Service Specialties Inc.
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 649 Surveys
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Compiled Score: star star star star star
Service Specialties Inc. has received 5 out of 5 stars (A-rating) based on 649 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. installs and repairs a full range of plumbing fixtures and equipment, including dishwashers, faucets, toilets, shower heads, and water and sewer lines for residential customers. The company specializes in repairing leaks, clogged drains, garbage disposals, and water heaters. Service Specialties also provides service, repair, and installation of heating and cooling equipment.
Warranty
Service Specialties Inc. offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
The company was founded in 1979 and has remained a family-owned-and-operated business for the last 39 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Licenses
#2701022299
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“One hundred percent yes. I've been with them for a long time. I'd some issues with one of the new heating and air conditioning units that they put in a few years ago. It took forever, but they kept putting in a new one until they got it right. They are awesome. I just praise them. They are an outstanding company. They stand behind their word. They have also done some plumbing for me. I would grade the overall experience with an A. I've recommended them to someone recently. They do follow through.”

“They do excellent work, and we have no complaints with them. We have been customers since 1995. They have done plumbing, air conditioning and drainage work. Also, they installed a water heater, HVAC twice a year and then got new units from them and had them installed, as well. I would recommend them.”

“I've used Service Specialties for a plumbing job, and they are extremely good. They repaired an external hose faucet, and they explained everything that they did and they did it very swiftly. They were just very professional. I would grade the overall experience with an A.”

“I liked that Service Specialties just did it right. They were on time; they were prompt and they were professional. I'd give the overall experience an A+.”

“It was positive because everything was completed as requested; timely, they showed up on time. I didn't have any issues with them. They did plumbing work for me—an external faucet. I would grade the overall experience with an A+.”

“They replaced the toilet. It was fine. I liked that they were very professional. I would grade the overall experience with an A+.”

“They're real good. I liked that they were on time, and they did the work and explained to us exactly what they were doing and why they did the work and everything. They did plumbing work for us. I would grade the overall experience with an A+.”

“It was positive because the technician was on time, he was polite and he did a great job. They do A/C and plumbing; but on this one, they did plumbing. They have done isolated jobs for me, as well as routine maintenance. I would grade the overall experience with an A+.”

“They provided an annual plumbing inspection, no repair work. I get routine maintenance through this company. I use them for HVAC too. They have replaced my air conditioner and my water heater, and then they do annual maintenance. I would grade the overall experience with an A+.”

“They were great. They replaced my washer and dryer. They replaced our hot water tank, and I can't remember all of it. They did a bunch of stuff—all of it great. There has been some HVAC. We have used them for routine maintenance and isolated jobs. I would grade the overall experience with an A+. They were great, and they are real responsive, and everybody's nice, even the person who just works in the office and answers the phone.”

“It was positive because they are always very professional, very polite, careful with your belongings in your house, and they get the work done. I've never had any problems, and we've been using them for over 20 years. They have provided a little bit of everything for us. Recently, we just engaged them for plumbing, and they replaced our water heater. They've done all our heating and air conditioning services. We've had the air conditioning replaced by them, maybe five years ago. And they replaced our furnace, maybe ten years ago. We have an annual contract with them for service on our heating and air conditioning, and now on our plumbing, and we've been very happy with them. I would grade the overall experience with an A+. I regularly recommend them to a friend or a colleague.”

“I liked that they're very efficient, on time, the technicians are knowledgeable and professional and overall, a great experience. I've had a few things with them, not only for HVAC, but for plumbing as well. I would grade the overall experience with an A+ rating.”

“They possibly did some plumbing or drainage work. I had no complaints.”

“I can't recall. I remember the gentleman came and did an outdoor faucet and everything was fine. I liked that he did the job as needed, and he cleaned up after himself. I would grade the overall experience with an A.”

“I have a maintenance plumbing contract to come out once a year to check all the faucets and all that. The person who came out did a great job. I have used them for other isolated plumbing job, and he did a great job. He had to replace a piece on a toilet. I would grade the overall experience with an A.”

