M.E. Flow, Inc.
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

M.E. Flow, Inc. has received 4.7 out of 5 stars based on 250 customer surveys.
5
202
4
30
3
10
2
8
1
0
8th year as a Best Pick Call
"We are family owned and operated and committed to carrying on the family tradition of excellence for our customers and employees. We are dedicated to always providing the best in service and satisfaction. The reasons customers used us in 1951 are still true today."

Scott Goulet | President
Company Information
Services Offered
M.E. Flow offers a wide range of plumbing services, including the repair and installation of water heaters, boilers, sump pumps, toilets, sewer lines, water lines, and well pumps. The company also provides leak repair, drain cleaning, hydro-jetting, and preventative maintenance plans for plumbing systems. The company specializes in water treatment and offers a salt-free water conditioning system.
Warranty
M.E. Flow offers a one-year warranty on parts and labor for repairs.
Company History
M.E. Flow was established in 1951 by Millard Edward Flow and remains family owned.
Employee Information
According to the company, M.E. Flow's plumbers receive ongoing technical training and drive fully stocked marked vans. All employees are required to pass a background check and drug test.
Licenses
#2701009873
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

M.E. Flow, Inc. has received 4.7 out of 5 stars based on 250 customer surveys.
5
202
4
30
3
10
2
8
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2017

“It's not totally positive, but it's somewhat positive. I don't think the plumbing inspection was very thorough. When they were doing the A/C check he told me I needed a new unit. I said I couldn't possibly afford one, and I said the Freon's just going to have to last until the winter. He said, 'OK but I hate for you to spend all this money on Freon just for it to go away.' I said, 'I can't possibly afford it.' Other than that they were OK. They're probably a B.”

Review by
10/23/2017

“Everything they've done for me in the past has been excellent. They've done a lot of everything, including the hot water heater, and they've always done good work. I'm just waiting on them to come out tomorrow to fix an outside spigot that they repaired a year ago which started to leak again. I'm just going to have them cut it out, put a new one, and be done with it. I'd rate them excellent.”

Review by
10/23/2017

“It was a very positive experience. I liked the availability, and the professional work of the people that have come out. They're very knowledgeable. When they said they were going to be here they were here in a timely fashion. They did the job right the first time. It was a good experience with them. They did HVAC work and then plumbing. I would give them an A.”

Review by
10/23/2017

“They're just incredibly professional. They're always on time, and they work their tails off. They're just as good as I've ever seen. They did heating, air conditioning, and plumbing work. They get an A; It was definitely excellent.”

Review by
08/24/2017

“They did two things—a plumbing inspection, and they did my HVAC inspection for the summer months. There wasn't any trouble. The workers are always friendly and informative. I like that they always smile. I'd grade them A. It's likely that I'd recommend them.”

Review by
08/24/2017

“They did plumbing work for me. I liked that they fixed the problem. The person who came out was very personable, helpful, and I had him come out before, familiar and very nice. They get an A. I would very likely recommend them to friends and colleagues.”

Review by
08/24/2017

“I honestly didn't have a very good experience with them. I have a contract with them, and they've done plumbing work for me and HVAC. I have a double contract with them. I always had a very good experience with them, and I've had them for over five years. Most recently, this past spring, we had a heat spell down here, and I called them and had a contract. They were supposed to come in, according to the contract, within 24 hours, and they did not come in that time frame. I had somebody sitting here all day, and they never showed up. Then the next day they came back after multiple calls to these people, and it was 96 degrees in this house. I also had a very expensive air conditioning system put in with them the prior year, and that's under a separate contract. Finally, when somebody came about three days looking at it, he's very nice. They are always very nice. Any technician that comes out here has been excellent. I've never had a problem with the actual guys. Their phone service is terrible. It's like you are bothering them, and they told me somebody would definitely be out that day. It's day two—nobody showed up. Finally, day three somebody showed up, looked at everything, and said he thought it was our electric box, so he went downstairs, switched the thing and the air conditioner, and went home. They didn't seem to want to be bothered with me. I was very disappointed. I canceled my contract with them. It's unfortunate because I liked them. If I have a problem, I'll probably call them. They charged me $75 for that. I got charged because I had them come out on an emergency basis, and they didn't show up until three days later. I would grade the overall experience C. I would still probably recommend them.”

