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“Company owner and workman”

“CroppMetcalfe provided great reliable service!”

“The guy his name was Mercury was great.”

“I was impressed with their knowledge, efficiency, and low cost”

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“I would like to recognize Orin he is ultra-professional, explains everything correctly, and he has this let me do the right thing attitude. That his how he does his work.”

“Very pleased and a satisfied customer!”

“We always get the same technician and he is great.”

“They did a great job.”

“I would like to recognize the manager Eric, he was helpful. We did have a slight issue and he was very helpful and really resolved the issue we had. He was very kind and sweet to help us out.”

“They are very reliable.”

“Professional knowledge met/exceeded my expectations.”

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

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“prompt service and very professional technicians”

“Customer Service Great”

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“Allison wants to recognize Brandon, but she does not recall his last name.”

“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”

“They have all been really great.”

“AJ, the plumber, exhibited exceptional service.”

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“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”

“Mr. Kevin Dilandro, who recently repaired our gas Hot Water heater, did a 'great' job identifying the problem and making the necessary repairs.”

“Jamel provided us with excellent service.”

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“When there was an emergency of any sort (leak in my cellar, stop of air conditioning in my son's house, freeze-over of heat pump in the big house), Cropp Metcalfe was immediately available and helped solve the problems deftly. I must say, for the record, both emergencies were in fact caused by factors unrelated to CroppMetcalfe equipment, but repaired by CroppMetcalfe staff.”

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“Young man who performed air duct cleaning; name unknown”

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“I am likely to recommend CroppMetcalfe (NoVA) to a friend. The reason my rating is not a 5 is because on more than 1 occasion I have had to call and questions something.”

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“I would like to recognize the guy that has come to my house the past several times at CroppMetcalfe for his exceptional service. He always does an incredibly good job. He has worked on our kitchen faucets and installed a sink or two in our bathroom. In the last job he did for us, CroppMetcalfe created a problem but he solved it for us.”

“I am satisfied with them because they are professional, knowledgeable, and they do good work.”

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“The whole staff worked well together and were very considerate and professional.”

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“I would like to recognize the ladies at the front desk who take your calls, and all of the men that come out. They are all very professional. The workmen are always very nice, neat and clean. They are professionally dressed. They don't have crinkled clothes. They are nice, clean people.”

“Did not exceed, but kept to what they said. We were very happy with them”

“Technicians were both helpful and professional.”

“They inspected the heating system and the plumbing system.”

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

“We did have a positive experience with their plumbing, though with their heating and cooling, their salesman way, way oversold us. For that, we were able to get the work done elsewhere. He tried to sell us two total new systems for $23,000. We got another opinion, and it was just a busted compressor which was changed for $3,000. That was our negative, but the plumbing was positive. I would grade the overall experience with an A.”

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

“We've used them for a long time and we've been very pleased with their service. They have done heating, air conditioning and plumbing for us. I would grade the overall experience with an A. We really don't have any complaints. We've been happy. The only thing is punctuality—that's always been an issue, because they give you such a large time frame, which is difficult sometimes.”

“The experience with the HVAC was positive, but the experience with plumbing was not as positive. I would grade the overall experience with a B.”

“They did both electric and plumbing work for me. I liked that they are responsive, timely, cost-effective, and they were great. I would grade the overall experience A.”

“They've done several things for me, everything from plumbing, electrical, heat, and seasonal heat-check out of everything. I liked that Mack knows what he's doing, and I'm glad they kept some of the staff from the company they bought on the payroll. They are always very nice, knowledgeable, and quick to do their job. I’d give them an A.”

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

“They've replaced the water heater and do the service and maintenance checkups on plumbing and heating and air conditioning when it's that time of year. They’ve done some other heating and air conditioning work for me, but so far so good. Everything's going really well with them. I've been using them for three years. I’d give them an A.”

“They came in, assessed the job, did it, cleaned up, and left. They did plumbing work for us, which was the replacement of a toilet and fixing a sink. They have done heating and cooling and electrical work for me. For heating and cooling they've repaired, and for the plumbing work they replaced. I’d give them an A.”

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they’ve always done a great job. In the last few years, they’ve done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

“We have a maintenance contract with them. I purchased a new air conditioning/heating unit with them three years ago, and with that I got a five-year maintenance-free contract. I think they are terrific. They’re very polite and very responsive. Yesterday was an anomaly—something happened with their computer system. They were supposed to come for my winter check, and they are making it right, right away. They’re coming tomorrow, so they’re very responsive. I'm very pleased with them. I've actually called them for plumbing. I've had a couple of issues with my garbage disposal and a pipe problem in my bathroom. They are just terrific people. I would grade the overall experience A+.”

“I've had experiences for 27 years with them for all kind of purposes, and they’ve all been very good except the most recent one I had in which the electrical circuit in our kitchen started turning off the lights in the ceiling one at a time, skipping around. The guy came, and he worked on it for a while, and ostensibly it was settled. It was OK briefly, but then it went back to that routine of skipping around. Could have been an electrical fire. I called back, and I said, 'I've got to have the guy come back.' They said 'He can't because he's had an accident.' They are not strong in the electricity issue kind of stuff. At first, it was just heating and cooling that we did with them. I saw they did plumbing, and that's been terrific. All the CroppMetcalfe people are very qualified. We had to pay a weekend fee because my husband wanted it done right away, and we paid the most expensive fee you could pay to get it done, so, that's my only disappointment with the most recent experience I've had. They’ve done plumbing work and the heating and cooling work for me. They do my annual tune-ups in the heating and cooling area where they come and take a look at everything. They've been really good about things. The plumbing was an issue in the kitchen. I had to get a new fixture for getting the water into the kitchen sink. The person who came was knowledgeable. He suggested a better model. I would grade the overall experience A+. It is a very fine and dependable firm. They show up when they're supposed to. They call you ahead. Everything about my experience with CroppMetcalfe has been positive. It's an excellent organization.”

