Papalia Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 349 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Papalia Home Services has received 5 out of 5 stars (A-rating) based on 349 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope—from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes. The company also offers drain cleaning and clog removal. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. The company guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Licenses
#2345
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

“The plumber, Mike was fantastic.”

“I think it's all been very good.”

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

“I was so impressed with all aspects of my experience with this company. They actually answer the phone. They gave a small window arrival time. They showed up when they said. My plumber was very knowledgeable and experienced. I even learned a few things. They made repairing my problem a painless experience. I give Papalia Plumbing & Heating my highest rating and would recommend them to everyone—A+.”

“I was extremely impressed with all of the service I received from Papalia. My specialist was not only knowledgeable, capable, and efficient, but also extremely personable.”

“We called for an emergency, and they were very responsive and professional. We would be happy to recommend them—A+.”

“They were quick, efficient, and extremely personable. I recommend them for any plumbing work you need to have done.”

“Great service; we recommend them to everyone we know.”

“The work done was great. It was for replacement of a leaking water heater on a Sunday in the winter. They came right away and replaced the unit. The person doing the work was friendly and professional. Very happy with the service. The only negative thing I could say is that we never received a receipt for the heater and installation. The person who installed it said it would be emailed to us. It wasn't so I called a few weeks later. They said they'd send one right out but never did. I would still like to get a receipt.”

“Plumbing emergency, they saved me!! I was selling my home and closing the next day. A pipe burst while I had movers over; it was extremely chaotic and stressful, but they came to my rescue and did not charge an arm and a leg to do so.”

“They replaced the hot water tank which was under warranty and then replaced a valve with an upgrade. Good work.”

“We have had work done by Papalia Plumbing before and we have always been happy with their work.”

“Great work.”

“I find this local plumbing company easy to schedule with, and dependable. It is very easy to reach their office to schedule appointments, which is not the case with other plumbers that do not maintain office hours with live staff answering the phone.”

“This company is reliable and I am satisfied with the quality of work they did for me.”

“Papalia came out to investigate a small leak inside the walls. They fixed it quickly, but also noticed that there was more water damage than the plumbing leak could account for. They spent time persistently searching for the source and concluded that there was also a leak in the roof above the area.”

“We've used them for years! I would highly recommend their services.”

“Urgent issue of leak. First time customer, efficiently and pleasantly accomplished.”

“Papalia Plumbing installed all of the plumbing and plumbing fixtures in our home when it was first constructed in 1993. They have continued to serve us well to the present day. We have an annual plumbing inspection performed yearly and just this summer installed a new heating/ac unit.”

“It was an overall good experience. We had a problem with the drain. I'd give them an A. I would recommend them.”

“They fixed a clogged drain. They had somebody do it, and then a septic tank was actually installed. I would give them an A.”

“They were very good. They were on time, they were efficient, and they handled the issues. They did some drain work. I give them an A.”

“They were punctual, very courteous, professional, and very tidy. They sorted out my issue, so all in all, it was very good. They handled a couple of issues. We had a leak coming through our basement ceiling. They had to work out where the leak was coming from and then repair it. There was also a leak underneath my sink, and they repaired that at the same time. They get an A+ from me.”

“They came promptly and completed the job efficiently. They were in and out quickly. I would say it was an A for sure. They were very good. I had them put in new toilets. I would absolutely recommend them.”

“It was definitely a positive experience. Very fast response. Very polite. Easy to work with. They did drain and sewer work and some plumbing. Actually, they did quite a big job. I'd give them an A+.”

“I liked the promptness and their availability. They were right on time. They did plumbing, heating, and drain and sewer work. I'd give them an A. They knew what they were doing. They responded when I needed them.”

“They did good work at the price quoted. They installed a new bathroom. I'd give them an A overall.”

“They were responsive, and they addressed the issues that needed to be fixed. Everything seemed to work out, so everything was good on our end. Their last visit was for a sink drain that had been improperly installed at an earlier time and was leaking. They addressed the issue and fixed it without any problems. It works just fine now. I give them an A.”

