Heritage Home Service
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 863 customer surveys conducted through Our Research Partners.
5
663
4
125
3
44
2
15
1
16
7th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair. Heritage Home Service offers virtual visits through video conferencing that connect the homeowner with a professional who offers free quotes for non-urgent problems, services, or future projects.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms.
Additional Information
Heritage Home Service sells and services many brands of plumbing equipment.
Areas Served
Acton, Andover, Bedford, Beverly, Billerica, Burlington, Concord, Danvers, Groveland, Lexington, Lynn, Lynnfield, Marlborough, Maynard, Peabody, Reading, Salem, Wakefield, Waltham, Woburn
Address
2550 Main Street
Tewksbury, MA 1876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#4198

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 863 customer surveys conducted through Our Research Partners.
5
663
4
125
3
44
2
15
1
16
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/17/2021

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Review by
07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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Review by
07/15/2021

“Excellent, fast, fast service at a fair price”

Review by
07/15/2021

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Review by
06/08/2021

“First, I'd like to say "Thanks, Guys!" to Joe, Kevin and Josh who made me a very satisfied customer of Heritage. That's an incredible accomplishment on their part.....as I am not easily impressed and I'm a stickler for excellence in product, installers and customer service. So, secondly I'd like to say "Thanks again, Guys!" All three of you deserve kudos for a job well done....exceeding my high expectations!! Joe, Kevin and Josh....give yourselves the "pat on the back" that I would have given you upon leaving my home...if it were not for Covid. You guys were awesome!”

Review by
05/31/2021

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05/30/2021

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05/30/2021

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05/29/2021

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05/29/2021

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05/29/2021

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05/29/2021

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05/29/2021

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Review by
05/29/2021

“Technician arrived timely. He was professional, courteous, and fixed a leaking shower faucet.”

Review by
05/29/2021

“I would highly recommend!!”

Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I’m comfortable having Heritage in my home.”

Review by
05/29/2021

“The company's professionals are competent and polite.”

Review by
05/29/2021

“Great job”

Review by
05/29/2021

“Excellent work on my cellar pipe project.”

Review by
05/29/2021

“Way to expensive, but if you have an emerrgency, they will show up and do a good job.”

Review by
05/29/2021

“Prices too high”

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05/29/2021

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05/29/2021

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05/25/2021

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Review by
05/25/2021

“The technicians did the work quickly and considerately and we are very satisfied with the results.”

Review by
05/24/2021

“Immediately available, on time, respectful, competent, efficient.”

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05/24/2021

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05/24/2021

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05/24/2021

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05/24/2021

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05/23/2021

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Review by
05/23/2021

“the plumber was very polite and professional. He did a good quality job.”

Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

Review by
05/22/2021

“Heritage has provided with wonderful service at both my homes”

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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Review by
05/22/2021

“Some of your technicians are outstanding. Some are socially pleasant, but make errors which cost time or money.”

Review by
05/22/2021

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Review by
05/21/2021

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Review by
05/19/2021

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Review by
05/19/2021

“Excellent service in a pinch. Great individual. Little pricey, but worth it.”

Review by
05/18/2021

“The Heritage team installed a new tub/ shower unit and did a fabulous job!”

Review by
05/18/2021

“Ken H did an awesome job! I didn't have to hold his hand and his suggestions made the projects a lot better”

Review by
05/18/2021

“Every problem I needed fixed was taken care of, there was routine maintenance plus two repairs.”

Review by
05/18/2021

“Very good work but pricey”

Review by
05/18/2021

“We have had Heritage staff come several times now for different things and they are professional and pleasant.”

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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Review by
05/18/2021

“price was way too high.If I had the tools I would have done it myself. All he did was replace bathroom sink water shut offs. $500.00+!”

Review by
05/18/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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Review by
05/17/2021

“Technicians arrived on time, very polite, hard-working.”

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

“I would highly recommend this company. They came on time, did the work, cleaned up and showed and told us all they did.”

Review by
05/17/2021

“Heritage has always been available to perform needed repairs in a short period of time. I do not know if they are competitive with other plumbing and heating contractors but they do an excellent job.”

Review by
05/17/2021

“Heritage charged to much money for the work they did for us.”

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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Review by
05/17/2021

“I have NEVER paid $227.00/hour for labor to any one, including my heart Doctor.”

Review by
03/14/2021

“Heritage is always professional and friendly when they contacted for a project.”

Review by
08/30/2020

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Review by
08/27/2020

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08/27/2020

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08/27/2020

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