MillTown Plumbing, Heating, AC & Drain Cleaning
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.7 out of 5 stars based on 57 customer surveys.
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2nd year as a Best Pick Call
"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Brian Kearney | Operations Manager
Company Information
Services Offered
MillTown provides residential and commercial customers with repair, maintenance, and installation of hot water heaters, indirect water heaters, tankless water heaters, bathroom fixtures, sinks, drains, and connections for gas appliances.
Services Not Offered
The company does not repair washing machines, dryers, dishwashers, well pumps, or water softeners.
Warranty
MillTown offers a one-year parts-and-labor warranty on all installations and replacements.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
#2255
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.7 out of 5 stars based on 57 customer surveys.
5
44
4
10
3
2
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“I am glad I ran into them. Their prices seem to be OK. Their work was certainly very good. A lot of plumbers in my area are quite expensive. It was a good find.”

Review by
04/02/2018

“They were just fine, this was about our 4th outfit with them and we think they are great.”

Review by
04/02/2018

“If I ever have a problem, I will call them.”

Review by
04/02/2018

“I was happy with the work they did.”

Review by
04/02/2018

“Everything went really well.”

Review by
04/02/2018

“We had a great experience.”

Review by
04/02/2018

“They did a very good job.”

Review by
04/02/2018

“I am satisfied.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
03/27/2018

“They did a great job!”

Review by
03/27/2018

“I am very satisfied with everything. They helped me out with my water heater.”

Review by
03/27/2018

“The salesperson was not a good match for us.”

Review by
03/27/2018

“I needed their services and they did exactly what they said, when they said, and for price they said they would. I had no problems.”

Review by
11/01/2016

“They've done quite a bit of work for us. I like that they are quick to respond. They have great communication. They inform about things one needs to know and they are very knowledgeable about what they do. They've done some work for me—piping, plumbing, furnace and water heater. Pretty much any plumbing needs I have, I use them for it. Overall, I’d give them A+.”

Review by
10/26/2016

“They installed a new water heater. I liked that they came the same day. They diagnosed the problem and replaced my water heater within a couple of days and offered financing. Financing was a huge part of it because I didn’t have three thousand dollars. I would rate my overall experience with them as an A. I have already recommend them.”

Review by
10/26/2016

“I have some experience with them when they installed a clothes dryer. They didn’t put the legs underneath so it is about 2-inches lower than the washing machine right next to it. It’s kind of a little awkward but I think the guys passed on that one and I’m not very happy with that part. They just put the machine on the ground without putting the little legs underneath which are actually designed to bring it to the right height. You don’t see that while they are putting it in and then they just walked away. There was something that I needed them to fix once for me. The guy looked pretty knowledgeable. He charged me immediately and then when I looked at the charge, he didn’t even give me the $25 discount from the coupon that I was offered by the company. He charged me $25. Overall, I’d give them a C. They could have done a better job in leveling the clothes dryer in relation to the washing machine. I know they didn’t put the legs on, which they are supposed to be underneath there to actually bring it to the right level. It was install and walk away. I can say they showed up so that was good. I think they know what they are doing but they do a fast job.”

Review by
10/26/2016

“I have had positive and negative experiences with them. They replaced my hot water tank. They put in a brand new toilet. Those two experiences were positive. They didn’t show up for a scheduled appointment twice and that was negative. The manager was supposed to call me and he never did. It was one thing after another on one particular thing. Finally, I got somebody else in. My overall plumbing experience would be rated a C- if I lumped them all together. I have to assume they know what they’re doing, they seem to. I have recommended them.”

Review by
10/26/2016

“The experience was not bad. The only problem was that I had to pay the bill I had already sent in. That was the only thing. They did something for my parents. They had called my parents several times telling them that they were late with the payments and it turned out that we had sent the payment in about a month earlier and it was sitting there the whole time. I think they did plumbing work. Overall, I’d give them an A. They were fine. The only issue was the whole billing thing.”

Review by
10/26/2016

“They are the best. They are really, really great. They are friendly. The guy, Fred, is really responsive and listens to customer concerns. He was willing to talk about price and if I was not happy with the price, he rectified it. They did a lot of things for us. They helped us clear a main drain line. They installed a water heater for us. They rerouted some plumbing for us in the basement around the beam. They are A+. They are great. They are fantastic.”

Review by
10/26/2016

“I just hired them for just routine plumbing work. I have hired them a bunch of times. For my overall plumbing experience with them I would grade them A-. Recently, they were here for something else and they didn’t do a very good job so that’s why the minus.”

Review by
10/26/2016

“They came when they said they were going to come. They worked hard when they were there and they were very courteous. They fixed a gas leak. My only complaint is that they were a little pricey. They deserve a B+ for the overall experience.”

Review by
10/26/2016

“Quite a few years ago, they installed a hot water heater for us and then maybe two or three years ago, a new furnace and air conditioning. They certainly deserve an A for my overall experience. Whenever we needed something, they were prompt and took care of whatever the situation was. They were very good.”

Review by
10/26/2016

“Everything was great. They serviced my boiler and I think they changed out a sink faucet for me. Overall, the first guy would rate an A+ but the second guy overcharged me a little bit so overall, I’d give him a B+. The first guy was better than the second but the experience was still good.”

Review by
10/26/2016

“I had an excellent experience with them. They take care of all the plumbing needs at my dad’s house. I’ve had them come multiple times for leaks and all kinds of plumbing. They deserve A+++. Everything was excellent.”

Review by
10/26/2016

“Milltown is the best plumbing company in Massachusetts. They are a positive company. They performed plumbing services for me. I’d give them A+.”

Review by
10/26/2016

“They were probably the ones that helped with my frozen pipes. They were good. I would rate the overall experience that I had as B+.”

Review by
10/26/2016

“They fixed a leaking toilet. They actually replaced a leaking toilet. I’d give them an A+ for the overall experience with them.”

Review by
10/26/2016

“They did a pretty good job. Any time I have any issue, I call them up. The last time they did the pipe, the plumbing. I’d give them an A. They clean up after the job and all that.”

Review by
10/26/2016

“I thought they were efficient and did the job. They were very courteous. I had a problem with a bathroom sink. I would rate the overall experience I had with them as an A.”

Review by
10/26/2016

“They took care of the problem. It had something to do with a broken pipe in the sink in the bathroom. I would say my overall experience rates B. They did a good job.”

Review by
10/26/2016

“They were fine. It was good. They did plumbing. Overall, I’d give them a B.”

Review by
10/26/2016

“They replaced a water heater. I’d give them an A for my overall experience. They are very good, excellent.”

Review by
10/26/2016

“I have another small job for them. They welded a pipe that had a hole in it and they did a great job.”

Review by
10/26/2016

“They put in a new electric water heater for me. I would rate my overall experience as a B+.”

Review by
10/26/2016

“They did plumbing work for me. I’d give them an A.”

Review by
10/24/2016

“They did an emergency repair for me. I’d give them an A for my overall experience. They were prompt.”

Review by
10/24/2016

“They replaced a part in my toilet tank. They were fine and I’d give them a B for my overall experience.”

Review by
10/24/2016

“They are a good company. I have no complaints at all.”

Review by
10/24/2016

“They fixed a pipe that burst for me. I would grade my overall experience as B+.”

Review by
10/24/2016

“I had to change the filter for my water pump and that is what they did for me. I would grade my overall experience as a B. I have no complaints with the service.”

Review by
10/24/2016

“They recently did some plumbing work for me and I would grade my experience as A+ with them. They were quick to fix the problem and they left the area clean.”

Review by
10/24/2016

“They installed a boiler for me and I’d give them an A+ for my overall experience. They were nice and they knew what they were doing. They were professional.”

Review by
10/24/2016

“They did some plumbing for me. Overall, my experience would be rate A+. They show up when they say they’re going to show up. They’re very responsive.”

Review by
10/24/2016

“They checked out something that they had serviced in the past. It was just some general plumbing. I would grade my overall experience with an A.”

Review by
10/24/2016

“They replaced a toilet for me. My overall experience could be graded as A+. They did their job and they did it very well.”

Review by
10/24/2016

“I needed a new bathtub and they also found us a contractor to change the tile. Overall, my experience could be rated B+.”

Review by
10/24/2016

“They did a good job for me. The hot water was not working in the bathroom and they took care of it. They did a good job.”

Review by
10/24/2016

“They did what they promised and they did a good job. It was plumbing installation. I would say they deserve A+ overall.”

Review by
10/24/2016

“I just had my furnace checked out. Overall, I’d say they deserve an A. The service was good and they did a good job. I’m happy.”

Review by
10/24/2016

“I’ve used them on several projects. They did some plumbing installation. I would grade my overall experience as A+. I would highly recommend this company. I like their thoroughness, professional, quality, and price.”

Review by
10/24/2016

“They had to hook up a chiller for one of our machines. They also had to disconnect it because the manufacturer sent us the wrong one. They had to do two jobs and they both were excellent. Overall, I’d give them A+.”

Review by
10/24/2016

“We’ve had them a couple of times. We’ve had them at least two or three times. Everyone they've sent here has been very, very good. They have just done some plumbing for us and I think they are definitely an A grade company. I have recommended them to a couple of people.”

Review by
10/24/2016

“They were great. The leak I thought I had, I didn’t have. However, the young man was very nice and polite. He did an outstanding job. He walked me through everything he was doing and I’d give him five stars or A+. Everything was good.”

Review by
10/24/2016

“They did plumbing work for me and it was very good. I would grade my experience as A. We called earlier about the gentleman that did it because he left a special wrench. He was going to pick it up but I still have it here.”

Review by
10/24/2016

“I use them on a regular basis. I’ve used them five times this week alone for service calls. Service was fine. I’ll give them an A+. I like that their technicians are knowledgeable. Their office staff is also knowledgeable and they take care of any issues in a timely manner. They generally stick to a timeframe if they give one.”

Review by
10/24/2016

“They did something to my hot water heater and some other plumbing repair. I would grade my overall experience an A+. I would recommend them. I liked that there was not a long wait for the service. If there was a problem, there was a couple of days before they could get over there. From talking to the technician, they were very knowledgeable about what to do.”

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