Cranney Home Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cranney Home Services has received 4.2 out of 5 stars based on 79 customer surveys conducted through GuildQuality.
5
53
4
10
3
5
2
2
1
9
6th year as a Best Pick Call
"It's a simple philosophy: exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services is a full-service residential plumbing contractor that installs, services, and repairs plumbing fixtures, sewers, drains, water heaters, sump pumps, and more. The company also offers leak detection and repair, pipe and valve repair, and 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing Boston's North Shore in 1985.
Distinctions
Cranney Home Services was a Best of The Salem News award winner in 2020.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local nonprofit groups.
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
24 Water Street
Danvers, MA 1923
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2666

Compiled Score:

Cranney Home Services has received 4.2 out of 5 stars based on 79 customer surveys conducted through GuildQuality.
5
53
4
10
3
5
2
2
1
9
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/26/2021

No review comments provided

Review by
02/25/2021

No review comments provided

Review by
02/24/2021

“They provided great communication which was far better than any other contractor I have had experience with. They were very clear on explaining the work that needed to be done and then did not start any work until they had my approval. I really appreciated all of that.”

Review by
02/24/2021

No review comments provided

Review by
02/24/2021

“They provide great service.”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“Anthony did a fantastic job. He deserves 5 stars.”

Review by
02/20/2021

“I would like to recognize the technician.”

Review by
02/19/2021

“They do a very good job. They are very responsible and whenever I need a technician they send one right away. It is a really great company.”

Review by
02/19/2021

“They met or exceeded expectations in their customer service. They were very friendly, and during COVID times, they had masks on and were very clean.”

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

“The follow-up was poor.”

Review by
02/16/2021

No review comments provided

Review by
02/16/2021

No review comments provided

Review by
02/16/2021

No review comments provided

Review by
02/16/2021

No review comments provided

Review by
02/12/2021

“In our experience nearly everyone at Cranney has been exceptional!”

Review by
02/12/2021

No review comments provided

Review by
02/11/2021

“Prompt, efficient but felt the price for the call was excessive ($330) for 45 min. F”

Review by
02/11/2021

“Cranney services are reliable and the technicians are very helpful, if you listen to them and are questioning.”

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
11/27/2019

No review comments provided

Review by
11/21/2019

“My Gas water heater was not working, and when he came out it was a simple fix. I was glad that they suggested not to come out as an emergency repair. I was also pleased with the contract.”

Review by
11/14/2019

“The technician was very unprofessional.”

Review by
11/13/2019

“Cranney Home Services met my expectations.”

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“I would like to recognize Carl for his exceptional service.”

Review by
11/13/2019

“They are extremely unreliable.”

Review by
11/12/2019

No review comments provided

Review by
11/11/2019

“They were all good. I would like to recognize Jessica.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“The second technician that came out was good, but I don't remember his name.”

Review by
11/09/2019

“They were perfect both of them.”

Review by
11/06/2019

“I would like to recognize Justin.”

Review by
11/06/2019

No review comments provided

Review by
11/06/2019

“They were quick, efficient, and reasonable.”

Review by
11/06/2019

“I would like to recognize Patrick and my technician. They explained everything to me and I appreciated that.”

Review by
11/06/2019

No review comments provided

Review by
11/06/2019

“Completing the job in a timely manner like they said met or exceeded my expectations.”

Review by
11/06/2019

No review comments provided

Review by
11/06/2019

“I would like to recognize, Mike and Ben. They were very nice.”

Review by
11/06/2019

“Everyone that I worked with was terrible.”

Review by
11/06/2019

“I would like to recognize Anthony.”

Review by
11/06/2019

“I felt the people they sent to my house were unprofessional and the cost was way too high. I will never use them again. They lost a customer.”

Review by
11/06/2019

“The woman I originally scheduled the appointment with was pleasant.”

Review by
11/05/2019

“We are happy with the services”

Review by
11/05/2019

“I would like to recognize Carl for his exceptional service.”

