7th year as a Best Pick
Best Pick 2018
certified company
Based on 700+ Surveys
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CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

“They did pest control for me. It was a positive experience because of their customer service, and they were on time, which was great. I would rate them A.”

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

“They're businesslike, friendly, and did a great job. In the past they've done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

“I've asked them to see about putting in more sprinklers in the back or heading them that way. They said they have to do that when they turn them back on. They turned off the sprinklers. They do the pest control, and they're really good. They get an A. They are the best people we've ever had. We have been using them for about 30 years.”

“We had a good experience with them. I liked that they were thorough, kept to their actual appointment date, and made sure that everything was taken care of. I haven't had any actual pest issues as relates to ants and things like that, which was the main reason that we called them out. I would grade them A+.”

“It was positive because they know what they're doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They've also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

“I liked that I paid them to do something for me, and they did it. They did termite control service for me. I've been using them for a few years. I'd give them an A.”

“I liked that they're on time and professional. They've done pest control for me. I would grade them A. I have been using them for about a year.”

“It was positive because of the good service. They provided outside pest control. I would grade the overall experience A.”

“They came out when they told me they were coming out. We had a rodent issue, and they sprayed and plugged up the drywall. They get an A.”

“They do pest control work for me. I liked that they are easy to work with. They are quick, clean, and personable. I would grade them A. I recommend them to everyone.”

“They've done air conditioning and pest control for me. They get an A.”

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I'd give them an A.”

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I'd give them an A, and I've recommended them to friends.”

“Every time they come out the technicians are friendly, and they know what they're doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

“We continue to be pleased with their services as longtime customers. They represent excellence and display top-notch professionalism. They always give us the best service. They give their honest opinion and go beyond to ensure quality customer service—A+.”

“This is a truly quality service. The technicians are professionals—knowledgeable and careful about being respectful of the house and property.”

“Regular bimonthly service and seasonal mosquito service is effective. The techs are friendly and knowledgeable. Highly recommend these pest services—A+.”

“Excellent service; always on time. I have had the same service person every single time. He keeps me updated about the seasonal needs for the yard. Extremely satisfied with the service.”

“We very much appreciate the service and performance.”

“I talked to the technician on the phone and he seemed like an expert. I called because I had a mouse in my kitchen. So far, they're an A+.”

“They are helping to control an ant and bug problem outside my home. The service personnel have been very polite and able to answer all my questions. I already have recommended them to some friends with similar problems.”

“They are very customer service oriented.”

“I have used CroppMetcalfe for a number of years. I am very pleased thus far with the level of service I have received. They are prompt and very professional—A.”

“The pest control technician was on time, courteous, and efficient in performing his inspection.”

“CroppMetcalfe always provides prompt thorough service.”

“I like them. They sent out the same tech to come inspect. Also, they call us once a quarter to set up their inspection, so that's nice. I don't have to worry about remembering. I would give them an A rating.”

“They are on time, and last year, they did OK. I have a yearly contract. We have been using them for 14 or 15 years. I would grade them as an A—no complaints.”

“CroppMetcalfe does our pest control, and we really like them—they're really good. They do the inside and the outside. We have a lot of mice in this area because of the woods, and our neighbors complain about the mice and stuff. We don't have that problem, so I'm sure it's working. I would give them an A+.”

“I've had a positive experience. They showed up in a timely manner—that was the best part about them. They were always polite, too, so I liked them—A+.”

“I always have a good experience with CroppMetcalfe. I have used them for pest control, plumbing, heating, and air conditioning. They're very courteous, professional, and reliable, and they seem knowledgeable. They have a good reputation, they do quality work, and they're honest. We trust them. I would grade them as an A.”

“They've always been on time, very professional, and very clean. I've never had any problems with the service they provided. It's usually pest control, and I never have any pests. I've stayed with them because their service is positive. I'd rate them as an A.”

“CroppMetcalfe does the regular maintenance on our heater and furnace, and they also do our pest control. They're very consistent and reliable. We've been using them for years and have had no reason to change.”

“CroppMetcalfe does our pest control, and we really like them—they're really good. We have a service contract with them, and the quality of the work is good. We have a lot of mice in this area because of the woods, and our neighbors complain about it. We don't have that problem, though, so I'm sure it's working. I would give them an A+.”

“CroppMetcalfe does our routine monthly maintenance. We have a contract with them, and I have used them for two or three years. We had big ant problems at the old house, and when we started using them, the ants just went away—nobody else was able to do that.”

“CroppMetcalfe shows up in a timely manner. And they are always polite, so I like them. I haven't seen any more mice or crickets. They deserve an A+.”

“I use CroppMetcalfe for heating and air, pest control, and plumbing. I would give them an A+ across the board. I have a yearly contract with them for maintenance for the A/C, heating, plumbing, pest control—you name it. The workers are excellent. A+ for everything.”

“They've always been very responsive and explained what they were doing. We've been with them since 1982 and never have any problems. The last time we used the service, they did an outside and inside spray, and before that, we had our inspection of the air conditioning and heating system. Their pest control started a year ago. It's been fine—no problems. The workers that have done work for me have been neat, courteous, and prompt. I'll give them an A+.”

“I like that I can always reach them, and they're absolutely courteous. I have a couple of different contracts, and one is for the bugs. I had bugs one time, and they came and got rid of them. They also come back and check periodically. And then I have a contract for the annual service on my air conditioning and furnace. Everything has absolutely worked out with this company. I'd rate them an A+.”

“CroppMetcalfe did some work for us, and they did a great job. We have a contract for pest control, so they take care of the inside and outside of the home. We have probably been using them for two years now, I think. I think they did well—they're on time, they do what they need to do, and once we call them, they're responsive, so I would say they are an A+. We have no problem with them. I would recommend them strongly.”

“We use CroppMetcalfe for pest control and termite control or treatment. I think we have them on contract, and they come out periodically. The customer service is good. We were with a different company before, and they were sold to CroppMetcalfe. I would rate them an A+.”

“I used CroppMetcalfe for termites around my house. I had a 300 percent positive experience, and I would give them a grade of A+. I had another company take care of everything for years, and they were bought by CroppMetcalfe, so they've been doing the service over the past three years.”

“I use CroppMetcalfe for pest control. I had another company that merged with CroppMetcalfe, but I continued the service with CroppMetcalfe, and I've been satisfied with their work. Their customer service is OK. I'll give them an A+.”

“We have a termite contract with them, and we've had it for quite a few years now. It's been a positive experience. I would recommend them because a few times, I forgot the payment, and they called and reminded me. I thought that was kind of professional and businesslike. I would give them an A—I've been very pleased with them.”

“CroppMetcalfe did the bugs and another service. They follow through as they are supposed to. They come in, and they're responsive, neat, and clean. They get the job done, and they leave. They respond quickly if I call with an issue. They get an A.”

“They were doing insect control. It was fine—I guess it was a positive experience. I guess they did what they were supposed to do, and they did a good job. I have a service contract with them—I guess I've been using them for a year. The workers are fine, and I've had no complaints about the service so far. The time frame in which they finish the work is fine. I'd give them an A.”

“CroppMetcalfe provides insect control service for me. I have an ongoing contract with them, and they come by every three months or so. The treatments have been effective. The technicians seem to be very knowledgeable and very polite, and they take care not to disturb anything. I would have to give them an A.”

“CroppMetcalfe is good at pest control. I've been using them for three years. The technician is very conscientious, and we don't have bugs, so their quality of work must be good. We use the same technician—he's fabulous. He's very committed to his work, friendly, very thorough, and always positive. He enjoys his job. He's always on time, and he always call to confirm the appointment ahead of time. It's just a well-run organization—A+.”

“CroppMetcalfe did pest control for me, and everything turned out well. They're courteous, and they listen to my concerns. We had mice in the house, and we couldn't get rid of them. They were the first company that actually did the job. I'd give them an A.”

“CroppMetcalfe does our pest control. Our technician is very, very knowledgeable—he's helped us out. He has gone over and beyond as well, so it's wonderful. They're an A+.”

“I'd give them an A+. We have a pest control service. On a quarterly basis, CroppMetcalfe comes out and sprays around the house so I don't have to do anything. They call—they're very professional—and they let us know if somebody's coming. When they're here, they're very unobtrusive, and they let us know when they leave. I'm very happy with the service.”

“We've used them for years. They're good, and they know what they're doing. They're reliable, they're on time, and they always give you a call. They do all the things to make a customer happy. They do their job. I have already recommended them to others. They're an A. They're good at what they do.”

“I thought CroppMetcalfe was very professional. They were very clean, neat, and professional, and the worker who came out even wore those little booties. We would use them again. We have a contract with them where they come and spray for mosquitoes and stuff, and we also have a contract with them where they come to check our furnace. For the winter, they came and made sure that everything was OK, and then they changed the filter and all that stuff. They're reputable and professional, so you feel safe when they come to your house; you're not really worried. I would say they're a grade-A company. We were very happy with them.”

“I still use CroppMetcalfe for the exterior mosquito treatment, and I have no complaints. I like them. So far, they're working for me, and everything has held up very well. I have a contract with them. The technicians are very friendly, good people to work with. I have already recommended them to several people. I would rate them an A.”

“They did a wonderful job. We had CroppMetcalfe out for our heating and air conditioning, but we also had them come out to get rid of some ants and do the termite bond. The workers who came out were very nice, and they usually did the job in a decent amount of time. We've been with them a long time for heating and air conditioning. I would recommend them. I just think they're a very good company with excellent service. I would give them an A grade.”

“I would rate CroppMetcalfe an A. I had a pipe break in the wall, and I had a slow leak, so I had a major invasion of water bugs of all kinds. They came out, hunted everything down, and it disappeared. The construction guy told me that it would. He said, 'Get a good company to take care of it.' He came back and checked afterwards, and he said, 'Whoever you got did a good job.' They were very nice guys as well, and they still come out once every couple of months to check inside, do the outside spraying—the whole bit. I haven't seen anything since. I recommended them to the construction company that came out and did the work for me.”

“I had some mice, and I called CroppMetcalfe. They came and gave me quite a bit of information about anything I might be doing wrong or how to prevent attracting mice. Then they put the traps out, and it worked pretty well. It helped. I did a couple of other things also; I just put out some more traps. They took care of a lot of stuff. They were pretty thorough, because they asked me other things, and a lot of times in the summer, we have ants come in the house, and this year, we didn't have any because they sprayed. They pretty much did what I called them to do, so I'd use them again. They get an A.”

“CroppMetcalfe did termite treatment. First they did the termite inspection, and then they drilled holes and put the poison in there. I think the quality of the work was fine. I think it was just one technician, and I think he was pretty good. I guess I would give them an A.”

“They started doing work for me after they were sold or combined with another company, and I'm just as happy as I was before, as far as I know. The people previously did good work, and I haven't had any problems now. It's just a quarterly termite control service. I assume it went great. As far as I know, they finished the work in a reasonable amount of time. I have a contract with them, so I would use the company again. I'd give them an A.”

“I'm on a regular service with CroppMetcalfe. So far, they've been out here only twice. They have been very good.”

“I think CroppMetcalfe is an excellent company because they’re customer oriented. I had problems with ants, and so they treated the inside and outside of my house. The quality of the work was excellent, and everything has held up fine. They’re an excellent company, and they’re pleasant—I’d give them an A.”

“CroppMetcalfe is extremely thorough. They explain things really well, and they know what they’re doing. They did a fantastic job with our pest control. I would absolutely refer them—they’re an A.”

“CroppMetcalfe did pest control for us. They sprayed the exterior and interior of the house—all around the edges and corners. They did a great job. He was able to find the source of the problem, and we haven’t had any issues since. I’d give them an A+.”

“They did some pest control work, and they do regular maintenance for me. I’m not having any more pests. That’s the way it’s supposed to be. I would use them again.”

“They did pest control for me just recently. The service was good. I didn’t see any pests around after they were done. They come out quarterly for me. I would recommend them to other people. The gentleman seems very knowledgeable and very, very good. The company’s very nice. They’re professional when they come out.”

“I use CroppMetcalfe for pest control. I think they’re excellent. I used another company before, but CroppMetcalfe does a better job for me. I’ve noticed a reduction in the pests, and their customer service was better, and we’re happy.”

“CroppMetcalfe was excellent. They got rid of the pest control problem—squirrels. There's nothing that I think they could improve on. Everything was very nice, very professional.”

“We're actually fine with them. They do a good job. We appreciate their work and we have no issues. They do both inside and outside for us. I believe they do the termite inspection, too. We've been happy with them.”

“I've been using CroppMetcalfe for four or five years. I'm happy with the service they do. They do an annual service for me.”

“I think they're doing fine. No bugs crawling around the house or anything. I've had them for quite some time. I just continue to use them because they've always done good work for me. They're reliable.”

“They were fine; no complaints. They were doing the pest control.”

“They took care of an insect problem. It was good. The workers were good. They finished up in a reasonable amount of time. I would recommend them to others.”

“We've had pest control with them, and we also have a contract with CroppMetcalfe, for heating and cooling. They have been performing wonderfully. I have no complaints, whatsoever. They show up when they're supposed to. They do the work and cleanup after. And the people are just as nice as can be.”

“I had some pest control work done in July. They did the work for me. I was always pleased with them. I just remember the technician talked about what a nice company it was to work for, so that made me happy. I haven't had any problem with pests since they did their job. I would rate them an A.”

“I've been with them for years—since back in the day when they were a much smaller firm and they didn't have all the services they have now. I'm quite satisfied with them. Now, I have them do everything for me—pest control, heating and air, duct work, and they're also my plumbers now.”

“They did pest control work for me this year, and lots of other things, too. I think the company is outstanding. They go above-and-beyond, everybody, every time. The guys that work for CroppMetcalfe really identify with it. They're really proud of what they do and they're extra conscientious about doing a great job. Everybody who has been here fits in that category.”

“The only company I've ever used for work around the house is CroppMetcalfe. I had them come out to do a couple of different services, and I have two contracts with them—one for the A/C and one for pest control work. I definitely would recommend them for other homeowners to use.”

“They did a great job. It's a brand-new, small group of people, but it benefits that they all kind of know who you are. We had a bit of a mouse problem and they solved it for us. If I could ask for anything, this is the best thing I could ask for. I was really pleased.”

“CroppMetcalfe does my pest control. I want to say, every three months, they come out. I had a problem with bed bugs, and so they came out, and they took care of that. I normally just have them to spray outside. They do good, quality work. Their employees are very knowledgeable. I'm very happy with them. I would recommend CroppMetcalfe.”

“We did both inside and outside services with CroppMetcalfe. We did the pest control this year, as well as air conditioning. I will continue to use them.”

“When I call them, they come. I've been using them for less than a year. I would recommend them to somebody else for pest control.”

“I was satisfied with their services. I have a contract. They show up on time.”

“I use CroppMetcalfe for the pest control. They spray for ants, and so far it's working, because I see dead ants everywhere.”

“They did some pest control work, and they do regular maintenance for me. The work seems to be fine; I'm not having any more pests. That's the way it's supposed to be. I would use them again. I like the fact that they have the early bird guarantee, 7:00 or whatever it is, and that's what I take. They're there and they're in, they're out, and I can go to work.”