Isaac's Moving & Storage
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Isaac's Moving & Storage has received 4.7 out of 5 stars based on 314 customer surveys.
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3rd year as a Best Pick Call
"Isaac's Moving & Storage brings years of experience and a dedication to quality service to every move. We take pride in providing moving and storage services for our customers in Boston, Philadelphia, and Houston. Planning a move? The team at Isaac's will show you the way moving is supposed to be. Contact us for a free estimate."

Ami Joseph | President
Company Information
Services Offered
Isaac's Moving & Storage offers residential and commercial customers a variety of moving and storage services. The company performs local, long-distance, and international moves in addition to providing secure, climate-controlled storage vaults as well as mobile self-storage vaults. Isaac's specializes in providing moving services for seniors and senior living communities.
Company History
The company has been in business for more than 25 years.
Distinctions
Isaac's Moving & Storage is an American Moving & Storage Association (AMSA) ProMover and staffs multiple AMSA Certified Moving Consultants. The company is also a member of the International Association of Movers (IAM), the FIDI Global Alliance, and the Latin American & Caribbean International Movers Association (LACMA).
Licenses
MDPU #29953, USDOT #550501, MC #270660
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Isaac's Moving & Storage has received 4.7 out of 5 stars based on 314 customer surveys.
5
252
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39
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
05/15/2017

“I didn't have a positive experience with them. It was negative. Basically, they just threw the stuff in there. They were rushing. First of all, when I did it, they didn't tell me that I had to pay for them to wrap my TVs, and if I paid the guys, then he would go ahead and wrap them. So he did, but they were just messy. They were real messy, and I would never use them again. Overall, I'd give them a D. It was more of the foreman. He was the worst. The other two guys were really good, but the foreman was horrible. They were supposed to be there at 8:00, they got there at 8:15, and he put on the paperwork that he got there at 8:00. I had actually called and spoke to someone there myself. It was horrible. I took pictures of it so they could see what it looked like, but he said he didn't need for me to send him the pictures. They pretty much just threw my stuff in there. It's a mess. ”

Review by
05/15/2017

“All in all, it was a positive experience. I did have one issue for one item that was broke. We're still trying to reconcile, but all in all it was a positive experience. They were very expensive. I had to move the date due to certain constraints, and they were always accommodating. There was never an issue. From that perspective, I think the team was very professional. All in all, it was definitely a positive experience. I'm going to go with a B+. ”

Review by
05/15/2017

“They were wonderful. I think they were careful with all of the items. They worked very hard. They were patient and accommodating. There's a lead person. Our lead person was Adrian, and he was super. We really enjoyed working with him. I'd give them an A+. The guy that came out was very nice, and then the woman who booked it had fabulous follow-up with us. That's why we went with them, actually. ”

Review by
05/15/2017

“It was absolutely positive. Looking at it financially, they were extremely fair, excellent pricing. Then the actual movers were prompt, courteous, very efficient. I couldn't see anything better to bottom. They were fantastic. I'd rate them A+. ”

Review by
05/15/2017

“I liked that they delivered it to the floor instead of storing the stuff. The same day they came out and actually delivered it instead of going into storage, so that was kind of cool. I'd give them an A-. ”

Review by
05/15/2017

“Just came in and did the job. Nothing spectacular stood out. They were professional. I was satisfied. I'd give them an A. ”

Review by
05/15/2017

“They were professional and did a good job. They were quick. They were good. I'd probably give them an A.”

Review by
05/15/2017

“They're responsive and honest. I'd give the experience an A. ”

Review by
05/12/2017

“They were quick and friendly. I'd say about an A+ overall. ”

Review by
05/12/2017

“They did everything they said they would. They get an A. ”

Review by
05/12/2017

“They did a very professional job. I'd give them an A.”

Review by
05/12/2017

“It was a long time ago. They did excellent work. No complaints. I would recommend Isaac’s.”

Review by
05/12/2017

“It was fine. Everything went smooth. I'd give them an A. I would recommend them.”