Review by
08/09/2017

“I liked that they did what they advertised they would, so the product seems acceptable. They did the job I expected them to do, and I was happy. They replaced my water heater. Technically, it's the first time I’ve used the water company, but they fixed my furnace because it was stuck. When we went down to fix the furnace we eventually discovered the water heater was leaking, so they eventually fixed that too. They get an A-.”

Review by
08/09/2017

“I liked that they came when they said they were going to, and they did the work that we asked them to do. They've done quite a few things. They fixed our water heater, they came to check our air conditioning unit, and they've done maintenance on my father-in-law's heating system. I would grade the overall experience A. I would very likely recommend them.”

Review by
08/09/2017

“I used M.E. Flow for a plumber. I haven't had them for quite a while now because I haven't needed them, but I like them. They've done plumbing work and replaced some kind of a thing in the basement and a garbage disposal. I even had that insurance thing that you get every year, and I just recently put out money for that. I think it was $200 or some odd dollars. I can't remember exactly. I'd give them an A overall.”

Review by
08/09/2017

“They put something in my air conditioner, I think. I liked that they were prompt, and they did what they said they would do. I have no issues with either. They put in my water heater and my air conditioner. I would grade the overall experience A. No complaints about it whatsoever. I would highly recommend M.E. Flow.”

Review by
08/09/2017

“I liked that they know the—they know their equipment. They are experts. They tuned up my ducts and air conditioners. Not the first time I used them. In the past, they installed the air conditioners and a water softener. They get an A.”

Review by
08/09/2017

“They were honest, they did what they said they were going to do, and they came quickly. They did a couple things. They fixed our air conditioner, and they fixed a clog we had in one of our drains. I'd give them an A overall.”

Review by
08/09/2017

“They were thorough, and they explained everything. They've done a few different things. They've done both heating and air conditioning as well as plumbing—just repairs. I'll give them an A overall.”

Review by
08/09/2017

“It's been working. They put a new furnace in. This isn't the first time I've used them. They've done plumbing work too. I'd give them an A overall.”

Review by
08/09/2017

“Very nice folks that come in your home and work. I used them for plumbing. This wasn't the first time. They’re an A.”

Review by
07/27/2017

“They came, they listened to the problem, I told them what the fix was, and they said what I did fixed it, so they didn't even give me a charge for it. It was the hot water. I'd give them an A overall.”

Review by
07/27/2017

“They were just prompt and the guy, you know, did a decent job. It was just plumbing. I'd give them a B.”

Review by
06/26/2017

“I liked that they come very quickly, and they always do a good job. I've never had any problems with them. They worked on my A/C and heating unit. They have also done private plumbing work for me too, and everything has always been very good. I would grade them A.”

Review by
06/26/2017

“I liked that they have always been proactive in terms of identifying issues that may be emerging and alerting us to it so we have a choice as to whether we should take preventive action or wait for a while. We have been using them for decades, literally 20 or 30 years now. They worked on A/C unit and plumbing. I would grade the overall experience A+. I would highly recommend them.”

Review by
06/26/2017

“They've done quite a bit of work for us. They did a little electrical work, they did a little bit of plumbing with my hot water heater, and they installed a whole new heating and air conditioning unit. I'd give them an A+ overall. They did it expert, and they were easy to work with. They've been great. I've never had any problems with them. I have already recommended them to someone else.”

Review by
06/26/2017

“I liked that they came on time, and they were efficient. They were just fulfilling the—we paid for an air conditioning and plumbing contract—the one-time free consult for the air conditioning and plumbing. They get an A. I would very likely recommend them. They are good, but they are kind of pricey. Their prices could be cheaper.”

