128 Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 125 customer surveys.
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3rd year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric specializes in immediate service, high-efficiency hot water solutions, and tankless and standard hot water heater installation. The company services, repairs, and installs faucets, toilets, showers, garbage disposals, sump pumps, and heating systems. 128 Plumbing also offers drain line camera inspections, drain cleaning, sewer repair, oil-to-gas conversions, water filtration, water testing, service plans, and a full range of HVAC and electrical service and installation.
Company History
The company started in 1992.
Distinctions
128 Plumbing is an American Standard Customer Care Dealer, a Mitsubishi Diamond Contractor, and a Navien Service Specialist.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers financing options and up-front pricing on every job.
Licenses
#2493
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 125 customer surveys.
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94
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23
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“Some of their employees that came to my house were certainly more knowledgeable and professional than others.”

Review by
03/29/2018

“Terrible company.”

Review by
03/29/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“There are never any surprises. I always know what I'm getting and 128 Plumbing really care about the customer.”

Review by
03/27/2018

“Katie is wonderful. She is the one who normally calls us and helps us when we needed it.”

Review by
03/27/2018

“I would recommend them, all but that one person. I thought it was wrong for one person to take advantage of my wife that doesn't know anything about plumbing. I told them not to ever send him back again.”

Review by
03/14/2017

“They've done a lot of work for us. We've gone to them over the past few years, and they've always been very professional and courteous. Everyone knows what they are doing. We had a very hairy problem that was eluding a few people, and they were able to figure it out and fix it. They do what they say. They replaced our water boiler twice, and they did about $5, worth of work in our kitchen. Because we had a leak in our 1/2 bath and our kitchen ceiling. They had to take the ceiling down and put it back together. They've done plumbing, and they've done the heat. I would grade them an A+. We have been working with them for years, and they are excellent. Expertise wise, with plumbers you typically get someone that's really good, but not reliable. Or, they’re reliable, but they don’t know what they are doing. With them, they are both. They are reliable and know what they are doing. I have already recommended them.”

Review by
03/14/2017

“They were efficient. They did plumbing and electrical work. I would grade them an A.”

Review by
03/13/2017

“Aspen was really good. They did duct cleaning for me. I wasn't there for it, but apparently it was pretty hectic. My partner was there and worked with them all day. They were running a little late. There were supposed to be three of them and instead there were two. It turned out that in thirty years our ducts had never been cleaned, so apparently they stayed late and made sure it was done right. It took them a lot longer than anticipated, but they did the work. We'll give them an A+.”

Review by
03/13/2017

“I have nothing but good things to say. They are reliable, nice, and responsive. I've had plumbers and electricians, and they are all nice, friendly, and professional. I would grade them an A+. I love them.”

Review by
10/27/2016

“We've always been satisfied with the work 128 Plumbing has done for us. The last thing they did for us was the toilet. They put the toilet in the apartment. They put the new faucets in. Overall I'd give them an A+.”

Review by
10/27/2016

“It was great. He replaced the—I can't remember the name for it. He kept flushing, and he had to replace a bunch of parts in the tank. I'd give them an A. I'm very likely to recommend them. It was very quick work. They were responsive and did a good job.”

Review by
10/27/2016

“They fixed a toilet. They put in a new one. They fixed a kitchen faucet. I'd give them a B. I had a few issues. I had to follow up with them and chase them down a bit. Their expertise was good too.”

Review by
10/27/2016

“I had them come open up a drain. I'll grade them right in the middle. I just thought it was a lot of money. I'm somewhat likely to recommend them.”

Review by
10/27/2016

“The valve was down in the shower. I'd give them an A. I'm very likely to recommend them. They were fast, clean, honest, and straight forward.”

Review by
10/27/2016

“It was a good experience. I had one job where they fixed my A/C, but then I had another job where there was some water in my basement. Turns out some of the pipes were backed up that the condensation would come out of and they replaced those. It was a good experience. I just wish that type of work was not expensive but that's anywhere you go. They did a great job. I'd give them an A. They didn't do anything wrong.”

Review by
10/27/2016

“They were fine. They were very effective and did the job. They removed a sink and hooked everything up. We had to replace a countertop. I would probably rate it a C because the pricing was extremely expensive for one little job that took less than an hour. The quality of work was fine. Nothing was leaking and everything was removed.”

