MillTown Plumbing, Heating, AC & Drain Cleaning
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.6 out of 5 stars based on 98 customer surveys conducted through GuildQuality.
5
76
4
14
3
4
2
3
1
1
5th year as a Best Pick Call

Company Message Regarding COVID-19

We are following CDC protocol and maintaining social distancing as well as implementing extreme cleaning of tools, work area, and personnel.
"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Brian Kearney | Operations Manager
Company Information
Services Offered
MillTown provides residential and commercial customers with repair, maintenance, and installation of boilers, furnaces, central A/C systems, and mini-split A/C systems.
Services Not Offered
The company does not repair fireplaces, wood stoves, or window-mounted A/C units.
Warranty
MillTown offers a one-year parts-and-labor warranty on all installations and replacements.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.6 out of 5 stars based on 98 customer surveys conducted through GuildQuality.
5
76
4
14
3
4
2
3
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

“Jeff did a good job.”

Review by
08/11/2021

“The whole group is good.”

Review by
08/11/2021

“I would give them a 5.”

Review by
08/11/2021

“MillTown Plumbing met all of my expectations.”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“I would like to recognize the salesperson for his exceptional service.”

Review by
08/09/2021

No review comments provided

Review by
08/09/2021

“I would like to recognize the gentleman that knew about the control systems. I can't recall his name, but he was terrific.”

Review by
08/06/2021

“The salesperson, Andrew Hippert did a great job.”

Review by
08/05/2021

“All the people that I dealt with were extremely professional and responsive to my situation. They handled the job in a very timely fashion. I was very pleased. I have called out for them to evaluate a couple of things, but I have been busy to reschedule the service. I like the fact that I can go to one company and have plumbing and AC together. They are a one-stop shop. The service and all the people that I dealt with on the phone to help, spoke to me with the highest professionalism. I deal with customers myself, and when I can rave about a company or person, I do. They treat people with respect, work with you, and have a wonderful attitude. I like to point out things like that when it's there. I drive by them all the time, which is why I decided to stop by one day.”

Review by
08/05/2021

“They have very efficient service.”

Review by
08/05/2021

“I would like to recognize the receptionist at MillTown Plumbing for her exceptional service. She is very nice and always tries to get things connected.”

Review by
08/05/2021

No review comments provided

Review by
08/05/2021

“My expectations were met by the actual work itself was done quite well.”

Review by
08/05/2021

“I would like to recognize the whole team for exceptional service. From the first phone call through to the technicians. Everyone is professional and communicate well. They tell you up front what they will do, what the expectations is, and if they find anything additional, they confer with you first before doing that work. Their scheduling is convenient. I have a limited schedule and I've always been able to work around that. I do respect that they were very respectful of Covid protocols and all wore mask and didn't make any assumptions. They wore their mask the entire time they were in my home. I appreciated that.”

Review by
08/05/2021

“Professionalism.”

Review by
08/05/2021

“The worker that did the project gave exceptional service.”

Review by
08/05/2021

“Sean, the electrician, and the other installers were great.”

Review by
08/05/2021

“The guy who did the project recognized the house and knew where to find the problem in the house and where to look so he found it quickly and efficiently demonstrated knowledge and competence.”

Review by
08/05/2021

“I would like to recognize Darran for his exceptional service.”

Review by
08/05/2021

“Someone got hurt, so it wasn't done quickly. That did not meet my expectations. When it was done, it was good.”

Review by
08/05/2021

“The manager during the installation, I think his name was Tim. He did a great job.”

Review by
08/04/2021

“They were very attentive and prompt.”

Review by
08/04/2021

“They exceeded my expectations.”

Review by
04/29/2021

No review comments provided

Review by
04/29/2021

No review comments provided

Review by
03/13/2021

No review comments provided

Review by
03/13/2021

“The quality of work was always good and the plumbers were always good as well.”

Review by
03/13/2021

“Standard service is fine. No emergency response”

Review by
03/07/2021

“they are all excellent”

Review by
03/06/2021

“The plumber who visited/or rather the professional who was send to my house that day”

Review by
03/06/2021

No review comments provided

Review by
03/06/2021

No review comments provided

Review by
03/06/2021

No review comments provided

Review by
03/05/2021

“I had a furnace blower motor replaced last May and a water heater replaced around last August. The Milltown people were very professional and efficient.”

