Winters Home Services
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
93
4
12
3
4
2
2
1
7
6th year as a Best Pick Call
"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President
Company Information
Services Offered
Winters Home Services specializes in the service, repair, and installation of heating and cooling equipment for residential customers. In addition to installing air quality control products, the company offers plumbing and drain services.
Services Not Offered
Winters Home Services does not work on window A/C units or oil heating systems.
Warranty
The company honors manufacturers' warranties on parts and offers a variety of maintenance plans for HVAC systems.
Company History
Winters Home Services is a local company that was founded in 1995.
Employee Information
Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to being serviced.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
108 School Street
Watertown, MA 02472
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
93
4
12
3
4
2
2
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/27/2021

“Communication met or exceeded my expectations.”

Review by
07/27/2021

No review comments provided

Review by
07/27/2021

“Pricing, very happy of serv and technicians.”

Review by
07/26/2021

“I would like to recognize the technician for his exceptional service.”

Review by
07/26/2021

No review comments provided

Review by
07/16/2021

“Zane is always polite and knowledgeable. Explains everything”

Review by
07/12/2021

“Mari should be recognized for his exceptional service.”

Review by
07/06/2021

No review comments provided

Review by
07/06/2021

No review comments provided

Review by
07/06/2021

No review comments provided

Review by
07/06/2021

No review comments provided

Review by
07/06/2021

No review comments provided

Review by
07/05/2021

“They were very professional and knew what they were doing.”

Review by
07/05/2021

“Brian did a great job.”

Review by
07/05/2021

“They are generally great for responding to emergencies. However, I think that because they are emergency focused they are not great in scheduling. I am no longer using them unless its an emergency.”

Review by
07/05/2021

“Maury and Brian both had exceptional service.”

Review by
07/05/2021

“They were good.”

Review by
07/05/2021

“They met my expectations with the service they provided for the heating system.”

Review by
07/05/2021

“All areas met my expectations. They are very professional.”

Review by
07/05/2021

“I would like to recognize Zale for exceptional service.”

Review by
07/05/2021

“The service was not exceptional. The diagnosis was not the problem. I was satisfied because they resolved it at the end.”

Review by
06/29/2021

No review comments provided

Review by
06/29/2021

No review comments provided

Review by
06/29/2021

No review comments provided

Review by
06/22/2021

No review comments provided

Review by
06/21/2021

“Winters came to my rescue during the June 2021 heatwave. My downstairs air handler seemed not to be working properly. Winters promised to push my work to the front of the line. Brad H., the Winters technician, came from an install from Woburn, MA after 8:00 pm. Turns out that Brad was also the Winters technician who installed the unit a year ago. He carefully checked the unit, its condenser in the courtyard and the thermostat. We discussed the ins and outs of the unit and he laid to rest some of my concerns. When Brad left, the unit was running, the cooling process had begun and released the upstairs unit from working overtime. I was more than grateful, especially also because Brad told me to immediately contact him if there were any issues, and he would set things right. Thank you so much Winters!”

Review by
06/21/2021

“What kind of air-conditioning service company claims to provide "24/7 priority service" for their annual contract customers, but makes you wait 10 days for an emergency repair in the middle of the summer? Answer: The kind of company that doesn't actually provide the stated service and doesn't plan to keep your business, apparently. Spoke with Jenny today on behalf of my elderly parents. Explained that the A/C isn't working. We have had temps in the 80's. Was told we have to wait 10 days for the next available HVAC A/C technician. I said, what about your 24/7 priority policy? She said we don't have any A/C technicians until then. That's laughable. You can be SURE we won't renew our annual contract. Plus, their contract is TWICE as expensive as the one I have. Oy.”

Review by
06/20/2021

“Maury was great”

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“Maury”

Review by
06/20/2021

“Absolutely. They are open, plain spoken and focused on fixing any/all”

Review by
06/20/2021

“They were fantastic. Did the job perfectly and communicated with me to make sure we were all on the same page. I would absolutely recommend them.”

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“Brian always exceeds my expectations. He does the job with excellence, going above and beyond?he doesn?t settle for ?good enough?. He deserves 6 stars!”

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“All who have come out have been great!”

Review by
06/20/2021

“Responsive and reliable but expensive. Trying to sell protection plans.”

Review by
06/20/2021

“They were responsive and fast”

Review by
06/18/2021

No review comments provided

Review by
06/18/2021

“Brian ?”

Review by
06/18/2021

“Courteous efficient and proficient service !”

Review by
06/18/2021

“Professionalism and punctuality.”

Review by
06/17/2021

“Michael and Brad - both amazing. Just sorry I don?t know their last names”

Review by
06/17/2021

No review comments provided

Review by
06/17/2021

No review comments provided

Review by
06/17/2021

“Excellent communication. An education. Your website is also very good.”

Review by
03/01/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
11/24/2020

No review comments provided

Review by
11/23/2020

“Organized, professional, knowledgably, clear communication”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“John H”

Review by
11/17/2020

“Communication between employee and home office need improvement.”

Review by
11/16/2020

“Tomy”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/14/2020

“Very professional”

Review by
11/11/2020

“They agreed to come on the weekend when others I tried would not and they correctly diagnosed and solved the problem. They were excellent.”

Review by
11/11/2020

No review comments provided

Review by
11/10/2020

“I would like to recognize Anthony for his exceptional service.”

Review by
11/10/2020

“The customer service was excellent.”

Review by
11/10/2020

“Zane with Winters Home Services has been at my home several times. Zane is knowledgeable, willing to explain, and we always have an interesting conversation.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“I can't remember any names.”

Review by
11/10/2020

“They met and exceeded all of my expectations.”

Review by
11/10/2020

“Service wise it was great service. Beyond that, everything was as I would expect it to be.”

Review by
11/10/2020

“They provided convenient scheduling and efficient service!”

Review by
11/10/2020

“The communication is really good! Every time we call, they pick up, and they understand our problems.”

Review by
11/10/2020

“My technician Zane was really professional. He cut to the chase and was very efficient.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“dedication to client was great”

Review by
11/10/2020

“They fixed the problem relatively quickly.”

Review by
11/06/2020

“Our technician, Zane did a great job.”

Review by
11/06/2020

“I would recommend Winters Home Services to a friend because the contractors are always professional and do a great job.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“We don't remember their names! But our technicians were fabulous. Please know we think they're excellent.”

Review by
11/05/2020

“Jesse listened to my problem and did what he could aside from replacing parts Willy nilly. Fingers crossed.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
05/04/2020

“Helped out with a new boiler, reasonable quote, respectful technician. Overall outstanding. We were very happy with Winters”

Review by
05/02/2020

“The boiler's working again, but I need to call Winters to remind them to finish the job! See below.”

Review by
04/01/2020

No review comments provided

Review by
03/16/2020

No review comments provided

Review by
03/16/2020

“I would like to recognize Maury for his exceptional service.”

Review by
03/16/2020

“The first guy they sent out basically did nothing except jiggle something around. We were unhappy with that. The second person they sent was wonderful!”

Review by
03/16/2020

“The response time from Winters Home Services exceeded my expectations.”

Review by
03/16/2020

“The technician came and diagnosis the situation and then went to get the part. It was all great.”

Review by
03/16/2020

“The person who came out to the house the first time. He was great and I would recommend him to anyone.”

Review by
03/13/2020

“The price could be better.”

Review by
03/12/2020

“I was satisfied.”

Review by
03/10/2020

No review comments provided

Review by
03/09/2020

No review comments provided

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