Review by
05/12/2017

“They were very organized, very quick. The price was good. I'd give them an A+. ”

Review by
05/12/2017

“They were awesome. They were just really good guys. I thought they were an A+ overall. They were awesome. ”

Review by
05/12/2017

“There's nothing that I disliked at all. There's nothing—I liked everything. I'll give them an A overall. ”

Review by
05/12/2017

“They were fine. They did a good job. I liked that they were efficient and did a good job. They get an A. ”

Review by
05/12/2017

“They were very efficient, which saved us money. We have a big house. I'll give them an A+ overall. ”

Review by
05/12/2017

“They did excellent work. I had no complaints, and I would recommend Isaac’s Moving and Storage.”

Review by
05/12/2017

“They were just very, very prompt, and did what they said they were going to do. No complaints. I'll give them an A overall. ”

Review by
05/12/2017

“They were fast. They were efficient. They didn't break any of my stuff. And they were nice. I'd give them an A+ overall. ”

Review by
05/12/2017

“I thought the sales rep was particularly helpful and very understanding of our needs for our move. I'd give them an A-. ”

Review by
05/12/2017

“They had excellent service all around from start to finish. I'd give them an A+. They were courteous and everything. ”

Review by
05/12/2017

“They did a good job; that's all I can say. I'll give them a B+ overall. They were very good. I would recommend them.”

Review by
05/12/2017

“I kind of noticed some nicks and stuff in some of my furniture, but I guess that's normal. I probably wouldn't call them again. I'd give them a C. ”

Review by
05/12/2017

“Just very professional. They did everything we asked, everything was on time, and they did a great job. I'd rate them A+. Everything was good. ”

Review by
05/12/2017

“That was a long time ago. They were good. They were on time. They did a nice job. It's an A+. I would recommend Isaac’s Moving and Storage.”

Review by
05/12/2017

“They were honest about what they were going to charge, and they were timely. Nothing to complain about, certainly. I'd say it was an A.”

Review by
05/12/2017

“I liked their efficiency and speed of doing the job, and their eye for detail. I'll give Isaac’s Moving and Storage an A overall. ”

Review by
05/12/2017

“I had a very positive experience.”

Review by
05/12/2017

“Excellent; no complaints.”

Review by
05/12/2017

“They were great. The guys were personable. They worked quickly. They seemed to be very careful with everything. It was a very efficient move. I'd give them an A+. I would recommend them.”

Review by
05/12/2017

“They were prompt. They showed up when they said they were going to. Pretty efficient in terms of getting stuff done in a short window of time. I'd give them an A. I would definitely recommend them. ”

Review by
05/12/2017

“They listened to you, number one. They worked very quickly, efficiently, and they were all very nice. I'll give them an A+ overall. My sister is moving here, and she hired them. ”

Review by
05/12/2017

“The service was good. They did a good job with moving my furniture. They were on time. They were courteous to everybody. It was an all-around good experience. I'd give it an A. ”

Review by
05/12/2017

“I used them twice. I liked everything. They were fast. They were efficient. They were clean. They got done ahead of time, so it cost me less money. I'd give them an A+ overall. ”

Review by
05/12/2017

“I would love to talk about Isaac's. They were beyond fabulous. Absolute fabulous. They did excellent work. I have no complaints, and I would recommend them. ”

Review by
05/12/2017

“I just moved in. They've done some stuff for me before. Nice people. Very fast. Very efficient. I'll give Isaac’s Moving and Storage an A+ overall. ”

Review by
05/12/2017

“It was pretty much positive. They were pretty good. I had to file claims because stuff got broken, but they handled it, so they were pretty good and professional. I would probably say a B. I'd probably use them again or recommend Isaac’s Moving. ”

Review by
05/12/2017

“They were responsive in the process of giving us the bids. And I had questions several times and called them; they were pretty responsive, and the folks who came were very efficient. I'll give Isaac’s Moving & Storage an A- overall. ”

Review by
05/12/2017

“They were actually—they were very prompt, very professional. They did a great job loading and unloading. Honestly, I would say overall a great experience, and I've moved a fair share in my life. I would give them an A+ overall. ”

Review by
05/12/2017

“They showed up on time. They got the job done quickly. They moved everything nicely. They put it in the house where my wife wanted so I didn't have to hump it everywhere. They did the job very well. I'd rate them A. ”

Review by
05/12/2017

“I had some damage done to my furniture and some missing items, and it seems to be taking a while to get that taken care of. I just wish it would be resolved quicker. I'd give them a C or B. Cleanliness was fine. ”