Review by
03/03/2021

“I would like to recogniz the guy that came for his exceptional service.”

Review by
03/03/2021

No review comments provided

Review by
03/03/2021

“I would like to recognize the worker for exceptional service. I don't remember his name.”

Review by
03/03/2021

“Having the right kind of filter available exceeded my expectations.”

Review by
03/03/2021

“MillTown Plumbing met my expectations when they sent out more experienced people to take more notes and diagnose the issue.”

Review by
03/03/2021

“The guys from MillTown Plumbing finished fairly quickly so that was good. They took care of the problem.”

Review by
03/02/2021

“I was most satisfied with their professionalism.”

Review by
03/02/2021

“I would like to recognize the technician at MillTown Plumbing that was here. He was really good.”

Review by
03/02/2021

“They did a good job working on the heater.”

Review by
03/02/2021

“They were all just fine.”

Review by
03/02/2021

“At this point, there were no areas where they met or exceeded my expectations.”

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

“The crew was professional and timely; communicated with us throughout the process.”

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

No review comments provided

Review by
03/01/2021

“They are way too expensive and unreliable.”

Review by
03/01/2021

No review comments provided

Review by
03/15/2020

No review comments provided

Review by
03/15/2020

No review comments provided

Review by
02/10/2020

“I believe my service person was Kevin. He was really friendly and kept me informed at all times.”

Review by
02/05/2020

“They were very knowledgeable about their work.”

Review by
01/29/2020

“I was satisfied with how professional the people were and the knowledge of the technician. They are everything you want in a service company.”

Review by
01/29/2020

“The service gentleman that came out they were on point.”

Review by
01/29/2020

No review comments provided

Review by
01/28/2020

“They did a great job. They showed up in the morning and in the afternoon I had AC. We have had no problem with the system at all. Very happy with their work!”

Review by
01/28/2020

“I would definitely recommend MillTown Plumbing. They were good to work with.”

Review by
01/28/2020

“I would like to recognize Justin for his exceptional service.”

Review by
01/28/2020

“The technician from MillTown Plumbing that came to my home was good.”

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

“Pedro this time. All employees that I have dealt with over the years have been extremely helpful, competent and professional.”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

“I would like to recognize the owner Fred Webster, Jr. Kevin was also great.”

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/20/2020

“I would like to recognize my technicians for their exceptional service. My wife felt comfortable with them and they communicated well. It was a great experience.”

Review by
01/18/2020

“The system works.”

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

“I would recommend them.”

Review by
01/18/2020

“The technician did the service work was really good.”

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

“Their clean up of the job site exceeded my expectations.”

Review by
01/18/2020

“I would like to recognize the plumber. He was excellent and was here a couple of times. he's always very polite and knows what he's doing.”

Review by
01/18/2020

No review comments provided

Review by
01/17/2020

“We have had a number of visits from Mill Town Plumbing. From bathroom plumbing issues to washer/dryer installations, to kitchen faucet installation. We have always been very happy with the professionalism of the individuals who provide the service as well as the timeliness in which they address our problems. The work area is always left neat and the job is always done right the first time. We would recommend, and do recommend Mill Town to all of our friends and co-condo dwellers.”

Review by
01/17/2020

No review comments provided

Review by
01/17/2020

“The company is a good company to deal with.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“Excellent workmanship, neat, always on time. I have used Mill Town several times and have always had a great experience!!”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“They done quality work and it looked perfect. They left everything clean and it was properly done.”

Review by
01/16/2020

“Kevin did a good job.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
10/23/2018

“I had a small amount of what appeared to be flooding in my basement, and we couldn't tell if it was condensation with all the humidity this summer or if it was something was seriously wrong. The contractor came out and said, 'It could be either one of these, but I am going to try one other thing because this should be taking up any extra water in the system.' He said he cleaned out a trap that seemed to be not working at the moment. He said this should take care of it but if it doesn't, I have a really serious problem. He asked me how old the system was. That is what happened. He was very helpful. One of the things he suggested was that we moved the entire system of air cooling to another section which I don't think I want to do.”

Review by
10/23/2018

“No, they were right on. I was expecting them to do what they said they were going to do.”

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