“I know them in two capacities because I know they did work for us at home and they actually do work at my office too. I know them pretty well. At the office, they do maintenance and preventative. There's also if there's a dead rodent in the building or if there's bees outside that are bothering the school children. They're super reactive and responsive, which is nice. We had a dead bird in a dryer vent. So, they cleaned it out and they put a grate over the dryer vent so another one couldn't come in. I'd give them an A+. They're super quick to respond.”

“They said that they sprayed, but the bugs are really bad still—even two days after the spraying. Last month, we asked them to increase a different formula to help take care of the gnats, and they did it, and it was OK for a couple of weeks. This time, when they came out I don't know if they used the same more intense formula, because the very next day we still had the gnats and bugs. You can't even stand outside and have a conversation. I'd give them a B-, overall.”

“I've communicated with them for years. Ben is always the man who comes. I feel like he's a friend. I've known him so long and Patty in the office is just great. They've given me wonderful service. They did pest control all around the house. I live really close to the woods. It's all kinds of stuff. I'd give them an A+ overall. He's always within that framework. There's only one fella that comes here. He knows what he's doing.”

“It was good. They took care of outdoor bugs, mosquitos, and ticks and things. I'd give the overall experience an A+. I didn't have any issues with pests at that time. I don't have any complaints. They weren't very proactive, but otherwise I don't have any complaints. They knew what they were doing. I would definitely recommend them.”

“It's always positive. They've been with us for years. It's a routine. We understand it. They've always been professional, on time and courteous. It's all around. We have a maintenance contract with them that they maintain not only the two units in this house, but the two units next door at my mother's house. I would give them an A-.”

“They were always thorough and they're always on time. They're pleasant to be around. They do everything. They come quarterly for us. They originally were looking to trap rodents, but I don't think we've had any in a while. They do that and they also spray for insects and they do termite control. I'd give them an A+.”

“I think we have good customer service and they always let me know before they're coming. We don't have pests—we don't have issues. I liked them more before because I used to have one simple guy and now they keep changing the people, but for the most part it's still been a positive experience. I'd give them an A-.”

“They provided the services they promised. They do a maintenance service, and they come quarterly. We do have bees and ants on occasion, but it's more of a general pest control. I'd give them an A overall. I never know when they're coming; I no longer get the notification. I've recommended them a number of times.”

“They're always really nice and helpful. We do an annual termite inspection and we also do a maintenance pack for ants. There's only been one time where we saw ants in between services and they came back no charge and took care of it. I'd grade them with an A. I think their price was a little high.”

“They're accommodating to my schedule. They always send reminders and the technician that comes out is super nice. They do general treatment. I would give them an A+ across the board. I have no complaints whatsoever. My husband used to work as a home builder and he would recommend the company.”

“It works and Justin, who comes out to spray, is very nice, very polite, and very professional. It's just all around, usually like ants and stuff. What we originally called them for was for ants. I'd grade them an A+, always.”

“They're good. They're always thorough. They always go around the house, inside and out completely without having to be asked so that's good. It was just maintenance. I'd give them an A+. I've never had complaints.”

“I don't know the guy's name but the guy that always comes around to do the pest management, he's a really nice guy and does a good job. I guess they take care of ants, insects, and roaches. I'd grade it A+.”

“They have a great worker. The guy who comes out is really friendly and nice. They have come out multiple times. I'd give them an A+ overall. I've actually recommended them to a bunch of friends by now.”

“It was good. They always show up when they're supposed to. They do a good job. If I have any issues, they come right back out. I have an annual contract. They handle a variety of things. I’d say A+.”

“The technician that I had come out to my property was very professional and honest. Good, quality work was done. I had bedbugs and roaches. They’re an A+. I'd definitely recommend them.”

“They show up on time. They do a thorough job. I don't have any bugs, except a few spiders every now and then. They will come if I call them to clean that up. I'd give them an A+.”

“They're always on time and the guys that come here are always courteous and they're flexible. They focused on all around pests. I'd give them an A+ overall.”

“They do tick treatment for us. We stopped seeing them—less ticks on our dog. I'd give them an A.”

“They always go above and beyond taking care of us. I've used them before. It's A+.”

“They were friendly. They did some normal pest stuff. I'd give them an A overall.”

“They took care of the problem. We had bees. Overall, I'd give them an A+.”

“They did their job. I'd give the overall experience an A.”

“Mike is great! PMSI is reliable and honest. They will only recommend what is necessary.”

