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“My Gas water heater was not working, and when he came out it was a simple fix. I was glad that they suggested not to come out as an emergency repair. I was also pleased with the contract.”

“The technician was very unprofessional.”

“Cranney Home Services met my expectations.”

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“I would like to recognize Carl for his exceptional service.”

“They are extremely unreliable.”

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“They were all good. I would like to recognize Jessica.”

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“The second technician that came out was good, but I don't remember his name.”

“They were perfect both of them.”

“I would like to recognize Justin.”

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“They were quick, efficient, and reasonable.”

“I would like to recognize Patrick and my technician. They explained everything to me and I appreciated that.”

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“Completing the job in a timely manner like they said met or exceeded my expectations.”

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“I would like to recognize, Mike and Ben. They were very nice.”

“Everyone that I worked with was terrible.”

“I would like to recognize Anthony.”

“I felt the people they sent to my house were unprofessional and the cost was way too high. I will never use them again. They lost a customer.”

“The woman I originally scheduled the appointment with was pleasant.”

“We are happy with the services”

“I would like to recognize Carl for his exceptional service.”

“Cranney Home Services exceeded our expectations with the annual program that they provide. It is exceptional. We love that we were able to receive a promotion. It was good deal that allows us to make calls for the needed inspections. We are also appreciated the A/C guy taking his time and not pressuring us. He was realistic and helpful with scheduling us.”

“Nicholas was very smart and very nice. He addressed the issue. Justin Thompson was very knowledgeable and nice.”

“They were very knowledgeable, and I appreciated having their insight.”

“They are absolutely fabulous. They even responded to an emergency. I think very highly of them. I would definitely recommend them to anyone.”

“The technicians were very good.”

“The onsite technicians have always been fantastic. I've had a lot of work done by them for a few years now, and the field technicians that they send have always been great.”

“They always had quality work.”

“I was most satisfied that they were able to complete the project after they ran into some problems, but they kept working hard. ”

“The Cranney Companies met my expectations.”

“Cranney Companies was really good at explaining what was going on.”

“The company's work and timeliness of getting the job done was pretty effective. The company also stand behind their work.”

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“They met my expectations with the timing.”

“The plumber met my expectations when he was here. He was professional and pleasant to work with.”

“I am a valued customer for them, so I pay a monthly fee. So they have done a lot of different types of work for me.”

“I would like to recognize the guys who installed our heater and HVAC from Cranney Companies for their exceptional service because they did a great job. Everyone has been super helpful, polite, and professional.”

“Cranney Companies meet my expectation in regards to quality.”

“Did what they said they were going to do. They met my expectations, which is hard to do.”

“I would like to recognize John. He was nice, cordial, polite, & efficient.”

“The guy who came to my house had to come at the end of the day, but he came anyway instead of putting it off till the next day. I felt that that was over and above his duty, so I was very pleased.”

“I'd like to recognize Anthony for his exceptional service.”

“For the HVAC project, it was a short timeline but Shawn made sure it was able to get done.”

“With Cranney, they do guarantee their work, and if everything happens within a two-year span they come and fix it. They came back and fixed one problem that I had, and it's doing beautifully.”

“The work that was asked for was done and it was done great. We had no problems with them.”

“We had a slight problem with a shower head and a faucet. That wasn't the original reason why we called them out, but he fixed them quickly.”

“When I've had an emergency with plumbing or something, they came out quickly.”

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“John Pettingell was outstanding.”

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“They run a tight ship. They never got back to have an inspection.”

“They were professional and courteous.”

“Their pricing could be better.”

“Professional and prompt!”

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“There was one representative that came out that wasn't knowledgeable about our heating system. I would have been charged by the hour for him to do the research. Other reps that came out and the people in the office were very helpful.”

“I really liked the guy who did the work with us. He was very conscientious and thorough. He went out of his way to make me feel comfortable and did a perfect job.”

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“There was a huge window that they gave us. I thought it was an extremely high price for the work that they did.”

“Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.”

