Universal Home Experts
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Universal Home Experts has received 4.7 out of 5 stars based on 83 customer surveys.
5
65
4
13
3
1
2
4
1
0
3rd year as a Best Pick Call
"No matter your plumbing needs, our trusted, skilled, and trained plumbers are ready for the job. We specialize in residential plumbing repair, and all of our plumbers' vehicles are fully stocked and ready to go—so no running back and forth to the hardware store. Your plumbing needs will be met quickly and easily."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services drains, pipes, sinks, toilets, faucets, fixtures, water heaters, garbage disposals, water softeners, and water filtration systems for residential customers. The company also offers electrical and HVAC services.
Warranty
Universal Home Experts offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Universal Home Experts is a family-owned-and-operated business that has served the greater Houston area since 1992. Founder Ed Valot has over 25 years of home service experience.
Employee Information
Employees wear uniforms and name tags, undergo background checks and drug testing, and drive purple-and-yellow vans.
Licenses
M-37917
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Universal Home Experts has received 4.7 out of 5 stars based on 83 customer surveys.
5
65
4
13
3
1
2
4
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
07/11/2017

“I actually used them twice because they found a plumbing problem several years ago that was a very simple problem. Nobody seemed to be able to find it. I had some problems with my lights. The only thing is that it wasn't really their fault when they put a new plug. Unfortunately, nowadays with residential, they have to be child proof which means when you go to put your plug into the socket, they put it in the socket, you had to put it in straight back. My problem is I'm physically impaired and no matter how hard I tried I couldn't do that, but that was not their fault and my neighbor. He helped me by buying. We bought one of those extension cords and he put it in for me so that I'm able to just plug it into that, but that was not their fault. Both men were very nice—the plumber and also the electrician—were both very, very nice. I'd give them an A-.”

Review by
07/11/2017

“It was particularly positive with the last one, the one that replaced the problem. I've had plumbing done. I've had air conditioning and HVAC done. The HVAC was fine. The first plumber kind of goofed things up, but the others came in to replace and everything was really handled nicely. I'd have to give it an A- because of the one goof up. After the first goof up I had a little bit of flooding in the house. They just rotted out the floor under the kitchen sink. That's hard to give a good rating, but it was corrected.”

Review by
07/11/2017

“They haven't done anything in a while. They're my go to. They're timely, and they're fair. They have a good estimate, give feedback, and I've had great outcome for everything they've done so far. They do HVAC, electrical, and plumbing. I’d definitely give them an A.”

Review by
07/11/2017

“I think we did some of plumbing, HVAC, and electrical. Everything they've done for us, we've been happy with. I would recommend them. They've done excellent work. I have no complaints.”

Review by
07/11/2017

“They were on time, did a good job, no complaints. They did work on water pipes. Since I have no complaints, I'd give them an A+. Of course, I would recommend them.”

Review by
07/11/2017

“I liked their timeliness and professionalism. Universal Home Experts did some plumbing work for me. They were looking for a leak in the attic. I'd give them an A.”

Review by
07/11/2017

“I had a bunch of things done when I was selling a home. They were all sufficient. I think I probably used both those services from them. I'd give them a B+.”

Review by
07/11/2017

“They did plumbing. It was positive except for the price. I'd give them a B.”

Review by
06/27/2017

“I liked everything. They were fine to work with. I'd say an A.”

Review by
06/27/2017

“They were informative, and they took care of what I needed to be taken care of. I believe those guys worked on my pool system. I've used them before. I'd give them an A. It was a good experience.”

Review by
06/27/2017

“They were on time, personable, and professional. They did a tank-less water heater and a home heating system for me. This wasn't my first time with them. They did an air conditioning unit and some electrical work for me in the past. They get an A.”

Review by
06/27/2017

“This time around the cost of it seemed abnormally high. The first time that he fixed the toilet the seal came. It slipped off the wax seal. They've been here twice. They did plumbing and then the knob on our shower broke. I'd give them a B.”

Review by
06/27/2017

“Universal has done plumbing for me. They've given me some bids on A/C work that I did not follow through on because they're extremely expensive. They cleared some plumbing problems with the drains. I would say a B.”

Review by
06/27/2017

“They did plumbing, and they were just very efficient. They actually fixed it very easily, when the prior person who was going to fix it was going to tear a hole in our wall. Anyway, the guy who came just fixed it super easy. It was a little part, and they did a good job. They fixed a leaky shower. I would give them an A.”

