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FEATURED REVIEWS
“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”
“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”
“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”
“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”
“I've asked them to see about putting in more sprinklers in the back or heading them that way. They said they have to do that when they turn them back on. They turned off the sprinklers. They do the pest control, and they're really good. They get an A. They are the best people we've ever had. We have been using them for about 30 years.”
“On time, professional service.”
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“They exceeded my expectations in the area of timeliness.”
“My best information came from the supervisor, not from the man who came out initially.”
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“Mac”
“Customer Service Great”
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“Most of the representatives are friendly and well-disversed. They respect my home by placing covers on their feet. They go the extra mile by inquiring about other areas in my home that I did not originally request service for. They provide great informaiton.”
“They have all been really great.”
“CroppMetcalfe has always been very responsive whenever I have called for an appointment. They have always gotten me in quickly.”
“CroppMetcalfe met or exceeded my expectations in regards to the quality of the work completed.”
“They've exceeded my expectations with their customer service.”
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“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”
“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”
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“CroppMetcalfe (NoVA) is very professional and knowledgable.”
“I would like to recognize Jawar for his exceptional service; he was great.”
“They've all been good, but as I've said I've had so many technicians.”
“oh—I am sorry that I have forgotten the name of the two men who worked on my sink. They were both excellent!”
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“they were quick to answer with a visit and I saw results the same night after first visit. the technician answered all my questions.”
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“Raymond Crist did an outstanding job!”
“My technician Raymond is very courteous and always has a pleasant personality which is great customer service.”
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“The one thing I really liked was the fact that they were very responsive when I called them to come out. We were doing a major construction project here and I started to notice spiders and bugs in the basement. I am totally freaked out by them and I called them and asked if they could come right away and they did.”
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“CroppMetcalfe (NoVA) exceeded my expectations. Every time I call, they have excellent customer service.”
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“My higher scores are based on previous servicing, not the most recent attempt at service.”
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“CroppMetcalfe meet and exceed our expectations by being polite and arriving on time. When I call they usually come the same day.”
“They showed up on time and he did what you asked them to do.”
“The area in which CroppMetcalfe exceeded my expectations was their flexibility in scheduling.”
“They did pest control outside and in the garage.”
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“Sure, I would like to recognize Leo Johnson for his exceptional service. Leo is terrific.”
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“Very professional”
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“They met my expectations by being timely and professional.”
“I like how they offer the 3 different levels of pest control, and when I couldn't afford the highest level anymore, I was able to go down to the middle level.”
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“I really liked them all, especially the pest control guy! I am very satisfied with whatever they did!”
“They are always on time. They always call. They are very professional. They come in and do the job on time. I am very impressed with that part of it.”
“I am satisfied that we don't have any bugs.”
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“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”
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“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”
“They did pest control for me. It was a positive experience because of their customer service, and they were on time, which was great. I would rate them A.”
“They do pest control work for me. I liked that they are easy to work with. They are quick, clean, and personable. I would grade them A. I recommend them to everyone.”
“I liked that I paid them to do something for me, and they did it. They did termite control service for me. I've been using them for a few years. I’d give them an A.”
“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”
“I liked that they’re on time and professional. They’ve done pest control for me. I would grade them A. I have been using them for about a year.”
“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”
“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”
“I've asked them to see about putting in more sprinklers in the back or heading them that way. They said they have to do that when they turn them back on. They turned off the sprinklers. They do the pest control, and they're really good. They get an A. They are the best people we've ever had. We have been using them for about 30 years.”
“We had a good experience with them. I liked that they were thorough, kept to their actual appointment date, and made sure that everything was taken care of. I haven't had any actual pest issues as relates to ants and things like that, which was the main reason that we called them out. I would grade them A+.”
“It was positive because they know what they’re doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They’ve also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”
“It was good until our rep didn't work there anymore, and then we changed. They did pest control work. I’d give them a B. The quality of work was good when our rep came, but we didn't want anybody but the representative that we had, and they couldn't seem to remember that.”
“I liked that they were here, they were quick, they weren't too expensive, and it worked out fine. They were the bug exterminators. I’ve been using them for almost a year. They did pest control both inside and outside. I would grade the overall experience B+.”
“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”
“They did pest control for me. I would grade them B+.”
“They’ve done pest control management and furnace maintenance. They’ve just done the tune-up for the furnace. They did outdoor pest control in the storage. I would grade them B. They did a good job.”
“I liked that they helped the issue that I had go away. They did pest control for me. Their lateness made it a neutral experience. They did pest control indoors and outdoors. They get a B.”
“We have a standing contract with CroppMetcalfe. I have an ongoing relationship with them. They have done pest control and some plumbing work for me. I’d give them an A, and I’ve recommended them to friends.”
“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”
“It was positive because of the good service. They provided outside pest control. I would grade the overall experience A.”
“They did what we asked them to do, and the price was good. They did pest control for me. I would grade the overall experience A.”
“They've done air conditioning and pest control for me. They get an A.”
“Every time they come out the technicians are friendly, and they know what they’re doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”
“They did what they were supposed to do. They did pest control for me. I would grade the overall experience B.”
“It was a neutral experience because I still have some issues. We had pest control done. There were still some issues after they finished the work. I would grade the overall experience C.”
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“CroppMetcalfe always provides prompt thorough service!”
“I had CM do my spring maintenance. I have a problem of not getting cooling or heating uniform through the house. I still have that problem but have learned to live with it.”
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“Excellent service, always on time. Took care of any new issue we had. Courteous & polite. I have had the same service person come every single time. I don't need to tell him my trouble spots. He keeps me updated about the seasonal needs for the yard as well! Extremely satisfied with the service!”
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“Gilbert is very thorough and very caring. He's great!”
“They are very customer service oriented.”