“It was fast, and they definitely seemed knowledgeable. They cleaned a drain. I'd give them an A.”

“They were quick and friendly. They got the job done. They get an A.”

“Everything was all right with them.”

“They cleaned a clogged house drain. The service they provided was great.”

“They did some plumbing work. They replaced some toilets. I would give them an A.”

“He was very professional, and knew what he was doing. He did everything that should've been done, and I can't complain. They were punctual. I was satisfied.”

“They did drainage and sewer work, and they did some plumbing. I had to call them back a few times because it wasn't completely done, but I think that had to do with the main drain when we had the drainage work done, so that could have been the cause of it. They weren't really any issues. He still did good work. They didn't charge me for it when he came back. It was good. I would be very likely to recommend them.”

“I thought they were honest and open. They were responsive to our needs and solved our problem. They did plumbing work. I'd give them an A.”

“They were very responsive, and he was very competent. It was primarily drain work.”

“I liked that they show up on time. I had one situation that wasn't fixed correctly, and they followed up with no problem. It was some drain work. They deserve an A.”

“The guys who come out are always friendly. I like that it's easy to reach someone by phone. They have somebody dedicated to answering calls and scheduling. They did drain work. They get an A.”

“I liked the thoroughness and the fact that they explained everything that was going on before they did it. They really gave a sense of knowing what they were doing and not trying to take me to the cleaners. They just did the job right. They fixed a clogged drain. I'd give them an A+.”

“They've done a few things. They've done drain unclogging, they did our water heater, and they've replaced some pipes. I would give them an A. I think the best part of their service is the customer service aspect. You can call them and get someone out there right away. They are especially punctual when it comes to plumbing.”

“They were able to get here quickly. I had a blockage between the septic tank and the house. They get an A. They were very available. I would recommend them.”

“My daughter flushed a wool hat down the toilet, and they fixed it without a horrible amount of repair. They were on time, and their cleanliness and expertise were very good.”

“They cleared a blocked drain line. They get an A.”

“They do a good job. They've been here a couple of times. I had trouble with pipes from the toilet, and they had to repair the pipe under the sink in the kitchen twice.”

“They did a good job. I really appreciated the two times they came for two separate issues. Both times the individuals that came here were very polite, did a good job, explained everything, and cleaned up after themselves. They were very professional. I was recommended by a good friend of mine, and now I recommend them. They worked on my bathtub, bathroom sink, and toilet. I also had a drain issue, and I haven't had problems with the drain since they left. It was different people each time. They get an A+ from me, absolutely. They were here on time.”

“They replaced a shutoff valve. A friend recommended them. The work they did was A+, but I think the cost was very high for the job that was done.”

“They're good and prompt. They came pretty quickly. They came right out, which was nice. They didn't make me wait. I've used them a number of times and I've been very happy with them. They have mostly done plumbing for me. They've done HVAC as well. They've installed some plumbing for me and fixed my bathroom leak. The guys are very efficient and very friendly. They communicated with me. They were great. Two different guys have come out for the big jobs and they were fabulous. They did well. I live in Acton, which is where they are based. I saw their name on a card when I moved into the house. They had done some work at this house, and I just called them based on that. They're an A to me.”

“I had a great experience. It was fantastic. I really liked the guy who came out to help. I thought that he was very helpful in everything that he was doing in terms of our flooded basement and our water heater. He gave us advice on who to get to help clean up the basement and even how to get through the insurance process, because we didn't know any of that. He went above and beyond for us. They've done a whole bunch of things for me, but in this one case, they replaced the water heater for me. They've done plumbing and air conditioning work for me too, when we've had problems with our air conditioner and our heater. They've been out, and they've done a great job. They find the most economical way of tackling it also. I'd give them an A.”

“It was excellent. They were very responsive, they told me what the problem was, and they rapidly had guys come out to the house to make the repair. The cost and time estimates were both right on. I was very happy with the service. They replaced the waste stack pipe from my plumbing. It's an A-rated company.”

