“The guy was helpful and went above and beyond what he was supposed to do”

“They've been prompt and courteous.”

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“The reason I would be hesitant to refer them to anyone is because they are very expensive.”

“I was not happy with the price I got for some of the work they did. The price was a little too high.”

“Thankfully I haven't needed them again. Winters Home Services fixed my hot water heater. They were responsive, communicative, and professional. They were great.”

“Initially, they came out for busted pipes. It was 10 at night and they stayed until two in the morning. It was an emergency call. I found their information from a website. We worked with them recently for mold in the air conditioner as well. I plan to use them when I replace my air conditioner. They all deserve raises!”

“I might give them a call again 10 years from now because that's how long the water heater lasted last time. I can't remember the gentleman's name, he came by here Jan. 16th, 2017. Zane was his name, he was a good guy; lanky guy. I got his cell phone number. I got his contact number in case I need him.”

“I used them one time a while back. I think they did a couple of sinks for me. The only thing was, they're super expensive. Other than that, the work was good, everything turned out great. I'd grade them an A. I could be off a little, but I felt like it was significantly higher than other plumbers I've had.”

“They worked right through their lunch to get my plumbing going. They replaced a major pipe for me that was deep into the ground. They worked really hard. The job took a lot of hours. They kept going until like 9:3 at night, from 7 in the morning. They're an A, definitely.”

“Winters did some work for me, they charged me three times the price. I've had several plumbers here who said they should've charged me more than $7 or $8; $8 tops. They charged me over $1,9. When I called, they sent me a little check back, but it was still more than double what I should've paid. They did a good job, whatever they did. They just replaced the pipe. I happened to have put a new furnace system in, and the guy I had just did oil, but he didn't do the gas. It was a gas pipe that was kind of corroded, and he said 'You better have that checked. I don't do that. I just do oil.' He said to get a gas company or a gas plumber to do it. The guys were very nice. They did a clean job, and I'm sure it's a good job, but I had no idea what it was going to cost me. I saw two plumbers, two of them, and they said, 'This shouldn’t have cost you more than $8.’ But $1,9 or $2,? That's ridiculous. That was my experience with Winters, but I can't say I wouldn't call them again. The total experience wasn't bad. They did a good job I guess. I haven't had any explosions. The pipe was new. But replacing a pipe like that should have cost me $7; I shouldn't have paid close to $2,. I don't know anything about these things, so that's what he charged me, and that's what I paid. When I found out what I did, I spoke to somebody, and they sent me something like $5 back. But it still was way over the money. But I did it. It's done now, and there's nothing I can do about it.”

“I called all four names in Best Pick Reports. Winters were the ones who blew me off. They called me like two hours before and asked if I was going to be home. I said 'yes' and nothing. They never showed up. They were the ones I had the negative experience with. If they blow me off I'd say that's a D. I mean, I received no call or anything. That's all on them, and all it takes is one call to say, 'Hey I'm not going to make it.'”

“They were just very nice people. Winters was a little bit expensive for me; they were over $6 for three years. Another company was a little more reasonable. I'd give Winters an A; they were very, very nice.”

“Mike from Winters did work for me. He's very polite, and he's a very nice guy. They're an A.”

“We like them very much. I would say they do excellent work.”

“They did a great job. That was the second time we used them, so we were comfortable with them, and we felt like they did a good job. I'd rate them an A.”

“They came over and determined that no work was necessary, so they didn't charge us. That was nice. I'd grade Winters an A.”

“Winters started work for me a couple of days ago. They're working through a sub-contractor. I have no complaints.”

“It was a pretty good experience. It was an A.”

“They did a great job. I would recommend them.”

“Winters did a great job.”

“I have no complaints.”

“They helped me with a sewer drain and pipe. I’d rate them as an A.”

“I liked the company because they came 2 or 3 times here. I spent a lot of money with the company and they did the work good and fixed the pipes. There is still a problem but not like before. They did work on the boiler and central A/C/heating. They changed an old part because when I bought I did not know about the problems with the central A/C and central heat. I tried so many different companies in the beginning and then I found this one. I’d give them an A.”

“They were prompt and did the job well. They were good. In the fall, they fixed a drain and garbage disposal for me. The customer service was very good. I never had any issues or had to call them back for anything. I’d give them an A.”

“Winters Home Services was great. The gentleman was extremely nice and helpful. He was really awesome, so it was a really great experience. They snaked the bathroom and the garbage disposal. They definitely get an A+.”

