Unique Indoor Comfort
7th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Unique Indoor Comfort has received 4.6 out of 5 stars based on 104 customer surveys conducted through Our Research Partners.
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7th year as a Best Pick Call
"At Unique Indoor Comfort, we are dedicated to providing the ultimate experience with superior installations and service for every single customer. We are committed to promoting healthy living with ideal indoor air quality using high-efficiency equipment that saves money and increases total indoor comfort."

Steve Martin | Owner
Company Information
Services Offered
Unique Indoor Comfort is a full-service heating and air conditioning contractor that performs installations, preventative maintenance, full diagnostic services, and repairs for a variety of heating and cooling equipment, including ductless systems, high-velocity systems, heat pumps, hydronic systems, boilers, furnaces, and geothermal systems. The company also offers 24-hour emergency service.
Warranty
Unique Indoor Comfort offers a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1967 and is family owned and locally operated.
Distinctions
Unique Indoor Comfort is part of the Mass Save Heat Pump Installer Network.
Additional Information
The company offers products from brands such as Bosch, Mitsubishi, Carrier, SpacePak, and Unico.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
77 Alexander Road Unit #9
Billerica, MA 1821
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:30 am - 5:00 pm
Sun
8:30 am - 5:00 pm

Compiled Score:

Unique Indoor Comfort has received 4.6 out of 5 stars based on 104 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/26/2022

“Have already done so many times”

Review by
07/18/2022

No review comments provided

Review by
07/18/2022

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Review by
07/18/2022

“Excellent, prompt, and courteous service, from obtaining a quote, to installation, to performing maintenance.”

Review by
07/18/2022

No review comments provided

Review by
07/18/2022

“Unique replaced both of our hydronic heat/AC systems with heat pump systems over two consecutive years. These are extremely complicated systems because there are 3 zones in our house, and the systems are are tied into the boiler (automatically switching between the heat pump, boiler, and AC). The systems work flawlessly because Unique has the requisite expertise in choosing, sizing, and installing these types of systems. I fully trust Unique to get the job done fast and right.”

Review by
07/18/2022

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07/18/2022

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07/11/2022

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07/11/2022

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07/11/2022

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Review by
07/11/2022

“Estimating job process went well, install seemed rushed and didn't communicate well with client as it was happening. Initial service tech months later was very nice.”

Review by
07/07/2022

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Review by
07/07/2022

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Review by
07/07/2022

“Every stage exceeded our expectations -- from the initial consult/planning until the last day of the job! I think what set Unique Indoor Comfort apart was their creativity in being able to give us a whole-house solution, with really competitive pricing, and amazing quality & speed of work. Can't say enough good things!”

Review by
07/07/2022

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Review by
07/06/2022

“on time, friendly service, good value.”

Review by
07/06/2022

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Review by
07/06/2022

“Very happy with the central air system they installed.”

Review by
07/06/2022

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07/06/2022

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07/06/2022

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07/06/2022

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Review by
02/08/2022

“Unique Indoor Comfort provided a competitively priced proposal for the type of system we preferred, They agreed that our preference was the most sensible solution for cooling our gambrel style house. Of all the companies interviewed they were the most knowledgable of the operation physical requirements and successful installation of a high velocity system. Their methods of installation ensured minimal disruption of the living spaces and very little cleanup. Unique Indoor Comfort scheduled the work in the spring and completed the work without unforeseen conditions or change orders with additional expense. The system has performed well.”

Review by
02/04/2022

“Friendly, Clean, Capable, Experienced. You won't find a better company to install and service residential heating and cooling systems.”

Review by
02/04/2022

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02/04/2022

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02/04/2022

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02/01/2022

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01/30/2022

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Review by
01/28/2022

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Review by
01/28/2022

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Review by
01/28/2022

“The customer service and installers are very nice. The project took far longer than projected, and I have 2 open issues that need to be resolved in the Spring. The permitting process was flawed by Unique, and I was not pleased with how that went.”

Review by
01/23/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

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Review by
01/20/2022

“Unique Indoor Comfort is an extremely professional and are a great company in general. So far, They are one of the best companies I have worked with.”

Review by
01/19/2022

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01/19/2022

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01/19/2022

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01/19/2022

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01/17/2022

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01/14/2022

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01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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Review by
03/19/2021

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Review by
02/25/2021

“Company installed AC systems in 2 places we have lived. Both were extremely complicated jobs and they did a masterful job. Now they do annual check of the system and the technician they send each year knows our system and does great work.”

Review by
02/25/2021

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02/25/2021

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02/25/2021

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02/25/2021

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Review by
02/25/2021

“I used to like them quite a bit, but I really struggled with them when my air-conditioning broke. I couldn't get anyone to call me back. The guy came and didn't take any notes. They kept losing my information. They told me they couldn't come out for 6 weeks. No one followed up with me at all. It was a suboptimal experience. I ended up going with a different company who came out within 36 hours.”

Review by
02/24/2021

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Review by
02/24/2021

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Review by
02/24/2021

“Would not recommend charged me $308.00 for labor for 20 minutes start to finish and I used them for 3 years never again .”

Review by
02/22/2021

“Install and service of mini duct system was very good. But the AC unit only lasted 10 years.”

Review by
02/21/2021

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Review by
02/19/2021

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Review by
02/19/2021

“Hassle free professional company to deal with.”

Review by
02/19/2021

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02/19/2021

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02/19/2021

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02/19/2021

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02/19/2021

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Review by
02/19/2021

“UIC has been servicing our system for 14 years, and most of the work has been excellent. Responsive and professional. Last year was the exception. Another plumber incorrectly plumbed a water heater, causing damage to the heating system. UIC sent 4 technicians to try to fix the problem before the owner came himself and properly diagnosed the problem. In the end, I contracted UIC to re-plumb the water heater and replace the damaged pump. The owner promised he would help us explain the mistake in a small claims action. When that time came, I reached out multiple times to the owner without any response. Not only did he insist on charging us for the 4 visits during which his new techs were unable to see what the problem was, he refused to honor his promise to help out in recovering our losses with the original plumber.”

Review by
08/12/2019

“We’ve had great experiences with the installation and service of our A/C unit. Highly recommend UIC.”

Review by
08/07/2019

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Review by
08/06/2019

“Great customer service.”

Review by
08/05/2019

“Extremely professional, they got the work completed on time and the follow up was good also.”

Review by
08/05/2019

“The employees from Unique Indoor Comfort were extremely professional. They perform exactly as they say they will.”

Review by
08/05/2019

“These guys do a great job had two ac systems installed last year on a two family. Very nice work and very neat .”

Review by
08/05/2019

“We didn't have a great experience with them through customer experience.”

Review by
08/02/2019

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Review by
07/20/2019

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Review by
07/19/2019

“Working with this company was terrible. I would not recommend them.”

Review by
06/30/2019

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06/30/2019

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06/30/2019

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06/30/2019

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06/30/2019

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06/30/2019

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Review by
06/29/2019

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Review by
06/27/2019

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Review by
06/26/2019

“They were right on schedule and finished the work earlier than scheduled. They were fast on responding to any inquiries. Great customer service.”

Review by
06/25/2019

“I have recommended them to others.”

Review by
06/25/2019

“Unique Indoor Comfort is a very professional organization. I was very happy with the experience every step of the way.”

Review by
06/25/2019

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06/25/2019

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Review by
06/22/2019

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06/22/2019

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06/22/2019

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Review by
06/22/2019

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Review by
06/19/2019

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