Review by
11/05/2019

“Cranney Home Services exceeded our expectations with the annual program that they provide. It is exceptional. We love that we were able to receive a promotion. It was good deal that allows us to make calls for the needed inspections. We are also appreciated the A/C guy taking his time and not pressuring us. He was realistic and helpful with scheduling us.”

Review by
11/05/2019

“Nicholas was very smart and very nice. He addressed the issue. Justin Thompson was very knowledgeable and nice.”

Review by
11/12/2018

“They were very knowledgeable, and I appreciated having their insight.”

Review by
11/12/2018

“They are absolutely fabulous. They even responded to an emergency. I think very highly of them. I would definitely recommend them to anyone.”

Review by
11/12/2018

“The technicians were very good.”

Review by
11/06/2018

“The onsite technicians have always been fantastic. I've had a lot of work done by them for a few years now, and the field technicians that they send have always been great.”

Review by
11/06/2018

“They always had quality work.”

Review by
11/06/2018

“I was most satisfied that they were able to complete the project after they ran into some problems, but they kept working hard. ”

Review by
11/02/2018

“The Cranney Companies met my expectations.”

Review by
11/02/2018

“Cranney Companies was really good at explaining what was going on.”

Review by
11/02/2018

“The company's work and timeliness of getting the job done was pretty effective. The company also stand behind their work.”

Review by
11/02/2018

No review comments provided

Review by
11/02/2018

“They met my expectations with the timing.”

Review by
11/02/2018

“The plumber met my expectations when he was here. He was professional and pleasant to work with.”

Review by
11/01/2018

“I am a valued customer for them, so I pay a monthly fee. So they have done a lot of different types of work for me.”

Review by
10/30/2018

“I would like to recognize the guys who installed our heater and HVAC from Cranney Companies for their exceptional service because they did a great job. Everyone has been super helpful, polite, and professional.”

Review by
10/30/2018

“Cranney Companies meet my expectation in regards to quality.”

Review by
10/29/2018

“Did what they said they were going to do. They met my expectations, which is hard to do.”

Review by
10/29/2018

“I would like to recognize John. He was nice, cordial, polite, & efficient.”

Review by
10/29/2018

“The guy who came to my house had to come at the end of the day, but he came anyway instead of putting it off till the next day. I felt that that was over and above his duty, so I was very pleased.”

Review by
10/29/2018

“I'd like to recognize Anthony for his exceptional service.”

Review by
10/29/2018

“For the HVAC project, it was a short timeline but Shawn made sure it was able to get done.”

Review by
10/29/2018

“With Cranney, they do guarantee their work, and if everything happens within a two-year span they come and fix it. They came back and fixed one problem that I had, and it's doing beautifully.”

Review by
10/29/2018

“The work that was asked for was done and it was done great. We had no problems with them.”

Review by
10/29/2018

“We had a slight problem with a shower head and a faucet. That wasn't the original reason why we called them out, but he fixed them quickly.”

Review by
10/29/2018

“When I've had an emergency with plumbing or something, they came out quickly.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“John Pettingell was outstanding.”

Review by
10/29/2018

No review comments provided

Review by
04/02/2018

“They run a tight ship. They never got back to have an inspection.”

Review by
04/02/2018

“They were professional and courteous.”

Review by
04/02/2018

“Their pricing could be better.”

Review by
04/02/2018

“Professional and prompt!”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“There was one representative that came out that wasn't knowledgeable about our heating system. I would have been charged by the hour for him to do the research. Other reps that came out and the people in the office were very helpful.”

Review by
04/02/2018

“I really liked the guy who did the work with us. He was very conscientious and thorough. He went out of his way to make me feel comfortable and did a perfect job.”

Review by
04/02/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“There was a huge window that they gave us. I thought it was an extremely high price for the work that they did.”

Review by
03/27/2018

“Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.”

Review by
03/01/2017

“They were very good in responding. I’ve hired them a few times. I did a service package because I bought the house and they had been servicing the house before. I found that some of the people they sent out were not very experienced and other people that had actually had experience with houses were very good. The first time I had a guy come out and he gave me an estimate that was really super high in comparison to others. He had to do just some minor repairs to the toilet or sink or something like that and the work that they did was fine. They gave me some estimates of other projects and they were really super high when compared to some other quotes that I got. I had a bad experience when my boiler wasn’t working on anther property and they came out. They fixed it and they charged me but the next day the thing broke again. I had just spent like $1,2 fixing it and then I was being told I needed a new boiler. I feel liked they raped me and between the two places I think I spent like $2 and then they told me that I needed a new boiler and the boiler would cost like $1,. Then they told me the other boiler needed $1,. So then I got my old plumber because he had been busy. The good thing about Cranney is that they come and if you buy the service package they come right away and they deal with the situation. The bad thing is you could get someone that is inexperienced. The one guy that fixed the boiler seemed to know what was going on but he didn’t really have that much experience with them. He misdiagnosed the one boiler and said I need two other parts that if I wanted to save the boiler it would cost me another $1,5. My plumber came by and said he misdiagnosed that and it only cost $4. He replaced the overflow water tank. I saved myself a lot of money on that one and that boiler is still working. The other boiler that he said he didn’t know if it was worth throwing the money into it because he was honest in the sense that he said I could put $1,5 into it but he didn’t know if that was going to fix the problem. He told me I could put the money into it and still need a new boiler into it afterwards. So I didn’t do anything and I called my other plumber and he told me to absolutely not put any money into it. He did a much thorough and better diagnostic test than the other guy did and told me that the two things that he said were wrong with it were not wrong with it but there were some other issues that were wrong with it that could not be replaced. Therefore, my other plumber suggested I go with a different one and he also gave me a $3, better price on the same unit that the other guy wanted $1, for and they also told me about the mass save program so I got an additional $1,5 back, and these guys didn’t tell me anything about that. in the long run, I don’t know if it’s just experience that is lacking because my plumber has been in business for 3 years and the guys that they have are fairly new. They have been plumbers for five years. There was one guy that came though, and he had serviced the other house and done a lot of work on it and he seemed to be the one that I wanted to request anytime he came over to the house. He had been servicing the house for two years before I bought it and he had done a lot of work on it so obviously he knew the building much better than the other guy that they sent over that didn’t know anything about it. I will only use Cranney as a last resort on an emergency call because I paid for the service for one year. Will I get them again next year? I don’t know but my plumber does not do emergency calls. I could call my plumber in the middle of the night but he would charge me $25 just to go out there, which is really high. He services all of the other things that I’ve put into the other building. I would only use Cranney for emergency service, I guess, and hope that they could solve the issue and I could get by without spending a fortune but I don’t know. I would probably give them a C+.”

Review by
02/20/2017

“They replaced my hot water heater. It was sort of an emergency. I walked downstairs and there was water all over the basement. They were able to come out very quickly. They gave me my options. They were very easy to deal with and very polite. They took care of the problem quickly, which is always good. I would grade them excellent for the overall experience.”

Review by
02/20/2017

“They installed a water heater. The technician was very nice. I’d give them an A for my overall experience.”

Review by
02/06/2017

“I signed up again. I have a yearly membership. They put in a brand new toilet. They came a second time, another time later. I had a hot water tank, a pipe let go and they had to replace that. I thought it was reasonable and they came right away, which was wonderful. Both workers were two different guys at different times and they were absolutely wonderful. The first toilet had damage and the fella didn't realize until he almost had it completely installed. Then he saw it and said it would be a little bit longer and he called and they brought another one within a half hour or so. I'd give them an A. I just sent them a check for another year's membership. I would recommend them; I have already.”

Review by
02/06/2017

“It was great. This last time, they did electrical work and plumbing. They know their stuff. They do a good job. It was excellent. We had two different faucets that we had to replace. We had to compare the two and figure out which one was better and the guy explained it to me so I appreciate that. The plumber was great. He had to go and do something else and then come back, but it all got done in a single day and he did a fine job. He had something with him. The electrical they do is great. Mike and Skinner have come a few times and they're a wonderful team. They do great work. I'd give them an A overall. I'd be very likely to recommend them.”

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