“My experience was great. It was just wonderful. I liked everything. They were just great and creative about solutions. They resolved some issues around freezing pipes in the basement. They're an A-rated company.”

“We like them very much. They replaced a hot water heater. We've used them before, and that's how we heard about them. I would grade them as an A-. They are absolutely wonderful, but a little bit expensive.”

“They had to replace a component on our drain pan to our heating and water cooling system. We had used Papalia before, and that's how we heard about them. I would grade them as an A+. Our drain pan was overflowing, and come to find out, a component in our pump had stopped working—it needed to be replaced. We thought we were going to have to replace the whole pump, but the person who they sent was knowledgeable about the component. He took the pump apart, found out which component in the pump had failed, and replaced just that component. So, he took the time to research which component was the issue, and because of his effort, it cost us a lot less than we expected it to cost. We thought it was going to cost us $750 to $1,000, but it only cost us $250.”

“They're my go-to plumbers. They're local, they've been very professional, and they bailed me out of a bad situation ten years ago when my pipes froze up. They're an A+.”

“Generally, they are very responsive and their people come when they say they are going to come. I don't have any negative things to say, and we've used them a number of times. They are our go-to plumbers. They replaced the tank enclosure in our upstairs bathroom, and they replaced our instant hot system. I would grade them as an A.”

“They showed up when they said they would. They did plumbing work for me. I would rate the company as an A.”

“It was good. They showed up on time and did quality work. They did plumbing for me as well as HVAC. I'd give them an A grade.”

“They were fine, and it was a good experience. I used them two different times. The experience was very good, particularly the first time with the water heater. He did a great job. The second time was fine, but it was a small job and it was a different young man. He too was neat and clean. I had a water heater put in and some plumbing done in the tank in the master bathroom. I would grade them as an A. They did a really good job, and they were neat.”

“I liked their punctuality and quality of service. They've been here a lot. They've worked on the toilet and pipes in the basement. I continually call them because they do a good job. I'd give them an A.”

“There was a leak, and he bypassed it. The company is just down the road from where I live. I would grade them as an A. They got there reasonably on time, and I didn't have to wait around.”

“They did work on a garbage disposal that needed to be replaced. They're an A to me. I would use them again. The gentleman was quite good, efficient, and friendly.”

“They fixed a faucet. I've used them for a long time. I would rate them as an A. They were fine.”

“They are around the corner from my house. I drive by every day, so when we had a problem we called them. I am a repeat customer. They had to replace our water heater when it messed up the other month. I would grade them as an A-rated company. The technician was courteous and forthright. They did a really great job.”

“They fixed what was wrong. It was a clogged sink. It wouldn't drain. I was pretty pleased with the service. I chose them over a different company because a couple of people I know had work done by them. I'd give them an A.”

“They fixed the problem, and I liked that about them. They were doing something plumbing related. They replaced a faucet for us in the springtime, and when they came back, they repaired it for free. It was a defective part they had installed. They get an A grade from me.”

“They were prompt and they had the right equipment to do the plumbing job. The technician they sent out was very good. As a matter of fact, we had two of them and they were both good. I'd give them an A.”

“They were great—they're efficient and on time. They did all the work without any fuss. They did plumbing work and I have no complaints at all. A year or two ago we were looking to do some home renovation and they came up, so when we had to do work again, we just called them. The company gets an A.”

“Everything went fine. They were able to complete the work that day, and my husband was paying close attention to what they were doing. They cleaned up after themselves, and everything was fine. They did plumbing work for us. We chose them because we had used them before. They're a grade-A company.”

“Actually, there's a small leak I'm going to have them come back and fix, but all in all, it was really good. They came quickly. They just do plumbing for me. I liked the customer service due to the promptness. We've used them in the past. I'd grade them as an A.”

“It was good. I think that they just kind of stuck to whatever time frame they gave me. They always called ahead of time. Whatever they told me they were going to do, they did. Once, I had a ruptured pipe, and another time, they came in and installed a water line for my new refrigerator. I'd give them an A.”

“We've only used them once, but they arrived when they said they would, and they were able to fix our issues. The person we worked with was very nice. We had several minor plumbing repairs and leaks. We had seen their truck at our neighbor's house across the street, and we asked them how they found the service to be. We were looking for a new plumber. They had also had a positive experience, so we gave the company a shot. The company gets an A from me.”

“Their service people are very prompt. Before they come, they always call to let you know they're on the way. Their office sends a picture through email of the person that's coming to let me know exactly who is going to be in my house. They have replaced a water heater and repaired our toilet. I think I might have found the company through the previous owners. They had some work done, and we found the paperwork. They're an A-rated company.”

“The experience was good. The plumber was friendly, and he got the job done quickly and correctly. They've done a few miscellaneous plumbing jobs for me. We had a leak in a toilet. They have done sewer work for us in the past, too. When we bought the house, they had done work previously and we found a receipt, which is why we chose them. They get an A grade.”

“We used them once, and they were fine. They showed up, and that was about it. They changed out some faucets. They get an A rating.”

“I liked that they showed up when they said they would and billed what they had estimated. They swapped out a garbage disposal. The plumber was very punctual and explained what he did. He showed me the parts he removed and the new parts he was installing. He went over the bill with me pretty thoroughly, and I was, overall, pretty pleased with it. I chose them because I've used them for several previous jobs over the past eight to nine years.”

“It was good. They were on time and on budget. They did a gas line installation. They're located right down the road from us, and that's how I heard about them. I would grade them as an A.”

“They've done gas lines for me. I would rate them as an A.”

“I always have a positive experience with them. I've used them a number of times. Across the board, they are very professional, they are clean, they are courteous, and they got their job done. They inspected it beforehand and did all the things that you would want. I think they tend to be more expensive for certain things. I would recommend them, but they would come at a cost. We got a garbage disposal from them, but since they installed it, I called them back anyway. They've done various things—mostly cleaning out drains and things like that. I would grade the company as an A. The work is fine.”

“I've used them twice, and they've been very helpful and friendly. Their prices are pretty reasonable, and they are pretty available as opposed to other plumbers in the area. They have done plumbing and HVAC. They are really nice. I've lived in this town for a million years, and first I called a friend who recommended them. They also had a good experience with them. They get an A from me.”

“I have been using Papalia for years. If I make a call, they answer me. They set up a date to come and do the work right away. They come when they say they're going to come. The repairmen are very friendly and good at what they do. I like them very much. They do a very good job. Over the years, we've had lots of different things going on. There was a leak in a pipe in the basement that they fixed. There was a problem with the water going to the washing machine once. I've had a couple of clogged sinks that I couldn't get unclogged myself. We've had them put in a couple of new toilets and a shower. For the work, I'd give them an A grade.”

“They are fine, but they are way too expensive. The last time they were here, they fixed the plumbing that went out to my sprinkler system. The whole system and pipes and everything going outside started to have leaks around the valves. It took them the whole day, and they do a great job. They are responsible, and they are too expensive. They do A-level work.”

“They did what needed to be done at a reasonable price. I was putting in a new sink, and they installed it for me. I'd give them an A.”

“I needed a water heater replaced ASAP. They're pricey, but we had had them once before, and I trusted them. They had a tank on their truck, and they came in and did it. We did have a problem after that, and it took a while to solve, but it was just back and forth between them and the manufacturer. They solved the problem for us, and it didn't cost us anything. They are very professional. They definitely call and confirm to make sure you're going to be around, or they touch base if the plumber couldn't get back because of this or that happening. They kept us informed, so it was very good. They get an A from me.”

“They did good work, and they did it on time. I was happy. He got everything done in one day. He didn't try to sell me anything other than what I was after. He was fair in what it cost, and I was surprised in that regard. Everything works now, and everything works well. Those are the things I like. It was plumbing work. I chose them over a different company because I had used them before for plumbing. They seemed good and good to work with. I'd give them an A on all of these things.”

“They did work for us, and we had no issues with them. They were quick. They were in and out. We had no issues. They were fast and on time. The price was reasonable. They were removing some clogs from my drains. I'd give them an A.”

“I had a sink that was stopped up in very odd ways. They fixed it. It was tough to do because they had to cut through walls. They did a very good job at a fair price. Basically, they fixed the plumbing going to a powder room sink. They had to cut through the walls and cut a couple of pipes out and replace them. It's been running well ever since, and it was a thing that had been giving me trouble for years. They're an A-rated company to me. It got to the point where I thought the guy was going to have to give up. I do a lot of home plumbing myself. It was beyond me. We couldn't find where the obstruction was. I thought he was going to have to give up, so I left him alone for a while. When I came back, he had it fixed.”

“Papalia Plumbing & Heating is my favorite plumber. Their service is excellent, and the products they carry on the truck are first-rate. They are prompt, courteous, and professional. We had a massive water main break in my house. I called my old plumber and never got a call back, but Papalia was here in ten minutes. They stayed until they fixed the problem, which was pretty complicated. They've been back a number of times for all my other plumbing stuff as well—A+.”

“We use Papalia for a lot of things. They do plumbing, and they've done some furnace work as well. They do an excellent job. They're the best that we have come across. Any issues we've had have been corrected, so I'd give them an A.”

“They are awesome and very honest. They make us feel that they are doing what is best for us. They are local. I'd give them an A.”

“They're good and prompt. They came pretty quickly. They came right out, which was nice. They didn't make me wait. I've used them a number of times and I've been very happy with them. They have mostly done plumbing for me. They've done HVAC as well. They've installed some plumbing for me and fixed my bathroom leak. The guys are very efficient and very friendly. They communicated with me. They were great. Two different guys have come out for the big jobs and they were fabulous. They did well. I live in Acton, which is where they are based. I saw their name on a card when I moved into the house. They had done some work at this house, and I just called them based on that. They're an A to me.”

“It was excellent. They were very responsive, they told me what the problem was, and they rapidly had guys come out to the house to make the repair. The cost and time estimates were both right on. I was very happy with the service. They replaced the waste stack pipe from my plumbing. It's an A-rated company.”

“My experience was great. It was just wonderful. I liked everything. They were just great and creative about solutions. They resolved some issues around freezing pipes in the basement. They're an A-rated company.”

“They're my go-to plumbers. They're local, they've been very professional, and they bailed me out of a bad situation ten years ago when my pipes froze up. They're an A+.”

“Generally, they are very responsive and their people come when they say they are going to come. I don't have any negative things to say, and we've used them a number of times. They are our go-to plumbers. They replaced the tank enclosure in our upstairs bathroom, and they replaced our instant hot system. I would grade them as an A.”

“They were fine, and it was a good experience. I used them two different times. The experience was very good, particularly the first time with the water heater. He did a great job. The second time was fine, but it was a small job and it was a different young man. He too was neat and clean. I had a water heater put in and some plumbing done in the tank in the master bathroom. I would grade them as an A. They did a really good job, and they were neat.”

“I liked their punctuality and quality of service. They've been here a lot. They've worked on the toilet and pipes in the basement. I continually call them because they do a good job. I'd give them an A.”

“They are around the corner from my house. I drive by every day, so when we had a problem we called them. I am a repeat customer. They had to replace our water heater when it messed up the other month. I would grade them as an A-rated company. The technician was courteous and forthright. They did a really great job.”

“They were prompt and they had the right equipment to do the plumbing job. The technician they sent out was very good. As a matter of fact, we had two of them and they were both good. I'd give them an A.”

“They were great—they're efficient and on time. They did all the work without any fuss. They did plumbing work and I have no complaints at all. A year or two ago we were looking to do some home renovation and they came up, so when we had to do work again, we just called them. The company gets an A.”