Review by
10/27/2016

“I had a minor gas leak. I'd give them a C. The quality of work was good. I had no issues at all. I didn't like the pricing but other than that everything went well. I would shop around some more. They had two pricings: if I was a member, and if I was not a member. I was not a member, so of course I had to pay more. The price they quoted me over the phone for the initial visit was different than the price they actually charged me. That was my only concern. They did good work. The guy was friendly. He told me exactly what he did, so it was very good and pleasant experience. For the time they spent, it was too much. He gave me a quote before he started and it took an hour and cost me $300. I thought it was excessive.”

Review by
10/27/2016

“It was an emergency job. They did a plumbing repair. The pipes froze. The second thing they did was install a brand-new furnace/boiler for the heater in the house. The third thing they did was electrical repair to the electrical box. It was damaged and had to be replaced due to the flood. It's an A+ experience. I've already recommended them to some people. They did the work in February. I think that the manpower stood out. They had enough people to handle a big catastrophe on very short notice. I don't think anybody else would be able to do that. They had multiple people of different specialties working for six days in a row, so they had sufficient manpower to do it.”

Review by
10/27/2016

“They did a good job. The only problem that I have is that it was too expensive. At the last minute, they asked me to pay $85 for a bathroom, but if I had been charged at that time, I wouldn't take it. The job was good, but the bathroom floor—they put some glue in it, and the glue showed up. I wasn't one of the satisfied. I'll give them a C. The bathroom is nice, and it was expensive. The glue showed up; it doesn't look nice. The quality of work I'm not complaining about because the bathroom is good, but too expensive. At the time, I was desperate.”

Review by
10/27/2016

“I had to do a garbage disposal installation. I’d give them an A+. I'm very likely to recommend them.”

Review by
10/27/2016

“We switched from oil to gas and replaced the water heater and the whole system. They'd get an A.”

Review by
10/27/2016

“Dan was the plumber. I was very pleased. Excellent work. I have no problems.”

Review by
10/27/2016

“I'd give them an A-. I'm very likely to recommend them.”

Review by
10/18/2016

“It was sink and bathtub work. I grade it a B.”

Review by
10/18/2016

“It was very good work. They changed a water heater. I grade it an A+. It was handled very professionally.”

Review by
10/18/2016

“They were OK. I think they were expensive. They tuned up the oil burner. I'd grade it a B. Quality of work was fine.”

Review by
10/18/2016

“I can't remember the extent of the work. It was plumbing work. I'd say it was an A.”

Review by
10/18/2016

“They put in a faucet on the outside. I grade it an A-. I had no likes or dislikes.”

Review by
10/18/2016

“It was very good. We were very happy with it. I have no complaints at all. We'd use them again.”

Review by
10/18/2016

“It was great. It was just a tune-up and a calibration. It was plumbing work. I would say an A.”

Review by
10/18/2016

“For the most part it, was positive, except for the price. Having them come replace a small $1 item cost me $23 for a visit. That was too expensive for my tastes. The service was great. The guy who does the work is great. I would say a C- or D, and it has nothing to do with the service. It has everything to do with the price. You have to make sure that's clear. The quality of work was probably an A. I won't recommend them at the price that I had to pay.”

Review by
10/18/2016

“They did very well actually. He had to shut down the furnace for me because it wasn't working properly. They came on time, and that's the last one I called, and they did take care of it, so I was very satisfied. I grade it A+. Definitely, I will recommend them. I'm going to call those guys when I need something else as well. I like the communication and the very nice people.”

Review by
10/18/2016

“It was OK. I had a kitchen sink replaced. I'd say the overall experience was a B+. I thought the price for the value was a little bit high.”

Review by
10/18/2016

“They've done plumbing work for me. I had a drain that was clogged, and they came and took care of it right away with no problems. I'll give them an A.”

Review by
10/18/2016

“They put an all new HVAC system into my house; and they did a new boiler and water system. I would say it was like a B, let's go with a B. I'd recommend them. I just thought they were very efficient and professional.”

Review by
03/14/2016

“That was two years ago. I liked that they got the job done. It was a gas conversion. I would say they deserve an A—excellent work with no complaints. The office was a pain, but the guy who came—the technician—was awesome.”

Review by
03/14/2016

“I’ve had other contractors come out, and 128 Plumbing was pretty professional. They spent a long time at my house. This was just a service call—a regular checkup. I’ve been using the company for two to two and a half years, and I’d give them an A.”

