“There was one representative that came out that wasn't knowledgeable about our heating system. I would have been charged by the hour for him to do the research. Other reps that came out and the people in the office were very helpful.”

“I really liked the guy who did the work with us. He was very conscientious and thorough. He went out of his way to make me feel comfortable and did a perfect job.”

“They run a tight ship. They never got back to have an inspection.”

“They were professional and courteous.”

“Their pricing could be better.”

“Professional and prompt!”

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“There was a huge window that they gave us. I thought it was an extremely high price for the work that they did.”

“Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.”

“They were very good in responding. I’ve hired them a few times. I did a service package because I bought the house and they had been servicing the house before. I found that some of the people they sent out were not very experienced and other people that had actually had experience with houses were very good. The first time I had a guy come out and he gave me an estimate that was really super high in comparison to others. He had to do just some minor repairs to the toilet or sink or something like that and the work that they did was fine. They gave me some estimates of other projects and they were really super high when compared to some other quotes that I got. I had a bad experience when my boiler wasn’t working on anther property and they came out. They fixed it and they charged me but the next day the thing broke again. I had just spent like $1,2 fixing it and then I was being told I needed a new boiler. I feel liked they raped me and between the two places I think I spent like $2 and then they told me that I needed a new boiler and the boiler would cost like $1,. Then they told me the other boiler needed $1,. So then I got my old plumber because he had been busy. The good thing about Cranney is that they come and if you buy the service package they come right away and they deal with the situation. The bad thing is you could get someone that is inexperienced. The one guy that fixed the boiler seemed to know what was going on but he didn’t really have that much experience with them. He misdiagnosed the one boiler and said I need two other parts that if I wanted to save the boiler it would cost me another $1,5. My plumber came by and said he misdiagnosed that and it only cost $4. He replaced the overflow water tank. I saved myself a lot of money on that one and that boiler is still working. The other boiler that he said he didn’t know if it was worth throwing the money into it because he was honest in the sense that he said I could put $1,5 into it but he didn’t know if that was going to fix the problem. He told me I could put the money into it and still need a new boiler into it afterwards. So I didn’t do anything and I called my other plumber and he told me to absolutely not put any money into it. He did a much thorough and better diagnostic test than the other guy did and told me that the two things that he said were wrong with it were not wrong with it but there were some other issues that were wrong with it that could not be replaced. Therefore, my other plumber suggested I go with a different one and he also gave me a $3, better price on the same unit that the other guy wanted $1, for and they also told me about the mass save program so I got an additional $1,5 back, and these guys didn’t tell me anything about that. in the long run, I don’t know if it’s just experience that is lacking because my plumber has been in business for 3 years and the guys that they have are fairly new. They have been plumbers for five years. There was one guy that came though, and he had serviced the other house and done a lot of work on it and he seemed to be the one that I wanted to request anytime he came over to the house. He had been servicing the house for two years before I bought it and he had done a lot of work on it so obviously he knew the building much better than the other guy that they sent over that didn’t know anything about it. I will only use Cranney as a last resort on an emergency call because I paid for the service for one year. Will I get them again next year? I don’t know but my plumber does not do emergency calls. I could call my plumber in the middle of the night but he would charge me $25 just to go out there, which is really high. He services all of the other things that I’ve put into the other building. I would only use Cranney for emergency service, I guess, and hope that they could solve the issue and I could get by without spending a fortune but I don’t know. I would probably give them a C+.”

“They replaced my hot water heater. It was sort of an emergency. I walked downstairs and there was water all over the basement. They were able to come out very quickly. They gave me my options. They were very easy to deal with and very polite. They took care of the problem quickly, which is always good. I would grade them excellent for the overall experience.”

“They installed a water heater. The technician was very nice. I’d give them an A for my overall experience.”

“I signed up again. I have a yearly membership. They put in a brand new toilet. They came a second time, another time later. I had a hot water tank, a pipe let go and they had to replace that. I thought it was reasonable and they came right away, which was wonderful. Both workers were two different guys at different times and they were absolutely wonderful. The first toilet had damage and the fella didn't realize until he almost had it completely installed. Then he saw it and said it would be a little bit longer and he called and they brought another one within a half hour or so. I'd give them an A. I just sent them a check for another year's membership. I would recommend them; I have already.”

