128 Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 173 customer surveys.
5
123
4
33
3
8
2
5
1
4
4th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric specializes in immediate service, high-efficiency hot water solutions, and tankless and standard hot water heater installation. The company services, repairs, and installs faucets, toilets, showers, garbage disposals, sump pumps, and heating systems. 128 Plumbing also offers drain line camera inspections, drain cleaning, sewer repair, oil-to-gas conversions, water filtration, water testing, service plans, and a full range of HVAC and electrical service and installation.
Company History
The company started in 1992.
Distinctions
128 Plumbing is an American Standard Customer Care Dealer, a Mitsubishi Diamond Contractor, and a Navien Service Specialist.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers financing options and up-front pricing on every job.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2493

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 173 customer surveys.
5
123
4
33
3
8
2
5
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/25/2018

“They met my expectations with how quickly they removed the old stuff. I am pleased with everything.”

Review by
10/24/2018

“I am satisfied with their professionalism and explaining what the job was to be done.”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“128 Plumbing exceeded my expectations in all areas. They were very professional, very customer-oriented, and very helpful.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

“128 Plumbing did a great job and met my expectations in their responsiveness and also they did what they said they were going to do.”

Review by
10/19/2018

“They were very expensive. Husband was beside himself. $1,800 for a shower valve to be replaced, but it was an emergency. The work itself was well done.”

Review by
10/17/2018

“Installed a garbage disposal.”

Review by
10/11/2018

“Every time they exceed my expectations. They put in a new heating system. I went from oil to gas. The installment was great. The oil burners were taken out and they cleaned up my basement better than I had it. They went over the top.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“All area of work exceeded my expectations.”

Review by
10/09/2018

“I was most satisfied with their responsiveness and the speed of the whole process. They were excellent. That is why we chose them - because we needed someone right away. They came quickly and brought all of the necessary materials to do the job.”

Review by
10/09/2018

“I think the technician that came was very professional. He explained what he was doing prior to doing anything to make sure I was okay with what needed to be done. I really appreciated that communication.”

Review by
10/09/2018

“Always with the quality of work and the quality of people who come to provide the work!”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“The workmanship exceeded my expectations.”

Review by
10/04/2018

“We got the schedule a lot faster than expected.”

Review by
10/02/2018

“I thought they were very professional and they really gave us a great price which I appreciated. At first, they said they couldn't do the shower but when Keith came in and did the measurements he called someone up and they were able to do it. I was very pleased with that. I'm glad everything got done.”

Review by
10/02/2018

“They met my expectations by fixing the problem.”

Review by
10/01/2018

“They looked at some water damage.”

Review by
10/01/2018

“I was overall satisfied.”

Review by
10/01/2018

“I would recognize the gentleman who came out. He was very good, helpful, and professional. I would have him come out again.”

Review by
10/01/2018

“Their customer service was great. He had to come back to replace the part they put in with another one (it was one he had recommended). I thought Dominic went above and beyond to make sure the job got done right and to our satisfaction.”

Review by
10/01/2018

“I would like to recognize Darren in particular.”

Review by
10/01/2018

“The receptionists, the people who answer the phone, provided exceptional service, as well as Darren who did the split heat pumps. I don't think I'd have anybody else work on them anymore.”

Review by
10/01/2018

“They didn't finish the job and I called several times to ask for an update and I still haven't heard anything.”

Review by
10/01/2018

“They didn't exceed them at all. They met them in terms of getting the work done, but not in terms of pricing. I was charged at least 100% more than what I should have been charged.”

Review by
09/28/2018

“I was most satisfied with their promptness and ability to get out here within 24 hours of my call.”

Review by
09/27/2018

“Everything was done on time, when they said they were going to do it. Everything went according to plan, and there are no problems. Everything is working fine. I am happy with work they did.”

Review by
09/27/2018

“They exceeded my expectations. We had multiple plumbing issues. Their availability and their scheduling was great. They were accommodating. Also they did the work on time and exactly what they quoted was what was the price.”

Review by
09/27/2018

“They are professional. They came ahead of time. They were kind and definitely clean. They had a job to do and they cleaned up after themselves.”

Review by
09/27/2018

“I feel the company exceeded my expectations in terms of the work that they did perform. They replaced an outdoor faucet that had been shut off.”

Review by
09/27/2018

“All the work they did was a 5.”

Review by
09/27/2018

“They met my expectations in all areas.”

Review by
09/27/2018

“Based on my past experiences they are always on time, quick to repair the problem, and they do a good job keeping everything keep clean.”

Review by
09/27/2018

“They did a complicated installation of a sump pump and fixed some drainage issues. They had to really work. It wasn't a simple job.”

Review by
09/27/2018

“I feel the company met my expectations in that they did the job I hired them for.”

Review by
09/27/2018

“The overall craftsmanship and layout of the project was exceptional.”

Review by
09/27/2018

“They seemed very confident and knew what they were doing.”

Review by
09/27/2018

“They were on time, very polite, and did good work.”

Review by
09/27/2018

“They were very efficient, showed up on time, and didn't waste any time. I am happy with the results. They are better than any other companies I have dealt with.”