“They were very good in responding. I’ve hired them a few times. I did a service package because I bought the house and they had been servicing the house before. I found that some of the people they sent out were not very experienced and other people that had actually had experience with houses were very good. The first time I had a guy come out and he gave me an estimate that was really super high in comparison to others. He had to do just some minor repairs to the toilet or sink or something like that and the work that they did was fine. They gave me some estimates of other projects and they were really super high when compared to some other quotes that I got. I had a bad experience when my boiler wasn’t working on anther property and they came out. They fixed it and they charged me but the next day the thing broke again. I had just spent like $1,2 fixing it and then I was being told I needed a new boiler. I feel liked they raped me and between the two places I think I spent like $2 and then they told me that I needed a new boiler and the boiler would cost like $1,. Then they told me the other boiler needed $1,. So then I got my old plumber because he had been busy. The good thing about Cranney is that they come and if you buy the service package they come right away and they deal with the situation. The bad thing is you could get someone that is inexperienced. The one guy that fixed the boiler seemed to know what was going on but he didn’t really have that much experience with them. He misdiagnosed the one boiler and said I need two other parts that if I wanted to save the boiler it would cost me another $1,5. My plumber came by and said he misdiagnosed that and it only cost $4. He replaced the overflow water tank. I saved myself a lot of money on that one and that boiler is still working. The other boiler that he said he didn’t know if it was worth throwing the money into it because he was honest in the sense that he said I could put $1,5 into it but he didn’t know if that was going to fix the problem. He told me I could put the money into it and still need a new boiler into it afterwards. So I didn’t do anything and I called my other plumber and he told me to absolutely not put any money into it. He did a much thorough and better diagnostic test than the other guy did and told me that the two things that he said were wrong with it were not wrong with it but there were some other issues that were wrong with it that could not be replaced. Therefore, my other plumber suggested I go with a different one and he also gave me a $3, better price on the same unit that the other guy wanted $1, for and they also told me about the mass save program so I got an additional $1,5 back, and these guys didn’t tell me anything about that. in the long run, I don’t know if it’s just experience that is lacking because my plumber has been in business for 3 years and the guys that they have are fairly new. They have been plumbers for five years. There was one guy that came though, and he had serviced the other house and done a lot of work on it and he seemed to be the one that I wanted to request anytime he came over to the house. He had been servicing the house for two years before I bought it and he had done a lot of work on it so obviously he knew the building much better than the other guy that they sent over that didn’t know anything about it. I will only use Cranney as a last resort on an emergency call because I paid for the service for one year. Will I get them again next year? I don’t know but my plumber does not do emergency calls. I could call my plumber in the middle of the night but he would charge me $25 just to go out there, which is really high. He services all of the other things that I’ve put into the other building. I would only use Cranney for emergency service, I guess, and hope that they could solve the issue and I could get by without spending a fortune but I don’t know. I would probably give them a C+.”

“They replaced my hot water heater. It was sort of an emergency. I walked downstairs and there was water all over the basement. They were able to come out very quickly. They gave me my options. They were very easy to deal with and very polite. They took care of the problem quickly, which is always good. I would grade them excellent for the overall experience.”

“They installed a water heater. The technician was very nice. I’d give them an A for my overall experience.”

“I signed up again. I have a yearly membership. They put in a brand new toilet. They came a second time, another time later. I had a hot water tank, a pipe let go and they had to replace that. I thought it was reasonable and they came right away, which was wonderful. Both workers were two different guys at different times and they were absolutely wonderful. The first toilet had damage and the fella didn't realize until he almost had it completely installed. Then he saw it and said it would be a little bit longer and he called and they brought another one within a half hour or so. I'd give them an A. I just sent them a check for another year's membership. I would recommend them; I have already.”

“It was great. This last time, they did electrical work and plumbing. They know their stuff. They do a good job. It was excellent. We had two different faucets that we had to replace. We had to compare the two and figure out which one was better and the guy explained it to me so I appreciate that. The plumber was great. He had to go and do something else and then come back, but it all got done in a single day and he did a fine job. He had something with him. The electrical they do is great. Mike and Skinner have come a few times and they're a wonderful team. They do great work. I'd give them an A overall. I'd be very likely to recommend them.”

“They did something with the toilet and also our kitchen sink. They were courteous. They were careful about the house. They tried not to get dirty or anything. He suggested that we didn't even know about the sink that worked out great. It was good all around. Overall, I'd give them an A+ definitely. I already have recommended them.”

“I called them. Their response was really quick. The quality of work was great as well. That's something I liked about it. They put an outside spigot for me in the pipe that connects to the outside spigot as well. I would give them an A.”

“They were very responsive to questions and flexible with scheduling. They installed a new boiler and also installed a heat tape on my roof. I'd give them an A+.”

“They only came to my house once, but the guy that came over was very professional, very helpful, and very polite. I had a leaking toilet. I'd give them an A+.”

“They were personal and trustworthy. They did plumbing services for me. I would give them an A+.”

