Unique Indoor Comfort
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Unique Indoor Comfort has received 4.4 out of 5 stars based on 61 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call
"At Unique Indoor Comfort, we are dedicated to providing the ultimate experience with superior installations and service for every single customer. We are committed to promoting healthy living with ideal indoor air quality using high-efficiency equipment that saves money and increases total indoor comfort."

Steve Martin | Owner
Company Information
Services Offered
Unique Indoor Comfort is a full-service heating and air conditioning contractor that performs installations, preventative maintenance, full diagnostic services, and repairs for a variety of heating and cooling equipment, including ductless systems, high-velocity systems, heat pumps, hydronic systems, boilers, furnaces, and geothermal systems. The company also offers 24-hour emergency service.
Warranty
Unique Indoor Comfort offers a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1967 and is family owned and locally operated.
Distinctions
Unique Indoor Comfort is a Mass Save AC Check Trained Contractor.
Additional Information
The company offers products from brands such as Bosch, Mitsubishi, Carrier, SpacePak, and Unico.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
77 Alexander Road Unit #9
Billerica, MA 1821
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:30 am - 5:00 pm
Sun
8:30 am - 5:00 pm

Compiled Score:

Unique Indoor Comfort has received 4.4 out of 5 stars based on 61 customer surveys conducted through GuildQuality.
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
02/25/2021

“We had a little problem with the hot water when they came out last time. He came right back and got to the root of the problem. We didn't have to wait until the next day for them to come back and we didn't have an additional charge.”

Review by
02/25/2021

“Company installed AC systems in 2 places we have lived. Both were extremely complicated jobs and they did a masterful job. Now they do annual check of the system and the technician they send each year knows our system and does great work.”

Review by
02/25/2021

No review comments provided

Review by
02/25/2021

“I was satisfied with the timeliness.”

Review by
02/25/2021

No review comments provided

Review by
02/25/2021

“I used to like them quite a bit, but I really struggled with them when my air-conditioning broke. I couldn't get anyone to call me back. The guy came and didn't take any notes. They kept losing my information. They told me they couldn't come out for 6 weeks. No one followed up with me at all. It was a suboptimal experience. I ended up going with a different company who came out within 36 hours.”

Review by
02/24/2021

No review comments provided

Review by
02/24/2021

“Efficiency; courtesy; and promptness.”

Review by
02/24/2021

“Would not recommend charged me $308.00 for labor for 20 minutes start to finish and I used them for 3 years never again .”

Review by
02/22/2021

“Install and service of mini duct system was very good. But the AC unit only lasted 10 years.”

Review by
02/21/2021

No review comments provided

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

“Jeremy in the office Mike Mooney tech both exceptional”

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

“Mike has serviced our AC for a couple of years now. He seems very efficient, and explains everything he's done, and why. I'm happy to recognize him for great service.”

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

“UIC has been servicing our system for 14 years, and most of the work has been excellent. Responsive and professional. Last year was the exception. Another plumber incorrectly plumbed a water heater, causing damage to the heating system. UIC sent 4 technicians to try to fix the problem before the owner came himself and properly diagnosed the problem. In the end, I contracted UIC to re-plumb the water heater and replace the damaged pump. The owner promised he would help us explain the mistake in a small claims action. When that time came, I reached out multiple times to the owner without any response. Not only did he insist on charging us for the 4 visits during which his new techs were unable to see what the problem was, he refused to honor his promise to help out in recovering our losses with the original plumber.”

Review by
02/19/2021

“Pricing should honestly go up some to cover the masks etc. due to COVID. People do understand”

Review by
08/06/2019

“Great customer service.”

Review by
08/05/2019

“Extremely professional, they got the work completed on time and the follow up was good also.”

Review by
08/05/2019

“The employees from Unique Indoor Comfort were extremely professional. They perform exactly as they say they will.”

Review by
08/05/2019

“We didn't have a great experience with them through customer experience.”

Review by
08/02/2019

“They did maintenance and they met expectations.”

Review by
07/20/2019

No review comments provided

Review by
07/19/2019

“Working with this company was terrible. I would not recommend them.”

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/29/2019

“The owner, Steve, personally followed through when there was a problem that arose. I appreciate that.”

Review by
06/27/2019

“I would like to recognize Morgan Hughes, he was fabulous and the best thing about this experience.”

Review by
06/26/2019

“They were right on schedule and finished the work earlier than scheduled. They were fast on responding to any inquiries. Great customer service.”

