Service Specialties Inc.
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.9 out of 5 stars based on 107 customer surveys conducted through Our Research Partners.
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10th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. installs and repairs a full range of plumbing fixtures and equipment, including faucets, toilets, showerheads, water heaters, and water and sewer lines for residential and commercial customers. The company specializes in repairing leaks, clogged drains, garbage disposals, and water heater replacements. Service Specialties also provides service, repair, and installation of heating and cooling equipment.
Warranty
The company offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
Service Specialties was founded in 1979 and has remained a family-owned-and-operated business for the last 42 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.9 out of 5 stars based on 107 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2021

No review comments provided

Review by
09/12/2021

“Service Specialties have serviced my HVAC unit for many years. They also installed two new units over the years. They have great service and their representatives are very knowledgeable as friendly. I highly recommend Service Specialties.”

Review by
09/12/2021

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Review by
09/11/2021

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09/11/2021

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09/11/2021

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09/11/2021

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09/11/2021

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09/10/2021

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09/10/2021

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09/10/2021

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09/10/2021

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Review by
09/10/2021

“Service Specialty has installed and maintained my HVAC system for years. They are professional and have a competitive price.”

Review by
09/04/2021

“I never worry about the work being done because I have complete confidence in SSI!”

Review by
09/03/2021

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Review by
09/03/2021

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Review by
09/03/2021

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Review by
08/31/2021

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Review by
08/31/2021

“They are fabulous and all of my neighbors apparently know.”

Review by
08/30/2021

“The customer service representative was polite and thorough with his information.”

Review by
08/30/2021

“The installers worked very hard to install the A/C. They answered our questions patiently. After a month, I feel the new AC is getting better and it's really powerful. Service Specialists Inc. has good customer service. The salesperson Chris is amazing. He was the primary reason we chose Service Specialists Inc.”

Review by
08/30/2021

“This is my first time using the comping for plumbing, but I have used them for other services.”

Review by
08/30/2021

“They are very good.”

Review by
08/30/2021

No review comments provided

Review by
08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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Review by
08/30/2021

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Review by
08/24/2021

“everything done as promised..”

Review by
08/23/2021

“Had several non-emergency items that needed to be addressed including replacement of shower cartridge, replacement of clothes washer rubber hot & cold hoses with stainless steel braided hoses and check of toilet tank fill valves. Greg was able to take of these items quickly with no problems.”

Review by
08/23/2021

No review comments provided

Review by
08/23/2021

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Review by
08/23/2021

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Review by
08/22/2021

“Great workmanship”

Review by
08/21/2021

“A complex issue requiring complete replacement of shower valve inside wall behind tile (tile removed prior to the SSI visit); extracted defective shower valve and replaced with new valve. Plumbing work very neatly done.”

Review by
08/21/2021

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Review by
08/21/2021

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08/21/2021

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Review by
08/20/2021

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08/20/2021

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08/20/2021

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Review by
08/20/2021

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Review by
08/04/2020

“SSI has been my go to for the last 4 years. However, a recent plumbing experience has made me rethink this option. I most likely will move on to another company/contractor once my current membership expire. In addition, when I tried to work with SSI management to get my plumbing issue solved to benefit both parties, I was discouraged by management. Basically I was told there wasn't anything further they could do to help me. I have now hired a new plumber to come in and solve my issues. I was very disappointed with the custom service from the get go to work with me and get my house back to normal.”

Review by
07/31/2020

“Service Specialities, Inc. is a great company. Quality, professional service.”

Review by
07/31/2020

“I used SSI to install a gas line at my house. There were issues with the initial install plan but they worked quickly to rectify the situation and get me back on the schedule. I also use them for plumbing and HVAC services so overall I like the work they do.”

Review by
07/28/2020

“Great system, great service, thank you!”

Review by
07/22/2020

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Review by
07/22/2020

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07/22/2020

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Review by
07/21/2020

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07/21/2020

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07/21/2020

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07/21/2020

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07/13/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Tom from SSI has been out to our house several times this spring. Every time he is courteous, efficient and thorough. He explains his work clearly. He offers recommendations and advice. He leaves a clean area when he is finished. In summary, he is an outstanding representative of SSI.”

Review by
07/11/2020

“Please train your employees to always wear a mask at client site. It is not optional and not the clients job to educate your staff about the pandemic.”

Review by
07/10/2020

“I have used SSI for 20 years and could not be more pleased with the service.”

Review by
07/10/2020

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07/10/2020

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Review by
07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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Review by
07/09/2020

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Review by
07/09/2020

“Highly satisfied with SSI services and professionals, so much so that I have a membership for both its HVAC and plumbing services. Communication is excellent; service is timely; and, technicians are knowledgeable, highly skilled, and share insights and advise re self-maintenance tips. Rely on their expertise. Already adding to a replacement reserve savings plan, anticipating that the 13-year-old HVAC unit will likely need to be replaced within 2 to 3 years. Recommend SSI to anyone seeking heating, cooling, and plumbing service or maintenance.”

Review by
09/14/2019

No review comments provided

Review by
09/05/2019

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Review by
09/03/2019

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Review by
09/03/2019

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Review by
09/03/2019

“The service is really good.”

Review by
08/13/2019

“Service Specialties was very professional, they came on time, they were pleasant, and had a great quality of work. I have always been satisfied.”

Review by
08/13/2019

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Review by
08/03/2019

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Review by
07/29/2019

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Review by
07/29/2019

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Review by
07/29/2019

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Review by
07/29/2019

“Professional, responsive, and they get the job done.”

Review by
07/23/2019

“I think they do a good job. They were on time and Jean, in particular, tried to figure out what was going on, but he fixed it.”

Review by
07/23/2019

“The plumber came, determined the problem, ordered parts needed for repair, and returned later to complete repairs. Efficient, on time, capable, and resolved all issues.”

Review by
07/23/2019

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Review by
07/22/2019

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07/22/2019

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07/22/2019

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07/22/2019

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Review by
07/22/2019

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Review by
07/20/2019

“Prompt response and good service!”

Review by
07/20/2019

“I have been an SSI customer for years and have bought multiple systems from them and the sales experience is generally good, but from a service and installation standpoint, we have been observing a decline in attention to detail, internal communication and communication with the customer, and problem solving which will likely cause me to use someone else for my next system.”

Review by
07/19/2019

“One of the only 100% honest service companies around”

Review by
07/19/2019

“We were very pleased with Service Specialties Inc.'s service, punctuality, and professionalism.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

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Review by
07/19/2019

No review comments provided

Review by
07/18/2019

“Service Specialties Inc. did a good job!”

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