“They did plumbing work mostly. Essentially they were just really quick at coming out and they were just nice in general, not making you feel like you don't know what you're talking about or what you're doing. They were really helpful on the phone and in person. I'd give them an A definitely.”

“They did some plumbing work. They came out on a holiday weekend. It was great. They were just very professional. They did a fast job for a reasonable price. I'd give them an A.”

“They're easy to get a hold of, they come right away, and I've been happy with the work. We had them several times. I think last time, I was having problems with a toilet. I'd give them an A.”

“They were very professional, they came when I wanted them to, and they did a very good job. They had to replace a drainage pipe. I would absolutely recommend them. I'd give them an A.”

“The tech guy was pretty friendly and explained to me all the issues that he had found and gave me some options to resolve my problems. I had issues with a water leak in my shower. I would recommend them. Let's go with an A—it was pretty positive.”

“It was very positive. The guy they sent out was professional, and he explained things to me and gave me my options—no stress. I think I had a slow-moving sink, and it was a little more involved than just snaking the drain out. The piping underneath was frozen and couldn't be loosened, so that was removed and replaced, and it was all done fairly quickly and reasonably priced. I would recommend them. I’ll give them an A.”

“They installed a faucet, and within the amount of time of the warranty, the brand-new faucet, started leaking and really looked like it was very poor quality. I called them, and they came out. It was under warranty, so they took it out and put a new faucet in. We were pleased. We told them we weren't happy with the one they put in, but in addition to that, it was very faulty and leaking. I think the day that we had to call them we couldn't even turn on the old faucet we had; it was just pouring out water. I would say they’re an A.”

“They did exactly what they said they would do, and they told me up front how much it would cost. I was just very pleased. I had two things done. I had electrical work done, I had an overflow in my cellar, and they took care of that. It was a plugged sewer pipe that they took care of. I heard about them because one of my friends had some work done by them. I'm pleased with their work. I'm going to say A- because they try to talk you into a service contract, and as a retired person, paying $20 a month is a little bit more than I can swing. Then for that $20 a month, you get a certain percentage off your next service, but the problem is I didn't use the service, and so I'm paying $20 a month basically for nothing. That was the downside. That was my fault, though, in a way, because I bought into it. I have since gotten out of it, but I think they should just offer it across the board. Once you pay your bill, they should be happy to get their money. If you recommend them or something, then they will give you some kind of credit or something.”

“They did plumbing work. They did a good job; they were a little bit expensive, but we would probably use them again. They changed the valves in the shower. I'm the one that recommended them to my wife. The reason I liked them was because they did everything. They did electrical, plumbing, and HVAC, and that's convenient to me to have one vendor do all of those services. We haven't had anything broken down lately. I give them an A.”

“They did the work, they were nice, they got it done quickly, and they got it done well. They did plumbing and electrical work. They replaced a disposal, and they did some work on overhead lighting. I'd give them an A.”

“They were fabulous, very accommodating, and very clean. Their customer service person really went above and beyond to get the gas turned on so we would have hot water when the baby came home. I was very impressed, and I would give them a solid A.”

“I have a little trouble with my sewer pipe—roots were getting in there—and they cleaned it out all right.”

“They were good. We just called them once so yea they were timely and did a good job. Actually they replaced our furnace and they also did some fixing the bathroom. They were good. They were a little costlier than other people so that's the only aspect but otherwise I didn't have any problems with the work they did.”

“They were very good. I simply had a burst pipe one evening during the winter, and they were the only 24-hour people that answered my call. So they came out and did an emergency fix, and it worked out very well for me. I actually knew who they were because I do business in the community. They cover the whole North Shore, and so I had heard of them through some of my nonprofit partners at the time. My experience was an A, so that's what I'll give them.”

“It was over a year ago. They did a good job. I don't have anything bad to say. I had a pipe burst in my wall, and they basically opened the wall up and replaced the pipe. I'd say they get an A.”

“It was good. Everything was fine. They were very friendly and easy to work with. They fixed my problem pretty quickly. My kitchen sink was clogged, so they fixed it. I'd give them an A.”

“I just liked the service that we got, and their help is very good. I did have overhead fans put in one time. Most recently, they put in a disposal. I chose them because I've had them before. I'd give them an A.”

“I thought they were prompt and came when we needed them to come, and they did a good job with what we needed them to do. They did a good job. They did a main drain cleaning, and they also put a camera through the main drain to check the pipes. I would say they get an A.”

“They were prompt and courteous. They fixed my bathroom sink. They didn't do any HVAC work for me. I've used them before that's how I knew about them. I would grade them an A.”