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“The plumber was a nice person, did an excellent job, and was very efficient.”
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“They provide great service. They made me feel like they really knew what they were talking about. The price was reasonable.”
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“They promised a time and I had to wait longer. Also, they guy was completely unprofessional.”
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“I left a message that I no longer needed plumber. He came anyway and I had to pay a $49 dispatch fee. What a crock! Ripoff artists that will never get my business and I will let everyone I know not to call My Plumber!”
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“They sent decent people. Tell me what is going on. They did their work.”
“It was a really great experience. They were very efficient and came exactly when I needed them to.”
“I have mixed feelings about this company. My wife signed us up. I am going to see about the service after a year.”
“They were polite, courteous, knowledgeable and did excellent work.”
“The company upsell everything, and they make lots of mistakes”
“Brian, the plumber, was good.”
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“They were very courteous and did a very good job.”
“The plumber was incredibly professional and very knowledgeable about his skill set. I enjoyed working with My Plumber Plus.”
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“They were a no show at my daughter's house and I have sent messages to them with questions about the service they did at my house without any response.....Call me (202) 345-2046 Brad Edwards”
“I had asked for an itemized bill precept. And never got a receipt for my $4,222. bill John”
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“Crazy expensive fee.”
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“My Plumber Plus came and got the job done. The technician who was here was working, and no matter what it was, he worked on it until he got it done. I was pretty satisfied with that.”
“The representative was very professional and knowledgeable. I plan to do business with him in the near future.”
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“They were on time and they what I asked them to do.”
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“My Plumber Plus was timely and polite. They were a little bit too heavy on the sales.”
“Absolutely everything was great about them. It was an emergency, but it was incredibly expensive.”
“The servicer should know the job and stop and use the bathroom before servicing a home. Also, I prefer a more seasoned Plumber on my next request of service.”
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“Plumber was here to check for a leak either inside or outside. He did not find a leak inside - but quoted me $6,000 to change some valves and a water heater. I showed him where the outdoor water meter was. He checked it, but forgot to turn the main water off first. He said he would contact the outdoor plumbing team - but I didn’t hear from them - so I called Plumber plus 2-3 times to schedule an appointment and then to check why they didn’t show up. Almost a week later - still no show. I finally just contacted another plumbing company.”
“The service was prompt. The technician who came out was friendly and came in in a timely manner.”
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“The first attempt was less than desirable. I waited around the whole day and the guy who showed up wasn't right for the job.”
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“They are always on time. They always do a good job.”
“The technician Ian was very, very helpful, very knowledgeable, very friendly, and just an all-around awesome person.”
“The actual technician and the services were good. Compared to what I found online for similar services, the pricing seemed quite high. I was in a bit of a situation and needed that service, so I just made a decision to take the higher price, but it seemed to be about 1 thousand dollars more than what it should have been.”
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“I WAS IMPRESSED WITH RYAN'S SKILL AND GENERAL ATTITUDE. HE IS SO NICE - Also Trajon who came a week later to clean the drains. He was great!!!!!”
“The repair guys are wonderful, the installation crew is not so good.”
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“It has been noted by myself and my wife that your reps are too busy trying to sell, rather than addressing the issue at hand. This is a consistent pattern with us, and with others of our friends who have used your services in the past. Because of this, I am seriously considering finding another such service that isn't so darned busy trying to "make a sale," as opposed to being straightforward with us about what's REALLY needed, as opposed to the "oh, well, you know, your 9 1/2 year old water heater may give out at any time" - and yet, the most recent plumbing rep told us that the average lifespan for such was 7-13 years. I agree that 10 years IS the average - but it didn't mean we HAD to change out the heater the last time he was here. In addition, some of the other work he had performed a year ago was not to our satisfaction, especially when he did NOT install the desired faucets in our master suite bathroom, and, when this was pointed out, you all would've charged us $700+ for the experience - while I could've gone to Home Depot and bought what we wanted for something around $100. And that was BEFORE the charge for the service. I think you can see that we are unhappy with your services.”
“The work itself was fine. Work was good, in fact. However, the communication was not good.”
“Prompt, courteous and polite.”
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“Very professional”
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“Expensive. Loved plumber but not the cost.”
“Ridiculously expensive, takes advantage of desperate situations”
“The plumber wanted to charge me $300+ to unclog a bathroom sink, when the stopper only needed to be pulled up to allow greater opening for draining. Then, when I declined all services on the spot, the plumber tried to make me feel guilty by telling me how far he had traveled to come to my house.”
“Plumber never showed up - I had to call main office to find out why?”
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“We really like the plumber, Thomas Ott. He’s knowledgeable and he’s very personable.”
