M.E. Flow, Inc.
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Compiled Score: star star star star star
M.E. Flow, Inc. has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"We are family owned and operated and committed to carrying on the family tradition of excellence for our customers and employees. We are dedicated to always providing the best in service and satisfaction. The reasons customers used us in 1951 are still true today."

Scott Goulet | President
Company Information
Services Offered
M.E. Flow offers a wide range of plumbing services, including the repair and installation of water heaters, boilers, sump pumps, toilets, sewer lines, water lines, and well pumps. The company also provides leak repair, drain cleaning, hydro-jetting, and preventative maintenance plans for plumbing systems. The company specializes in water treatment and offers a salt-free water conditioning system.
Warranty
M.E. Flow offers a one-year warranty on parts and labor for repairs.
Company History
M.E. Flow was established in 1951 by Millard Edward Flow and remains family owned.
Employee Information
According to the company, M.E. Flow's plumbers receive ongoing technical training and drive fully stocked marked vans. All employees are required to pass a background check and drug test.
Licenses
#2701009873
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They're just incredibly professional. They're always on time, and they work their tails off. They're just as good as I've ever seen. They did heating, air conditioning, and plumbing work. They get an A; It was definitely excellent.”

“They've done quite a bit of work for us. They did a little electrical work, they did a little bit of plumbing with my hot water heater, and they installed a whole new heating and air conditioning unit. I'd give them an A+ overall. They did it expert, and they were easy to work with. They've been great. I've never had any problems with them. I have already recommended them to someone else.”

“Everything they've done for me in the past has been excellent. They've done a lot of everything, including the hot water heater, and they've always done good work. I'm just waiting on them to come out tomorrow to fix an outside spigot that they repaired a year ago which started to leak again. I'm just going to have them cut it out, put a new one, and be done with it. I'd rate them excellent.”

“They did a couple of things for me. They were replacing a toilet. The customer service was great, and I would give them an A.”

“I liked that they have always been proactive in terms of identifying issues that may be emerging and alerting us to it so we have a choice as to whether we should take preventive action or wait for a while. We have been using them for decades, literally 20 or 30 years now. They worked on A/C unit and plumbing. I would grade the overall experience A+. I would highly recommend them.”

“I liked that they came when they said they were going to, and they did the work that we asked them to do. They've done quite a few things. They fixed our water heater, they came to check our air conditioning unit, and they've done maintenance on my father-in-law's heating system. I would grade the overall experience A. I would very likely recommend them.”

“I liked that they come very quickly, and they always do a good job. I've never had any problems with them. They worked on my A/C and heating unit. They have also done private plumbing work for me too, and everything has always been very good. I would grade them A.”

“I liked that they know the—they know their equipment. They are experts. They tuned up my ducts and air conditioners. Not the first time I used them. In the past, they installed the air conditioners and a water softener. They get an A.”

“It was a very positive experience. I liked the availability, and the professional work of the people that have come out. They're very knowledgeable. When they said they were going to be here they were here in a timely fashion. They did the job right the first time. It was a good experience with them. They did HVAC work and then plumbing. I would give them an A.”

“It's been working. They put a new furnace in. This isn't the first time I've used them. They've done plumbing work too. I'd give them an A overall.”

“They did two things—a plumbing inspection, and they did my HVAC inspection for the summer months. There wasn't any trouble. The workers are always friendly and informative. I like that they always smile. I'd grade them A. It's likely that I'd recommend them.”

“They put something in my air conditioner, I think. I liked that they were prompt, and they did what they said they would do. I have no issues with either. They put in my water heater and my air conditioner. I would grade the overall experience A. No complaints about it whatsoever. I would highly recommend M.E. Flow.”

“They were thorough, and they explained everything. They've done a few different things. They've done both heating and air conditioning as well as plumbing—just repairs. I'll give them an A overall.”

“Their response time and their ability made it a positive experience; they were always able to fix what we needed. The last call they added a gas line for us. Everything is working up to our expectations now, and I'd give them an A.”

“They came, they listened to the problem, I told them what the fix was, and they said what I did fixed it, so they didn't even give me a charge for it. It was the hot water. I'd give them an A overall.”

“They did plumbing work for me. I liked that they fixed the problem. The person who came out was very personable, helpful, and I had him come out before, familiar and very nice. They get an A. I would very likely recommend them to friends and colleagues.”

“Very nice folks that come in your home and work. I used them for plumbing. This wasn't the first time. They're an A.”