“It was great. This last time, they did electrical work and plumbing. They know their stuff. They do a good job. It was excellent. We had two different faucets that we had to replace. We had to compare the two and figure out which one was better and the guy explained it to me so I appreciate that. The plumber was great. He had to go and do something else and then come back, but it all got done in a single day and he did a fine job. He had something with him. The electrical they do is great. Mike and Skinner have come a few times and they're a wonderful team. They do great work. I'd give them an A overall. I'd be very likely to recommend them.”

“They did something with the toilet and also our kitchen sink. They were courteous. They were careful about the house. They tried not to get dirty or anything. He suggested that we didn't even know about the sink that worked out great. It was good all around. Overall, I'd give them an A+ definitely. I already have recommended them.”

“I called them. Their response was really quick. The quality of work was great as well. That's something I liked about it. They put an outside spigot for me in the pipe that connects to the outside spigot as well. I would give them an A.”

“They were very responsive to questions and flexible with scheduling. They installed a new boiler and also installed a heat tape on my roof. I'd give them an A+.”

“They only came to my house once, but the guy that came over was very professional, very helpful, and very polite. I had a leaking toilet. I'd give them an A+.”

“They were personal and trustworthy. They did plumbing services for me. I would give them an A+.”

“They did plumbing work mostly. Essentially they were just really quick at coming out and they were just nice in general, not making you feel like you don't know what you're talking about or what you're doing. They were really helpful on the phone and in person. I'd give them an A definitely.”

“They did some plumbing work. They came out on a holiday weekend. It was great. They were just very professional. They did a fast job for a reasonable price. I'd give them an A.”

“They were very professional, they came when I wanted them to, and they did a very good job. They had to replace a drainage pipe. I would absolutely recommend them. I'd give them an A.”

“They're easy to get a hold of, they come right away, and I've been happy with the work. We had them several times. I think last time, I was having problems with a toilet. I'd give them an A.”

“The tech guy was pretty friendly and explained to me all the issues that he had found and gave me some options to resolve my problems. I had issues with a water leak in my shower. I would recommend them. Let's go with an A—it was pretty positive.”

“It was very positive. The guy they sent out was professional, and he explained things to me and gave me my options—no stress. I think I had a slow-moving sink, and it was a little more involved than just snaking the drain out. The piping underneath was frozen and couldn't be loosened, so that was removed and replaced, and it was all done fairly quickly and reasonably priced. I would recommend them. I’ll give them an A.”

“They installed a faucet, and within the amount of time of the warranty, the brand-new faucet, started leaking and really looked like it was very poor quality. I called them, and they came out. It was under warranty, so they took it out and put a new faucet in. We were pleased. We told them we weren't happy with the one they put in, but in addition to that, it was very faulty and leaking. I think the day that we had to call them we couldn't even turn on the old faucet we had; it was just pouring out water. I would say they’re an A.”

“They did plumbing work. They did a good job; they were a little bit expensive, but we would probably use them again. They changed the valves in the shower. I'm the one that recommended them to my wife. The reason I liked them was because they did everything. They did electrical, plumbing, and HVAC, and that's convenient to me to have one vendor do all of those services. We haven't had anything broken down lately. I give them an A.”

“They did exactly what they said they would do, and they told me up front how much it would cost. I was just very pleased. I had two things done. I had electrical work done, I had an overflow in my cellar, and they took care of that. It was a plugged sewer pipe that they took care of. I heard about them because one of my friends had some work done by them. I'm pleased with their work. I'm going to say A- because they try to talk you into a service contract, and as a retired person, paying $20 a month is a little bit more than I can swing. Then for that $20 a month, you get a certain percentage off your next service, but the problem is I didn't use the service, and so I'm paying $20 a month basically for nothing. That was the downside. That was my fault, though, in a way, because I bought into it. I have since gotten out of it, but I think they should just offer it across the board. Once you pay your bill, they should be happy to get their money. If you recommend them or something, then they will give you some kind of credit or something.”

