Winters Home Services

8th year as a Best Pick

certified company

Verified License(s)

Verified General Liability Ins.

Verified Workers' Comp

Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.6 out of 5 stars based on 355 customer reviews. Learn about Our Research Process.

294

How are scores calculated?

"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President

Company Information

Services Offered

Winters Home Services repairs and installs plumbing equipment for residential customers. The company also performs work on water heaters and provides services related to heating and cooling systems as well as air quality control.

Warranty

The company offers various warranties on parts and labor as well as manufacturers' warranties.

Company History

Winters Home Services is a local company that was founded in 1995.

Employee Information

Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to service.

Additional Information

The company sells and services most brands of plumbing equipment, including Rinnai, Navien, A. O. Smith, State Water Heaters, Kohler, Toto, and American Standard.

Areas Served

Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Address

108 School Street
Watertown, MA 2472

Hours

Mon

Open 24 hours

Tue

Open 24 hours

Wed

Open 24 hours

Thu

Open 24 hours

Fri

Open 24 hours

Sat

Open 24 hours

Sun

Open 24 hours

Licenses

3105

Compiled Score:

Winters Home Services has received 4.6 out of 5 stars based on 355 customer reviews. Learn about Our Research Process.

294

How are scores calculated?

HOMEOWNER REVIEWS

Review by Somerville, MA Homeowner

09/17/2021

No review comments provided

Review by Boston, MA Homeowner

07/27/2021

No review comments provided

Review by Wellesley, MA Homeowner

07/27/2021

No review comments provided

Review by Malden, MA Homeowner

07/27/2021

No review comments provided

Review by Waltham, MA Homeowner

07/27/2021

No review comments provided

Review by Lexington, MA Homeowner

07/27/2021

“The guy was courteous and instructed what we needed to do in the future for the plumbing to prevent additional cost.”

Review by Boston, MA Homeowner

07/27/2021

“Pricing, very happy of serv and technicians.”

Review by Leslie C. | Jamaica Plain, MA

07/27/2021

No review comments provided

Review by Jared M. | Chestnut Hill, MA

07/26/2021

No review comments provided

Review by Dennis G. | Norwood, MA

07/26/2021

No review comments provided

Review by Marguerite S. | Natick, MA

07/16/2021

“Zane is always polite and knowledgeable. Explains everything”

Review by Isaac H. | Chelsea, MA

07/14/2021

“Work was not finished, siding is falling off house, used wrong material, skipped some agreed work”

Review by Joe S. | Boston, MA

07/12/2021

“Winters Home Services gave me an estimate and stuck to the amount. They were prompt with the schedule as promised.”

Review by Cambridge, MA Homeowner

07/06/2021

No review comments provided

Review by Vincent P. | Watertown, MA

07/06/2021

No review comments provided

Review by Watertown, MA Homeowner

07/06/2021

No review comments provided

Review by Paul W. | Jamaica Plain, MA

07/06/2021

No review comments provided

Review by Somerville, MA Homeowner

07/06/2021

No review comments provided

Review by Boston, MA Homeowner

07/06/2021

No review comments provided

Review by Mark C. | Belmont, MA

07/06/2021

No review comments provided

Review by Newtonville, MA Homeowner

07/06/2021

No review comments provided

Review by Belmont, MA Homeowner

07/05/2021

No review comments provided

Review by Somerville, MA Homeowner

07/05/2021

No review comments provided

Review by Waltham, MA Homeowner

07/05/2021

No review comments provided

Review by Brighton, MA Homeowner

07/05/2021

No review comments provided

Review by Medford, MA Homeowner

07/05/2021

No review comments provided

Review by Belmont, MA Homeowner

07/05/2021

No review comments provided

Review by Wanda Z. | Belmont, MA

07/05/2021

No review comments provided

Review by Cambridge, MA Homeowner

07/05/2021

No review comments provided

Review by Boston, MA Homeowner

07/05/2021

No review comments provided

Review by Brookline, MA Homeowner

07/05/2021

“They are generally great for responding to emergencies. However, I think that because they are emergency focused they are not great in scheduling. I am no longer using them unless its an emergency.”

