Hours of Operation
Business Address
12 Cardinal Park Drive
Leesburg, VA 20175
Company Details
Services Offered
- Plumbing Repair, Installation, and Replacement
- Water Filtration and Treatment Systems
- Pipe Repair and Replacement
- Preventive Plumbing Maintenance
- Backflow Prevention and Testing
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 1-year warranty on service work
- 10-year parts-inclusive warranty on new HVAC systems
Additional Information
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- NATE-certified Technicians
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"We're thankful to our customers for letting us serve them over the years. We believe they stay with us and refer their friends to us because of the foundation the business was built on by previous generations. M.E. Flow has many long-term customers who tell us they use us because they like that it's a family business: one of honor and integrity."
— Scott Goulet, GM
License
2701009873
Ratings & Reviews
Compiled Score:
M.E. Flow, Inc. has received 4.7 out of 5 stars based on 576 customer reviews. Learn about Our Research Process.
Hawthorn Condominium
a month ago
Extremely disappointing experience. We had an appointment scheduled for a specific date. No one called, no one showed, and no explanation was provided. I then contacted the company myself to reschedule. A second appointment was set for the following week, and the exact same thing happened again — no call, no technician, and no communication. Trying to get an update was just as frustrating. While attempting to find out whether anyone was actually coming, I spent nearly 20 minutes on hold with no meaningful update. Missing one appointment without notice is bad enough. Missing two separate appointments, both without any communication, reflects a serious lack of organization, follow-through, and respect for the customer’s time. For a company that presents itself as a professional service provider, I expected significantly better. Based on my experience, the communication and reliability were nowhere near the standard I would expect from a company of this caliber. Very unprofessional and extremely disappointing.
Marquita Adams
4 months ago
Somehow my comments didn't post. I've been with M.E. Flow(Airplus) for about 10 years and have never experienced the incompetence to this level before. Technicians would lie on their report and state they have visited but did not. Yesterday, one came by and told me he was at the other garage. I told him he was at the wrong garage and go to the correct one. The line went quiet so I went in the heat to meet him. I texted him the instructions and called several times. All of a sudden I get a text asking how was the service. I once again had to call and the rep said the technician tried to tell me he could not go in the garage. This technician blatantly lied because I couldn't get him to pick up his phone. He could have easily parked on street or answered my text. As I type, a very competent technician is finally fixing my hvac during the hottest days of the year. It's safe the say that M.E Flow has lost my business. Before I get a lukewarm apology from the owner, they need to hold the employees accountable.
Herb Eggert
4 months ago
I've been a customer for over 10 years, but I can no longer recommend. My last 5 service appointments have all had issues. Twice they cancelled on me the day of and have not arrived within the 4 hour window they provide. Today I had an 8-12 window, tech just showed up at 3:55. No respect for customers' time. Their techs are always nice, and the service is fine, but not worth the scheduling hassles. I regret paying the S250 annual service agreement and will surely explore other options for next year.
Aimee Cheung
4 months ago
Updated review from July 6: Still no return call from any manager. This company is all smoke and mirrors when you have a customer service issue. What a joke and poor excuse for a company. Updated review from June 24: As instructed in the information below, I contacted ME Flow to request to speak with a manager based on my review. I called on June 22 and was informed that the Lorton office manager, John, would return my call later that same day. However, I did not receive a response. I followed up with another call on June 24 in an attempt to reach John again, but I have yet to hear back from either John or Alex. This lack of follow-up and responsiveness reflects very poor customer service. At a minimum, I would expect acknowledgment of my concerns and a commitment to return calls or address the situation. June 12: We have been loyal ME Flow customers for years, consistently signing annual agreements. Unfortunately, our recent experience has been extremely frustrating and has seriously impacted our confidence in your company. On June 9, I called to schedule a plumbing appointment to address moldy caulking around a sink. I specifically requested a morning appointment for June 11 and was confirmed for a window between 8:00 AM and 12:00 PM. I also confirmed this appointment via text. On June 11 at 11:45 AM—after waiting nearly the entire scheduled window—I called to check on the status of the plumber. At that time, I was told the arrival window had been changed to 2:30–4:30 PM, which had never been communicated to me. At 4:15 PM, I called again and was told I was the plumber’s “next and last appointment,” which was concerning given my original request for a morning time. Shortly after, I received a voicemail from a manager, Earl Colter, asking me to call him back. When I returned his call using the number provided, someone answered but said nothing and disconnected. Moments later, I received a text stating that my appointment had been moved to June 12, without any prior discussion. This was incredibly frustrating, especially as I had already taken a full day off work and had been waiting for hours. When I called back and requested to speak with Earl, I was told he was unavailable. I spoke with another manager and explained the situation again. The only solution initially offered was a late evening appointment (7:00–9:00 PM) that same day, which, after everything that had already occurred, was unacceptable. Eventually, Earl called me back. I requested reasonable compensation for the significant inconvenience and wasted time—specifically suggesting a $200 discount or coverage of the recaulking cost. I was told the maximum adjustment would be 20%. Given the circumstances, this felt completely inadequate and dismissive of the disruption caused. This experience—marked by poor communication, repeated scheduling failures, and lackluster customer service—has been deeply disappointing. It has eroded our trust in ME Flow to the point where we no longer feel confident continuing to do business with your company. At this stage, we would rather seek service elsewhere, even at a higher cost, in exchange for reliability and professionalism. Given the severity of this situation, I am requesting a prompt and meaningful response addressing both accountability and appropriate resolution.
Steve Buky
3 months ago
Less then a month ago it took them over a week to get a new fan unit outside during the hottest month of the year(4th of July week.) They were supposed to deliver a portable ac unit one morning at 8am. They never came that day. They never showed until 8pm the following evening with a unit they had purchased from Home Depot right before they came over the the house 12 hours after promised. They didn't know how to set the unit up. The drain house was hooked up to nothing and just let the water flow onto the wood flooring. Then they had the nerve to say, "Please don't damage the portable unit's box, so we can return it." Today, less than a month later I have no ac again. After getting a new unit outside and a new furnace from this same company on the inside, we called them again... 7:30 am on 8/3 we called. They said someone would be out here between 8am and 12pm. It is now almost 10:15 pm and still nobody! Me my wife and my 2 dogs had to stay in this hot house all day waiting for someone foolishly. Should've learned from last time. This company is terrible! You would think that someone who has paid over 15k in the last year to this company would get something called "customer service." Again this company is absolutely terrible!!! They don't care about people, they care about shear volume.
Service Area
M.E. Flow, Inc. serves 43 cities in the Northern Virginia area.
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Cities Served
M.E. Flow, Inc. FAQ
Services
Hours of Operation
Business Address
12 Cardinal Park Drive
Leesburg, VA 20175
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