Review by
09/27/2018

“They met my expectations with emergencies.”

Review by
09/27/2018

“Everything was above average.”

Review by
09/27/2018

“Everything was fine.”

Review by
09/27/2018

“I would like to recognize the plumber for his exceptional service.”

Review by
09/27/2018

“It has always been a piece of cake to schedule and have someone come over right away. That is a big part of why we are staying with you.”

Review by
09/27/2018

“I would like to recognize Dominic.”

Review by
09/27/2018

“I was not satisfied with the work at all because they never fixed the problem. They never called me back.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“Some of their employees that came to my house were certainly more knowledgeable and professional than others.”

Review by
03/29/2018

“Terrible company.”

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“There are never any surprises. I always know what I'm getting and 128 Plumbing really care about the customer.”

Review by
03/27/2018

“Katie is wonderful. She is the one who normally calls us and helps us when we needed it.”

Review by
03/27/2018

“I would recommend them, all but that one person. I thought it was wrong for one person to take advantage of my wife that doesn't know anything about plumbing. I told them not to ever send him back again.”

Review by
03/14/2017

“They've done a lot of work for us. We've gone to them over the past few years, and they've always been very professional and courteous. Everyone knows what they are doing. We had a very hairy problem that was eluding a few people, and they were able to figure it out and fix it. They do what they say. They replaced our water boiler twice, and they did about $5, worth of work in our kitchen. Because we had a leak in our 1/2 bath and our kitchen ceiling. They had to take the ceiling down and put it back together. They've done plumbing, and they've done the heat. I would grade them an A+. We have been working with them for years, and they are excellent. Expertise wise, with plumbers you typically get someone that's really good, but not reliable. Or, they’re reliable, but they don’t know what they are doing. With them, they are both. They are reliable and know what they are doing. I have already recommended them.”

Review by
03/14/2017

“They were efficient. They did plumbing and electrical work. I would grade them an A.”

Review by
03/13/2017

“Aspen was really good. They did duct cleaning for me. I wasn't there for it, but apparently it was pretty hectic. My partner was there and worked with them all day. They were running a little late. There were supposed to be three of them and instead there were two. It turned out that in thirty years our ducts had never been cleaned, so apparently they stayed late and made sure it was done right. It took them a lot longer than anticipated, but they did the work. We'll give them an A+.”

Review by
03/13/2017

“I have nothing but good things to say. They are reliable, nice, and responsive. I've had plumbers and electricians, and they are all nice, friendly, and professional. I would grade them an A+. I love them.”

Review by
10/27/2016

“I had them come open up a drain. I'll grade them right in the middle. I just thought it was a lot of money. I'm somewhat likely to recommend them.”

Review by
10/27/2016

“We've always been satisfied with the work 128 Plumbing has done for us. The last thing they did for us was the toilet. They put the toilet in the apartment. They put the new faucets in. Overall I'd give them an A+.”

Review by
10/27/2016

“It was great. He replaced the—I can't remember the name for it. He kept flushing, and he had to replace a bunch of parts in the tank. I'd give them an A. I'm very likely to recommend them. It was very quick work. They were responsive and did a good job.”

Review by
10/27/2016

“It was a good experience. I had one job where they fixed my A/C, but then I had another job where there was some water in my basement. Turns out some of the pipes were backed up that the condensation would come out of and they replaced those. It was a good experience. I just wish that type of work was not expensive but that's anywhere you go. They did a great job. I'd give them an A. They didn't do anything wrong.”

Review by
10/27/2016

“It was an emergency job. They did a plumbing repair. The pipes froze. The second thing they did was install a brand-new furnace/boiler for the heater in the house. The third thing they did was electrical repair to the electrical box. It was damaged and had to be replaced due to the flood. It's an A+ experience. I've already recommended them to some people. They did the work in February. I think that the manpower stood out. They had enough people to handle a big catastrophe on very short notice. I don't think anybody else would be able to do that. They had multiple people of different specialties working for six days in a row, so they had sufficient manpower to do it.”

Review by
10/27/2016

“Dan was the plumber. I was very pleased. Excellent work. I have no problems.”

Review by
10/27/2016

“I'd give them an A-. I'm very likely to recommend them.”

Review by
10/27/2016

“I had to do a garbage disposal installation. I’d give them an A+. I'm very likely to recommend them.”

Review by
10/27/2016

“We switched from oil to gas and replaced the water heater and the whole system. They'd get an A.”

Review by
10/27/2016

“The valve was down in the shower. I'd give them an A. I'm very likely to recommend them. They were fast, clean, honest, and straight forward.”

Review by
10/27/2016

“They fixed a toilet. They put in a new one. They fixed a kitchen faucet. I'd give them a B. I had a few issues. I had to follow up with them and chase them down a bit. Their expertise was good too.”

