“The people who did the actual work were fine. But I had just one complication after another with the front office. I was not able to get information and not able to get invoices. I had home insurance people come to the house to see if any of the damage would be covered and the office kept saying 'oh we can't talk to the insurance agents.' Whereas the insurance agents said they talk to contractors all the time. And then we got the bill there was a rough estimate and then there's the work that was actually done. So, we paid for the work that was actually done and the rough estimate had been $15,000 more because they wouldn't know until they opened up the walls. So, then we kept getting bills saying oh you owe us all this money. And I attached emails, I sent all the information back to the office to show that no, we've paid everything in full, we don't owe them any money. And we never even got any kind of acknowledgement, not even 'Gee, I'm sorry, it was a mistake.' Nothing. Nothing. We had this water coming up from the floor and we had no clue from where in the house so they had to take down the bathroom wall, put underground cameras in to find out where the pipes had broken or collapsed or whatever, so it was a lot of work. And we were happy with the actual people who came and did the work. They were polite, they explained what they were doing, and they cleaned up. But dealing with the office was a nightmare. The overall experience I would call a D.”

“They came out and did their twice-a-year inspection. They've done everything. I've been using them for over 30 years. They've replaced a water heater. They did come out and check and make sure that nothing was there, gave some recommendations; but I'm going to say C just for the fact that they never cleaned the line so the water drainage could come up and they never did it and that was part of their check and maintenance. In the attic, all that water accumulated and went off to the side of the house which left a big spot on the side of the house. That was pretty poor on the plumbing, A/C guy. I never made a complaint or anything like that because the house was being rented so I just kind of upped and stopped the service. I never had electrical issues. I know for the plumbing, they did an inspection, there was nothing major, but there were some recommendations about some of the toilets that needed to be replaced but other than that, it was good. It was professional.”

“It was a hideous experience. Parrish Services were phenomenally incompetent and they overcharged me terribly. They clearly didn't know what they were doing. I had to guide them through the process myself. It was ridiculous. I felt like I was in some kind of absurd situation. Two clueless people came and I'm telling them what to do and they charged me $800 for that. They needed to diagnose a leak and I already knew where the leak was, I showed them the leak and they just bumbled around, they made a lot of holes in my wall where they shouldn't have been and they tried to use their fists to make holes. And then they charged me $850. It was just a ridiculous amount for those two to fool around, to tell me what I knew from the beginning. I just needed it certified. They didn't ruin my house, they were just incompetent, so C-. They said they would come at some point and they came at some point; There was any particular time involved.”

“The technicians seem like they're very reliable and competent. They don't try to up sell me by telling me to replace a whole bunch of things I don't need to. I find them trustworthy. I have had some electric work done and also some work with plumbing. The plumbing was a pipe that was broken and the electric work was an installation of a light that was high up in the ceiling. I would say A for both of them. They were both good. I would say the customer service was a joy. They were always on time.”

“The service technicians are very pleasant. They're punctual when they say they're going to be here, but the work hasn't always been completed in a timely manner. Sometimes they don't have the appropriate parts. Different technicians have different opinions on what needs to be done. They've done air conditioning, humidifier, de-humidifier. They did a plumbing check once or twice. I would say a B-. Better on the plumbing, less so on the heating and air conditioning.”

“They're very good. If they say from 1-3, they're there. They're very pleasant people. They're just easy to work with. I've had some oil things done. He was so good. He did everything that could possibly be done for me. I just love them. I will always call on them to help me out. They did come in for plumbing, like a routine check but I have a contract with them. I've been using them for at least 7 years. And they fixed my air conditioner. A+ across the board.”

“Parrish, I use them for everything; electric, heating and air conditioning, and plumbing. I've been using them for three years. They deserve an A+. Electrical is A+++++. Heating and air conditioning, I'll give them an A-. Plumbing, that's the problem. I don't like their plumbing. And I'm assuming they have new employees now, I'm hoping. But the electricians are absolutely fabulous; the best ever. I have a contact with them so I get instant service.”