“They were honest, they did what they said they were going to do, and they came quickly. They did a couple things. They fixed our air conditioner, and they fixed a clog we had in one of our drains. I'd give them an A overall.”

“I liked that they did what they advertised they would, so the product seems acceptable. They did the job I expected them to do, and I was happy. They replaced my water heater. Technically, it's the first time I've used the water company, but they fixed my furnace because it was stuck. When we went down to fix the furnace we eventually discovered the water heater was leaking, so they eventually fixed that too. They get an A-.”

“M.E. Flow first came to our rescue one very cold winter when our blower went out. We maintain an annual HVAC contract with them and have been so pleased that we recently added their plumbing checkup service to our contract. We have been nothing but pleased with their service, from scheduling to notification to workmanship. They bring integrity and reliability as well as great customer service to the community—A+.”

“I've used M.E. Flow for HVAC for years and for plumbing the last couple of years. Their technicians are well-trained, clean, neat, and punctual. They do excellent work.”

“M.E. Flow arrives quickly in an emergency and works around my schedule if necessary. They keep me informed and updated. I would highly recommend their services.”

“All the technicians are friendly and professional.”

“I have used M.E. Flow a few times and have been satisfied each time. They offer a carpenter to handle related repairs, he was prompt and answered my questions. His cabinet repair was impressive even to the plumbers who came after him to install the reverse osmosis unit. The plastic 'cave' he created to keep the drywall dust contained with the basement ceiling repair kept everything clean and protected. Scheduling was easy and immediate, it helps that I work from home.”

“Very little communications before the work and after the work from the sellers. Workers were very good.”

“I had a water heater break on a Saturday so I called M.E. Flow. I received a call back within 15 minutes from the person on call and he had the plumber call me within another 10 minutes. The plumber was at my home within an hour and diagnosed the problem within a matter of minutes. He was very upfront and open with me regarding the cost difference of fixing it on a Saturday versus during the week. The technician who came on Saturday and on Monday (Sean Conrad) was absolutely phenomenal.”

“Our hot water heater broke in the late afternoon on December 26. Perfect timing. We called around to several plumbers and no one would come except for M.E. Flow. M.E. Flow sent someone over within an hour to help us temporarily resolve the issue. Two days later they came and installed a new hot water heater. The service was incredible as was the workmanship.”

“We have been customers for years. If we have had any issues with work or performance they have made it right.”

“He came on time, diagnosed the problem and fixed it! Who could ask for anything more.”

“Always have had prompt reliable service”

“There was a little mix-up in the beginning. I had two projects to be done. One concerned an air conditioning fan coil unit, and the guy was not prepared to work partly because he had been injured and just wasn't able to do it. The other one was a simple plumbing job, and that's a different part of M.E. Flow. So, M.E. Flow had to schedule two separate people. The plumbing guy did an excellent job and was very good. The other person had been injured a day or so before, so even though he showed up to do the work, he wasn't physically in a position to do the work. But even then, he at least looked over the equipment, worked with me to get another appointment rescheduled with someone else, and made sure they were prepared, not only physically, but with the right materials and tools. That person showed up and did an excellent job. I'm a satisfied customer. The plumbing issues both concerned sinks. One problem was dripping faucets. The other was that the little lever you pull up to stop the drain wasn't working properly. It was a matter of changing out some parts so that when you want to stop the drain and fill the sink with water, it would do that. I'd give them an A+. In the end, I was very satisfied.”

“The fellow came and did a repair for me, and he was very friendly and very professional. He had the part on his truck, and he just fixed it right up. He was very responsive on the phone. This was a plumbing repair. I had a leak above the water heater. It was kind of an emergency call. They're an A+.”

“They did work for me this morning. They were fantastic. This was their second time coming out, and I think they're fantastic. I requested the same guy who came out last time, Grant. He just knew what the problem was. He attacked it and solved it, and I was on my way. He also was able to help me with a future problem, which is why I had to call them back. I requested him because he pointed out the problem and said he may have the solution. I thought that was spot-on. They're timely, they're professional, and I can't say enough about them. They came out because I had a leak in the bathroom. I liked the fact that they had been around for a long time. I'd rate them as an A—that's why I called them back. I wouldn't call them back if it wasn't an A-grade experience.”

“I like their response time, and the technician who came was excellent; he did a very good job. He changed the sump pump. It was excellent, they responded quickly, and they sent a competent technician. I would give them an A.”

“They had a quick response time and quick service. They explained everything thoroughly, they wrote everything up, and they're good guys. They fixed the water heater. I chose them because they do work for my place of work and my boss recommended them. They get an A+ from me.”