“I don't have any complaints, except I think they're expensive. They want me to renew the regular service, and then they want me to renew the treatments. I don’t know why I can't just have one renewal.”

“It's a B. The guy that comes here is great. They always come on the day that they're supposed to.”

“The people at PMSI  are great. We've been with them for three years. They’re A+.”

“Steve  is great. We love Steve. It's been great. We're very happy with the company and our technician. They both get an A grade.”

“It's been fine, an A or B. As far as I can tell, it's fine. Punctuality and cleanliness are fine. I think they're up front.”

“They  did a great job, particularly the man who came to our house. He always remembered everything about the house. He was very professional and polite. I would grade them an A.”

“They're good guys. When it comes to inspecting my house, and when it comes to spraying, they’re an A. I forget his name, but they’re technician did a good job. I plan on recommending them to my sister.”

“They do fine. Their technician deserves an A. I think he's doing very well, and I have no complaints about how he's treating. I would say they’re all A's and very thorough. I would recommend them in a second.”

“I'd say they're an A-. We use Greg, he's really awesome.”

“They're an A+ company. I am likely to recommend them.”

“They're an A. They're good. I have very good things to say about them.”

“We're satisfied with Pest Management Services. We have no complaints.”

“For Pest Management Services, it's an A+. I never had a problem.”

“They're great. They’re A+. They deserve an A+ across the board.”

“It was an  A+ experience, absolutely. I would recommend them.”

“I'd rate PMSI with an A for our experience.”

“It's an A from me. I would recommend them.”

“Pest Management Services deserves an A+.”

“I'd grade the overall experience an A.”

“It's been fine. I'd say they're an A.”

“I'd rate them an A+. They're fine.”

“They're an A. I'm happy with them.”

“My experience was positive.”

“I would grade them an A.”

“I would give them a B.”

“I have no complaints.”

“I'd rate them an A+.”

“I'd grade them a B.”

“It's an A+ from us.”

“Everything's fine.”

“I grade them an A.”

“I grade my experience with Pest Management Services an A+.”

“It's an A from me for Pest Management Services.”

“It's an A from me for Pest Management Services.”

“I'd rate my experience an A.”

“I have a constant problem with little ants, and I'm constantly having to vacuum. They come in the house and then they die. I have a constant problem in my living room and then at the basement at the bottom of the steps. They keep spraying and they keep coming. I guess I grade them like a C-.”

“Mike  Bean has been taking care of us for years. We're very, very happy with Pest Management Services and Mike Bean. I’d grade them an A++. We give him the code to the garage door to let himself in, that's how comfortable we are with him.”

“I had an absolutely  positive experience. PMSI has been great to us. The service has been great. I like the appointments, and the customer service has been great. I've recommended them to about four different neighbors, and they've all switched.”

“We’ve had a good experience; no complaints. All of our bugs went away when we were at our old place. Now we're in our new place, and we didn't have any problems to begin with, but we’ve still kept up with our quarterly stuff.”

“I haven't worked with them in a long time, but I would give them a B. I had no issue with the work, it was their pricing I had a problem with. Their customer service was fine. They came when I was at work, so I didn't necessarily see them. I didn't have an issue with how clean they were. They seemed to kill all of my bugs. I'm not using them now, so I don't know if I'll be recommending them.”

“Their service of fumigating our house. I would say it was a neutral experience because we still have some infestation it appears and he's been out here. The initial time he diagnosed that we had carpet beetles and I think they were called hornmill worms or something like that. It was carpet beetles and Indian hornmill. I don't remember the name of the other bug but one of them they believe got in because we had a parakeet at that time. They were trying to tell us that it has been discovered that one of the two bugs gets into the factory and gets into the parakeet food. So we believed that one of the may have come in through the parakeet food. My son dropped a parakeet off here for a couple of months while he was traveling the country so I have them to thank for that. So anyways, he came back two or three times within the first couple of weeks to check and see how thing were going, and he treated it. Then we were out of our house for the better part of three or four months because we were having some remodeling done. So we cleared everything out of this house, we've lived here for 27 years and we had hardwood floors put down and the whole nine yards, spent a load of money. So we tore out the old carpet, threw away a bunch of furniture and put a bunch of stuff in storage. Now we don't know if some of the stuff we put in storage had some of the bugs still in them. But now they seem to be popping up again, and he has been out to treat it twice since then and we're still seeing them. I don't want to say I had a negative experience because they have tried, but whatever spray or techniques they have used has not completely solved the problem. I have to give it a neutral experience. I could go negative, but negative would seem that they weren't trying anything. It just seems whatever chemical they’re using or means has not been totally successful of ridding us of the pest problem. They have come anytime we've called them and said 'Hey can you come out and take a look we think we still have them,' they have been good about that. But again we get back to, they're spraying but we still have them, we still see some of the bugs. I couldn't give them any better than a C+/B-. He's been very diligent in making sure, we still have a lot of boxes we haven't opened. We have not been able to unpack and put away everything. So it's not like he has availability to get to every square inch of the house. Anytime we've called and complained hey have come out and sprayed for us. We're on a contract with them where they gave us the initial treatment and then there were three more treatments over the period of a year. We have none treatment left and if it’s not solved after that then I don't know what I'm going to do. It seems to me that they haven't found the answer. I don't know if I'm going to have to one of the better known companies. I'm not so sure I could say that these guys are doing the best they can or have the right chemicals, or are going about it the right away. They have tried. We still have the bugs. We still have the bugs. I would probably try someone to try one of the more established, well known pest control companies, as far as recommending them to someone else. Now I've spent quite a lot of money having my house remodeled, all hardwood floors we don't have any rugs anymore except for throw rugs. I just don't want to go through this again and have it infested. Evidently one of them burrows themselves into carpet and therefore that's why they're called carpet beetles. But they also get into beds and furniture and stuff like that, the last thing I want to do is be throwing out thousands of dollars in new furniture we'll have bought after having gotten rid of the old stuff.”

“The experience was positive. I'm a realtor and I recommend them all the time to my clients. I had them come the first time to get rid of moths, and it didn't work. They were always very nice and on time, and they always called. But the first time, something just didn't work. The second time, it looks like it's worked. But it gets expensive when you have to do a treatment twice. I always recommend them for my pest reports, though. They were polite, and the person that came was very professional. They called, and they came, so that was good. I don't know what happened, why it didn't work the first time. It was just a slight issue. They were very good with punctuality and cleanliness, and they had good expertise.”

“They're awesome. They're absolutely awesome, they do everything that you want them to do, they handle it, and they're a great business. The man that comes out is named Greg, and the guy's awesome. He's personable, he handles it and does things, and gets an A+ rating from me. He took care of some ticks. We’re from the highest tick county in the United States: Loudon County. So, maintenance is definitely necessary. We had no issues. Termites have not been an issue for us. I never give an A+ grade, but I’d give them an A+. Detail matters to me and they demand that as well. They are phenomenal. They're absolutely great, and they get an A+ rating from me.”

“They do a good job. They do what I'm paying them to do, they show up on time, and they give me prior notice before they come. They do a great job, and they answer questions. They do a routine check and routine service around the perimeter of the home. If I have any evidence of insects or bugs or anything, they come and do the work inside, but I haven't. I thought we might have had some termites, but they came out and checked and said that we did not. We have a termite service with them, so I called, and they came out and did everything that I expected them to do. They get an A grade.”

“They seemed to know what they were doing, I did have a problem, and they were kind of laughing at me about it, and didn't help me with that. I had a lizard in my living room, and they said, well, we can't do anything for you, we don't come out, had the service for a year, the pest control, well we have to go out, and this, this, this, so I just cancelled or whatever, I liked what they were doing, but as far as anything free, I have to go out and then we'll decide how much it's going to cost and that kind of thing, I just went to Lowe's and got a trap and got the little lizard, by myself, so I will have to say, the guys were really nice and stuff, but when I wanted something extra, I thought it was a follow up 30 days or something, if I had a problem that they would come back, then they were discussing well we'll have to see that, we don't cover that, we'll do the outside, but we won't do the inside, and I said what? I had quarterly pest control with them, and termite, and they're going to continue to do that. I would give them a B.”

“They came when they said they would and didn't stay for very long. They just sprayed for bugs, I don't have termite it's just pest. I would give them a B. I had to call twice, I originally called and asked to be on a quarterly program with them, and they came once, and then months later I called and said are you guys ever coming back? So they've gotten it wrong, so, but now I should be on a quarterly program with them.”

“When I had an emergency, they came right away. I don't have any issues with insects or bugs. I'm allergic to bees, and I had an issue when I was working in the yard. I was taking out a hammock, and there were two nests of wasps. They attacked me, so my son called Pest Management Services. They came out almost immediately—within ten minutes—and got rid of them. They're very, very nice, and I have not had any issues with ants or bugs or anything. I have not had a problem with them at all. They do termite control for me, too. I would give them an A.”

“It was great, we actually signed up for our quarterly service. They're very fast to respond, and worked with us to resolve issues. They did quarterly pest and termite control for me. I found them through a neighbor. I would give them a B.”

“I'm very fond of their service, and they take care of what service needs to be done. They do quarterly service for inside the house. They do just pest service for me, no termite work. They have also done the mice problem as well. I would give them an excellent grade.”

“They're fine. They send out a reminder postcard and make a phone call to let me know when they're coming. The guys are always on time, and they're quick and polite. The billing has never been a problem. Overall, it's been a great experience. I get the quarterly treatments, and for a couple of years, I had them do termite inspection stuff. I would give them an A.”

“What I like about them is that they're prompt, thorough, and flexible with the appointments. They send me reminder cards, too. They just do a general pest treatment on a quarterly basis. They’re an A.”

“We're happy with Pest Management Services. I liked the convenience and the fact that they're consistent. They treat inside and outside of the house. They were referred to us by a family member. I would give them an A.”

“I like the people that work for them. They take care of my needs and wants. They do both pest and termite control. I’d rate them as excellent.”

“They were well, they were good. I liked that they were polite and very informative. They did interior pest. I would give them a B.”

“It was fine—they were professional, and they did what they said they were going to do. They get a positive rating and an A grade.”

“They did outside and inside pesticide work. I noticed a difference when they first started spraying. The workers are very good, and I would give the company an A grade.”

“We like PMSI. We love them, and it has been almost 10 years. I like them, they’re very good, and we're satisfied.”

“They're fine with me. They've been doing it for about three years, and everything's fine. The customer service is fine, and I am satisfied with them. I use them as a subscription service. I’d say they’re an A.”

“They were effective. They did outside spraying. The workers conducted themselves in a professional manner. I chose them because of a recommendation from a friend. They’re an A-grade company.”

“The same technician comes each time, so he knows the house and the problem that I have. He's able to provide me with targeted, specific service. He sprays to keep the ants, spiders, and everything out of the house. I am satisfied with their customer service. I've been with Pest Management Services for years. I was referred to them when I first moved here. I would grade them as an A.”

“We had no problems, is all we can say, they're friendly, nice people. I was not around when they are, my husband was. We are satisfied with what they did for us. My husband handles all that, I don't know where we found them. I would give them a B, we had some kind of a problem with them, they came once and they didn't do the inside, just the outside but I'm not sure what happened about that.”

“They're always responsive when I call them, they come on time, and we've had no problems since then. They come regularly to spray outside and to also do some work inside. A few years ago, they also did mosquito spray in the yard. It's a subscription service. The customer service is very good. PMSI gets an A from me.”

“They arrive on time and do the job, and they're responsive if we have a complaint. If we have a problem later in the month or during the time that they haven't been servicing, they'll come out and take care of the problem for us. The workers conduct themselves in a professional manner. They get an A grade from me.”

“The exterminator was very professional, very experienced, and very courteous. The customer service was positive as well. I think we found them through a recommendation from somebody years ago. We've been satisfied with that recommendation. I would give them an A.”

“They were really great. They were friendly, helpful, and prompt, and the mice disappeared. They did vermin elimination for me. The workers conducted themselves in a professional manner, and they were great. I'm satisfied with their customer service as well. I’d rate them as an A.”

“They're great. I had them for about a year, and I was satisfied with them. I'm on a quarterly service with them and use them as needed. They were spraying outside for ants and some other bugs that come around, but mainly it’s for ants and ticks. There were no problems. The interaction with the workers is excellent. I call, somebody answers the phone, they take my request, and they dispatch someone. Sometimes you have to wait a little while—maybe a week—for service, but it depends. If it's an emergency, they'll come right out.”

“We've been using them for quite a while. They do a good job at a reasonable price and show up when they say they're going to show up, and it's just a very positive experience. They just do inside and outside spraying, my wife handles most of that stuff, they come out every once in a while, whether she calls, or they come out on their, on some schedule, I don't know for sure. Customer service is friendly. It could have been the price as to why we chose them. I would give them an A.”

“We've used Pest Management Services for a long time, and we've been very happy with them. They're all very timely, and they make sure that everything gets taken care of. They do pest management. Basically, they were spraying regularly for ants, roaches, and other bugs—it's a subscription service. Not seeing the bugs is a good thing. As long as we're not seeing them, it's good, and we've been pleased with what they've done. If there has been a problem, they've come back. The customer service was good as well. I was referred to them by my sister. They’re an A-grade company.”

“I've been using PMSI for pest control, and they've done a good job. I've had a positive experience. I'd give them an A.”

“They're very friendly, and they educate you—they kind of walk you through the whole process. They did skunk removal, animal removal. I would give them an A.”

“I really liked the technicians from Pest Management. The guy was really nice, very thorough, and seemed very knowledgeable. He came out to spray every month. I would give them an A+.”

“I met the owner and the technician, and they're both really nice. They said that in the beginning it's hard to sort of get rid of everything, and before the next service call, they said that I might feel like they should come back. I asked if they would come back for free, and they said they would. I haven't needed them except during their regular time, but they sort of knew that in the beginning it's hard to get all the bugs out. They offered to do that, and that was really nice. The job was for carpenter ants and spiders. My neighbor referred them to me. I'd give them an A+.”

“A certain technician always comes to my house on Saturdays around six or seven o’clock in the morning, because he doesn't want to hit traffic, but that’s no excuse for knocking on my door at six or seven o’clock AM in the morning. I asked him many times not to do it, and he still does it. Then, I called in to complain about it and cancel the one-year subscription I have with them, and they said that was not possible. I still have to pay for it and get through the whole year, even though I said, ‘Don't send the guy on Saturday morning and he's waking me up and my whole family.’ I don't think it's a new technician. It was just a guy that came out to my house. Another problem is that the one time they came to my house on a rainy day to spray outside my house. I wasn't over there. First of all, they didn't create an appointment or anything—they showed up. My grandmother called me and she said there was a guy in the backyard, so I said, ‘Put him on the phone.’ So I asked him who he was, and he said he worked for the company and he's there to spray the backyard. I said, ‘Well, I don't have any appointment. No one called me or anything,’ and he said, ‘Well, I apologize. I'm already here. Do you want me to do it or do you want me to come another day?’ I said, ‘Well, since you're already there, go ahead and do it,’ but no one told me. And this was a rainy day. I come home to see the invoice that he left me says that he sprayed my house on a perfect day. If it's rainy, they cannot spray, because it's going to get washed off with the water, but still, he sprayed it and he said it was a good day and it was a rainy day. So, I called in to complain about that, and ever since then, they don't listen. They just want to get through the year, charge the customer, and that's it. I'd give them a C.”

“I would say it started out very positive. They're a really nice group of men that came over. They all did kind of different things. They put insulation in our attic. They blew it in our attic and the dust from the insulation, which was macerated paper, ended up going all over the house. They also did some pest, they put some stuff outside in the yard and sprayed indoors, and as I said, I hate to complain about them, because I thought they were just so, so nice, but it was unbelievable the mess that happened. They didn't try to resolve it afterward. Geez, sorry, see ya later, bye. It was some person I don't even know that I was talking to on the phone who referred me to them. I'm going to use them again. I will not ever have them put the stuff in my attic, ever, but I will use them again. Let's say a B-. They were just so, so nice, it's just that it was stunning to see how messy it was. It's all resolved now.”

“I did use PMSI. It was a very bad experience. They didn't do anything. I had those small German roaches, so they said they were going to remove it 100 percent, but they didn't do anything. They came in and they used a chemical to cure the roach problem—they did it four or five times, but each time, the guy was coming for like ten minutes, maybe. He was very quick, he did something, he left, and we didn't see any changes. After three months of doing this, we still have the roaches everywhere. They said, ‘We'll fix it. It takes time.’ They're trying to just kill time and charge more money. I figured out they're just looking for more money. It's a very bad company. I’m very, very unhappy with it. Initially, they were doing my next door neighbor's, so I went over and I asked him, ‘Do you do also roaches and stuff?’ He said, ‘Yeah, we fix everything,’ but he couldn't do it. They’re a D-.”

“I actually have them working on two different properties. One is mainly for mice and spiders, and the other one was for ants. They were both interior and exterior. If there's something that they don't currently do, they can either do it as a one-time thing or just add it on to your service. My husband found them. I would probably give them an A-. Out in the country, we have voles. I did have them treat for them, but unless they did every piece of my lawn, they weren't going to get rid of it. They did treat for them, but then they just moved. Where they treated, they got rid of them, but then they just relocated somewhere else into the yard. I will say that if we did have a problem or if there was an issue, they'd come back and try to remedy it.”