Service Specialties Inc.
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 147 customer surveys conducted through GuildQuality.
5
123
4
14
3
2
2
5
1
3
8th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. installs and repairs a full range of plumbing fixtures and equipment, including faucets, toilets, showerheads, water heaters, and water and sewer lines for residential and commercial customers. The company specializes in repairing leaks, clogged drains, garbage disposals, and water heater replacements. Service Specialties also provides service, repair, and installation of heating and cooling equipment.
Warranty
The company offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
Service Specialties was founded in 1979 and has remained a family-owned-and-operated business for the last 41 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 147 customer surveys conducted through GuildQuality.
5
123
4
14
3
2
2
5
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/28/2020

“Great system, great service, thank you!”

Review by
07/23/2020

“I think they worked well with even though it was a huge window, which is annoying. They also did that courtesy call to say they were on the way, so at least I wasn't trapped in the house for five hours; that worked very well. A couple of days ago, there was traffic and they called to tell me. The customer service was great, and the staff was understanding.”

Review by
07/23/2020

“Service Specialties, Inc. is a great company. Quality, professional service.”

Review by
07/22/2020

“I would recognize Michael the plumber and Fred for the air conditioning. They are very good.”

Review by
07/22/2020

No review comments provided

Review by
07/22/2020

“I'd like to recognize the tech, JJ, for his exceptional service.”

Review by
07/21/2020

“Service Specialties Inc. was good at explaining problems or why something needed to be done. When I mentioned my concerns about the price, they gave a suggestion on an alternative or what I could buy from the store to do it myself.”

Review by
07/21/2020

“Overall, the job was what I was hoping for; it met expectations.”

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

“Service Specialties Inc. fixed my plumbing problem. I believe they provided proper maintenance for the actual heating and AC unit but not the immediate problems related to the installation.”

Review by
07/13/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Tom Terrel came for plumbing inspection and did an excellent job.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“all the people from the lady who I spoke to on the phone to the first service technician and the install team”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Tom from SSI has been out to our house several times this spring. Every time he is courteous, efficient and thorough. He explains his work clearly. He offers recommendations and advice. He leaves a clean area when he is finished. In summary, he is an outstanding representative of SSI.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Please train your employees to always wear a mask at client site. It is not optional and not the clients job to educate your staff about the pandemic.”

Review by
07/10/2020

“Evaluation of prior work service by another contractor”

Review by
07/10/2020

“I have used SSI for 20 years and could not be more pleased with the service.”

Review by
07/10/2020

“Bacon & team”

Review by
07/10/2020

“Tom was very helpful explaining everything and the work was great! Thank you”

Review by
07/09/2020

“As expected, excellent service”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“Lauren for communications, and Michael and Larry for their exceptional service and professionalism.”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“The Customer Service department really goes above and beyond to make sure customers are satisfied and I really appreciate that.”

Review by
09/14/2019

“The entire installation has made a positive difference in our home. And given the size of our job, to have it all done in 1.5 days is impressive.”

Review by
09/05/2019

No review comments provided

Review by
09/03/2019

“The service is really good.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Personal service is exceptional.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“Service Specialties was very professional, they came on time, they were pleasant, and had a great quality of work. I have always been satisfied.”

Review by
08/03/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“The technician that diagnosed the problem and completed the job was very professional and courteous. He diagnosed the problem from all aspects.”

Review by
07/23/2019

“The plumber came, determined the problem, ordered parts needed for repair, and returned later to complete repairs. Efficient, on time, capable, and resolved all issues.”

Review by
07/23/2019

“I think they do a good job. They were on time and Jean, in particular, tried to figure out what was going on, but he fixed it.”

Review by
07/23/2019

“The person who came very knowledgeable.”

Review by
07/22/2019

“The service tech is very professional.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/20/2019

“Prompt response and good service!”

Review by
07/20/2019

“I have been an SSI customer for years and have bought multiple systems from them and the sales experience is generally good, but from a service and installation standpoint, we have been observing a decline in attention to detail, internal communication and communication with the customer, and problem solving which will likely cause me to use someone else for my next system.”

Review by
07/19/2019

“Clint (hvac), Brian (plumbing) & Gene (plumbing), were all great.”

Review by
07/19/2019

“I don't remember his name, but I would like to recognize the plumber for his exceptional service. Not only was he good, but gave is info for other things that we may need. We were very pleased!”

Review by
07/19/2019

“I would like to recognize Michael.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

No review comments provided

Review by
07/18/2019

“Service Specialties Inc. did a good job!”

Review by
07/18/2019

“Service Specialties met or exceeded my expectations in regards to the quality of work.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“Excellent workmanship”

Review by
07/17/2019

“Other than the cost, everything else was great.”

Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

“I don't remember his name, but the service guy was a professional man, very communicative and terrific. He didn't rush through the job.”

Review by
10/02/2018

“They met my expectations. They did what I expected and hoped they would do. We had a good conversation about it. They exceeded my expectations.”

Review by
10/02/2018

No review comments provided

Review by
09/29/2018

“Super friendly service and super knowledgeable staff.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“Clint is very professional, knowledgeable and I will continue to ask for him to service our house. I have referred your company to neighbors and friends.”

Review by
09/21/2018

No review comments provided

Review by
09/18/2018

No review comments provided

Review by
09/18/2018

“They did a repair of a shower and a couple of toilets.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They both did a great job in explaining things to me so I understood the job and could do things myself when they weren't there.”

Review by
09/17/2018

“The guy who comes to my house is really nice, he consistently comes over and explains things well. He is also very professional.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Everyone who's come out has been good.”

Review by
09/17/2018

“They just drained my sink.”

Review by
09/17/2018

“I got what I expected.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/16/2018

“Eric, I think is the plumber who came. He is really excellent!”

Review by
09/16/2018

“Highly recommended”

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/11/2018

“Mike is very friendly and engaging.”

Review by
09/11/2018

“Michael is the Plumber that provided our service, He was professional,, customer oriented and efficient in his performance - he did not waste time -he new exactly what to do and did it!”

Review by
09/11/2018

“Joshua was terrific”

Review by
09/11/2018

“Yes, my service tech was excellent”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“One of the best experiences I have ever had”

Review by
09/11/2018

No review comments provided

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