“They're reliable. We do their annual service so we pay them a contract and they come in and provide Spring and Fall maintenance on all of our electrical, our plumbing and heating system. And so, when we set that up, they're reliable, they always call ahead of time and they are on time. And when we have emergency services like we have plumbing issues or we have a heating issue, they're there immediately. They deserve an A.”

“Their team was very friendly, easy to work with, and their response time is quickly. We've used them to put an air condition and heating system replacement and a hot water heater as well. We had them for a little bit—we thought we would need some electrical work and they came in and checked everything out and said everything was fine; so we didn't need to use them for anything else. I would say they deserve an A+.”

“I had a wonderful experience. They came and they fixed my problem. I've hired them to do several things in the last seven, eight months. I had my water pipe break coming into my house. I had a stuck, clogged kitchen that had to be unclogged. I've only used them for plumbing. I thought they deserved an A. I was fine with everything. I would recommend them to somebody else.”

“I had a warranty thing with them every month but I didn't get any inspection or anything so I just cancelled it. The service guy was good, very polite. Other than that, I didn't have any action. He came and serviced the water heater and then he convinced us about this warranty which we did and that was it. I would say they're a B-. They're good at customer service.”

“I like the responsiveness, their follow-up, and their communication. We had a system that failed two years in and it wasn't covered through warranty and apparently, we just didn't know enough to register it or do the things necessary to get it covered so we just kind of fell flat footed as a consumer. They deserve a D.”

“They get it right the first time. It's plumbing and heating/air conditioning; at one point they replaced both of those over time. It's been general maintenance, some repairs, and at one point replaced the furnace and air conditioning. It seems like centuries but let's say 10 years I've been using them. I'd say an A.”

“Knowledgeable guy. Took a look at everything, explained the whole process to me, and took his time. It was good. Went out and helped snake a line that had clogged up. We did some additional plumbing work and we did some HVAC work. The HVAC work would be a year or two ago. I'd give them an A. It was very simple.”

“I like their work generally but this last time I had a few little problems. They did plumbing and heating and cooling. They've replaced systems and they do routine maintenance. I have a maintenance contract; they come in once or twice a year to check everything. No electrical work. I'd probably give them a B.”

“They've always done our work. I like their services, follow-up, and honest feedback. They work on our A/C and humidifier. They did the plumbing too. They deserve an A. They're a very well organized group. They're the service I'll always use. They're amazing.”

“Outstanding. They're just good. I've had no problems with the work I've had. I've had them for about twelve years. They've done heater to hot water heater and air conditioning. They did plumbing also. I'd give them an A; it was good.”

“It's been so long ago. I believe they did a good job. They were on time. They did plumbing repair for me. They get an A. They did good work. They were good. He seemed very knowledgeable. I'd probably recommend them highly.”

“They do a good job for us. They've installed in a household generator and then did some plumbing for us, replaced a sump pump; those are the major things. We'd give them an A. I don't remember them being late.”

“I haven't had a problem lately. I think it's been a couple years. They put a new flush valve in my toilet last year. They're an A. I haven't had any problems since then, so I guess it's alright.”

“The electrical work Parrish did was fairly good but the plumbing is poor. It was fixing a pipe. The maintenance is bad plumbing wise but the electrical is OK. C for plumbing, B for electrical.”

“They did the job well, they got it done, they were pleasant to work with. They had to reconnect my gas. I'd give an A. I've had no problem with it. I have recommended them.”

“They did a very good job. They replaced the gas pipe for my new range. It was very good. I'm very satisfied. A+ across the board. I'd really recommend them.”

“I have an ongoing maintenance program with them for a rental property. They've done just plumbing. I’d give them an A. Punctuality was very nice.”

“I liked the people. A couple of times they turned out to be a little more expensive than other firms. They did plumbing for me. I'd give them a B.”

“I think they took care of the problem. There was a problem with the heat box outside. I think they get an A. Fairly likely to recommend them.”

“Parrish is kind, quick, and efficient. This was a toilet. I'd give them a B+.”

“Parrish did general plumbing. They deserve an A.”

“Expensive but positive. They came out for a plumbing issue. They were able to get it done in a couple hours. They had the - we needed a new faucet so they had some on the truck that we could pick from. I'd say a B because they should've had some less expensive options on the truck.”