Review by
05/12/2017

“That was a while ago. They were very cooperative. They were thorough. They wrapped things in a good way. We didn't have any problem with damage to any of the furniture or boxes. They were a pleasure to work with. I'd give them an A+ overall. I'd use them again. I'd be happy to recommend Isaac’s Moving and Storage. ”

Review by
05/12/2017

“Well, I think they were personable and interested, and really helpful. I had them a long time ago too, almost maybe when they first got started; they were just as good, and that's why I had them again. I would say it was an A to an A+ overall. I have already recommended them. ”

Review by
05/12/2017

“They were extremely professional, from the very start. I have high anxiety over stuff like that and am very unorganized. They made it really simple, easy. They were very good. I'll give them an A+ overall. I would highly recommend them. They were spot on, on everything.”

Review by
05/12/2017

“It was a while ago. It wasn't a positive experience, until one of the managers came and it was better. I actually was missing a few of my son's games in a bag and my daughter's remote controllers, and I called and nobody ever responded to that. I would say a C overall. ”

Review by
05/12/2017

“It was last November. The moving, the men who came in, were actually excellent. They were professional. They were quick. They were just very nice actually. I've used them in the past. It's not my first time using them. I'd give it an A+. They were actually a little late. I was scheduled for a certain time, and the men themselves were on time, but their main office changed the time, so it's hard to tell. s\So I'm going to have to give them a B on time.”

Review by
05/12/2017

“I just had an issue which just was a scrape on the wall that I'm still dealing with my condo association over. That's the only thing I have. I would say a B, B+ overall, just because, if it was in any other situation, if it wasn't in Boston where these people are micromanaging everything—just cleanliness was something that they needed to work on. It was raining, so it was hard that day. Nothing broke, so that was good. ”

Review by
05/12/2017

“They were great. They were very efficient. They worked really hard, and I mean really hard, so very strong work ethic. They were efficient, they were on time, responsive, and just very good to work with. I'd definitely use them again. I actually would give them an A+. I am old enough to have moved several times in my life, entire households, and I will tell you, this is the best moving experience I've had by far. I would recommend them to anybody.”

Review by
05/12/2017

“I still have yet to claim the damages that were done. I like that Isaac’s was a local company that was able to pick up all my stuff, but I wish there were less people that showed up at my house because I was not able to keep my eyes on everyone at the same time, and they told me not to pack everything, and I didn't and so you know, there were certain things I would have liked to watch them pack. B-, we're going to go with that.”

Review by
05/12/2017

“That was last September, I think. They were very—when you first call their office, somebody answers the phone right away or then calls me right back. So I thought they were very attentive when I first reached out to them. And you know, they just made it seamless. They were very open and honest, and I just didn't think—you know, it just felt like a good company. I would say an A+ overall; they were great. They really have a good business. I would definitely recommend them. ”

Review by
05/12/2017

“They were great. It was fantastic. The guys did a great job. Very helpful. It was the best money I've spent in a long time. The guys were really quick. They were done, probably, a couple hours earlier than I thought they might and they were really good to work with. I'll give them an A+ overall. I would recommend Isaac’s Moving and Storage. ”

Review by
05/12/2017

“They did a great job. I think from the bid point forward, everything was great. They were professional when they bid us, they brought on enough people, they moved us quick, and they were very professional in the move. I'd give them an A+. I've moved corporately a number of times. This is the best moving experience we've had, far and away. ”

Review by
05/12/2017

“It was very positive. They just did a great job, everyone I spoke with, from Rachel in the office to the guy in Pennsylvania we worked with. The guy who actually picked up the stuff did a great job, and the deliveries on each end worked out well. We had three separate moves. Overall, we were very happy with them. I would say they’re A+. ”

Review by
05/12/2017

“It was a great experience. They were on time. They broke absolutely nothing. Everything was accounted for at all times. They were able to accommodate my schedule. The guys were able to get everything in the house, set up in a reasonable time. The whole experience was phenomenal. I had no complaints, and I would highly recommend them. ”

Review by
05/12/2017

“There was nothing in particular that I liked or disliked. It was fine. They were moving it across the state or part way across the state. They were good. I would give them an A, overall. It was a little while ago so I'm just trying to think back. I think it was fine. I've had an issue with trying to get my bills paid. ”

Review by
05/12/2017

“Nothing in particular I liked or disliked about them. They were very good. They were great packing. They stored our stuff for a few months. I didn't realize I was going to be charged for the last month because it was only a few days, and I thought our stuff was already on a truck, but I didn't even bring that up. It's OK; I figured there was a reason for it. Everything was fine. Nothing was really broken or nothing worth reporting. I had a lot of glassware. Everything came fine, so we were very pleased. I'd give them an A. They were a day late in delivery but I think it's probably because of the weather. They were pretty good, I must say. I would highly recommend them. A friend of mine recommended them to me, and it was the same move from Massachusetts to Florida, so I would highly recommend them.”

