Winters Home Services
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.6 out of 5 stars based on 280 customer surveys.
5
205
4
47
3
14
2
13
1
1
4th year as a Best Pick Call
"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President
Company Information
Services Offered
Winters Home Services repairs and installs plumbing equipment for residential customers. The company also performs work on water heaters and provides services related to heating and cooling systems as well as air quality control.
Warranty
The company offers various warranties on parts and labor as well as manufacturers' warranties.
Company History
Winters Home Services is a local company that was founded in 1995.
Employee Information
Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to service.
Additional Information
The company sells and services most brands of plumbing equipment, including Rinnai, Navien, A. O. Smith, State Water Heaters, Kohler, Toto, and American Standard.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
67 Smith Place
Cambridge, MA 02138
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#3105

Compiled Score:

Winters Home Services has received 4.6 out of 5 stars based on 280 customer surveys.
5
205
4
47
3
14
2
13
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2018

No review comments provided

Review by
07/31/2018

“They did a very good job.”

Review by
07/31/2018

“He was exceptionally nice but couldn't fix the issue.”

Review by
07/21/2018

No review comments provided

Review by
07/21/2018

No review comments provided

Review by
07/21/2018

“The first gentleman was gracious and reassuring. I was happy with him.”

Review by
07/17/2018

“They did a good job with the plumbing.”

Review by
07/17/2018

“Brad worked very, very hard. He stayed late to finish up, he was very responsible, and a very engaging person. He worked very, very hard. He just made every effort to please me and do what was right and explained to me why he couldn't do certain things, like going through a closet so we don't have to see the piping. It turned out we couldn't because of the ceiling being too low for the piping. I think Winters did a very good job. There was a situation where we were getting water on the floor from one of the units and I called and they said someone will call me and be out and they never called and never came, but that was just the main office, not Brad or Zane, who I liked very much.”

Review by
07/15/2018

No review comments provided

Review by
07/15/2018

No review comments provided

Review by
07/09/2018

No review comments provided

Review by
07/09/2018

No review comments provided

Review by
07/05/2018

“We feel they exceeded our expectations by completing the job quickly, being super clean and being available when we needed them on the weekend and not complaining.”

Review by
07/05/2018

“Winters Home Services exceeded my expectations in all areas.”

Review by
07/05/2018

“I would like to recognize the guy that did the service, for his exceptional service.”

Review by
06/24/2018

“Vinnie did a great job with our furnace.”

Review by
06/19/2018

“The response time was quick.”

Review by
06/18/2018

“The person who did the work, he was very good, very friendly, showed us what he was doing, he did a great job.”

Review by
06/18/2018

“I think they do a good job, bottom line.”

Review by
06/13/2018

No review comments provided

Review by
06/11/2018

“Installation of faucet.”

Review by
06/10/2018

“I was disappointed that the outdoor faucet they installed last year was making huge vibration noises in the house when partly turned on. More so when I learned that this is a regular occurrence with this kind of frost-free faucet. The old one was not frost-free but it never froze. Had I been told about this problem I wouldn't have upgraded.”

Review by
06/07/2018

“I would like to recognize my initial inspector and the installer who came to my home. They were fabulous and informative.”

Review by
06/07/2018

“I would like to recognize the service technician who came out to my home for his exceptional service.”

Review by
06/07/2018

“In every area, they were amazing.”

Review by
06/07/2018

“I appreciated the communication. I received text message updates.”

Review by
06/07/2018

“Winters Home Services always exceeds my expectations. I have been using them for years.”

Review by
06/07/2018

“Winters Home Services exceeded my expectations in their cordialness, their knowledgeable of what had to be done. They were efficient. I was very surprised with their knowledge to every question I had and explaining why it was clogged and what we could do to keep it from getting clogged again. It was incredible. The offered ways to be proactive to get the best for our money.”

Review by
06/07/2018

“Communication was awesome!”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

“They took care of everything professionally and accurately.”

Review by
06/06/2018

“I would like to recognize Richie Williams for his exceptional service.”

Review by
06/06/2018

“I was satisfied with him completing the job.”

Review by
06/06/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/05/2018

“Our plumber Steve couldn't have been any better. Knowledgeable and professional.”