“Everything is working beautifully. It was fine. It was just great. They unclogged a drain. I would recommend them to a friend or neighbor. The customer service was great. I’d give them a B but there were no issues.”

“I liked everything about them. They were great. I liked the professionalism, attitude, time, and expertise—all of the above. My house is super warm. They gave me a new igniter and a new burner. They get an A grade in my book.”

“They were friendly and knowledgeable. They were checking for a gas leak, and they fixed the gas pump. I'd had them before but they changed. I'd dealt with them before, so I liked them. They put in my furnace. I’d rate them as an A.”

“The service was good. The guy who came was quick and professional. My sink was clogged; he snaked it, cleaned it, and made it drain. I would recommend them, and if I have a problem again, I will call them quickly. I’d give them an A.”

“I would say my experience was 50/50. When the work gets done, I suppose it's great. I'm still waiting on something that was first reported last fall in 2015. This is now 2016, and I'm still without an operable faucet in the bathroom. I'm not pleased. I'll give them a C+.”

“Winters Home Services was great. They came over and unclogged my sink, which was the problem. The guy was clean and quick, and he did a great job. We were very satisfied and happy. He also unclogged a basement drain. I would rate them as an A.”

“It was efficient work, and they did the job. All was well. It was Thanksgiving, and they came out on Thanksgiving Day. We had a backed-up dishwasher and pipe. They cleared it and fixed the pipe and the drainage. I’d definitely give them an A.”

“They did what they said they were going to do in a small amount of time. As I recall they had to fix a drain that was clogged. If a friend or neighbor asked about the company I would recommend them. I’d give them B+ because there was a mark that was left on my wall that I wasn’t particularly happy about.”

“Winters was excellent. They came very reasonably. We ran into trouble trying to get them into the unit they needed to get into in order to do the repairs they were doing. They kept, really, a wonderful frame of mind about constantly rescheduling. Their communication and their service were really excellent. I'd grade them an A.”

“They came back for a follow-up on some work that I wasn’t satisfied with, and they fixed it right away, so I was happy with that. They fixed some plumbing issues I had with drains. If a friend or neighbor asked about the company, I would recommend them. At first, I was not satisfied, but then they fixed it. I’d give them an A.”

“They took care of the problem. I think the price was a little bit high but they did take care of the problem so they resolved the issue. I had a clogged bathtub so they came in and I think the initial estimate they told me was around $100 but when they came in they told me they needed to do more than they thought they needed to do so it became more expensive. I wasn’t very happy with the price but the work was perfect. They resolved the issue. I’d give them a B.”

“They were reputable. They came when they were called. The guy was great and was easy to be with. They were personable. They showed me the video they took of the inside of my pipe and it was fine. I had problems with tree roots. This was the line that goes between my house and the street. I’ve had trouble with tree roots and every 4 or 5 years I have to have it blown out to make sure it does not impede the passage of the sewer to the street. I’d give them a B+.”

“They had prompt service, great expertise in their field. I like that a part that was relatively obscure was found within a half hour's time. We were without hot water for a couple of days and we were just overjoyed to have it back in working order. The expense was great, but it was a part that was relatively—the furnace system's what they installed, and it was a part that either has a longevity of twenty years plus or five years in our case. There was no blame to lay on anybody. I'd give them an A.”

“My husband was the one that worked with them, and I think that in the end, they weren’t able to solve the problem. I can't say that I was super satisfied, but I didn’t work with the company directly. We had a clogged drain, so we ended up calling another company. It was a bit of a mess, so I’m not necessarily shocked that they couldn’t fix it. Our experience was probably neutral. I’d give them a C+ or B- probably.”

“My drain was backing up. I was happy to be able to do laundry. It was a floor drain that’s attached to my laundry room, so every time I tried to do laundry, water was coming up in the basement. I have not had any problems with this since they came in and fixed it. It works fine. If a friend or neighbor asked about the company, I would recommend them. I’d give them an A. I thought it was going to be a little bit cheaper than it was though.”

