CroppMetcalfe
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they've always done a great job. In the last few years, they've done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

“They are great. It was a great experience because of my new water heater and my new heating system. They did a great job. They replaced them. They get an A. They are very good.”

“They're businesslike, friendly, and did a great job. In the past they've done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

“It was a great experience because the guys that did the work were very upbeat and knowledgeable, and they were just great. I've had several things done by them. One of the things they did was re-route a switch for our garbage disposal, which may seem like a little deal, but it was a big deal. They really did a nice job. I would rate the overall experience A.”

“They did a fantastic job. They are very professional, and they have evening and weekend emergency hours. They've done plumbing work for me. They get an A.”

“They were very thorough, and if they were coming back to fix something, there was no charge. They were just highly professional. They did plumbing work for me last time. I would grade the overall experience A.”

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

“It was positive because of the professionalism and the personality of the person that came out. They did plumbing work for me. I would grade the overall experience A+.”

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

“They came in, assessed the job, did it, cleaned up, and left. They did plumbing work for us, which was the replacement of a toilet and fixing a sink. They have done heating and cooling and electrical work for me. For heating and cooling they've repaired, and for the plumbing work they replaced. I'd give them an A.”

“They've done several things for me, everything from plumbing, electrical, heat, and seasonal heat-check out of everything. I liked that Mack knows what he's doing, and I'm glad they kept some of the staff from the company they bought on the payroll. They are always very nice, knowledgeable, and quick to do their job. I'd give them an A.”

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I'd give them an A, and I've recommended them to friends.”

“Every time they come out the technicians are friendly, and they know what they're doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

“It was positive because they're really good on the plumbing side. I had a couple of different issues with the plumbing lines, and now—totally fine. They've likely done pipe work. I haven't used CroppMetcalfe on the plumbing and mechanical side in a while. They're A-grade.”

“They serviced my boiler, and it was a positive experience because I haven't had any trouble with it. I'd give them an A.”

“It was positive because the technicians are pretty good. They checked out the heating system for me. I use them all the time. They've also done some plumbing work by replacing the faucet. They installed the air conditioning system for me. I'd rate them A.”

“It was positive because they're very responsive. We have the air conditioning maintenance with them, and we had to get our water heater replaced. They get an A, and I'd recommend them.”

“They did an annual checkup. They came and did what they said they were going to do. We have a contract with them, and this is typical of what we've experienced. I think they came for plumbing work for us. I would grade the overall experience A.”

“They've replaced the water heater and do the service and maintenance checkups on plumbing and heating and air conditioning when it's that time of year. They've done some other heating and air conditioning work for me, but so far so good. Everything's going really well with them. I've been using them for three years. I'd give them an A.”

“I liked that they were very friendly, very knowledgeable about what they were doing, and overall just very helpful. They've done plumbing work on my boiler. They just replaced an old HVAC for me. I'd give them an A.”

“It was positive because they did the work, did it well, identified the problem, and fixed it. They did some plumbing work for me and replaced a pipe. They also installed my furnace and air conditioning, and they do the maintenance on them. I would grade the overall experience A-.”

“I highly recommend CroppMetcalfe for HVAC, plumbing, and pest control. They're professional, friendly, and honest. I've always had great experiences with them—A+.”

“I always appreciate a service company that comes when they say they will, has a pleasant person on the phone, and does the service quickly and neatly—A.”

“Have been a customer for years. We also have annual maintenance contracts for plumbing and heating and air conditioning. Very satisfied with their service.”

“Have had a service contract with CroppMetcalfe for years. They continue to do a great job.”

“We've been using them for many years. The service has been great—A+.”

“The plumber that came to my home was very knowledgeable and cordial. He gave me a number of options to follow which made the overall experience very worthwhile.”

“Been a customer since 1986.”

“Rauel was a punctual, knowledgeable tech whom I would recommend to anyone. Thank you.”

“Super service from customer service rep and technician. The tech took the time to show me what he had done and answered all of my questions.”

“Got the job done, no mess, no fuss.”

“Very good service.”

“They're very professional. I had plumbing done. They replaced my toilet and my kitchen faucet. I chose them because they were recommended to me highly. They get an A grade from me.”

“They do a great job. They do what they say they're going to do in the time frame that they say they're going to do it in. They do HVAC and plumbing work. They bought another company that we had used for many years, so we've been long-term customers since then. Most recently, they repaired a water inlet pipe for a hot water heater. I would give them an A+ rating.”

“I think they're trustworthy. We've used them for minor plumbing. I have a service contract, and they replaced my air conditioning and heating unit. I would give them an A.”

“They do what they say they're going to do, they show up on time, and their technicians always seem very skilled and educated. I like my service plan where they come out and check my system twice a year. It's a service plan for heating, air conditioning, and plumbing. I've been using CroppMetcalfe for maybe eight years, and I'd say they get an A.”

“They're really reliable, and they did good work. We've used them for years. We've had them do heating and air conditioning, and we've got a contract with the plumbing. We're on a plan where they come out seasonally to check out the systems, and if there's a problem, they come out really quickly, too. I would give them an A rating.”

“They come immediately when I call them. They do my heating and air conditioning systems, and they also did some plumbing for me recently. It had to do with the knob on the bathtub. They had to fix it. They're on a service contract. They get an A grade from me.”

“They came on time and made the repair on-site. They had the parts available. They were repairing a hot water tank. I have a maintenance contract for them for HVAC, the hot water tank, and the plumbing. I've been using CroppMetcalfe off and on for the last 15 years. I would give them an A rating.”

“They're very professional, and they're very good at what they do. I've been satisfied. They provide HVAC and plumbing services through a service contract. They earned an A rating.”

“The guy who came out was very professional and very nice, and he was able to fix the problem with our toilet. I chose them over a different company because we have a contract with them. I'd give them an A.”

“They're very consistent, they show up when they're supposed to show up, and they seem to send technicians that know their subject matter. We have a contract for them to do heating and air conditioning and also plumbing. They've done emergency work for us. They've done off-contract work, too. I would give them an A rating. I have no complaints.”

“CroppMetcalfe is very easy to use, and they're reliable. I started out with my air conditioning and heating units, and I had them do some plumbing as well. I have a service contract with them. I would say they're excellent.”

“They were efficient, they stay with the job until it's done, and they guarantee their work. I have a plumbing, heating, and air conditioning contract with them. For plumbing, they've been here for emergency treatments, and then they come out once a year. They're an A+.”

“I've had maintenance contracts with CroppMetcalfe for a while, and they do very, very good work. I highly recommend them. They go above and beyond. I have nothing but good things to say about the work they've done for us. I would give CroppMetcalfe an A rating.”

“I have CroppMetcalfe's heating and cooling service package. I use them all the time for that and also for my plumbing. They're absolutely an A+ company.”

“CroppMetcalfe put in a water heater for us, and I would give them an A grade.”

“I have used CroppMetcalfe for 20 years, and they've earned an A+.”

“CroppMetcalfe maintains my plumbing, heating, and air conditioning annually. They were recommended by a friend who had used them for some time. I would rate them as an A.”

“We had some plumbing repairs done by CroppMetcalfe. They came in and did water heater work and also some work on our central heating. They were excellent—definitely an A+.”

“They actually had a lot of problems getting it straight, but they stayed and did it until it was right. We chose them because we'd used them before to take care of other things, such as our tankless water heater and other plumbing stuff. This time, we had a broken water line coming from the street to the house. They dug it up, made a new line, and put new concrete in. All the other lines, cables, and pipes were mismarked. That was not their problem, but they had to come out here three times to remark them. Then, the concrete didn't work right because it wasn't the right type of mix, so they had to chip it up and pour it again. They had some problems, but they stuck it out. I'd give them an A.”

“I had a leaky faucet, and CroppMetcalfe installed a sink near my washer. They also put in a shut-off valve because I didn't have one on my washer. They earned an A.”

“I think they did something related to the hot water tank, and they replaced the old heat pump. I have a service contract with them. They did well, but somehow, they had a tough time finding the electrical wires. It took time, but now it's OK. I'd give them an A.”

“CroppMetcalfe repaired my shower. Previously, the builders did something fundamentally wrong in terms of the installation. CroppMetcalfe corrected that because it was leaking—so now, no leaks after all these years. That's my main criteria, so I would grade CroppMetcalfe an A.”

“We've used CroppMetcalfe for plumbing. I'd give them an A.”

“The CroppMetcalfe plumber came to do a plumbing inspection, and he did what he was supposed to do. The plumbing inspection involves going through all the bathrooms and the kitchen, checking the sinks and the toilets, and making sure that everything works properly and doesn't leak and so on. I thought he was very thorough, and he took time to answer my questions. He recommended some repairs, and I am glad he did—I didn't know that we needed some things repaired. Altogether, I thought he was very helpful. I have a service contract with them, and I would definitely give them an A.”

“CroppMetcalfe did plumbing work for me and did a good job. I have used them over the years—they earned my trust years ago. I continue to do business with them because they are professional and do the job, as opposed to some other companies where they do it and then three weeks later, I'd have to go fix it again. They show up when they say they will, and they get the job done. They deserve an A+.”

“CroppMetcalfe did their job. The last time the guy came out, he did plumbing—he put a faucet in. I have a plumbing maintenance contract, and I've had them in the past for the air conditioner and heating. They come out twice a year for the heat and twice a year for the air conditioner. They know their job, and I have never had any difficult experiences with them. The quality of work was fine, and everything works. The workers were very sociable and very professional. I would give them an A.”

“I thought they were really good. They were on time, and the plumbers were very professional and very knowledgeable. I've been using them for several years, and I've found them to be very reliable. We had a new water heater installed, and a plumber came and did some work to make sure it was all in order—they came one or two times a year. I think one of the things I really like about them is they're available on short notice, and they come when there's a problem. They try to get here as soon as possible. After my water heater was installed, there was some kind of complication, and when I called, they sent somebody out that very day to come out and correct the problem. I was very appreciative of that. I would say they're an A.”

“It must be positive experience—I keep renewing my contract. The last time they serviced me was under the plumbing contract. They also service me for heating and air twice a year. The workers are very respectful of my home, and I'm comfortable having them in my home. I'd give them an A+ overall. They always do what they're supposed to do, and everything works. We would tell friends about them.”

“CroppMetcalfe worked on a whole series of plumbing issues for me. My hot water heater had leaked, and they had to replace that—that was the main thing—and then a whole lot of faucets and other stuff. I've used them off and on maybe for three or four years. They are courteous to me, and I believe I received quality product from them. It's been OK. They're an A.”

“CroppMetcalfe did some work for my residence. They provided HVAC service for me, and then they also did plumbing as a separate thing. I used to have an HVAC man who was terrific, but he was running the business by himself, and then lo and behold, he's working now for CroppMetcalfe. As it turned out, I had been with some other company before this, and I said, 'Well, I've seen the name CroppMetcalfe around a lot,' so I decided to sign up for them myself. I like the technicians who come to my home—I find them to be professional. On the plumbing side, they were here in September, and they fixed a toilet that had a problem. They came also in September for HVAC—they had to do some work on the air conditioning, I think. They were fine—excellent—so I would give them an A. I have had a good experience.”

“CroppMetcalfe is good—they are good on everything. They did some plumbing for me, and they also did the furnace and air conditioner work for me. I have never, never had a problem with those people—I would have them in my house any day. I'd rate them an A+, and I'd recommend them.”

“We have contracts with CroppMetcalfe for pest control, plumbing, and heating and cooling. They are courteous, and we are happy with their services. The last thing they did was they plumbed a couple sinks in our master bath, and they're working well. I would tell other people to go to CroppMetcalfe. I'd give them an A+.”

“We had an amazing experience, and our plumber was fantastic. They did plumbing work, and they installed our garbage disposal for us. The plumber and the service we received were A+. He also gave us a lot of advice and did the job excellently. He told us how to use our garbage disposal, and he was very thorough. We were very, very satisfied with them. I'd definitely give them an A+.”

“I liked CroppMetcalfe's expertise and their quality of work. They replaced our water heater, but we've used them multiple times. They have earned our repeat business because of the quality of their work. I'd give them an A+.”

“One of our toilets was not completely secured to the ground, and the other one started to run constantly and make an awful noise when I turned off the water. The plumber was able to fix it—he was knowledgeable and courteous. They're fantastic.”

“You couldn't ask for a better company. We bought our house in 1976, and their company had put all the heating equipment in all the homes in my area. We've always had a contract with them since then because we're pleased. They do plumbing for me as well. The last time they came, the plumbing was serviced, and it was just to make sure everything's OK. It was general maintenance. I really like the people they hire. They know what they're doing, and they're well trained. I also feel comfortable with them in my home; they're very trustworthy. I would say they're an A+. They're very good.”

“They do a very nice job. Over the years, they've done some plumbing work, they've put our air conditioners in, and they've put our heat in. Everything was satisfactory. It's fine quality of work. And they're very competent technicians, and they seem polite and knowledgeable—never any problems. They're on time, and they do things properly. They'll even come out on an emergency basis at the middle of the night. They've never been anything below an A grade.”

“We're with CroppMetcalfe, and we love them. We have them for plumbing service, HVAC—all that.”

“We use CroppMetcalfe for plumbing. We had some problems with the toilets, and they took care of that. They were here for quite a while, and there was quite a mess, but they did a good job and cleaned up after themselves. I would give them an A.”

“CroppMetcalfe is professional, and they stand behind their work. I use them for both air conditioning and plumbing, and I've been satisfied. I have an annual contract with them. I haven't really engaged them for my regularly scheduled maintenance plan yet, but over the course of the past 12 months, they came and did some maintenance—activated my air conditioning and cleaned it and did some ductwork cleaning. For my plumbing, they fixed a couple of toilets, and I'm due on both contracts for some maintenance activity. The workers who they send out are professional and competent. I'd refer them to another homeowner. They would get an A.”

“I've been very satisfied with them. They seem to be very efficient and considerate of their customers, and I think that they are a very reliable company. I use them for mostly plumbing, and they do the maintenance on my air conditioning and my furnace. I have a maintenance agreement with them, so I've used them repeatedly. I find that the techs who come are trustworthy. I live alone, and I find that I'm very comfortable when they come here. The cleanup is very good. I think they earned an A+.”

“We have been in this house for almost 33 years, and we've had them for our heating and cooling the whole time. Believe it not, we still have them going for the heating and cooling, and we just started using the plumbing service a couple of years ago. They fixed a faucet that fell off of the wall. I believe there was just one worker, and he was fine, and he was friendly. He kept my home clean. I would use them again, and I would give them a recommendation to other people. As a matter of fact, we did recommend them to one of our daughters. I would give them an A.”

“They're fine. That's the company we use regularly for everything. They usually show up on time, and their technicians are pretty much knowledgeable in their field.”

“I found CroppMetcalfe through a recommendation from a neighbor. They've done a few things for me earlier this year. I thought their customer service was very responsive. I know I got a new water heater from them. That was a little while ago, and it was a very good experience. I have them for regular maintenance, and any time they come, they respect my property as far as cleanliness and timeliness goes and everything. Like I said, they're responsive. And when they say they're going to be there within a certain time frame, they usually are. I think their employees are well trained, too. I have to give them an A.”

“I think they've been good—just fine. CroppMetcalfe replaced the whole toilet. I had a leak in my ceiling, and I haven't had the leak since, so I guess they were OK.”

“My plumbing is done by CroppMetcalfe. We have a contract with them.”

“We have had a service contract with CroppMetcalfe for more than 15 years. When we needed a sump pump replaced, CroppMetcalfe took care of it. They take care of our major services. They’re always on time, their guys are knowledgeable, and they stay as long as the job needs to be done. You can count on them to take care of business. I’m very happy with their work. I’d give them an A.”

“I had a good experience with CroppMetcalfe. We had a busted faucet in the kitchen sink. The plumber showed up on time, and got the job completed. I’d give him an A+.”

“The plumber that fixed our hot water heater was very personable. He was prompt and went out of his way to get the job done. It was excellent, quality work. I would recommend CroppMetcalfe, and I would give them an A+.”

“I’m delighted with the service. If I have any questions, they answer them. They’re easy to communicate with.”

“Their people are really top-notch. They’re friendly, they know what they’re talking about, they explain it, and they make me feel real comfortable about everything they’re going to do.”

“We’ve used them for probably the last 16 years. We have a maintenance contract with them for our plumbing. We also have a heating and air conditioning contract. They’re wonderful. We really love them.”

“I’ve been using CroppMetcalfe for 20 years. I’m happy with them.”

“We use them for a bunch of things, but most recently for plumbing. They were prompt in their response. We had a bad leak, and they fixed it and made future recommendations. They’re excellent, and they clean up everything. We give them an A.”

“CroppMetcalfe always does fantastic service. We’ve found them to be very reputable over the 22 years that we’ve been dealing with them. We have a service contract with them, and we had one for another property. They’ve also done some replacement work for us. First-class.”

“They’ve done some plumbing work for us. Their technicians were wonderful. Their customer service is always very good—they’re responsive. We have an ongoing contract with them, and everything is going really well.”

“We always liked them. No issues with cleanup, or customer service, or anything. That's why we keep going back to them. In fact, I'm the one that sets up the appointments.”

“I've recently had some plumbing work done by CroppMetcalfe. They've come out a couple times and they do good work. They seem to be able to diagnose the problem quickly and fix it quickly.”

“I'm very pleased with them. They did everything—plumbing, heating and cooling. I'm quite satisfied.”

“I'm using CroppMetcalfe. I would give them an A.”

“CroppMetcalfe does our plumbing and heating. They're fine. Good.”

“They did plumbing, as well as HVAC work. The services they provided have been excellent so far. They replaced an old HVAC unit. They've put some additional valves on the water coming in—normal plumbing stuff. I would refer them to other people.”

“They did a good job when I was building my bathroom. They met the deadline. I feel comfortable recommending them.”

“I like them a lot—we have an annual contract with them. To be honest, I've known no other competition—I've always been with CroppMetcalfe. But the work has been quality enough for me to stick with them. And that's been since '99.”