Review by
03/14/2016

“I liked the quality of service and the people that came to do the job were nice. They installed a water heater and they fixed the tap. I’d give them a B. They were good though. When I called them they sent the people to come and do the job. I use them a lot.”

Review by
03/14/2016

“We had them out to sort of fix our furnace and steam heat system. I would recommend them to family or friends. They've done some other stuff and they did a good job. They've done heating and air work as well as plumbing. I’d give them a B.”

Review by
03/14/2016

“They came here a long time ago, and I had no issues at all. They fixed any issues that I've had. They were out here a few times.”

Review by
03/14/2016

“The guy from 128 was clean, professional, and on time. They unhooked a gas appliance and hooked up a gas stove. I would recommend them to my family and friends, and I’d give them an A rating.”

Review by
03/14/2016

“We’ve had good experiences with them. They do good work, and they show up when they say they will. They've done some plumbing and air conditioning work for me. I would recommend them to family and friends. I think I’ve been using them for five or six years now; it might be a little longer. I’d give them an A.”

Review by
03/14/2016

“We had them come by because we were smelling a very musty smell in the bathroom by the shower. We thought it might have been hair stuck in there, and it needed to be snaked. When the man came, he said he didn’t smell anything, and he charged us $70. Other than that, we’ve had good service from them. I would recommend them to others, but I was just a little miffed because they looked at me as if I was the only one who smelled this smell. I’d give them an A. They are good. They are fine in everything they do—this was just a little fluke.”

Review by
03/14/2016

“We went with them primarily because they were recommended to us as an approved installer for gas lines and gas heating systems. Their workers were very professional. The work that they did was very high quality. They did respond to any issues we had and were able to resolve them. Overall, they were very professional and their work was of high quality. They facilitated the installation of a gas line to the house. They removed a coil heating system and contracted to have the old tank removed. They installed a new high efficiency heating system and air conditioning unit included with that, along with a new water heater as well as a few small, just basic plumbing jobs that were kind of on the side. I would recommend them to family and friends. I’d give them B+ because, and I don’t think that this was necessarily their fault, it was a little bit difficult to get them there in a reasonable amount of time. It seemed like they were very busy. I think that is more of an issue with just the amount of work they had and the market in general. There were some very minor issues with some of the work, like silly little mistakes that they did rectify when they were brought to their attention. Apart from some delays, that I would not call unreasonable but lengthy delays in getting some of the work finished, I really had no complaints about their work whatsoever.”

Review by
03/14/2016

“I liked everything. It was definitely a positive experience. They're very efficient and very good.”

Review by
03/14/2016

“I liked their good response. They were on time, clean, and professional. I’d give them an A grade.”

Review by
03/14/2016

“It was a good experience. They were fine.”

Review by
03/14/2016

“I had a very good experience with 128 Plumbing.”

Review by
03/14/2016

“Everything's OK with their company.”

Review by
03/14/2016

“We had a positive experience.”

Review by
03/14/2016

“I was happy with their service. I have no complaints.”

Review by
03/14/2016

“It was positive.”

Review by
03/14/2016

“My experience was positive.”

Review by
03/14/2016

“It was excellent.”

Review by
03/07/2016

“128 was great. They helped fix the water heater; it was broken. I'd give them an A grade.”

Review by
03/07/2016

“I was happy with them. I would give them all excellent reviews—they were great.”

Review by
03/07/2016

“They were fine. They did some plumbing work. I think they were referred by another contractor. I'd give them a B.”

Review by
03/07/2016

“They've done all sorts of plumbing work for me. I got them from a friend’s referral, and I'd grade them as an A.”

Review by
03/07/2016

“Good stuff. They did plumbing service for me. They were clean, friendly, knowledgeable, and professional. I'd give them an A+.”

Review by
03/07/2016

“I was very unhappy. The plumber came and said that it was a different problem. He said it was the town's fault. There was a high-pitched noise coming from the pipes where the water ran, and he said that the water meter was bad and that the town had to replace it. I called the town, and they came out and said that they don't think that's the problem. They said that they thought it was the pressure-reducer valve which is something 128 Plumbing should have seen. The town spun some nut, and they said that this nut couldn't spin by hand like that. I told the town that while they're here, I would like for them to replace the water meter anyways and see if anything changes. They swapped the meter out for a brand-new meter. The squeal was still there, and nothing changed. They replaced the original meter and put it back in. Another company changed the pressure-reducer valve, and then the problem went away. So I ended up having to get another company to fix the problem that the first guy misdiagnosed when he did nothing. I think this was a pretty basic diagnosis that was missed. I would never use them again. I would never recommend them to anybody. I don't think this was master plumber stuff.”

