Winters Home Services
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.3 out of 5 stars based on 86 customer surveys conducted through GuildQuality.
5
54
4
18
3
4
2
4
1
6
5th year as a Best Pick Call
"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President
Company Information
Services Offered
Winters Home Services specializes in the service, repair, and installation of heating and cooling equipment for residential customers. In addition to installing air quality control products, the company offers plumbing and drain services.
Services Not Offered
Winters Home Services does not work on window A/C units or oil heating systems.
Warranty
The company honors manufacturers' warranties on parts and offers a variety of maintenance plans for HVAC systems.
Company History
Winters Home Services is a local company that was founded in 1995.
Employee Information
Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to being serviced.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
67 Smith Place
Cambridge, MA 02138
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Winters Home Services has received 4.3 out of 5 stars based on 86 customer surveys conducted through GuildQuality.
5
54
4
18
3
4
2
4
1
6
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
05/04/2020

“Helped out with a new boiler, reasonable quote, respectful technician. Overall outstanding. We were very happy with Winters”

Review by
05/02/2020

“The boiler's working again, but I need to call Winters to remind them to finish the job! See below.”

Review by
03/16/2020

No review comments provided

Review by
03/16/2020

“I would like to recognize Maury for his exceptional service.”

Review by
03/16/2020

“The first guy they sent out basically did nothing except jiggle something around. We were unhappy with that. The second person they sent was wonderful!”

Review by
03/16/2020

“The response time from Winters Home Services exceeded my expectations.”

Review by
03/16/2020

“The technician came and diagnosis the situation and then went to get the part. It was all great.”

Review by
03/16/2020

“The person who came out to the house the first time. He was great and I would recommend him to anyone.”

Review by
03/13/2020

“The price could be better.”

Review by
03/12/2020

“I was satisfied.”

Review by
03/10/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

“Prompt, courteous, efficient, affordable. Excellent experience!”

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

“great”

Review by
03/09/2020

No review comments provided

Review by
03/05/2020

“Was too long ago to remember who it was.”

Review by
03/05/2020

“The guy that came did a good job.”

Review by
03/05/2020

“There is no one I would like to recognize at this time.”

Review by
03/05/2020

“I can't remember any of their names.”

Review by
03/05/2020

“The young gentlemen who came out in response to my call.”

Review by
03/05/2020

“The response time and accommodation were two areas that they impressed me with.”

Review by
03/05/2020

“There is no one I would like to recognize.”

Review by
03/04/2020

“On time very good work the techs understand your problems and explain everything to you before they do the job. We are very happy with winters”

Review by
03/04/2020

“Fantastic response and service”

Review by
03/04/2020

“I am very happy with them, and I will use them again.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“Rafael Guzman was the technician that came the last time. He was very helpful and knowledgeable. He is an excellent technician and I would like him to be recognized for his good work at this time.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“I was very unhappy with the work that they did.”

Review by
07/25/2018

“I would like to recognize Zane.”

Review by
07/15/2018

No review comments provided

Review by
07/05/2018

“I was satisfied with their timeliness and professionalism.”

Review by
07/05/2018

No review comments provided

Review by
07/03/2018

“John the service guy should be recognized.”

Review by
06/24/2018

“Vinnie did a great job with our furnace.”

Review by
06/19/2018

“They were all perfect.”

Review by
06/19/2018

“I was most satisfied that they were prompt and on time.”

Review by
06/18/2018

“He did the work quickly and was very thorough in what he knew. He was really competent.”

Review by
06/18/2018

“I love Steven. He's awesome. He helped me with a couple of things.”

Review by
06/17/2018

“Winters is prompt, have knowledgeable service staff, and DO the job.”

Review by
06/14/2018

“Winters Home Services met all of my expectations.”

Review by
06/13/2018

“I didn't know what to expect. I was very pleased.”

Review by
06/11/2018

“Kenny made sure we were not without water while we were waiting for parts to come in.”

Review by
06/10/2018

No review comments provided

Review by
06/08/2018

“They were very responsive in coming. They scheduled as soon as they could to fit me in. I appreciated that.”

Review by
06/07/2018

“Joe and Jimmy did a good job with the install.”

Review by
06/07/2018

“Winters Home Services always exceeds my expectations. I have been using them for years.”

Review by
06/07/2018

No review comments provided

Review by
06/07/2018

“They failed to fix my broken air conditioning unit.”

Review by
06/07/2018

“I think their prices are very, very high. I called around afterwards and found a lot cheaper.”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“Winters did a good job. I had some trouble with the furnace keeping up with the heat.”

Review by
03/29/2018

“They've been prompt and courteous.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“It was a great experience!”

Review by
03/28/2018

“They had to reschedule for some other client emergencies. We understood—it was not their fault.”

Review by
03/28/2018

“Initially, they came out for busted pipes. It was 10 at night and they stayed until two in the morning. It was an emergency call. I found their information from a website. We worked with them recently for mold in the air conditioner as well. I plan to use them when I replace my air conditioner. They all deserve raises!”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“Winters did a fantastic job. They were just pricey. They did the work.”

Review by
03/28/2018

“Some things had to be redone. They were supposed to come one particular day, and then they called and said some people wouldn't be able to come because of a holiday the next day. That happened two times.”

Review by
11/02/2016

“The guy from Winters that came out was great. I was very happy with them. They didn’t do any work, he was just checking things out for me, but from what he was talking about, I'd grade him an A.”

Review by
11/02/2016

“Winters was really easy to work with. We really liked the service person that came out. He worked over the weekend, he made a lot of extra effort to do the repairs, and I was happy with the work. They're an A.”