“They are fine. I have no complaints. They’re expensive; I just didn't want to do anything anymore. I think they're the best, A+. I would recommend them but I think they're expensive. It's too expensive, that's why I had to stop it. Too much. If I want to do something, I would recommend them, I would call them.”

“They do a bunch of work for me. It was great. They did some HVAC stuff and some plumbing as well. I would say an A. I would recommend them.”

“They were good. I think that they fixed it pretty quick. They were quick. I got it from Best Picks, I would give them an A+. I would recommend them.”

“Their technicians are always experienced and knowledgeable and they communicate well. They've done heating and cooling and plumbing. They're an A+.”

“They showed up when they were supposed to. They did all the work well. It was some plumbing; garbage disposal. It was A+ as I remember. I would recommend them.”

“They did a wonderful job. They did a gas hook up for our gas grill. We used them before in Prince William County which is why we contacted them when we moved to Stafford. They're very prompt, their estimate was right on for what it would cost and we've had no problem with it; it's been wonderful. We've used the gas grill hook up several times over the summer. I'd give them an A+. I would recommend them.”

“They did good work for the plumbing. I do have a bit of an issue though. So, I've been a customer of theirs for quite some time. They’ve come out here and they've done fireplace repairs. They service them once a year, and I called to schedule my winter fireplace checkups and I had an issue. One of my fireplaces wasn't really working and they knew about that but, then they told me they no longer service fireplaces unless I have a heating contract with them. I had set it up and everything and then their manager or somebody from their office called me back and said unless I sign a heating and air conditioning contract with them, they can't do fireplaces anymore even though I had been a previous customer with the fireplace. Right now I have a service contract with their plumbing, but I am under contract with somebody who put in the heating and air conditioning unit for me, so I was not able to get out of that to have Parrish take it over and I just don't like the way they handled that particular issue. So, I may be pulling out in terms of plumbing once my contract goes away because this is not good customer service and I am not new. They had been here before for several years for the fireplace. I'd give them a C. I read Best Pick Reports and that's how I find my help. This is a switch kind of thing because they've had me for several years and I'm a customer and then all of a sudden, they decided they're not going to service it. It's a bad feeling. So I will be looking for a new plumber.”

“They did satisfactory work for me. I thought they were a little on the expensive side, but of course that's my own personal opinion, but the work they did here was satisfactory. They came and installed a couple of plumbing fixtures for me, a hot water heater. The master plumber, he had an assistant with him who was helping him out and he wasn't the best assistant. He kind of installed one of the faucets a little crooked in one of the bathrooms and I had to call back to the guy to address that. That was the only thing on the plumbing side. The electrical side, the guy did really good work. Again, the one thing that probably was —from the customer standpoint— the gentleman who did the electrical work for me, installing some electrics and so forth, was a bit of a salesman, pushing hard, hard line sales on replacing some major electrical box which was a very big expense which, as far as I was concerned, didn't really need to be replaced and when I got a second opinion from someone, they said, 'no you don't need to replace that, there's nothing wrong, you're OK with it.' The gentleman from Parrish tried to say oh it's too old; maybe he's right. Said it was too old, it's over 20 years old and should be replaced, it could be a hazard. But part of that is a sales pitch too to sell an item; it's what, over $2000, $3000 worth in work that I wasn't planning on having done. So, from that stand point, if I were going to rate them, I'd probably give them a B. Overall it would be about a B rating. I'll give them a little bit higher than a C. They were very attentive, the guy was very nice, and both of them were good in coming back to do follow-up work. They're OK. They were very polite and very cordial and very nice. They were very clean guys.”

“I would say the plumbing was positive. The electrical— I had poor electricians work on my job. It's kind of a company problem that happened but it made it a lot more stressful than it would've been otherwise. The first electrician was reasonable but the next guy was like, ‘Really?’ I had to re-explain this job again. I mean, electricians don't want to do work they don't understand, bottom line. It made the job a lot more stressful. The plumbing part of it really kind of went off without a hitch. The plumber ran into a couple of different problems but he just kind of adapted and figured it out. As far as the end of the job, everything went fine other than a little bit of miscommunication because we had to change electricians. Everything else was as I expected it to be. If I'm doing plumbing and electrical together, I would probably go B-.”