“They have done everything, plumbing and HVAC. I have a contract for the preventive and the check twice a year—calling to clear the condensate line when the pan was full, coming even in the middle of the night for that—an air conditioning issue, fixing A/C issues, replacing parts. They replaced different parts, checked the system, and did repairs and replacements. It's been a whole lot. They put in a whole new tank. That's one thing where I wasn't sure I made the right decision. It was more expensive and of lower quality than what I found at another company, but the rest of it was all great and fine. They came out in a storm—pretty timely when there's been a pipe frozen. Gas line issues, replaced a whole bunch of parts. Other routine and emergency plumbing response work. I would grade the overall experience A. I recommend them all the time. They get a lot of business through me.”

“It was positive because they’re very responsive. We have the air conditioning maintenance with them, and we had to get our water heater replaced. They get an A, and I’d recommend them.”

“It was positive because they did the work, did it well, identified the problem, and fixed it. They did some plumbing work for me and replaced a pipe. They also installed my furnace and air conditioning, and they do the maintenance on them. I would grade the overall experience A-.”

“It was positive because they're really good on the plumbing side. I had a couple of different issues with the plumbing lines, and now—totally fine. They’ve likely done pipe work. I haven't used CroppMetcalfe on the plumbing and mechanical side in a while. They’re A-grade.”

“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

“It was positive because the technicians are pretty good. They checked out the heating system for me. I use them all the time. They’ve also done some plumbing work by replacing the faucet. They installed the air conditioning system for me. I’d rate them A.”

“I liked that they were very friendly, very knowledgeable about what they were doing, and overall just very helpful. They’ve done plumbing work on my boiler. They just replaced an old HVAC for me. I’d give them an A.”

“It was positive because they came on time. They’ve done maintenance service on heating and cooling for my residential apartments. They’ve also done some plumbing work—installed a kitchen faucet. I’ve used them for about a year and a half. They get a B+.”

“It was terrible work. It took them 40 days to do a simple light install. They did it all messed up, and still had a lot of work left to do. Everything they did was always a problem. We did recessed lighting work with them, water heater work, toilets, A/C, and everything, but everything was a problem. It was never one job that was smooth. I would grade the overall experience D.”

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I’d give them an A, and I’ve recommended them to friends.”

“It was positive because of the professionalism and the personality of the person that came out. They did plumbing work for me. I would grade the overall experience A+.”

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

“Burt was very informative, direct, and polite. In the past I’d had a couple of technicians down here to do some plumbing work. That was so-so. That was fine, but so far so good. I would grade them B. In the previous work the first guy that came out installed the part incorrectly, but it happens.”

“They did an annual checkup. They came and did what they said they were going to do. We have a contract with them, and this is typical of what we’ve experienced. I think they came for plumbing work for us. I would grade the overall experience A.”

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

“We are under contract to them. They're very pleasant, they seemed knowledgeable, well-trained, they've always fixed the problem, and they've always been on time and very courteous. We did take out a contract for plumbing about a year ago, but that department we are not so happy with. They were supposed to give us an additional going over, and they didn't do it, so about a year later, I called and said, ‘You never did this.’ They came out, and—we had a problem with our toilet flushing, and they were going to charge some outrageous amount to get a part that is about a $16 part, but luckily, we were able to fix it ourselves. That wasn't too grand. What's the good of having a contract with them if the prices are so high? They couldn't give us an answer. They come in the spring and get us ready for summer. They are coming again to get us back ready for winter, get us new filters and so forth. I would grade the overall experience A.”

“We have something pending that hasn’t been taken care of yet, and I'm not very happy. It's plumbing. This has been continuing for six months. I thought it was resolved. I'm not happy. We have been a customer with them for 25 years or more. I am still waiting on the refund. They promised that they were going to send me a check about two or three months ago, and it hasn't happened yet, so I’m waiting for that. Generally, they are very good, but this particular thing was not handled at all professionally. I had to hire somebody else to repair something, and they said that they don't do that, which I couldn't believe. I've been—every year, annual payment, and they are professionals for plumbing. I had to hire someone else to do this job, and it's not resolved yet. Something like a good company would do this—it's very unprofessional, and then I leave message after message, and they’ve never called me back. I'm very unhappy right now.”

“It was a great experience because the guys that did the work were very upbeat and knowledgeable, and they were just great. I've had several things done by them. One of the things they did was re-route a switch for our garbage disposal, which may seem like a little deal, but it was a big deal. They really did a nice job. I would rate the overall experience A.”

“They did a fantastic job. They are very professional, and they have evening and weekend emergency hours. They've done plumbing work for me. They get an A.”

“Every time they come out the technicians are friendly, and they know what they’re doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

“They were very thorough, and if they were coming back to fix something, there was no charge. They were just highly professional. They did plumbing work for me last time. I would grade the overall experience A.”