Review by
06/05/2018

“did a great job”

Review by
06/05/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“They've been prompt and courteous.”

Review by
03/29/2018

“The guy was helpful and went above and beyond what he was supposed to do”

Review by
03/28/2018

“Thankfully I haven't needed them again. Winters Home Services fixed my hot water heater. They were responsive, communicative, and professional. They were great.”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“Initially, they came out for busted pipes. It was 10 at night and they stayed until two in the morning. It was an emergency call. I found their information from a website. We worked with them recently for mold in the air conditioner as well. I plan to use them when I replace my air conditioner. They all deserve raises!”

Review by
03/28/2018

“I might give them a call again 10 years from now because that's how long the water heater lasted last time. I can't remember the gentleman's name, he came by here Jan. 16th, 2017. Zane was his name, he was a good guy; lanky guy. I got his cell phone number. I got his contact number in case I need him.”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“The reason I would be hesitant to refer them to anyone is because they are very expensive.”

Review by
03/28/2018

“I was not happy with the price I got for some of the work they did. The price was a little too high.”

Review by
11/02/2016

“Winters started work for me a couple of days ago. They're working through a sub-contractor. I have no complaints.”

Review by
11/02/2016

“Mike from Winters did work for me. He's very polite, and he's a very nice guy. They're an A.”

Review by
11/02/2016

“We like them very much. I would say they do excellent work.”

Review by
11/02/2016

“They did a great job. That was the second time we used them, so we were comfortable with them, and we felt like they did a good job. I'd rate them an A.”

Review by
11/02/2016

“They came over and determined that no work was necessary, so they didn't charge us. That was nice. I'd grade Winters an A.”

Review by
11/02/2016

“They were just very nice people. Winters was a little bit expensive for me; they were over $6 for three years. Another company was a little more reasonable. I'd give Winters an A; they were very, very nice.”

Review by
11/02/2016

“It was a pretty good experience. It was an A.”

Review by
11/02/2016

“They did a great job. I would recommend them.”

Review by
11/02/2016

“Winters did a great job.”

Review by
11/02/2016

“I have no complaints.”

Review by
11/02/2016

“I used them one time a while back. I think they did a couple of sinks for me. The only thing was, they're super expensive. Other than that, the work was good, everything turned out great. I'd grade them an A. I could be off a little, but I felt like it was significantly higher than other plumbers I've had.”

Review by
11/02/2016

“They worked right through their lunch to get my plumbing going. They replaced a major pipe for me that was deep into the ground. They worked really hard. The job took a lot of hours. They kept going until like 9:3 at night, from 7 in the morning. They're an A, definitely.”

Review by
11/02/2016

“Winters did some work for me, they charged me three times the price. I've had several plumbers here who said they should've charged me more than $7 or $8; $8 tops. They charged me over $1,9. When I called, they sent me a little check back, but it was still more than double what I should've paid. They did a good job, whatever they did. They just replaced the pipe. I happened to have put a new furnace system in, and the guy I had just did oil, but he didn't do the gas. It was a gas pipe that was kind of corroded, and he said 'You better have that checked. I don't do that. I just do oil.' He said to get a gas company or a gas plumber to do it. The guys were very nice. They did a clean job, and I'm sure it's a good job, but I had no idea what it was going to cost me. I saw two plumbers, two of them, and they said, 'This shouldn’t have cost you more than $8.’ But $1,9 or $2,? That's ridiculous. That was my experience with Winters, but I can't say I wouldn't call them again. The total experience wasn't bad. They did a good job I guess. I haven't had any explosions. The pipe was new. But replacing a pipe like that should have cost me $7; I shouldn't have paid close to $2,. I don't know anything about these things, so that's what he charged me, and that's what I paid. When I found out what I did, I spoke to somebody, and they sent me something like $5 back. But it still was way over the money. But I did it. It's done now, and there's nothing I can do about it.”

Review by
11/02/2016

“I called all four names in Best Pick Reports. Winters were the ones who blew me off. They called me like two hours before and asked if I was going to be home. I said 'yes' and nothing. They never showed up. They were the ones I had the negative experience with. If they blow me off I'd say that's a D. I mean, I received no call or anything. That's all on them, and all it takes is one call to say, 'Hey I'm not going to make it.'”

