CroppMetcalfe
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 165 customer surveys.
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8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 165 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/17/2018

“We did have a positive experience with their plumbing, though with their heating and cooling, their salesman way, way oversold us. For that, we were able to get the work done elsewhere. He tried to sell us two total new systems for $23,000. We got another opinion, and it was just a busted compressor which was changed for $3,000. That was our negative, but the plumbing was positive. I would grade the overall experience with an A.”

Review by
01/16/2018

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

Review by
01/16/2018

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

Review by
01/09/2018

“The experience with the HVAC was positive, but the experience with plumbing was not as positive. I would grade the overall experience with a B.”

Review by
01/09/2018

“We've used them for a long time and we've been very pleased with their service. They have done heating, air conditioning and plumbing for us. I would grade the overall experience with an A. We really don't have any complaints. We've been happy. The only thing is punctuality—that's always been an issue, because they give you such a large time frame, which is difficult sometimes.”

Review by
11/02/2017

“They've done several things for me, everything from plumbing, electrical, heat, and seasonal heat-check out of everything. I liked that Mack knows what he's doing, and I'm glad they kept some of the staff from the company they bought on the payroll. They are always very nice, knowledgeable, and quick to do their job. I’d give them an A.”

Review by
11/02/2017

“They did both electric and plumbing work for me. I liked that they are responsive, timely, cost-effective, and they were great. I would grade the overall experience A.”

Review by
10/18/2017

“It was positive because they did the work, did it well, identified the problem, and fixed it. They did some plumbing work for me and replaced a pipe. They also installed my furnace and air conditioning, and they do the maintenance on them. I would grade the overall experience A-.”

Review by
10/18/2017

“It was positive because they're really good on the plumbing side. I had a couple of different issues with the plumbing lines, and now—totally fine. They’ve likely done pipe work. I haven't used CroppMetcalfe on the plumbing and mechanical side in a while. They’re A-grade.”

Review by
10/18/2017

“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

Review by
10/18/2017

“It was positive because the technicians are pretty good. They checked out the heating system for me. I use them all the time. They’ve also done some plumbing work by replacing the faucet. They installed the air conditioning system for me. I’d rate them A.”

Review by
10/18/2017

“It was positive because they came on time. They’ve done maintenance service on heating and cooling for my residential apartments. They’ve also done some plumbing work—installed a kitchen faucet. I’ve used them for about a year and a half. They get a B+.”

Review by
10/18/2017

“I liked that they were very friendly, very knowledgeable about what they were doing, and overall just very helpful. They’ve done plumbing work on my boiler. They just replaced an old HVAC for me. I’d give them an A.”

Review by
10/18/2017

“It was positive because they’re very responsive. We have the air conditioning maintenance with them, and we had to get our water heater replaced. They get an A, and I’d recommend them.”

Review by
10/18/2017

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

Review by
10/18/2017

“They've replaced the water heater and do the service and maintenance checkups on plumbing and heating and air conditioning when it's that time of year. They’ve done some other heating and air conditioning work for me, but so far so good. Everything's going really well with them. I've been using them for three years. I’d give them an A.”

Review by
10/18/2017

“They came in, assessed the job, did it, cleaned up, and left. They did plumbing work for us, which was the replacement of a toilet and fixing a sink. They have done heating and cooling and electrical work for me. For heating and cooling they've repaired, and for the plumbing work they replaced. I’d give them an A.”

Review by
10/18/2017

“It was terrible work. It took them 40 days to do a simple light install. They did it all messed up, and still had a lot of work left to do. Everything they did was always a problem. We did recessed lighting work with them, water heater work, toilets, A/C, and everything, but everything was a problem. It was never one job that was smooth. I would grade the overall experience D.”

Review by
10/18/2017

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they’ve always done a great job. In the last few years, they’ve done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

Review by
10/18/2017

“We have a maintenance contract with them. I purchased a new air conditioning/heating unit with them three years ago, and with that I got a five-year maintenance-free contract. I think they are terrific. They’re very polite and very responsive. Yesterday was an anomaly—something happened with their computer system. They were supposed to come for my winter check, and they are making it right, right away. They’re coming tomorrow, so they’re very responsive. I'm very pleased with them. I've actually called them for plumbing. I've had a couple of issues with my garbage disposal and a pipe problem in my bathroom. They are just terrific people. I would grade the overall experience A+.”

Review by
10/18/2017

“I've had experiences for 27 years with them for all kind of purposes, and they’ve all been very good except the most recent one I had in which the electrical circuit in our kitchen started turning off the lights in the ceiling one at a time, skipping around. The guy came, and he worked on it for a while, and ostensibly it was settled. It was OK briefly, but then it went back to that routine of skipping around. Could have been an electrical fire. I called back, and I said, 'I've got to have the guy come back.' They said 'He can't because he's had an accident.' They are not strong in the electricity issue kind of stuff. At first, it was just heating and cooling that we did with them. I saw they did plumbing, and that's been terrific. All the CroppMetcalfe people are very qualified. We had to pay a weekend fee because my husband wanted it done right away, and we paid the most expensive fee you could pay to get it done, so, that's my only disappointment with the most recent experience I've had. They’ve done plumbing work and the heating and cooling work for me. They do my annual tune-ups in the heating and cooling area where they come and take a look at everything. They've been really good about things. The plumbing was an issue in the kitchen. I had to get a new fixture for getting the water into the kitchen sink. The person who came was knowledgeable. He suggested a better model. I would grade the overall experience A+. It is a very fine and dependable firm. They show up when they're supposed to. They call you ahead. Everything about my experience with CroppMetcalfe has been positive. It's an excellent organization.”

Review by
10/18/2017

“They have done everything, plumbing and HVAC. I have a contract for the preventive and the check twice a year—calling to clear the condensate line when the pan was full, coming even in the middle of the night for that—an air conditioning issue, fixing A/C issues, replacing parts. They replaced different parts, checked the system, and did repairs and replacements. It's been a whole lot. They put in a whole new tank. That's one thing where I wasn't sure I made the right decision. It was more expensive and of lower quality than what I found at another company, but the rest of it was all great and fine. They came out in a storm—pretty timely when there's been a pipe frozen. Gas line issues, replaced a whole bunch of parts. Other routine and emergency plumbing response work. I would grade the overall experience A. I recommend them all the time. They get a lot of business through me.”

Review by
10/17/2017

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I’d give them an A, and I’ve recommended them to friends.”

Review by
10/17/2017

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

Review by
10/17/2017

“Burt was very informative, direct, and polite. In the past I’d had a couple of technicians down here to do some plumbing work. That was so-so. That was fine, but so far so good. I would grade them B. In the previous work the first guy that came out installed the part incorrectly, but it happens.”

Review by
10/17/2017

“It was positive because of the professionalism and the personality of the person that came out. They did plumbing work for me. I would grade the overall experience A+.”

Review by
10/17/2017

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

Review by
10/11/2017

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

Review by
10/11/2017

“They did an annual checkup. They came and did what they said they were going to do. We have a contract with them, and this is typical of what we’ve experienced. I think they came for plumbing work for us. I would grade the overall experience A.”

Review by
10/11/2017

“We have something pending that hasn’t been taken care of yet, and I'm not very happy. It's plumbing. This has been continuing for six months. I thought it was resolved. I'm not happy. We have been a customer with them for 25 years or more. I am still waiting on the refund. They promised that they were going to send me a check about two or three months ago, and it hasn't happened yet, so I’m waiting for that. Generally, they are very good, but this particular thing was not handled at all professionally. I had to hire somebody else to repair something, and they said that they don't do that, which I couldn't believe. I've been—every year, annual payment, and they are professionals for plumbing. I had to hire someone else to do this job, and it's not resolved yet. Something like a good company would do this—it's very unprofessional, and then I leave message after message, and they’ve never called me back. I'm very unhappy right now.”

Review by
10/11/2017

“We are under contract to them. They're very pleasant, they seemed knowledgeable, well-trained, they've always fixed the problem, and they've always been on time and very courteous. We did take out a contract for plumbing about a year ago, but that department we are not so happy with. They were supposed to give us an additional going over, and they didn't do it, so about a year later, I called and said, ‘You never did this.’ They came out, and—we had a problem with our toilet flushing, and they were going to charge some outrageous amount to get a part that is about a $16 part, but luckily, we were able to fix it ourselves. That wasn't too grand. What's the good of having a contract with them if the prices are so high? They couldn't give us an answer. They come in the spring and get us ready for summer. They are coming again to get us back ready for winter, get us new filters and so forth. I would grade the overall experience A.”