“They were good. We just called them once so yea they were timely and did a good job. Actually they replaced our furnace and they also did some fixing the bathroom. They were good. They were a little costlier than other people so that's the only aspect but otherwise I didn't have any problems with the work they did.”

“They did the work, they were nice, they got it done quickly, and they got it done well. They did plumbing and electrical work. They replaced a disposal, and they did some work on overhead lighting. I'd give them an A.”

“They were fabulous, very accommodating, and very clean. Their customer service person really went above and beyond to get the gas turned on so we would have hot water when the baby came home. I was very impressed, and I would give them a solid A.”

“I have a little trouble with my sewer pipe—roots were getting in there—and they cleaned it out all right.”

“It was over a year ago. They did a good job. I don't have anything bad to say. I had a pipe burst in my wall, and they basically opened the wall up and replaced the pipe. I'd say they get an A.”

“It was good. Everything was fine. They were very friendly and easy to work with. They fixed my problem pretty quickly. My kitchen sink was clogged, so they fixed it. I'd give them an A.”

“They were very good. I simply had a burst pipe one evening during the winter, and they were the only 24-hour people that answered my call. So they came out and did an emergency fix, and it worked out very well for me. I actually knew who they were because I do business in the community. They cover the whole North Shore, and so I had heard of them through some of my nonprofit partners at the time. My experience was an A, so that's what I'll give them.”

“I just liked the service that we got, and their help is very good. I did have overhead fans put in one time. Most recently, they put in a disposal. I chose them because I've had them before. I'd give them an A.”

“The people that came were friendly and they told me how to fix it and it was pretty simple. My tub and my sink were both backed up, I know it was some pipes because it was really old. They only did the plumbing, actually the condo association hired them. I would grade them a B.”

“I thought they were prompt and came when we needed them to come, and they did a good job with what we needed them to do. They did a good job. They did a main drain cleaning, and they also put a camera through the main drain to check the pipes. I would say they get an A.”

“They were prompt and courteous. They fixed my bathroom sink. They didn't do any HVAC work for me. I've used them before that's how I knew about them. I would grade them an A.”

“I believe they put in a hot water heater in my house. They came out quickly, they were reasonably priced, and everything about them was very professional. I believe it was the same day that I called them actually. I just had that done. I had a four-day-old baby, and then all of a sudden we had flooding and a hot water heater that did not work. I think I called them, and they came out the same day and at a reasonable price. I called a bunch of other companies, but they said about a week or more, and it was going to cost more. So, I'm a huge fan of that company. I would grade them an A.”

“My overall experience with Cranney was very good. They were on time, they understood my urgency, and their diagnostic work was very good. It was my air conditioner. I had a few problems with my air conditioning. I had a few people come and look at it. I guess what they did was kept injecting Freon, but after a couple days, it would evaporate. But when I called Cranney, they came in and gave a good diagnostic. They put Freon in, and they did their test. It was an expensive test—$700 to look for a leak in the system—but I didn't have a leak. Their diagnostic found that I needed cleaning, not a new system. I'm going to hire them in the future to have them come in and do other work. I like their service and that they were very on time. I would give them an A, but their price for the diagnostic was very high.”

“I liked that they were punctual and professional, did the job, and told me what they did. I asked them if there was anything else I needed to do, and they said, ‘No you’re all set,’ and it was wonderful. I had an old cast iron pipe that was starting to leak, and they had to cut a section of the wall to get to it. They put plastic pipe in. I would give them an A.”

“I had them for the monthly service fee but I cancelled it out because we weren't using it. The last thing they did was some plumbing work for me, but that was almost two years ago. They installed a few valves down in the basement on some pipes that were leaking. They replaced the old valves with the washers. They did a good job. I've got no complaints about them. They came, they were on time. I thought the price was reasonable. The job was done right. I was satisfied with it. As far as the work goes, I'd give them an A for that.”

“They arrived promptly. He had to clear a block in the sink. I talked to a neighbor and she recommended Cranney. I'd give them a B. Somebody from the HVAC department came and did an evaluation of my home heat pump and that person I would give an A to. He was really wonderful. The plumbing side I wasn't very impressed with. He cleared the block and then he charged me for snaking, but he wasn't going to do the snaking, he just had to charge me for it. So I made him do it. I said you're here, do it please. So he did. At any rate, I called them back to do the HVAC piece and I was very pleased with the man who came to do that. He answered all of my questions. He was here for as long as he needed to be until he had explained everything to me. So that is an A+.”

“They were very responsive and they were very good about scheduling and that kind of thing. I ended up going with another company because they were much more affordable. I have used them before and that's why I called them for this visit. My heating went out like two years ago and they came and they fixed the boiler. This was my hot water tank needed to be replaced. I heard about them from a neighbor. Even when I called them to get the quote and everything, they're very responsive and they get back to you really fast, so they were very easy to work with. They'd get an A. The only reason I went with another company was because their quote was substantially higher. It was not a smart decision to go with Cranney at that point.”

“It was most definitely not positive. They came into our home because the shower head was leaking. We paid $1,000 for the services. They had to take tile in the bathroom, and they were replacing a copper pipe so it would not leak anymore. They said they completed the job; everything was good. Right away, we looked at the tub. The tub looked OK, but there was a little crack in one of the tiles. We called up the company right away and told them of our concerns. Well, come to find out a month later when we hired a company to do the whole kitchen and bath over, Cranney never replaced our copper piping. They showed us a pipe and wrote a report up when they were doing the work. I called the manager, and this guy was so rude. They came into our home and left doors open that could have put the owners in real danger. To have someone to come in their home from a big company like Cranney—this guy worried her. I got on the phone and told him, ‘You are not a professional company; this is not how you do customers.’ This guy says, ‘You’re lying.’ All this guy did was take up the tiles and make it look like he did some new caulking. He never replaced the copper piping, and he charged us a $1,000, so I'm not happy with his services. My employer was so scared that the employees would come back and beat her up and that they had made keys of the house. We signed up for a whole year of plumbing services. We thought we could trust them.”

“I own two homes and they had the work done at the rental. They were very responsive. They worked with us on what we needed in terms of documentation, scheduling, being flexible and it was one stop shopping. Everyone worked for them, the plumber, electrician, so it was very easy for scheduling, for getting everyone together. They were installing a new heater and new air conditioner. I'd give them an A-.”

“They got the job done. They installed a new toilet and the top part of my sink and put in new faucets. That's about it. Well, someone else was supposed to come, but they didn't show up, and we know they are reliable. I think their price is high, but other than that, I would grade them an A-.”

“I wasn't happy with the plumbing services. I wouldn't work with them again. I'd give them a D for plumbing. The electrical was fine. They get a B on electrical.”

“They were prompt and courteous. They fixed my bathroom sink. I used them before. I would grade them as an A.”

“I liked the fact that they were easy to schedule and right on time. We had a sink that wouldn't drain, so they had to come and snake our line. They did that for us, and so far, so good. I’d grade them as an A.”

“They're fast, responsive, quick, easy. I only use them for plumbing. I chose them because it was easy and convenient and they responded in 24 hours. I would recommend them to family and friends. I'd definitely give them an A.”

“They had to come back and they worked very hard to correct the problem. They were here the next day. They kept working until they got it right, for me and for them. I appreciate a company that's going to do that. They did some plumbing work. I'd been satisfied with them. I would recommend them to family and friends. I give them a B+.”

“They came and fixed what I needed fixed. I had a leaky pipe, and it was in my downstairs bathroom behind the tub. They fixed it. It didn’t take long, and it was reasonably priced. I was happy. I would grade them an A. I wasn't disappointed at all.”

“They did what I wanted them to, and they came very quickly to do it. I believe they put my new hot water heater in. I think that was the last thing they were here for, but I chose them because I've used them before. I'd give them an A.”

“That was a long time ago so I don't remember a lot. It would have been either the heating unit tune up or some plumbing. I would grade them a B.”

“They met expectations with nothing unexpected came up, clean and tidy. They installed a heater and in direct water tank. I would recommend them to friends and family. I'd go with an A.”

