Papalia Home Services
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 303 customer surveys.
5
227
4
54
3
14
2
7
1
1
4th year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes. The company also offers drain cleaning and clog removal. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. The company guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
25 Powdermill Road
Acton, MA 01720
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 303 customer surveys.
5
227
4
54
3
14
2
7
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Quick response”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

“They met my expectations.”

Review by
10/22/2018

“Water heater died on a Friday night; Papalia came on an emergency basis and installed a new one. Overall they did a great job and I was delighted to have hot water back. The only reason I didn't give them the highest rating across the board was that I was unable to compare prices for the emergency install or compare features of different water heaters.”

Review by
10/20/2018

“They were responsive, efficient, and effective.”

Review by
10/20/2018

“They installed a hot water heater for me.”

Review by
10/20/2018

“I am extremely satisfied with everyone that came out to the project.”

Review by
10/20/2018

“I am please to say the job was done in a timely manner.”

Review by
10/20/2018

“I just know that they got out here pretty quickly and they did a really good job. They knew exactly what to do and they took one look at the problem and knew exactly what was wrong.”

Review by
10/20/2018

“I received exceptional service. They were very clean and professional.”

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”

Review by
10/20/2018

“I did not give them three stars because they are not good, it is just I don't know myself if I would recommend anyone.”

Review by
10/20/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“Brad is always outstanding in work, service and communication!!!!”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“The problem was eventually solved.”

Review by
10/11/2018

“I used to use another company, and they were very exorbitant in their price and weren't very scrupulous in how they dealt with the situation. I got Papalia's number from a friend, and they were very good. The service person that they sent out was extremely polite and very efficient in what they did.”

Review by
10/10/2018

“Their fast response time.”

Review by
10/10/2018

“They met my expectations with being efficient.”

Review by
10/01/2018

“I think the professional aspect exceeded my expectations.”

Review by
10/01/2018

“Another issue that they came out for, they found a leak and they helped us with a smell in our basement. They found very simple solutions that did not cost me a lot of money and I really appreciated that!”

Review by
09/27/2018

“I was generally satisfied with the work.”

Review by
09/27/2018

“Their pricing was too high.”

Review by
09/26/2018

“Papalia Plumbing & Heating has met and exceeded my expectations with the program that they offer, the Gold Plan. It offers a way for them to come in and do a safety check, check my heat, my air and air filters. They also check my plumbing to make sure everything is working. They make recommendations for things I might need in a couple of months or years and give me ways to avoid those things from happening. As a new homeowner, it is extremely valuable and helpful to prevent things from breaking and to save money. Most companies are looking to make money, this is a way that they are keeping themselves in service and making it so that I save money at the same time. I can appreciate that from their end but at the same time, they are saving me so much money. Another bonus is that if something does happen and I do have to call, they come out right away. I am so happy to be a part of that and it truly has exceeded my expectations.”

Review by
09/26/2018

“Hot water heater replacement.”

Review by
09/26/2018

“They met my expectations with being very prompt.”

Review by
09/17/2018

“Speed. I called in the morning and they were onsite by 1”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/13/2018

“They replaced a water heater.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because he stayed with me until the situation was resolved.”

Review by
09/12/2018

“I was satisfied because they're courteous folks who came into my home respectfully and did a nice job.”

Review by
09/12/2018

“I was satisfied with them coming on time, being professional, charging a reasonable price, coming on a Sunday, which I didn't expect and they got the work done.”

Review by
09/12/2018

“Their response large enough they can send someone if there is an emergency the smaller ones cant help you. They went our of their way for a new customer, and gave me different quotes, and the person came to mine home was experienced for years. knew exactly and fixed it identified.”

Review by
09/12/2018

“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”

Review by
09/12/2018

“The gentleman that most recently visited was wonderful. He was honest open, forthright, and did a great job.”

Review by
09/12/2018

“They exceeded my expectations of being on time, quality of both communication and workmanship.”

Review by
09/12/2018

“I was most satisfied that they came on time.”

Review by
09/12/2018

“I like how quickly they come. The response time is quick and they act quickly to get the estimates.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because the two different divisions, plumbing, and AC came at the same time. I do not think that normally happens so they do not get to interact often. The AC guy did not have something but the plumber had it in his van and he let him have it. I witnessed them help each out and that helped me. That was good.”

Review by
09/12/2018

“Their prices were too high.”

Review by
09/10/2018

“Customer service was very good. The email reminders and anticipated arrival time as well as info re who was coming were all helpful.”