Review by
06/27/2017

“I’ve used them several times for different things, from electrical to plumbing and they've always done a good job. They did some rewiring on a room on several lights. They ran some new electrical wires to the garage and an outdoor plug. The plumbing work was basically clearing drains. They are an A+ company.”

Review by
06/27/2017

“I think they're knowledgeable about the services that they're rendering. They're thorough in their explanation and giving you the option and choices. Their follow up has been good with them. We had air conditioning units. We replaced the whole system, and also we had a water heater put in as well as work done and checking of the electric services throughout the home. I'd give them an A+ for the overall experience.”

Review by
08/24/2016

“They do a good job, they show up on time, and stay within the quote they give ahead of time. This was plumbing, but they've done other work in the past. The one thing that was a little strange this time was that they made us prepay for the work before they even came out. Which was very strange because we've been a customer for three years. I would give it a B based on the whole payment thing.”

Review by
08/24/2016

“Actually, this is the third time I've used them. I've used them for electrical and plumbing work. I've been satisfied with everything they've done. I would say probably an A- for the overall experience, and that's simply because they are a little pricey.  ”

Review by
07/19/2016

“The individual that came out was very knowledgeable. He gave me some tips to keep it from happening again, explained what caused it, and why it happened. I had a clogged drain in my kitchen, so he unclogged it for me. I'd give my overall experience an A+.  ”

Review by
07/19/2016

“They were professional, came on time, gave an estimate, and they did the job. They were able to always do the job with the amount that they estimated. There was one problem with some installation that didn't go well, so they came back for free and fixed it. We had several things done. One was a toilet that wasn't flushing properly, it was leaking. It wasn't stopping the water from filling. Another thing was the laundry—the drain was backing up. I'd give the overall experience an A.”

Review by
07/19/2016

“They were honest and prompt and professional. They came and checked the plumbing. I'd give them an A rating.  ”

Review by
07/19/2016

“They did plumbing work. I'd give them an A and their quality of work was great.  ”

Review by
06/28/2016

“They did electrical work and plumbing. They were there when they said they would be. I'll give them a B+. If someone asked me, I'll recommend them, but I don't go out of my way to recommend.”

Review by
06/08/2016

“They did electrical and plumbing work. The only thing I could say is that all of the service people have been very nice and helpful. That's why we like to work with them. I'd give them an A+.  ”

Review by
06/08/2016

“I've used them a couple of times. They did good work, they were here quick, and they got it done quickly. I'd give them a B because the only complaint I had was when they gave me the quote, they could've asked if I wanted a cheaper version of the water heater. I didn't ask if they had a different model. It would've been nice if they just kind of offered the different range of models.”

Review by
06/08/2016

“They seemed pretty professional, did good work, and friendly. They fixed a plumbing leak and installed some additional outlets in my garage. I would give them an A-. I can't find any issues at all with the work, really. They're overall a little pricey. One of the areas that they were probably a little bit short on was getting the financial stuff set up. One guy was good at it, and the other guy wasn't. So they had to come back.”

Review by
01/12/2016

“He was there as fast as he could get there considering he was on another job. He evaluated the situation real well. He did look for the best option to repair the issue. I think he did find it. It did not require any repair work and he was in there and done real quick. It was good and he was courteous. He was knowledgeable. I think he ended cleaning the pipe because he noticed that it was backed up grease. No complaints.”

Review by
01/12/2016

“Everything was excellent. Matter of fact, I liked the service guy. He was very courteous and any questions I had he was more than glad to answer those questions, and anything pertaining to the work that was being done he made sure that I understood everything concerning the process. They actually cleared out a stopped up sink and also fixed a shower handle that wasn't working properly. I rate them an A, no complaints.”

Review by
01/12/2016

“The drain cleaning was OK. We called the same plumber once again to install a faucet in the kitchen. We think that we will never again call this company because of the outrageously high price. For installing one faucet the amount of money that the plumber charged was $330, which is absolutely outrageous. The first experience, the cleaning of the sink, that the water was poorly draining was positive basically. He did a good job, therefore we called him again, but after the second time we decided that never again will we call this company. No complaints for the cleaning, everything was OK.”

