Papalia Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.7 out of 5 stars based on 244 customer surveys.
5
190
4
41
3
8
2
5
1
0
3rd year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope—from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes. The company also offers drain cleaning and clog removal. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. The company guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
25 Powdermill Road
Acton, MA 1720
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.7 out of 5 stars based on 244 customer surveys.
5
190
4
41
3
8
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“They were a little expensive, but good at their work.”

Review by
03/29/2018

“The plumber, Mike was fantastic.”

Review by
03/29/2018

“I think it's all been very good.”

Review by
03/29/2018

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Review by
03/29/2018

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Review by
03/29/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

“They had fairly high prices but the workmanship was good.”

Review by
03/23/2017

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Review by
03/23/2017

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Review by
03/22/2017

“I thought they were honest and open. They were responsive to our needs and solved our problem. They did plumbing work. I'd give them an A.”

Review by
03/22/2017

“The guy was so-so. I didn't like it much. They were doing plumbing work. I'd give them a C.”

Review by
03/22/2017

“It was definitely a positive experience. Very fast response. Very polite. Easy to work with. They did drain and sewer work and some plumbing. Actually, they did quite a big job. I'd give them an A+.”

Review by
03/22/2017

“I liked the promptness and their availability. They were right on time. They did plumbing, heating, and drain and sewer work. I'd give them an A. They knew what they were doing. They responded when I needed them.”

Review by
03/22/2017

“They just got the job done, and they were very efficient. They did plumbing. I'd give them a B because they wanted me to buy a $100 toilet as opposed to putting in a little cap.”

Review by
03/22/2017

“They did drainage and sewer work, and they did some plumbing. I had to call them back a few times because it wasn't completely done, but I think that had to do with the main drain when we had the drainage work done, so that could have been the cause of it. They weren't really any issues. He still did good work. They didn't charge me for it when he came back. It was good. I would be very likely to recommend them.”

Review by
03/20/2017

“They did a good job. I really appreciated the two times they came for two separate issues. Both times the individuals that came here were very polite, did a good job, explained everything, and cleaned up after themselves. They were very professional. I was recommended by a good friend of mine, and now I recommend them. They worked on my bathtub, bathroom sink, and toilet. I also had a drain issue, and I haven't had problems with the drain since they left. It was different people each time. They get an A+ from me, absolutely. They were here on time.”

Review by
03/20/2017

“They were punctual, very courteous, professional, and very tidy. They sorted out my issue, so all in all, it was very good. They handled a couple of issues. We had a leak coming through our basement ceiling. They had to work out where the leak was coming from and then repair it. There was also a leak underneath my sink, and they repaired that at the same time. They get an A+ from me.”

Review by
03/20/2017

“They came promptly and completed the job efficiently. They were in and out quickly. I would say it was an A for sure. They were very good. I had them put in new toilets. I would absolutely recommend them.”

Review by
03/17/2017

“My daughter flushed a wool hat down the toilet, and they fixed it without a horrible amount of repair. They were on time, and their cleanliness and expertise were very good.”

Review by
03/17/2017

“They do a good job. They've been here a couple of times. I had trouble with pipes from the toilet, and they had to repair the pipe under the sink in the kitchen twice.”

Review by
03/17/2017

“They did some plumbing work. They replaced some toilets. I would give them an A.”

Review by
03/17/2017

“We had problems with our sink, and it ended up being the garbage disposal, which they replaced. I would give them a B. It was good work, but there were issues. I won't recommend them. They're too expensive. They charge a flat rate. They charged us twice as much for the garbage disposal as we could have bought it for at Home Depot.”

Review by
03/17/2017

“They've done a few things. They've done drain unclogging, they did our water heater, and they've replaced some pipes. I would give them an A. I think the best part of their service is the customer service aspect. You can call them and get someone out there right away. They are especially punctual when it comes to plumbing.”

