Randall Moving & Storage
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Randall Moving & Storage has received 4.7 out of 5 stars based on 273 customer surveys.
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8th year as a Best Pick Call
"Randall Moving & Storage offers premium local and long-distance moving services at an affordable rate. What is most notable about our company is the quality of each and every one of our crewmen. Their professionalism and commitment to providing an excellent moving experience have made the company the success it is today."

Randall Smith | President
Company Information
Services Offered
Randall Moving & Storage offers residential and commercial full-service packing, local and long-distance moving, and storage. The company also provides crating for fragile items, piano moves, load and unload service for self-serve truck renters, and packing and moving supplies for purchase.
Minimum Job
The company generally requires a four-hour minimum job and offers senior and military discounts.
Company History
The regional, family-owned company was founded in 1979.
Distinctions
Randall Moving & Storage is a ProMover member of the American Moving & Storage Association and a military-approved carrier.
Employee Information
According to Randall Moving & Storage, the company uses only experienced movers on each job, and new hires must undergo extensive training by moving-industry professionals.
Licenses
#430, USDOT #230816, MC #161503
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/05/2017

“It was just a standard residential move: three bedrooms, living room and kitchen stuff. They were very responsive. They didn't give me the runaround. They were very straight about their quote. When the crew arrived, they were very courteous. They were very good to work with. There was never any conflict. They were always very willing to accommodate my needs. I would give them an A overall. I already have recommended them.”

Review by
09/05/2017

“They were outstanding. They did an average four-bedroom home. I liked everything from A to Z. There was only one tiny disappointment and that was in the quoting prior to the job. They were excellent. Like, I said, the entire experience was excellent. The only issue we had was we were quoted one price on the phone before we did the move and afterward, it was one and a half times that. I'd give them an A overall.”

Review by
09/05/2017

“It was a relatively large moving job. First of all, I think they're a little expensive. Second of all, during the move, they charge by the hour. It seems like some of their employees, they purposefully take their time delivering and wrapping the furniture. I'd give them a C overall. They know the business. They still have some of the products in storage right now. I'm not likely to recommend them.”

Review by
09/05/2017

“It was just a residential home. They were just great guys. They took very good care of my furniture and a lot of the antiques. They were just great. As a matter of fact, I'm about to hire them again—I have to move again. They were just really professional and conducted themselves in a very positive, easy-to-get-along-with manner. I'd give them an A overall.”

Review by
09/05/2017

“They were wonderful. It was a small move. We were going from a one-bedroom apartment to a two-bedroom condo. They're very efficient, well priced, and they were prompt and on time, so that was good. I would give them an A+ overall. I would definitely use them again. I've actually already given them 3 referrals.”

Review by
09/05/2017

“It was a big move, moving from a house to another house. It was from a house I lived in for twenty-five years. So, it was major. They showed up on time. They were accommodating about some difficulties. They were able to arrange the hallway. They were accommodating. They were good.”

Review by
09/05/2017

“They did a few jobs for me. The one last year was an office furniture one and the year before it was a residential house. They were on time, knew what they were doing, and got the job done for a good price. I'd give them an A- overall.”

Review by
09/05/2017

“We just moved from a small condo to a larger condo. They were pretty efficient and they were very friendly and courteous. I'd give them a B overall. I'd be likely to recommend them.”

Review by
09/05/2017

“It was a full single family home move. They showed up when they said they were going to, took care of everything, and told me everything upfront. I'd give them an A.”

Review by
09/05/2017

“We had a large moving job and they did a good job. They worked hard. They were good people and good workers. I can't think of one negative thing to say. They’re an A. I'm very likely to recommend them.”

Review by
09/05/2017

“It was a relatively small moving job. They showed up on time, they were fast, efficient, and respectful of my property. I'd give them an A overall.”

Review by
08/28/2017

“They were good. I thought they were very helpful and friendly and stuff like that. It was a local move. I think they were good. I'd say an A overall.”

Review by
08/28/2017

“They did fine. They were quick. They were friendly. I would say they weren't excellent, but I felt as though they were good work. I didn't have any issues.”

Review by
08/28/2017

“They were pretty quick and efficient and friendly. It was a local move. I'd give them an A. I would be extremely likely to recommend them.”

Review by
08/28/2017

“They did what they needed to do. They were friendly. It was real good. They did packing and local moving for us. I'd give them an A overall.”

Review by
08/28/2017

“They were alright. They did their job. I paid them and they moved the furniture. It was a local move. I'd give them an A overall.”

Review by
08/28/2017

“They did the job and nothing was broken or lost. I'd give them an A+ overall. It was great. They did a very good job.”

Review by
08/28/2017

“My stuff wasn't broken, I guess that's positive. It was just a couple of miles. They're the same as any other moving company I've used. I'd give them an A overall. I didn't have any issues with them.”

Review by
08/28/2017

“They were punctual. Their employees were very courteous and professional. The people in their office were the same way. This was a local move. I would give them an A overall. I have recommended them.”

Review by
08/28/2017

“They were great. They were friendly, showed up ready to work, got the job done, neat, clean, didn't make a mess, and didn't damage anything. They were professional. This one was a local move. I'd give them an A overall.”

Review by
08/28/2017

“The foreman was very attentive and made it a good move. It was a local move. I'd give them a B.”

Review by
08/28/2017

“They were just hard workers. They moved us locally. I'd give them an A overall.”

Review by
08/28/2017

“They were on time. They did a local move for me. I'll give them an A overall.”

Review by
08/28/2017

“They were easy to use. It was a ninety-mile move. I would give them a B+.”

Review by
08/28/2017

“We had a good experience. They're fast. They did the job well. They moved all of my stuff. It was a residential move. It was a local move, like twenty-five miles. They're an A+. They're pretty good. I already recommended them to two of my friends.”

Review by
08/28/2017

“The guy that we worked with had a really good presentation and good service. Their punctuality, the time they spent, and their quality work made it a positive experience. They did our local move back in January. I would give them an A overall.”

Review by
08/28/2017

“They were really thorough and they did some extra things that they were really helpful to me since it was just me and I couldn't do any of it myself. They did a local move. Overall, I would give them an A+. I think their customer service was fine. Mostly, they were OK.”

Review by
08/28/2017

“They helped me get my couch in my house. They were quick and professional. It was a local move. They didn't even move the furniture. The couch could not be taken up the stairs in my townhouse so they had to hoist it over the balcony. For me, they were an A+ overall.”

Review by
08/28/2017

“We've used them twice now. They're professional and very organized. They got the job done. No complaining. They got the job done at a very fair price. They're very dependable. I wasn't worried if they would show up or not—things like that. It was a local move. I'll give them an A overall.”

Review by
08/28/2017

“The only problem was that when they said it was paying gas, I think they say it's going to be a discount and probably was a miscommunication or something between the people who worked and the owner. But they did a good job except for that discount. That was the only problem. I would give them an A overall. It was a local move from Crystal City to Alexandria.”

Review by
08/28/2017

“When we contacted them, I did have a few problems with moving into my new apartment but it wasn't anything to do with them. They were very accommodating. It was a local move. Overall I'd give them a B. There was an issue on a certain day or certain time but I think it was a miscommunication with the office, but as far as the movers themselves, they were very good. I will recommend this company to others.”

Review by
08/28/2017

“They were fabulous, hands down. I liked everything. They didn't stop. We added stuff to it, they did it and didn't worry about giving me a bill. I bought them lunch, they didn't want to eat. They said, 'no, we've got work to do.' I made them eat. They were just ‘go go go go go.’ The guy I dealt with, he was just fabulous. It was a local move. I'd give them an A+ overall. I already have recommended them twice.”

Review by
08/28/2017

“They were approachable. They came in and did the work they were supposed to do and they got it done in the time that they were supposed to. They moved us twice, in fact. We moved local is what we did. We sold our house and had to move to a hotel for 3 months. They moved us into the hotel and then they moved us into our condo. They deserve an A+ overall. The quality of work was great. They helped me. I would recommend them.”

Review by
08/28/2017

“The problem was it took longer than they had expected. The guys didn't bring enough materials. The one thing that stuck out and just really bothered me more than anything was that at the end they started taking my tissue paper out of my gift-wrapping box and using that to wrap my goods in. And when they ran out of that, they went across and stole the paper from the neighbor across the hall. And it was one of those things where it was like, OK, this is not cool. And I said something to it and made the guy put the paper back and then the guy that was in charge came up and he took the same paper. The way it was done was not professional. We had a couple of things that were broken but it's kind of typical with moving, nothing big. They did take care to do what needed to be done. But it just wasn't a very well done move. I've moved a lot and it was one of my least favorite ones to say the least. It was local. It was just from McLean to Arlington which was about a 20-minute drive. I won't use them again so I'd have to give them a D overall. They got everything here and it was put in place when we needed to be and it was a long day. It was just the issues of the bad planning and then their solutions to the problem which was really bad. Living in a condo, you don't take people's paper and you don't take my stuff. This was weird.”

Review by
08/28/2017

“The truck was running late and the dispatcher made sure to call us and say ‘this is what's going on, they're on their way' and they kept us up to date. The guys that moved were hilarious and very efficient. The only down side I had was that it took us longer to move than the estimated quote, so it cost us an extra hundred something dollars. It was a local move to the next town. I don't think they did good on how much furniture we actually did have. Also, I'm not sure if they figured in the fact that it spanned a lunch time and that counted against us? They deserve a B+ overall. They were coming off another job and they did not give the guys enough leeway time to actually leave. Even though they didn't show up on time, they did keep me up to date. They weren't majorly late - maybe 45 minutes. These guys were very knowledgeable.”

Review by
08/28/2017

“It wasn't the most professional move I've ever had. It was a short move. I was moving from my condo to a house that I'd built. I've served in the military for twenty something years and I've completed plenty of moves. It wasn't a lawsuit scenario, but I would never use them again. It wasn't a great experience. I would not use them again. They were somewhat nice. I wouldn't say they were bad guys. It just wasn't what I expected and I was certainly let down. I think they were there on time. They just couldn't find the condo. They definitely called before the appointment and after the appointment times. They moved before, but it wasn't a great experience. I definitely would not recommend them.”

Review by
08/28/2017

“It turns out, a lot of my furniture was damaged. One of my—it was something I inherited from my grandmother, one of the legs was broken. I have a sideboard that's nicked pretty extensively in a few places and I can't get the doors. They put the doors in wrong. I'm having to hire somebody to come and put the doors in right. One-on-one they were fine. It was just the damage to my furniture. It was local, literally right down the street. I'd give them a C overall. They actually wanted me to move my moving date and I couldn't do it. They were punctual but only two of their men showed up. I know they had to call somebody else in. He had to join them later. They were very clean.”

Review by
08/28/2017

“I found them incredible to work with. They listened to my concerns. They actually were able to take care of what I needed in a very timely manner. The people that I dealt with were all incredibly nice and willing to explain what was going on. In the move and stuff there was some craziness and they were able to explain what they were doing and why they were doing it and then negotiated with me on things like the rates and that kind of stuff. So, they were willing to be flexible. They did a long-distance move. They actually took stuff down to Charlottesville, Virginia for me which ended up being about a three hour trip. I'd give them an A overall.”

Review by
08/28/2017

“I know they are a local company and they put great patience in trying to assist me when I needed the moving done. If I remember correctly, I had them move my parents, it was a health situation, who were moving into a nursing home and I had to get the furniture moved quickly and all that. So, they did that for me and they also stored the furniture for me. That was only a local move. I'd give them an A+ overall. I really didn't have any issues at all with them. They were efficient. They were there when they were supposed to be. They took care of our items when they were stored.”

Review by
08/28/2017

“The first half was very positive. The second half, they lost our couch. They don't know what happened. They have the cushions and not the couch. Because we didn't get the extra insurance, we didn't get very much for it. They gave us a little bit more than they needed to, but still, it wasn't enough to go out and by a couch. It was a local move. I'd give them a C overall. It would've been an A but they lost our couch. Quality of work was fine, it was good. They were very responsive when they found out what happened. We're fine except for that one thing.”

Review by
08/28/2017

“They were really nice. It was a local move. Everything got there on a timely manner with no broken stuff. They were very efficient and that’s why I called them. I will always call Randall. They did what they were supposed to do. I was trying to get a lower rate but everything worked out perfectly. I'd give them an A. They were very efficient. They need to be paid more than what they are actually paid for. They did a lot of hard work. The customer service was just absolutely wonderful and courteous. They are very on time.”

Review by
08/29/2016

“I've spoken to the manager several times. I had the same move done exactly twelve months ago and with three people it took me six hours. This time they sent a fourth person without asking, without my confirmation or approval, charged me more—for the same move between almost identical homes it took them eight hours. When I reached out to the manager I sent her the two invoices. She was very upset, very unprofessional. She yelled at me, and then I wanted her boss' number, Randall Smith. She refused to give it to me and still hasn't provided it to me. I've just been too busy to find his email so I can send him a note, but I just figured I've been treated very badly by this company. I'm not happy with them at all. The customer service was definitely an F because this woman, Susan, refused to give me her boss's number. Cleanliness was OK.”

Review by
08/29/2016

“I'd give Randall Moving an A+. Unrelated to the move, we had a refrigerator in the apartment that had to be delivered to another apartment. The other apartment was cluttered with stuff, and these guys didn't think anything of it. They went to the other apartment, talked to the woman, got everything straightened out, and moved some stuff. It was over and above what they had to do. I paid them for it, but still. I would have taken one look at that cluttered apartment and said forget it, but these guys stepped up.”

Review by
08/29/2016

“It was horrible, and I will never use them again. When I spoke to them I requested that they actually pack and move me. When they showed up they didn't have anything, and the quote that I got was very comparable. It was a couple hundred dollars. When they showed up they didn't have any of the packing materials. They had to go back and get it. What started out as a $5 turned into a $2, move. It was horrible and I will never use them, nor will I recommend them to anybody. They were on time.”

Review by
08/29/2016

“I was satisfied with them. That was the second time I'd used them. We were trying to move out of Maryland and back into Virginia in the middle of a snowstorm, so it was handled well considering the circumstance. We had the problem with the snow. It was alright overall, and I used them twice. I have no complaints.”

Review by
08/29/2016

“The entire process was positive for me. From the first phone call, to the pricing, to the actual move-in date, everything was done as they said they would do it. The pricing was good and fair. The moving crew was very professional. It was an all-around great experience. I'd give them an A+.  ”

Review by
08/29/2016

“I feel like they took way too long to move the stuff they moved literally down the street. I'd give them a C. Some of my stuff got damaged, so that's not very good quality of work. The customer service was all right. They were taking forever. They were on time.”

Review by
08/29/2016

“I'd give them an A. The quality of work was great. They did a good job.”

Review by
08/29/2016

“Overall, everything they did was great. I have no complaints.”

Review by
08/29/2016

“We used them last year. They were good. I'd rate them an A+.”

Review by
08/29/2016

“They were very good. I really liked them a lot. I'd give them an A+ overall.”

Review by
08/29/2016

“Those guys are very great. They did a very great job for me. I'd give them an A+ rating.”

Review by
08/29/2016

“They get an A+. I’d give them the highest marks for everything. They were fabulous .”

Review by
08/29/2016

“Randall Moving was fine. It was a very good move. They were very good. They all get an 'excellent.'”

Review by
08/29/2016

“I'd give them a C. They did leave some things that they unpacked and I was not pleased with that.”

Review by
08/29/2016

“It was A+. Everything was great.”

Review by
08/29/2016

“A B+ is the grade they deserve.”

Review by
08/29/2016

“It was fine. They deserve an A.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“I'd give Randall Moving an A+.”

Review by
08/29/2016

“It was OK. I'd give them a B.”

Review by
08/29/2016

“They get an A rating from me.”

Review by
08/29/2016

“It was fine. It was A+ work.”

Review by
08/29/2016

“I have no complaints.”

Review by
08/29/2016

“I'd give them an A+.”

Review by
08/29/2016

“I'd give them an A+.”

Review by
08/29/2016

“I'd give them an A.”

Review by
08/29/2016

“I'd give them an A.”

Review by
08/29/2016

“I'd rate them an A.”

Review by
08/29/2016

“I'd give them a B.”

Review by
08/29/2016

“I'd give them a B.”

Review by
08/29/2016

“I'd give them a D.”

Review by
08/29/2016

“They were an A.”

Review by
08/29/2016

“They get an A.”

Review by
08/29/2016

“They did well. We were pleased. I'd give them an A grade.”

Review by
08/29/2016

“They are excellent. I'd give them the highest grade.”

Review by
08/29/2016

“My husband and I would rate them an A.”

Review by
08/29/2016

“They’re an A+ company. It was great.”

Review by
08/29/2016

“We love Randall Moving. They’re our family moving company. They’re professional, they show up on time, and they’re prepared. They do a great job moving our things, and everything is in order. They’re very nice and professional—A +.”

Review by
08/29/2016

“I’d give Randall Moving & Storage an A+. They were absolutely phenomenal—they were excellent. Their punctuality and cleanliness were perfect. They were great. I’d recommend them to anybody .”

Review by
08/29/2016

“I've used them before, and I've actually referred my brother to them. They deserve an A+. They were a little bit late, but they finished early. They were very good.”

Review by
08/29/2016

“This was the third time I've used them. I would give them a B+. The quality of work was good. They were good at customer service.”

Review by
08/29/2016

“I moved here last December. I don’t have any complaints, except they missed one of my fans that was supposed to be delivered at home. It was a floor fan.”

Review by
08/29/2016

“They were perfect. The movers cared for everything. They wrapped everything, and they were very careful about the walls and the floor. I was totally impressed. They were on time and quick. It was incredible. They’re A ++.”

Review by
08/29/2016

“They did break one piece of furniture, and I had to go out and get screws to repair it. I ended up doing some of the repair, so I would give them a B.”

Review by
08/29/2016

“They were there on time, pleasant, and careful with our furnishings. They did everything we asked for on a timely basis. I would give them an A+ grade.”

Review by
08/29/2016

“I did the appointment and all. They were great movers and great people. They finished the job on time, and I had no issues. They get an A+ from me.”

Review by
08/29/2016

“I'd grade them with an A+. The quality of work was great. The customer service was great. The cleanliness, expertise, and punctuality were good.”

Review by
09/02/2015

“They did work for us about a year ago. They were good; that's about all I can say. I had a positive experience.”

Review by
09/02/2015

“They were OK. They were moving my things from a storage to a new house. Their customer service wasn't fabulous. It was OK. I don't think I'll ever use them again. I would try to find somebody better. Overall, I would give them a C.”

Review by
09/02/2015

“I used them last year, and it was really good. Nothing was damaged. They were really efficient in moving. The guys worked really hard. They were nice and quick. It was just a small apartment. I'd give them an A, definitely.”

Review by
09/02/2015

“We didn't have a problem with Randall Moving. I liked their positive attitude. I really don't remember the details; it was a while ago. I liked their customer service, and I liked dealing with them. They were OK.”

Review by
09/02/2015

“Randall Movers was my son's move. They were very good. It was from Reston to Fairfax, which was about 20 miles. Everything was top-rate. I'd give them an A+. They did everything really well, and I didn't have any complaints with them at all.”

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