Service Specialties Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 120 customer surveys.
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7th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. installs and repairs a full range of plumbing fixtures and equipment, including dishwashers, faucets, toilets, shower heads, and water and sewer lines for residential customers. The company specializes in repairing leaks, clogged drains, garbage disposals, and water heaters. Service Specialties also provides service, repair, and installation of heating and cooling equipment.
Warranty
Service Specialties Inc. offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
The company was founded in 1979 and has remained a family-owned-and-operated business for the last 40 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 120 customer surveys.
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12
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

“I don't remember his name, but the service guy was a professional man, very communicative and terrific. He didn't rush through the job.”

Review by
10/02/2018

“They met my expectations. They did what I expected and hoped they would do. We had a good conversation about it. They exceeded my expectations.”

Review by
10/02/2018

No review comments provided

Review by
09/29/2018

“Super friendly service and super knowledgeable staff.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“Clint is very professional, knowledgeable and I will continue to ask for him to service our house. I have referred your company to neighbors and friends.”

Review by
09/21/2018

No review comments provided

Review by
09/18/2018

No review comments provided

Review by
09/18/2018

“They did a repair of a shower and a couple of toilets.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They both did a great job in explaining things to me so I understood the job and could do things myself when they weren't there.”

Review by
09/17/2018

“The guy who comes to my house is really nice, he consistently comes over and explains things well. He is also very professional.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Everyone who's come out has been good.”

Review by
09/17/2018

“They just drained my sink.”

Review by
09/17/2018

“I got what I expected.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/16/2018

“Eric, I think is the plumber who came. He is really excellent!”

Review by
09/16/2018

“Highly recommended”

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/11/2018

“Mike is very friendly and engaging.”

Review by
09/11/2018

“Michael is the Plumber that provided our service, He was professional,, customer oriented and efficient in his performance - he did not waste time -he new exactly what to do and did it!”

Review by
09/11/2018

“Joshua was terrific”

Review by
09/11/2018

“Yes, my service tech was excellent”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“One of the best experiences I have ever had”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
10/06/2017

“It was positive because they are always very professional, very polite, careful with your belongings in your house, and they get the work done. I've never had any problems, and we've been using them for over 20 years. They have provided a little bit of everything for us. Recently, we just engaged them for plumbing, and they replaced our water heater. They've done all our heating and air conditioning services. We've had the air conditioning replaced by them, maybe five years ago. And they replaced our furnace, maybe ten years ago. We have an annual contract with them for service on our heating and air conditioning, and now on our plumbing, and we've been very happy with them. I would grade the overall experience with an A+. I regularly recommend them to a friend or a colleague.”

Review by
10/06/2017

“It was positive because the technician was on time, he was polite and he did a great job. They do A/C and plumbing; but on this one, they did plumbing. They have done isolated jobs for me, as well as routine maintenance. I would grade the overall experience with an A+.”

Review by
09/26/2017

“It was positive because everything was completed as requested; timely, they showed up on time. I didn't have any issues with them. They did plumbing work for me—an external faucet. I would grade the overall experience with an A+.”

Review by
09/26/2017

No review comments provided

Review by
09/26/2017

“They did some plumbing work for me. I would grade the overall experience with an A. Cleanliness—they cleaned up, but it could have been better.”

Review by
09/12/2017

“They provided an annual plumbing inspection, no repair work. I get routine maintenance through this company. I use them for HVAC too. They have replaced my air conditioner and my water heater, and then they do annual maintenance. I would grade the overall experience with an A+.”

Review by
09/12/2017

“I've used Service Specialties for a plumbing job, and they are extremely good. They repaired an external hose faucet, and they explained everything that they did and they did it very swiftly. They were just very professional. I would grade the overall experience with an A.”

Review by
09/12/2017

“They replaced a hose. They did a fine job. They were professional. It was positive because they came out to do what we hired them to do and they got it done. They did what they said they were going to do, and they did it in a timely fashion and they did it on time. I would grade the overall experience with an A. No issues.”

Review by
09/12/2017

“I have a maintenance plumbing contract to come out once a year to check all the faucets and all that. The person who came out did a great job. I have used them for other isolated plumbing job, and he did a great job. He had to replace a piece on a toilet. I would grade the overall experience with an A.”

Review by
09/12/2017

“Service Specialties serviced my HVAC and they do plumbing stuff for me, as well, which was routine maintenance. They are always real friendly, and I've worked with them a while so they kind of know the needs that I have. I have a real good relationship with some of the service technicians. I feel like they give me good advice and they don't try to sell me stuff that I don't need. Specifically, the plumbing work, basically, they do inspections, they replaced my trash compactor and the dishwasher; minor repairs when the toilets were backed up. I think they replaced one toilet. They do maintenance on the HVAC and the humidifier. On occasion, they replaced a part or something like that. I would grade the overall experience with an A. Punctuality—once or twice, they were late, but usually, they are pretty good. Expertise—there was one guy that didn't exactly know what he was doing. Everybody else was good.”

Review by
09/12/2017

“Service Specialties has done a number of things for us. They did HVAC and plumbing. We had to replace our furnace, so they came in and gave us a quote on a new gas furnace, and we decided to replace the air conditioning compressor at the time. And they were very good in explaining. They gave us advice and talked to us about our options, explained what was good for us. They came out and replaced the unit, and then they called us to make sure everything was working properly. We have used them for routine maintenance, as well as isolated jobs. I would grade the overall experience with an A. Quality of work—they do great work. Actually, the plumber was out today to do an emergency fix, and he was prompt, he was polite, he's articulate and he knows what he's doing. He offers alternatives. As a woman, he explains things to me in a way that is not condescending, which I always appreciate.”

Review by
09/12/2017

“They were great. They replaced my washer and dryer. They replaced our hot water tank, and I can't remember all of it. They did a bunch of stuff—all of it great. There has been some HVAC. We have used them for routine maintenance and isolated jobs. I would grade the overall experience with an A+. They were great, and they are real responsive, and everybody's nice, even the person who just works in the office and answers the phone.”

Review by
09/12/2017

“They did an outdoor valve that cracked from freezing the previous winter. I did not have any service issues or any problems whatsoever. They just did plumbing for me. I would grade the overall experience with a B.”

Review by
09/12/2017

“They did some plumbing work for me. They did a leak repair. I would grade the overall experience with a B.”

Review by
09/07/2017

“It was positive because the individual that came out was professional, and they did the work right the first time. I didn't require anybody else to come afterwards. They fixed specific things in the bathroom. It was the faucet and then some issue we had with the toilet and underneath our sink. They completed the job in about an hour. It was plumbing work that was needed. I would grade the overall experience with an A.”

Review by
09/07/2017

No review comments provided

Review by
09/02/2017

“They possibly did some plumbing or drainage work. I had no complaints.”

Review by
09/02/2017

“I liked that Service Specialties just did it right. They were on time; they were prompt and they were professional. I’d give the overall experience an A+.”

Review by
09/02/2017

“They do excellent work, and we have no complaints with them. We have been customers since 1995. They have done plumbing, air conditioning and drainage work. Also, they installed a water heater, HVAC twice a year and then got new units from them and had them installed, as well. I would recommend them.”

Review by
09/02/2017

“We have maintenance done with them. They've been used here in this home before us, which is why I called them, and they were fine. They've done maintenance on air conditioning and heating. We did purchase a heat pump from them two years ago, when ours stopped working. I’d give them an A.”

Review by
09/02/2017

“I had a great experience with SSI. I like using that company. I think they were probably inspecting my heating and cooling system. They've done some plumbing work for me. I would grade the overall experience with an A.”

Review by
09/02/2017

“One hundred percent yes. I've been with them for a long time. I'd some issues with one of the new heating and air conditioning units that they put in a few years ago. It took forever, but they kept putting in a new one until they got it right. They are awesome. I just praise them. They are an outstanding company. They stand behind their word. They have also done some plumbing for me. I would grade the overall experience with an A. I've recommended them to someone recently. They do follow through.”

Review by
09/02/2017

“They did the toilets a couple of times. It was negative because I had a drippy toilet. The guy came and told me that all my toilets really needed to be fixed, and I had them all fixed, and then they didn't work again. And then one didn't work at all. And somebody else came, and he made things not better, but worse. I would grade the overall experience with a D. I'm in the process now of seniorizing my apartment, so I'm going to have the same toilets replaced, so that's how I'm going to fix it. But I would never use them again or recommend them. Customer service—they didn't make any effort to fix things in a hurry when I called. It was overall, poor, poor, poor. Expertise—the bottom of the barrel. They didn't fix the problem either time.”

Review by
09/01/2017

“I can't recall. I remember the gentleman came and did an outdoor faucet and everything was fine. I liked that he did the job as needed, and he cleaned up after himself. I would grade the overall experience with an A.”

Review by
09/01/2017

“I liked that they're very efficient, on time, the technicians are knowledgeable and professional and overall, a great experience. I've had a few things with them, not only for HVAC, but for plumbing as well. I would grade the overall experience with an A+ rating.”

Review by
09/01/2017

“They're real good. I liked that they were on time, and they did the work and explained to us exactly what they were doing and why they did the work and everything. They did plumbing work for us. I would grade the overall experience with an A+.”

Review by
09/01/2017

“They did some plumbing work for me. They did the job well, good reviews. He was overconfident. I would grade the overall experience with an A.”

Review by
09/01/2017

“They replaced the toilet. It was fine. I liked that they were very professional. I would grade the overall experience with an A+.”

Review by
09/01/2017

“I liked that it's easy to reach them; they're responsive and if something's not right, they fix it. I have used them for HVAC and for plumbing. I would grade the overall experience with an A.”

Review by
09/01/2017

“We had both a positive and negative experience with them. It took them a total of five or six times coming over to fix the issue. They were kind, because they kept sending somebody out; but at the same time, the initial worker lied as to what the problem was and he lied as to what he had done. And so, he was suggesting to rip our pipes out of the wall, and he was suggesting that we had to redo all our pipes. He claimed that he snaked our drain—we had a clogged drain—and he claimed that he had snaked it up to six feet and that a clog wasn't the issue. He ended up getting into a verbal altercation with my husband. And they sent another service guy out, and with that new service guy, he snaked the drain and came out with a huge clog and it was fixed. We have mixed reviews. I would grade the overall experience with a D. Quality of work—it depends on if you go with the first service guy or the second service guy. The first service guy I would say as a boldface ass because he claimed he did something that he didn't do and suggested a huge replacement of pipes that would have cost us thousands and thousands of dollars. The second gentleman that came out, I would give him a B because he kept coming out until he got it fixed, and it was something very simple. Cleanliness—the first service guy, I would give him a D because he didn't protect anything while he was cutting drywall, and he literally got water all over our laptops and didn't tell us that he got water on our laptops.”

Review by
09/08/2016

“They were fixing a leak, and they've done a bunch of other work. I’d give my overall experience an A+. I always recommend them.  ”

Review by
09/07/2016

“I haven't had any complaints with Service Specialties.”

Review by
09/07/2016

“I had some plumbing work done by them. I’d give the overall experience a middle rating, a B-.”

Review by
09/07/2016

“They really overcharged me. I wasn't happy with them. I think he did an okay job. He just replaced the toilet and replaced the seal of the toilet. I want to say it was $35 to just replace the seal and he was here for twenty minutes. If I would have just researched a little bit, I probably could have done it within an hour. I don't think any other plumber charges that much money to replace a gasket around a toilet. I even called to see if he was going to refund my money, but I never got any refund. He was going to refund partial of the money. He was going to refund a partial of the money when I spoke to him and I never got it. I didn't follow up, so I just won't use them. The toilet hasn't leaked since. I had to call a couple of times, I guess after calling they finally answered my phone calls when I called to complain. He at least addressed the issue or at least understood what I was complaining about. Even he understood that it was expensive for what work was done. I guess they were here on time.”

Review by
09/06/2016

“The original call was for the toilet. I was telling him about a problem with a tub and it's original plumbing and fixtures. I told him that the tub just wasn't draining anymore and we were worried that the pipe had collapsed. He did some poking around and said that I shouldn't have had the duct tape over the drain hole because that piece rusted out our first month in the house. He poked a hole in that, and then he told us about this natural treatment and said we probably had trouble with roots and gunk in the plumbing. We went out, got the product for the treatment, and it worked. I'd give them an A+. I was very satisfied. My husband has already mentioned them to one of the neighbors.”

Review by
09/06/2016

“They replaced my faucet. I thought I was going to have my faucets replaced altogether and the guy that came out said, ‘Nah, you don't need them replaced. I'll tell you what you need done.’ He showed me what I needed and he repaired it at a much lower cost than I thought I was going to pay. I would say they get an A. I have no complaints. He did a great job. He was punctual every time. He had to come back a second time because he had to order a part for me, and he was very punctual that time as well. The second time, he got there early and had the front faucets fixed. I already have recommended them.”

Review by
09/06/2016

“I've had several visits from them, and they always come pretty promptly. They did a complete job and were very good at it. First, they came to clean out my sink disposal system, and then they also fixed the leak. The prices really varied among the different people who came. There were a couple of people, we had a couple of visits, that I would say was odd. One was quite expensive, and the other was not that expensive, or at least more reasonable. I'd give them an A-. Their cleanliness was fine. The correlation of cost really just varied.  ”

Review by
09/06/2016

“They showed up when they were supposed to, and they did the work that they said they were going to do. All they did was change an outdoor faucet. I'd give them an A. I had to pay an extra charge to get what I wanted.”

Review by
09/06/2016

“I think the professionalism and courtesy of the technician stood out. I was having issues with my hot water heater and my garbage disposal. I would give them an A+ for the overall experience. I would recommend them for sure.  ”

Review by
09/06/2016

“I got a couple of things done through them, and both times, they were very punctual. The technicians that came out knew what they were doing, and they did it fast. They replaced my water heater and installed it. I'd give them an A+.  ”

Review by
09/06/2016

“This is not the first time that we've used them. They know what they're doing when they come, they fix the issue, and they give suggestions on what to do. We had a leak in our ceiling, so they replaced our pipe by cutting a corroded piece and welding a new piece in. I would give them an A.  ”

Review by
09/06/2016

“Service Specialties did the work quick. They replaced the main water valve to the house. Overall, I'd give them an A.”

Review by
09/06/2016

“They just communicated very clearly, what they were doing and why, so it was good communication. They did HVAC and some hot water heating work. I'd give them an A.”

Review by
09/06/2016

“I'd gotten an estimate from another company that was two-thirds more, so I was very happy with their price. They did a hot water heater and some piping that went with it. I'd give them an A+.”

Review by
09/06/2016

“They replaced my water faucet at the front of our house. When the first technician was done, the faucet wasn't really secured because there was a brick face on the front of the house. It wasn't secured very well so they actually had to come back a second time to fix it. The fact that it wasn't completed the first time was a little frustrating, and it was also a little more expensive than I initially thought it would be. I'd give them a B.”

Review by
01/06/2016

“They do excellent work no matter what they did. They have done plumbing work for me and they have done HVAC work. I'm very satisfied with them. They're very good technicians. They replaced a sewage drain in a couple of places. They hooked up some appliances for me that involved some plumbing work. They cleaned up excellent. You would have never known they were here. I have recommended them many times. I would say they're an A+.”

Review by
01/06/2016

“They were great. They just seemed to know what they were doing and were very friendly. They did a very good job. One time was a leak with the air conditioning unit or something. I'm a renter so the management company is the one who hired them to come out. I think they came out twice. The work area looked great after they finished. It looked like new so it was fine. I would give them an A.”

Review by
01/06/2016

“I had a lot of stuff done by them. I had the water heater and the air conditioner fixed. I have a service contract. I had an issue with one technician but then they transferred me to another and he was excellent. It's a long story but I bought a new air conditioning unit and he came and it wasn't working. He said that I had to buy a new unit but I just bought this thing for $10,000 or something a couple of years ago. I was so upset. I had discovered that it was installed wrong. In the end, the manager got involved and they apologized and they said there was some error in their end or whatever so they got it all fixed up and gave me a different technician to work with who was much better. They did everything. I had the plumbing contract. I have the air conditioning installed and they come twice a year to check the heating and air conditioning. I had my water pump done by them. That one experience was really bad because I had no A/C during the summer and the technician was kind of a jerk but other than that, they were excellent. I guess they're a B. If it wasn't for that technician, I would give them an A+.”

Review by
01/05/2016

“We love them. I like their follow-up. As far as when you set up an appointment, they call when they're on the way and all. Their work is thorough and complete. If they recommend anything, a lot of times their service techs are using the same products that they recommend. We had a hot water heater put in by them before and the tech was out the last time before the heater and the heater was the same as he had. We have the same programmable thermostat which they recommended. They come out on the plumbing side for the annual inspection. They cleared up a clogged drain once. They put in our current heater and air conditioner unit. We have this semi-annual inspection scheduled through them. They're an A+ with no complaints at all.”

Review by
01/05/2016

“I think ended positive but it was not positive at all getting there. It was a major fight. What I didn't like about them is that I had a service person that I don't want in my house ever again. He wasn't cooperative. His attitude. Asking for changes or asking if he could think outside of the box a little bit, he couldn't. I had to call the manager and some other people in to come in and say 'Look at this. You guys want this in your house?' They agreed that they didn't. It was a really major fight until I actually could get something. I now have some poor workmanship that their company did when they initially installed the units back in '04. I'm trying to get it to look like it's not jerry-rigged. They did the removal and installation of a new hot water heater. I have done business with them now for 10 years. My whole system is with them. I actually have a plumbing contract with them. They've just been really good about things. I would give them at least a B. I did call the company. I did relay that I was pleased with the result.”

