Universal Home Experts
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 508 Surveys
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Compiled Score: star star star star star
Universal Home Experts has received 5 out of 5 stars (A-rating) based on 508 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"No matter your plumbing needs, our trusted, skilled, and trained plumbers are ready for the job. We specialize in residential plumbing repair, and all of our plumbers' vehicles are fully stocked and ready to go—so no running back and forth to the hardware store. Your plumbing needs will be met quickly and easily."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services drains, pipes, sinks, toilets, faucets, fixtures, water heaters, garbage disposals, water softeners, and water filtration systems for residential customers. The company also offers electrical and HVAC services.
Warranty
Universal Home Experts offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Universal Home Experts is a family-owned-and-operated business that has served the greater Houston area since 1992. Founder Ed Valot has over 25 years of home service experience.
Employee Information
Employees wear uniforms and name tags, undergo background checks and drug testing, and drive purple-and-yellow vans.
Licenses
M-37917
Areas Served
Cypress, Katy, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I think we did some of plumbing, HVAC, and electrical. Everything they've done for us, we've been happy with. I would recommend them. They've done excellent work. I have no complaints.”

“They did plumbing, and they were just very efficient. They actually fixed it very easily, when the prior person who was going to fix it was going to tear a hole in our wall. Anyway, the guy who came just fixed it super easy. It was a little part, and they did a good job. They fixed a leaky shower. I would give them an A.”

“They were on time, did a good job, no complaints. They did work on water pipes. Since I have no complaints, I'd give them an A+. Of course, I would recommend them.”

“I think they're knowledgeable about the services that they're rendering. They're thorough in their explanation and giving you the option and choices. Their follow up has been good with them. We had air conditioning units. We replaced the whole system, and also we had a water heater put in as well as work done and checking of the electric services throughout the home. I'd give them an A+ for the overall experience.”

“I've used them several times for different things, from electrical to plumbing and they've always done a good job. They did some rewiring on a room on several lights. They ran some new electrical wires to the garage and an outdoor plug. The plumbing work was basically clearing drains. They are an A+ company.”

“I actually used them twice because they found a plumbing problem several years ago that was a very simple problem. Nobody seemed to be able to find it. I had some problems with my lights. The only thing is that it wasn't really their fault when they put a new plug. Unfortunately, nowadays with residential, they have to be child proof which means when you go to put your plug into the socket, they put it in the socket, you had to put it in straight back. My problem is I'm physically impaired and no matter how hard I tried I couldn't do that, but that was not their fault and my neighbor. He helped me by buying. We bought one of those extension cords and he put it in for me so that I'm able to just plug it into that, but that was not their fault. Both men were very nice—the plumber and also the electrician—were both very, very nice. I'd give them an A-.”

“It was particularly positive with the last one, the one that replaced the problem. I've had plumbing done. I've had air conditioning and HVAC done. The HVAC was fine. The first plumber kind of goofed things up, but the others came in to replace and everything was really handled nicely. I'd have to give it an A- because of the one goof up. After the first goof up I had a little bit of flooding in the house. They just rotted out the floor under the kitchen sink. That's hard to give a good rating, but it was corrected.”

“They were on time, personable, and professional. They did a tank-less water heater and a home heating system for me. This wasn't my first time with them. They did an air conditioning unit and some electrical work for me in the past. They get an A.”

“I liked their timeliness and professionalism. Universal Home Experts did some plumbing work for me. They were looking for a leak in the attic. I'd give them an A.”

“I liked everything. They were fine to work with. I'd say an A.”

“They were informative, and they took care of what I needed to be taken care of. I believe those guys worked on my pool system. I've used them before. I'd give them an A. It was a good experience.”

“They were very knowledgeable in wanting to make sure that I fully understand what they were doing. I'd give them an A overall.”

“They did plumbing work. I'd give them an A and their quality of work was great.”

“They were honest and prompt and professional. They came and checked the plumbing. I'd give them an A rating.”

“They were professional, came on time, gave an estimate, and they did the job. They were able to always do the job with the amount that they estimated. There was one problem with some installation that didn't go well, so they came back for free and fixed it. We had several things done. One was a toilet that wasn't flushing properly, it was leaking. It wasn't stopping the water from filling. Another thing was the laundry—the drain was backing up. I'd give the overall experience an A.”

“They did a good job. I was happy with the service and they're polite. They replaced the water heater. I'd give them an A. I was happy with what they did.”

“Everything's fine. They did a good job.”

“It was a fine experience.”

“Universal Home Experts was fine.”

“I had some plumbing work done by Universal Home Experts. My dishwasher was installed by a different company, and when the installers left, they had crimped a hot water pipe so that the hot water had no pressure. The guy from Universal was able to come in and do exactly what I needed him to do, which was fix it. The company does a lot of work for my wife's business too. I'd give them an A+.”

“They were quick and friendly. They did a hot water heater installation for me. I chose them over a different company because my mom referred them to me. I'd say they're an A.”

“It was a good experience. Everything was OK. I would give them an A.”

“It was a good experience. Universal Home Experts did my water heater. I liked the way they came, did the work, and called me up. I didn't have any bad experiences, so everything was good. I would give them an A. It was good and not bad at all.”

“It was professional and on time. The technicians seemed very well trained. They replaced and installed a new water heater. I've been using them for some time on other jobs. They're an A.”

“They did some plumbing work for me and stuff. They did a real good job, and I was real pleased with their work and their services. They were pretty detailed in their services. They came in and knew exactly what needed to get done, and they took care of it. I'd give them an A.”

“They told me what they were going to do, and they stuck to their word and did it. The water wouldn't come out of the faucet in my bathtub, so they fixed that. I'd rate them an A.”

“Universal Home Experts installed a new disposal in my kitchen. It was very good—no problems and no complaints. They showed up when they said they would, and they finished it quickly. I chose them over a different company because they were available to do it within a day or two. They deserve an A.”

“I had a positive experience.”