MillTown Plumbing, Heating, AC & Drain Cleaning
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.6 out of 5 stars based on 111 customer surveys conducted through GuildQuality.
5
81
4
22
3
2
2
4
1
2
4th year as a Best Pick Call

Company Message Regarding COVID-19

We are following CDC protocol and maintaining social distancing as well as implementing extreme cleaning of tools, work area, and personnel.
"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Brian Kearney | Operations Manager
Company Information
Services Offered
MillTown provides residential and commercial customers with repair, maintenance, and installation of boilers, furnaces, central A/C systems, and mini-split A/C systems.
Services Not Offered
The company does not repair fireplaces, wood stoves, or window-mounted A/C units.
Warranty
MillTown offers a one-year parts-and-labor warranty on all installations and replacements.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.6 out of 5 stars based on 111 customer surveys conducted through GuildQuality.
5
81
4
22
3
2
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/15/2020

No review comments provided

Review by
03/15/2020

No review comments provided

Review by
02/10/2020

“I believe my service person was Kevin. He was really friendly and kept me informed at all times.”

Review by
02/05/2020

“They were very knowledgeable about their work.”

Review by
01/29/2020

“I was satisfied with how professional the people were and the knowledge of the technician. They are everything you want in a service company.”

Review by
01/29/2020

“The service gentleman that came out they were on point.”

Review by
01/29/2020

No review comments provided

Review by
01/28/2020

“They did a great job. They showed up in the morning and in the afternoon I had AC. We have had no problem with the system at all. Very happy with their work!”

Review by
01/28/2020

“I would definitely recommend MillTown Plumbing. They were good to work with.”

Review by
01/28/2020

“I would like to recognize Justin for his exceptional service.”

Review by
01/28/2020

“The technician from MillTown Plumbing that came to my home was good.”

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

“Pedro this time. All employees that I have dealt with over the years have been extremely helpful, competent and professional.”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

“I would like to recognize the owner Fred Webster, Jr. Kevin was also great.”

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/20/2020

“I would like to recognize my technicians for their exceptional service. My wife felt comfortable with them and they communicated well. It was a great experience.”

Review by
01/18/2020

“The system works.”

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

“I would recommend them.”

Review by
01/18/2020

“The technician did the service work was really good.”

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

“Their clean up of the job site exceeded my expectations.”

Review by
01/18/2020

“I would like to recognize the plumber. He was excellent and was here a couple of times. he's always very polite and knows what he's doing.”

Review by
01/18/2020

No review comments provided

Review by
01/17/2020

“We have had a number of visits from Mill Town Plumbing. From bathroom plumbing issues to washer/dryer installations, to kitchen faucet installation. We have always been very happy with the professionalism of the individuals who provide the service as well as the timeliness in which they address our problems. The work area is always left neat and the job is always done right the first time. We would recommend, and do recommend Mill Town to all of our friends and co-condo dwellers.”

Review by
01/17/2020

No review comments provided

Review by
01/17/2020

“The company is a good company to deal with.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“Excellent workmanship, neat, always on time. I have used Mill Town several times and have always had a great experience!!”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“They done quality work and it looked perfect. They left everything clean and it was properly done.”

Review by
01/16/2020

“Kevin did a good job.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
10/23/2018

“I had a small amount of what appeared to be flooding in my basement, and we couldn't tell if it was condensation with all the humidity this summer or if it was something was seriously wrong. The contractor came out and said, 'It could be either one of these, but I am going to try one other thing because this should be taking up any extra water in the system.' He said he cleaned out a trap that seemed to be not working at the moment. He said this should take care of it but if it doesn't, I have a really serious problem. He asked me how old the system was. That is what happened. He was very helpful. One of the things he suggested was that we moved the entire system of air cooling to another section which I don't think I want to do.”

Review by
10/23/2018

“No, they were right on. I was expecting them to do what they said they were going to do.”

Review by
10/17/2018

“They did a good job.”

Review by
10/17/2018

“They met my expectations.”

Review by
10/05/2018

“They met all my expectations with their overall from start to finish. They also gave me recommendations and did things I did not even ask for. They were remarkable.”

Review by
10/05/2018

“I was most satisfied with them because they were very friendly and professional.”

Review by
10/05/2018

No review comments provided

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

“They had a good business manner and they came on time. They came out very quickly they solved my problem. Overall it was a good service it was just the value was not that good. They should tell me how much per hour they are charging and itemize the charge as well. They just generated a whole amount and I don't know what they based the price on.”

Review by
10/01/2018

“I was most satisfied with the knowledge of the technicians that came. You knew exactly what they were doing and the information they had to give was very professional.”

Review by
10/01/2018

“I was most satisfied with the timely manner in which they did things. Everything went good.”

Review by
10/01/2018

“I would like to recognize Doug, because he was fabulous and awesome. He was looking into the air conditioning system, and he helped resolve all the issues that were incorrect. He explained everything to me, and came back two days in a row. He was very thorough in his work, and I want to request him again. He was on time, polite, and knowledgeable. He was really fantastic.”

Review by
10/01/2018

“Professionalism, working to get everything done correctly. They helped me fill out the paperwork that was needed for the state program.”

Review by
10/01/2018

“Responsiveness and transparency in what they were doing. They explained everything really well and knew what they were doing.”

Review by
09/26/2018

“The technician who came was exceptionally good.”

Review by
09/26/2018

“I was most satisfied with the workmanship.”

Review by
09/25/2018

“They did exactly what I wanted them to do. They met or exceeded my expectations in everything. They did it exactly as I had hoped.”

Review by
09/25/2018

“They met or exceeded my expectations in all areas.”

Review by
09/25/2018

“They were friendly, responsive, and very helpful.”

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“They met my expectations in all areas.”

Review by
09/25/2018

“I was satisfied because there was a person who picked up right away and got everything handled.”

Review by
09/25/2018

“He was super knowledgeable and the work was done promptly and clean. He knew his stuff.”

Review by
09/25/2018

“I was most satisfied with the education. He educated me clearly, was knowledgeable and helped me a lot.”

Review by
09/25/2018

No review comments provided

Review by
04/02/2018

“My husband really liked the guy who came out.”

Review by
04/02/2018

“They were fine.”

Review by
04/02/2018

“MillTown Plumbing were great. I cannot remember the guy's name. He did leave me his business card. He was very helpful and gave multiple options. He provided a realistic approach to the problem. We have had no issues with is since. They did a good job. We use the sink without a second thought that the pipe has been replaced. They are very consultative.”

Review by
04/02/2018

“They were communicative, clean, and the installer was phenomenal and kept me in tuned every step of the way”

Review by
04/02/2018

“Milltown Plumbing came during the winter when it was cold. They showed up on time and gave me good options.”

Review by
04/02/2018

“The quote provided was inaccurate. We ended up paying a lot more than projected. They should have known that.”

Review by
04/02/2018

“I thought they were absolutely fabulous, but the pricing was a little high.”

Review by
04/02/2018

“We had multiple problems with the work they did. They kept wanting to charge us to fix the mistakes they made.”

Review by
03/27/2018

“The guy that came over was very professionally courteous.”

Review by
03/27/2018

“Everything was fine and they were professional. I have no complaints about the job and company itself. I just felt that it was really high for the price. The guy did an incredible job. I just thought the numbers were high. I needed the job done. I would definitely use the company again.”

Review by
03/27/2018

“They did not know what they were doing and communicated the wrong information. They didn't fix the problem. I had to hire someone else to fix what they said they fixed and it cost more money. If they had done the work and fixed it, I would have been happy to recommend them.”

Review by
11/01/2016

“They've done quite a bit of work for us. I like that they are quick to respond. They have great communication. They inform about things one needs to know and they are very knowledgeable about what they do. They've done some work for me—piping, plumbing, furnace and water heater. Pretty much any plumbing needs I have, I use them for it. Overall, I’d give them A+.”

Review by
11/01/2016

“They showed up on time and did what they needed to do. I was happy with the work. I had a new heating system which had been installed in the house. There was a leak somewhere in the system and they were able to find the source and take care of it. There were some issues with the warranty and they were able to work that out as well. I’d give them an A+.”

Review by
11/01/2016

“They were prompt and very open. What they did for me had something to do with my boiler and heating system. Overall, I’d give them an A.”

Review by
11/01/2016

“There were like two different appointments for two different things. One of them was good. They came for my furnace. They solved all the problems. They repaired my furnace. Overall, I’d give them an A.”

Review by
11/01/2016

“It was a good experience but it was much too expensive. I was amazed that he charged me $145 because all he had to do was put in a little thing that had broken. My son said he could have done it. The part cost like $3 and my son told me he could have done it but I needed it done right away. That was the only experience I had. It wasn’t good because it cost too much money but he did fix it and got it working for me and for that I was grateful. The part was on my furnace. He fixed it and he got my furnace running again but it cost $145 but it may have been more than that. I was amazed that it cost that much. It was just a little piece that he had to put on.”

Review by
10/27/2016

“We had some work done on some equipment a while ago. It was a rebuild on a furnace. They did a good job. The equipment is running fine. All I know is the equipment works now. It had failed. They rebuilt it and it’s working fine now. I have no complaints.”

Review by
10/27/2016

“They did HVAC work for us. I would grade my overall experience as A+. They’re always just very willing to try and get here whenever they can and as fast as they can. They just do great work and they’re very reasonable in terms of their pricing.”

Review by
10/27/2016

“They did work on my property a while back. They are good people but they are expensive. I have no complaints with them. They just did a tune up on my heating system.”

Review by
10/27/2016

“It was good. They fixed my boiler. I’d grade my overall experience as A+. The person that came out to the house was very professional and very knowledgeable.”

Review by
10/27/2016

“They've been fine. I just had them check my furnace. I’d grade my overall experience an A+.”

Review by
10/27/2016

“They were fine. It was an oil furnace that they worked on for us. I would grade my overall experience as a B. They were very nice. They were great. I would recommend them and use them again.”

Review by
10/27/2016

“My experience with them was okay. I thought they were very expensive. They basically did extensive repair on my heating unit for the house. I would grade my overall experience as C. I think they’re competent.”

Review by
10/26/2016

“They fixed my HVAC. They were prompt and they did a great job. I would rate the overall experience as A+.”

Review by
10/26/2016

“We had a valve replaced on my furnace. I would rate the overall experience I had with them as an A.”

Review by
10/26/2016

“Quite a few years ago, they installed a hot water heater for us and then maybe two or three years ago, a new furnace and air conditioning. They certainly deserve an A for my overall experience. Whenever we needed something, they were prompt and took care of whatever the situation was. They were very good.”

Review by
10/26/2016

“I had a couple of properties, so in my unit they fixed the heater. The main issue was the pipes and I just called to verify them. The problem was actually outside my unit but it was leaking through my unit. The guys went in a fixed the problem. I’d give them an A for the overall experience.”

Review by
10/26/2016

“They fixed something for me. It was heating and air conditioner work. I’d give them an A.”

Review by
10/26/2016

“They tuned up the boiler. I would rate the overall experience I had with them as an A.”

Review by
10/26/2016

“They did the job and I didn’t get any callbacks after that. They did a good job. I think I had a heater zone well replaced. I would say that my overall experience with them is rated B. They finished the work but they never called me to let me know. I had to call my tenant to find out whether they were done or not. They fixed the problem.”

Review by
10/26/2016

“They've been very good. They saved my life a couple of times. Our furnace wasn’t working in the middle of a cold spell. They did a good job. I’d say they deserve a B for the overall job. I’ve already recommended them to others.”

Review by
10/26/2016

“They did some heating problems but they never found the problem. I would rate the overall experience as B. The quality of the work is good. Once Freddy was very rude to me. My family had no heat for the entire weekend. He said he was going to send somebody and never did.”

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