“It was positive because the individual that came out was professional, and they did the work right the first time. I didn't require anybody else to come afterwards. They fixed specific things in the bathroom. It was the faucet and then some issue we had with the toilet and underneath our sink. They completed the job in about an hour. It was plumbing work that was needed. I would grade the overall experience with an A.”

“They did some plumbing work for me. I would grade the overall experience with an A. Cleanliness—they cleaned up, but it could have been better.”

“They did some plumbing work for me. They did the job well, good reviews. He was overconfident. I would grade the overall experience with an A.”

“They replaced a hose. They did a fine job. They were professional. It was positive because they came out to do what we hired them to do and they got it done. They did what they said they were going to do, and they did it in a timely fashion and they did it on time. I would grade the overall experience with an A. No issues.”

“I had a great experience with SSI. I like using that company. I think they were probably inspecting my heating and cooling system. They've done some plumbing work for me. I would grade the overall experience with an A.”

“I liked that it's easy to reach them; they're responsive and if something's not right, they fix it. I have used them for HVAC and for plumbing. I would grade the overall experience with an A.”

“Service Specialties has done a number of things for us. They did HVAC and plumbing. We had to replace our furnace, so they came in and gave us a quote on a new gas furnace, and we decided to replace the air conditioning compressor at the time. And they were very good in explaining. They gave us advice and talked to us about our options, explained what was good for us. They came out and replaced the unit, and then they called us to make sure everything was working properly. We have used them for routine maintenance, as well as isolated jobs. I would grade the overall experience with an A. Quality of work—they do great work. Actually, the plumber was out today to do an emergency fix, and he was prompt, he was polite, he's articulate and he knows what he's doing. He offers alternatives. As a woman, he explains things to me in a way that is not condescending, which I always appreciate.”

“We have maintenance done with them. They've been used here in this home before us, which is why I called them, and they were fine. They've done maintenance on air conditioning and heating. We did purchase a heat pump from them two years ago, when ours stopped working. I'd give them an A.”

“Service Specialties serviced my HVAC and they do plumbing stuff for me, as well, which was routine maintenance. They are always real friendly, and I've worked with them a while so they kind of know the needs that I have. I have a real good relationship with some of the service technicians. I feel like they give me good advice and they don't try to sell me stuff that I don't need. Specifically, the plumbing work, basically, they do inspections, they replaced my trash compactor and the dishwasher; minor repairs when the toilets were backed up. I think they replaced one toilet. They do maintenance on the HVAC and the humidifier. On occasion, they replaced a part or something like that. I would grade the overall experience with an A. Punctuality—once or twice, they were late, but usually, they are pretty good. Expertise—there was one guy that didn't exactly know what he was doing. Everybody else was good.”

“Everything was good. He diagnosed and gave me information on what the problem could be. He did a very good job. I'd give the experience an A+. I've already recommended them.”

“The technicians that come out know what they're doing, and they do it fast. I've gotten a couple of projects done through them, and they were very punctual. This time they replaced my water heater. I'd give Service Specialties an A+.”

“The professionalism and courtesy of the technician stood out. I was having issues with my hot water heater and my garbage disposal. I would give them an A+ for the overall experience, and I would recommend them for sure.”

“We've used them a couple of times, and they know what they're doing. We had a leak in our ceiling, so he replaced our pipe by cutting a piece and welding a new piece in—A.”

“I'll give them an A+.”

“They just communicated very clearly, what they were doing and why, so it was good communication. They did HVAC and some hot water heating work. I'd give them an A.”

“Service Specialties came to check on my air conditioning. In the past, they've done plumbing as well. I'd give the overall experience an A.”

“They showed up when they were supposed to, and they did the work that they said they were going to do. All they did was change an outdoor faucet. I'd give them an A. I had to pay an extra charge to get what I wanted.”

“Overall, I'd give them an A.”

“I'd probably give them an A.”