“I love Best Pick Reports. They were doing plumbing. They fixed a problem that was in our house connecting our dishwasher that everyone in the neighborhood had, so now ours is fixed. So, I was glad to see that they could find the problem and fix it. Everyone's dishwasher wouldn't go against the wall so they all stuck out a little bit and then when you did, you couldn't open your stove door all the way. So, he came in and reworked the plumbing and showed us what was going on. I'm very happy. They did good work, I have no complaints, and I would recommend them.”

“They're our regular folks. They're awesome. They do a great job every time. They are always on time and they fix stuff. We have an electrical contract with them. We have a HVAC contract with them. And we have a plumbing contract with them. We have all three. A+ for all of them. I would absolutely recommend them.”

“I’ve been with them for years. I like Allen. I like the whole company. They've done everything; they've done plumbing, they've done heating. No electrical. I would give them an A. Most of the time I have no problem with the quality of work and expertise. Customer service is excellent. I have recommended them to my neighbors and they've been there to do work.”

“Their front office could use a little work in terms of communication but their technicians are first rate; I've been using them for years. And I use them for plumbing and heating and they do a great job. I use them every year. I'd give them an A across the board. I would absolutely recommend them.”

“They put in a furnace for us. It's been a year, I can't really remember. Everything went fine. They just proposed different sizes and so forth, so we picked one and they put it in in a day and it was fine. I'd give them an A.”

“We weren't quite happy with the service. The technician was very, very nice but the billing and the scheduling were awful. They were doing plumbing and electrician services. I'd give them a D. The technician was good.”

“It was fine. It was very good. I will say I asked them to hook up my toilet, just like, 'could you just do this for me please? You're here already doing something else in the sink,' and he wanted to charge me $300 for it and so I said no and I got it done for $60 by a friend of mine. So, they can be pretty expensive. I would give it a B.”

“I've used them for electrical and plumbing and generator maintenance, stuff like that. They're pretty proactive about calling to make sure we don't forget anything. Before the summer comes, they make sure your air conditioning is all set to go, not malfunctioning; same thing with the heating system before winter comes. They're pretty on the ball. They installed my whole house electric generator and they do maintenance on that every year. And they do any plumbing or electrical work that needs to be done but very rarely does that need to be done. I'd give them an A+. I would recommend them.”

“We've been a customer of theirs for a while. I think the technicians are in most cases very professional. They did do a plumbing and another little job. I had to call them back today because it seems very effective; their work is usually of quality but that was just that circumstance. I'm just going to even note that I wish their pricing was just a little bit better, a little bit more reasonable. They did other things besides plumbing. We had their annual service, like our furnace and air conditioning service, they did come out and take a look, make sure everything's in order but that's it. I would say a B+.”

“The guy, his name was Josh, came over and did my service. He thought he took care of everything but he really didn't. They were taking care of toilets, water closet work. I've done a lot of my own plumbing and everything. I've been in this house for 30 years. It supposedly was to replace all the interior plumbing in the tank and what happened was that it still is running on occasion —the middle bathroom, not the master bathroom. Either it's the flapper or there's some kind of leak going on which makes the water flow intake come on frequently. I will say every half hour or so. So that's why he didn't notice that but he was supposed to replace the entire tank system and he charged me for that. And he seemed like an eager young man and he actually sent me a card thanking me for allowing him to do my service. But he was egotistical but more like confident of himself, and sure his stuff would work. But he wasn't around long enough to start hearing that. He did a good job, don't get me wrong. He was very personable, very informative, and very knowledgeable but it's still an issue. I'd give them an A-. I'll be calling Parrish if I need more help.”

“Their  staff was very friendly. They were very prompt and knowledgeable. They replaced section of a piping at the ninety-degree elbow that had come loose. It's an A+. The only problem that I had was that I thought for the work that they did, their price was high. That said, I did contact a few other plumbers and their prices were also, they were all in the ballpark, so it could be my own internal bias. The whole job took only about 15 minutes and they charged around 35 dollars for 15 minutes of work. I would recommend them for quality of work, but I would also tell my friends that I thought that they were overpriced.”

“We had a pipe leak that I guess they fixed. We had a leaky pipe in our basement, and the guys got out pretty quickly to fix the leak without any issues. I think the price was reasonable and the guy that did it seemed really professional. I'd give them an A.”

“I  would use them again. They replaced a water cut off for an outside faucet and replaced sections of a copper pipe that was leaking. They were honest about what had to be done, didn't suggest things outside of it, and the price was reasonable. I'd give them an A+.”

“The  last visit was plumbing and they did a dripping shower faucet. They put in a new pop-up for a bathroom sink that was not working. They also snaked out a drain. In the past, they've done other things. They came when they said they would and were very efficient with the work. I'd give them an A+ overall.”

“They  did some plumbing work. We have a service contract for our HVAC, and they've done plumbing work on rental property we have as well. They are always on time, show up, and we haven't had problems after they've done the work. My husband actually spoke with the owner of the company once and they are really friendly and everybody we've ever dealt with there has been awesome. I'd give them an A+ for the overall experience. We already have recommended them.”

“They  came to me one time, very good people. It was very good. They did plumbing work. He was very correct and I'll call them if I need them more. I liked everything. He was on time, very nice, very correct, and polite. Everything was good. I was very impressed.”

“I had him replace the pumps and balls in my toilet. He knew what he was doing. He was efficient, he was friendly, and quick. I would give them the highest grade.”

“They fixed some toilets for me. He was pretty honest. He was quick, clean, and his prices were reasonable. I would give them an A.”

“They  work on our plumbing. They had great customer service, great attitude, and everything worked out. They’re an A+ company.”

“I  use them for our HVAC maintenance and a water detector. They're friendly. They're always prompt and responsive. They're really helpful when they're here. I'd give them an A grade.”

“We've  had nothing but good experience with them, both on the monthly service and during the installation process. We used them for a heat pump installation and service. They're prompt and did what they say they were going to do. They don't try to oversell you and get you to buy a more expensive unit or service. They’re an A+ company.”

“I  have three services with them. I would say I'm very satisfied with the service, but there were confusions in billing, which I'm still not perfectly satisfied with. It was a little difficult to reach the woman who was doing it. She explained it to me, but I didn't fully understand it. My experience with them coming out has been fine, but the backend of the experience is less than fine. I'd give them an A-. I had confusions with the billing, that's all. I'm pretty likely to recommend them.”

“They do plumbing and heating for us. We had them in the beginning through our home warranty. Later, we used them and we really enjoyed their service. It was really good, so we set them up to do maintenance on our heat pump. We have two in our home, so they serviced that after the install and they also do the plumbing. They come in once a year and do a maintenance check on it. I've had two problems with them. I had Linda, the owner's wife, call me when they have a problem; they usually correct it. I had a young technician that came out and left a wire on the outside, but they sent a senior technician to do it right. They fixed it and apologized. I had another issue on their maintenance that was scheduled way ahead of time. They called up last minute and said they're all in a meeting and he's going to be later, so they didn't make it on their time. I can give them a good rating, but I have had some problems with them. I had one more issue too; they went to a new computer system. They said we'd bounced a check on them, which we hadn't. They wouldn’t schedule my service until we cleared this checkup and I said, 'What? We haven't bounced any check.' So they apologized evidently because when it got carried over they had a new computer system for accounts receivable payable that had gotten screwed up. They hadn't reported anything. I think I've had more gross problems, so if anything they did good. Any problems I had with them, I'm completely satisfied. They still are doing our maintenance check for spring, summer, and once a year. I'd give them a B for hiccups this last due to gross.”

