Heritage Home Service
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 852 customer surveys conducted through GuildQuality.
5
648
4
110
3
54
2
14
1
26
6th year as a Best Pick Call

Company Message Regarding COVID-19

To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:

Contact-Free Service Call
We will implement a "Contact-Free" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.

If a Contact-Free Service Call is not possible, we continue to follow the following process:

Limited Contact Service Call
We will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service.

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
Additional Information
Heritage Home Service sells and services many brands of plumbing equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#4198

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 852 customer surveys conducted through GuildQuality.
5
648
4
110
3
54
2
14
1
26
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/17/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

“Perfect fast job; done right; no complaints”

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

“I don't remember my contractor's name. But he did the job, and also advised me about some damage to the insulation under the home that I would not have been aware of had he not informed me.”

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
06/08/2021

“First, I'd like to say "Thanks, Guys!" to Joe, Kevin and Josh who made me a very satisfied customer of Heritage. That's an incredible accomplishment on their part.....as I am not easily impressed and I'm a stickler for excellence in product, installers and customer service. So, secondly I'd like to say "Thanks again, Guys!" All three of you deserve kudos for a job well done....exceeding my high expectations!! Joe, Kevin and Josh....give yourselves the "pat on the back" that I would have given you upon leaving my home...if it were not for Covid. You guys were awesome!”

Review by
06/01/2021

“They were all great!”

Review by
05/31/2021

“Yes Chris was very knowledgeable he explained all the work he needed to Do. Gave me an Estimate and came 1K below the estimate. he also has Great customer service skills, very personable.”

Review by
05/30/2021

No review comments provided

Review by
05/30/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I?m comfortable having Heritage in my home.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Excellent work on my cellar pipe project.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“The company's professionals are competent and polite.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“I would highly recommend!!”

Review by
05/29/2021

“Technician arrived timely. He was professional, courteous, and fixed a leaking shower faucet.”

Review by
05/29/2021

“Great job”

Review by
05/29/2021

“All. Professional, Meticulously clean, Courteous, Communicative and Prompt. Always calls to confirm appointments and always arrives on time.”

Review by
05/29/2021

“Way to expensive, but if you have an emerrgency, they will show up and do a good job.”

Review by
05/29/2021

“Prices too high”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/25/2021

No review comments provided

Review by
05/25/2021

“Tim Lemire was a pleasure to work with. He kept us informed about the progress of the work and did an excellent job.”

Review by
05/24/2021

No review comments provided

Review by
05/24/2021

No review comments provided

Review by
05/24/2021

No review comments provided

Review by
05/24/2021

“Evan really did a great job.”

Review by
05/24/2021

No review comments provided

Review by
05/23/2021

No review comments provided

Review by
05/23/2021

No review comments provided

Review by
05/23/2021

“the plumber was very polite and professional. He did a good quality job.”

Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“Tech was amazing. Explained everything”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“Heritage has provided with wonderful service at both my homes”

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

Review by
05/22/2021

“Both visits in April men were very helpful and courteous”

Review by
05/22/2021

“I dont recall his name but the technician who did work on our furnace twice was really great. It was so nice to finally find someone who knows this system. And all the people you've sent this way are awesome!”

Review by
05/22/2021

“Bryan Holland was excellent.”

Review by
05/22/2021

No review comments provided

Review by
05/21/2021

“His first name was Kevin....that's all I know”

Review by
05/19/2021

“The technician was fantastic.”

Review by
05/19/2021

“I highly recommend Josh Greenleaf”

Review by
05/18/2021

“Ken H did an awesome job! I didn't have to hold his hand and his suggestions made the projects a lot better”

Review by
05/18/2021

“Everyone I interacted with from scheduling to service was outstanding.”

Review by
05/18/2021

“I can't remember names but we have met 4 gentleman and all very professional”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Erick”

Review by
05/18/2021

“The Heritage team installed a new tub/ shower unit and did a fabulous job!”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Technician + Plumber were EXCELLENT ! Top people I feel bad that I do not remember their names . They are worth their pay . Heritage is expensive so your people need to be much better than average .”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Every problem I needed fixed was taken care of, there was routine maintenance plus two repairs.”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Don?t remember the plumber?s name who did work at my house but he was excellent.”

Review by
05/18/2021

“Timing of the service. Quality workers and workmanship.”

Review by
05/18/2021

“the plumber who came out did an excellent job of evaluating the issues, explains to me my repair options and went above and beyond to help me get a replacement faucet & shower head for my shower”

Review by
05/18/2021

“Our tech (Bob?)”

Review by
05/18/2021

“price was way too high.If I had the tools I would have done it myself. All he did was replace bathroom sink water shut offs. $500.00+!”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/17/2021

“I think reliability is their biggest asset. When you need them they show up and take care of what needs to be done.”

Review by
05/17/2021

“Andy the plumber.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Great”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“They have all been great!”

Review by
05/17/2021

“Always professional, pleasant and informative. Thank you, Heritage!”

Review by
05/17/2021

“Mike and Chris were fantastic.”

Review by
05/17/2021

“Mark was awesome thanks.”

Review by
05/17/2021

“I dealt with Andy, Nick, and Adam most recently. They were all professional and courteous, explained the job needed and performed in a timely manner.”

Review by
05/17/2021

“Over the years I have had a number of Heritage employees help me out with various issues. Always without exception they were friendly, professional, knowledgeable, helpful. It must be a great company to work for. Their work force is exceptional”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“I would highly recommend this company. They came on time, did the work, cleaned up and showed and told us all they did.”

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Evan was very courteous, professional, & helpful.”

Review by
05/17/2021

“I always call Heritage following a service and tell them the gentleman who came did an excellent job and have been told they would let their boss know. Everyone in 2019, 2020 and 2021 has been excellent and very pleasant.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Evan was the first representative that performed work in my house. I had a clogged drain. He was fabulous. I was so impressed by him that I decided to have Heritage do any future work.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Kevin went above and beyond even working on his day off to complete the project.”

Review by
05/17/2021

No review comments provided

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