Review by
01/12/2016

“One thing is they work with the team. You know, you can hire them for three different problems, like plumbing, electrical, air conditioning and heat. I had a problem that required, well at least two of them to work together to solve the problem so that was a plus. The people were courteous and friendly and they just did a good job and they come back and I never had a problem with them coming back to see if everything was alright. They have good follow up so far. They did a lot of work. They replaced my air conditioner and heater and the electrical was, the wire was all burned up that goes to that so they had to replace the whole wire from the breaker box all the way to the thing and that was a big job since my air conditioner's on the roof. So they did that and they replaced the problem outlets that I had, electrical, and then also I had a plumbing problem under the kitchen sink. They did the work, they did it very well so I have no problems with them. I'd rate them an A.”

Review by
11/04/2015

“They charge a lot of money and I would have liked better service for the money. They did some repair work. My experience with them was okay but they had a couple of cancellations on me so that was frustrating. The technicians at the house were good but the cancellations were frustrating. We had a plumbing leak. I chose them over a different company because they were referred by somebody else. I’d give them a B because they fixed the problem but it took a few tries and a couple of cancellations. Without those cancellations I probably would have given them an A.”

Review by
11/04/2015

“They were very professional and seemed to know what they were doing. They seemed to have a lot of experience. They didn’t do any work. They just did an estimate for us for some plumbing and electrical work. It was a bunch of different things. I guess it is a little complicated. Their service and their estimates were great. Their prices were high. I’d give them a very good grade on their estimates and their knowledge and everything but I ultimately didn’t use them because their prices were so high.”

Review by
11/04/2015

“My experience with them was great, and I meant to send them a letter to let them know. They were great. They were very nice, very cordial, and very informative. I was very pleased with both the electrician and plumbing group, and I would recommend them. If I need some more work done, I will call them back. I needed to take out my gas stove and put in an electric one, so they did the wiring for that. The ceiling fan in the living room would not work with the switch; I had to use the remote, and I didn’t want that, so they fixed that. Then, they put up a ceiling fan, that I purchased, in the dining room. The plumber took out the gas water heater and put in an electric one. I’d give them an A. I was very pleased with them. I think it was Michael who also put in something on my breaker box that was some kind of surge protector.”

Review by
11/04/2015

“We had them replace the water heater and for some reason it got damp up there and they have a stop mechanism and the water went off. When they came out to fix it, the only thing I didn’t like is that it took them several days to get here. Once they came out they found out, they didn’t tell us and it wasn’t installed correctly, they should have asked us about an electrical outlet. So they put an electrical outlet in now so that mechanism which was working on batteries is now connected to our electricity in the house so that it won’t go off. Now our water heater works just fine. I think they actually replaced the electrical box at one time. I don’t know how we originally found them. I’d give them an A.”

Review by
11/04/2015

“I had some plumbing work done by Universal Home Experts. My dishwasher was installed by a different company, and when the installers left, they had crimped a hot water pipe so that the hot water had no pressure. The guy from Universal was able to come in and do exactly what I needed him to do, which was fix it. The company does a lot of work for my wife’s business too. I’d give them an A+.”

Review by
11/04/2015

“I had an electrical panel put in. They just seemed to be very cordial and truthful. I thought they were a little high on the plumbing because he was going to charge me $600 to clean out my 2 hot water units or whatever they’re called. I thought that was a little high. They put in an electrical panel. He said I needed a new electrical panel. He did a lot of hard work pulling that panel out and putting all those wires and everything in. I’d give them over the top grades with a star.”

Review by
11/04/2015

“They were great. They were very honest and didn’t try to sell us anything we didn’t need. They did their work efficiently, and they were great. We had two different things. We had a plumber come out, and he did a survey of our plumbing system just to let us know what was going on because we had just moved into the home. Then, we also had the air conditioning done, and they did great. We had an issue, and they took care of it. I would give them an A.”

Review by
11/04/2015

“They’ve been very professional every time they’ve come, and they’ve done a good job. They always have nice people that come out and do a good job on the job. If I ask a question, they are always willing to give me other options, and they don’t push for service that I don’t want. They just give me options, and I really like that. They’re a really good company. We’ve had electrical, plumbing, and A/C work done. I’d rate them as an A.”

Review by
11/04/2015

“I’m always there when they come, and they answer all my questions about what they’re doing. They tell me what they’re doing, and they’re friendly. They’re not just matter-of-fact; they actually act like they’re interested. They have redone the air conditioner, and they have put in a box for us—the box outside. I think they did a hot water heater for us. They get an A.”