Review by
10/09/2017

“It was a great experience because the guys that did the work were very upbeat and knowledgeable, and they were just great. I've had several things done by them. One of the things they did was re-route a switch for our garbage disposal, which may seem like a little deal, but it was a big deal. They really did a nice job. I would rate the overall experience A.”

Review by
10/09/2017

“Every time they come out the technicians are friendly, and they know what they’re doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

Review by
10/09/2017

“It was neutral because they sold us a bill of—they sold us what was supposed to be a water purifier, and it doesn't work. I tried to contact them about this issue, but I got the runaround. I would grade the overall experience with a D.”

Review by
10/09/2017

“They were very thorough, and if they were coming back to fix something, there was no charge. They were just highly professional. They did plumbing work for me last time. I would grade the overall experience A.”

Review by
10/09/2017

“They did a fantastic job. They are very professional, and they have evening and weekend emergency hours. They've done plumbing work for me. They get an A.”

Review by
10/09/2017

“They serviced my boiler, and it was a positive experience because I haven't had any trouble with it. I’d give them an A.”

Review by
08/17/2016

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Review by
08/17/2016

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Review by
08/17/2016

“I've had the pleasure of using CroppMetcalfe services on numerous occasions as I have a service contract with them. So they come out twice a year to inspect and clean my heat pump and check the air conditioning unit and check my house's pipes and plumbing. In addition, I have called them for routine plumbing repair. The heat pump and air conditioning unit we bought from them works far better than the unit it replaced (even when that previous unit was brand new). The CroppMetcalfe office staff are always helpful and professional on the phone. The service and repair staff are always prompt, clean, and professional. They are friendly, helpful, efficient, and effective. Well worth the money for the services they provide.”

Review by
08/15/2016

“I've used this company for over 2 years. They are a little pricey but the quality of service is worth it.”

Review by
08/15/2016

“Knowledgeable technicians provide support that is both punctual and courteous.”

Review by
08/15/2016

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Review by
08/14/2016

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08/14/2016

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Review by
08/14/2016

“Have had a service contract with CroppMetcalfe for years. They continue to do a great job.”

Review by
08/13/2016

“I highly recommend CroppMetcalfe for HVAC, Plumbing, and Pest Control. They're professional, friendly, and honest!! I've always had great experiences with them.”

Review by
08/12/2016

“The pest control technician was on time, courteous, and efficient in performing his inspection.”

Review by
08/12/2016

“Every time we have used CroppMetcalfe it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. When our heater broke in December, there was a crew at my house the next day to install a new furnace and air conditioning unit! They were fantastic!”

Review by
08/11/2016

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Review by
08/09/2016

“Missed the mark somewhat on some exhaust issues failing an inspection.”

Review by
08/09/2016

“Excellent!”

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08/09/2016

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08/09/2016

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08/08/2016

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08/08/2016

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08/08/2016

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Review by
08/08/2016

“Professional and reliable which I why I trust them with my home needs for over ten years.”

Review by
08/08/2016

“CroppMetcalfe has been my HVAC service for more than 3 years. I have never thought to seek another company in that time. They keep my system at peak performance the year round.”

Review by
08/07/2016

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Review by
08/06/2016

“We very much appreciate the service and performance.”

Review by
08/05/2016

“I highly recommend CroppMetcalfe. Great service!”

Review by
08/05/2016

“I get all my services thru CroppMetcalfe.”

Review by
08/05/2016

“Very professional!!”

Review by
08/05/2016

“Excellent service!”

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08/05/2016

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Review by
08/05/2016

“The plumber that came to my home was very knowledgeable and cordial. He gave me a number of options to follow which made the overall experience very worthwhile.”

Review by
08/05/2016

“Today's service was very good. I'm afraid I'm still wary due to past experiences, namely the installation of three new toilets on 3 floors of my townhouse that were improperly seated resulting in water damage to ceilings below and a storage room on first floor. I spent thousands of dollars to repair damage before I found out what the real cause was and was not treated kindly by supervisor I spoke with.”

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08/05/2016

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Review by
12/28/2015

“He got here really soon and helped up take care of the problem and was professional about it. A sewer pipe had become blocked. Their customer service was very quick, efficient and thorough. We used another company that was recently bought out by them. We already had their number and had good service in the past. I would grade them an A.”