Review by
03/07/2016

“They're great. I did an oil-to-gas conversion. They came in, they took out my whole oil system, and they installed a gas system with a gas furnace. I knew a friend of mine and a couple people that had had good experiences with them, so I just figured I'd call them. I would give them an A. They were great. They had to come by and adjust the water temperature a couple times. There was a miscommunication between myself and them; I had purchased insulation for the pipes in my basement, and they had it. It took them a while to install it, but after a quick call, they came by and did it. In terms of customer service, they're fantastic, and they're prompt in answering all my calls and questions, so they're excellent.”

Review by
03/07/2016

“They deal with any plumbing or heating problem that I have at the house, and they also just converted my heater and my hot water to something more efficient. Anybody that's come to my house has been unbelievable. The people answering the phones understand most of the needs that I've had—can't go without air conditioning, for one. I had a leak from my air conditioning in the bedroom, and they came the following morning. They’re very good. They understand what's happening, and they fix it quickly. I would give them an A.”

Review by
03/07/2016

“They put in a new gas heating system, hot water heating. I was referred from a friend. I would give them a B+. Two things stood out, over opposites. The work itself, the guys who come and do the plumbing and do the work, are really exceptional. It's a work of art. It's beautiful. The administration was just horrible. They were very disorganized in terms of setting things up and just dealing with the whole administration of it. The back office stuff.”

Review by
03/07/2016

“They worked on my furnaces and one of my water tanks. The customer service was really good. Their guys are pretty good. I was very satisfied. I always got an appointment when I wanted an appointment. They were really good. I'd definitely recommend them. I'd give them a B.”

Review by
03/07/2016

“They put a pan in one of my air handler units—it was air handler repair. I'm local to the town where they're located, so I had local knowledge of them, so to speak. They're very informative in terms of giving me the description of what needed to be done, how long it would take, and the price quote; they provided all that information ahead of time, which is fine. I'd rate their business an A.”

Review by
03/07/2016

“They were great. They did a bunch of stuff for me. They put in a bathroom ceiling fan, they replaced some switches that weren't working, and they did the plumbing and electrical work for a washer and dryer. I found them because they were local. They’re an A by me.”

Review by
03/07/2016

“It was very good. The man was very professional, and he knew what he was doing. He put a flange in here. I'd never heard of flanges, but I had a little problem with them. He came out 100 percent. He was very good at it. I'd rate them as an A.”

Review by
03/07/2016

“We had some type of a plumbing leak, and they came. I was able to get someone to come very quickly, they fixed the problem quickly, and I thought their charges were reasonable. I would say they’re an A.”

Review by
02/29/2016

“Their timeliness stood out. I had something replaced. Their response time was the best reason I chose them. I'll go with an A.”

Review by
02/29/2016

“They were really responsive. They fixed the toilet. They came with a good recommendation from a friend. I'd give them an A grade.”

Review by
02/29/2016

“They were fabulous. I would recommend them to anybody. They were reliable, they were prompt, and they were easy to deal with in the office. They were neat and clean, did their work, did it well, and left. They did an oil heater to gas heater conversion, and then they also put in a gas line for my stove at a different time. I'd give them an A.”

Review by
02/29/2016

“We needed to replace the water main in order to replace one of the other valves, and the town had to come out and do that. It was very prompt. The town came right out, and they were able to replace those valves, so there was an extra step, but it still happened—that was good. I'd give them an excellent grade.”

Review by
02/29/2016

“I had a good experience with them.”

Review by
02/29/2016

“That was a couple of years ago. They were fine.”

Review by
02/29/2016

“The work 128 Plumbing, Heating & Cooling did was all fine.”

Review by
02/25/2016

“It was OK.”

Review by
02/25/2016

“128 Plumbing, Heating & Cooling was very good.”

Review by
02/25/2016

“I'd probably give their business an A.”

Review by
02/25/2016

“They're just a good company.”

Review by
02/25/2016

“They did plumbing in the kitchen. They were fine—they were perfectly fine. I'd give them an A+.”

Review by
02/25/2016

“They've done some work for me. I'd give them an A.”

Review by
02/25/2016

“They were fine. They did some gas pipe work. I'd say they were an A.”

Review by
02/25/2016

“Nothing stood out to me. They removed the faucet in the sink.”