Review by
11/04/2015

“I like their professionalism. They did some routine annual check for the plumbing and electrical. I've been using them for five years. They've done heating and air conditioning work for me as well. What stands out about their customer service is the people that they send to the job—they’re knowledgeable. I like the one-stop shopping.”

Review by
11/04/2015

“Universal Home Experts installed a new disposal in my kitchen. It was very good—no problems and no complaints. They showed up when they said they would, and they finished it quickly. I chose them over a different company because they were available to do it within a day or two. They deserve an A.”

Review by
11/04/2015

“They did some plumbing work for me and stuff. They did a real good job, and I was real pleased with their work and their services. They were pretty detailed in their services. They came in and knew exactly what needed to get done, and they took care of it. I’d give them an A.”

Review by
11/04/2015

“They came and did some plumbing. We wouldn't use them again. The experience was positive because they were pleasant. They were prompt. They replaced a shower valve. I found them in a magazine. I'd give them a C.”

Review by
11/04/2015

“It was professional and on time. The technicians seemed very well trained. They replaced and installed a new water heater. I’ve been using them for some time on other jobs. They’re an A.”

Review by
11/04/2015

“They told me what they were going to do, and they stuck to their word and did it. The water wouldn’t come out of the faucet in my bathtub, so they fixed that. I’d rate them an A.”

Review by
11/04/2015

“They were quick and friendly. They did a hot water heater installation for me. I chose them over a different company because my mom referred them to me. I’d say they’re an A.”

Review by
11/04/2015

“It was a good experience. Universal Home Experts did my water heater. I liked the way they came, did the work, and called me up. I didn’t have any bad experiences, so everything was good. I would give them an A. It was good and not bad at all.”

Review by
11/04/2015

“They are pretty quick and easy to get ahold of. I've been using them for less than a year. Over the last year, they did the plumbing, A/C, and electrical. If a friend or neighbor asked me about them, I'd give them the lowdown on my experience.”

Review by
07/21/2015

“Universal Home Experts replaced my HVAC system upstairs, as well as my water heater. Ricky, who scoped and sold the HVAC, and Danny, who scoped and sold me the water heater, were excellent. They both invested a significant amount of time to evaluate the problem and explain our options.”

Review by
07/21/2015

“I like that Universal Home Experts came on time. He was very accurate with the diagnostic, and they fixed it the same day. It worked out just fine. They came to service my A/C. He changed a pipe because there was a leak in one of the rooms. We'd recommend the company. It was fine.”

Review by
07/21/2015

“Replaced flange and seal on one toilet, replaced seal on second toilet and one bottom washer on tank bottom. Two new shutoff valves. Besides shoddy work(needed to call them back twice) they overcharged by 100's of dollars. I finally had to repair toilets with new flush units. I realize now I should have done this job my self and saved more than a thousand dollars. They could never even get my name right.”

Review by
07/21/2015

“They addressed the problem. They fixed my electric light system. I found the company in a county book. They were listed. Their electrical people were extremely good, and so was the air conditioning. The plumbing was less well. They supposedly did three different jobs. I would give them A+ for electricity, A+ for air conditioning and B for plumbing.”

Review by
07/21/2015

“On my tankless water heater - what that 'other' company had neglected to tell me was that the flood stop could shut itself off when the batteries ran down ... a rather important piece of information I'd say.... As usual, they were on-time, kept me informed as it was diagnosed and fixed the issue quickly ...”

Review by
07/21/2015

“I've used Universal Home Experts for several projects over the years. Universal Home Experts installed a hot water heater, and also replaced a leaking faucet on a bathroom sink. They have also done electrical work grounding an antenna, and installing interior and exterior lighting. And they also installed an air conditioner air purifier—UV light and filter—on the air conditioner in my attic. Whether performing work on my home's plumbing, electrical, or air conditioning, Universal Home Experts has sent courteous and professional technicians whose quality of work is outstanding. Their recommendations and suggestions are sound and reliable. They truly are experts.”

Review by
07/21/2015

“Replaced smoke detectors and installed carbon monoxide detector. 5 yr warranty. Replace bathroom exhaust fan. Replaced transformer for doorbell and chime. A/C & heating unit replacement. 10 yr warranty for parts & 5 yrs for labor. Replace breaker box. Installed whole house surge protector. 10 yr warranty all parts & labor. As a Service Partner (package purchased annually), receive spring and fall A/C unit checks and home safety electrical and plumbing check-ups. The warranties on parts and labor provides some peace of mind, at least for the length of the warranty. I had a negative experience after the smoke detectors were replaced, in that one detector alarmed for no apparent reason a couple times per night. That smoke detector was replaced with installation of the carbon monoxide detector. The only other negative experience I have had is that the technician left the insulation hood to the attic open in the spring after the spring A/C unit check-up.”

