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FEATURED REVIEWS
“I'd like to recognize Rodge, he was the team lead. He was fabulous, very thorough and very considerate while I was working from home. He was great at explaining things as what was needing to be done. The first day we did have to change the plan based on his knowledge and experience. He really went above and beyond and was extremely nice and polite.”
“Betty Jo is an outstanding asset to the company. The administrative staff is also excellent - very well-informed and responsive. The president, not so much after he hung up on me one day!!! I called back and we straightened things out.”
“They have always been great! Last year they repaired several components of the boiler to make the heat work better, and they did a great job!”
“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”
“Papalia is phenomenal! They are rock stars, and I have already have recommended them.”
“They misrepresented what we were getting.”
“Being professional.”
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“I was impressed by every one of them, notably the electrician.”
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“They were always available and responsive to our requests for help with the system.”
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“The quality of their work met my expectations.”
“I would like to recognize the technicians for exceptional service.”
“I would like to recognize DJ for his exceptional service.”
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“Rodger was very good.”
“I would like to recognize the receptionist, Robin.”
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“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”
“Branden was knowledgeable, professional and courteous. He was able to answer the questions that I had. Crystal was very helpful in keeping me informed on when to expect Branden's arrival time to my home. Very well done.”
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“They met all my expectations with everything.”
“They did what they said and when they were going to do it. Very happy with their work.”
“They met my expectations for the whole job.”
“Papalia was outstanding. The staff was clean and courteous.”
“The service professionals always provide great customer service and satisfaction.”
“They were professional and they knew what they were doing. We just had that one issue that messed the job up.”
“They were very professional and on time.”
“They met my expectations.”
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“Papalia Plumbing & Heating Inc met/exceeded my expectations in all areas of the project.”
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“Christine for her help in setting up all my appointments with the contractor and inspector. She kept in touch with me about the update on the job and always made sure I was happy with the service.”
“Everyone was helpful and professional”
“I'd like to recognize Rodge, he was the team lead. He was fabulous, very thorough and very considerate while I was working from home. He was great at explaining things as what was needing to be done. The first day we did have to change the plan based on his knowledge and experience. He really went above and beyond and was extremely nice and polite.”
“Dave Adams and his staff were very good, answered all my questions, emails, etc. Craig DeLeo, HVAC Install manager was very helpful. PJ and his electrical crew were thorough. All the staff have been helpful and professional.”
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“Papalia did an excellent job replacing my existing furnace & central AC and installing a steam humidifier. The entire process was smooth from start to finish with an excellent quality finished product.”
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“I already have recommended Papalia.”
“Scheduled easily & arrived on time”
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“The electrician did an awesome and neat job. Please give credit to the whole team. The building inspector commented on the nice work also.”
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“Betty Jo is an outstanding asset to the company. The administrative staff is also excellent - very well-informed and responsive. The president, not so much after he hung up on me one day!!! I called back and we straightened things out.”
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“They met or exceeded my expectations in everything. They were much better than the one we had done prior to this at another house.”
“They have always been great! Last year they repaired several components of the boiler to make the heat work better, and they did a great job!”
“Papalia is phenomenal! They are rock stars, and I have already have recommended them.”
“I like that they are always very polite. They usually come out quickly but I don't know if the business is getting so good that the headcount is going down. I have been with them for some time now. Maybe I caught them in a bad time.”
“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”
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“I like the fact they are fast and responsive.”
“I did not give them three stars because they are not good, it is just I don't know myself if I would recommend anyone.”
“I have always had knowledgeable technicians who make me understand what is going on.”
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“I think the air conditioning technician who inspected my unit was very knowledgeable and professional.”
“They met my expectations in every turn.”
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“Another issue that they came out for, they found a leak and they helped us with a smell in our basement. They found very simple solutions that did not cost me a lot of money and I really appreciated that!”
“The guy was ok, but he did not do too much. He did not fix the issue.”
“I was generally satisfied with the work.”
“Papalia Plumbing & Heating has met and exceeded my expectations with the program that they offer, the Gold Plan. It offers a way for them to come in and do a safety check, check my heat, my air and air filters. They also check my plumbing to make sure everything is working. They make recommendations for things I might need in a couple of months or years and give me ways to avoid those things from happening. As a new homeowner, it is extremely valuable and helpful to prevent things from breaking and to save money. Most companies are looking to make money, this is a way that they are keeping themselves in service and making it so that I save money at the same time. I can appreciate that from their end but at the same time, they are saving me so much money. Another bonus is that if something does happen and I do have to call, they come out right away. I am so happy to be a part of that and it truly has exceeded my expectations.”
“They met or exceeded my expectations in all areas.”
“Catastrophic service. I schedule the service - they did not show up. I called and they promised to come the next day. Next day it did not happen. Then they told me that they pushed me by 3 weeks because I'm not an established customer. When they finally came - they took $200 for diagnostic and promised to come back to provide a quote for replacement. They came 2 weeks later to look and provide a quote. Quote was not provided so I called and asked for the quote - they told me to wait. It's been a month - I'm still waiting.”
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“Papalia Plumbing & Heating met and exceeded my expectations because everything went smoother than expected.”
“I think they did the inspection just fine.”
“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”
“They fixed a capacitor on the AC. The pricing was above average, but since I was overseas it all worked out very well.”
“Papalia Plumbing & Heating met and exceeded my expectations because the two different divisions, plumbing, and AC came at the same time. I do not think that normally happens so they do not get to interact often. The AC guy did not have something but the plumber had it in his van and he let him have it. I witnessed them help each out and that helped me. That was good.”
“They were very expensive.”
“Customer service was very good. The email reminders and anticipated arrival time as well as info re who was coming were all helpful.”
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“They are fast, reliable, and do good work.”
“They are fast, reliable, and do good work.”
“We definitely enjoyed working with them.”
“We definitely enjoyed working with them.”
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“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”
