MillTown Plumbing, Heating, AC & Drain Cleaning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.7 out of 5 stars based on 118 customer surveys conducted through Our Research Partners.
5
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6th year as a Best Pick Call
"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Brian Kearney | Operations Manager
Company Information
Services Offered
MillTown provides residential and commercial customers with repair, maintenance, and installation of boilers, furnaces, central A/C systems, and mini-split A/C systems.
Services Not Offered
The company does not repair fireplaces, wood stoves, or window-mounted A/C units.
Warranty
MillTown offers a one-year parts-and-labor warranty on all installations and replacements.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.7 out of 5 stars based on 118 customer surveys conducted through Our Research Partners.
5
104
4
1
3
6
2
6
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/23/2022

“They are very friendly, sincere and knowledgeable.”

Review by
02/18/2022

No review comments provided

Review by
02/17/2022

“Work was done efficiently. Explanations to customer very thorough. I felt I mattered to the company and it’s employees. Very satisfied.”

Review by
01/31/2022

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01/27/2022

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01/24/2022

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01/24/2022

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01/24/2022

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01/22/2022

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Review by
01/22/2022

“As a senior citizen it gives me piece of mind that I have a company that can service my home needs and respond to my calls quickly and efficiently”

Review by
01/21/2022

“Every time and I'm every way Milltown has taken care of me! From improvement projects to just making sure the fixer upper I bought lasts, as a new home owner they've been so helpful!”

Review by
01/21/2022

“Prompt response to a failed central air conditioning, with same day visit and project undertaken and completed within the week. I referred MillTown Plumbing to a neighbor for a similar issue. He had seen the "Red Truck" and asked me for my opinion.”

Review by
01/21/2022

No review comments provided

Review by
09/28/2021

“Part of the service was excellent and part needed improvement.”

Review by
09/24/2021

“Knowledgeable staff! They are prompt and respectful of space.”

Review by
09/18/2021

“They have comprehensive services that they offer, they do quality work, they are relatively dependable, and they have good customer service.”

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09/18/2021

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09/18/2021

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Review by
09/15/2021

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Review by
09/14/2021

“MillTown Plumbing is reliable! They came out quickly, did what they were supposed to do.”

Review by
08/13/2021

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/11/2021

“MillTown Plumbing were very professional, and the manager was very flexible in working with me with the cost and expense.”

Review by
08/11/2021

“I would give them a 5.”

Review by
08/09/2021

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Review by
08/09/2021

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Review by
08/06/2021

“The salesperson was very knowledgeable. He knew what I needed and didn't try to sell anything else. He was firm on the price. The installers were pretty knowledgeable. There were no hiccups at all. The only reason I rated them a four star is because, there was a small dent on my boiler itself. They responded back immediately.”

Review by
08/05/2021

“They have very efficient service.”

Review by
08/05/2021

“MillTown Plumbing is very dependable, they do an excellent job and they are very responsive.”

Review by
08/05/2021

“The did a god job but they were expensive.”

Review by
08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/04/2021

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08/04/2021

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04/29/2021

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04/29/2021

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Review by
03/13/2021

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Review by
03/13/2021

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Review by
03/13/2021

“Standard service is fine. No emergency response”

Review by
03/07/2021

“replace mixing valve for water heater”

Review by
03/06/2021

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Review by
03/06/2021

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03/06/2021

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Review by
03/06/2021

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Review by
03/05/2021

“I had a furnace blower motor replaced last May and a water heater replaced around last August. The Milltown people were very professional and efficient.”

Review by
03/03/2021

“I was very satisfied with their work.”

Review by
03/03/2021

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03/03/2021

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03/03/2021

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03/03/2021

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03/03/2021

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03/02/2021

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03/02/2021

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03/02/2021

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03/02/2021

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Review by
03/02/2021

“When I called them at first for maintenance, someone came here and told me that the whole project to get maintenance done would be around $800, because he had to do something extra. I was waiting for more than two months. I gave them a deposit for half of what I was supposed to pay. After calling two times, I had to go to the office to get my money back because I thought I would not be getting the service. The service person wasn't working for them, and someone else was coming to my house, and that was a during a difficult time with exposure. The other person who came, told me the other estimator was overpriced, and I didn't need to do everything he said I needed. He said I didn't have to pay anything extra. The $400 fee was charged to me. Then they started to call me around three weeks ago because I signed up for the VIP services. Their offer was a complimentary check. They called on a Wednesday and said they couldn't come on Wednesday or Friday. Then they said they couldn't come because of an emergency service. I said how many times do you have to call me for the appointment. They said they would call on Wednesday afternoon, and because I was at work I couldn't answer. No one has called for the service, and I think I will not be using them because they have not been reliable for me.”

Review by
03/01/2021

“The crew was professional and timely; communicated with us throughout the process.”

Review by
03/01/2021

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03/01/2021

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03/01/2021

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03/01/2021

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03/01/2021

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03/01/2021

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Review by
03/01/2021

“They are way too expensive and unreliable.”

Review by
03/01/2021

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Review by
03/15/2020

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03/15/2020

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02/10/2020

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02/05/2020

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Review by
01/29/2020

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Review by
01/29/2020

“I was satisfied with how professional the people were and the knowledge of the technician. They are everything you want in a service company.”

Review by
01/29/2020

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01/28/2020

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01/28/2020

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01/28/2020

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01/28/2020

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01/28/2020

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01/28/2020

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Review by
01/28/2020

“They did a great job. They showed up in the morning and in the afternoon I had AC. We have had no problem with the system at all. Very happy with their work!”

Review by
01/28/2020

“I would definately recommend MillTown Plumbing. They were good to work with.”

Review by
01/28/2020

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01/26/2020

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01/22/2020

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01/21/2020

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01/21/2020

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01/21/2020

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01/21/2020

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01/20/2020

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Review by
01/18/2020

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Review by
01/18/2020

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