Review by
06/25/2019

“Jonathan & Quinn”

Review by
06/25/2019

“Unique Indoor Comfort is a very professional organization. I was very happy with the experience every step of the way.”

Review by
06/25/2019

“Morgan is the technician that did most of the work at my home over the past couple of years. He is very professional, very clean, and takes the time to explain things to me. He is a pleasure to work with.”

Review by
06/25/2019

“The sales rep Jason was very good.”

Review by
06/22/2019

“Jason”

Review by
06/22/2019

“Scott and Mike”

Review by
06/22/2019

“The installer who was primarily in charge of our project (day to day) was excellent. Very knowledgeable, respectful, helpful and a hard worker. We believe his name was Scott (?)”

Review by
06/22/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/18/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“Professional, respectful, courteous and clean.”

Review by
08/13/2018

“By all means, get a proposal from these folks. I found them well-informed and very price-competitive.”

Review by
08/11/2018

“Brian was extremely professional, well-mannered and worked hard to deliver a difficult installation.”

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

“They met all of my expectations.”

Review by
08/09/2018

“They met my expectations in professionalism.”

Review by
08/06/2018

“system is working as advertised, very happy”

Review by
08/06/2018

“Jonathan was personable, professional, considerate, hard working, respectful. Outstanding person.”

Review by
08/04/2018

“I worked with Jason Comtois to set up the installation, and while I don't have the names of the staff who worked on-site at my home, all the guys were terrific.”

Review by
08/04/2018

“Steve the owner he will work with you till they get it right. Air conditioning comfort is a hard business and he will listen.”

Review by
08/04/2018

No review comments provided

Review by
08/01/2018

No review comments provided

Review by
07/30/2018

No review comments provided

Review by
07/30/2018

No review comments provided

Review by
07/30/2018

“They did a great job. Tough work on a 100 year old house that has been remodeled a few times.”

Review by
07/30/2018

“Brain the lead technician was exceptional at his skill and Steve the owner was exceptional at organizing and getting the job done.”

Review by
03/23/2018

“I was very satisfied with how knowledgeable the salesperson was about the system. There were great ideas presented about installation, and the company has gone above and beyond to make sure we are pleased with the system. I have been referring Unique Indoor Comfort to my friends.”

Review by
03/23/2018

“Excellent job! They were clean, thorough, and very nice! I would recommend Unique Indoor Comfort to anybody.”

Review by
03/23/2018

“A large conditioning unit was installed, and it was not communicated how loud it would be.”

Review by
03/23/2018

“I was very pleased. We haven't used it yet, because it was installed in the fall.”

Review by
03/23/2018

“I wrote a glowing review on another site.”

Review by
03/23/2018

“The Owner was involved; he was great.”

Review by
03/23/2018

“Everything was OK.”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

“The unit in the basement was put in slanted, and the people who installed it threw away the support to make it level. They should have reused it. I'm really concerned about the resale value of my house, because it's slanted.”

Review by
03/23/2018

“I tried to communicate with an Owner, and he shut me down. Things got really bad at the end. It was really unprofessional.”

Review by
02/17/2017

“No complaints at all.”

Review by
02/14/2017

“They're punctual. They're polite and really pay attention not to carry any of the dirt and debris through the house. They did a big A/C repair for me. I would definitely give them an A.”

Review by
02/14/2017

“They were very good. They came when they said that they would. The person that worked was very professional and very helpful. They had to replace a compressor with my air conditioning system. I would give them a B+. Quality of work was good. I believe that they came when they said they would. They knew their stuff. I'd recommend them.”

Review by
02/14/2017

“We didn't have the best experience with them. The work they did was fine, but they weren't very easy to deal with. The people who they sent were great, but we had a problem with the owner. He was kind of yell-y and not good. They were installing a new HVAC system, a high-efficiency system. We'd used them before and they were great, but this time, things came in broken, and they were like, 'That's fine.' They had a hard time. The owner finally said he wouldn't talk to us at all, so he sent his other person to talk to us. We got several emails that were like, 'I'm really sorry for flying off the handle,' and then the next time, it happened again. I think their work is probably—the people that come to your house are great, but there's a lack of communication. They had to redo things a couple of times because the foreman wasn't there to tell them exactly where the vent was supposed to go, so they got really upset about that. One of the fans came in bent. I think the service end of it, their HVAC abilities, are good. It's just the customer service was difficult. I'd give them a B+ on quality of work and a D for customer service. Unfortunately, I can't recommend them.”