“They did a great job. They were just quick and courteous, and it was well done. They rebuilt two toilets. I would recommend them. They're A+.”

“They had everything on the truck that we needed, and what they didn't have, they had the guy deliver. They did a pretty big job for us, and I thought they did a good job. They replaced a water heater. My wife got a referral from somebody else. I would recommend them and give them an A.”

“I just liked how quickly they got it done and also the availability of the parts; I didn't have to wait for the parts. They replaced my water heater. I chose them because I had heard good things about them as far as the technician, and they are very knowledgeable. I'd give them an A grade.”

“The gentleman who came to my home was very professional, and he didn't try to sell me things I didn't need. What I thought was the problem wasn't the problem, and he said, 'No, that is not the issue. This is where your issue is.' He was very forthright with what the issue was versus recommending more things than I actually needed. I had them come out because I had a plumbing issue with my sump pump. I ended up not having them do the work, but I would rate them as an A.”

“They were efficient and very professional, and the experience was good. They fixed a plumbing problem in the kitchen. My building here has a contract with them for maintenance throughout the building, and I was told by the office that they were good. I would recommend them; in fact, I did today. I would say that they're an A.”

“The guy spent a long time, fixed everything that needed to be fixed, and did a great job. They did plumbing work for me. He fixed a clogged drain, and he fixed a frozen pipe I had. They were recommended by a friend. I would absolutely recommend them. I would give the company an A.”

“They did the job that I asked them to do, and as far as I can tell, they did a good job. They did plumbing. The job was just unplugging a drain. It was kind of a stubborn clog, but they got it out fine, so that was great. I found them in the Fairfax Best Pick Reports book. I guess I'd give them an A.”

“They came out the same day. They did plumbing for me. I needed an under-sink-mounted ejector pump revented. I chose them because they responded the fastest. I had a lot of references from people. They're an A-grade company.”

“The guy was very friendly, and he did a good job. He arrived right on time, and I have no complaints. He fixed a bathtub faucet. I would give the company an A grade.”

“They were able to squeeze me in pretty quickly, even for a nonemergency situation. We had problems getting our main water valves shut off, but they were really good at rescheduling. It was very convenient for us. The work that they did was very satisfactory for my husband. They replaced something on the outside of our home; our home is over 50 years old. We had some valves on the inside of our main water—the shutoff valve and the ones that actually go to our spigots outside. One was actually leaking, and they went ahead and updated those. They actually put in a new valve. I chose them because of my next-door neighbor.”

“They were prompt. I had plumbing issues. He recommended replacement because what I had was real old. I didn't have the money for replacement, so I'm just renewing it for now. I'd give them an A.”

“M.E. Flow is the best. They are very knowledgeable. Our main sewer pipe broke, so they replaced it. We were very, very satisfied with their work. We will never go to another plumbing company, and we'd highly recommend them to anyone. They're really, really nice, too. They're outstanding, so I would give them the highest grade—A++. They are experts in what they do; they know exactly what they're doing, and they come prepared.”

“M.E. Flow's workmanship and the time they took to do the work were fantastic. They did a drain system at our property, and everything came out perfect. They get an A rating.”

“We request the same technician every time, and he does an awesome job. We noticed a water leak in the garage. It turned out to be from the master bathroom, and he fixed that for us. I would absolutely recommend them, and I'd give them an A.”

“They did the job that needed to be done. Our water pump failed, and I think they are the ones that put in a new one. I would probably use them again, because the work they did was excellent. They completed it.”

“They installed a new water heater, but they've done other things here, too. They're in this complex all the time—a lot of people here use them. I got a new water heater in September, and they've probably done some sink and tub repairs for me, too. I'd say they're an A, and I would recommend them.”

“Everything has been fine. They installed a new water heater, and it's still running. I was happy with them, so I guess I would give them an A grade. Everything was fine.”

“Everything went well. They did a couple things for me—I had some plumbing work done. I've used them for a long time—M.E. Flow is an A.”

“They replaced all the plastic pipes when I was away on vacation. They told me they didn't need me around, so I went. Everything works fine, and everything looks good. I have no complaints. I think they were good. They've been doing work for me for years, and I have no complaints about them.”

“They were prompt. Back in the early 50s, they had skywritten their name in the sky. Their customer service was very good. They helped me take care of it, so they get an A from me.”

“They were courteous and prompt, and they did a good job. I chose them because of their reputation, and they had done work for us before. I'd rate them as an A.”

