Vito Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 408 customer surveys.
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3rd year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services offers residential and commercial plumbing services, including installation and repair of water heaters, sump pumps, well systems, garbage disposals, toilets, faucets, ice makers, water filters, and water and energy conservation equipment. The company also performs drain cleaning, interior repiping, water service line replacement, gas piping service, and sewer cleaning, repair, and replacement.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
The company is a member of the Nexstar Network.
Additional Information
Vito Services provides residential and commercial HVAC, plumbing, and sewer and drain services, as well as 24/7 emergency service. The company offers free estimates, a senior citizen discount, and financing with approved credit.
Licenses
#2701021865
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 408 customer surveys.
5
306
4
69
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17
2
16
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“There were several calls that they've made—some were good, some were not so good, so it's kind of a mixed bag. They repaired some faucets. They repaired some ceiling leaks from pipes. Major work and minor work. They did the work fast, and I didn't have so much problems cleaning up, so that was a positive side. On the negative side, the minor part was they just weren't' careful enough; and I have the same problem that I had when they left, so kind of a mixed bag. I would say it's about a B. Their expertise was there.”

Review by
01/09/2018

“They were fine. They did a bathroom—new bathroom. They did it on time, neat job. I was working through a general contractor, so I didn't work with them that much. I'd give them a B.”

Review by
01/09/2018

“They've done several things. I can't think of the last thing they did. They're friendly and they clean up well after things. I'd give them an A.”

Review by
01/09/2018

“They re-plumbed my house, and they were professional. They did a good job. I'd give them a B.”

Review by
08/31/2017

“They did plumbing work for me. They were timely, and the workman was knowledgeable. A is fine.”

Review by
08/31/2017

“They changed the pipes that were under the ceiling, the tubs, the bathroom upstairs that were leaking ,and also the bathtub was getting full of water and everything else. The supervisor was very, very good—explained everything in terms that you could understand and very responsible and also very down to earth about prices. Didn't try to con us. This is so much and that was it. Some other people that we had added this and that. Very truthful, very honest, very gentleman—everything was very good, and the people who came and did it were young men, also very, very good. Excellent, excellent, excellent—A.”

Review by
08/31/2017

“I was having a toilet put in by our maintenance guys and they needed to—think there was a ring in the bottom—replace in the floor. I'm not sure what it's called, but they had to replace it. Our maintenance guys couldn't do it. I liked the fact that they were able to come that same day to do the work. I remember it was pretty expensive, though, and getting the same-day service is probably what the situation was. Otherwise, that was pretty much it. For quality and customer service, I'd give them an A.”

Review by
08/31/2017

“I‘ve used Vito way back last year. It was a bathroom toilet plumbing. First of all, I asked for rates over the phone, how much you charge for a visit, how much you charge for half an hour or each half an hour and so on and so forth. And they said, ‘We cannot give you that information. The technician when he gets there, he will call you and tell you how much it's going to cost.’ So, I thought it would be something reasonable. But he went there and all he had to do was to change what is inside the toilet, and he did and he said that before he did the job, he said, ‘Look, it's going to be $450 something. And I didn't know what to do because I have tenants living there, and I needed to do that as soon as possible and maybe he knew that. So, he was charging me almost $450, and I didn't have any other way out, so I said go ahead. But I'm never going to call them back again. I don't think I would use them again because even the lady who answered the phone was not helpful at all when I asked her. I'd give them probably a D. I was not there. That's an apartment that I own that I rent to somebody else and I was out of town, so I had to deal over the phone and I'm pretty sure that they did their job, but it was outrageously expensive.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/31/2017

“They've always been great. One time we had a leak in our toilet that they fixed. And then another time we had like a clog in our garbage disposal. They show up on time, the people are nice, and I think their prices are pretty fair. We've had the same guy every time, and he's great. I'd give them an A.”

Review by
08/31/2017

“Vito only did a small job. We had a leak on the floor, and they came and they sorted it out and it was a pretty easy job. It was just trouble-free. There were no problems, very polite, and offered their services again and keep in touch. I'd give them certainly a B.”

Review by
08/28/2017

“They did just a lot of repairs. It was plumbing work. They did a lot of different things and there's some things that they did that I called back and said, 'Oh, this isn't working quite right,' and they came back fixed all those things. Everything was working properly within the thirty days. I'd give them a B.”

Review by
08/28/2017

“Vito gave a yearly check and fixed one of my toilets. The man is very friendly. He's been here before and very thorough. Everybody's been very nice on the phone and very helpful. I would give them an A for excellent.”

Review by
08/28/2017

“They did plumbing for me. They replaced a spigot head on my backwater spigot and didn't have the part, so he improvised and then they had to come back out and do it again because it didn't hold up. And then it's just leaking and they came back out and they finally did it. So, they replaced two pipes in my basement. And two weeks after that, it was leaking again. And I spent a fortune with them. The guy didn't want to work with me at all, you know, all he wanted to do was charge me $400 to plumb my laundry room sink. There ain't no way I'm paying $400+ to snake my laundry room sink.. So, I had somebody else come out and it cost me $200. I won't call Vito back again. They're too way overpriced, and they won't negotiate. I just finished giving the guy $700, and then he wanted to turn around and charge me another $400 to plumb my laundry room sink. Give them an F. I paid $1,100 to replace two pipes and then it leaked again and filled up my laundry room, and they want to charge me $400 to snake my laundry room sink. The guy wouldn't even negotiate with me. I'll never call them again and I will never recommend them either.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“They did outdoor plumbing work in the yard. Good customer service. They were very prompt in many inquiries. A+ across the board.”

Review by
08/28/2017

“They fixed the bathroom and the garbage disposal. They're pleasant, and they do the job. I'd give them an A.”

Review by
08/10/2017

“It was fine. They were professional and seemed to know what they were doing. They replaced my hot water heater. I would give them an A.”

Review by
08/10/2017

“They took care of the problem. I think it was a garbage disposal, but I'm not positive. It was on a rental property that I have. It's an A+.”

Review by
08/10/2017

“It was a good experience. Vito came out on time, performed the work well, and everything went according to plan. They were just doing plumbing for me. I'd grade it A+.”

Review by
08/10/2017

“Nothing special. I believe they replaced the water heater. I would say a B.”

Review by
08/10/2017

“They did excellent work, and I had no complaints.”

Review by
08/10/2017

“The guy was real friendly. He was real educational. He was talking me through the process of everything. So, I liked that I learned something. So that's good. They changed out two faucet heads for a washer. It was a hot and cold head. We had old ones and they were leaking, so he changed them all, put new fittings on. I'd say it was a B. It was only one cosmetic thing. Everything else was fine. There were no leaks; everything else was good. It was two different connectors, so to me it didn't really make a difference, but my mom saw it, she was like, 'It looks different,' but I'm okay. That's the only thing I could say.”

Review by
08/10/2017

“They're good people. They did good work. I'm satisfied with their work. That's why I keep calling them back. Do a lot of plumbing for me, replacing things and pipe or install, fixing commodes. The pipe is broken inside a wall and you have to rip out the tile, so a lot of work. I would say a B+. My issue with the company is response time, which everybody has that issue. So, if that's the case, then you’ll have to give them an A, but everybody has that issue.”

Review by
08/10/2017

“The guy came in, he did it, and he didn't have to come back. Everything went very well. I had a pipe that broke inside the kitchen, and the wall had to be removed—but they didn't have anything to do with that. They just came and they put the pipe in that was busted. I'll say A+ because I haven't had any problem. Everything has worked splendid. He said he was coming out, and he came out on time. He cleaned up behind himself.”

Review by
08/10/2017

“The last time he put a garbage disposal in. He came out and it was okay, but I did have a slight problem—we had it taken care of after that. I would say it's about a C. He did the work, but I just didn't like the follow-up.”

Review by
08/10/2017

“Job supervision was good. They did plumbing work in a basement that I was finishing. I'd say it's a B. I'd say there was a slight issue. Cleanliness could have been a little better by some of the guys.”

Review by
08/10/2017

“The only negative thing I have to say is that I asked for a receipt for the work that was done, and I never got a receipt. Louis works for you, right? The experience was good, but the thing about it was I need that receipt. No complaints with quality of work and expertise.”

