CroppMetcalfe
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 113 customer surveys.
5
87
4
21
3
2
2
3
1
0
8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#11130

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 113 customer surveys.
5
87
4
21
3
2
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/27/2018

No review comments provided

Review by
11/26/2018

“Raymond Crist did an outstanding job!”

Review by
11/26/2018

“My technician Raymond is very courteous and always has a pleasant personality which is great customer service.”

Review by
11/26/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“The one thing I really liked was the fact that they were very responsive when I called them to come out. We were doing a major construction project here and I started to notice spiders and bugs in the basement. I am totally freaked out by them and I called them and asked if they could come right away and they did.”

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“My higher scores are based on previous servicing, not the most recent attempt at service.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“CroppMetcalfe meet and exceed our expectations by being polite and arriving on time. When I call they usually come the same day.”

Review by
10/30/2018

“They showed up on time and he did what you asked them to do.”

Review by
10/29/2018

“The area in which CroppMetcalfe exceeded my expectations was their flexibility in scheduling.”

Review by
10/29/2018

“They did pest control outside and in the garage.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Sure, I would like to recognize Leo Johnson for his exceptional service. Leo is terrific.”

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“Very professional”

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

“They met my expectations by being timely and professional.”

Review by
10/18/2018

“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I really liked them all, especially the pest control guy! I am very satisfied with whatever they did!”

Review by
10/18/2018

“They are always on time. They always call. They are very professional. They come in and do the job on time. I am very impressed with that part of it.”

Review by
10/17/2018

“I am satisfied that we don't have any bugs.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
01/09/2018

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

Review by
11/06/2017

“They did pest control for me. It was a positive experience because of their customer service, and they were on time, which was great. I would rate them A.”

Review by
11/02/2017

“They do pest control work for me. I liked that they are easy to work with. They are quick, clean, and personable. I would grade them A. I recommend them to everyone.”

Review by
10/18/2017

“I liked that I paid them to do something for me, and they did it. They did termite control service for me. I've been using them for a few years. I’d give them an A.”

Review by
10/18/2017

“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

Review by
10/18/2017

“I liked that they’re on time and professional. They’ve done pest control for me. I would grade them A. I have been using them for about a year.”

Review by
10/18/2017

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

Review by
10/18/2017

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”

Review by
10/18/2017

“I've asked them to see about putting in more sprinklers in the back or heading them that way. They said they have to do that when they turn them back on. They turned off the sprinklers. They do the pest control, and they're really good. They get an A. They are the best people we've ever had. We have been using them for about 30 years.”

Review by
10/18/2017

“We had a good experience with them. I liked that they were thorough, kept to their actual appointment date, and made sure that everything was taken care of. I haven't had any actual pest issues as relates to ants and things like that, which was the main reason that we called them out. I would grade them A+.”

Review by
10/18/2017

“It was positive because they know what they’re doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They’ve also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

Review by
10/18/2017

“It was good until our rep didn't work there anymore, and then we changed. They did pest control work. I’d give them a B. The quality of work was good when our rep came, but we didn't want anybody but the representative that we had, and they couldn't seem to remember that.”

Review by
10/18/2017

“I liked that they were here, they were quick, they weren't too expensive, and it worked out fine. They were the bug exterminators. I’ve been using them for almost a year. They did pest control both inside and outside. I would grade the overall experience B+.”

Review by
10/18/2017

“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”

Review by
10/18/2017

“They did pest control for me. I would grade them B+.”

Review by
10/18/2017

“They’ve done pest control management and furnace maintenance. They’ve just done the tune-up for the furnace. They did outdoor pest control in the storage. I would grade them B. They did a good job.”

Review by
10/18/2017

“I liked that they helped the issue that I had go away. They did pest control for me. Their lateness made it a neutral experience. They did pest control indoors and outdoors. They get a B.”

Review by
10/17/2017

“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I’d give them an A, and I’ve recommended them to friends.”

Review by
10/17/2017

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

Review by
10/17/2017

“It was positive because of the good service. They provided outside pest control. I would grade the overall experience A.”

Review by
10/11/2017

“They did what we asked them to do, and the price was good. They did pest control for me. I would grade the overall experience A.”

Review by
10/11/2017

“They've done air conditioning and pest control for me. They get an A.”

Review by
10/09/2017

“Every time they come out the technicians are friendly, and they know what they’re doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

Review by
10/09/2017

“They did what they were supposed to do. They did pest control for me. I would grade the overall experience B.”

Review by
10/09/2017

“It was a neutral experience because I still have some issues. We had pest control done. There were still some issues after they finished the work. I would grade the overall experience C.”

Review by
08/22/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

“CroppMetcalfe always provides prompt thorough service!”

Review by
08/17/2016

“I had CM do my spring maintenance. I have a problem of not getting cooling or heating uniform through the house. I still have that problem but have learned to live with it.”

Review by
08/17/2016

No review comments provided

Review by
08/14/2016

No review comments provided

Review by
08/14/2016

“Excellent service, always on time. Took care of any new issue we had. Courteous & polite. I have had the same service person come every single time. I don't need to tell him my trouble spots. He keeps me updated about the seasonal needs for the yard as well! Extremely satisfied with the service!”

Review by
08/13/2016

No review comments provided

Review by
08/13/2016

No review comments provided

Review by
08/11/2016

No review comments provided

Review by
08/11/2016

“Gilbert is very thorough and very caring. He's great!”

Review by
08/11/2016

“They are very customer service oriented.”

Review by
08/09/2016

“Your company is helping to control an ant and bug problem outside my home. Your service personnel has been very polite and able to answer all my questions. I already have recommended you to some friends with similar problems.”

Review by
08/09/2016

No review comments provided

Review by
08/09/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

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Review by
08/08/2016

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Review by
08/08/2016

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Review by
08/08/2016

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Review by
08/08/2016

“I am answering these questions based on my customer service experience with the company. I talked to the technician on the phone and he seemed very expert. I called because I had a mouse in my kitchen. I will know better about the quality of the service if I don't see any more mice:)”

Review by
08/08/2016

“Very efficient and courteous service!”

Review by
08/08/2016

“Rauel was a punctual, knowledgeable tech whom I would recommend to anyone. Thank you!”

Review by
08/08/2016

“I love working with Ruel. That is the only reason I use CroppMetcalfe.”

Review by
08/08/2016

“In both services, CroppMetcalfe were punctual, they were clean (they wore shoe covers inside the house & cleaned up after themselves), they were respectful & courteous, explained what they were doing. I am happy that they guarantee their work. I believe they did a great job because I don't have to call them to repeat their work. I am a happy customer.”

Review by
08/07/2016

No review comments provided

Review by
08/06/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

No review comments provided

Review by
08/05/2016

“We have used CroppMetcalfe for several years and are very satisfied with their services.”

Review by
08/05/2016

“Regular bi-monthly service and seasonal mosquito service is effective. The techs are friendly knowledgeable. Highly recommend these pest services.”

Review by
08/05/2016

“We called twice to pay for our service and was put on hold for over 2 min each time. Finally gave up and hung up. Keep in mind, we were trying to pay our bill, wonder how we would have to wait if we had a complaint.”

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