Review by
02/24/2016

“I liked the company because they came 2 or 3 times here. I spent a lot of money with the company and they did the work good and fixed the pipes. There is still a problem but not like before. They did work on the boiler and central A/C/heating. They changed an old part because when I bought I did not know about the problems with the central A/C and central heat. I tried so many different companies in the beginning and then I found this one. I’d give them an A.”

Review by
02/24/2016

“They were prompt and did the job well. They were good. In the fall, they fixed a drain and garbage disposal for me. The customer service was very good. I never had any issues or had to call them back for anything. I’d give them an A.”

Review by
02/24/2016

“Winters Home Services was great. The gentleman was extremely nice and helpful. He was really awesome, so it was a really great experience. They snaked the bathroom and the garbage disposal. They definitely get an A+.”

Review by
02/24/2016

“They helped me with a sewer drain and pipe. I’d rate them as an A.”

Review by
02/18/2016

“The work was very satisfactory. They did plumbing. I’d give them an A.”

Review by
02/18/2016

“They did work for me. They were very responsive and knowledgeable. I'd grade them as an A.”

Review by
02/18/2016

“They were responsive and professional. They replaced a water heater and a boiler for me. I found them through a referral from my in-laws. I'd give them an A.”

Review by
02/18/2016

“They were very quick and efficient. They installed a new toilet. If a friend or neighbor asked about the company I would recommend them. I’d give them an A.”

Review by
02/18/2016

“Winters did work for me. They do good work, and they stand behind their work. They installed a humidifier for me. I'd used them before. I'd give them an A.”

Review by
02/18/2016

“I'd rate Winters Home Services as an A-worthy company because they've always been super. All the way across the board, I'm very happy with them.”

Review by
02/18/2016

“It was good service. I think they fixed the drainpipes. I would recommend them to a friend or neighbor if they asked. I’d rate them as an A.”

Review by
02/18/2016

“It was an excellent installation, and the product works great. They're very prompt if I ever need service. I would give them an A rating.”

Review by
02/18/2016

“I think the guy did the job properly because the toilet in the basement was clogging. He got it clear. I think he did a good job. I would recommend them to others if they asked about them. I’d give them an A.”

Review by
02/18/2016

“They came and evaluated our house. I liked the servicemen. They were competent. I think their only issue is pricing, really. They drive around here all the time, so that's how we found them. I'll give them an A.”

Review by
02/18/2016

“The gentleman came and just checked it out. The guy was very nice. He checked it out, told me everything was OK, and then off he went. I'd call him back if I had any trouble. They earned an A.”

Review by
02/18/2016

“They were doing yearly maintenance for me. I think their price is right, and they seem available when you need them. It wasn't difficult to get an appointment. I'd give them an A.”

Review by
02/18/2016

“They came when I was having difficulty getting anyone else to show up. They unclogged a toilet for me. I would recommend them to a friend or neighbor. They get an A from me.”

Review by
02/18/2016

“I was happy with the work.”

Review by
02/18/2016

“I'd give them an A.”

Review by
02/18/2016

“I'd give them an A.”

Review by
02/18/2016

“I just used them one time. I'd give them an A.”

Review by
02/18/2016

“The work is fine, and I would hire them again.”

Review by
02/18/2016

“The service was good. The guy who came was quick and professional. My sink was clogged; he snaked it, cleaned it, and made it drain. I would recommend them, and if I have a problem again, I will call them quickly. I’d give them an A.”

Review by
02/18/2016

“I liked everything about them. They were great. I liked the professionalism, attitude, time, and expertise—all of the above. My house is super warm. They gave me a new igniter and a new burner. They get an A grade in my book.”

Review by
02/18/2016

“They were friendly and knowledgeable. They were checking for a gas leak, and they fixed the gas pump. I'd had them before but they changed. I'd dealt with them before, so I liked them. They put in my furnace. I’d rate them as an A.”

Review by
02/18/2016

“Winters Home Services was great. They came over and unclogged my sink, which was the problem. The guy was clean and quick, and he did a great job. We were very satisfied and happy. He also unclogged a basement drain. I would rate them as an A.”

Review by
02/18/2016

“It was efficient work, and they did the job. All was well. It was Thanksgiving, and they came out on Thanksgiving Day. We had a backed-up dishwasher and pipe. They cleared it and fixed the pipe and the drainage. I’d definitely give them an A.”

Review by
02/18/2016

“Winters was excellent. They came very reasonably. We ran into trouble trying to get them into the unit they needed to get into in order to do the repairs they were doing. They kept, really, a wonderful frame of mind about constantly rescheduling. Their communication and their service were really excellent. I'd grade them an A.”

Review by
02/18/2016

“They came back for a follow-up on some work that I wasn’t satisfied with, and they fixed it right away, so I was happy with that. They fixed some plumbing issues I had with drains. If a friend or neighbor asked about the company, I would recommend them. At first, I was not satisfied, but then they fixed it. I’d give them an A.”

Review by
02/18/2016

“They had prompt service, great expertise in their field. I like that a part that was relatively obscure was found within a half hour's time. We were without hot water for a couple of days and we were just overjoyed to have it back in working order. The expense was great, but it was a part that was relatively—the furnace system's what they installed, and it was a part that either has a longevity of twenty years plus or five years in our case. There was no blame to lay on anybody. I'd give them an A.”

Review by
02/18/2016

“My drain was backing up. I was happy to be able to do laundry. It was a floor drain that’s attached to my laundry room, so every time I tried to do laundry, water was coming up in the basement. I have not had any problems with this since they came in and fixed it. It works fine. If a friend or neighbor asked about the company, I would recommend them. I’d give them an A. I thought it was going to be a little bit cheaper than it was though.”

Review by
02/18/2016

“They did some work for me. I actually had the problem again, so I called them again, but they refused to do the work. The first time was a positive experience, but for whatever reason, when I called them again, they told me I had to hire a different company to change my pipe. He was not 100 percent sure that we had to change it. Our drains were somewhat blocked, but no one actually came back. They said our equipment could be damaged, and that’s why they didn’t come back. It’s fixed now because I got another plumber. The first time, I had a very positive experience with this company. Whatever they did the first time, they sent a person here, and it was open, but he recommended that another company come and change the pipe. He said we would have to involve the city and everything, but I didn’t want to have that cost. After two or three months I called them, no one came; they said it might damage something, and that’s why they didn’t come. I would say they were excellent.”

Review by
02/18/2016

“I had a mostly positive experience. I liked that they came when they said they would. I liked that the person came to analyze the situation. He told me that if the valve needed to be replaced it would be $890 and I just about fell over. I immediately thought I would get a second opinion, but he un-turned the handle of the valve, and then turned it back, and after that it worked fine. I didn't need to spend $890, so I guess all in all I was quite satisfied. I would call them again. They did some service in my building, not for me, but for people in my building, of an emergency nature after some street work had occurred which had a major effect on valves in the toilets of people in two other parts of my apartment complex. Winters satisfactorily fixed those at an early hour of the morning. If we don't consider price, it'd be an A.”

Review by
02/18/2016

“The job was done well. They installed the new gas system when I converted from oil to gas. The project was quite involved, but they advised me of that in the beginning, so I expected it. It was three or four weeks, but I knew. The plumber was very thorough and explained every step of the way exactly what he was doing, especially at the end of the day. He went over everything that he'd done during the day and what was to be expected the following time when he showed up. If he was delayed at all, he would constantly keep in contact with me. He brought other people in on the job, and he always let me know that they were coming. He was just very communicative. There were absolutely no surprises. The quote was spot on, and it was a pleasure doing business with them. I'd give them an A+.”

Review by
02/18/2016

“I'd say it was a mixed experience. I liked that they were pretty prompt. They helped me on the phone first the day before to reset the boiler. Then they came, actually looked at it, and gave me some advice for free including finding a leak in the boiler, which was pretty cool. I didn't like that their advice was to change the boiler, which was not the right advice. I did my own research afterward. Then they quoted a price that was crazy high for both changing the boiler and for repairing it, especially considering the main part in question as I determined afterward would have been free, so basically they were quoting a price for labor that was way out of control. I'd give them a B.”

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