“I feel like they are overcharging me and under-delivering. One thing was simply the handle on the toilet wasn’t working. They came and said they could only put on a shiny nickel handle, but all of my things were not shiny. They said they needed to order it, and it was going to cost over $250. I told them to just go to Home Depot, and they said they didn’t have it and neither did Lowe’s. They never called to say they got the order. I had to track them down, and they came and put it in. By then I saw that Home Depot had them for $18. I asked the guy why he didn’t tell me Home Depot had them. He told me they weren’t allowed to use Home Depot products because they were not as good. I told him they didn’t need to lie about it. Needless to say, he put in what I had ordered for $250, and he just said it was not as high quality, but that is like a $220 difference. The most recent one was when he came for one thing, which was my garbage disposal. It turned out that the cleaning people had turned the switch off under the sink. He said since he was at my house was there anything else I wanted him to look at to make it worth my while. I told him about the heating system dripping out of a pipe that they had put in. When the audit guy came and could not tell me why it was dripping, I asked him to check it out. He said he didn’t know, but the water pressure was too high, and it would do a number on some of the fixtures after a while. He said this would cost about $3,000. I had another plumber come, and he said the pressure was high, but they could fix it for $600, which was less than 3 times the amount of the quotes I was getting. I don’t even want to use them anymore. He also told me that he would offset the toilet thing by giving me a free year of Winters Home Services. After this, I don’t even want to use them even for the free membership, and that is why I called them back, because of the free membership. I guess I would give them between a C and a D because I don’t want to use them again. Historically, their quality has been high until the toilet, so I guess I’d give them a C-, if I’m not factoring the cost.”

“They did some work for me. I actually had the problem again, so I called them again, but they refused to do the work. The first time was a positive experience, but for whatever reason, when I called them again, they told me I had to hire a different company to change my pipe. He was not 100 percent sure that we had to change it. Our drains were somewhat blocked, but no one actually came back. They said our equipment could be damaged, and that’s why they didn’t come back. It’s fixed now because I got another plumber. The first time, I had a very positive experience with this company. Whatever they did the first time, they sent a person here, and it was open, but he recommended that another company come and change the pipe. He said we would have to involve the city and everything, but I didn’t want to have that cost. After two or three months I called them, no one came; they said it might damage something, and that’s why they didn’t come. I would say they were excellent.”

“I had a mostly positive experience. I liked that they came when they said they would. I liked that the person came to analyze the situation. He told me that if the valve needed to be replaced it would be $890 and I just about fell over. I immediately thought I would get a second opinion, but he un-turned the handle of the valve, and then turned it back, and after that it worked fine. I didn't need to spend $890, so I guess all in all I was quite satisfied. I would call them again. They did some service in my building, not for me, but for people in my building, of an emergency nature after some street work had occurred which had a major effect on valves in the toilets of people in two other parts of my apartment complex. Winters satisfactorily fixed those at an early hour of the morning. If we don't consider price, it'd be an A.”

“The job was done well. They installed the new gas system when I converted from oil to gas. The project was quite involved, but they advised me of that in the beginning, so I expected it. It was three or four weeks, but I knew. The plumber was very thorough and explained every step of the way exactly what he was doing, especially at the end of the day. He went over everything that he'd done during the day and what was to be expected the following time when he showed up. If he was delayed at all, he would constantly keep in contact with me. He brought other people in on the job, and he always let me know that they were coming. He was just very communicative. There were absolutely no surprises. The quote was spot on, and it was a pleasure doing business with them. I'd give them an A+.”

“I'd say it was a mixed experience. I liked that they were pretty prompt. They helped me on the phone first the day before to reset the boiler. Then they came, actually looked at it, and gave me some advice for free including finding a leak in the boiler, which was pretty cool. I didn't like that their advice was to change the boiler, which was not the right advice. I did my own research afterward. Then they quoted a price that was crazy high for both changing the boiler and for repairing it, especially considering the main part in question as I determined afterward would have been free, so basically they were quoting a price for labor that was way out of control. I'd give them a B.”

“I was charged for the services they provided, and we had to call them back and try to get our money back. They tried to screw me, basically, so it wasn’t positive. Them giving me my money back was not a positive experience. I called them out to clean out a drain, which took them about 15 minutes and their website guaranteed was $99, and they tried to charge me almost $400 for it. I would not recommend this company to anyone. The guy was very nice, but he tried to screw me over in the end. He did the job, but he used my inexperience in plumbing to screw me. I would not recommend their service to anyone ever again. I’d give them a D.”

“I just used them one time. I'd give them an A.”

“The work is fine, and I would hire them again.”

“They did work for me. They were very responsive and knowledgeable. I'd grade them as an A.”

“The work was very satisfactory. They did plumbing. I’d give them an A.”