Review by
07/21/2015

“They have done several different works for me . They did a major work where they had to reinstall new electric panels out side and Inside of the house. There had been an accident where a truck clipped the lines that fed my house from the street and my whole panel was pulled out causing almost a fire. It was very involved and it took them three days to complete the work which was done excellently. The city reimbursed me for that job. Then they reinstalled my garden lights because I had them all rigged up with extension cords which was very dangerous and unprofessional. They did an excellent job but I had a small problem with them in the sense that when they installed 5 different stations so no circuit would be overloaded they did not centralized the controls so I could turn the lights with one switch, instead they expected me to jump over railings and get under the deck and behind bushes to turn on each station. They said that I did not specify that I wanted just one switch and they charged me 1,800.00 dollars to do it the way I wanted. Needless to say I was very upset about that. Then they reinstalled all the connections that I had under the deck for my waterfall because originally was not done properly by the people that installed it several years ago. They did a good job but by doing this they disconnected some of the lights of my trees. They fixed the problem with two of the trees but left one without fixing and they wanted me to pay extra for that because I did not show them that tree. I complained that the problem had been with all the trees and it was not my fault if they assumed that there were only two. Finally, they did not charge me for connecting that third tree. I told them that when they do a job they should have everything very clear with the customer and not assume things. I have to say that in general they are very good at the job they do. They are very expensive but if the job is serious they are worth it. The problems I had with them were mainly miscommunication. I would use them again and I recommend them highly. Besides they are very nice and careful with everything and clean after themselves. In other words they don't leave a mess like other workers.”

Review by
07/21/2015

“We had a broken hot water tube inside our wall. The plumber at Universal did a great job on the repair. The plumber was knowledgeable and courteous.”

Review by
04/30/2015

“Whatever they did, they did it well. I don’t remember anything bad, and everybody was very nice. We had a lot of electrical work done last year, and then recently, we called them out for some plumbing. I’d give them an A.”

Review by
04/22/2015

“I liked the responsiveness and that they had follow-up calls. After a service technician came out, they had someone from their office immediately call and make sure that everything was well—I really liked that. They did a lot. They did plumbing and HVAC work, and they actually did a little electrical work, too. I found the company when I saw a truck down the street, and it was one company that did all the things that I needed. I thought that was perfect. They’re an A.”

Review by
10/08/2014

“They did the job pretty first. They worked pretty diligently. They did several things. They put in a new disposal. Then they put in some surge protector lights and some other lights outside. I would recommend them. They're good guys. I would probably give them a B+.”

Review by
10/07/2014

“They were really quick, but it was kind of cut-and-dried. They had to rebuild the inside part of our toilet because something had broken off. He was very nice and friendly, and he was quick. I think he had to go get a particular part, but he came right back; it didn't take very long. We haven't had any problems since. They had done some work for me before. I think one of the first things they did was fix a short on my porch. That was probably more than a year ago, and a month or so before then, they did a surge protector. They’ve earned an A+.”

Review by
10/06/2014

“They were courteous and on time, and they did a good job. The price was pretty good. It's not leaking—that's what’s important. Ricky came by to do the air conditioning for me, and he did a really good job. I would give them an A rating.”

Review by
10/06/2014

“They did plumbing work back in January. I would grade them an A-. The only minus would be because it was a little expensive, but it worked.”

Review by
07/29/2014

“Universal Home Experts did a good job. They were on time and seemed very knowledgeable about what they were going to do. They gave me a proposal and completed the work without any problems. They replaced an outside security light, installed a fan, and replaced a switch in the bathroom. I would grade them as an A.”

Review by
06/13/2014

“It was a little bit negative and a little bit positive. The first experience was good, but then the follow-up from them was bad. There was some damage done as far as some leaking and they said they would take care of it and then they never called back. I would say D+.”

Review by
06/13/2014

“It was positive on the A/C and negative on the financial impact. Their work and customer service are good. They put a new HVAC system in, and I’ve used them for plumbing things before. I would rate them as an A+.”

Review by
06/13/2014

“I would say it was a positive experience, but their prices are really high. I had them out there to check electrical stuff and do the hot water. The quality of the work was good. I'd say they're a nine out of ten—an A—but I wouldn't use them again.”

Review by
06/13/2014

“They offer a broad network of services, from plumbing to A/C to electrical. They’re kind of a jack-of-all-trades, so that’s really convenient for me; I don’t have to call multiple contractors to get some work done. I can go to them for really any repair that I need at my home. I’ve used them on several occasions. I actually have a maintenance plan with them, so they come out and check our two A/C units and our electrical stuff. They did a lot of electrical work on our home last year. They’ve always been very professional when visiting our home. They put electrostatic pads around their shoes and things like that when they’re coming in and out of the house. They’ve earned an A.”

Review by
06/13/2014

“No, I will never have them again. I've still got to check the e-mail because they were supposed to send me some documentation — they installed some bathroom vents, ceiling fans, some other — a ground fault for my house. But they threw away all the boxes, the documentation, nothing, so I had to call them back to come — you know, I'm not living in the house, I'm renting it, so I wanted the renters to know what was in the house. They did the work but they threw away all of the documentation and I had to have them come back and the guy got up here, and that's what I'm saying — I've got to check my e-mail because they were slow to send me the model number and parts and all this for the fans, the vents, the lights, whatever else. I would say B, everything they put in works, they did damage a piece of my wall in the bathroom where they installed the wall switch, which I cannot think of how they could do that, and they made no effort to repair it. I think everything works. I think they're highly overpriced. I wouldn't recommend them to anybody.”

Review by
06/13/2014

“They seemed very professional and they handled situations quickly. The air conditioning gentleman who had been out before, I've seen him a couple of times in the past couple of years — superior. Excellent gentleman. Kind, and, my dad was elderly and he did not try to force anything on my dad. And while a couple of things were suggested and my dad easily acquiesced, but there were times that I was wondering if we actually needed them. But at the same time, now, they are pristine and we're selling the house and I think it was worthwhile that they suggested it. It was a maintenance on the air conditioning, electrical, and plumbing. Overall, I'd give them a B+. I would recommend them, I would also tell them — I would say they were great but I would tell them to use their own judgment and if you have multiple installations I wouldn't suggest it. I think some of the things we didn't need and we didn't do them, but overall I would trust them and recommend them.”

Review by
06/13/2014

“It was mostly positive. They installed an air conditioning unit and a furnace and a water heater. The work was pretty good, except the furnace had a problem — actually the air conditioning unit attached to the furnace had a water leak and according to their technician that came out and checked it, it was an installation error, or improper installation. The second technician resolved the issue without a charge. I would use them again. I would say a B. I would recommend them.”

Review by
06/13/2014

“Everything was good with Universal. We haven't had any issues. The customer service was very good. The first time they came, they just came to check that everything was working properly with the electricity and the plumbing. This was the first time we've actually had them work on something; they did some work with the A/C, and they did a good job. Everything is working well so far. I don't have any complaints, so I would say they’re an A.”

Review by
06/13/2014

“They not only take the time to come out, but they are very friendly, cordial, and very thorough about explaining things. You don't get the feeling they're trying to rip you off. They also clean up after themselves. This time, they did the inspection for the water heater and air conditioning, and the time before that, they put the surge protector on for the house. I'd give them an A+ for every time they’ve come out.”

Review by
06/13/2014

“It was a problem we had with our plumbing. We'll go with A+.”

Review by
07/03/2013

“Universal Home Experts was awesome. They installed an outlet up here and they did something else - the light switch in my bathroom was making noise, and so they replaced that and then they also added an outlet, basically. They did two things and the guy was wonderful doing them both. I would definitely use this company again. I would give them an A+. I'd use them again and we thought they were wonderful.”

Review by
07/02/2013

“When Universal Home Experts first came, I thought they were really nice and honest, but they have a very flaky office manager or person that takes their calls or whatever. After they finished their work, I found out that my water heater had broken down. There were ten men going up and down my attic getting rid of the stuff in the attic (the air ducts or whatever) and not one of them told me, ‘Hey, your water heater's broken,’ or anything like that and it was totally leaking. I went up there, and I thought that maybe one of them had accidentally bumped it or whatever. They were really unprofessional when they came to look at it, and I was really upset that they didn't even offer to help, because they also do plumbing work. Long story short, I had to pay for a home inspector to come out to investigate to make sure everything was OK. So, I had told Universal Home Experts, ‘Look, I'm the only one that lives here. I work 8 a.m. to 5 p.m., Monday through Friday. I can't just be taking off waiting for this inspector.’ So, I specifically told them to come on a certain day. The guy didn't show up. There's just lack of communication with that place. I paid for the inspection, and I never even got it. I paid over $15,000.00 for all their work. I even had to get a small home loan for this. That's a lot of my money and I just really didn't appreciate their customer service. They just need to get more staff that's communicating with the customer, more customer-friendly people.”

