Smart Choice Cleaning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Smart Choice Cleaning has received 4.4 out of 5 stars based on 119 customer surveys conducted through Our Research Partners.
5
84
4
15
3
9
2
8
1
3
6th year as a Best Pick Call
"Our mission is to provide the most outstanding customer experience ever. We do this by creating lasting and positive relationships with our clients and by using our experience, education, and systems to provide an unparalleled level of service that is backed by our 100 percent money-back guarantee."

John Alzubi | President
Company Information
Services Offered
Smart Choice offers a full range of housecleaning services, including one-time, weekly, biweekly, monthly, post-construction, and move-in and move-out cleaning services. The company also offers carpet and upholstery cleaning and stain removal, water damage restoration, tile and grout cleaning, and Oriental rug cleaning. Smart Choice specializes in deep cleaning and offers green cleaning products.
Services Not Offered
Smart Choice does not offer laundry, ironing, or dishwashing services.
Minimum Job
A minimum of $139 is required.
Warranty
The company offers a money-back guarantee for issues reported within 48 hours.
Company History
Smart Choice was started in 2004.
Distinctions
The company is a Cleaning for a Reason partner.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
14325 Willard Rd Suite E
Chantilly, VA 20151
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Smart Choice Cleaning has received 4.4 out of 5 stars based on 119 customer surveys conducted through Our Research Partners.
5
84
4
15
3
9
2
8
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/20/2021

No review comments provided

Review by
09/03/2021

“They did a fantastic job.”

Review by
09/03/2021

“They did a great job cleaning our front hallway. It looks brand new! I've tried other services for cleaning and none of them were close to doing an adequate job. I keep going back to Smart Choice Cleaning, because they clean it so well! They are prompt, courteous and do a fantastic job. I will be using them again!”

Review by
09/03/2021

“They did a good job.”

Review by
09/02/2021

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09/02/2021

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08/24/2021

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08/24/2021

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08/24/2021

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Review by
08/24/2021

“Very thorough. Nice and professional workers.”

Review by
08/24/2021

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Review by
08/24/2021

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Review by
08/24/2021

“I called Smart Choice as they had cleaned the apartment prior to our moving in. I was given a cost for the clean to be done after our move out. When the staff arrived they immediately said they could not complete the task in the time required. They worked hard and I believe them. They spot cleaned the carpets so that professional cleaning was no longer needed; I was charged a cancellation fee for carpet cleaning.”

Review by
08/24/2021

“I recommended Smart Choice to my mom and it was a disaster. They rescheduled on the day of service and said they'd come "tomorrow". The next day was Sunday and my mom waited around all day for them. She called Smart Choice and was told SHE should have KNOWN they weren't open on Sunday.”

Review by
08/24/2021

“After reading excellent reviews, I decided to use Smart Choice for move-in/move-out cleaning and their carpet cleaning services for our townhouse. I will say, the cleaning itself was great. Unfortunately, the CUSTOMER SERVICE WAS THE WORST I’ve ever experienced, and I will never use this company again. One of the maids accidentally messed up our coat closet door and shattered the glass from the bottom/main shelf of our refrigerator on the day we were moving out of state. I get it, accidents happen and luckily, the maid was not cut/hurt, but the way this company handled it was OUTRAGEOUS. I spoke with Elva (Smart Choice manager) on how to proceed. She tried to have someone replace the glass with plexiglass (which is far from glass) and it would not fit in our fridge properly. That’s a-whole-nother story that I won’t get into. Then, they charged us 30 minutes of additional time for what it took to clean up the glass that the maid broke?!?! When I asked Elva about the additional charge after the two huge inconveniences, she deceivingly told me that she already took off the charge for the third maid, but we only had two maids the entire time… We spent at least 30 minutes fixing the coat closet door ourselves, hours figuring out a solution for the fridge shelf, and spent almost $700 for the services we received. There was no discount for the mistakes/inconveniences they made, and instead we were charged extra. UNBELIEVABLE and completely unprofessional. Not a "smart choice" at all.”

Review by
08/22/2021

“Smart Choice did an amazing job cleaning the condo that we were moving out of. They did a great job working with my schedule, giving me an accurate estimate, and keeping me informed of when they would be done. When they were done, it looked better than when we had moved in. I'd definitely recommend them and hire them again.”

Review by
08/19/2021

“I love the quality of the service and the personality and character of the service people. I have never had any problems, excellent quality service. Excellent, excellent, excellent.”

Review by
08/19/2021

“I love working with them. I have worked with them for years, they have great quality work and I'm very happy with their service.”

Review by
08/19/2021

“They do great work for reasonable prices.”

Review by
08/19/2021

“I had them clean my apartment as I was moving into new house in Arlington. They left the house completely spotless and we received no fees from our apartment complex.”

Review by
08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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Review by
08/18/2021

“Very customer-friendly.”

Review by
08/17/2021

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Review by
08/16/2021

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Review by
08/16/2021

“They were very punctual, and did a great job. Everything happened in a very timely manner.”

Review by
08/15/2021

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08/15/2021

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08/15/2021

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Review by
08/15/2021

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Review by
08/12/2021

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Review by
08/12/2021

“We have used Smart Choice Cleaning for disinfecting following a Covid exposure, for water remediation and restoration and for some painting. They have been exceptional to deal with in each capacity and are extremely professional. We also had them bid on a cleaning contract and they were right on target with their bid. Great folks to work with.”

Review by
08/12/2021

“They are always on time and reliable. I would give 4.5 stars if possible because there are some cleaning crews better than others, but I will round up because they do work hard and the price is right.”

Review by
08/12/2021

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08/12/2021

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08/12/2021

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08/12/2021

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08/12/2021

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08/12/2021

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Review by
11/16/2020

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11/16/2020

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11/16/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/03/2020

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11/02/2020

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11/02/2020

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11/02/2020

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11/02/2020

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11/02/2020

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11/02/2020

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Review by
11/02/2020

“They have been cleaning my house since 2011. I still have them, so they must be doing a good job!”

Review by
11/02/2020

“They are always on time and very efficient. I have good experiences with them before.”

Review by
11/02/2020

“I hired them to clean my house and the house had just had renovations and was 99% empty. They did not have to move furniture or anything. I told Regina that the workshop had to be cleaned properly and if they needed more time to let me know because they had allotted 4-4.5 hours to clean. They left after 4 to 4.5 hours and it was not cleaned properly toward the back. It was a week or two later that I went over there. I called them about it and said that I spoke with Regina about this up front and I needed them to go back over there and finish and I would pay them for another hour, and they would not. I would not refer them to anyone.”

Review by
10/26/2020

“I have had really good and really bad sessions when I've hired Smart Choice. Prices are high so quality should always be high”

Review by
02/12/2020

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Review by
02/07/2020

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01/22/2020

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01/20/2020

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01/20/2020

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01/20/2020

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01/20/2020

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Review by
01/20/2020

“The staff has done an excellent job for me over the last seven years. They are very loyal, consistent, and professional.”

Review by
01/20/2020

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Review by
01/15/2020

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Review by
01/08/2020

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Review by
01/07/2020

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Review by
01/07/2020

“I'm not happy with the overall service.”

Review by
01/06/2020

“The owner offered me a complimentary service to help me out.”

Review by
01/06/2020

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01/06/2020

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01/06/2020

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01/06/2020

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Review by
12/23/2019

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Review by
12/22/2019

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Review by
12/22/2019

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Review by
12/16/2019

“The two cleaners assigned to my move-out cleaning showed up on time, were very personable, did a great job, and finished sooner than estimated. I'd use Smart Choice again.”

Review by
12/15/2019

“I've had Smart Choice several times when I want a really good cleaning. They've always been wonderful. However, a friend used them last week and she was not happy. The ladies didn't understand what they were supposed to do, so after they did the couple of major things that she pointed out, they left the rest of the place not done. Probably the major problem was that the women didn't understand English.”

Review by
12/15/2019

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Review by
12/15/2019

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Review by
12/15/2019

“They stole items from me and when I complained they only brought back half of what they took.”

Review by
12/14/2019

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Review by
12/13/2019

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12/12/2019

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12/12/2019

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12/12/2019

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12/12/2019

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12/12/2019

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12/12/2019

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12/12/2019

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12/12/2019

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Review by
12/12/2019

“The team showed up promptly as expected.”

Review by
12/12/2019

“They were responsive, quick, and through.”

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