Allied Outdoor Solutions
1st year as a Best Pick
certified company
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Compiled Score:

Allied Outdoor Solutions has received 4.5 out of 5 stars based on 205 customer reviews. Learn about Our Research Process.
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1st year as a Best Pick Call
"Simply put, we have two goals at Allied Outdoor Solutions: first, to provide premier products and the highest-quality materials, and second, to provide exceptional customer service before, during, and after every project."

Drew Williams | President
Company Information
Services Offered
Allied Outdoor Solutions constructs outdoor kitchens, shade structures such as pergolas and patio covers, fire features, and pools. In addition, Allied offers Carvestone overlays for pool decks, driveways, patios, and pergolas; remodels pools; and installs decorative concrete, travertine, pavers, and other hardscape offerings.
Warranty
The company offers various warranties, depending on the work completed.
Company History
Allied Outdoor Solutions is locally owned by the Teekell family, who has been involved in the home improvement industry since 1988.
Additional Information
Allied Outdoor Solutions is a full-service design and build firm that creates custom outdoor living spaces that are tailored to each client's vision.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
317 Ranch Road 620 South #302C
Lakeway, TX 78734
Hours
Mon
8:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 2:00 pm
Sun
Closed

Compiled Score:

Allied Outdoor Solutions has received 4.5 out of 5 stars based on 205 customer reviews. Learn about Our Research Process.
5
168
4
12
3
6
2
1
1
18
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Review by
10/07/2021

No review comments provided

Review by
10/06/2021

“Horrible. We were completely abandoned by our project manager Paris. We've talked to many people locally and finally asked for our money back after 7 months of being told "work" was happening and the City was the issue.”

Review by
09/30/2021

“Great work start to finish. Project managers very cordial and respectful !!”

Review by
09/30/2021

No review comments provided

Review by
09/30/2021

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Review by
09/28/2021

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Review by
09/19/2021

“Will never recommend Allied.”

Review by
08/14/2021

“I am not totally satisfied with driveways. Grout on walkways uneven colors.}”

Review by
08/14/2021

“Design looks great, but Carvestone gets hot. We chose a light color to reduce the heat, but you cannot stand on Carvestone with bare feet.”

Review by
08/13/2021

No review comments provided

Review by
08/12/2021

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Review by
08/08/2021

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Review by
08/07/2021

“We discontinued working with Allied due to their aggressive sales process and higher costs. Their approach was creative but we felt uncomfortable working with the salesperson vs. the first person we spoke to on the phone.”

Review by
08/06/2021

“They met my expectations on the timing, scheduling, and communication. They were great!”

Review by
08/06/2021

“Allied Outdoor Solutions - Austin has great team work and good customer service.”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“The service was top notch. Covid got in the way of a few start dates but once they started, the quality was non stop.”

Review by
08/04/2021

No review comments provided

Review by
08/03/2021

“When the concrete was being poured only the 'guys' pouring the concrete were present - No PMs. They poured the concrete in night time with very limited lights (one flood light). All of the equipment, shoes, gloves with concrete were cleaned in my backyard on the grass that killed the grass and there is a bare spot now. There are two cracks around the deck columns and few visible issues. When PMs were present they did a fantastic job. But when the need was critical ie during the pouring of concrete they were not present which resulted in a poor job towards the end. Concrete quality is good but my backyard is a mess right now :( All that was needed was the presence of the key PM and me (customer) not having to deal with a contractor who hired another contractor to get the work done.”

Review by
08/02/2021

“Allied Outdoor Solutions worked with us to customize our back and front yard spaces. All the work was done professionally and looks fantastic. We are very happy with the service and quality we received.”

Review by
08/02/2021

“We live moved three years ago from Cyprus. We had used them while there, and we used them again here. We have recommended them to other neighbors as well.”

Review by
08/02/2021

No review comments provided

Review by
08/02/2021

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Review by
08/02/2021

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Review by
08/02/2021

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Review by
08/02/2021

“HELL FUCK NO.”

Review by
08/02/2021

No review comments provided

Review by
04/18/2021

“The work was done very professional, it was also completed on time as promised. Our patio and walkway looks great.”

Review by
02/24/2021

No review comments provided

Review by
02/22/2021

“Allied never fulfilled their contract. After numerous delays and excuses they completed about 25% of the project. Terrible communication, planning, timeliness or follow through. We eventually had to cancel the rest of the contract. Would never recommend this company and I feel like we were very patient and forgiving, hopeful to have them complete it. But they seemed completely in interested in doing so.”

Review by
02/09/2021

“We had a good experience with Carvestone. Recently, we have seen some “blemishes” on the deck that rep (Don Wade) is hopefully in process of fixing. We will be very happy with its look once that gets fixed. The fountain, on the other hand, was a huge problem. It had to be re-done 3 times, and it still was not completed to our satisfaction. We initially showed AOS a picture of a fountain that we wanted from one of their ads (so they should be able to do right?) and it still did not look right in the end. They used a landscaper to do the work, and it leaked the first time; used same landscaper second time and it leaked again. We escalated it because we wanted a mason to do the work and we were told to “take a breath”. After several escalations, we ended up unknowingly reaching the President. It was difficult to get anyone’s attention or sense of urgency. The crew would show up at different times and different days with no communication. We suggested staff/mgmt learn from Don Wade who has excellent communication skills and follow through. It never felt like anyone cared about the quality of the work even when their payment was put on hold. The focus was getting paid, not pleasing the customer. Project took 5 months. Incredibly poor job. We were all glad to reach somewhat of a financial resolution to put it to an end. Really recommend time management, communication & customer service skills training. Communicating at beginning and end of each day as to progress should be standard practice. The person in charge should communicate regularly as agreed upon with the customer at beginning of project. Don is an excellent example of how it should be done. Jack gave us a good first impression of the company; unfortunately, lots of the other players didn’t follow through with his values. And when someone in a leadership role at their corporate office tells you to take a breath, it shows that the entire organization needs this training. It could really be a differentiator for them. Otherwise, in a world where referrals are paramount, I don’t know how they will survive.”

Review by
02/08/2021

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Review by
02/08/2021

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Review by
02/08/2021

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Review by
02/08/2021

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Review by
02/08/2021

“They did the work in a timely manner and the result looks nice. However, I wish they had cleaned the site a little better and that the sealant had been applied more consistently (it ended up creating pools of sealant in certain areas of the patio).”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“Took forever, did terrible work and had to come back and fix over and over, PM's were either over assigned projects or inexperienced or both, sub-contractors had no respect for their work and did lazy job on quality. Then they tried to convince me it was good. I believe at one time this company probably did good work but are trying to do too much and demanding too much from their PM's.”

Review by
02/08/2021

No review comments provided

Review by
02/02/2021

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Review by
02/01/2021

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Review by
02/01/2021

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Review by
02/01/2021

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Review by
02/01/2021

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Review by
02/01/2021

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Review by
02/01/2021

“They have great service with great results.”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

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Review by
02/01/2021

“Project ended well, but when it takes over one year to complete with the major problems we had the project ended with a nice new patio. Although the project was during The pandemic it has no relevance to my comments or ratings as it had zero impact to the project.”

Review by
02/01/2021

“several issues with our project. we had allied management involved and after many emails/phone calls, negotiated a cost reduction on the final invoice. Still not happy with the end result, but at least we didn't pay the full price.”

Review by
02/01/2021

“The contractors that came out and did the work were great. The father son teams that installed our patio cover and the father son team that did the privacy wall and steps were great. The person who was supposed to be my contact through allied did not do a good job. very bad at communicating and informing when material was arriving.”

Review by
02/01/2021

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Review by
02/01/2021

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Review by
01/31/2021

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Review by
01/30/2021

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Review by
01/29/2021

“Parts of the work were exceptional and parts were not.”

Review by
01/29/2021

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Review by
01/29/2021

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Review by
01/29/2021

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Review by
01/29/2021

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Review by
01/29/2021

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Review by
01/29/2021

“They were a little expensive and the masonry that they did cracked almost immediately. They didn't let it sit long enough, so a lot had to be redone within a year.”

Review by
01/29/2021

No review comments provided

Review by
01/29/2021

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Review by
01/29/2021

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Review by
01/28/2021

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Review by
01/28/2021

“I was satisfied with the work they did. The price was a little high but they did a good job.”

Review by
01/28/2021

No review comments provided

Review by
01/28/2021

“They did poor quality work.”

Review by
01/27/2021

No review comments provided

Review by
01/27/2021

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Review by
01/27/2021

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Review by
01/27/2021

“Courteous, knowledgeable, no pressure. Completely explained options, process, and asked for input each step of the wat. They even made a “sample board” so we could fine tune the pattern and color shades before applying to our walk and covered porch. Cleaned up after themselves. Product looks like real stone and is beautiful! We have gotten lots of compliments on our walk way and porch. We got bids from three other companies. These were the most professional, had the best product even though a bit more expensive than the other three. We couldn’t be happier with our choice!”

Review by
01/27/2021

“The work was very good. It was done quicker than originally scheduled ( during Covid lockdowns in fact with everyone following safety protocols). Everyone was very professional. Very satisfied with my Outdoor BBQ and new patio floor!”

Review by
01/27/2021

No review comments provided

Review by
01/27/2021

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Review by
01/27/2021

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Review by
01/27/2021

“Overall, I am very pleased with the finished product. The quality of work, the professionalism and care to detail that each work crew exhibited was very impressive. I would definitely caution anyone that there could be significant differences in the timeline for completion you are initially given with when your project actually gets done as well as lapses in communication if they happened to end up with one of the same project managers I had, but that the overall quality is top notch.”

Review by
01/27/2021

No review comments provided

Review by
01/27/2021

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Review by
01/27/2021

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Review by
01/27/2021

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Review by
01/27/2021

“I had a horrible experience with my building. Delays and more delays with no responses and feedbacks.”

Review by
01/27/2021

“We were fortunate that I was home to oversee the project due to covid. Every step of the build was wrong in some way but luckily I was here to see the mistake and correct it. Now, the finished product turned out great...but the process was not good so that is the reason for the rating.”

Review by
01/27/2021

“I would recommend Allied for driveway and patio rock-only application. I would not recommend Allied for expansion joints, outdoor kitchens, pools, or fountains.”

Review by
01/27/2021

“The finished product looks good with the exception of the drain for the downspout. There was a lack of communication between the concrete foreman and the crew. The day they were ready to pour concrete I questioned as to the drain pipe installation. The crew said there was no drain and had to call the foreman to clarify. The resulting install was rushed and the outcome is an eyesore.”

Review by
01/27/2021

“Work was fine. Project manager changed in the middle of project....and the second project failed to communicate the last piece of the project. I called numerous times for him to say he would do a simple install but would not do until 5-6 months later after i went to his manager. Poor representation of allied solutions”

Review by
01/27/2021

No review comments provided

Review by
01/27/2021

“It felt like every single aspect of the install had to be micromanaged. There wasn't a single thing that the job manager didn't have to come out to see. There were miscommunications about work, including simply using the wrong word (from not understanding how the job was to be done) such as "paint" rather than "cement", and even now our patio is cracked, the wood on our pergola is splitting, the roof is leaking from holes that were drilled (into Home Depot clear plastic roofing), there are spots that were completely missed when painted, and we had to have gutters installed because the slope wasn't great enough for water to run off properly. It was insanely expensive, and while the men who sold us on the contract and who we spoke to on the phone were great, it felt like there was a huge disconnect between them and their workers. We're happy to have the space, but it was a headache.”

Review by
01/27/2021

No review comments provided

Review by
01/27/2021

“The work and customer service of Allied was abhorrent. We would never use them again and would never recommend them. The work had to be redone twice and our relatively small project took a year.”

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