Review by
05/12/2017

“They were all nice enough guys, but they left lots of stuff behind—in the kitchen. Well, unlucky for me, I haven't sold my old place yet, so there was no pressure to get everything out, but I've had to go back and empty out the kitchen. Because saying, we want to keep it on time, we want to save you some money. Well it doesn't save me any time, because I had to go back and empty out the kitchen. I'll say a B overall. They did pack everything OK. They were fine except for the fact that they didn't finish the work. I mean, I'm not sure what the point—why they thought it was more important to save me hours pay, or you know, maybe they were told not to turn in any overtime or something—I don't know. You don't always know why they were so concerned about how much money I had to pay for my move, but it didn't really—I had to go back several times. I kept finding things. I should've been the one packing myself, so I can't really point too many fingers. ”

Review by
05/12/2017

“They honored their price. Even though the driver ended up running into some obstacles because of his lack of experience. I don't know how much detail you want me to go into, but the place we lived was pre-approved for the truck to get there, but the driver was very resistant in wanting to drive into the complex. He finally did. We helped clear the traffic so that he could leave, and then when we got to Florida, we were on a street that was still under construction, and there were a lot of vehicles in the road that he felt very uncomfortable about driving around. So, he ended up having to park a ways away. They had to go out and find a shuttle, and then they would unload our stuff into the shuttle and bring the shuttle, which was a smaller truck to our house and unload that. My feeling was that we shouldn't incur a cost because other tractor trailers were driving up and down that street all the time, but the driver only had three years of experience, so he didn't feel comfortable. But they honored their price. They didn't charge me more for the driver not feeling comfortable making that trip, and I was very pleased with that. They were also very courteous, very professional. If the driver had more experience, I don't think we would have experienced that problem at all, but everything else about the experience with Isaac's was very good, and I recently recommended them to a friend who's making a similar move. I would say, other than some delays, in the end they got to the right result—so I would give them a B+. Very courteous of our home and our possessions, and very conscientious. ”

Review by
05/12/2017

“They moved us across the country. We had a very bad experience with them. And normally we wouldn't say it—but it was pretty bad. They were misleading in the way they advertised their service. And what happened was, we needed it by a certain day, and we ended up not having a bed or furniture, or basically anything we needed for two weeks, after the point that we thought it would be delivered. And the way it worked was—so we essentially slept on the floor for two weeks. And they also charged us a thousand—one thousand to three thousand dollars more, because they under-calculated the weight of our items. Even though we described our items correctly but they under-calculated the weight. We thought we were getting a good deal, or at least, a fair deal. But instead we got our stuff two weeks late, slept on the floor, and got charged almost twice what we thought it would be. Isaac's may have been the one that actually delivered it, and the only bad part there was the time, but there was another company that we used Isaac's through. But anyway, it was just—it was a very bad set up. The thing is, Isaac's did a great job. They just—the company that we went to get them through charged us a lot more, so, I don't know—I don't know if—I think it was the other one. I think Isaac's moving and storage, like that company itself, if we would've gone directly though them, it would have been fine.”

Review by
05/12/2017

“They were professional. They didn't destroy anything. They were very good. They were quick, well organized. I can't give them enough superlatives; they were absolutely spectacular. Since I don't believe in perfect, I'm going to say a B+ overall, but they were as close to being perfect as you can get. I would definitely use them again, and I would recommend them. I want to just make one statement—that includes their office staff, not just the people that delivered and picked up and brought back. I mean, the whole experience was just wonderful. ”

Review by
05/12/2017

“They did a good job preparing all the furniture to move. Many, many years ago, when I was still a freshman in college, I worked for a moving company in Houston, TX, so I have a little experience. These guys were very good preparing the furniture, wrapping it, making it such that it would be safe and the furniture would come out on the other end just fine. They were efficient loading, efficient unloading on this end, courteous. I thought the price was fine, fair. I did get bids, so I thought they did a really good job. I'd give them an A+. ”

Review by
05/12/2017

“I really liked the guys; they were very professional. They did a good job. I disliked—there were, like, two or three things that were actually little bit broken that we found out after the move, like after everyone was gone, weeks later. So—Mostly lights but there's a lot of stuff to move. I mean, so, not everything can go well, probably. I'd give them an A- overall. Those guys are great. They were on time and everything was pretty clean. I'd say I'd possibly recommend Isaac’s Moving and Storage. ”

Review by
10/13/2016

“Overall great experience. Isaac's Moving took care of our move. It was seamless. Thank You.”

Review by
10/11/2016

“Broken dishes.”

Review by
10/11/2016

No review comments provided

Review by
10/11/2016

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Review by
10/11/2016

“Isaac's Moving & Storage was extremely helpful. They gave a fair quote. The movers did an excellent job from beginning to end!!! They were extremely professional and easy to communicate with.”

Review by
10/10/2016

“Damaged wall in new location when moving in. Isaac's supervisor took a photo, and told us Isaac’s would be in touch to fix wall. Never heard from anyone. Had to fix it myself.”

Review by
10/10/2016

“They showed up on time (early actually) but then got lost trying to find the next place which was only 2 miles away (in the city). They were lost an hour and a half and I was charged. They also broke my vacuum cleaner and didn't tell me - saw it just after they left.”

Review by
10/10/2016

“Great Company. Second time hiring Isaac's to move my furniture and I recommend them any chance I get. They are amazing and took all the stress out of both times I moved. Their speed is impressive and are very professional and reasonable price, compared to other estimates I got. Very Satisfied customer.”

Review by
10/10/2016

“Both sides of our moves - the Jamaican guys who were one man short in Cambridge, Mass. and the Copenhagen, Dk. guys - were fantastic. We had one slightly broken bowl, that was it. I think I should have specified to the guys that it was a piece of art and should be packed like one, but I didn't see when it went into the box.”

Review by
10/10/2016

“We are extremely happy that we used Isaac's Moving & Storage for our international home relocation from Boston, MA to Germany. The customer service is superb, prices are adequate, everything was punctual, and the moving crew was extremely reliable. I would not choose any other Moving Service for international moves from New England.”

Review by
10/10/2016

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Review by
10/10/2016

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10/10/2016

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10/10/2016

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10/10/2016

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Review by
10/10/2016

“Poor job packing other items.”

Review by
10/10/2016

“The only thing they did was pick up our furniture and moved it to Isaac's”

Review by
10/10/2016

“Courteous service, punctual, honest. A pleasure to deal with.”

Review by
10/10/2016

No review comments provided

Review by
10/10/2016

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Review by
10/09/2016

“My daughter used them moving into a new house and liked them. I moved my dining room set to her house.”

Review by
10/09/2016

No review comments provided

Review by
10/08/2016

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10/08/2016

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Review by
10/08/2016

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Review by
10/08/2016

“They were amazing! Professional caring neat and exceptionally hard working.”

Review by
10/08/2016

“Ours was a simple move with several valuable and fragile antiques. When I offered to pack these myself, Isaac's representative asked why not let the insured pros do the job. Made sense to me. Everything arrived intact and placed as labeled. Gentlemen top to bottom!”

Review by
10/07/2016

“Showed up a day early unannounced. Broke expensive furniture pcs., lost items and complained our move was too big and they should've had more guys the whole time. Settled for pennies on the dollar, they have you over a barrel.”

Review by
10/07/2016

“They were very polite and professional. They took care to wrap everything in blankets and box up pictures & TV. They were very quick 29th packing and loading the truck. I would highly recommend them if you are planning on moving.”

Review by
10/07/2016

“We've used IM&S twice now for moving, one of which was a multi-part move, from storage to apartment, from apartment to house as we were shifting furniture around. The movers were professional, thorough, and sensitive to our needs around antique and delicate pieces that required extra care. We highly recommend Isaac's.”

Review by
10/07/2016

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Review by
10/07/2016

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10/07/2016

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10/07/2016

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Review by
10/07/2016

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Review by
10/06/2016

“The service was good. The customer service and timing was good.”

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