Papalia Home Services
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 224 customer surveys.
5
161
4
44
3
12
2
4
1
3
4th year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services offers residential and light commercial HVAC services, including installation and replacement of gas furnaces, boilers, central air conditioning systems, heat pumps, ductless mini splits, humidifiers, and generators. Technicians are available seven days a week. The company also provides indoor air quality solutions, plumbing services, maintenance plans, and flexible financing.
Warranty
Papalia provides a two-year labor warranty on materials and workmanship and includes one year of preventative maintenance with new HVAC installations. Equipment is registered with the manufacturer so that customers receive limited warranty terms.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 01719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 224 customer surveys.
5
161
4
44
3
12
2
4
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2019

“They misrepresented what we were getting.”

Review by
08/26/2019

“Being professional.”

Review by
08/23/2019

No review comments provided

Review by
08/21/2019

“I was impressed by every one of them, notably the electrician.”

Review by
08/05/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

“They were always available and responsive to our requests for help with the system.”

Review by
07/25/2019

No review comments provided

Review by
07/24/2019

“The quality of their work met my expectations.”

Review by
07/24/2019

“I would like to recognize the technicians for exceptional service.”

Review by
07/24/2019

“I would like to recognize DJ for his exceptional service.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Rodger was very good.”

Review by
07/24/2019

“I would like to recognize the receptionist, Robin.”

Review by
06/21/2019

No review comments provided

Review by
06/18/2019

“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”

Review by
06/15/2019

“Branden was knowledgeable, professional and courteous. He was able to answer the questions that I had. Crystal was very helpful in keeping me informed on when to expect Branden's arrival time to my home. Very well done.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“They met all my expectations with everything.”

Review by
06/12/2019

“They did what they said and when they were going to do it. Very happy with their work.”

Review by
06/12/2019

“They met my expectations for the whole job.”

Review by
06/12/2019

“Papalia was outstanding. The staff was clean and courteous.”

Review by
06/12/2019

“The service professionals always provide great customer service and satisfaction.”

Review by
06/12/2019

“They were professional and they knew what they were doing. We just had that one issue that messed the job up.”

Review by
06/12/2019

“They were very professional and on time.”

Review by
06/12/2019

“They met my expectations.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/11/2019

No review comments provided

Review by
06/10/2019

“Papalia Plumbing & Heating Inc met/exceeded my expectations in all areas of the project.”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Christine for her help in setting up all my appointments with the contractor and inspector. She kept in touch with me about the update on the job and always made sure I was happy with the service.”

Review by
06/10/2019

“Everyone was helpful and professional”

Review by
06/10/2019

“I'd like to recognize Rodge, he was the team lead. He was fabulous, very thorough and very considerate while I was working from home. He was great at explaining things as what was needing to be done. The first day we did have to change the plan based on his knowledge and experience. He really went above and beyond and was extremely nice and polite.”

Review by
06/10/2019

“Dave Adams and his staff were very good, answered all my questions, emails, etc. Craig DeLeo, HVAC Install manager was very helpful. PJ and his electrical crew were thorough. All the staff have been helpful and professional.”

Review by
06/10/2019

No review comments provided

Review by
06/07/2019

No review comments provided

Review by
06/07/2019

“Papalia did an excellent job replacing my existing furnace & central AC and installing a steam humidifier. The entire process was smooth from start to finish with an excellent quality finished product.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I already have recommended Papalia.”

Review by
06/06/2019

“Scheduled easily & arrived on time”

Review by
06/06/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“The electrician did an awesome and neat job. Please give credit to the whole team. The building inspector commented on the nice work also.”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“Betty Jo is an outstanding asset to the company. The administrative staff is also excellent - very well-informed and responsive. The president, not so much after he hung up on me one day!!! I called back and we straightened things out.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“They met or exceeded my expectations in everything. They were much better than the one we had done prior to this at another house.”

Review by
10/22/2018

“They have always been great! Last year they repaired several components of the boiler to make the heat work better, and they did a great job!”

Review by
10/20/2018

“Papalia is phenomenal! They are rock stars, and I have already have recommended them.”

Review by
10/20/2018

“I like that they are always very polite. They usually come out quickly but I don't know if the business is getting so good that the headcount is going down. I have been with them for some time now. Maybe I caught them in a bad time.”

Review by
10/20/2018

“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“I like the fact they are fast and responsive.”

Review by
10/20/2018

“I did not give them three stars because they are not good, it is just I don't know myself if I would recommend anyone.”

Review by
10/19/2018

“I have always had knowledgeable technicians who make me understand what is going on.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/10/2018

“I think the air conditioning technician who inspected my unit was very knowledgeable and professional.”

Review by
10/03/2018

“They met my expectations in every turn.”

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

“Another issue that they came out for, they found a leak and they helped us with a smell in our basement. They found very simple solutions that did not cost me a lot of money and I really appreciated that!”

Review by
09/28/2018

“The guy was ok, but he did not do too much. He did not fix the issue.”

Review by
09/27/2018

“I was generally satisfied with the work.”

Review by
09/26/2018

“Papalia Plumbing & Heating has met and exceeded my expectations with the program that they offer, the Gold Plan. It offers a way for them to come in and do a safety check, check my heat, my air and air filters. They also check my plumbing to make sure everything is working. They make recommendations for things I might need in a couple of months or years and give me ways to avoid those things from happening. As a new homeowner, it is extremely valuable and helpful to prevent things from breaking and to save money. Most companies are looking to make money, this is a way that they are keeping themselves in service and making it so that I save money at the same time. I can appreciate that from their end but at the same time, they are saving me so much money. Another bonus is that if something does happen and I do have to call, they come out right away. I am so happy to be a part of that and it truly has exceeded my expectations.”

Review by
09/26/2018

“They met or exceeded my expectations in all areas.”

Review by
09/26/2018

“Catastrophic service. I schedule the service - they did not show up. I called and they promised to come the next day. Next day it did not happen. Then they told me that they pushed me by 3 weeks because I'm not an established customer. When they finally came - they took $200 for diagnostic and promised to come back to provide a quote for replacement. They came 2 weeks later to look and provide a quote. Quote was not provided so I called and asked for the quote - they told me to wait. It's been a month - I'm still waiting.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/13/2018

“Papalia Plumbing & Heating met and exceeded my expectations because everything went smoother than expected.”

Review by
09/12/2018

“I think they did the inspection just fine.”

Review by
09/12/2018

“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”

Review by
09/12/2018

“They fixed a capacitor on the AC. The pricing was above average, but since I was overseas it all worked out very well.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because the two different divisions, plumbing, and AC came at the same time. I do not think that normally happens so they do not get to interact often. The AC guy did not have something but the plumber had it in his van and he let him have it. I witnessed them help each out and that helped me. That was good.”

Review by
09/12/2018

“They were very expensive.”

Review by
09/10/2018

“Customer service was very good. The email reminders and anticipated arrival time as well as info re who was coming were all helpful.”

Review by
09/10/2018

No review comments provided

Review by
09/07/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“They are fast, reliable, and do good work.”

Review by
03/29/2018

“They are fast, reliable, and do good work.”

Review by
03/29/2018

“We definitely enjoyed working with them.”

Review by
03/29/2018

“We definitely enjoyed working with them.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”

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