“They came over on a weekend to do a clogged drain. In terms of whether or not they took care of the clog in the drain, they did. They arrived on time. It was just a matter of—there was some question about the video recording. I wasn't informed it was an option to have the video recorded, so I had needed it to be recorded. It was difficult to contact them afterward. They were going to come out, and there was some question about whether there was going to be another fee and this and that. The gentleman unclogged the drain. However, the entire circumstance around it—I'm glad the drain was unclogged and everything but I don't think that I would necessarily go with them again. I made some phone calls and they had someone who was able to come out that day. They had a technician who was able to come out that day to help me to unclog the drain because there were others that either didn't work in the area or they did not have a technician who was able to come out that day. I'd probably give them a C.”

“I’ve been contracting with them for a while. They come out. They do the work. They have a steady rate. They haven’t hiked the prices lately. The people they send out are pretty good at what they do. They’re my plumbers. They are always there. They always come out when they say they’re going to come out. I haven’t really had any problems with them. I’ve been contracting plumbing work with them for 5 years or something like that. I chose them over a different company because their sticker was on one of the appliances when we bought this house. It’s on my appliance now so it will be there when we leave this house. I’d give them an A/A-.”

“They did an excellent job. They are honest, prompt and thorough. The power went out for several occasions. I can't tell you specifically what they did but they were here and they were one of the people that was here and they followed up. They were prompt and they’re very courteous. I chose them over a different company because they were recommended by my home warranty company. I would give them all A’s across the border. I would totally recommend them to my friends and to my family in the area.”

“They were clean, neat and polite. They did very good work for me. I’d give them a B+ because I guess they could have done some things better.”

“They did do some work for us. I liked everything about them. They were fine. They repaired a heater for me. I’d give them A+.”

“They replaced a gas line manifold or something like that on a rental property. In the past the customer service has been good. They’re expensive but they’re good. I’d give them an A.”

“It was painless and fast. I believe they did a water heater installation for me. If a friend or neighbor asked about the company I would tell them to use them. I’d give them A+.”

“They showed up on time and did the work. It was a pretty tough situation and I think they took it as far as they could. A sewer pipe burst and needed to be replaced. If a friend or neighbor asked about the company I would say they were solid. I’d give them B+.”

“I liked everything. They were pretty prompt. They knew what they were doing. They educated us what they were doing and why they had to do it. They were very efficient. They unclogged our sewer line. If a friend or neighbor asked about the company I would recommend them for sure. I’d give them an A.”

“The drain works well so we're quite pleased with it. They dug up the whole thing and replaced the pipe out to the street. Evidently the earthquake we had a number of years ago had displaced the old cast iron pipe about two inches and it was blocking up.”

“They were efficient. They provided a lot of information and answered all of my questions. They’ve been out a couple of times for a clogged toilet. If a friend or neighbor asked about the company I would recommend them. I’d give them an A.”

“They did an excellent job. They were responsive. It was a last minute type of situation and they were very responsive. They were quick and very thorough. It was good. It was like guys around the neighborhood. I didn’t feel intimidated. They explained it in a way I could understand and on my level. It was something I could deal with. I had a lot of water damage and pipe damage in my house because during the cold weather the pipe broke. They repaired the pipe. They came out and did the estimate. They actually got up there and they just did a good job. If a friend or neighbor asked about the company I would tell them it’s an excellent company. I’d give them an A.”

“They did some plumbing for me. I think they’re a little pricey but I think the experience was very good. They were very professional and very knowledgeable. They had to replace some antiquated plumbing in our kitchen, under our kitchen sink. The customer service was very good. Everything was excellent it was just that I think they’re a little pricey. If a friend or neighbor asked about the company I would recommend them but with the caveat they are a little pricey, a little expensive. I’d give them A-.”

“They were very responsive. They reacted very quickly. I felt like the actual people that you make the appointment with and then the actually plumbing technicians were just really good people on site. We used them for both liquid and gas plumbing. I found the company through our home warranty company. They sent them out and since we were so pleased we used them for other things. They came to work on the sewer and gas lines. I would recommend them if a friend or neighbor asked about the company. I thought they were great. I’d give them an A-.”