Review by
07/01/2013

“I think we had trouble putting in some lights and electrical outlet problems in the master bathroom. The quality of the work was very good. The technicians that came out were very cooperative and professional—they finished the work in a reasonable amount of time. It's been great. That was the first time I used them. I would use them again. I’d give them an A.”

Review by
06/27/2013

“Universal Home Experts messed up and had to come back and cost me more money. I don't know what happened. They didn't pass inspection, and it was three years later. The inspector came out because they didn't get a permit or something, and they had to come back out and somehow it cost me eight hundred more dollars. I think they said that it should have been done initially so I guess I would have been charged initially. I'm not sure. I wanted to make sure it was going to pass, and that was as good of a deal, as they could give me. I wasn't really amused with them. I wouldn't recommend them. I had an electrical panel installed, and they came back because there was a PVC pipe that was coming up out of the ground that went to the electrical box, and I guess we'd had a lot of shifting. They said, ‘Oh, well, we can fix it.’ Then they had to attach some electrical wires or something to my house on the side and then check the air conditioning. For the work, since it wasn't done correctly, I would say a D. The service wasn't bad, but to me, the service and work is all part and parcel. So, I would say D.”

Review by
06/27/2013

“Universal Home Experts is wonderful. They are very great, and they are top-notch, first rate, and I would have to say that Ross, I can't think of his last name but Ross who has worked for them for a while is their number one technician. All of the guys that work there, but Ross was extra wonderful. If I can, I wait and get Ross to get to come to my home to do anything, even to dry bolts. They're really good. Universal Home Experts is extra wonderful and Ross is one of their best. They came and because I had hired a contractor to build a wine room in my home and their electrical person didn't do it very safely and didn't ground my wires very well, and so I had Universal Home Experts come and they dug a hole all across my backyard and they put all the electrical work for my wine room that I added to my home upstairs, and they did all of the electrical work for my new room in my home, and for my hot water heater, and electrical stuff for my chilled room upstairs, and they put it all in a middle pipe and dug it into my ground so that the water would not affect the electrical wires, and they put it in one inch or whatever diameter pipe, and they dug all across my backyard and did it very nice. They were very good, they didn't tear up my whole backyard. They did it nicely; the grass regrew easily after they dug up my backyard. They did really good work, electrically, and I've had no electrical problems with my wine room, or my hot water heater, or anything. They get an A+.”

Review by
06/27/2013

“I thought Universal Home Experts was fine and the work they did was fine. They did a dryer vent which I've never seen a square one before, and the guy had to call in to see how to do it, but he did it and I don't remember what the plumber did. The quality of the work was fine, no complaints. Everything's held up fine. That was the first time I used Universal Home Experts. I probably would use them again. I'd give them an A.”

Review by
06/26/2013

“The work that the technician from Universal Home Experts did was very good. He was a very polite, courteous technician and he did very good, neat work in a timely manner. The only thing is - it could have been a miscommunication between us - he replaced a ceiling fan and I wanted some of the parts off the one that he took out and he had disposed of it and didn't keep the parts for me, but other than that it was a good experience. I would give them an A.”

Review by
06/26/2013

“The quality of the work was excellent. Universal Home Experts did the electric box, they changed to a federated box to a Cutler Hammer box and rewired a bathroom with GFCI, so that's been done by them and all those work perfectly, and then the air conditioning was also done by them. They showed up on time, they cleaned up behind themselves, and the inspectors qualified their work. So they've done everything they were supposed to do in order and timely manner. An A+ only is the only thing I could give them because they did everything in a timely manner. They knew what they were doing, did the work, and got out. I'll put it that way and that's the best I can give anybody.”

Review by
06/26/2013

“It was fine. There was a problem with my bathroom light going off, and he found the root cause of it in the attic. The technician who came out was helpful. I would use Universal again. I would grade them an A—no complaints.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: