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FEATURED REVIEWS
“I would like to recognize the first person I met with, I believe Jeff for his exceptional service. As well as Robert, for his exceptional service. Robert was always happy and did a very thorough job.”
“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”
“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”
“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”
“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”
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“not needed”
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“CroppMetcalfe changed arrival time in anticipation of inclement weather and called to make sure the change would not be inconvenient or an unexpected surprise. We appreciated that.”
“The service for pest control was thorough, responsive and effective.”
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“Very happy with pest service and duct cleaning. Not happy with furnace service.”
“The gentleman that came for the Pest Control Service was past excellent, professional and kind.Great knowledge about my questions. He would make me tell all my friends about the organization.He should really be recognized.”
“CroppMetcalfe provide great service.”
“Greg Pendleton is an outstanding technician. I have never had a technician who was more thorough.”
“Alber Mendoza”
“We have used CM for heating and air conditioning and pest control. We have been uniformly pleased with their responsiveness and their prompt and thorough work at our house.”
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“I would like to recognize Ruel for her exceptional service”
“They were all excellent at CroppMetcalfe. Every time I thought I would ask for that particular person back, they'd send a different one, but they were all great, so I never had a favorite. They are all excellent.”
“I get good service form all.”
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“They are very professional and courteous.”
“They are all good and know what they are doing. They are professional.”
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“I was pleased the last person who did my pest control service.”
“I like how they can take care of any household repair or needs. They cover it all.”
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“I do not remember names to specifically recognize. We have had a few people come out, and 2 of them have really been outstanding. If I recall correctly, Tim may be one of the gentlemen. There was one guy that was not the best, but 2 out of 3 people that have come out here have been really terrific.”
“They exceeded with their communication about appointments and just friendliness in general. They have all been really nice, especially the pest control people.”
“They provide great service.”
“I was pleased with their friendliness. They were all great.”
“I would like to recognize the first person I met with, I believe Jeff for his exceptional service. As well as Robert, for his exceptional service. Robert was always happy and did a very thorough job.”
“They met my expectations in all areas except for communication.”
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“CroppMetcalfe (NoVA) met my expectations by sticking to the schedule and making sure the work was completed as the agreed upon schedule and timeframe stated.”
“We had a yearly service contract for $400 or more, and when we needed a special job done they were going to charge us another $150. They call it a laddered fee because it was high up.”
“CroppMetcalfe has provided excellent service and accommodated my schedule.”
“I would like to recognize the Plumbing Technician, Jamel Robinson, for not only his service but his candidness about how to fix my plumbing issues.”
“Great work.”
“Great experience. On time. Good work great results!!!”
“On time, professional service.”
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“They exceeded my expectations in the area of timeliness.”
“My best information came from the supervisor, not from the man who came out initially.”
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“Mac”
“Customer Service Great”
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“Most of the representatives are friendly and well-disversed. They respect my home by placing covers on their feet. They go the extra mile by inquiring about other areas in my home that I did not originally request service for. They provide great informaiton.”
“They have all been really great.”
“CroppMetcalfe has always been very responsive whenever I have called for an appointment. They have always gotten me in quickly.”
“CroppMetcalfe met or exceeded my expectations in regards to the quality of the work completed.”
“They've exceeded my expectations with their customer service.”
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“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”
“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”
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“CroppMetcalfe (NoVA) is very professional and knowledgable.”
“I would like to recognize Jawar for his exceptional service; he was great.”
“They've all been good, but as I've said I've had so many technicians.”
“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”
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“they were quick to answer with a visit and I saw results the same night after first visit. the technician answered all my questions.”
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“Raymond Crist did an outstanding job!”
“My technician Raymond is very courteous and always has a pleasant personality which is great customer service.”
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“The one thing I really liked was the fact that they were very responsive when I called them to come out. We were doing a major construction project here and I started to notice spiders and bugs in the basement. I am totally freaked out by them and I called them and asked if they could come right away and they did.”
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“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”
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“My higher scores are based on previous servicing, not the most recent attempt at service.”
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“CroppMetcalfe meet and exceed our expectations by being polite and arriving on time. When I call they usually come the same day.”
“They showed up on time and he did what you asked them to do.”
“The area in which CroppMetcalfe exceeded my expectations was their flexibility in scheduling.”
“They did pest control outside and in the garage.”
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“Sure, I would like to recognize Leo Johnson for his exceptional service. Leo is terrific.”
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“Very professional”
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“They met my expectations by being timely and professional.”
“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”
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“I really liked them all, especially the pest control guy! I am very satisfied with whatever they did!”
“They are always on time. They always call. They are very professional. They come in and do the job on time. I am very impressed with that part of it.”
“I am satisfied that we don't have any bugs.”
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