Review by
05/25/2016

No review comments provided

Review by
05/23/2016

No review comments provided

Review by
05/22/2016

No review comments provided

Review by
05/22/2016

“I've been with M.E. Flow for more than 5 years now and have never been disappointed. They are prompt, professional and do things right the first time. ”

Review by
05/19/2016

No review comments provided

Review by
05/18/2016

No review comments provided

Review by
05/18/2016

“Second time we've used them and we were very happy, once again. They are professional, polite, prompt and reasonably priced. ”

Review by
05/17/2016

“Placed a service call because of low water pressure and suspected it was due to a clogged sediment filter assembly. The filter assembly was removed and piping reconnected by the plumber but there is still not enough pressure to showers and sinks.”

Review by
05/17/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

“He came on time, diagnosed the problem and fixed it! Who could ask for anything more.”

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

“Have used for years. Satisfied. I have a contract with them, which helps to make sure I get service when needed.”

Review by
05/16/2016

“M.E. Flow failed to provide the permit on completion of the work require for installing a gas water heater. The technician said that the required paperwork would be completed and delivered to the Fairfax County inspectors. Nothing happened. I would not ever recommend them.”

Review by
05/15/2016

“M.E. Flow first came to our rescue one very cold winter when our blower went out. It was a weekend and we had called several service providers and were not getting favorable results. M.E. Flow came out, despite the snow and blistering cold, solved our problem and have been reliable Air Conditioning and Heating service providers since. We maintain an annual contract with them and have been so pleased that we recently added their plumbing ‘checkup’ service to our contract when it was offered. Again, we have been nothing but pleased with their service, from scheduling to notification to workmanship. They bring integrity and reliability as well as great customer service to the community.  ”

Review by
05/15/2016

No review comments provided

Review by
05/15/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

“I have used M.E. Flow for HVAC services since about 1977 except for a few years when living overseas. They have been unfailingly expert and reliable in providing A/C/Heating repairs and replacements, and if it were only that, they would receive A+ across the board. Their plumbing work has been less consistent, with one particular plumber being clumsy, inexpert in his work, and unwilling to even undertake anything he sees as difficult. When I told the company of this recently, they sent a different plumber to do over the work at no charge, and he did great. So I think overall, they are a really good company, they just need to replace that plumber. ”

Review by
05/13/2016

“I had a house humidifier installed by another heating and ac company that was not working well. I called ME Flow to fix my humidifier. Due to the humidifier excessive leaking I spent over $2 to repair electric components that were damaged in the ac/heater unit before the humidifier was repaired. The fix for the humidifier was to remove and level the humidifier so the water flowing into the top of the unit drained correctly.”

Review by
05/13/2016

“I had a water heater break on a Saturday so I called M.E. Flow. I received a call back within 15 minutes from the person on call and he had the plumber call me within another 1 minutes. The plumber was at my home within an hour and diagnosed the problem within a matter of minutes. He was very upfront and open with me regarding the cost difference of fixing it on a Saturday versus during the week. The technician who came on Saturday and on Monday (Sean Conrad) was absolutely phenomenal.”

Review by
05/13/2016

“Our hot water heater broke in the late afternoon on December 26. Perfect timing. We called around to several plumbers and no one would come except for M.E. Flow. M.E. Flow sent someone over within an hour to help us temporarily resolve the issue. Two days later they came and installed a new hot water heater. The service was incredible as was the workmanship. ”

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

“Always the best. Better than anyone. We would not have anyone else help us. They are the best!! ”

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

“Very little communications before the work and after the work from the sellers. Workers were very good.”

Review by
05/13/2016

“Plumber told me parts for my toilet repair was no longer available. Suggested new toilet. I found the parts on the Internet, ordered them and installed them in 2 minutes. Totally unsatisfactory.”

Review by
05/13/2016

“By sticking his head behind the disposal under the kitchen sink, the M.E. Flow plumber spotted problems with the linkage between two drain systems missed by other plumbers in the past. He promptly repaired the joint. ”

Review by
12/23/2015

“They're reliable. We use them for our HVAC. We used them recently for plumbing. They do good work, they're reasonable, etc. They didn't do sewer or drain work. I'd give them an A, no complaints.”

Review by
12/23/2015

“They came on time. They cleaned up after themselves. They gave me suggestions on how to avoid the problem again and I think they were priced reasonably. They had to unclog a sink, drain work. They had an A.”

Review by
12/23/2015

“They come quickly when you call. They come on time. Those are I guess the two best things. They did plumbing. They unclogged a drain for me. I can't remember why I chose them. I would say B. They had to come back, the first guy they sent said he couldn't do that needed to be done, that I had to call somebody else or had to call another person from their company. I had to call back to make a second appointment, so I was not happy that the first person couldn't do the job and then the second person who came didn't do the job quite right and had to come back a second time to finish it.”

Review by
12/17/2015

“They were responsive. They came fairly quickly. They came when they said they were going to come and they did the job they said they were going to do. The service man was polite and explained everything and they did a good job, wasn't cheap, but they did a good job. They fixed a clogged toilet. I'd rate them an A.”

Review by
12/17/2015

“They've been pretty prompt to come and courteous. We've had plumbing and air conditioning and heating and electrical. With the plumbing, it was a drain in the basement. We had a back up in the basement. I guess I'd rate them an A.”

Review by
12/17/2015

“They were responsive in the communication, came when they said they were going to come, completed the work more quickly than they said they would do it and I have no any problems with the work since. They installed a water heater. I'd give them an A, no complaints.”

Review by
12/17/2015

“They came, I asked them to fix something and they did it. I had a drain that was clogged and they opened it. I'm at a condo and we have a contract with them. I'd rate them with no complaints.”

Review by
05/13/2015

“The guy was very friendly, and he did a good job. He arrived right on time, and I have no complaints. He fixed a bathtub faucet. I would give the company an A grade.”

Review by
05/13/2015

“Overall, the service was good and the price was right. They installed a water heater. I chose them for their price and service. I would say A.”

Review by
05/13/2015

“They did a great job. They were just quick and courteous, and it was well done. They rebuilt two toilets. I would recommend them. They’re A+.”

Review by
05/13/2015

“They had a quick response time and quick service. They explained everything thoroughly, they wrote everything up, and they're good guys. They fixed the water heater. I chose them because they do work for my place of work and my boss recommended them. They get an A+ from me.”

Review by
05/13/2015

“The workmanship and the time they took to do it was fantastic. They did plumbing. They did a drain system in our property we used to own. I didn't have any issues with it. We've since sold the house and everything came out perfect. They were an A.”

Review by
05/13/2015

“They got everything installed in the first day, they left the place very clean, and things are operational. They did HVAC work and put a new hot water tank in. I would recommend them. They've done work for me over the past 30 years.”

Review by
05/13/2015

“They came out the same day. They did plumbing for me. I needed an under-sink-mounted ejector pump revented. I chose them because they responded the fastest. I had a lot of references from people. They’re an A-grade company.”

Review by
05/13/2015

“They were prompt. I had plumbing issues. He recommended replacement because what I had was real old. I didn't have the money for replacement, so I'm just renewing it for now. I'd give them an A.”

Review by
05/13/2015

“My wife said they did a good job. It was plumbing work. They repaired a leak. I would give them a B.”

Review by
05/13/2015

“They did the job that I asked them to do, and as far as I can tell, they did a good job. They did plumbing. The job was just unplugging a drain. It was kind of a stubborn clog, but they got it out fine, so that was great. I found them in the Fairfax Best Pick Reports book. I guess I'd give them an A.”

Review by
05/13/2015

“The fellow came and did a repair for me, and he was very friendly and very professional. He had the part on his truck, and he just fixed it right up. He was very responsive on the phone. This was a plumbing repair. I had a leak above the water heater. It was kind of an emergency call. They’re an A+.”

Review by
05/13/2015

“They had everything on the truck that we needed, and what they didn't have, they had the guy deliver. They did a pretty big job for us, and I thought they did a good job. They replaced a water heater. My wife got a referral from somebody else. I would recommend them and give them an A.”

Review by
05/13/2015

“They were there when they said they were going to be there. They had quick responses. Their work was regarding a water heater and a plumbing bath. They were a local company near my house and I just picked them. I would give them a B+. I can't think of how they would improve right now.”

Review by
05/13/2015

“The technician’s name is Sean, and we request him every time. He does an awesome job. We had a water leak that we noticed in the garage and it turned out to be the master bathroom, and so he fixed that for us. I would absolutely recommend them and give them an A grade.”

Review by
05/13/2015

“They are on time and they have done work for me before, so. ME Flow has either done plumbing or HVAC for me. They probably worked on a pipe. I'm not sure exactly what date you're referring to. It was a busted pipe I guess, or something like that. I'd give them a B.”

Review by
05/13/2015

“I just liked how quickly they got it done and also the availability of the parts; I didn't have to wait for the parts. They replaced my water heater. I chose them because I had heard good things about them as far as the technician, and they are very knowledgeable. I’d give them an A grade.”

Review by
05/13/2015

“The guy spent a long time, fixed everything that needed to be fixed, and did a great job. They did plumbing work for me. He fixed a clogged drain, and he fixed a frozen pipe I had. They were recommended by a friend. I would absolutely recommend them. I would give the company an A.”

Review by
05/13/2015

“They were efficient and very professional, and the experience was good. They fixed a plumbing problem in the kitchen. My building here has a contract with them for maintenance throughout the building, and I was told by the office that they were good. I would recommend them; in fact, I did today. I would say that they’re an A.”

Review by
05/13/2015

“The guy was very nice and they completed the task quickly and the price was reasonable. They replaced the main water shutoffs. We were referred by somebody at the property management company. We didn't have anybody in the area that we knew of, so we asked if they knew of anybody that could do it. I would recommend them. I would give them an A+.”

Review by
05/13/2015

“They responded quick, they were there immediately and got the job done quick. We had a gas leak. They were responsive and friendly. I chose them because of their availability; other companies were not available. They weren't the lowest price, but they were the quickest. When you have a gas leak you can't be shopping around. But they were quick and efficient and that's why we went with them. I would give them an A+.”

Review by
05/13/2015

“They came promptly and they did the work that we asked. Basically we were the renters so they worked through the owner, but we didn't have any problems with them. They did plumbing work. The water pressure in the toilet flush was very low. The owner of the house knew of the company. I would recommend them. They were good. I would give them a B. They did the work on time and they did a good job.”

Review by
05/13/2015

“They were able to squeeze me in pretty quickly, even for a nonemergency situation. We had problems getting our main water valves shut off, but they were really good at rescheduling. It was very convenient for us. The work that they did was very satisfactory for my husband. They replaced something on the outside of our home; our home is over 50 years old. We had some valves on the inside of our main water—the shutoff valve and the ones that actually go to our spigots outside. One was actually leaking, and they went ahead and updated those. They actually put in a new valve. I chose them because of my next-door neighbor.”

Review by
05/13/2015

“The gentleman who came to my home was very professional, and he didn't try to sell me things I didn't need. What I thought was the problem wasn't the problem, and he said, ‘No, that is not the issue. This is where your issue is.’ He was very forthright with what the issue was versus recommending more things than I actually needed. I had them come out because I had a plumbing issue with my sump pump. I ended up not having them do the work, but I would rate them as an A.”

Review by
05/13/2015

“They came out to look at a slow leak and it was so slow that they couldn't figure out where it was leaking from. So we never really resolved the source of the problem. Maybe that's OK. It's not leaking right now, but I was thinking they should have been more aggressive and moving out the dishwasher and trying to sort out where the leak came from. It really didn't solve my problem. They looked around a little bit and they gave me some good advice on it being an intermittent problem and probably more on the drain side than the pressure side. I probably wouldn't consider using them again. I'd give them a C for the overall experience.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: