CroppMetcalfe
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 97 customer surveys.
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Licenses
#11130
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 97 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

Review by
11/06/2017

“They did pest control for me. It was a positive experience because of their customer service, and they were on time, which was great. I would rate them A.”

Review by
11/02/2017

“They do pest control work for me. I liked that they are easy to work with. They are quick, clean, and personable. I would grade them A. I recommend them to everyone.”

Review by
10/18/2017

“I liked that I paid them to do something for me, and they did it. They did termite control service for me. I've been using them for a few years. I’d give them an A.”

Review by
10/18/2017

“They’ve done pest control management and furnace maintenance. They’ve just done the tune-up for the furnace. They did outdoor pest control in the storage. I would grade them B. They did a good job.”

Review by
10/18/2017

“I liked that they helped the issue that I had go away. They did pest control for me. Their lateness made it a neutral experience. They did pest control indoors and outdoors. They get a B.”

Review by
10/18/2017

“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

Review by
10/18/2017

“I liked that they’re on time and professional. They’ve done pest control for me. I would grade them A. I have been using them for about a year.”

Review by
10/18/2017

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

Review by
10/18/2017

“They did pest control for me. I would grade them B+.”

Review by
10/18/2017

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”

Review by
10/18/2017

“I've asked them to see about putting in more sprinklers in the back or heading them that way. They said they have to do that when they turn them back on. They turned off the sprinklers. They do the pest control, and they're really good. They get an A. They are the best people we've ever had. We have been using them for about 30 years.”

Review by
10/18/2017

“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”

Review by
10/18/2017

“We had a good experience with them. I liked that they were thorough, kept to their actual appointment date, and made sure that everything was taken care of. I haven't had any actual pest issues as relates to ants and things like that, which was the main reason that we called them out. I would grade them A+.”

Review by
10/18/2017

“It was positive because they know what they’re doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They’ve also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

Review by
10/18/2017

“It was good until our rep didn't work there anymore, and then we changed. They did pest control work. I’d give them a B. The quality of work was good when our rep came, but we didn't want anybody but the representative that we had, and they couldn't seem to remember that.”

Review by
10/18/2017

“I liked that they were here, they were quick, they weren't too expensive, and it worked out fine. They were the bug exterminators. I’ve been using them for almost a year. They did pest control both inside and outside. I would grade the overall experience B+.”

Review by
10/17/2017

“It was positive because of the good service. They provided outside pest control. I would grade the overall experience A.”

Review by
10/17/2017

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

Review by
10/17/2017

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I’d give them an A, and I’ve recommended them to friends.”

Review by
10/11/2017

“They did what we asked them to do, and the price was good. They did pest control for me. I would grade the overall experience A.”

Review by
10/11/2017

“They've done air conditioning and pest control for me. They get an A.”

Review by
10/09/2017

“They did what they were supposed to do. They did pest control for me. I would grade the overall experience B.”

Review by
10/09/2017

“It was a neutral experience because I still have some issues. We had pest control done. There were still some issues after they finished the work. I would grade the overall experience C.”

Review by
10/09/2017

“Every time they come out the technicians are friendly, and they know what they’re doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

Review by
08/22/2016

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Review by
08/17/2016

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Review by
08/17/2016

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Review by
08/17/2016

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Review by
08/17/2016

“I had CM do my spring maintenance. I have a problem of not getting cooling or heating uniform through the house. I still have that problem but have learned to live with it.”

Review by
08/17/2016

“CroppMetcalfe always provides prompt thorough service!”

Review by
08/14/2016

“Excellent service, always on time. Took care of any new issue we had. Courteous & polite. I have had the same service person come every single time. I don't need to tell him my trouble spots. He keeps me updated about the seasonal needs for the yard as well! Extremely satisfied with the service!”

Review by
08/14/2016

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Review by
08/13/2016

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Review by
08/13/2016

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Review by
08/11/2016

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Review by
08/11/2016

“Gilbert is very thorough and very caring. He's great!”

Review by
08/11/2016

“They are very customer service oriented.”

Review by
08/09/2016

“Your company is helping to control an ant and bug problem outside my home. Your service personnel has been very polite and able to answer all my questions. I already have recommended you to some friends with similar problems.”

Review by
08/09/2016

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Review by
08/09/2016

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Review by
08/08/2016

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Review by
08/08/2016

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08/08/2016

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08/08/2016

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08/08/2016

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Review by
08/08/2016

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Review by
08/08/2016

“I am answering these questions based on my customer service experience with the company. I talked to the technician on the phone and he seemed very expert. I called because I had a mouse in my kitchen. I will know better about the quality of the service if I don't see any more mice:)”

Review by
08/08/2016

“Very efficient and courteous service!”

Review by
08/08/2016

“Rauel was a punctual, knowledgeable tech whom I would recommend to anyone. Thank you!”

Review by
08/08/2016

“I love working with Ruel. That is the only reason I use CroppMetcalfe.”

Review by
08/08/2016

“In both services, CroppMetcalfe were punctual, they were clean (they wore shoe covers inside the house & cleaned up after themselves), they were respectful & courteous, explained what they were doing. I am happy that they guarantee their work. I believe they did a great job because I don't have to call them to repeat their work. I am a happy customer.”

Review by
08/07/2016

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Review by
08/06/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

“I have 5 invoices for pest control and the prices changed each time. Called the supervisor more than one time and never heard back from him. Now they just stopped coming all together. No phone call or anything. I don't know what has happened, they used to have great customer service. I have been a customer for over 8 years and can't believe the any they treat loyal customers. Same thing with A/C never heard back from them. Complete disappointment.”

Review by
08/05/2016

“The CM customer experience is always very positive and courteous, but we have had some disappointing results. Pest control has not eliminated our problem with mice. Air quality services have not eliminated problems with odors creeping up into the living areas of our house from the crawlspace underneath it.”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

“We have used CroppMetcalfe for several years and are very satisfied with their services.”

Review by
08/05/2016

“Regular bi-monthly service and seasonal mosquito service is effective. The techs are friendly knowledgeable. Highly recommend these pest services.”

Review by
08/05/2016

“We called twice to pay for our service and was put on hold for over 2 min each time. Finally gave up and hung up. Keep in mind, we were trying to pay our bill, wonder how we would have to wait if we had a complaint.”

Review by
08/05/2016

“The Representative—Gilbert—was punctual. The diagnosis of the problem was participatory and thorough. He was a great mentor and Client-responsive. The total experience can be summed up as Value for Money.”

Review by
12/28/2015

“I've had them before, they are prompt in coming and they are very professional. I am a repeat customer. Everything is silver with these guys. I would grade them an A.”

Review by
08/06/2015

“I like that they're on time. I always do the first appointment of the day and the guys are always there on time. On occasion, when it's been during the day, they'll call so I can meet them and not have to sit around at home. They're always well put together, easy to understand, and well groomed. They always put the little covers on their shoes before they come in your house. They're really low pressure. In my old townhouse, I had an old unit and the guy said that they could clean it and maintain it, but it's probably not going to live too much longer. He said it could be a month or a year. Sure enough, three months later, it died, and they had someone out right away from sales and they were not trying to sell the top of the line unit. With the new house that I just moved into, they came out for the maintenance for the first time and discovered it was a gas furnace and there was rust. They were not trying to pressure me, saying I needed a new unit right away. They explained their recommendations, and we decided to replace. They're just honest and I appreciate that. They did heating and air, and we've also had out their plumbing division a couple of times. And in my old house I had an energy audit. I have not used their pest control, but that's next on my list. In general, I would give the company an A+ rating.”

Review by
08/04/2015

“They're excellent. I really like their professionalism. They arrive on time, they're very informative and very tidy, and they’re just very pleasant people to work with. They did heating and air conditioning work. I would definitely use them for plumbing, pest control, and duct cleaning. I first had them come out for a service call, and I liked them so much that I signed a service contract. I would give them an excellent rating.”

Review by
06/05/2015

“I like them. They sent out the same tech to come inspect. Also, they call us once a quarter to set up their inspection, so that's nice. I don't have to worry about remembering. I would give them an A rating.”

Review by
10/28/2014

“They do our regular maintenance. They're very consistent and reliable. They do maintenance on our heating and furnace and they also do our pest control. We've been using them for years and had no reason to change. I'd probably give them a B.”

Review by
10/28/2014

“I always have a positive experience with CroppMetcalfe. I use them for pest control, plumbing, heating, and air conditioning. They're very courteous, professional, and reliable, and they seem knowledgeable. They have a good reputation, and they do quality work. Their pricing is sometimes better than the smaller companies, so they're not like a little mom-and-pop thing. They're honest. We had to have our A/C replaced. They could have totally sold us whatever, but they didn't. They were like, ‘You only need this.’ We trust them. They didn't try to sell me like a swamp laymen in Louisiana or something, so I'd give them an A.”

Review by
10/28/2014

“They've always been on time, very professional, and very clean. I've never had any problems with the service they provided. It’s usually pest control, and I never have any pests. I've stayed with them because their service is positive. I'd rate them as an A.”

Review by
10/28/2014

“CroppMetcalfe does our routine monthly maintenance. We have a contract with them, and I have used them for two or three years. We had big ant problems at the old house, and when we started using them, the ants just went away—nobody else was able to do that.”

Review by
07/17/2014

“They always call before they come out, and then they come on time. They perform the service that is required via our contract—they've been on top of that. We haven't had any issues with their servicemen. We also use them for our alarm system and our HVAC, and we're thinking about using them for pest control because we were not happy with the previous company. I’d give them an A.”

Review by
03/18/2014

“I used the man on the back of the truck who waves at you for termites. They did what they had to do, and they are coming back at the end of this month to do a check because it’s been a year. I won't know if the stuff worked until they come back. I paid $810 instead $500 because they said they had a better solution of chemicals, and I wanted to make sure the termites were gone. I would give them an A+ rating. Everything is good so far.”

Review by
12/05/2013

“I didn't have any complaints about the work Cropp Metcalfe did. They just did a checkup on a termite inspection. We have a service contract with them. The workers were good. They are aware of children and pets. We have been using the company a couple years. The quality of the work is good. They bought out the original company that we had. We have not had any difficulty with the company. I would give them a B. I would recommend the company. They've only come out once in the past two years.”

Review by
12/03/2013

“I use CroppMetcalfe for pest control. I had another company that merged with CroppMetcalfe, but I continued the service with CroppMetcalfe, and I've been satisfied with their work. Their customer service is OK. I'll give them an A+.”

Review by
11/15/2013

“CroppMetcalfe did some work for us, and they did a great job. We have a contract for pest control, so they take care of the inside and outside of the home. We have probably been using them for two years now, I think. I think they did well—they're on time, they do what they need to do, and once we call them, they're responsive, so I would say they are an A+. We have no problem with them. I would recommend them strongly.”

Review by
11/14/2013

“CroppMetcalfe is good at pest control. I’ve been using them for three years. The technician is very conscientious, and we don’t have bugs, so their quality of work must be good. We use the same technician—he’s fabulous. He’s very committed to his work, friendly, very thorough, and always positive. He enjoys his job. He’s always on time, and he always call to confirm the appointment ahead of time. It’s just a well-run organization—A+.”

Review by
11/12/2013

“Cropp Metcalfe has only done pest service for me. Another company merged with theirs. I've had a positive experience with the merger and it's scheduled the same time every quarter and I'm very satisfied with the price and if I have any problem during that quarter of normal service all I have to do is place a call and they're here the next day. I have probably been using them since '94. We had ants all over the place, so they were able to get that and then we looked in some wood that I had for burning, it had termites, so we moved the wood away and then I had to complete the termite service which, they use the old fashioned traps to come and look at, but now with the newer service they came by and I should be good for another ten years before they have to come by and do that, but I have the guaranty of every year so if there's any termite whatsoever, then they take care of everything. I'd give them an A+. I've had a couple of friends that we have referred them to.”

Review by
11/12/2013

“Cropp Metcalfe always teach me something about the system that I didn't know, which is something. Today they just checked the plumbing. They said everything was fine and they said to keep an eye on a couple of things. So, it was just routine maintenance. They have also serviced my heating and air conditioning, but they don't do pest control for me. I have been using the heating and air conditioning for I would say about ten years. At least ten years, I'm not quite sure. I just started with the plumbing. They service the heating and the air in the fall and the spring to see if the heating is working properly and then to see if the air conditioning is working properly in the spring. This was the first time for the plumbing. I imagine they come once a year. I would give them a grade of A+. I would tell others that if they are looking for good, reliable people that come when they say they are going to and work very efficiently, they would be fine.”

Review by
11/12/2013

“Cropp Metcalfe did HVAC and pest control work for me. For the most part, the customer service was very good. They last time they were out was for pest control. It's just an ongoing program. It's not a one time issue. I have them come out periodically to treat the area. I have been using them for about a year. I think that the product and the service is good. I do not care for the scheduling. They tell you when they're coming out. You don't get much ability there to switch things around. It's fine, they can treat the outside, but it doesn't do me any good for the inside. I don't like that very much. I'm not actively looking, not yet - it's only been a problem one time. I would give them a B. They are recommendable to others. You've just got to know what you're getting, know what the issue is, the limitation is there ahead of time. If you can walk into it with your eyes open and you can live with their scheduling, it shouldn't be a problem.”

Review by
11/12/2013

“We use CroppMetcalfe for pest control and termite control or treatment. I think we have them on contract, and they come out periodically. The customer service is good. We were with a different company before, and they were sold to CroppMetcalfe. I would rate them an A+.”

Review by
11/12/2013

“CroppMetcalfe does our pest control. Our technician is very, very knowledgeable—he’s helped us out. He has gone over and beyond as well, so it’s wonderful. They’re an A+.”

Review by
11/08/2013

“I used CroppMetcalfe for termites around my house. I had a 300 percent positive experience, and I would give them a grade of A+. I had another company take care of everything for years, and they were bought by CroppMetcalfe, so they’ve been doing the service over the past three years.”

Review by
11/08/2013

“CroppMetcalfe did pest control for me, and everything turned out well. They’re courteous, and they listen to my concerns. We had mice in the house, and we couldn’t get rid of them. They were the first company that actually did the job. I’d give them an A.”

Review by
11/08/2013

“We have contracts with CroppMetcalfe for pest control, plumbing, and heating and cooling. They are courteous, and we are happy with their services. The last thing they did was they plumbed a couple sinks in our master bath, and they're working well. I would tell other people to go to CroppMetcalfe. I’d give them an A+.”

Review by
11/08/2013

“CroppMetcalfe provides insect control service for me. I have an ongoing contract with them, and they come by every three months or so. The treatments have been effective. The technicians seem to be very knowledgeable and very polite, and they take care not to disturb anything. I would have to give them an A.”

Review by
11/08/2013

“I really liked Cropp Metcalfe. They did termite removal, termite treatment. They came out one time in the Spring. Actually, they came last year and then they came again this year to do a follow up inspection and follow up treatment. That has been successful. I used the Best Picks to decide to use this company. I would give them an A. The technicians are professional, they're thorough, they tell you exactly what they're going to do and give you second options so you have Option A and Option B along with all the prices that were involved.”

Review by
11/08/2013

“CroppMetcalfe does our pest control, and we really like them—they’re really good. We have a service contract with them, and the quality of the work is good. We have a lot of mice in this area because of the woods, and our neighbors complain about it. We don’t have that problem, though, so I’m sure it’s working. I would give them an A+.”

Review by
11/01/2013

“They were doing insect control. It was fine—I guess it was a positive experience. I guess they did what they were supposed to do, and they did a good job. I have a service contract with them—I guess I've been using them for a year. The workers are fine, and I've had no complaints about the service so far. The time frame in which they finish the work is fine. I’d give them an A.”

Review by
11/01/2013

“They've always been very responsive and explained what they were doing. We've been with them since 1982 and never have any problems. The last time we used the service, they did an outside and inside spray, and before that, we had our inspection of the air conditioning and heating system. Their pest control started a year ago. It's been fine—no problems. The workers that have done work for me have been neat, courteous, and prompt. I'll give them an A+.”

Review by
11/01/2013

“We have a termite contract with them, and we've had it for quite a few years now. It's been a positive experience. I would recommend them because a few times, I forgot the payment, and they called and reminded me. I thought that was kind of professional and businesslike. I would give them an A—I've been very pleased with them.”

Review by
11/01/2013

“CroppMetcalfe shows up in a timely manner. And they are always polite, so I like them. I haven’t seen any more mice or crickets. They deserve an A+.”

Review by
03/21/2013

“I use CroppMetcalfe for heating and air, pest control, and plumbing. I would give them an A+ across the board. I have a yearly contract with them for maintenance for the A/C, heating, plumbing, pest control—you name it. The workers are excellent. A+ for everything.”

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