Review by Willy L. | Cambridge, MA

07/05/2021

“They know their business and they are honest.”

Review by Boston, MA Homeowner

07/05/2021

“The company was easy to work with! They were also transparent with what needed to be done and very upfront!”

Review by Maggie J. | Boston, MA

07/05/2021

“They were good.”

Review by Belmont, MA Homeowner

07/05/2021

“They sent out a very knowledgeable person that did a very good job inspecting our heating system, and making sure it was in working order.”

Review by David H. | Boston, MA

07/05/2021

“I have already recommended them to a friend.”

Review by Jane A. | Winchester, MA

07/05/2021

“They are always reliable and have fast service.”

Review by Boston, MA Homeowner

07/05/2021

“The diagnosis they gave me was not correct, but I still had to pay the price they told me.”

Review by Somerville, MA Homeowner

07/01/2021

No review comments provided

Review by L.P.A. | Belmont, MA

06/30/2021

No review comments provided

Review by Vickie G. | Cambridge, MA

06/29/2021

No review comments provided

Review by John C. | Needham, MA

06/29/2021

No review comments provided

Review by Johnny K. | Newton, MA

06/29/2021

No review comments provided

Review by Eric K. | Cambridge, MA

06/29/2021

No review comments provided

Review by David B. | Watertown, MA

06/29/2021

No review comments provided

Review by Donna M. | Watertown, MA

06/29/2021

“Brian was proffesional and knowledgable”

Review by Maynard, MA Homeowner

06/29/2021

“Overpriced, not very competent. Charges were not detailed. Charged for 'turning the water heater on and off', said he had to 'bleed the line'. As he was leaving he asked me to turn on the hot water to let the air out. Really??!?!”

Review by Richard R. | Brookline, MA

06/22/2021

No review comments provided

Review by Gudrun S. | Boston, MA

06/21/2021

“Winters came to my rescue during the June 2021 heatwave. My downstairs air handler seemed not to be working properly. Winters promised to push my work to the front of the line. Brad H., the Winters technician, came from an install from Woburn, MA after 8:00 pm. Turns out that Brad was also the Winters technician who installed the unit a year ago. He carefully checked the unit, its condenser in the courtyard and the thermostat. We discussed the ins and outs of the unit and he laid to rest some of my concerns. When Brad left, the unit was running, the cooling process had begun and released the upstairs unit from working overtime. I was more than grateful, especially also because Brad told me to immediately contact him if there were any issues, and he would set things right. Thank you so much Winters!”

Review by Noreen M. | Framingham, MA

06/21/2021

“What kind of air-conditioning service company claims to provide "24/7 priority service" for their annual contract customers, but makes you wait 10 days for an emergency repair in the middle of the summer? Answer: The kind of company that doesn't actually provide the stated service and doesn't plan to keep your business, apparently. Spoke with Jenny today on behalf of my elderly parents. Explained that the A/C isn't working. We have had temps in the 80's. Was told we have to wait 10 days for the next available HVAC A/C technician. I said, what about your 24/7 priority policy? She said we don't have any A/C technicians until then. That's laughable. You can be SURE we won't renew our annual contract. Plus, their contract is TWICE as expensive as the one I have. Oy.”

Review by Ann G. | Cambridge, MA

06/20/2021

“Absolutely. They are open, plain spoken and focused on fixing any/all”

Review by Michael F. | Watertown, MA

06/20/2021

“Brian always exceeds my expectations. He does the job with excellence, going above and beyond—he doesn’t settle for “good enough”. He deserves 6 stars!”

Review by Dorchester, MA Homeowner

06/20/2021

“They were fantastic. Did the job perfectly and communicated with me to make sure we were all on the same page. I would absolutely recommend them.”