Review by
01/25/2017

“They did a couple of projects for us. The technicians are always responsive and nice and get the job done. It's fairly simple working with them. They put in an air conditioning system. Nothing remarkable about the customer service. I'd give them a B+. I recommend them all the time.”

Review by
11/28/2016

“They're great. We just used them for like routine services on our HVAC, so the service the A/C in the summer and heat in the fall or winter. They're reliable. I think their prices are good. They seem very knowledgeable. If any issues come up how to manage. Maintenance whatever the problem is. I'd give them an A.”

Review by
11/28/2016

“They did air conditioner repair. They came when they said they would, fixed what needed to be fixed, and then they went on their merry way. I'd give them an A.”

Review by
11/03/2016

“They just did a good job.”

Review by
11/01/2016

“They came to replace my thermostat and service the boiler. I had a good experience. They were very professional in many ways. The technician who was here was very professional. I would say A+. No complaints.”

Review by
11/01/2016

“Unique Indoor Comfort was very clean and neat. Very professional appearance. They came in and did what they had to do. It was a service call. I'd give them an A. No complaints. It was a quick visit.”

Review by
11/01/2016

“They're great. Just super attentive and literally stayed until the job was done, which ended up taking a lot longer than I think everybody anticipated. Just did it. They did what had to be done. I'd definitely give them an A+. They were fabulous. No complaints at all—not one.”

Review by
11/01/2016

“I have used them in the past. They were really responsive and did a good job. They're pretty honest. They actually messed up a little bit in the beginning, but then he came out and sent somebody to fix it free of charge and took ownership of their mistake. I would give them an A+. I wish they had sent the right person to begin with. I think the guy that came out- my guess is he had less experience, so it took him a long while to figure out what was the mistake. The other guy they sent me just like that knew what needed to be done. I wish I had gotten the second guy first.”

Review by
11/01/2016

“Unique Indoor Comfort came to service the air conditioning. He was wonderful. He explained everything he did after he did it and seemed very capable. We're both teachers here, so I would give them an A. No complaints. He explained anything that he found, and I thought he was quite good. I don't tend to recommend people, but if I was too I would recommend them.”

Review by
11/01/2016

“They worked on my air conditioning. It was good. I'll give them a B+. I only had them here a couple of times. One time, they put the unit in, and another time, they came to adjust it. I didn't know what he was doing though.”

Review by
11/01/2016

“I had a good experience. They were just really friendly to work with. I'd give them a B. The technician was there on time. They're very clean. However, the first tech they sent didn’t seem like he was very knowledgeable.”

Review by
10/12/2015

“They were excellent. Those guys are awesome. They did some troubleshooting on an A/C system, diagnosed the problem, and fixed it. I'd absolutely give them an A.”

Review by
10/12/2015

“They installed the air conditioning, and we've enjoyed it. And they're very nice if we need help. They'll tell me on the phone and come out. I guess I'd give them an A. I hope in the spring they'll come and service it.”

Review by
10/12/2015

“They installed a new boiler system in our old house and worked very hard to overcome some issues with old pipes. They were very responsive and not pushy. I don't remember how I heard about them. I'd give them an A.”

Review by
10/12/2015

“They just did good service, and I thought they had fair pricing. I heard about them from a neighbor that had used them. I'd give them an A.”

Review by
10/12/2015

“They did the job. They had to do the yearly maintenance, and they did it. I don't remember how I heard about them. I'd give them an A.”

Review by
10/12/2015

“Unique Indoor Comfort did a fantastic job. The installation went flawlessly, and they were always there if I had any questions. I wouldn’t hesitate to recommend them. The installers were fantastic. They did a nice job and cleaned up after themselves. They were great. We put a SpacePak air handler in, and I’d absolutely give them an A—they deserve it.”

Review by
10/12/2015

“They put a new furnace in and changed the house to three heating zones instead of one. The house is warm, and the air is warm. They were very professional and very helpful. It passed inspection, and it works. I didn't have any unpleasant experience with them. I'd give them an A.”

Review by
10/12/2015

“They installed air conditioning in my apartment. They were quick to respond, very attentive, and answered my questions. They were easy to deal with. A friend of mine used them a number of years before I did, and he recommended them. I'd give them an A.”

Review by
10/12/2015

“I had lightning strike the electrical system, and it burned out a lot of the internal workings with a high-velocity system, and they solved the problem and made it a lot more user friendly. I was so frustrated with the local company because they're an hour away from our house. They came out, and they made it worthwhile. They’re an excellent company. I'd give them an A.”

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