Review by
09/07/2018

No review comments provided

Review by
09/07/2018

“Professional technicians with good quality and courteous performance.”

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

“All areas were very good.”

Review by
09/06/2018

“Mike did a fantastic job! Very professional!”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
03/29/2018

“The plumber, Mike was fantastic.”

Review by
03/29/2018

“I think it's all been very good.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“They were a little expensive, but good at their work.”

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“They had fairly high prices but the workmanship was good.”

Review by
03/23/2017

No review comments provided

Review by
03/23/2017

No review comments provided

Review by
03/22/2017

“It was definitely a positive experience. Very fast response. Very polite. Easy to work with. They did drain and sewer work and some plumbing. Actually, they did quite a big job. I'd give them an A+.”

Review by
03/22/2017

“I liked the promptness and their availability. They were right on time. They did plumbing, heating, and drain and sewer work. I'd give them an A. They knew what they were doing. They responded when I needed them.”

Review by
03/22/2017

“I thought they were honest and open. They were responsive to our needs and solved our problem. They did plumbing work. I'd give them an A.”

Review by
03/22/2017

“They just got the job done, and they were very efficient. They did plumbing. I'd give them a B because they wanted me to buy a $100 toilet as opposed to putting in a little cap.”

Review by
03/22/2017

“They did drainage and sewer work, and they did some plumbing. I had to call them back a few times because it wasn't completely done, but I think that had to do with the main drain when we had the drainage work done, so that could have been the cause of it. They weren't really any issues. He still did good work. They didn't charge me for it when he came back. It was good. I would be very likely to recommend them.”

Review by
03/22/2017

“The guy was so-so. I didn't like it much. They were doing plumbing work. I'd give them a C.”

Review by
03/20/2017

“They came promptly and completed the job efficiently. They were in and out quickly. I would say it was an A for sure. They were very good. I had them put in new toilets. I would absolutely recommend them.”

Review by
03/20/2017

“They did a good job. I really appreciated the two times they came for two separate issues. Both times the individuals that came here were very polite, did a good job, explained everything, and cleaned up after themselves. They were very professional. I was recommended by a good friend of mine, and now I recommend them. They worked on my bathtub, bathroom sink, and toilet. I also had a drain issue, and I haven't had problems with the drain since they left. It was different people each time. They get an A+ from me, absolutely. They were here on time.”

Review by
03/20/2017

“They were punctual, very courteous, professional, and very tidy. They sorted out my issue, so all in all, it was very good. They handled a couple of issues. We had a leak coming through our basement ceiling. They had to work out where the leak was coming from and then repair it. There was also a leak underneath my sink, and they repaired that at the same time. They get an A+ from me.”

Review by
03/17/2017

“They've done a few things. They've done drain unclogging, they did our water heater, and they've replaced some pipes. I would give them an A. I think the best part of their service is the customer service aspect. You can call them and get someone out there right away. They are especially punctual when it comes to plumbing.”

Review by
03/17/2017

“My daughter flushed a wool hat down the toilet, and they fixed it without a horrible amount of repair. They were on time, and their cleanliness and expertise were very good.”

Review by
03/17/2017

“They did some plumbing work. They replaced some toilets. I would give them an A.”

Review by
03/17/2017

“They do a good job. They've been here a couple of times. I had trouble with pipes from the toilet, and they had to repair the pipe under the sink in the kitchen twice.”

Review by
03/17/2017

“We had problems with our sink, and it ended up being the garbage disposal, which they replaced. I would give them a B. It was good work, but there were issues. I won't recommend them. They're too expensive. They charge a flat rate. They charged us twice as much for the garbage disposal as we could have bought it for at Home Depot.”

Review by
09/11/2016

No review comments provided

Review by
09/08/2016

“Papalia Plumbing installed all of the plumbing and plumbing fixtures in our home when it was first constructed in 1993. They have continued to serve us well to the present day. We have an annual plumbing inspection performed yearly and just this summer installed a new heating/ac unit.”

Review by
09/07/2016

“We have used Papalia Plumbing & Heating for a number of years and have been pleased with their services. As a matter of fact we have asked them for an estimate for future work.”

Review by
09/07/2016

No review comments provided

Review by
09/06/2016

No review comments provided

Review by
09/06/2016

No review comments provided

Review by
09/06/2016

No review comments provided

Review by
09/06/2016

No review comments provided

Review by
09/06/2016

No review comments provided

Review by
09/06/2016

“I think I was able to buy a plan to cover a year of service calls for small fixes. Since I live alone, there are often issues that I can't handle myself, but I just let them go because I don't want to initiate a service call.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: