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FEATURED REVIEWS
“I would like to recognize Neil Dodson for his exceptional service. He was in the air quality group. He was very helpful, responsive, knowledgeable, and did his best to service our air quality product needs.”
“I would like to recognize Gideon Mahone for his exceptional service. He was really knowledgeable.”
“CroppMetcalfe provided great reliable service!”
“I would like to recognize the guy that has come to my house the past several times at CroppMetcalfe for his exceptional service. He always does an incredibly good job. He has worked on our kitchen faucets and installed a sink or two in our bathroom. In the last job he did for us, CroppMetcalfe created a problem but he solved it for us.”
“I've had experiences for 27 years with them for all kind of purposes, and they’ve all been very good except the most recent one I had in which the electrical circuit in our kitchen started turning off the lights in the ceiling one at a time, skipping around. The guy came, and he worked on it for a while, and ostensibly it was settled. It was OK briefly, but then it went back to that routine of skipping around. Could have been an electrical fire. I called back, and I said, 'I've got to have the guy come back.' They said 'He can't because he's had an accident.' They are not strong in the electricity issue kind of stuff. At first, it was just heating and cooling that we did with them. I saw they did plumbing, and that's been terrific. All the CroppMetcalfe people are very qualified. We had to pay a weekend fee because my husband wanted it done right away, and we paid the most expensive fee you could pay to get it done, so, that's my only disappointment with the most recent experience I've had. They’ve done plumbing work and the heating and cooling work for me. They do my annual tune-ups in the heating and cooling area where they come and take a look at everything. They've been really good about things. The plumbing was an issue in the kitchen. I had to get a new fixture for getting the water into the kitchen sink. The person who came was knowledgeable. He suggested a better model. I would grade the overall experience A+. It is a very fine and dependable firm. They show up when they're supposed to. They call you ahead. Everything about my experience with CroppMetcalfe has been positive. It's an excellent organization.”
“Jamel, Omar”
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“I would like to recognize Neil Dodson for his exceptional service. He was in the air quality group. He was very helpful, responsive, knowledgeable, and did his best to service our air quality product needs.”
“They are a great company”
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“Extremely Responsive”
“Alber Mendoza”
“I would like to recognize, Giddian. He is quite awesome.”
“The technician who came was very good.”
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“Craig Peterson”
“I don?t recall the name of the technician since the service was provided a while back.”
“David went above and beyond to identify potential electrical issues and for the fan installations we asked him to do was very careful to make as little of an impact on the wall as possible. Much appreciated.”
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“I would not recommend the plumber team at any level of operation”
“From the scheduling of our repairs to the completion of the jobs, all staff were professional and genuine.”
“It is all great.”
“I would like to recognize Gideon Mahone for his exceptional service. He was really knowledgeable.”
“They did what I asked them to do and did it well.”
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“They've always been professional.”
“I would like to recognize the technician that came out for turning off my water outside!”
“The person that did the work did a good job.”
“Their response time of the service call.”
“I would like to recognize Ruel for her exceptional service”
“If you need reliable, quick, courteous and professional plumbing services. We highly recommend CroppMetcalfe! CroppMetcalfe technicians inspected and replaced our water heater after a flood in our utility room.”
“I would give it a four-star but I feel like we overpaid.”
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“They met or exceeded my expectations by agreeing to promptly fix the problem they created.”
“They are all good and know what they are doing. They are professional.”
“I was pleased the last person who did my pest control service.”
“I would recognize the person that came!”
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“Everybody has been very professional and excellent.”
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“Arrived on time and explained everything to my satisfaction.”
“Great experience. On time. Good work great results!!!”
“I would like to recognize the Plumbing Technician, Jamel Robinson, for not only his service but his candidness about how to fix my plumbing issues.”
“AJ was wonderful”
“Fixed sewage issue.”
“Quality of Work”
“For HVAC definitely, for plumbing definitely not due to management”
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“Company owner and workman”
“CroppMetcalfe provided great reliable service!”
“The guy his name was Mercury was great.”
“I was impressed with their knowledge, efficiency, and low cost”
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“I would like to recognize Orin he is ultra-professional, explains everything correctly, and he has this let me do the right thing attitude. That his how he does his work.”
“Very pleased and a satisfied customer!”
“We always get the same technician and he is great.”
“They did a great job.”
“I would like to recognize the manager Eric, he was helpful. We did have a slight issue and he was very helpful and really resolved the issue we had. He was very kind and sweet to help us out.”
“They are very reliable.”
“Professional knowledge met/exceeded my expectations.”
“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”
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“prompt service and very professional technicians”
“Customer Service Great”
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“Allison wants to recognize Brandon, but she does not recall his last name.”
“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”
“They have all been really great.”
“AJ, the plumber, exhibited exceptional service.”
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“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”
“Mr. Kevin Dilandro, who recently repaired our gas Hot Water heater, did a 'great' job identifying the problem and making the necessary repairs.”
“Jamel provided us with excellent service.”
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“When there was an emergency of any sort (leak in my cellar, stop of air conditioning in my son's house, freeze-over of heat pump in the big house), Cropp Metcalfe was immediately available and helped solve the problems deftly. I must say, for the record, both emergencies were in fact caused by factors unrelated to CroppMetcalfe equipment, but repaired by CroppMetcalfe staff.”
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“Young man who performed air duct cleaning; name unknown”
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“I am likely to recommend CroppMetcalfe (NoVA) to a friend. The reason my rating is not a 5 is because on more than 1 occasion I have had to call and questions something.”
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“I would like to recognize the guy that has come to my house the past several times at CroppMetcalfe for his exceptional service. He always does an incredibly good job. He has worked on our kitchen faucets and installed a sink or two in our bathroom. In the last job he did for us, CroppMetcalfe created a problem but he solved it for us.”
“I am satisfied with them because they are professional, knowledgeable, and they do good work.”
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“The whole staff worked well together and were very considerate and professional.”