Review by
10/27/2016

“I had a minor gas leak. I'd give them a C. The quality of work was good. I had no issues at all. I didn't like the pricing but other than that everything went well. I would shop around some more. They had two pricings: if I was a member, and if I was not a member. I was not a member, so of course I had to pay more. The price they quoted me over the phone for the initial visit was different than the price they actually charged me. That was my only concern. They did good work. The guy was friendly. He told me exactly what he did, so it was very good and pleasant experience. For the time they spent, it was too much. He gave me a quote before he started and it took an hour and cost me $300. I thought it was excessive.”

Review by
10/27/2016

“They did a good job. The only problem that I have is that it was too expensive. At the last minute, they asked me to pay $85 for a bathroom, but if I had been charged at that time, I wouldn't take it. The job was good, but the bathroom floor—they put some glue in it, and the glue showed up. I wasn't one of the satisfied. I'll give them a C. The bathroom is nice, and it was expensive. The glue showed up; it doesn't look nice. The quality of work I'm not complaining about because the bathroom is good, but too expensive. At the time, I was desperate.”

Review by
10/27/2016

“They were fine. They were very effective and did the job. They removed a sink and hooked everything up. We had to replace a countertop. I would probably rate it a C because the pricing was extremely expensive for one little job that took less than an hour. The quality of work was fine. Nothing was leaking and everything was removed.”

Review by
10/18/2016

“They did very well actually. He had to shut down the furnace for me because it wasn't working properly. They came on time, and that's the last one I called, and they did take care of it, so I was very satisfied. I grade it A+. Definitely, I will recommend them. I'm going to call those guys when I need something else as well. I like the communication and the very nice people.”

Review by
10/18/2016

“They've done plumbing work for me. I had a drain that was clogged, and they came and took care of it right away with no problems. I'll give them an A.”

Review by
10/18/2016

“It was very good work. They changed a water heater. I grade it an A+. It was handled very professionally.”

Review by
10/18/2016

“I can't remember the extent of the work. It was plumbing work. I'd say it was an A.”

Review by
10/18/2016

“They put in a faucet on the outside. I grade it an A-. I had no likes or dislikes.”

Review by
10/18/2016

“It was very good. We were very happy with it. I have no complaints at all. We'd use them again.”

Review by
10/18/2016

“It was great. It was just a tune-up and a calibration. It was plumbing work. I would say an A.”

Review by
10/18/2016

“It was OK. I had a kitchen sink replaced. I'd say the overall experience was a B+. I thought the price for the value was a little bit high.”

Review by
10/18/2016

“They were OK. I think they were expensive. They tuned up the oil burner. I'd grade it a B. Quality of work was fine.”

Review by
10/18/2016

“It was sink and bathtub work. I grade it a B.”

Review by
10/18/2016

“They put an all new HVAC system into my house; and they did a new boiler and water system. I would say it was like a B, let's go with a B. I'd recommend them. I just thought they were very efficient and professional.”

Review by
10/18/2016

“For the most part it, was positive, except for the price. Having them come replace a small $1 item cost me $23 for a visit. That was too expensive for my tastes. The service was great. The guy who does the work is great. I would say a C- or D, and it has nothing to do with the service. It has everything to do with the price. You have to make sure that's clear. The quality of work was probably an A. I won't recommend them at the price that I had to pay.”

Review by
03/14/2016

“We had them come by because we were smelling a very musty smell in the bathroom by the shower. We thought it might have been hair stuck in there, and it needed to be snaked. When the man came, he said he didn’t smell anything, and he charged us $70. Other than that, we’ve had good service from them. I would recommend them to others, but I was just a little miffed because they looked at me as if I was the only one who smelled this smell. I’d give them an A. They are good. They are fine in everything they do—this was just a little fluke.”

Review by
03/14/2016

“We’ve had good experiences with them. They do good work, and they show up when they say they will. They've done some plumbing and air conditioning work for me. I would recommend them to family and friends. I think I’ve been using them for five or six years now; it might be a little longer. I’d give them an A.”

Review by
03/14/2016

“That was two years ago. I liked that they got the job done. It was a gas conversion. I would say they deserve an A—excellent work with no complaints. The office was a pain, but the guy who came—the technician—was awesome.”

Review by
03/14/2016

“I’ve had other contractors come out, and 128 Plumbing was pretty professional. They spent a long time at my house. This was just a service call—a regular checkup. I’ve been using the company for two to two and a half years, and I’d give them an A.”

Review by
03/14/2016

“The guy from 128 was clean, professional, and on time. They unhooked a gas appliance and hooked up a gas stove. I would recommend them to my family and friends, and I’d give them an A rating.”

Review by
03/14/2016

“It was a good experience. They were fine.”

Review by
03/14/2016

“Everything's OK with their company.”

Review by
03/14/2016

“My experience was positive.”

Review by
03/14/2016

“It was excellent.”

Review by
03/14/2016

“They came here a long time ago, and I had no issues at all. They fixed any issues that I've had. They were out here a few times.”

Review by
03/14/2016

“I liked everything. It was definitely a positive experience. They're very efficient and very good.”

Review by
03/14/2016

“I liked their good response. They were on time, clean, and professional. I’d give them an A grade.”

Review by
03/14/2016

“I was happy with their service. I have no complaints.”

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