“They were easy to talk to—they don't talk down to you. If you ask them a question, you get a straight answer. I've been pleased with them. We've used them since 1986, I believe, so we've been long-time customers. We like them. I guess I'm going to have to give them an A.”

“M.E. Flow has done some work for me, and they're a very good company. They come when you call them, they know what they're doing, and they do it well and neatly. They deserve an A.”

“M.E. Flow put in a new system. They were very good, and everything's working fine. They were very nice. They checked up on it. I called them because they're in the neighborhood, and my son and daughter-in-law had used them. I'd give them an A rating.”

“It's been going great, but I think we're ready to have them come back out—it's been a while. I'll just call their office and set it up. They did a good job, so I'd give them an A.”

“Everything has been great. We got a whole new system, and it works great. We'd used them before. I guess I would rate them as an A.”

“Everything went OK. I had no problem with them—they were very good to me. All the junk they did for me was very good. I would give them an A, because they were very good to me.”

“M.E. Flow did some work for me, and it's been fine. I would rate them as an A.”

“I've relied on them for 20 years, and they consistently take care of all my needs. I have an annual contract with them on all my systems. They've earned an A.”

“They were very responsive. They came back, and I think the recent work they did was very good. I would give them an A-.”

“Their estimate was complete, from a time and a dollar perspective, and it was the quality we expected. They've been our heating and cooling company for a long time, so when we needed plumbing work, we decided to talk to them first. We didn't know any other plumbers, but we knew what they did for our heating and cooling. It worked out well. I would give them an A.”

“They have a good scheduling system. They were even able to come out on a Sunday to deal with a problem. We've used them fairly regularly for plumbing issues. I would recommend them for a wide variety of things. We had a leaking pipe. We've also used them to replace some valves in a couple of bathrooms, and they replaced a hot water heater for us. I think their customer service is quite good, but I've never had any issues that I've had to call them back out for, so I would definitely say they're an A.”

“I liked everything about M.E. Flow. I've used them for 20 years. I They have replaced, repaired, and maintained my plumbing for me. Their customer service is really good. I would recommend them, and I'd give them an A+—the top. They're very good.”

“The quality of M.E. Flow's work is really high. They've done some plumbing work for us and replaced the hot water heater. The customer service has been very high. I'd give them an A.”

“M.E. Flow installed the water heater. They were very knowledgeable, and they explained everything that needed to be done very clearly. I'd say they deserve an A because they did a good job.”

“M.E. Flow did a very good job. They were very informative, and they had a great guy who oversaw everything. Anytime we had a question or concern, we talked to him. I'd give them an A grade.”

“I use M.E. Flow all the time—they're excellent. They do my plumbing and air conditioning. Give them an A+.”

“They did a fine job—most recently, it was plumbing. The quality of work was fine, and I would recommend them. A+.”

“The technician seemed pretty knowledgeable of the problem and how to fix it, and he did fix it. We had them out twice—once for heating and air conditioning, and then they recently were out for some plumbing work. The plumbing work is fine. They cleaned up well after their services, and I think I would use them again if I had an occasion to need them. The previous owner used them, and we had the paperwork from them that showed that M.E. Flow had serviced the house before, so we have a contract now. I'd rate them an A+.”

“We use M.E. Flow exclusively. They're very good. They replaced my air conditioner, furnace, and water heater. They do our plumbing, and they also do our annual maintenance for the air conditioner and the furnace. They're always an A+.”

“I was pleased with the work M.E. Flow did for me—my overall satisfaction was good. They've done various things at my home—air conditioning work, plumbing work, duct work. Their customer service was good—they're always very responsive. A+. They were good. I haven't had any issues.”

“M.E. Flow did some work for me earlier this year. I think they did a very simple plumbing issue here—it wasn't elaborate work. The technicians were fine—they were knowledgeable. Everything is holding up pretty good, and the customer service was good. I think I contacted my home insurance, and they selected M.E. Flow. I would probably use this company again. They did excellent work—A+.”

“We were pleased with them. They came by to check out the water heater and the air conditioning. We had a lightning strike nearby that caused some electrical damage to our house, so they came by and checked it out. The quality of the work was good, and I would recommend them. I'd say A+.”

“I had a very positive experience with M.E. Flow, and I think they're very reputable and trustworthy. This most recent time, they repaired an outside faucet that was leaking. The quality of the work was very good. I would use them again. He was very, very polite and very efficient. I would grade them an A+.”

“M.E. Flow was really good. They actually did more work for the tenant than I had called them for—she really liked them because they would talk on the phone with her. I believe they did a plumbing repair, and then they snaked something, too. So, it was a positive experience—it was good. I don't have any complaints—it was taken care of. I would rate them an A+.”