Review by
01/05/2016

“We had a horrifying and terrible experience that cost around $30,000 because of their fraud and negligence. Fortunately, it was covered by insurance. We had a pipe in the kitchen sink that was clogged. We asked the plumber to come and clear it. He snaked the drain. In the process of snaking the drain, the pipe ran under our house, and he cracked the pipe. Within a day or so, we had an odor in the house. We asked them to come back to see what the problem was. The second guy that came back basically covered up the damage to the pipe and had lied to us about what the problem was. Therefore, we lost time fixing it. It was basically leaking water under the house, which led to like a toxic mold issue, which spread throughout the entire house. Our entire house had to be decontaminated. We had to clean our entire basement. We had to replace all the insulation under our house. He specifically lied about the damage of the pipe. He basically said there was sewer gas, cut the pipe out, and trapped it. He was trying to charge us two times the cost of the actual repair. It took us days for an investigation. There were forensic engineers and hazmat guys. We were extremely displeased. I believe our insurance company did get recovery for our expended cost. They just made it immensely worse. We probably could have sued them for a lot more than the money that the insurance company got back. We stopped working with them.”

Review by
12/28/2015

“They're responsive. If there's a problem, they deal with it and they're pleasant. They've done plumbing work for sure. I think they did something else too but I don't remember what. I know they did plumbing work. There was a drain problem, there was banging on the pipes, there was a replacement of a sink and kitchen faucet. I don't remember why I chose them over a different company. I would give them an A.”

Review by
12/28/2015

“The work was excellent. It was on my kitchen sink. I don't remember why I chose them over another company. They have always done a good job for me. I thought the gentleman that did the work was excellent. I would give them an A.”

Review by
12/28/2015

“It was good. They unclogged the drain. They were the first ones available. I would give them an A+.”

Review by
07/22/2015

“They fixed a small leak with a pipe under the sink, and then they advised me that I did not need to replace my pipes, which is what a dishwasher repair person was saying that I needed to do. That would have been much more expensive than it needed to be, so they saved me a lot of money. The work was very quick, very easy.”

Review by
07/20/2015

“They were on time for the appointment, they were very informative with what needed to be done, and it was very neat, professional, and appropriate work. They did plumbing work in our kitchen. This was the second time that they had been out to fix something for us.”

Review by
07/20/2015

“The job was timely, professional, and completed to satisfaction. We had a pipe leak. I found out about Service Specialties through my sister. I would give them an A.”

Review by
07/20/2015

“He fixed the problem with the water heater. He did a repair. I found out about them through the previous owner who had them inspect it before I purchased the place. B for good.”

Review by
07/16/2015

“I have used Service Specialties for probably 15 years, and they’ve always been dependable. We needed a new faucet. He fixed it very quickly, and everything was great. They’re excellent.”

Review by
07/16/2015

“It was quick and low priced. They replaced a water heater. I give them an A.”

Review by
07/16/2015

“The technician from Service Specialties was extremely knowledgeable and experienced, so it was a pleasure to have him take over and start working things out for us. I’d attempted to install a hot water heater myself, and he knew what to do.”

Review by
07/16/2015

“They were very schedule accommodating and they came right away. They're very available and they came right away and the price was good too and for what I got the cost value was good. They fixed my water heater. It was a recommendation from a coworker.”

Review by
07/16/2015

“I liked the professionalism of the estimator and the installation crew. I had a furnace and air conditioner installed. Five months later, I had them put in a hot water heater. I knew that I wanted to replace the furnace, too. I called a different company that I had been using for maintenance, but I was not happy, so I found Service Specialties.”

Review by
07/16/2015

“They showed up on time, fixed the problem and they were courteous. They fixed a bathtub faucet. I would say a B.”

Review by
07/14/2015

“They were reliable, pleasant, and responsive. They replaced all of my pipes.”

Review by
07/14/2015

“They guys that came in knew a lot about air conditioning, and they were able to give me a quote that was very competitive. They replaced the A/C, furnace, and water heater. I would give them an A.”

Review by
07/14/2015

“I liked that the guy got it done quickly, and I liked that he was honest with what we needed done. They fixed our air conditioning. When we bought the house, the previous owner had a warranty with them on the hot water heater system, so they service that for me. When they were here, we talked about the air conditioning. When I had issues, I contacted them since I was already familiar with them. I would say that they are an A.”

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