“The technician got to my house very late. It was very obvious he was done for the day—didn't want to be there. The whole thing was like a pain in the neck. He did the minimum amount of work and charged me a fortune. I will never go back. There were two things they did for me. One was a stopped up drain and he told me that would take a major effort where they would have to saw holes in the wall. I ultimately got someone else to do that without putting holes in the wall. The other was my shower was dripping. He disconnected the shower and put in a new little cartridge. The whole thing took eight minutes, and it was $300. For a little plastic part. I had hoped they might be different from normal plumbers but my experience is they are no different. If you know any good plumbers, I would sure like to know them because I keep asking my neighbors if they have a plumber who isn't embarrassing. I picked Parrish out of the Best Pick Reports and because I picked them out of your book I thought these guys would be better than normal so I'm not real happy.”

“Perish Services is a company we used. They do everything from our electrical, our plumbing, to our HVAC and A/C, water heater and all that kind of stuff. We heard about them through our home warranty company. I’ve been using them for 4 years. I’d probably give them an a.”

“They've all been excellent. We will continue to use them and we look forward to their support. I think I've been using them for four years now. They have absolutely been consistent throughout the four years.”

“They did a great job. They were very courteous and they have been great. The people in the office are always very helpful. The guys who come out are always great. I don't know what else to say.”

“They do good work. They stand behind their contract and they're here promptly and that's about all I can say. I think they're competitive price-wise.”

“I would say I like them before they got bought and I think their management style changed significantly and they're less focused on their customers. I think they were great for the first 10 or 12 years. I've been with them for about 15 years. I recently stopped using Parrish. When you had the maintenance program, you didn't get charged like this $300 service fee for them to just come. We moved into a new house and the techs called us and they replaced the system so I went with the company that we replaced the system with but one of the things that we did, we asked for a quote and the guy who came out didn't really give us the time of day on what he needed to get for the system or if we needed to upgrade. He was just in a hurry and they basically lost a sale because if the guys came and had any kind of personality and explained the product clearly, we probably would've gone with them just because we had so many years of experience with them but he blew it and then we went with somebody else so we got a five-year warranty on the machine through them.”

“We've been pleased with the service we've gotten from them for years and years. I would recommend them to anyone who asked. We've had both our heating and air conditioning system and hot water heater replaced by them over the years and I've been pleased with them throughout. It's really just the maintenance. Those things just happened to go out and needed work. Everyone that I've run into has been friendly on all sides. The customer service, technicians, I think even the owner came out one night for a late call. They've always felt like they were going above the board. I've been pleased with them all along. They're a good company and they seem very customer-oriented and they always do a good job for you.”

“I may have looked in a book with preferred people to do various types of jobs. The Fairfax county puts this book out. Parrish was listed and I just gave them a call. I didn't have anyone else in mind. I didn't have any kind of references before that. I talked to them and they seemed to know what they were doing. They got the first one in, they did a great job. We had three different things and we're very happy with all of them. We had a home inspector who came in and she didn't know these things and some of the stuff she came up with was completely off the wall but what can you do under those circumstances and then we had hot water baseboard heat. She didn't understand that kind of stuff but anyways, they did a very good job. We're very pleased with them. I'm just pleased that I didn't have to schedule what they were doing. I asked them a question and the answer they gave me was reasonable. I have an engineering background so a lot of stuff they did, I understood and that made it a lot easier. Circuit breakers and plumbing and air conditioning it would be difficult to explain. They were very straight-forward and did a nice job. I have everything positive. If I had something negative, I would've certainly mentioned that.”

“Their customer service was great. Their technical service was great. I think that they may be a little pricey like when they replaced my water heater. One time, I asked for an estimate for like a new faucet and shower fixtures to be replaced and it came excessively high. The other thing is that the recording that they have is too perky and you'll hear a perky woman's voice on there because when they put you on hold, they don't need to go to that length. These are just opportunities for improvement. Another thing is that a number of people that they have sent to me over the years, they have been good but they are young. There is only one time where they sent a more mature plumber but some of the people they sent are quite young and obviously they're not going to have the kind of experience that an older HVAC technician or plumber would so I just hope that Parrish is not cutting corners at all with the younger people instead of older people. In terms of positive stuff, the responsiveness and the quality of work and everything is great so I cannot complain about any of that at all.”

