, and everybody's nice, even the person who just works in the office and answers the phone.”

Review by
09/12/2017

“They did an outdoor valve that cracked from freezing the previous winter. I did not have any service issues or any problems whatsoever. They just did plumbing for me. I would grade the overall experience with a B.”

Review by
09/12/2017

“They did some plumbing work for me. They did a leak repair. I would grade the overall experience with a B.”

Review by
09/07/2017

“It was positive because the individual that came out was professional, and they did the work right the first time. I didn't require anybody else to come afterwards. They fixed specific things in the bathroom. It was the faucet and then some issue we had with the toilet and underneath our sink. They completed the job in about an hour. It was plumbing work that was needed. I would grade the overall experience with an A.”

Review by
09/07/2017

No review comments provided

Review by
09/02/2017

“They possibly did some plumbing or drainage work. I had no complaints.”

Review by
09/02/2017

“I liked that Service Specialties just did it right. They were on time; they were prompt and they were professional. I’d give the overall experience an A+.”

Review by
09/02/2017

“They do excellent work, and we have no complaints with them. We have been customers since 1995. They have done plumbing, air conditioning and drainage work. Also, they installed a water heater, HVAC twice a year and then got new units from them and had them installed, as well. I would recommend them.”

Review by
09/02/2017

“We have maintenance done with them. They've been used here in this home before us, which is why I called them, and they were fine. They've done maintenance on air conditioning and heating. We did purchase a heat pump from them two years ago, when ours stopped working. I’d give them an A.”

Review by
09/02/2017

“I had a great experience with SSI. I like using that company. I think they were probably inspecting my heating and cooling system. They've done some plumbing work for me. I would grade the overall experience with an A.”

Review by
09/02/2017

“One hundred percent yes. I've been with them for a long time. I'd some issues with one of the new heating and air conditioning units that they put in a few years ago. It took forever, but they kept putting in a new one until they got it right. They are awesome. I just praise them. They are an outstanding company. They stand behind their word. They have also done some plumbing for me. I would grade the overall experience with an A. I've recommended them to someone recently. They do follow through.”

Review by
09/02/2017

“They did the toilets a couple of times. It was negative because I had a drippy toilet. The guy came and told me that all my toilets really needed to be fixed, and I had them all fixed, and then they didn't work again. And then one didn't work at all. And somebody else came, and he made things not better, but worse. I would grade the overall experience with a D. I'm in the process now of seniorizing my apartment, so I'm going to have the same toilets replaced, so that's how I'm going to fix it. But I would never use them again or recommend them. Customer service—they didn't make any effort to fix things in a hurry when I called. It was overall, poor, poor, poor. Expertise—the bottom of the barrel. They didn't fix the problem either time.”

Review by
09/01/2017

“I can't recall. I remember the gentleman came and did an outdoor faucet and everything was fine. I liked that he did the job as needed, and he cleaned up after himself. I would grade the overall experience with an A.”

Review by
09/01/2017

“I liked that they're very efficient, on time, the technicians are knowledgeable and professional and overall, a great experience. I've had a few things with them, not only for HVAC, but for plumbing as well. I would grade the overall experience with an A+ rating.”

Review by
09/01/2017

“They're real good. I liked that they were on time, and they did the work and explained to us exactly what they were doing and why they did the work and everything. They did plumbing work for us. I would grade the overall experience with an A+.”

Review by
09/01/2017

“They did some plumbing work for me. They did the job well, good reviews. He was overconfident. I would grade the overall experience with an A.”

Review by
09/01/2017

“They replaced the toilet. It was fine. I liked that they were very professional. I would grade the overall experience with an A+.”

Review by
09/01/2017

“I liked that it's easy to reach them; they're responsive and if something's not right, they fix it. I have used them for HVAC and for plumbing. I would grade the overall experience with an A.”

Review by
09/01/2017

“We had both a positive and negative experience with them. It took them a total of five or six times coming over to fix the issue. They were kind, because they kept sending somebody out; but at the same time, the initial worker lied as to what the problem was and he lied as to what he had done. And so, he was suggesting to rip our pipes out of the wall, and he was suggesting that we had to redo all our pipes. He claimed that he snaked our drain—we had a clogged drain—and he claimed that he had snaked it up to six feet and that a clog wasn't the issue. He ended up getting into a verbal altercation with my husband. And they sent another service guy out, and with that new service guy, he snaked the drain and came out with a huge clog and it was fixed. We have mixed reviews. I would grade the overall experience with a D. Quality of work—it depends on if you go with the first service guy or the second service guy. The first service guy I would say as a boldface ass because he claimed he did something that he didn't do and suggested a huge replacement of pipes that would have cost us thousands and thousands of dollars. The second gentleman that came out, I would give him a B because he kept coming out until he got it fixed, and it was something very simple. Cleanliness—the first service guy, I would give him a D because he didn't protect anything while he was cutting drywall, and he literally got water all over our laptops and didn't tell us that he got water on our laptops.”

Review by
09/08/2016

“They were fixing a leak, and they've done a bunch of other work. I’d give my overall experience an A+. I always recommend them.  ”

Review by
09/07/2016

“I haven't had any complaints with Service Specialties.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: