M.E. Flow, Inc.
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

M.E. Flow, Inc. has received 4.6 out of 5 stars based on 173 customer surveys.
5
137
4
19
3
6
2
7
1
4
9th year as a Best Pick Call
"We are family owned and operated and committed to carrying on the family tradition of excellence for our customers and employees. We are dedicated to always providing the best in service and satisfaction. The reasons customers used us in 1951 are still true today."

Scott Goulet | President
Company Information
Services Offered
M.E. Flow offers a wide range of plumbing services, including the repair and installation of water heaters, boilers, sump pumps, toilets, sewer lines, water lines, and well pumps. The company also provides leak repair, drain cleaning, hydro-jetting, and preventative maintenance plans for plumbing systems. The company specializes in water treatment and offers a salt-free water conditioning system.
Warranty
M.E. Flow offers a one-year warranty on parts and labor for repairs.
Company History
M.E. Flow was established in 1951 by Millard Edward Flow and remains family owned.
Employee Information
According to the company, M.E. Flow's plumbers receive ongoing technical training and drive fully stocked marked vans. All employees are required to pass a background check and drug test.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
12 Cardinal Park Drive
Leesburg, VA 20175
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2701009873

Compiled Score:

M.E. Flow, Inc. has received 4.6 out of 5 stars based on 173 customer surveys.
5
137
4
19
3
6
2
7
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/11/2018

“Yes, they were all good but the one I thought was exceptional was the man that worked hard to stop the water from coming into our house after it had been raining a few days.”

Review by
09/06/2018

“Had two visits recently, so not certain which one this is for—both were superb service!”

Review by
09/05/2018

“They were thorough and made suggests for us to fix the problem. They found all the problems.”

Review by
09/05/2018

“They go out of their way to answer all our questions and explain everything really well. They are very nice guys.”

Review by
09/05/2018

“They do everything for me. I am not sure which visit this is about, but my answers would be the same for all of them.”

Review by
09/05/2018

“The technician met my expectations.”

Review by
09/05/2018

“There was zero communication on pricing. The two people that showed up were both professional and nice, but he said that it was going to be $300 to just cut into my ceiling without doing any of the work. That could've been avoided if they had communicated about the price.”

Review by
09/04/2018

“The serviceman was excellent.”

Review by
09/04/2018

“They met my expectations of it being professional.”

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
08/30/2018

“They exceeded our expectations with heating and air conditioning.”

Review by
08/30/2018

“I've used them in the past for A/C work and I used them again to see what other services they offer.”

Review by
08/30/2018

“I liked that they were willing to work with my intermittent issues and when they found the problem on a Friday evening and they were able to come back out to fix it Monday morning.”

Review by
08/30/2018

“M. E. Flow provided exceptional service.”

Review by
08/30/2018

“The technicians did a very nice job installing two valves and two faucets.”

Review by
08/29/2018

No review comments provided

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“Our service technician, David Daniels, always provides us with excellent service.”

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“The guy who came to go. The leak was very nice and professional. Also the men that worked the new waterline very polite and professional”

Review by
08/19/2018

“every one has been very good”

Review by
08/17/2018

No review comments provided

Review by
08/15/2018

“I would like to recognize all the people that were sent over. They were great. The last man that came was excellent.”

Review by
08/15/2018

“The company overall is really great.”

Review by
08/15/2018

“I was most satisfied with the quality of the workmanship.”

Review by
08/15/2018

“Their plumbing services is not too good. They had to redo things several times. With some of the big systems, they seem to have to come back more frequently.”

Review by
08/15/2018

“It took them over 12 days, and that is too long to wait for a simple standard part of a toilet to be replaced.”

Review by
08/14/2018

“One project we didn't do, but the project they did was good.”

Review by
08/14/2018

“The customer service agent was outstanding and the guy who came out to do the service was very good as well.”

Review by
08/14/2018

“We ended with a good spigot !”

Review by
08/14/2018

No review comments provided

Review by
08/14/2018

No review comments provided

Review by
08/07/2018

“Chris Payne is a great technician for you guys. He is professional and the work was done perfectly.”

Review by
08/04/2018

No review comments provided

Review by
08/04/2018

“Dale did a good job of fixing toilets”

Review by
08/03/2018

No review comments provided

Review by
08/03/2018

“we liked Travis”

Review by
08/03/2018

No review comments provided

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

“19 year old Hot water heater burst - main water shut off valve did not function”

Review by
10/23/2017

“They're just incredibly professional. They're always on time, and they work their tails off. They're just as good as I've ever seen. They did heating, air conditioning, and plumbing work. They get an A; It was definitely excellent.”

Review by
10/23/2017

“Everything they've done for me in the past has been excellent. They've done a lot of everything, including the hot water heater, and they've always done good work. I'm just waiting on them to come out tomorrow to fix an outside spigot that they repaired a year ago which started to leak again. I'm just going to have them cut it out, put a new one, and be done with it. I'd rate them excellent.”

Review by
10/23/2017

“It was a very positive experience. I liked the availability, and the professional work of the people that have come out. They're very knowledgeable. When they said they were going to be here they were here in a timely fashion. They did the job right the first time. It was a good experience with them. They did HVAC work and then plumbing. I would give them an A.”

Review by
10/23/2017

“It's not totally positive, but it's somewhat positive. I don't think the plumbing inspection was very thorough. When they were doing the A/C check he told me I needed a new unit. I said I couldn't possibly afford one, and I said the Freon's just going to have to last until the winter. He said, 'OK but I hate for you to spend all this money on Freon just for it to go away.' I said, 'I can't possibly afford it.' Other than that they were OK. They're probably a B.”

Review by
08/24/2017

“They did two things—a plumbing inspection, and they did my HVAC inspection for the summer months. There wasn't any trouble. The workers are always friendly and informative. I like that they always smile. I'd grade them A. It's likely that I'd recommend them.”

Review by
08/24/2017

“They did plumbing work for me. I liked that they fixed the problem. The person who came out was very personable, helpful, and I had him come out before, familiar and very nice. They get an A. I would very likely recommend them to friends and colleagues.”

Review by
08/24/2017

“I honestly didn't have a very good experience with them. I have a contract with them, and they've done plumbing work for me and HVAC. I have a double contract with them. I always had a very good experience with them, and I've had them for over five years. Most recently, this past spring, we had a heat spell down here, and I called them and had a contract. They were supposed to come in, according to the contract, within 24 hours, and they did not come in that time frame. I had somebody sitting here all day, and they never showed up. Then the next day they came back after multiple calls to these people, and it was 96 degrees in this house. I also had a very expensive air conditioning system put in with them the prior year, and that's under a separate contract. Finally, when somebody came about three days looking at it, he's very nice. They are always very nice. Any technician that comes out here has been excellent. I've never had a problem with the actual guys. Their phone service is terrible. It's like you are bothering them, and they told me somebody would definitely be out that day. It's day two—nobody showed up. Finally, day three somebody showed up, looked at everything, and said he thought it was our electric box, so he went downstairs, switched the thing and the air conditioner, and went home. They didn't seem to want to be bothered with me. I was very disappointed. I canceled my contract with them. It's unfortunate because I liked them. If I have a problem, I'll probably call them. They charged me $75 for that. I got charged because I had them come out on an emergency basis, and they didn't show up until three days later. I would grade the overall experience C. I would still probably recommend them.”

Review by
08/09/2017

“I liked that they did what they advertised they would, so the product seems acceptable. They did the job I expected them to do, and I was happy. They replaced my water heater. Technically, it's the first time I’ve used the water company, but they fixed my furnace because it was stuck. When we went down to fix the furnace we eventually discovered the water heater was leaking, so they eventually fixed that too. They get an A-.”

Review by
08/09/2017

“I liked that they came when they said they were going to, and they did the work that we asked them to do. They've done quite a few things. They fixed our water heater, they came to check our air conditioning unit, and they've done maintenance on my father-in-law's heating system. I would grade the overall experience A. I would very likely recommend them.”

Review by
08/09/2017

“I used M.E. Flow for a plumber. I haven't had them for quite a while now because I haven't needed them, but I like them. They've done plumbing work and replaced some kind of a thing in the basement and a garbage disposal. I even had that insurance thing that you get every year, and I just recently put out money for that. I think it was $200 or some odd dollars. I can't remember exactly. I'd give them an A overall.”

Review by
08/09/2017

“They put something in my air conditioner, I think. I liked that they were prompt, and they did what they said they would do. I have no issues with either. They put in my water heater and my air conditioner. I would grade the overall experience A. No complaints about it whatsoever. I would highly recommend M.E. Flow.”

Review by
08/09/2017

“I liked that they know the—they know their equipment. They are experts. They tuned up my ducts and air conditioners. Not the first time I used them. In the past, they installed the air conditioners and a water softener. They get an A.”

Review by
08/09/2017

“They were honest, they did what they said they were going to do, and they came quickly. They did a couple things. They fixed our air conditioner, and they fixed a clog we had in one of our drains. I'd give them an A overall.”

Review by
08/09/2017

“They were thorough, and they explained everything. They've done a few different things. They've done both heating and air conditioning as well as plumbing—just repairs. I'll give them an A overall.”

Review by
08/09/2017

“It's been working. They put a new furnace in. This isn't the first time I've used them. They've done plumbing work too. I'd give them an A overall.”

Review by
08/09/2017

“Very nice folks that come in your home and work. I used them for plumbing. This wasn't the first time. They’re an A.”

Review by
07/27/2017

“They came, they listened to the problem, I told them what the fix was, and they said what I did fixed it, so they didn't even give me a charge for it. It was the hot water. I'd give them an A overall.”

