Winters Home Services
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 132 customer surveys conducted through GuildQuality.
5
97
4
17
3
9
2
4
1
5
5th year as a Best Pick Call
"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President
Company Information
Services Offered
Winters Home Services repairs and installs plumbing equipment for residential customers. The company also performs work on water heaters and provides services related to heating and cooling systems as well as air quality control.
Warranty
The company offers various warranties on parts and labor as well as manufacturers' warranties.
Company History
Winters Home Services is a local company that was founded in 1995.
Employee Information
Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to service.
Additional Information
The company sells and services most brands of plumbing equipment, including Rinnai, Navien, A. O. Smith, State Water Heaters, Kohler, Toto, and American Standard.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
108 School Street
Watertown, MA 02472
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#3105

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 132 customer surveys conducted through GuildQuality.
5
97
4
17
3
9
2
4
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/24/2020

“It's been a while but I think the plumber's name was Jamie. He did a terrific job.”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“Organized, professional, knowledgably, clear communication”

Review by
11/23/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“Communication between employee and home office need improvement.”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Very professional and thorough servicing of my gas burner. Made very helpful recommendations regarding the age and efficiency of the burner and monitoring for eventual replacement”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Very mean and disrespecting attitude toward a customer and lying by Ken and James John”

Review by
11/10/2020

“They did what they were going to do!”

Review by
11/10/2020

“Zane with Winters Home Services has been at my home several times. Zane is knowledgeable, willing to explain, and we always have an interesting conversation.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“They did quality work.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“They did the job well!”

Review by
11/10/2020

“I'd like to recognize Kane and the crew of my project for their exceptional service.”

Review by
11/10/2020

“Service wise it was great service. Beyond that, everything was as I would expect it to be.”

Review by
11/10/2020

“The technician who came out was great.”

Review by
11/10/2020

“The service provided by Winters Home Services was fine, but I believe they were overpriced for the area. I would only use Winters Home Services in an emergency situation.”

Review by
11/10/2020

“dedication to client was great”

Review by
11/10/2020

“They fixed the problem relatively quickly.”

Review by
11/10/2020

“Winter Home Services had to return to my home three times to fix my toilet as well as the garbage disposal was not installed correctly and the faucet drips.”

Review by
11/06/2020

“I would recommend Winters Home Services to a friend because the contractors are always professional and do a great job.”

Review by
11/06/2020

“Winters Home Services provided fast service.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Yes Michelangelo Desimone”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“We don't remember their names! But our technicians were fabulous. Please know we think they're excellent.”

Review by
11/05/2020

“ALways courteous and capable staff .. always follow up ...adhere to precautions at all times.”

Review by
11/05/2020

No review comments provided

Review by
05/02/2020

“The boiler's working again, but I need to call Winters to remind them to finish the job! See below.”

Review by
03/31/2020

“They exceeded my expectations in the quickness of the job.”

Review by
03/21/2020

“They met my expectations because they were timely and efficient.”

Review by
03/16/2020

“The person who came out to the house the first time. He was great and I would recommend him to anyone.”

Review by
03/16/2020

No review comments provided

Review by
03/13/2020

“The price could be better.”

Review by
03/13/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

“I would like to recognize the Plumber that came out for his exceptional service.”

Review by
03/09/2020

“Winters Home Services met or exceeded my expectations. The guy was super friendly.”

Review by
03/05/2020

“They were very thorough about telling me everything that was going to happen.”

Review by
03/05/2020

“I was pleased with the installer who installed my kitchen faucet.”

Review by
03/05/2020

“There is no one I would like to recognize at this time.”

Review by
03/05/2020

“I was pleased with the installer. He was very good and respectful and courteous.”

Review by
03/05/2020

No review comments provided

Review by
03/05/2020

“The young gentlemen who came out in response to my call.”

Review by
03/04/2020

“I am very happy with them, and I will use them again.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“The overall service and politeness of the company was great.”

Review by
03/04/2020

“He was good,--very good.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“I thought Winters Home Services did a great job!”

Review by
03/04/2020

“On time very good work the techs understand your problems and explain everything to you before they do the job. We are very happy with winters”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“Rafael Guzman was the technician that came the last time. He was very helpful and knowledgeable. He is an excellent technician and I would like him to be recognized for his good work at this time.”

Review by
03/04/2020

No review comments provided

Review by
09/06/2018

No review comments provided

Review by
07/31/2018

“They did a very good job.”

Review by
07/31/2018

“He was exceptionally nice but couldn't fix the issue.”

Review by
07/21/2018

No review comments provided

Review by
07/21/2018

No review comments provided

Review by
07/21/2018

“The first gentleman was gracious and reassuring. I was happy with him.”

Review by
07/17/2018

“They did a good job with the plumbing.”

Review by
07/17/2018

“Brad worked very, very hard. He stayed late to finish up, he was very responsible, and a very engaging person. He worked very, very hard. He just made every effort to please me and do what was right and explained to me why he couldn't do certain things, like going through a closet so we don't have to see the piping. It turned out we couldn't because of the ceiling being too low for the piping. I think Winters did a very good job. There was a situation where we were getting water on the floor from one of the units and I called and they said someone will call me and be out and they never called and never came, but that was just the main office, not Brad or Zane, who I liked very much.”

Review by
07/15/2018

No review comments provided

Review by
07/15/2018

No review comments provided

Review by
07/09/2018

No review comments provided

Review by
07/09/2018

No review comments provided

Review by
07/05/2018

“We feel they exceeded our expectations by completing the job quickly, being super clean and being available when we needed them on the weekend and not complaining.”

Review by
07/05/2018

“Winters Home Services exceeded my expectations in all areas.”

Review by
07/05/2018

“I would like to recognize the guy that did the service, for his exceptional service.”

Review by
06/24/2018

“Vinnie did a great job with our furnace.”

Review by
06/19/2018

“The response time was quick.”

Review by
06/18/2018

“The person who did the work, he was very good, very friendly, showed us what he was doing, he did a great job.”

Review by
06/18/2018

“I think they do a good job, bottom line.”

Review by
06/13/2018

No review comments provided

Review by
06/11/2018

“Installation of faucet.”

Review by
06/10/2018

“I was disappointed that the outdoor faucet they installed last year was making huge vibration noises in the house when partly turned on. More so when I learned that this is a regular occurrence with this kind of frost-free faucet. The old one was not frost-free but it never froze. Had I been told about this problem I wouldn't have upgraded.”

Review by
06/07/2018

“I would like to recognize my initial inspector and the installer who came to my home. They were fabulous and informative.”

Review by
06/07/2018

“I would like to recognize the service technician who came out to my home for his exceptional service.”

Review by
06/07/2018

“In every area, they were amazing.”

Review by
06/07/2018

“I appreciated the communication. I received text message updates.”

Review by
06/07/2018

“Winters Home Services always exceeds my expectations. I have been using them for years.”

Review by
06/07/2018

“Winters Home Services exceeded my expectations in their cordialness, their knowledgeable of what had to be done. They were efficient. I was very surprised with their knowledge to every question I had and explaining why it was clogged and what we could do to keep it from getting clogged again. It was incredible. The offered ways to be proactive to get the best for our money.”

Review by
06/07/2018

“Communication was awesome!”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

“They took care of everything professionally and accurately.”

Review by
06/06/2018

“I would like to recognize Richie Williams for his exceptional service.”

Review by
06/06/2018

“I was satisfied with him completing the job.”

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