Papalia Home Services
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 224 customer surveys conducted through GuildQuality.
5
169
4
33
3
12
2
5
1
5
5th year as a Best Pick Call

Company Message Regarding COVID-19

We are social distancing, washing our hands often, using hand sanitizer, cleaning work and truck areas, and wearing gloves and mask if available.
We have reduced staff, are using internet and social media advertisement only, are available for emergency calls, and are providing information and ballpark pricing for leads on HVAC install for after the pandemic.
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services offers residential and light commercial HVAC services, including installation and replacement of gas furnaces, boilers, central air conditioning systems, heat pumps, ductless mini-splits, humidifiers, and generators. Technicians are available seven days a week. The company also provides indoor air quality solutions, plumbing services, maintenance plans, and flexible financing.
Warranty
Papalia provides a two-year labor warranty on materials and workmanship. Equipment is registered with the manufacturer so that customers receive limited warranty terms.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 01719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 224 customer surveys conducted through GuildQuality.
5
169
4
33
3
12
2
5
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/02/2020

No review comments provided

Review by
11/25/2020

“Yes, Derek Meany was very helpful in educating us about how to address the temperature difference between the thermostat setting and the temperature in the living room.”

Review by
11/24/2020

No review comments provided

Review by
11/23/2020

“I thought they were really thorough when they came and did the maintenance check. They did a really great job!”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns.”

Review by
11/23/2020

“I would like to recognize the installer. He was terrific.”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“There is no one that I would like to recognize at Papalia Plumbing & Heating in particular but they were all excellent.”

Review by
11/23/2020

“Yes, the technician that installed my ecobee thermostats earlier this year . I forgot his name”

Review by
11/23/2020

“The entire job met my expectations from Papalia Plumbing & Heating Inc.”

Review by
11/23/2020

“I would like to recognize everyone I have interacted with for exceptional service. Every time that I have dealt with a representative they have been friendly and professional. This also applies to the work crews.”

Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/19/2020

No review comments provided

Review by
11/17/2020

“This work was done a year ago. it seems odd to ask for a survey now.”

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/11/2020

“Any service person you send to our home is always respectful and professional.”

Review by
11/10/2020

“Derek, the technician, was excellent and provided me with exceptional service from Papalia Plumbing & Heating Inc.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“Rodger with Papalia Plumbing & Heating Inc provided me with exceptional service.”

Review by
11/10/2020

“Papalia Plumbing & Heating exceeded my expectations by providing recommendations for what I can do in the future.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“Overall, they're good. I don't have any complaints.”

Review by
11/10/2020

“The whole team was great.”

Review by
11/10/2020

“I was given the wrong information on my quote and when I questioned it, no one wanted to assist me.”

Review by
11/10/2020

No review comments provided

Review by
11/06/2020

“Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

“Ultimately issues were resolved but I was not thrilled with the way the company operates.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“I don't remember names. The sales person and the lead on the job were excellent communicators”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“No - don?t wish to.”

Review by
11/05/2020

No review comments provided

Review by
09/06/2019

“They misrepresented what we were getting.”

Review by
08/26/2019

“Being professional.”

Review by
08/23/2019

No review comments provided

Review by
08/21/2019

“I was impressed by every one of them, notably the electrician.”

Review by
08/05/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

“They were always available and responsive to our requests for help with the system.”

Review by
07/25/2019

No review comments provided

Review by
07/24/2019

“The quality of their work met my expectations.”

Review by
07/24/2019

“I would like to recognize the technicians for exceptional service.”

Review by
07/24/2019

“I would like to recognize DJ for his exceptional service.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Rodger was very good.”

Review by
07/24/2019

“I would like to recognize the receptionist, Robin.”

Review by
06/21/2019

No review comments provided

Review by
06/18/2019

“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”

Review by
06/15/2019

“Branden was knowledgeable, professional and courteous. He was able to answer the questions that I had. Crystal was very helpful in keeping me informed on when to expect Branden's arrival time to my home. Very well done.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“They met all my expectations with everything.”

Review by
06/12/2019

“They did what they said and when they were going to do it. Very happy with their work.”

Review by
06/12/2019

“They met my expectations for the whole job.”

Review by
06/12/2019

“Papalia was outstanding. The staff was clean and courteous.”

Review by
06/12/2019

“The service professionals always provide great customer service and satisfaction.”

Review by
06/12/2019

“They were professional and they knew what they were doing. We just had that one issue that messed the job up.”

Review by
06/12/2019

“They were very professional and on time.”

Review by
06/12/2019

“They met my expectations.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/11/2019

No review comments provided

Review by
06/10/2019

“Papalia Plumbing & Heating Inc met/exceeded my expectations in all areas of the project.”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Christine for her help in setting up all my appointments with the contractor and inspector. She kept in touch with me about the update on the job and always made sure I was happy with the service.”

Review by
06/10/2019

“Everyone was helpful and professional”

Review by
06/10/2019

“I'd like to recognize Rodge, he was the team lead. He was fabulous, very thorough and very considerate while I was working from home. He was great at explaining things as what was needing to be done. The first day we did have to change the plan based on his knowledge and experience. He really went above and beyond and was extremely nice and polite.”

Review by
06/10/2019

“Dave Adams and his staff were very good, answered all my questions, emails, etc. Craig DeLeo, HVAC Install manager was very helpful. PJ and his electrical crew were thorough. All the staff have been helpful and professional.”

Review by
06/10/2019

No review comments provided

Review by
06/07/2019

No review comments provided

Review by
06/07/2019

“Papalia did an excellent job replacing my existing furnace & central AC and installing a steam humidifier. The entire process was smooth from start to finish with an excellent quality finished product.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I already have recommended Papalia.”

Review by
06/06/2019

“Scheduled easily & arrived on time”

Review by
06/06/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“The electrician did an awesome and neat job. Please give credit to the whole team. The building inspector commented on the nice work also.”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“Betty Jo is an outstanding asset to the company. The administrative staff is also excellent - very well-informed and responsive. The president, not so much after he hung up on me one day!!! I called back and we straightened things out.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

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