“Winters did work for me. They do good work, and they stand behind their work. They installed a humidifier for me. I'd used them before. I'd give them an A.”

“I'd rate Winters Home Services as an A-worthy company because they've always been super. All the way across the board, I'm very happy with them.”

“It was good service. I think they fixed the drainpipes. I would recommend them to a friend or neighbor if they asked. I’d rate them as an A.”

“It was an excellent installation, and the product works great. They're very prompt if I ever need service. I would give them an A rating.”

“I think the guy did the job properly because the toilet in the basement was clogging. He got it clear. I think he did a good job. I would recommend them to others if they asked about them. I’d give them an A.”

“They came and evaluated our house. I liked the servicemen. They were competent. I think their only issue is pricing, really. They drive around here all the time, so that's how we found them. I'll give them an A.”

“They were doing yearly maintenance for me. I think their price is right, and they seem available when you need them. It wasn't difficult to get an appointment. I'd give them an A.”

“They were responsive and professional. They replaced a water heater and a boiler for me. I found them through a referral from my in-laws. I'd give them an A.”

“They were very quick and efficient. They installed a new toilet. If a friend or neighbor asked about the company I would recommend them. I’d give them an A.”

“The gentleman came and just checked it out. The guy was very nice. He checked it out, told me everything was OK, and then off he went. I'd call him back if I had any trouble. They earned an A.”

“They came when I was having difficulty getting anyone else to show up. They unclogged a toilet for me. I would recommend them to a friend or neighbor. They get an A from me.”

“I'd give them an A.”

“I'd give them an A.”

“It was positive.”

“I was happy with the work.”

“They were great.”

“I'll give them an A-.”

“They did work for my business last year. Last year I also had my heater replaced, and Winters installed that for me. They were very nice, I suppose. They're an A.”

“They fixed a very serious problem with our toilet right after a blizzard. They just did a good job with solving a problem under difficult circumstances. I'd give them a B+. The disturbing factor was that the truck had practically no treads on the tire. The guy got stuck in our driveway on about four different occasions going back and forth for parts. My husband and I asked why this was happening and he said it was because the owners wouldn't put new tires on the car. It was an impossible situation last winter. He had no snow tires. That doesn't detract from the plumbing but that detracts from the overall experience. The experience with what actually ended up was fine but it was harrowing getting him in and out of a very basic, simple driveway that was plowed.”

“Winters was here last year. They did a lot. They've done great work for us. Last year we had a problem with our heater. The first time, the guy came out around midnight, and because they have gazillions of things that could go wrong with the heater, they didn't know exactly what was wrong with it, and when they came out, they didn't have the piece. But they came the next morning at seven and put it in. We were very grateful, and then we had another problem, again with our heater, and they also came out really late. That was on that minus-seven day or night. Again, they were extremely obliging. They came late when it was really nasty, cold, and horrible out. We've never had a problem at all with Winters. They always come, they seem to be really knowledgeable with all kinds of products, and when you consider how many products are out there, it's pretty amazing that they're on top of everything so thoroughly, but they are. I'd have no trouble in recommending them, as long as it doesn't raise their prices. I'd give them an A+.”

“Winters Home Services was excellent. The most amazing thing was that it was on the weekend when I had a major leak, and they came and fixed it. It was a kitchen pipe under the sink. I would absolutely recommend them, and I have their card handy. I hope I don't have to call them for an emergency again, but I think they're excellent. It was a service job, and they were reasonable. They told me ahead of time it would have to be overtime because it was the weekend, and that was fine, but they were very up front about everything. I'd grade them an A.”

“It was an adequate experience. They were unclogging my waste pipe. Someone suggested them to me. I'd grade them a C-. I made an appointment for them to come out, and I just felt—granted, with all the snow last year, it was a pain in the butt—but it was a fiasco with him getting his truck down there and around the corner. Talking to friends who had the same kind of service, I thought the price was extremely high, like I was taken advantage of. I felt like I was given more of a story than reality about the situation, the clog. I haven't had it come back. Making a bigger deal out of the situation than it actually was. I wouldn't recommend them, and most likely, I wouldn't use them again.”

“We've had Winters do a lot of work here. This is a condominium. They've done mostly plumbing and HVAC work. We've been using them for so long. One time, it was really cold, and it was New Year’s Eve, but they showed up. We thought that was pretty good, and we've been using them ever since. They were something other than Winters when we used them. Winters bought them out, so it's been like 30 years we've used them. They get an A.”

“I haven't had any problems. They were supposed to send a maintenance plan to me and they never did. The guy was there for—it took him forever, but he stayed till he got it done. It was a long, complicated deal, and he did it. He was very pleasant. They put in the new hot water heater. I heard about them through somebody in my condo association. I've recommended them to family and friends. I'd give them an A.”

“They most recently did the connection on a new gas stove for me. I've been using them for a number of years, but I originally heard of them from a friend and neighbor. I would give them an A. They are knowledgeable and very pleasant to work with. They arrive within a fairly short period of time after you request the service.”

“They put an $800 hole in my floor, and they weren't able to solve the problem of plumbing. Then I called another plumber who could do it for $125. The total charge Winters gave me was $3,000. That was wild. It was not a good experience. I found out about them through a neighbor who'd used them. She didn't really like them, but she just knew of them.”

“I had a job to be done, and basically, they came out, charged me $600 for it, and didn't fix the problem. It got to the point where they didn't know what the problem was. They did reimburse me, but they didn't know what to do. It was water coming from my kitchen into my basement, leaking somewhere, overflowing. I'd give them a D.”

“They installed central air in my home and updated the water filtration system. I'd give them an A. Their customer service was great. The gentleman who did the actual install was great. He was personable and engaging, so it was a good experience.”

“They've done a bunch of stuff. They put in a new water heater in a summer place of ours. They put in a new gas heating and air conditioning unit on the roof of our condo. They were wonderful, I thought. Somebody else recommended them. I'd give them an A.”

“I liked their responsive service. They were knowledgeable, and they fixed the problem. They replaced my water heater for me. We have used them for some other rental properties we'd had in the past. I would recommend them to family and friends. I'd give them an A-.”

“They replaced a pipe for me when I had a bathroom clog upstairs, and they did a good job. They earned an A+ grade. I needed them very badly, so they came the next day and did it for me.”

“I used Winters and I've had positive experiences in the past. I think they tested my—did a spring cleaning of my two systems. They're in Cambridge. I live in Cambridge. I see their trucks around. I'd give them an A.”

“They installed my new stove for me. I've been using them for a very long time. I'd give them an A.”

“I'd give them a B. They did some plumbing work for me.”

“I think I'm happy with Winters. I'd give them an A.”

“They were on time. The guy knew what he was talking about, he was very polite, and he did good work—the usual stuff that you can expect. There was a sewage problem; it was clogged. They’re an A.”

“They were responsive. In April, I think it was a clogged drain or something. It was something urgent that they responded to right away. I'd give them a B+.”

“I liked the response time. It was a leaking drain. I used to get services through a different company that was taken over by Winters Home Services. I'd grade them an A.”

“They unclogged the drain. I think the guy was on time. He was honest and he just did what he said he was going to do. A guy came to unclog my drain from my shower and I'm assuming that's all I did because I didn't do any other plumbing stuff. B is good, thanks.”

“They were prompt and knowledgeable, and they got the job done in a timely fashion. They installed a toilet. They also did something with our laundry room and then something with our garbage and dishwasher disposal. All three times, whoever came out was prompt and knowledgeable, so it was a good experience. They’re an A.”

“Winters Home Services is great. We love them, and we will always use them. They do everything here, and they never mess up or make mistakes. They’ve fixed the plumbing, unclogged drains, and replaced the toilet. They have done major work, and they’ll do more because it’s a very old building. I’d give them an A because they’re great. We wouldn’t call anyone else.”

“I liked that the woman who answered the call was very, very easy to talk to, very communicative, and very quick to reply. The people that came by were very fast on short notice. The initial price was cheap. The following additional fixes were way too high for me, but I liked that they took care of the quick fix. It was a $99 charge. We just kind of snaked a clog. I'd give the service itself an A.”

“They got the job done. I just think they're very expensive. They're professional with their response, so there's not a huge time lapse. They're definitely professional and timely. There was a problem with a bathtub drain that seemed to be leaking. They never actually identified the problem, and they punched holes in the ceiling for $500, so the previous service call had been better—that was for heat. This one was a little carried away price-wise. In the end, their professionalism with response was great, but their prices are so outrageous that I'm going to give them a C.”

“They came right away. They did plumbing work. They fixed a faucet. I'd give them a B.”

“They're very reasonably priced. They always come when I ask them to. They're very prompt, and they provide excellent service. They've done various plumbing services for me.”