“They replaced my faucet. I thought I was going to have my faucets replaced altogether and the guy that came out said, 'Nah, you don't need them replaced. I'll tell you what you need done.' He showed me what I needed and he repaired it at a much lower cost than I thought I was going to pay. I would say they get an A. I have no complaints. He did a great job. He was punctual every time. He had to come back a second time because he had to order a part for me, and he was very punctual that time as well. The second time, he got there early and had the front faucets fixed. I already have recommended them.”

“They were reliable, pleasant, and responsive. They replaced all of my pipes.”

“They were on time for the appointment, they were very informative with what needed to be done, and it was very neat, professional, and appropriate work. They did plumbing work in our kitchen. This was the second time that they had been out to fix something for us.”

“The job was timely, professional, and completed to satisfaction. We had a pipe leak. I found out about Service Specialties through my sister. I would give them an A.”

“They got out there quickly, they were very competent, and they didn't try to sell me on anything. I found them in the Best Pick Reports book.”

“I thought they were knowledgeable and explained things well.”

“They have been here several times over the years, and they've done a great job for us. One of the things they did recently was a quick check because I thought one of the units had shut itself down. It wouldn't restart, and they went through and checked it. They found an improvement I could make, which had been done in prior services. I had to fix a leaking water heater. All I can do is give them high marks for the way they've trained their people. They're not only very responsive, but they do quality work, as well. They've done a good job. Right now, they're from an A to an A+.”

“I do work with them on a business level. Everything has been fine. I have a good opinion of them. My company does a significant amount of work with them—they are actually one of our heating and cooling vendors as well as our vendor for plumbing. We do have a good opinion of them. I appreciate their responsiveness, and the office staff is very easy to deal with. In general, I haven't had any difficulties with them. They took care of the heating and cooling at my house, too, and I'd give them an A+.”

“My landlord called. The gentleman was very helpful, and I have his card. He left me a bill. A pipe burst in the condo over me, and I lost heat. Service Specialties was contacted, I think, through my condo's management service. It was absolutely fine, and if I had a problem again, I would call the same company. The gentleman was very polite. He came quite promptly because the winter was difficult, and I had no heat. He verified the pipe was the cause of the problem, and everything has been issue-free since. They earned an A+.”

“The people on the phones were very knowledgeable, polite, and service-oriented. The people who came out were on time. They took their time to do the work and then sat down to tell me what they had found. They were looking around the house to see if there were any plumbing needs. Plumbing is a new thing for them, so they came out to see aspects of the house, make sure everything was OK, and see if anything needed attention. I'm still waiting to hear from them about ordering some parts, but I would give them an A+.”

“Service Specialties is good, and Don was a cool dude. They worked on a bathtub that was leaking through the ceiling. I would use the company again—I've been using them for 20 years. I'd give Don an A+ because he was very conscientious.”

“I've used them forever. We have a service agreement with them. They come out, do their thing, get everything cleaned up and cleared out, and move out. I've just used them for heating and cooling, but in addition to the maintenance, one of the things they did recently was a hot water heater. Some fixes actually had to be done because another company had done some stuff with the flue and whatnot. Service Specialties came out and fixed it. They had different brands and styles, and they allowed me to pick from there. I would describe their workers and staff as courteous and timely, and their work is neat. They're an easy company to schedule with, and if I had the need for any more installations or repairs, Service Specialties is the company I would contact. I'd give them an A.”

“The people they send out are quite knowledgeable, friendly, and personable. They were here today to do service. They have been working with us for three or four years, and I'd say we've been completely satisfied. They're an A.”

“They did the service we wanted them to do. They fixed the humidifier we had—they got it done. I would give Service Specialties an A.”

“Service Specialties did very well. It was plumbing work. I would use the company again, and I would tell a friend or relative that they did good work. They earned an A.”

“They gave timely service and did a good job. They were fixing a leak in the water closet, and the quality of the work was good. I would use the company again. I'd tell someone who asked about them that they're a good, reliable company—an A grade business.”

“It was an annual checkup, and he did a great job. We are very happy. We have been with the company for 27 years, and we are happy.”

“I thought they did very well. They came when they said they would, and they honored the deal that they'd offered us, even though it turned out that that deal had expired. Since they had offered it to us at that price, they honored the price. I felt like they did quality work and explained clearly what needed to be done and why. We had a hot water heater that was 25 years old, so we had that replaced. Then, their heating division also serviced our heat pump. I'd give Service Specialties an A rating.”

“Service Specialties set an appointment, and they were here on time. They gave me a cost estimate, and it was right on. They finished the job in less time than what they'd anticipated. They were friendly, and they provided additional information about the product and the service they provided. This was my first time using the company. They replaced and installed a new water heater. They made suggestions, and we've been satisfied with the product they installed. I would rate them as an A.”

“Service Specialties is always on time, and they're extremely clean, very nice, and very knowledgeable. They explain everything so nicely. Since we switched to them a few years ago, we've been thrilled. Recently, they installed a water heater. The quality of their work is excellent. I always recommend them to everybody and tell them how awesome they are.”

“We speak highly of Service Specialties. We've had quite a bit of work done by them. We felt they were honest, and we liked what they did. We would give them an A+.”

“We've always had positive service with Service Specialties. My wife was here—I wasn't—but when I came home, she said that the gentleman who showed up to do the servicing did a very good job and was very professional. The last thing they did was a water heater—that was back in December. Everything is working fine. It was replaced, and they did a very good job. We've never had any problems with Service Specialties. In fact, we've got them coming on Thursday, I think, for our routine service for our HVAC system. Their customer service is excellent—excellent, no problems, no questions with them. They're very good, and I even like their website. We've used them for more than 15 years. They did service our old HVAC system, so it's been over 15 years. I'd give them an A right now.”

“They replaced the air conditioning, heater, and hot water tank. It wasn't my first time using them. They actually did regular service on my old furnace. When I bought the house, they had the sticker on the unit of who had serviced it and where it had been purchased, so I just stuck with them. I keep using them because I'm happy with the service. I'm with them right now for regular checkups on air conditioning and heating. I've had no issues, so I would say A+. Not only did they do the installation, but they did it faster than I expected, and they also went ahead and redid the ductwork that went to it because they didn't think it was efficient.”

“I've used Service Specialties, and it's been good. The workers are friendly and seem honest, which is hard to come by. Usually, they just do routine checks on my air filter, and they might give me advice on the water heater, which is great. The A/C is still working, so I'm happy. They made great time—within an hour. I'd give them an A+.”

“This was not my first time using Service Specialties. They're very polite, they do a good job, and they let you know up front what they're doing before they do it. They put in a water heater for me. The last time we had it done, they had the parts and everything we needed the next day. I'd rate them an A+.”

“They did plumbing, and I thought they were very professional. They were on time, and they did a good job, so I'm very happy with them. I'm not a plumber, but it seemed like it was good work. The workers were very nice. I sure would use them again, and I'd give their company an A. They were professional, and they're reliable. I have recommended them.”

“They just did regular maintenance. The quality of the work was very good, and the technician was very good. I've had him before, and I like him. Their reliability stands out. I would give them an A+. I've had good success with them. They're reliable, they're knowledgeable, and I've just been very happy.”

“I have a service agreement with Service Specialties. The customer service was good. They just did general maintenance, and the worker was fine. They get an A.”

“I have really liked them. The last person that came out did a really good job. I think that they've been great. I don't have any complaints about them. We have an ongoing relationship. They come for service, and they do a good job. They're an A.”

“They fixed what wasn't working. They were courteous. They were OK—I don't remember anything negative. It was the second time that I've used them. I would give them an A.”

“I used Service Specialties. They handled my appointment well. They'd get an A.”

“I've had a contract with them for a number of years for service. No complaints—everything was just fine. I'd give them an A.”

“I've used Service Specialties for 20 years, and they have been phenomenal for 20 years. The quality of work is definitely consistent. They do my plumbing work, and everybody I've had here is great. I love setting up appointments. I recommend them to everybody in the neighborhood. They do a phenomenal job.”

“I've had a fantastic relationship with Service Specialties. They recently replaced a hot water tank, and they've also replaced my whole HVAC system. The quality of work was great. I was very pleased with them. They get an A+.”

“I love them. They've been our guy for over ten years, and they've been great. The plumbers have been knowledgeable, friendly, clean, and efficient. I'd give them an A+.”

“The quality of Service Specialties' work is very good—A+.”

“We have always been thrilled with the service they provide. Their workers are very thorough, and they’re willing to talk to you and explain what they’re doing. They also follow up to make sure everything is to our satisfaction. They get an A+.”

“I’ve used Service Specialties for eight or nine years, and I’ve been extremely happy with all the work they’ve done. They’re always on time, and the technicians are very competent. I couldn’t ask for better service. I’d give them an A+.”

“My water heater flooded my basement. They quickly diagnosed the problem and replaced the unit. They followed up to make sure that the temperature was correct and that I was getting enough hot water. I was very pleased with that—A+.”

“I know Service Specialties very well. It’s an absolutely outstanding, fantastic company. I would give them an A+.”

“Service Specialties fixed the hot water heater—or replaced the hot water heater that was leaking—and they replaced the leaking wax ring on our toilet. Their technician was professional, and I thought he did a good job; I thought the work he performed was excellent. The communication was good, too. I thought it was done very quickly, because actually they came when it was late in the day—they had added me in at the end. So it was nice that they added me in, and of course they did it very quickly. I would give this company an A+.”

“Service Specialties was fine. We got a new furnace and a new heat pump from them. They came on time, they left on time, and they did their job. The customer service was good, too. I haven't had any problems. So far, so good. I would recommend them.”

“It was good because they did their job, for one, and the guy was nice. They fixed our water heater. The technician was great; he was nice, and he was quick. He knew what he was doing as well—he fixed it. I'll give Service Specialties an A+. I thought they did a great job.”

“Everything they've done for me has held up—A+. They were out last to service my furnace, just the fall cleaning service. They were just doing regular maintenance, and their work was of excellent quality. The technician was Chris, I believe, and he was very good.”

“I'm very happy with them. They've done a whole bunch of stuff—replaced a water heater, replaced furnaces, and done the furnace checkup visits. I've been using them for a number of years, and I'll keep using them. It's been very good customer service. I like that they do follow-up work for me—they call back to see if everything is going OK. I'd give them an A.”

“They repaired a pinhole leak in my copper piping. It was outstanding service. The work's still holding up. I'd say they get the best grade—A+.”

“It was excellent—fantastic. They came in and did estimates for the heating and air conditioning system, and we were happy with the estimate, so we hired them. They did the work, cleaned up—it was just an excellent experience with Service Specialties. The techs were polite and let us know what they were doing. There was never any question as to what they were planning to do and what they needed from us. They answered my questions and had the information. I'd give them an A+.”

“I have a contract with them. They did the annual service, routine maintenance. They arrive on time, and they looked at it, and they replaced the part that was failing. I've had a pretty good experience with their customer service department, too. I would say they're an A+ company.”

“They're the ones that fixed the pressure valve. They were efficient, and they got the problem solved. It went well. I would recommend the company. I'd say they're an A+.”

“Things were good with Service Specialties They just did some furnace work, and they installed a piece on my furnace that just worked out great. I have a service contract with them, so I've used them repeatedly. What makes me keep using them is, I would have to say, the knowledge of the technicians that come out. They tend to be very knowledgeable, and they show up on time, they're prompt, and it's a good company to work with. A+. They're excellent, and they did a great job.”

“I've used Service Specialties for my heating system before, and I've used them for plumbing one time. They were here doing something for that and pointed out something that needed to get done plumbing-wise, so I had to change a few of those faucet thingies—I don't know what it's called. They were just very helpful and very willing to do what I needed them to do. They had the stuff on the truck, so it was convenient to go ahead and use them. They stuck to the quote, too. They deserve an A grade.”

“They do my heating and air conditioning service contract, so they were convenient to use for plumbing as well. They replaced a bathroom faucet and repaired my kitchen faucet. The quality was very good. I haven't had to call them back out for any problems. They gave us a coupon for trying the service and stuff, and I was very pleased. I would definitely use them again for plumbing. I'd say they're an A.”

“Service Specialties had come to fix a toilet leak that had been a problem for a little while. They did the work and did a good job with it, so we're happy. They took care of that, and we had no trouble afterwards. They get my recommendation. I would give them an A.”

“They always do good, quality work, so everything I've had them do has worked out well. They replaced my water heater, they replaced my HVAC at one point, and then I've gotten the annual maintenance from them as well. The technicians are always good. They're an A+.”

“We like them, and we use them all the time—we have a contract with them. They installed our new heater, and they also do plumbing work. They're very professional, and I thought the quality of their work was great. They're on time, and everything's clear and up front. Their customer service was very good, too. There's always a person that answers the phone, and they can usually get someone out relatively quickly. I would definitely recommend them to someone else. I would give them an A+.”

“Service Specialties is great. We've really had a good experience with them. They come out twice a year to do just a checkup, maintenance thing. They do one at the beginning of summer and one at the beginning of winter. They check to make sure the heat pump outside is OK and the air handler inside is OK. They change the filter if we need it—that kind of stuff. Their workers are great. I really like the technician that's assigned to us. He's a really nice guy, super smart. They actually installed our new system a year ago this month, so we also get a discount with our annual maintenance because we bought the system from them. They're also very highly rated for the Trane system that we bought, so all the people at Trane say they're a good company. They're definitely a grade-A service company.”

“They went above and beyond. They did a good job. I got new kitchen countertops, and they came in and did the prework and the postwork. The quality of what they did was excellent. What I liked best was that they were on time, they did everything right, and everything was clean when they left. They took up the old kitchen cabinets, removed them, removed the stove top and the island, removed the old sink, capped off the plumbing, capped off the gas lines, and hauled everything away. Then they came back after the new countertops were in and reinstalled the gas lines and the new sink. They get an A. They did a really nice job.”

“We were very pleased with Service Specialties They provide very good service, and what makes their service so good is the personnel. We've had them out twice; we had them out here for some plumbing where they replaced a wax ring. And prior to that, they came out and did a winter heating inspection. It's just very thorough work, and their repair personnel are professional and courteous. I'd use them again, and I would recommend them. I'd give them an A.”

“Service Specialties—their people are very professional. An A+.”

“The person who came to my house was very professional and did the work I wanted him to do; he cleaned up, too. I definitely am going to stick with them. The technician was very good. I've never had a problem with them, either—scheduling or anything otherwise. I've always had a good experience. I would definitely give them an A+.”

“Everything was good. I just wanted them to do some work done at my home, and I probably chose them since I already had their information. They were pretty good. They're pretty courteous, and they know what they're doing. Also, there was great customer service. I had a good experience with them. I'd say they're an A+.”

“Service Specialties was great. They did an inspection, and then they replaced my blower motor. They fixed my problem, and they were friendly and everything like that. The quality of the job was great—A+.”

“They did a great job. They did very good work replacing my hot water heater. I started using them when I had the water heater done, so it's only been a couple months since I've been with them, but I would use them again. The company was very good, very professional, and the service person was very informative. I liked the products, and I liked how well they installed the heater. I'd give them an A.”

“The plumbers were good, and the quality of their work was good. They put in water hammer arresters for our washing machine. I would say they're an A. They were good.”

“Service Specialties came out when they said they were going to come, and they did what they needed to do. We've had them come out a couple times, but this last time was when we had some plumbing done. They had to replace a pipe in one of our bathrooms, and then they also had to redo a sink faucet in another one. I felt like the quality of the work was good, and they got things clean after they finished up. I would recommend them. I'd say they're an A.”

“Service Specialties was all right; the company was fine. I called them because the water heater wasn't working. When we had the storm, the elements in the water heater burned up. It turned out fine. I guess I'd say they're an A.”