Review by
09/11/2016

No review comments provided

Review by
09/08/2016

“Papalia Plumbing installed all of the plumbing and plumbing fixtures in our home when it was first constructed in 1993. They have continued to serve us well to the present day. We have an annual plumbing inspection performed yearly and just this summer installed a new heating/ac unit.”

Review by
09/07/2016

“We have used Papalia Plumbing & Heating for a number of years and have been pleased with their services. As a matter of fact we have asked them for an estimate for future work.”

Review by
09/07/2016

No review comments provided

Review by
09/06/2016

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Review by
09/06/2016

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Review by
09/06/2016

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Review by
09/06/2016

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Review by
09/06/2016

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Review by
09/06/2016

“I think I was able to buy a plan to cover a year of service calls for small fixes. Since I live alone, there are often issues that I can't handle myself, but I just let them go because I don't want to initiate a service call.”

Review by
09/06/2016

“Papalia has always responded quickly to my issues in a very professional manor—have recommended to new home-owners since I have sold my house.”

Review by
09/06/2016

“The plumbing work was good but I would not recommend Papalia to a friend or colleague because of the cost.”

Review by
09/06/2016

“The first plumber that was sent to my house did not know anything about the plumbing I needed fixed (motion activated faucet) and as such was apprehensive about using your services again, but the second plumber who came twice was excellent so basing my responses on the 2nd plumber.”

Review by
09/06/2016

“I was surprised at the cost relative to all the other times they have come to the house. He said it was a flat rate. This is the first time that I heard of a flat rate. I didn't like being surprised by that. I don't mind it how they do business but it was several hundred dollars more than I expected and I wasn't prepared for it.”

Review by
09/06/2016

“The actual plumbing work went great and the technician was on time, friendly, and did a good job cleaning up the area in which he worked; however I rated the cleanliness low because he tracked wet kitty litter on my newly stained deck, (from the area he worked). Because the soil sat on the deck, it actually stained the deck and it is going to have to be redone, costing me lots of time and money. It would have been nice if he had wiped down the deck.”

Review by
09/06/2016

“They were very polite and helpful and did an excellent job. Holes needed to be drilled through the cabinets and this was all explained prior to doing the job. They took care as to ensure the plumbing was done correctly. For example not to put the pipes through the garage as it would freeze. This was the most direct route, but not the best. Only issue I have is you have no idea of the potential range of charges prior to their visit. They charge a fee to visit and do an evaluation. It would be nice to know up front what the potential range of costs might be.”

Review by
09/05/2016

No review comments provided

Review by
09/04/2016

“We've used them for years! I would highly recommend their services.”

Review by
09/04/2016

“Totally misdiagnosed the problem. Offered an unnecessary solution at an extremely high cost. We wisely got a second opinion and went with another company.”

Review by
09/02/2016

“More expensive than others but can count on them to do the job.”

Review by
09/02/2016

“We have always been happy with their services and they are reliable.”

Review by
09/02/2016

“We have been a customer of Papalia Plumbing & Heating for as long as we have owned our home — over 18 years. They answer their phone, come when they say they will; take care with your home; do the job quickly, quietly and efficiently; and clean up after their work. We would (and have) recommend them to neighbors.”

Review by
09/02/2016

“Papalia's technicians do excellent work - they are very knowledgeable and thorough. They identified and fixed problems that previous contractors had done incorrectly. They also came up with creative solutions to save us money. They showed up on time and were very professional. I highly recommend them!”

Review by
09/02/2016

“Papalia came out to investigate a small leak inside the walls. They fixed it quickly, but also noticed that there was more water damage than the plumbing leak could account for. They spent time persistently searching for the source and concluded that there was also a leak in the roof above the area.”

Review by
09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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Review by
09/02/2016

“Prompt and courteous service.”

Review by
09/01/2016

“The service was great. Knowledgeable, timely and polite!”

Review by
09/01/2016

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Review by
09/01/2016

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Review by
09/01/2016

“This company is reliable and I am satisfied with the quality of work they did for me.”

Review by
08/31/2016

“Mark was excellent really knew what was to be done and explained everything. Also the price up front with no hidden extras.”

Review by
08/31/2016

“I find this local plumbing company easy to schedule with, and dependable. It is very easy to reach their office to schedule appointments, which is not the case with other plumbers that do not maintain office hours with live staff answering the phone.”

Review by
08/31/2016

“When I called, the person at the office was friendly. She asked me what my needs were, however said she couldn't give me a price for the services I asked about- that the plumber would give me an estimate after seeing the plumbing issues. When the plumber came he looked at the 3 things we had and quoted a grossly high number. We said, OK just do the clogged drain, how much for that? $350ish. I said wow, that's a lot. And he said that is the set price for the job. However, as stated earlier, when I called the office she said she couldn't give me an estimate for the work, which was clearly not true since the plumber said the company has fixed prices for this. Since we needed the drain fixed right away, we had them do the work. They were ‘done’ in under 4 minutes. The job was done poorly. The drain wasn't fully clear, and within a week was back to being blocked. Additionally, I did not find the 2 fellows friendly nor feel them to be trustworthy, and I wouldn't feel comfortable allowing someone from this company in my home if I weren't there— which has never been the case with other plumbers. Sad to say all this because the reviews I had read about Papalia had been so positive. It was a disappointment and very costly, and it didn't even fix the problem.”

Review by
08/31/2016

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Review by
08/31/2016

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08/31/2016

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08/31/2016

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08/31/2016

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Review by
08/31/2016

“Great work, done quick with good pricing.”

Review by
08/31/2016

“Great experience but pricey.”

Review by
08/31/2016

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08/31/2016

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08/31/2016

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08/31/2016

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Review by
08/30/2016

“I made calls to two other plumbers and did not even get a callback.”

Review by
08/29/2016

“They were quick, efficient and extremely personable. I recommend them for any plumbing work you need to have done in your home. ”

Review by
08/29/2016

“I've used them a few times and their rates are outrageous. This time it looked like an outdoor faucet was leaking due to the wood next to is being much darker than the other wood. The plumber said it wasn't leaking but said he'd check it out to see if he could move the faucet so that it did not touch the house. He then came back to me few minutes later saying that in fact there appeared a small leak. He then replaced the whole unit. Days later I noticed the wood had not 'dried out' and in fact it was just stained. There hadn't been a leak that caused it to be darker. I've used these guys a few times in a pinch and they're quick to get here but charge much more than any plumber I've ever dealt with and this experience has caused me to never use them again.”

Review by
08/29/2016

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Review by
08/29/2016

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Review by
08/29/2016

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Review by
08/28/2016

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08/28/2016

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08/28/2016

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08/28/2016

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08/28/2016

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Review by
08/28/2016

“It was very expensive.”

Review by
08/28/2016

“Outrageously priced.”

Review by
08/28/2016

“These guys were polite, friendly, professional. They knew what they needed to do and were accurate in their planned time and cost. They are not on the inexpensive side but neither is the quality and guarantee of their work. I also decided to have them address a second issue while they were visiting, which was the replacement of the shut off for my washing machine, that also was done in a timely manner. One small and I mean very small mistake made was they connected the hot and cold water to the wrong hose but hey such a minor infraction I can twist a hose on and off its connection to correct that issue. Bottom line I myself am very handy and can take on many of my homes tasks but sometimes it pays to have a professional remove one of these tasks. Theses guys did just that with extreme professionalism. They repaired a leaking pipe in my ceiling and replaced a shutoff.”

Review by
08/28/2016

“Brad was very helpful in planning and explaining the work to be done. He and Luis did an excellent job with all aspects of the project. These included some work that had to be done to make sure that everything was done in a first-class way. Paplia Plumbing is not inexpensive, but Brad did a very thorough and top quality job.”

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