Unique Indoor Comfort
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Unique Indoor Comfort has received 4.7 out of 5 stars based on 124 customer surveys.
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4th year as a Best Pick Call
"At Unique Indoor Comfort, we are dedicated to providing the ultimate experience with superior installations and service for every single customer. We are committed to promoting healthy living with ideal indoor air quality using high-efficiency equipment that saves money and increases total indoor comfort."

Steve Martin | Owner
Company Information
Services Offered
Unique Indoor Comfort is a full-service heating and air conditioning contractor that performs installations, preventative maintenance, full diagnostic services, and repairs for a variety of heating and cooling equipment, including ductless systems, high-velocity systems, heat pumps, hydronic systems, boilers, furnaces, and geothermal systems. The company also offers 24-hour emergency service.
Warranty
Unique Indoor Comfort offers a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1967 and is family owned and locally operated.
Distinctions
Unique Indoor Comfort is a Mass Save AC Check Trained Contractor.
Additional Information
The company offers products from brands such as Bosch, Mitsubishi, Carrier, SpacePak, and Unico.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
77 Alexander Road Unit #9
Billerica, MA 01821
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:30 am - 5:00 pm
Sun
8:30 am - 5:00 pm

Compiled Score:

Unique Indoor Comfort has received 4.7 out of 5 stars based on 124 customer surveys.
5
102
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11
3
3
2
6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/06/2019

“Great customer service.”

Review by
08/05/2019

“Extremely professional, they got the work completed on time and the follow up was good also.”

Review by
08/05/2019

“The employees from Unique Indoor Comfort were extremely professional. They perform exactly as they say they will.”

Review by
08/05/2019

“We didn't have a great experience with them through customer experience.”

Review by
08/02/2019

“They did maintenance and they met expectations.”

Review by
07/20/2019

No review comments provided

Review by
07/19/2019

“Working with this company was terrible. I would not recommend them.”

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/29/2019

“The owner, Steve, personally followed through when there was a problem that arose. I appreciate that.”

Review by
06/27/2019

“I would like to recognize Morgan Hughes, he was fabulous and the best thing about this experience.”

Review by
06/26/2019

“They were right on schedule and finished the work earlier than scheduled. They were fast on responding to any inquiries. Great customer service.”

Review by
06/25/2019

“Jonathan & Quinn”

Review by
06/25/2019

“Unique Indoor Comfort is a very professional organization. I was very happy with the experience every step of the way.”

Review by
06/25/2019

“Morgan is the technician that did most of the work at my home over the past couple of years. He is very professional, very clean, and takes the time to explain things to me. He is a pleasure to work with.”

Review by
06/25/2019

“The sales rep Jason was very good.”

Review by
06/22/2019

“Jason”

Review by
06/22/2019

“Scott and Mike”

Review by
06/22/2019

“The installer who was primarily in charge of our project (day to day) was excellent. Very knowledgeable, respectful, helpful and a hard worker. We believe his name was Scott (?)”

Review by
06/22/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/18/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“Professional, respectful, courteous and clean.”

Review by
08/13/2018

“By all means, get a proposal from these folks. I found them well-informed and very price-competitive.”

Review by
08/11/2018

“Brian was extremely professional, well-mannered and worked hard to deliver a difficult installation.”

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

“They met all of my expectations.”

Review by
08/09/2018

“They met my expectations in professionalism.”

Review by
08/06/2018

“system is working as advertised, very happy”

Review by
08/06/2018

“Jonathan was personable, professional, considerate, hard working, respectful. Outstanding person.”

Review by
08/04/2018

“I worked with Jason Comtois to set up the installation, and while I don't have the names of the staff who worked on-site at my home, all the guys were terrific.”

Review by
08/04/2018

“Steve the owner he will work with you till they get it right. Air conditioning comfort is a hard business and he will listen.”

Review by
08/04/2018

No review comments provided

Review by
08/01/2018

No review comments provided

Review by
07/30/2018

No review comments provided

Review by
07/30/2018

No review comments provided

Review by
07/30/2018

“They did a great job. Tough work on a 100 year old house that has been remodeled a few times.”

Review by
07/30/2018

“Brain the lead technician was exceptional at his skill and Steve the owner was exceptional at organizing and getting the job done.”

Review by
03/23/2018

“I was very satisfied with how knowledgeable the salesperson was about the system. There were great ideas presented about installation, and the company has gone above and beyond to make sure we are pleased with the system. I have been referring Unique Indoor Comfort to my friends.”

Review by
03/23/2018

“Excellent job! They were clean, thorough, and very nice! I would recommend Unique Indoor Comfort to anybody.”

Review by
03/23/2018

“A large conditioning unit was installed, and it was not communicated how loud it would be.”

Review by
03/23/2018

“I was very pleased. We haven't used it yet, because it was installed in the fall.”

Review by
03/23/2018

“I wrote a glowing review on another site.”

Review by
03/23/2018

“The Owner was involved; he was great.”

Review by
03/23/2018

“Everything was OK.”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

“The unit in the basement was put in slanted, and the people who installed it threw away the support to make it level. They should have reused it. I'm really concerned about the resale value of my house, because it's slanted.”

Review by
03/23/2018

“I tried to communicate with an Owner, and he shut me down. Things got really bad at the end. It was really unprofessional.”

Review by
02/17/2017

“No complaints at all.”

Review by
02/14/2017

“They're punctual. They're polite and really pay attention not to carry any of the dirt and debris through the house. They did a big A/C repair for me. I would definitely give them an A.”

Review by
02/14/2017

“They were very good. They came when they said that they would. The person that worked was very professional and very helpful. They had to replace a compressor with my air conditioning system. I would give them a B+. Quality of work was good. I believe that they came when they said they would. They knew their stuff. I'd recommend them.”

Review by
02/14/2017

“We didn't have the best experience with them. The work they did was fine, but they weren't very easy to deal with. The people who they sent were great, but we had a problem with the owner. He was kind of yell-y and not good. They were installing a new HVAC system, a high-efficiency system. We'd used them before and they were great, but this time, things came in broken, and they were like, 'That's fine.' They had a hard time. The owner finally said he wouldn't talk to us at all, so he sent his other person to talk to us. We got several emails that were like, 'I'm really sorry for flying off the handle,' and then the next time, it happened again. I think their work is probably—the people that come to your house are great, but there's a lack of communication. They had to redo things a couple of times because the foreman wasn't there to tell them exactly where the vent was supposed to go, so they got really upset about that. One of the fans came in bent. I think the service end of it, their HVAC abilities, are good. It's just the customer service was difficult. I'd give them a B+ on quality of work and a D for customer service. Unfortunately, I can't recommend them.”

Review by
01/25/2017

“They did a couple of projects for us. The technicians are always responsive and nice and get the job done. It's fairly simple working with them. They put in an air conditioning system. Nothing remarkable about the customer service. I'd give them a B+. I recommend them all the time.”

Review by
11/28/2016

“They're great. We just used them for like routine services on our HVAC, so the service the A/C in the summer and heat in the fall or winter. They're reliable. I think their prices are good. They seem very knowledgeable. If any issues come up how to manage. Maintenance whatever the problem is. I'd give them an A.”

Review by
11/28/2016

“They did air conditioner repair. They came when they said they would, fixed what needed to be fixed, and then they went on their merry way. I'd give them an A.”

Review by
11/03/2016

“They just did a good job.”

Review by
11/01/2016

“They came to replace my thermostat and service the boiler. I had a good experience. They were very professional in many ways. The technician who was here was very professional. I would say A+. No complaints.”

Review by
11/01/2016

“Unique Indoor Comfort was very clean and neat. Very professional appearance. They came in and did what they had to do. It was a service call. I'd give them an A. No complaints. It was a quick visit.”

Review by
11/01/2016

“They're great. Just super attentive and literally stayed until the job was done, which ended up taking a lot longer than I think everybody anticipated. Just did it. They did what had to be done. I'd definitely give them an A+. They were fabulous. No complaints at all—not one.”

Review by
11/01/2016

“I have used them in the past. They were really responsive and did a good job. They're pretty honest. They actually messed up a little bit in the beginning, but then he came out and sent somebody to fix it free of charge and took ownership of their mistake. I would give them an A+. I wish they had sent the right person to begin with. I think the guy that came out- my guess is he had less experience, so it took him a long while to figure out what was the mistake. The other guy they sent me just like that knew what needed to be done. I wish I had gotten the second guy first.”

Review by
11/01/2016

“Unique Indoor Comfort came to service the air conditioning. He was wonderful. He explained everything he did after he did it and seemed very capable. We're both teachers here, so I would give them an A. No complaints. He explained anything that he found, and I thought he was quite good. I don't tend to recommend people, but if I was too I would recommend them.”

Review by
11/01/2016

“They worked on my air conditioning. It was good. I'll give them a B+. I only had them here a couple of times. One time, they put the unit in, and another time, they came to adjust it. I didn't know what he was doing though.”

Review by
11/01/2016

“I had a good experience. They were just really friendly to work with. I'd give them a B. The technician was there on time. They're very clean. However, the first tech they sent didn’t seem like he was very knowledgeable.”

Review by
10/12/2015

“They were excellent. Those guys are awesome. They did some troubleshooting on an A/C system, diagnosed the problem, and fixed it. I'd absolutely give them an A.”

Review by
10/12/2015

“They installed the air conditioning, and we've enjoyed it. And they're very nice if we need help. They'll tell me on the phone and come out. I guess I'd give them an A. I hope in the spring they'll come and service it.”

Review by
10/12/2015

“They installed a new boiler system in our old house and worked very hard to overcome some issues with old pipes. They were very responsive and not pushy. I don't remember how I heard about them. I'd give them an A.”

Review by
10/12/2015

“They just did good service, and I thought they had fair pricing. I heard about them from a neighbor that had used them. I'd give them an A.”

Review by
10/12/2015

“They did the job. They had to do the yearly maintenance, and they did it. I don't remember how I heard about them. I'd give them an A.”

Review by
10/12/2015

“Unique Indoor Comfort did a fantastic job. The installation went flawlessly, and they were always there if I had any questions. I wouldn’t hesitate to recommend them. The installers were fantastic. They did a nice job and cleaned up after themselves. They were great. We put a SpacePak air handler in, and I’d absolutely give them an A—they deserve it.”

Review by
10/12/2015

“They put a new furnace in and changed the house to three heating zones instead of one. The house is warm, and the air is warm. They were very professional and very helpful. It passed inspection, and it works. I didn't have any unpleasant experience with them. I'd give them an A.”

Review by
10/12/2015

“They installed air conditioning in my apartment. They were quick to respond, very attentive, and answered my questions. They were easy to deal with. A friend of mine used them a number of years before I did, and he recommended them. I'd give them an A.”

Review by
10/12/2015

“I had lightning strike the electrical system, and it burned out a lot of the internal workings with a high-velocity system, and they solved the problem and made it a lot more user friendly. I was so frustrated with the local company because they're an hour away from our house. They came out, and they made it worthwhile. They’re an excellent company. I'd give them an A.”

Review by
10/12/2015

“Basically, they serviced my air conditioner—it was leaking. Actually, the lines were blocked, water was leaking, so they cleared the line, serviced it, changed the filter, and whatever else. I had used them before but before the name change. I heard about them from somebody else that had used them before. I'd probably give them an A.”

Review by
10/12/2015

“I'd give them an A.”

Review by
10/12/2015

“I had a good experience. I'd give them an A.”

Review by
10/09/2015

“I'd give them an A.”

Review by
10/09/2015

“The kid that came in seemed honest. He walked me through everything. It just was an easy experience, because I haven't had one when it comes to my central air conditioning. Something was wrong with my central A/C upstairs, and a representative walked me through what the issue was with the drain and a maintenance plan. I'd rate them as an A.”

Review by
10/09/2015

“They were fine. It was fine. It was like an annual tune-up or checkup. They changed the fluids or whatever. I think they had bought the business that had installed the air conditioning equipment. They're the people I've dealt with since it was installed. They did an excellent job.”

Review by
10/09/2015

“They come when they say they're going to come, and they fix what they say they're going to fix. They did HVAC work. They did a heating system in the fall and the cooling system in the spring. I think their customer service is excellent, and I'd give them an A.”

Review by
10/09/2015

“They serviced our air conditioning unit, but that was done more than a year ago. They were professional. I had an issue when I had them come service the unit, which they fixed. I liked their service enough to sign up for a maintenance plan, so they're scheduled back in the spring for the next summer. They installed the unit in the first place with the previous owner, so when I bought it, it was logical. I'd give them an A.”

Review by
10/09/2015

“They sent a very competent technician to our house to help troubleshoot a problem that we had for a very long period of time. As a company, they have always stood behind their work, which is something you don't find with every company. They continue to impress me in the fact that they stand behind the work they do. The main thing they did, and it's pretty technical, but there's this thing called a TXV—it's part of my high-velocity air conditioning unit—and they determined that the TXV that was installed in my system was actually the wrong size for what I needed. They had to first get to the bottom of that, and then they had to replace it. It wasn't very easy because the unit itself is buried in my attic where there's barely any room to get in there, so it's a very tight space they had to work in to replace that. Once they're done, they then have to restart the whole system up and make sure everything is working because that type of maintenance requires them to first evacuate all the refrigerant from the system. The other thing they did—there were two parts—was they installed something known as a low ambient control kit on my outside air conditioning condenser. The combination of both of those solved the problem that I was having for a very long period of time where I couldn't run my air conditioning when the temperature was on the colder side outside, and the two things they did repaired that for me. It'd definitely be excellent—no complaints. I deal with a lot of companies, and most of them do not have the integrity like Unique Indoor Comfort.”

Review by
10/09/2015

“Whatever they did, they fixed it. It was with my A/C—they just assessed the problem and fixed it in a reasonable amount of time. An A is fine.”

Review by
10/09/2015

“I think they worked on our thermostat. They were great. I just used them that one time. Their customer service was great. I would say an A.”

Review by
10/09/2015

“We used them many years ago. We had air conditioning installed. I'd give them an A.”

Review by
10/09/2015

“They're very good. I'd probably give them an A.”

Review by
10/09/2015

“They're not messy. They come out when you call them. They do a good job. They did some duct work. My husband would know better than me. My husband knew the owner. I'd give them an A.”

Review by
10/09/2015

“They were efficient and reliable. They fixed a mini Mr. Slim unit that was leaking. They were very good. I would rate them an A- because I thought they were expensive.”

Review by
10/09/2015

“I think they had to come back two times. They came the first time, they did not figure out what happened and then they came back again. The A/C, the refrigeration was leaking. I think the first time they were not able to figure out what happened and then they came back and found out some other things. So they did those as well, but they did it timely. We've been doing all our A/C and furnace stuff since the early part of this year, so I did not change. They're good. Other than one or two people, I think they're good. I would rate them B I would say.”

Review by
10/09/2015

“I wasn't at home when they came, it was my tenant. I don't know what exactly happened, but I think it was a positive experience. It was just a maintenance on my HVAC. I would rate them good. I'd give them a B. I would like my receipt automatically emailed to me instead of having a paper copy because I don't always get it from my tenant. I would like immediately know what was being done and how much it is, that kind of thing.”

Review by
10/09/2015

“They're pretty responsive to our requests and they come to our house timely so there's no long wait. They try to accommodate our project. They did HVAC work. I'd give them a B. There was some minor miscommunication about one charge for one part. I thought they were covered that, it turns out they're not covering that.”

Review by
10/09/2015

“I used them in the winter, but I wasn't very happy with their service. They came out multiple times. It was a problem with my HVAC. Every time they came, I had to pay, and they could never figure out what the main reason was. By the third time, my HVAC was bad, and I had to replace the whole thing. So basically, they never could find the root cause before it went bad. It was the middle of the winter in Boston, which was a very harsh winter this year, and we had no heat for a couple of days, and I had to spend money and change it anyway. So I think they didn't do their job properly, otherwise I could have prevented this if they had told me the first two times when they came that they couldn’t figure out what was going on. They just looked at the symptom and just did some workaround—just let it run for a couple of days—but they never figured out what the root cause was, why the problem I called them for was happening. At the end, my HVAC just went bad. I'll give it like a C.”

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