Review by
11/02/2016

“I'd say their attention to detail was great. They were very friendly and punctual, and I appreciated that. I would definitely say they're an A.”

Review by
11/02/2016

“Winters did work for me a while ago. I moved down to North Carolina about four months ago. I'd say I have no complaints. I'd recommend them.”

Review by
11/02/2016

“They came and started the job right away. I would say they’re an A.”

Review by
11/02/2016

“It was an excellent experience. I have no complaints.”

Review by
11/02/2016

“They were wonderful; they were very good.”

Review by
11/02/2016

“Winters did work for me. They were good.”

Review by
11/02/2016

“My husband was here during the day with them. They were excellent; no complaints.”

Review by
11/02/2016

“There was nothing in particular I liked about them. I'd grade them an A.”

Review by
11/02/2016

“They did work in the summer, and they did a good job. I have no complaints. I would recommend them.”

Review by
11/02/2016

“Best Pick Reports is how I found Winters. I'm trying to remember what we had done. They were very efficient. He came in, was quick to diagnose, and was able to fix it the same day. That was helpful. When our heater broke recently, that company could not fix it the same day, so we used somebody else. I'd rate them an A-.”

Review by
11/02/2016

“They were professional. I was just getting an estimate, but I did have a small little job they took care of, which was good. I wasn't expecting that to be done then. I thought it was going to have to require another visit, but even though they did an estimate, they took care of that one small little project. I would say they're an A.”

Review by
11/02/2016

“I'd give it overall a B+.”

Review by
11/02/2016

“I'd grade them a B.”

Review by
11/02/2016

“Everything was generally good. Our system is very expensive. I'd grade them a B+.”

Review by
11/02/2016

“I'm trying to remember. They came and did an assessment. They didn't really do much work, they just assessed what was wrong with my cabinet area. I'd give them a B+.”

Review by
11/02/2016

“They weren't great. They said that the air conditioner was broken but it wasn't. I guess they're a D. Their punctuality was excellent.”

Review by
11/02/2016

“I thought they were very expensive, and the repair didn't last me 24 hours before it broke again. That's pretty much it. They were very expensive for all of their services. They were very quick. I found some leftover parts that they had left.”

Review by
02/24/2016

“I liked the company because they came 2 or 3 times here. I spent a lot of money with the company and they did the work good and fixed the pipes. There is still a problem but not like before. They did work on the boiler and central A/C/heating. They changed an old part because when I bought I did not know about the problems with the central A/C and central heat. I tried so many different companies in the beginning and then I found this one. I’d give them an A.”

Review by
02/18/2016

“They had prompt service, great expertise in their field. I like that a part that was relatively obscure was found within a half hour's time. We were without hot water for a couple of days and we were just overjoyed to have it back in working order. The expense was great, but it was a part that was relatively—the furnace system's what they installed, and it was a part that either has a longevity of twenty years plus or five years in our case. There was no blame to lay on anybody. I'd give them an A.”

Review by
02/18/2016

“They came in very fast. It’s great customer service every time you call them. Whoever's in the office is doing a great job, and then the people they send out are very educated. They don't try to hard sell you on getting the most expensive thing. They educate you enough and give you all the options for you to decide on what to do for your situation. My system wasn't working in the summertime, so they came, put more Freon in it, and then put a sealant in it. I couldn't break the bank at this moment in time, so we just had to do a quick fix, but we went middle-of-the-road because the sealant he put in should have fixed the crack in there. I'd give them an A+.”

Review by
02/18/2016

“I would definitely use them again. I had a heating issue on the second floor of my house, and they had to replace a unit to heat the upstairs. The rep who came to the house was fantastic and did a great job. I'd rate them as an A+ company.”

Review by
02/18/2016

“I liked that they came when they said they said they were going to come, did what they said they were going to do, and charged me what they said. They were fixing the radiators on our heating system. I'd used them before. I'd grade them an A.”

Review by
02/18/2016

“I plan to use them again. They were able to come quickly. I had furnace issues that needed to be addressed immediately. It seemed a fair price. They did good work. One of my neighbors uses them and that's how I found them. I'd give them an A.”

Review by
02/18/2016

“It went great. Everything was fixed pretty fast for the price. They did work on my furnace that stopped working. They managed to come the same day, which was nice because it was cold outside. Everything was fixed in a couple of hours. The response was good because they came the same day. They were very professional and explained everything that was wrong with my furnace, so I liked that. I'd give them an A.”

Review by
02/18/2016

“They were responsive and professional. They replaced a water heater and a boiler for me. I found them through a referral from my in-laws. I'd give them an A.”

Review by
02/18/2016

“They were always helpful. They were fixing something with the furnace. They’re the ones that installed our furnace a few years ago also. I'd give them an A.”

Review by
02/18/2016

“I just thought they were very friendly and knowledgeable. They were looking at my heating system. I just know about them from the area. I'd give them an A.”

Review by
02/18/2016

“The guy seemed to know what he was doing, and he did the work. They were just maintaining the new gas furnace and checking it out.”

Review by
02/18/2016

“They were very efficient, on time, and neat. They were working on my heating system. I'd grade them an A.”

Review by
02/18/2016

“They're very knowledgeable about the various things that have to be done, very thorough, and very personable. They were changing over a computer board in my boiler. I've known about them for years. I'd give them an A.”

Review by
02/18/2016

“Winters did work for us. They were doing the annual inspection and maintenance for the HVAC unit. I liked that they showed up when they said they would, they did what they had to do, and they seemed knowledgeable. I'd rate them as an A.”

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