Review by
07/27/2017

“They were just prompt and the guy, you know, did a decent job. It was just plumbing. I'd give them a B.”

Review by
06/26/2017

“I liked that they come very quickly, and they always do a good job. I've never had any problems with them. They worked on my A/C and heating unit. They have also done private plumbing work for me too, and everything has always been very good. I would grade them A.”

Review by
06/26/2017

“I liked that they have always been proactive in terms of identifying issues that may be emerging and alerting us to it so we have a choice as to whether we should take preventive action or wait for a while. We have been using them for decades, literally 20 or 30 years now. They worked on A/C unit and plumbing. I would grade the overall experience A+. I would highly recommend them.”

Review by
06/26/2017

“They've done quite a bit of work for us. They did a little electrical work, they did a little bit of plumbing with my hot water heater, and they installed a whole new heating and air conditioning unit. I'd give them an A+ overall. They did it expert, and they were easy to work with. They've been great. I've never had any problems with them. I have already recommended them to someone else.”

Review by
06/26/2017

“I liked that they came on time, and they were efficient. They were just fulfilling the—we paid for an air conditioning and plumbing contract—the one-time free consult for the air conditioning and plumbing. They get an A. I would very likely recommend them. They are good, but they are kind of pricey. Their prices could be cheaper.”

Review by
05/25/2016

No review comments provided

Review by
05/23/2016

No review comments provided

Review by
05/22/2016

No review comments provided

Review by
05/22/2016

“I've been with M.E. Flow for more than 5 years now and have never been disappointed. They are prompt, professional and do things right the first time. ”

Review by
05/19/2016

No review comments provided

Review by
05/18/2016

No review comments provided

Review by
05/18/2016

“Second time we've used them and we were very happy, once again. They are professional, polite, prompt and reasonably priced. ”

Review by
05/17/2016

No review comments provided

Review by
05/17/2016

“Placed a service call because of low water pressure and suspected it was due to a clogged sediment filter assembly. The filter assembly was removed and piping reconnected by the plumber but there is still not enough pressure to showers and sinks.”

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

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Review by
05/16/2016

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Review by
05/16/2016

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Review by
05/16/2016

“He came on time, diagnosed the problem and fixed it! Who could ask for anything more.”

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

“Have used for years. Satisfied. I have a contract with them, which helps to make sure I get service when needed.”

Review by
05/16/2016

“M.E. Flow failed to provide the permit on completion of the work require for installing a gas water heater. The technician said that the required paperwork would be completed and delivered to the Fairfax County inspectors. Nothing happened. I would not ever recommend them.”

Review by
05/15/2016

“M.E. Flow first came to our rescue one very cold winter when our blower went out. It was a weekend and we had called several service providers and were not getting favorable results. M.E. Flow came out, despite the snow and blistering cold, solved our problem and have been reliable Air Conditioning and Heating service providers since. We maintain an annual contract with them and have been so pleased that we recently added their plumbing ‘checkup’ service to our contract when it was offered. Again, we have been nothing but pleased with their service, from scheduling to notification to workmanship. They bring integrity and reliability as well as great customer service to the community.  ”

Review by
05/15/2016

No review comments provided

Review by
05/15/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

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Review by
05/14/2016

“I have used M.E. Flow for HVAC services since about 1977 except for a few years when living overseas. They have been unfailingly expert and reliable in providing A/C/Heating repairs and replacements, and if it were only that, they would receive A+ across the board. Their plumbing work has been less consistent, with one particular plumber being clumsy, inexpert in his work, and unwilling to even undertake anything he sees as difficult. When I told the company of this recently, they sent a different plumber to do over the work at no charge, and he did great. So I think overall, they are a really good company, they just need to replace that plumber. ”

Review by
05/13/2016

“I had a house humidifier installed by another heating and ac company that was not working well. I called ME Flow to fix my humidifier. Due to the humidifier excessive leaking I spent over $2 to repair electric components that were damaged in the ac/heater unit before the humidifier was repaired. The fix for the humidifier was to remove and level the humidifier so the water flowing into the top of the unit drained correctly.”

Review by
05/13/2016

“I had a water heater break on a Saturday so I called M.E. Flow. I received a call back within 15 minutes from the person on call and he had the plumber call me within another 1 minutes. The plumber was at my home within an hour and diagnosed the problem within a matter of minutes. He was very upfront and open with me regarding the cost difference of fixing it on a Saturday versus during the week. The technician who came on Saturday and on Monday (Sean Conrad) was absolutely phenomenal.”

Review by
05/13/2016

“Our hot water heater broke in the late afternoon on December 26. Perfect timing. We called around to several plumbers and no one would come except for M.E. Flow. M.E. Flow sent someone over within an hour to help us temporarily resolve the issue. Two days later they came and installed a new hot water heater. The service was incredible as was the workmanship. ”

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

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Review by
05/13/2016

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Review by
05/13/2016

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Review by
05/13/2016

No review comments provided

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