Review by Cheryl S. | Belmont, MA

06/20/2021

No review comments provided

Review by Roslindale, MA Homeowner

06/20/2021

No review comments provided

Review by Ken T. | Cambridge, MA

06/20/2021

No review comments provided

Review by George R. | Woburn, MA

06/20/2021

No review comments provided

Review by Nick M. | Chestnut hill, MA

06/20/2021

No review comments provided

Review by Medford, MA Homeowner

06/20/2021

No review comments provided

Review by Mark V. | Waltham, MA

06/20/2021

No review comments provided

Review by Arlington, MA Homeowner

06/20/2021

“Responsive and reliable but expensive. Trying to sell protection plans.”

Review by Waltham, MA Homeowner

06/20/2021

No review comments provided

Review by Needham, MA Homeowner

06/19/2021

No review comments provided

Review by Waltham, MA Homeowner

06/19/2021

“I have always recommended Winters whenever I'm asked by a friend or neighbor.”

Review by Am F. | Boston, MA

06/18/2021

“Courteous efficient and proficient service !”

Review by Margarita R. | West Roxbury, MA

06/18/2021

“My water heater needed to be replacement and Winters Home Services did a great job. James "Jamie" Jones was the person who replaced the water heater and he did an extraordinary job. He coordinated everything for delivery of the water heater and also had to do some creative maneuvering around the boiler to accommodate the new water heater. Outstanding job.”

Review by Watertown, MA Homeowner

06/18/2021

No review comments provided

Review by Kathleen H. | Cambridge, MA

06/18/2021

No review comments provided

Review by Dawn H. | Boston, MA

06/18/2021

No review comments provided

Review by Lilian K. | Cambridge, MA

06/18/2021

No review comments provided

Review by Natick, MA Homeowner

06/18/2021

No review comments provided

Review by William B. | Boston, MA

06/17/2021

No review comments provided

Review by Cambridge, MA Homeowner

06/17/2021

No review comments provided

Review by Johanna D. | Somerville, MA

06/17/2021

No review comments provided

Review by Needham, MA Homeowner

06/17/2021

No review comments provided

Review by John K. | Charlestown, MA

06/17/2021

“we had an AC inspection, followed by addition of fluid. The guy was great. Very thorough. Cost a lot for topping off the fluid. Hey, professionallsm is costly. The question asks me if I am likely to recommend. Yes, but, costs a lot.”

Review by Waltham, MA Homeowner

06/17/2021

“Overcharge, unfriendly service guy”

Review by Jamaica Plain, MA Homeowner

03/01/2021

No review comments provided

Review by Heather H. | Brighton, MA

01/10/2021

No review comments provided

Review by Steven V. | Weston, MA

11/24/2020

No review comments provided

Review by Roberta W. | Peabody, MA

11/24/2020

No review comments provided

Review by Sev L. | Waltham, MA

11/23/2020

No review comments provided

Review by Boston, MA Homeowner

11/23/2020

No review comments provided

Review by Betsy A. | Arlington, MA

11/23/2020

No review comments provided

Review by Cambridge, MA Homeowner

11/17/2020

No review comments provided

Review by Karen M. | Somerville, MA

11/17/2020

No review comments provided

Review by Kathryn T. | Boxford, MA

11/17/2020

“Communication between employee and home office need improvement.”

Review by Newton, MA Homeowner

11/16/2020

No review comments provided

Review by Michelle G. | Watertown, MA

11/16/2020

No review comments provided

Review by Chad F. | Charlestown, MA

11/16/2020

No review comments provided

Review by Heidi R. | West Roxbury, MA

11/16/2020

No review comments provided

Review by Somerville, MA Homeowner

11/16/2020

No review comments provided

Review by Andrew B. | Arlington, MA

11/16/2020

No review comments provided

Review by Mike H. | Belmont, MA

11/16/2020

No review comments provided

Review by Bedford, MA Homeowner

11/16/2020

No review comments provided

Review by Mathew O. | Cambridge, MA

11/16/2020

No review comments provided

Review by Michelle O. | Cambridge, MA

11/16/2020

No review comments provided

Review by Watertown, MA Homeowner

11/16/2020

“I would recommend”

Review by Somerville, MA Homeowner

11/14/2020

No review comments provided

Review by Medford, MA Homeowner

11/11/2020

No review comments provided