“Parris Services showed up with a very, very impeccable salesman who was very frank and very thorough and with a technical expert named Louise. The intent was to run a gas line down the transom that runs through the middle of my house, from the gas meter on one side to where the generator was going to be put on the other side and then to do some electrical work associated with that generator and the new sub panel. Then they were also going to put in two fireplaces for gas and they were going to replace the sump pump. They came in and said, under the contract, they could do the work with no problems. He tore out chunks of drywall that were five foot by five foot. He said for the fireplaces that they can run the gas line down the side of the fireplace. He came in and told me, “No, you need to tear out the brick on the side of your fireplace.” He then came in and the next day and said, “No, you need to tear out all of the bricks down the whole face of the fireplace.” He had a guy come in with a jackhammer and then tore out the side of the fireplace. He came in for the fireplace upstairs one day and said, “You need to tear out the fake stone on that in this area.” The next day he said, “No we're going to run it on the other side.” Then they cut out one of the support beams for the wall against the fireplace and then drilled three different holes in the fireplace. By that point I told them to just leave it and that I could do it myself, but I paid them full value.”

“It wasn't all that positive. I had to wait three months for the repair and had to call repeatedly to have somebody get back to me. Also, it's not repaired to my satisfaction even right now, but I haven't had the time to get back to them and have them come again. It was not a very positive experience. They did a gas fireplace. I chose them because they were rated in Best Pick Reports. I'd give them a D overall. I had a mixed reaction to them actually. The guy who came to do the repair work after three months was actually pretty good. In terms of getting anybody out there, they were not responsive at all.”

“The technicians were friendly and they were able to correct my problem, the problem they were there to address. One time they just came to do a maintenance check I think plumbing and the other time I think something was wrong with the toilet. I would probably say B because I don't have a lot of knowledge of other providers in the area.”

“They had prompt service. We have a service contract with them. The technician was very nice. I would recommend them but I think they're expensive.”

“They were on time, and they did the job. They did the fireplace. I chose them because they were the only ones I could get to come out.”

“They were good. The gentleman and did my smoke detectors, and he was very thorough. I had heard of them through word of mouth. I would give them an A—they are pretty good.”

“Parrish Services does quality work, and the service people are very nice. They worked on the water heater. We love using them, so we have used them multiple times.”

“Parrish Services does the job well. We passed all the inspections, and the way they do the work is very clean and neat. When they put in PVC piping, everything is all nicely aligned. They’re good at what they do. I’d give them an A, and I would use them again.”

“I really liked the technician that showed up—he was very thorough with his diagnostics, and overall, it looked good. The only problem was he had to order a part, so we had to wait a couple days for the problem to be fixed. Overall, it was a good experience.”

“Only one was positive. They were very thorough and the plumber—it was a complicated job involving some geothermal heating system, and he really did a great job. He was very neat, and it's very understandable what he did, so the next person coming in is not going to have any trouble. They're one of the few that will do servicing for geothermal which ties into the water tanks, in other words they offer services nobody else does. I would give them a B+. The HVAC was horrible, and it was one of the same guys.”

“They are very informative and friendly, and they answered all of our questions. We have never had any problems.”

“They fixed a pipe, and it went really well. They earned an A..”

“Their most recent work was repairing our humidifier, and they’ve done a plumbing evaluation. Their repair people are really professional, and they’re usually able to troubleshoot the problem in a single visit—that’s what we like about them. We’ve used them since we bought the house 11 years ago, and we’ve been happy with them. They get an A; they’ve been great.”

“They were excellent. I like the fact they have a service contract, and they give priority service even in bad weather. They maintain the system, they're customer service oriented, and they're employee owned. I picked them when we first moved here, and I know their president now—he was our technician that came out here 20 years ago.”

“I've had them under contract for ten years. They do heating, cooling, and plumbing. They do fine; the guys take care of me. I don't have to worry about anything, and if I do have a problem, I can just call them—that's why I have stayed with them. They deserve an A.”

“We’ve had Parrish Services come out for electrical, plumbing, and HVAC work. Overall, they do very well, and I’ve been really impressed with the people who come out. They’re professional, friendly, and helpful.”