“Everything was fine. They did plumbing work. It was a young man; he spent a lot of time, and he did a good job and was pleasant. I first heard about that company from my daughter; she had used them. I would grade them an A—definitely; I had no complaint. They came when they said they would. I wish it would have been cheaper.”

“It was OK. Well, we had a backup problem, and they came and did the scope with the camera and never got to the root of the problem. They ran a camera through the pipe through the ground. We never came up with the problem, so sometimes it's still occurring. I've seen them in the area. The customer service was pretty good. They just came and couldn't find the problem. I would grade them with a C.”

“I think they're great. I think they have really good customer service, and they always seem to do good work. They fixed the toilet for me a couple of times, and they replaced my hot water heater. I chose them because they were donors to the MSPCA. That's how I found out about them. I used them once because of that, and then I just liked them, so I continued to use them. I'd give them an A.”

“They were very professional. We did call them because they didn't connect the water outlet to the right location and so we had water come all back into the house and then they came back and fixed it. They came right away and took care of the issue immediately. They came and changed our oil to gas conversion. I'd give them a B. I would recommend them to family and friends.”

“They sucked. They were overpriced. I had two appointments in the same day. My first appointment was with an electrician. The kid talked himself out of doing the job, like, ‘I'm a tradesperson; I just don't have time to do it.’ He's like, ‘Oh yeah, you know, I can't do it.’ I'm like, ‘All right, well, you don't want to do this? I have a light in another room that you can do.’ And then I showed him the other room, and he gave me the same song and dance. So I told him, ‘Obviously, you don't want to work today, so just get out of my house.’ It's hard to break down in a couple sentences. The plumber came later on in the day. They have a flat rate price, and they wanted to charge me—like, gouge me—for replacing faucet handles at a flat rate. If it was a $200 job, that would be overpaying. I think he wanted to charge me $800. I was pretty pissed. I used them about two years ago. I had a real positive experience. The guys came out, and they installed a bathroom vent in my ceiling. Those guys were awesome. I had a really good experience. They were a little pricey then, but I figured I would try them because I had a good experience. After this last time, I'll never use them again. They clearly didn't want to do the work. They were just horrible. They very first one, I would've given those guys an A—they were pros.”

“Last December, they came out because I didn't have any heat. So I was desperate for somebody to come out and they had a 24 hour service. The positive part of it is, I called two people. Cranney was the first one that responded back to me. Cranney came over, I think his name was Jason, and we went over the gas burner. He's a plumber by nature and I don't know if he does HVAC or not but from what I understand, he's a plumber. So what he did is he put a brand new pilot light in there and basically said if there was anything that happens to it, like a problem, he would have to check if the actual part itself was available where he is. He said if I had any problems with the pilot light, to give him a call. And I know he had a hard time starting the new pilot light too. I put the heat on and then he left. Within an hour and a half, all of a sudden, it's getting cool in my house. I remember calling Cranney back up and spoke to Jason again and he told me that I would probably need a new pilot light. Jason said that he had to go back to his location to find it. They didn't have the part, so he said he could get it here Monday. Since I didn't have the part and I was desperate, I then called another company. I was so impressed with the other company. He said the pilot light's fine. He had the part on his truck. And they replaced it right then and there. The problem with Cranney is a couple things. The business did not have the part they needed on my gas furnace. Had he tested the part, he would realize that the part was not working right and at that point, he could've taken care of the problem at the same time. Jason did not test the HVAC part, which needed to be replaced. So as a result, that caused additional stress with me because I had to get somebody else to do it. But Jason did follow up with me.”

“We only had them here once. We haven't had a lot of work with them. They came right over and did the service for us. I didn't have to wait three days or something for them to come in. They're very efficient—they did the job and left. I had a separate fan in my bathroom, and I wanted it changed so I could have a fan and a light together, and they did that. They did a couple wall plugs that were not working properly. I think that was it. It was kind of a simple thing. It wasn't a very involved big job. First off, we called them, and we got a quick response. That made us happy. They're very efficient. They came over and did the job and left, and that was it. I think I paid them here when the job was done. We would give them the A grade. They were very nice. The two men they sent over were very efficient, did the work, and left everything clean, and we were happy with them.”

“I was pleased with the work that they did. My first experience with them was when my toilet had a leak. That was more like an emergency situation. I had to turn the water off, and then they came, did an assessment, and fixed it. I haven't had a problem with my toilet since. Then I had some problems with my kitchen sink, and I had a leak. I called them, and again they came and did an assessment and let me know what it would cost. To this day, I'm still satisfied with the work that they did on my sink. My toilet broke that night, and I needed someone to come fix my toilet. Lo and behold, I called them, and they came the next morning. I would grade them an A.”

“I had a running toilet in my condo that I rented out, so I tried to fix it myself real quick, but couldn't get it fixed. It would stop running for a little bit and then it would run, so I called them up, and they came out. I gave them all the information that they needed about the part that was faulty, and they brought the right part over. I had given them some incorrect information, but they were able to make the part that they brought work, and they had common sense and didn't have any issues. They were able to make it work with that, and it didn't take too long. They didn't leave a mess or anything like that, and they were good. I would give them an A.”

“It was fine. It was a simple thing. It was plumbing. I would grade them an A.”

“I've had them before, and they're very positive. They're very pleasant, and they come and do the job. They're very professional, and I've never had any problems after they did the job. There was a big leak in the cellar one time, and the water was pouring out. Then, I had a leak on my sink, and they had to do some rather extensive work there. I'd say they’re A+.”

“I think it's mixed. I'd say the work was good, but I thought they were expensive. They never did a lot of work, they just did some maintenance. The plumbing was good but it was expensive. They put in a new faucet. It's mixed, it's hard to grade them. The work was very good but it was too expensive. He put in a faucet, I probably could've done it myself. There's nothing wrong with the job they did. I'd give them a B+.”

“They came promptly and just did the work and took off. And they honored their warranty which I was very thrilled about. They were working on my plumbing. I would give them a B+. They had to come out to fix something that they'd installed in the first place. But they were super cooperative about it. It was the second time they came out, but they did a great job fixing it, so hopefully it will stay fixed this time.”

“I had a plumbing leak, and they couldn't find it. I had a valve flow on the wall, and I had to call another plumber in because they couldn't find it. They couldn't find the leak, and they charged me for a guy to come out and couldn't do the work. They couldn't find the leak, and then they sent me a bill for $50. I would give them a D.”

“I had an emergency once. They came and checked it out, and they did a good job. They didn't fix anything; they just checked the issue and said it wasn't the water pipe. I would say they’re an A—I don't have any complaints. So they checked it out and let me know nothing else wrong.”

“They were the only one that could come at the time. It was an emergency service. It was a plumbing issue, and it was a weekend where nobody else was available. I would give them an A.”

“They were very polite and very clean and explained everything they were doing. The turn-off valve on my kitchen faucet didn't work anymore, so I had no water. I would give them an A.”

“He was very gentlemanly, the young man who came, and he did a good job. He installed a garbage disposal. I knew of the company because I had used it before. I would give them an A.”

“I asked them to do it and they did it the same day. They put a new faucet on my sink. They were fine, but they're pricey. I would give them a B.”

“I had a leaking pipe inside the drywall. It was an emergency call, and they came within a couple of hours, so I was very impressed. I would give them an A+.”

“They had to come back and do the work, so they came back and did the work for free. They didn't charge me the second time, so that was good. They just did a toilet for me. I guess I'd give them an A- because they had to come back out.”

“Cranney Home Services is absolutely fantastic. I like everything about them. They’re responsive and professional, and they’re good people. They do plumbing and electrical work—anything you need done. They’re tops. I would rate them as an A+.”

“We were relocating some plumbing, and a line broke in the middle of the night. They had an emergency vehicle come out, and they took care of it. I'm an architect also, so I had them on another job, and they did a very good job with that also. I would give them an A+.”

“They showed up. We were having trouble getting a plumber during the weekends. They came, they did it, and it worked the first time. When they fix it, you're happy with a plumber. I would give them an A- because of the price.”

“I think they did plumbing. They came out to check on a leak and tell me what it was, and it wasn't a pipe. It was a nice deal. They were able to come out, and they were actually very good. I would give them an A.”