Universal Home Experts
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Universal Home Experts has received 4.4 out of 5 stars based on 137 customer surveys conducted through GuildQuality.
5
93
4
28
3
6
2
4
1
6
6th year as a Best Pick Call
"With background checks, drug tests, and ongoing training, you can be sure only the best plumbers will come to your home. Our plumbers focus on your safety, the protection of your home, and a permanent solution to your plumbing issues with a no-risk, 100 percent satisfaction guarantee."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services drains, pipes, sinks, toilets, faucets, fixtures, water heaters, garbage disposals, water softeners, and water filtration systems for residential customers. The company also offers electrical and HVAC services.
Warranty
Universal Home Experts offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Universal Home Experts is a family-owned-and-operated business that has served the greater Houston area since 1992. Founder Ed Valot has over 30 years of home service experience.
Employee Information
Employees wear uniforms and name tags, undergo background checks and drug testing, and drive purple-and-yellow vans.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
9326 Kay Lane
Houston, TX 77064
Hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
Licenses
M-37917

Compiled Score:

Universal Home Experts has received 4.4 out of 5 stars based on 137 customer surveys conducted through GuildQuality.
5
93
4
28
3
6
2
4
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/11/2021

No review comments provided

Review by
08/09/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
07/13/2021

“They went above and beyond!”

Review by
07/02/2021

“Yes, and I have.”

Review by
07/02/2021

“The service is nice. Quick response.”

Review by
07/01/2021

No review comments provided

Review by
06/13/2021

“Started out with electrical rewire of kitchen plugs in island where the worker did a great job, then branched out to plumming. Very nice workers and cordial.”

Review by
06/10/2021

No review comments provided

Review by
06/10/2021

“Professional on time and informative”

Review by
06/10/2021

“Otherwise, it was fine.”

Review by
06/10/2021

“I've been very pleased with each of them. The last one was a free electrical check. The young guy spent several hours going over stuff with me. He did really good. I've had air conditioners and electrical systems put in. if we go way back on my lights - that was five years ago - I wasn't really pleased with one of those guys. All the rest have been good.”

Review by
06/09/2021

No review comments provided

Review by
06/08/2021

“My elderly mother's home burst a pipe in the ceiling of her dining room in the Texas grid failure. Upon repressurizing, more pipes burst. Between an electrician and emergency plumbing, at $829 each for the first couple of pipes and $515 each thereafter, Universal Home Experts charged $7087 to fix 9 broken pipes and take down a chandelier before they were told to shut off the water and leave the house. Still repairing the house, realizing how badly we were gouged, I have grown angrier and angrier in the time since. I have never left a negative review for a company, because such reviews are either written by the extremely satisfied or the extremely dissatisfied, which offers little guidance for those doing research on goods and services. Take this as extreme dissatisfaction. I will never recommend this company and I will actively discourage others from using Universal Home Experts, after being taken advantage of after the freeze.”

Review by
05/18/2021

“Everything was great. They also came before I expected them. There was a wait list, and they got me in earlier than they told me they could. That was a great surprise.”

Review by
05/18/2021

No review comments provided

Review by
05/08/2021

“I would like to recognize Darian for his exceptional service.”

Review by
05/08/2021

“I don't remember his name but it was the plumber that came out to my home.”

Review by
05/08/2021

“Universal Home Exports met my expectations with the Air Conditioning service.”

Review by
04/27/2021

No review comments provided

Review by
04/01/2021

“the hot water heater was installed by a very well trained plumber and all is working well. Yea I would recommend Universal Home Experts.”

Review by
04/01/2021

“Nathan,”

Review by
03/29/2021

No review comments provided

Review by
03/09/2021

No review comments provided

Review by
02/11/2021

“Ricky and Camillo were exceptional to work with.”

Review by
02/04/2021

“The helpful installers met my expectations.”

Review by
02/01/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/04/2021

“All of your staff have been excellent in their professionalism and ability.”

Review by
12/07/2020

“Worked from start to finish, no down time.”

Review by
12/07/2020

“Brett”

Review by
12/07/2020

“Polite and respected social distancing”

Review by
11/24/2020

“The HVAC service from Universal Home Experts exceeds my expectations.”

Review by
09/15/2020

“I can't recommend the service because I felt like it was even more expensive than expensive. The price seems to be unnecessarily inflated.”

Review by
09/07/2020

No review comments provided

Review by
09/03/2020

“They did great with the follow up.”

Review by
09/03/2020

“All the people that came did a great job.”

Review by
09/03/2020

No review comments provided

Review by
09/02/2020

No review comments provided

Review by
09/01/2020

“The supervisor that gave the estimate and the actual workman were very satisfactory.”

Review by
08/16/2020

No review comments provided

Review by
08/11/2020

No review comments provided

Review by
06/13/2020

“Universal Home Experts met and exceeded my expectations because they were very professional.”

Review by
06/03/2020

No review comments provided

Review by
06/02/2020

No review comments provided

Review by
06/01/2020

“I have done this multiple times”

Review by
05/21/2020

“I was satisfied with the lady's ability to negotiate the cost on the outside pipe issue.”

Review by
05/09/2020

No review comments provided

Review by
05/07/2020

No review comments provided

Review by
05/07/2020

No review comments provided

Review by
05/07/2020

No review comments provided

Review by
04/13/2020

“they met or exceeded my expectations with the quality of the work.”

Review by
04/13/2020

“Emmanuel and Ricky should be recognized for their exceptional service.”

Review by
04/13/2020

No review comments provided

Review by
04/13/2020

“They meet my expectations because at the end of the project everything works and that is all I want.”

Review by
04/03/2020

“They met my expectations.”

Review by
04/03/2020

“Mark was excellent!”

Review by
04/01/2020

“We were satisfied with everything from Universal Home Experts. The workmanship was great and everyone was courteous, everything was good.”

Review by
03/04/2020

“They did a great job installing my hot water heater.”

Review by
03/04/2020

No review comments provided

Review by
02/15/2020

“Everyone that I dealt with is professional and courteous.”

Review by
01/13/2020

No review comments provided

Review by
01/13/2020

“The quality of the product was wonderful.”

Review by
01/05/2020

No review comments provided

Review by
01/03/2020

“Everyone that has came out has always been helpful, friendly, and answered my questions.”

Review by
01/02/2020

“Universal Home Experts met/exceeded my expectations in regards to the workmanship.”

Review by
12/31/2019

“Their people arrive on time and do a professional job.”

Review by
12/30/2019

“Ricky”

Review by
12/08/2019

No review comments provided

Review by
11/27/2019

“I would like to recognize Bob, our initial contact, for his exceptional service. He was very professional and kind.”

Review by
11/27/2019

“I would like to recognize Ricky, Manwell, and Larry.”

Review by
11/27/2019

“none, all were very professional”

Review by
11/07/2019

“I have been happy with almost everyone that has come.”

Review by
10/28/2019

“They did a good job of repairing the problem I was having.”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/11/2019

“Ricky was great,”

Review by
10/08/2019

No review comments provided

Review by
09/28/2019

“Mr. West the electrician was great.”

Review by
09/16/2019

“The air conditioning guy, Manuel. I don't know his last name.”

Review by
09/15/2019

“Ricky M”

Review by
09/03/2019

“I would like to recognize Anthony for his exceptional service! Anthony is the best I have ever been around .”

Review by
08/22/2019

“They met my expectations; they came in and fixed what needed to be fixed.”

Review by
08/19/2019

“Most of the technicians were professional, but some were not good enough.”

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

“The plumber was courteous and explained everything, which I really appreciated.”

Review by
08/02/2019

“The third-party contractor did a sub-par job. When I called them to fix it, the second person did a subpar job as well.”

Review by
07/31/2019

No review comments provided

Review by
07/23/2019

“They met my expectations in every area.”

Review by
07/10/2019

“The quality of work was great, as always, but prices keep skyrocketing.”

Review by
07/10/2019

“I would like to recognize Justin for his exceptional service. He stayed here after 10 o'clock trying and it was raining. He had a long way to get home. Ricky use to come to us, but he had some medical problems. They were all good though.”

Review by
07/09/2019

“Universal Home Experts did what they said they would do, were on time, and produced results.”

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

“Billy”

Review by
06/29/2019

No review comments provided

Review by
06/28/2019

No review comments provided

Review by
06/28/2019

“Billy?”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

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