Review by
12/28/2015

“They had to come out twice to fix it. The first guy came out and said he fixed it but had to do all sorts of work on it and he'd get a tool to fix it. It was fine for a couple days but then it just backed up into my house where before it was just clogged. Nothing was backing up into the house. So then they had to send someone else out to clean it. They came back and fixed it and cleaned up but it was not a positive experience from that standpoint. Whatever tool that guy went back for he left here for a month. I kept calling him saying it's your guys' tool so either you come pick it up or a week from today when the trash company comes I'm going to throw it away. So, it took them about six days before they showed up. I was very surprised by in terms of the service from the standpoint that I'd always heard good things about Cropp-Metcalfe. But I didn't have to pay for it. They were chosen because we thought they with a good reputation they'd do good work. They get a D.”

Review by
12/28/2015

“They brought an expert in that showed us the whole plan, I felt that he understood the whole situation. They put in a new furnace and water heater. They gave a coordinator or project manager. We used them before and it was a positive experience. I would grade them an A.”

Review by
11/04/2015

“Cropp Melcalfe, they did maintenance on HVAC and came out several times and I have been satisfied with the quality of their work. I would grade them an A. They did plumbing too.”

Review by
08/11/2015

“They came in and fixed what was wrong, and they told me what they were doing as they did it. I had a clog in some part. It was heating work. I chose them because my mom had used them in the past. I would grade them as an A-grade company.”

Review by
08/11/2015

“They just seems to know what they were doing. The guy who came and checked the air conditioner seemed like it was his first time out. He corrected some things and everything, but he was a very nice man. They did a maintenance check on the air conditioner. I will be honest with you my next door neighbor use to work for them and he moved away and we always told him that we were going to get their maintenance and when he had a plumbing problem called Cropp Metcalfe and they come right out and we ended up buying a plumbing contract too, yes they do both HVAC and plumbing for us. I would grade them an A.”

Review by
08/06/2015

“I like that they're on time. I always do the first appointment of the day and the guys are always there on time. On occasion, when it's been during the day, they'll call so I can meet them and not have to sit around at home. They're always well put together, easy to understand, and well groomed. They always put the little covers on their shoes before they come in your house. They're really low pressure. In my old townhouse, I had an old unit and the guy said that they could clean it and maintain it, but it's probably not going to live too much longer. He said it could be a month or a year. Sure enough, three months later, it died, and they had someone out right away from sales and they were not trying to sell the top of the line unit. With the new house that I just moved into, they came out for the maintenance for the first time and discovered it was a gas furnace and there was rust. They were not trying to pressure me, saying I needed a new unit right away. They explained their recommendations, and we decided to replace. They're just honest and I appreciate that. They did heating and air, and we've also had out their plumbing division a couple of times. And in my old house I had an energy audit. I have not used their pest control, but that's next on my list. In general, I would give the company an A+ rating.”

Review by
08/06/2015

“They do a great job. They do what they say they're going to do in the time frame that they say they're going to do it in. They do HVAC and plumbing. They just bought another company that we had used for many years, so we've been long-term customers since. They repaired a water inlet pipe to a hot water heater. I would give them an A+ rating.”

Review by
08/06/2015

“They're very professional. I had plumbing done. They replaced my toilet and they replaced my kitchen faucet. I chose them because they were recommended to me highly. I would give them an A rating.”

Review by
08/04/2015

“It's easy to use, very easy to use and they're reliable. I started out with my air conditioning, heating units and I had them do some plumbing as well. I have a service contract with them. They're excellent.”

Review by
08/04/2015

“They're very professional and they're very good at what they do. I've been satisfied with any problems that I've had with this service. They provide HVAC and plumbing services. I would give them an A rating.”

Review by
08/04/2015

“They're reliable. They've done the heating, the air conditioning, and the water heater. It's on a service contract. I've been in my house for 21 years, so I've been using them for 21 years. I’ll give them an A.”

Review by
08/04/2015

“They’re prompt and efficient, they show up on time, and they explain what they do. They do our HVAC system. We've used them for plumbing one time, and I was satisfied with that experience. I've been using them for ten years. They earned an A.”

Review by
08/04/2015

“They came on time, they made the repair on site, they had the parts available. They were repairing a hot water tank. I've used them multiple times in the past. I have a maintenance contract for them for HVAC and hot water tank and plumbing. I've been using them off and on for the last fifteen years. I would give the company an A rating.”

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