CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 167 customer surveys conducted through GuildQuality.
5
127
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30
3
6
2
4
1
0
9th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#11130

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 167 customer surveys conducted through GuildQuality.
5
127
4
30
3
6
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/19/2020

No review comments provided

Review by
11/19/2020

No review comments provided

Review by
11/16/2020

“CroppMetcalfe changed arrival time in anticipation of inclement weather and called to make sure the change would not be inconvenient or an unexpected surprise. We appreciated that.”

Review by
11/16/2020

“The service for pest control was thorough, responsive and effective.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Very happy with pest service and duct cleaning. Not happy with furnace service.”

Review by
11/12/2020

“The gentleman that came for the Pest Control Service was past excellent, professional and kind.Great knowledge about my questions. He would make me tell all my friends about the organization.He should really be recognized.”

Review by
11/05/2020

“CroppMetcalfe provide great service.”

Review by
11/05/2020

“Greg Pendleton is an outstanding technician. I have never had a technician who was more thorough.”

Review by
11/05/2020

“Alber Mendoza”

Review by
11/05/2020

“We have used CM for heating and air conditioning and pest control. We have been uniformly pleased with their responsiveness and their prompt and thorough work at our house.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
10/21/2020

“I would like to recognize Ruel for her exceptional service”

Review by
10/20/2020

“They were all excellent at CroppMetcalfe. Every time I thought I would ask for that particular person back, they'd send a different one, but they were all great, so I never had a favorite. They are all excellent.”

Review by
10/20/2020

“I get good service form all.”

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

“They are very professional and courteous.”

Review by
10/20/2020

“They are all good and know what they are doing. They are professional.”

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

“I was pleased the last person who did my pest control service.”

Review by
10/20/2020

“I like how they can take care of any household repair or needs. They cover it all.”

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

“I do not remember names to specifically recognize. We have had a few people come out, and 2 of them have really been outstanding. If I recall correctly, Tim may be one of the gentlemen. There was one guy that was not the best, but 2 out of 3 people that have come out here have been really terrific.”

Review by
10/20/2020

“They exceeded with their communication about appointments and just friendliness in general. They have all been really nice, especially the pest control people.”

Review by
10/20/2020

“They provide great service.”

Review by
10/20/2020

“I was pleased with their friendliness. They were all great.”

Review by
10/20/2020

“I would like to recognize the first person I met with, I believe Jeff for his exceptional service. As well as Robert, for his exceptional service. Robert was always happy and did a very thorough job.”

Review by
10/20/2020

“They met my expectations in all areas except for communication.”

Review by
10/20/2020

No review comments provided

Review by
10/19/2020

“CroppMetcalfe (NoVA) met my expectations by sticking to the schedule and making sure the work was completed as the agreed upon schedule and timeframe stated.”

Review by
10/19/2020

“We had a yearly service contract for $400 or more, and when we needed a special job done they were going to charge us another $150. They call it a laddered fee because it was high up.”

Review by
10/14/2020

“CroppMetcalfe has provided excellent service and accommodated my schedule.”

Review by
10/13/2020

“I would like to recognize the Plumbing Technician, Jamel Robinson, for not only his service but his candidness about how to fix my plumbing issues.”

Review by
10/13/2020

“Great work.”

Review by
10/13/2020

“Great experience. On time. Good work great results!!!”

Review by
11/04/2019

“On time, professional service.”

Review by
09/17/2019

No review comments provided

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“They exceeded my expectations in the area of timeliness.”

Review by
09/16/2019

“My best information came from the supervisor, not from the man who came out initially.”

Review by
09/15/2019

No review comments provided

Review by
09/15/2019

No review comments provided

Review by
09/15/2019

“Mac”

Review by
09/08/2019

“Customer Service Great”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/06/2019

“Most of the representatives are friendly and well-disversed. They respect my home by placing covers on their feet. They go the extra mile by inquiring about other areas in my home that I did not originally request service for. They provide great informaiton.”

Review by
09/05/2019

“They have all been really great.”

Review by
09/05/2019

“CroppMetcalfe has always been very responsive whenever I have called for an appointment. They have always gotten me in quickly.”

Review by
09/05/2019

“CroppMetcalfe met or exceeded my expectations in regards to the quality of the work completed.”

Review by
09/05/2019

“They've exceeded my expectations with their customer service.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”

Review by
09/05/2019

“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“CroppMetcalfe (NoVA) is very professional and knowledgable.”

Review by
09/05/2019

“I would like to recognize Jawar for his exceptional service; he was great.”

Review by
09/05/2019

“They've all been good, but as I've said I've had so many technicians.”

Review by
09/04/2019

“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”

Review by
09/04/2019

No review comments provided

Review by
09/03/2019

“they were quick to answer with a visit and I saw results the same night after first visit. the technician answered all my questions.”

Review by
11/27/2018

No review comments provided

Review by
11/26/2018

“Raymond Crist did an outstanding job!”

Review by
11/26/2018

“My technician Raymond is very courteous and always has a pleasant personality which is great customer service.”

Review by
11/26/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“The one thing I really liked was the fact that they were very responsive when I called them to come out. We were doing a major construction project here and I started to notice spiders and bugs in the basement. I am totally freaked out by them and I called them and asked if they could come right away and they did.”

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“My higher scores are based on previous servicing, not the most recent attempt at service.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“CroppMetcalfe meet and exceed our expectations by being polite and arriving on time. When I call they usually come the same day.”

Review by
10/30/2018

“They showed up on time and he did what you asked them to do.”

Review by
10/29/2018

“The area in which CroppMetcalfe exceeded my expectations was their flexibility in scheduling.”

Review by
10/29/2018

“They did pest control outside and in the garage.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Sure, I would like to recognize Leo Johnson for his exceptional service. Leo is terrific.”

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“Very professional”

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

“They met my expectations by being timely and professional.”

Review by
10/18/2018

“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I really liked them all, especially the pest control guy! I am very satisfied with whatever they did!”

Review by
10/18/2018

“They are always on time. They always call. They are very professional. They come in and do the job on time. I am very impressed with that part of it.”

Review by
10/17/2018

“I am satisfied that we don't have any bugs.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

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