“They were always nice to me and did what I asked them to do. They did some plumbing and put a new furnace in, and I always was pleased with them. I'd give them an A+, no complaints.”

“M.E. Flow repaired a hot water heater, and they did what they were supposed to do when they were supposed to do it. The quality of work is fine—I haven't had any issues. I will probably continue to use them. I'd give them an A+ on this last call.”

“I thought M.E. Flow was very good. They've come out a couple times. The last time they came out, they replaced two thermostats and the hot water heater. My hot water heater has two thermostats, and it's almost impossible to tell which one was bad, so they went ahead and replaced both of them. Everything's fine. After they opened it up to see what was wrong, they gave me a quote, and I told them to go ahead and proceed. The cleanup was OK. It went well. They were an A+. I would call them again if I have any issues. They did a very good job.”

“The work that they did worked out just fine. I had an air conditioner and a water heater put in. Both of these jobs went just fine—real nice. They were both repairs. I would give M.E. Flow a grade of A+.”

“I had a positive experience with M.E. Flow. They did a repair on my plumbing, and I would call them again if I had a problem. They responded to me in a timely fashion—in fact, sooner than I thought. I wasn't displeased—as long as everything goes all right, I have no reason to dislike them. I think maybe my son told me I should call M.E. Flow. I'm sure they cleaned up after they were done, and I would give them an A+.”

“They did maintenance on a toilet, and I was satisfied with the job that they did. That's the first time I ever called them, and they did that job for me in a timely manner. I would say A+.”

“I thought they were outstanding and very professional, and I actually did call them for some service a few months ago just for a little item. I would highly recommend them. My experience has been definitely positive. They were outstanding—very professional, very courteous. Like I said, I would recommend them to anybody, and actually, I have recommended them. Perfect—A+.”

“I love M.E. Flow. They've done work in our condo, and they did work in our house when we lived in a big house. They were great. I feel very positive about them. My son needed work, and I referred my son to them. Their work is of high quality. The last time I used them was a couple of weeks ago. I live in a condo, and they have a contract with the condominium association, so they were in a couple of weeks ago. The time frame they finished in was good—they're very efficient. I would use them again. It was an A+.”

“I've used M.E. Flow several times. They were always very responsive—same day turnaround service. They remedied the situation, and they repaired any problems. They were responsive and accurate. They are respectful of my home, and I will continue to use them in the future. I'd give M.E. Flow an A+ grade.”

“I had no problem with M.E. Flow. They seemed to do the job I required them to do in a timely manner. I keep using them because of my past experience with them. Their service was OK, and the technicians seemed knowledgeable. I would use M.E. Flow's service again. They get an A.”

“We were very happy with M.E. Flow. They did regular, routine maintenance. The technicians were great—they just seemed very technically competent. The customer service, when I called in, was good. They finished the work in a reasonable amount of time, and I would definitely give them an A+. We will continue to use them.”

“M.E. Flow arrived promptly. They installed an HVAC system and a water heater that used a common vent. It required some customizing, so I was very impressed with the service they offered. They also did more plumbing work for us. I'd give them an A+.”

“M.E. Flow fixed a water leak for me. I was completely satisfied with their services, and I would absolutely use them again. The plumber was very professional and polite, and the cleanup was perfect. I'd give them an A+.”

“We’ve been with them for years, and we’ve always had good service from them. They’ve always been here when they said they were going to be, and we’ve never had to call them back because of a problem. Give them an A+.”

“We used M.E. Flow for plumbing. It turned out very good. They unclogged our toilets and fixed a leak in the basement. Very professional and very reliable.”

“I’ve used them since 2005, when I needed a new water heater. I’ve stuck with them because the quality of their work is wonderful—and it’s right the first time. I’d give them an A.”

“We had a water problem outside, but we thought it was coming from within the house. We called M.E. Flow first to see what was going on. He was excellent because he spotted the problem right away—it was coming from our humidifier. He was great. He knew what he was looking for, he knew what he was talking about, and he spotted the problem right away.”

“We've used M.E. Flow. They're pretty good. They were accurate in their estimate, and they followed up. M. E. Flow does plumbing and electrical work.”

“M.E. Flow found that what we thought was a substantial gas leak was actually a very easy fix. They were very professional, very efficient, and they resolved the problem 100 percent successfully. They did a great job—A+.”

“We have probably used M.E. Flow for five years. Any work that they've done for me has held up over time. We call them when we need them. I would call on them again.”