Review by
02/25/2016

“I’ve used 128 Plumbing for the past 17 years, and they are a fabulous company. They’re great.”

Review by
02/25/2016

“That was last year. I would say they're B. They're very good. I've had them for many years.”

Review by
02/25/2016

“They just seemed professional. They were fixing a toilet. Give them an A from me.”

Review by
02/25/2016

“They come right away when you need them and they send experienced people. What I didn't like, I think they're very expensive. They were doing plumbing. I live here, they're local. I'd give them a B+. We had to call them back a couple times to fix something or adjust something, something we thought would be fixed wasn't.”

Review by
02/25/2016

“I've recommended them to a friend of mine, and they ended up doing his work, too. The quality was good, and they were the cheapest price around. They were good guys. They installed a new gas heater. Everything is running smoothly. I would give them an excellent grade.”

Review by
02/25/2016

“They did some plumbing stuff for me six months ago. They did a couple of calls for me. They were efficient, they had a good price, and they came and did the work like they were supposed to. They also replaced an air conditioning unit for me. I'd recommend them. I'll give them an A.”

Review by
02/25/2016

“The whole point was that they overcharged me. $600 for a faucet that is not made out of gold. I had my washing machine connected. They said it would take so long, and it didn't take so long because I pulled everything out of the kitchen that was underneath the faucet. I told them to get a very simple faucet for me. I don't want it that expensive. He went back, and then they told me it was $600 and some cents. I told him to come over and look at it. It's not a touch faucet; it's a plain, simple faucet that would cost maybe $100. Maybe not even that much. They charged me that much money? I said that we had to adjust this bill, and he wouldn't do it. He was on the telephone. I said, 'Come over; I want you to look at it. Please look at it.' He didn't. I'm very upset about it. They gouged me, and I told them that. Other people that I had told them the story—I found out that he does it to other people. His prices are exorbitant. $600 to put in a faucet? I will never, never have him again, and I've put out the word and I told people. I said, 'This is what this man did to me, and you better not use him because you don't know what you're getting.' I have tenants here and to do this to me, I was very upset, and I called. When they did the furnace too, I was supposed to get so much money back. I was supposed to get a rebate. They couldn't do it. I went after it finally. It took a couple of months before I got the rebate back. And that too, they didn't want to give me.”

Review by
02/25/2016

“128 Plumbing always has quality service done. They’re very good at explaining what they’re doing to the customer, and everything they do is high quality. They’ve done a number of projects for me. The latest was replacing a hot water heater. I’ve used them consistently over time, and they’ve delivered consistently high-quality work. I’d rate them as an A+.”

Review by
02/25/2016

“They're very nice. They don't nickel-and-dime you, and they're very excellent. There were a couple issues we called them out for. We've had some plumbing issues in the house that we just bought, and they've been able to fix most of them. One of them, they weren't able to fix because it was just a little bit more construction than we're able to handle right now. I'd recommend the company. I'll give them an A.”

Review by
02/25/2016

“They were very responsive. When the water heater broke, they came in that weekend and got it all repaired for me, which I really appreciated. They basically installed a new water heater, and they also installed a mechanism so that if it ever broke again, it would automatically shut off the water supply to the heater and it wouldn't flood the basement. I had heard that they were good, so I just followed up and gave them a call, and they were responsive. I'd give them an A.”

Review by
02/25/2016

“They did plumbing in the basement. They did a hot water heater in the basement, and they also did some work on our oil-fired heating system. They were courteous and knowledgeable, and they actually did some extra things that weren't on the bill—it was an older house, and the gentleman who was out here knew he was fixing some older items, so he just threw that in for free. I was referred to them from a friend at work. I would give them an A.”

Review by
02/25/2016

“Well their response and the skills, I'm not happy with the system I bought, it's got pumps that seem to fail more than I could have ever imagined but they sold the main system to me but the components that make up the system, it's become a money pit in terms of the product, in terms of the people I interface with, in terms of the response and the ability to fix things, that I'm happy with, but not the product. I'll go with a B.”

Review by
02/25/2016

“128 Plumbing has done all the heating, cooling, and hot water in my house. I’ve always trusted them, and the results have always been very positive. Their level of professionalism stands out. They’re great to work with, and everything they do is top-notch. I’d definitely recommend them. I always make sure they put their stickers on my unit so my neighbors can see who’s done the exceptional work. I’d give them an A+.”

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