CroppMetcalfe
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 109 customer surveys conducted through GuildQuality.
5
86
4
13
3
4
2
4
1
2
11th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC). The company was recognized as a 2018 National Contractor of the Year by the PHCC.
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 109 customer surveys conducted through GuildQuality.
5
86
4
13
3
4
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/08/2021

“Jamel, Omar”

Review by
01/13/2021

No review comments provided

Review by
01/11/2021

“I would like to recognize Neil Dodson for his exceptional service. He was in the air quality group. He was very helpful, responsive, knowledgeable, and did his best to service our air quality product needs.”

Review by
01/11/2021

“They are a great company”

Review by
01/08/2021

No review comments provided

Review by
11/19/2020

No review comments provided

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“Extremely Responsive”

Review by
11/05/2020

“Alber Mendoza”

Review by
11/05/2020

“I would like to recognize, Giddian. He is quite awesome.”

Review by
11/05/2020

“The technician who came was very good.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“Craig Peterson”

Review by
11/04/2020

“I don?t recall the name of the technician since the service was provided a while back.”

Review by
11/04/2020

“David went above and beyond to identify potential electrical issues and for the fan installations we asked him to do was very careful to make as little of an impact on the wall as possible. Much appreciated.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“I would not recommend the plumber team at any level of operation”

Review by
10/24/2020

“From the scheduling of our repairs to the completion of the jobs, all staff were professional and genuine.”

Review by
10/21/2020

“It is all great.”

Review by
10/21/2020

“I would like to recognize Gideon Mahone for his exceptional service. He was really knowledgeable.”

Review by
10/21/2020

“They did what I asked them to do and did it well.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“They've always been professional.”

Review by
10/21/2020

“I would like to recognize the technician that came out for turning off my water outside!”

Review by
10/21/2020

“The person that did the work did a good job.”

Review by
10/21/2020

“Their response time of the service call.”

Review by
10/21/2020

“I would like to recognize Ruel for her exceptional service”

Review by
10/21/2020

“If you need reliable, quick, courteous and professional plumbing services. We highly recommend CroppMetcalfe! CroppMetcalfe technicians inspected and replaced our water heater after a flood in our utility room.”

Review by
10/21/2020

“I would give it a four-star but I feel like we overpaid.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“They met or exceeded my expectations by agreeing to promptly fix the problem they created.”

Review by
10/20/2020

“They are all good and know what they are doing. They are professional.”

Review by
10/20/2020

“I was pleased the last person who did my pest control service.”

Review by
10/20/2020

“I would recognize the person that came!”

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

“Everybody has been very professional and excellent.”

Review by
10/19/2020

No review comments provided

Review by
10/15/2020

“Arrived on time and explained everything to my satisfaction.”

Review by
10/13/2020

“Great experience. On time. Good work great results!!!”

Review by
10/13/2020

“I would like to recognize the Plumbing Technician, Jamel Robinson, for not only his service but his candidness about how to fix my plumbing issues.”

Review by
10/13/2020

“AJ was wonderful”

Review by
10/13/2020

“Fixed sewage issue.”

Review by
10/13/2020

“Quality of Work”

Review by
10/13/2020

“For HVAC definitely, for plumbing definitely not due to management”

Review by
11/02/2019

No review comments provided

Review by
11/01/2019

No review comments provided

Review by
10/16/2019

“Company owner and workman”

Review by
10/07/2019

“CroppMetcalfe provided great reliable service!”

Review by
09/28/2019

“The guy his name was Mercury was great.”

Review by
09/28/2019

“I was impressed with their knowledge, efficiency, and low cost”

Review by
09/17/2019

No review comments provided

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“I would like to recognize Orin he is ultra-professional, explains everything correctly, and he has this let me do the right thing attitude. That his how he does his work.”

Review by
09/16/2019

“Very pleased and a satisfied customer!”

Review by
09/16/2019

“We always get the same technician and he is great.”

Review by
09/16/2019

“They did a great job.”

Review by
09/16/2019

“I would like to recognize the manager Eric, he was helpful. We did have a slight issue and he was very helpful and really resolved the issue we had. He was very kind and sweet to help us out.”

Review by
09/16/2019

“They are very reliable.”

Review by
09/16/2019

“Professional knowledge met/exceeded my expectations.”

Review by
09/16/2019

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/09/2019

“prompt service and very professional technicians”

Review by
09/08/2019

“Customer Service Great”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/05/2019

“Allison wants to recognize Brandon, but she does not recall his last name.”

Review by
09/05/2019

“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”

Review by
09/05/2019

“They have all been really great.”

Review by
09/05/2019

“AJ, the plumber, exhibited exceptional service.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/04/2019

“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”

Review by
09/04/2019

“Mr. Kevin Dilandro, who recently repaired our gas Hot Water heater, did a 'great' job identifying the problem and making the necessary repairs.”

Review by
09/04/2019

“Jamel provided us with excellent service.”

Review by
09/04/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“When there was an emergency of any sort (leak in my cellar, stop of air conditioning in my son's house, freeze-over of heat pump in the big house), Cropp Metcalfe was immediately available and helped solve the problems deftly. I must say, for the record, both emergencies were in fact caused by factors unrelated to CroppMetcalfe equipment, but repaired by CroppMetcalfe staff.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Young man who performed air duct cleaning; name unknown”

Review by
09/03/2019

No review comments provided

Review by
12/03/2018

No review comments provided

Review by
11/29/2018

“I am likely to recommend CroppMetcalfe (NoVA) to a friend. The reason my rating is not a 5 is because on more than 1 occasion I have had to call and questions something.”

Review by
11/26/2018

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“I would like to recognize the guy that has come to my house the past several times at CroppMetcalfe for his exceptional service. He always does an incredibly good job. He has worked on our kitchen faucets and installed a sink or two in our bathroom. In the last job he did for us, CroppMetcalfe created a problem but he solved it for us.”

Review by
10/31/2018

“I am satisfied with them because they are professional, knowledgeable, and they do good work.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/22/2018

“The whole staff worked well together and were very considerate and professional.”

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