Review by
08/03/2017

“It was an okay experience. I wouldn't necessarily go out of my way to hire them again. They did a fine job. There wasn't anything bad. They weren't great. They did plumbing for me. I 'd give them an A. Another plumbing company did work for me this year, and they were terrible.”

Review by
08/03/2017

“I forget what they did, but they're always good. I don't remember what they did, but they are our regular and they did a good job. They're very reliable. They come on time; they keep their appointments; they do nice work. I'm very satisfied. I'd grade them an A.”

Review by
08/03/2017

“They fixed it, but they were not cheap. I've just had a plumbing problem, would not use them again because they charged an awful lot of money, but they were good. They fixed it. I'd grade them a B. I would grade them A for the work and C for the money.”

Review by
08/03/2017

“They've done great work for us. They're very easy to schedule. They're always available. And then the other thing that is helpful is they are knowledgeable. When they come out, they assess the problem quickly and get it taken care of quickly. They did plumbing. I would give them an A+.”

Review by
08/03/2017

“It's okay. They're just a little bit too expensive and overcharged us for a lot of things. I'm actually a contractor. Used them quite a bit. They just did plumbing for me. I would grade it a D.”

Review by
08/03/2017

“They provide great service, reasonable price, and they're very careful. They made sure it was perfect, so I thought they were fantastic in terms of what they did. They do excellent work and I would highly recommend them.”

Review by
08/03/2017

“I use them all the time. They're great. They're very efficient, quick. They identify the problem, they fix it, they make good recommendations. They did drainage work. I'd grade it A+. I just had them do something else.”

Review by
08/03/2017

“They were very professional, and they were accurate in what they did, so I had a good experience with them. They checked on a faucet for me. I had a faucet leak or something or suspected a leak. I would give them an A.”

Review by
08/03/2017

“I have nothing but good things to say about my friend. They came very quickly. We had bad work that was done, and I needed them to—I was trying to find someone to help me with it and they did everything perfectly. Put everything back in place, left the place clean and they were friendly and very kind. I would give them an A+ definitely. I was actually trying to use them again in a little bit when I get my money together.”

Review by
08/03/2017

“I needed them in an emergency. My kitchen sink was clogged for a few days and my husband couldn't clear it. So I just picked Vito out of a book, and the man who came was very pleasant. And he explained to me what he was doing and everything worked out very well. It was certainly an A. They were very nice when I called. The person might have been a woman, who said, 'Oh, we have a truck not far from where you live and we'll send him right out to you.'”

Review by
08/03/2017

“It just wasn't I got it fixed. They kind of told me it was positive to begin with, but then they wanted me to get a whole brand new hot water heater, do different things. I got another plumber, and he put the thing in that we could put it in. I talked to another plumber and he said that's fine. So, I really saved a lot of money. They fixed the pilot for me, and then the next day it went out again. So, I called them up and I said, ‘You sent somebody over here and they fixed it, but it's doing it again.’ So, they sent another technician over, and that technician said, ‘Oh well, man, you need to have a new hot water heater put in. I talked to another master plumber, and he said, ‘How old is it?’ And I told him, and he said, ‘That's crazy, let me come over.’ He took a look at it, got me the new lighter part, starter part, put it in for $200. I saved a couple of thousand. I'd give them a D. The quality of the work is good when they do it, if it's correct, but the expertise is—there's a lot of times you can fix something. Instead of buying a whole new house because my roof is bad, I'm not buying a new house, I get a new roof, you know what I'm saying? If there's something wrong with the part of the thing and the thing is basically good, why put the whole new water heater in. So, their work is good when the work is correct. Customer service is okay, it's fair.”

Review by
08/03/2017

“It was fine. I had no complaints and I would recommend them.”

Review by
08/03/2017

“I had a positive experience. I liked that they came and did what they were supposed to do.”

Review by
08/03/2017

“It was rea good. The service was good.”

Review by
08/03/2017

“I had a positive time with them.”

Review by
08/03/2017

“It was all good. It's been so long. I do know we're going to use them again. Basically, I believe they just did plumbing. It was an A. I would recommend them.”

Review by
08/03/2017

“They just did the job that they came out to do. I was pleased. They did plumbing and fixed my garbage disposal. I'd say it was an A.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
08/01/2017

“It was fine. I won't use them again. I don't think they're very good. They're expensive, and some of their guys aren't very knowledgeable, and I thought their staff was awful at organizing. It was just plumbing. I would grade them a C. I would not recommend them at all.”

Review by
06/27/2017

“Professional, friendly, helpful—just overall positive experience. It was plumbing. I'd give it a B+. The only reason I didn't give them all A's is because they didn't fix two things that I asked them to do, and it was just a plumbing problem and they didn't fix them.”

Review by
06/27/2017

“The technician was very clear in his explanation of what was happening. They were taking a look at a problem that we were having with a backflow valve in the basement that they had installed. I would say A+.”

Review by
06/27/2017

“I've used them before. Very good work. Very good work, I'm very pleased. They did plumbing. They worked on all three of my bathrooms. I'd give them an A+. They were very good. I've used them several times.”

Review by
06/27/2017

“The service was good. The guy who came out was very nice. I think it's very expensive for such a short visit. They first diagnosed it, and it was something so small it could have really been fixed on the spot, but then they came out again. It's not the guy's fault. They needed to take a valve out and replace a piece of plastic in there, and it was $300 something. It was for the shower. It was a diverter—shower diverter. The piece of plastic inside was broken. I won't give you an A, because I think you guys are too expensive. Doctors don't make that much money. It took ten minutes to fix. I wouldn't leave pricing out. The price is part of the thing. I'll give them a B. They were nice, just very expensive.”

Review by
06/27/2017

“We did have an issue. A pipe burst that was something they had installed a long time ago, and the person who fixed it said it probably hadn't been installed correctly, but I can't really say exactly that it was their fault. I always found the technicians to be very friendly and helpful. The most recent experience was when they came and they weren't able to fix what was broken, so I wouldn't really have much to say. It was too long ago for me to give an accurate response. Overall, I'd give them a B.”

Review by
06/27/2017

“I pay for a kind of a preferred status, become a partnership, a partner. Their response time was pretty good, because I have rental properties. So, in order to be able to call them and tell them what the issue is, they usually were able to address it pretty quickly or at least get someone there pretty quickly. A lot of times I was there for the work. It could have been either work on plumbing or HVAC unit, both. It would be an A.”

Review by
06/27/2017

“They were on time and informative. I had a plumbing inspection and HVAC inspection. I would give them an A+.”

Review by
06/27/2017

“He worked quickly. He did it accurately. That's all. It was fine. They fixed a toilet. I would give them an A.”

Review by
06/27/2017

“They replaced plumbing. I'd give them an A+.”

Review by
11/09/2016

“We had a backed-up pipe, and they came out on a weekend and cleared it out. They came out on a weekend, on a Sunday afternoon for an emergency clearing of a backed-up pipe. It was very professional and got it done fast. I've had no problems since. So, I'm a happy customer. I'd give them an A. I'd recommend them to a friend.”

Review by
11/08/2016

“The problem was only temporarily solved by a way that has never been done before, and now I have the same problem all over again. I won't use them again, and I wouldn't recommend them.”

Review by
07/05/2016

“Exceptional quality, service and professionalism.”

Review by
07/04/2016

“I had to report them because their men installed incorrect piping from my hot water heater and gas furnace. They changed the piping by making two pipes both leading from the hot water heater and gas furnace through the chimney from two pipes to one pipe. I paid close to $4,. for the installation of the furnace. They had previously installed the water heater. When they installed the furnace, they installed a furnace that was incompatible to the water heater causing gas emissions. We were not able to get any of our money back.”

Review by
07/04/2016

“Prior to completion of the work, all phone calls and emails were returned promptly. However, once I contacted them after the hot water heater was installed about the large piece of flagstone the crew left on my roof, it took several attempts before I got a response. A crew was dispatched to remove the stone. I was told they would acquire the permit and arrange an inspection when finished. I contacted them regarding this and have not heard any reply. It is almost a year since they completed their work. It also looks like the cap they placed on our chimney is too small, and the material they used to secure it looks like it was a hasty/sloppy job.”

Review by
07/03/2016

“They are pricy, but the work is great and definitely up to code.”

Review by
07/03/2016

“Poor service and work all around.”

Review by
07/03/2016

No review comments provided

Review by
07/03/2016

No review comments provided

Review by
06/30/2016

“Vito did a very good job fix the problem that caused my air conditioner not to work.”

Review by
06/30/2016

“Went through a remodeling contractor so hard to rate. However they did a good job.”

Review by
06/30/2016

No review comments provided

Review by
06/30/2016

“The work was very good, but super expensive. For one project I found. Handyman to do the relatively simple task well for 1/3 of the Vito quote. In addition, there was a hard sell to buy a service protection plan.”

Review by
06/27/2016

“I had an ‘emergency’ situation and the plumber had to drive a long way to get to me. He was very well versed in his craft and took care of the issue with great efficiency considering the magnitude of the issue. I know that he had to be tired due to the time of the evening when he left but he never let on. He maintained a pleasant and professional demeanor. This was the second time I used Vito and the first time was also a pain and that plumber was great as well. Vito gets my vote.”

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

“This was for my rental property to replace the garbage disposal unit. No complaints from the tenant and it was done to our satisfaction.”

Review by
06/26/2016

“Plumber took 45 minutes to discover that the problem (threading) was where I had said it was. Then charged for the inspection time that was to be written off since I decided to have him tackle what should have been a minor job. Was charged about 1 1/2 to 2 times what I thought the job was worth.”

Review by
06/25/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

“Paul Kerns, who did my install did a fantastic job. He was professional and friendly. Great job. ”

Review by
06/23/2016

No review comments provided

Review by
06/23/2016

“The problem was they refused to call the city to support a plumbing problem on city property as they clearly wanted to charge us for repairs (tried to convince us the problem was on our property and not city property). They refused to call the city to report the problem to force us to pay them for the repairs and then failed to send us a clear estimate. I overheard the dispatch tell the worker ‘she just wants to force the city to pay’ which didn't earn them any credibility points after they refused to report the problem to the city. They also overcharged us. We called Michael and Son one month later for the same problem and they did the same job for half the price AND called the city to report the problem. I will never use VITO again.”

Review by
06/21/2016

“Vito caused significant damage to my house which was unnecessary to accomplish the repairs I hired them to perform. They further damaged pipes beyond the one they were to fix, then charged me to repair those too. They repeatedly drove over the plantings in my yard. The guy who handles the sales end of things is slick and responsive, but the quality of work they did was just terrible.”

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

“We have additional work planned and will use Jonny and Vito”

Review by
06/21/2016

“The service was prompt and conducted with high quality.”

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

“I was very pleased with Vito Plumbing .”

Review by
06/21/2016

“Great company and people to deal with.”

Review by
06/21/2016

“The experience was very stressful and not what I experienced the first time I used them. I will not use them again nor will I recommend them to anyone in my neighborhood.”

Review by
11/05/2015

“I believe they were called like last minute and they came out very quick so that was pretty impressive. I had a leak in my ceiling and I had to have him determine if the leak was coming from my line in my condo or the condo above me or if it was from a damaged roof. That company is a contractor with my condo association so they're actually the ones that called them out. I would absolutely give them an A rating.”

Review by
11/05/2015

“They were great. Their employees were great. The manager was great. They were very responsive, on time and cleaned up well after themselves. They rerouted plumbing. They came through another contractor. I would give them a B+.”

Review by
11/04/2015

“They did a great job. That was very good. They were pretty prompt in being able to come. I didn't have to wait long because I used them a number of times. I had a pipe break in my house and there were all kinds of other breaks that we hadn't found at first so they were back at my house several times. I was able to get them back on pretty short notice. They were pretty thorough. They explained everything well. Their billing seemed fair. I thought they were very responsive. I had a pipe freeze and break in my house last winter. I would definitely recommend the company. I would give them an A.”

Review by
11/04/2015

“They got the job done then they got out. I don't recall what they did for me. I would give them a B rating. They could have been a little more prompt, I suppose.”

Review by
11/04/2015

“My experience was positive.”

Review by
11/02/2015

“They're a very good company.”

Review by
11/02/2015

“They were very responsive. So far, so good. They replaced our HVAC and water heater. It was a big job and they did it on time. They were recommended by a contractor that we use. I think they deserve an A.”

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