Heritage Home Service
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Heritage Home Service

Plumbers

Certified Pro
617-612-6614
Licensed & Insured
11th year as a Best Pick

Hours of Operation

Monday6:00 am - 12:00 am
Tuesday6:00 am - 12:00 am
Wednesday6:00 am - 12:00 am
Thursday6:00 am - 12:00 am
Friday6:00 am - 12:00 am
Saturday6:00 am - 12:00 am
Sunday6:00 am - 12:00 am

Business Address

2550 Main Street

Tewksbury, MA 01876

Company Details

Services Offered

  • Plumbing Repair, Installation, and Replacement
  • Drain Cleaning Services
  • Sewer Line Repair and Replacement
  • Water Heater Repair, Installation, and Replacement
  • Bathroom Plumbing Services
  • Preventive Plumbing Maintenance

Services Not Offered

Not specified

Minimum Job

Not specified

Warranty

  • 1-year warranty on service and installation

Additional Information

Heritage Home Service sells and services many brands, including KOHLER and Generac.

Employee Information

  • Wear Uniforms

Insurance Coverage

General Liability Insurance

Workers' Compensation Insurance

Company History

The second-generation, family-owned-and-operated company was founded in 1986.

Distinctions

Not specified

Customer Benefits

Free Estimates

Fee Structure

  • A dispatch fee of $89 is charged if no work is performed

About this company

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

— Craig Chartier, Owner

License

4198

Ratings & Reviews

Compiled Score:

Heritage Home Service has received 4.9 out of 5 stars based on 4517 customer reviews. Learn about Our Research Process.

5
4226
4
172
3
23
2
15
1
81
dorothy ward

dorothy ward

2 months ago

Heritage Home Services -Journeyman ,Michael W. Callahan delivered exceptional service. His professional knowledge was evident from start to finish, and he made sure every part of the job was done correctly. He double‑checked everything before leaving, which gave me complete confidence in the work. Repairs look amazing .I’m very pleased, will highly recommend him to everyone, and I now have Heritage as my preferred vendor of choice.Exceptional service!!

Verified Google Review
az1407t

az1407t

4 months ago

I converted from a propane fueled holding tank for my hot water to an electric hybrid heat pump water heater. Chris and Dan (plumbers) and Bryce (electrician) did an excellent job. Everything was done neatly and the materials and components used are well made. The crew showed up on time and were very respectful of my property. A shower valve was also replaced in my bathroom. I never heard of Heritage Home Service before and glad that they did my job. I wouldn't hesitate to contact them again in the future. UPDATE: The day after the installation, I noticed that my black Manabloc tool was missing and a connection fitting was not replaced. I was asked by one of the workers to use the tool to shut off and later turn on the water supply. I honestly think he put it in his pocket and forgot to replace it. I need the black tool version, not the red version, because I read online that the diamond shape in the tool is a different size. It was the man who gave me the estimate of the job who pointed out the corrosion of the fitting and said that would be included. I called Heritage and an appointment was set up and a serviceman came to the house soon after. I thought this was going to be a quick fix - returning the tool and replacing the fitting, but all he did was take notes and said that someone would get back to me. That never happened. I called the office two weeks later and explained the situation again and the lady told me the computer was down and someone would call later in the day. Nothing. I called one more time the following week and got another lady and she said she would pass the information on to a manager. No reply after more than a week later. It is now obvious to me that Heritage does not intend to resolve these simple items. I'm not a pest or a nag, but have the feeling that once they got my payment in full, the "Service" part of their name went away. That is too bad because I was a new customer and as you can see at the beginning of my review, I was very happy with the quality of the work. The beginning was great but I'm disappointed with the ending. That is why I changed my rating from five stars to three.

Verified Google Review
Dawn Berwick

Dawn Berwick

3 months ago

Jimmy is awesome!! He came in and had everything running in no time for me. He's very pleasant and made sure I was all set before he left. And Tucker was also very nice. Great company with great people. I would definitely recommend Heritage Home Service!!

Verified Google Review
SCOTT MARTIN

SCOTT MARTIN

4 months ago

The young man who came to the house was very nice and professional. The estimate to install 2 new ceiling fans was outrageous. We supplied two new fans, hardware and scaffolding to reach one of the fans (26’) . Labor to install was nearly $2700.00 for an estimated 4 hours to replace. 2 other companies estimated the same time to install but at a cost of $800.00-1100.00. Went with a competitor. $900.00 and done in just under 2 hours.

Verified Google Review
Carson Cummings

Carson Cummings

3 months ago

My wife and I recently moved to Windham from NYC, and after getting several estimates, we felt most comfortable choosing Heritage Home Service. Their professionalism was unmatched. From Kevin, their water quality expert, to Bobby leading the installation, the entire experience exceeded our expectations. Heritage has truly earned a customer for life.

Verified Google Review

Service Area

Heritage Home Service serves 48 cities in the Boston area.

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Cities Served

Acton, Andover, Bedford, Beverly, Billerica, Boxborough, Boxford, Burlington, Carlisle, Concord, Danvers, Georgetown, Groveland, Hanscom Afb, Hathorne, Hudson, Lawrence, Lexington, Lincoln, Lynn, Lynnfield, Marblehead, Maynard, Melrose, Middleton, Nahant, North Andover, North Reading, Peabody, Prides Crossing, Reading, Revere, Salem, Saugus, South Hamilton, Stoneham, Stow, Sudbury, Swampscott, Tewksbury, Topsfield, Wakefield, Waltham, Wenham, Weston, Wilmington, Winchester, Woburn

Heritage Home Service FAQ

Heritage Home Service handles residential plumbing fixture and water heater installation, maintenance, and repair, along with heating, cooling, electrical, and drain and sewer line repair. The company also offers virtual visits via video conferencing to connect homeowners with a professional for non-urgent problems, services, or future projects.

Services