MillTown Plumbing, Heating, Cooling and Electrical
Air Conditioning & Heating
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Company Details
Services Offered
- Boilers
- Dehumidifiers
- Ductless mini-split installation
- Furnace repair, installation, and replacement
- Heat pump repair, installation, and replacement
- HVAC system repair, installation, and replacement
- Radiant heating
- UV air sanitizers
Services Not Offered
Minimum Job
Not specified
Warranty
- 1-year parts and labor warranty
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- Certified Mass Save Heat Pump Installer
Customer Benefits
Availability
Emergency 24/7
Satisfaction Guarantee
About this company
"We're committed to offering honest answers to all of your plumbing, heating, cooling, electrical, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable 24/7 live customer service to keep your home healthy and safe."
— Fred Webster, Jr., Owner
License
2255
Ratings & Reviews
Compiled Score:
MillTown Plumbing, Heating, Cooling and Electrical has received 4.8 out of 5 stars based on 1691 customer reviews. Learn about Our Research Process.
Eddie Arias
3 months ago
UPDATE: I was blown away by how quickly this was handled. Fred, the owner, called me first thing the very next morning and couldn’t have been nicer super down to earth, easy to talk to, and truly understanding. He immediately sent out his senior plumber to take care of everything I wanted addressed, and the work was outstanding. Between Fred’s personal attention and the excellent quality of the work, this was an all around fantastic experience. I couldn’t be happier with how the tankless hot water system turned out. Highly recommend them, thank you Fred and team. We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating system. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement — which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn’t reflect professional standards — including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to MillTown expressing these concerns. Their response was that there “wasn’t much to do,” and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn’t a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating — from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.pics show 2 of new tank and 1 of original can see drain valve on pipe !!
Adrian Lucas
2 weeks ago
From the sales (shout out Tyler) to the techs doing the job (Eric, Jared, and Mike) everything was really well explained, left clean and tidy, and made our family feeling very comfortable with the decision we made for our new heat pump. Highly recommend for the service and their great quality work!
Gregg Pomerleau
a month ago
Milltown answered the call immediately and was able to replace my water heater in record time. Pauric and Ed are masters of their trade. Very pleased with their work. Much appreciated. In addition, Josh installed a new electrical outlet for my Water Heater monitoring system in record time.
gary rogers
3 weeks ago
Purchased the water heater and installation of it through Milltown later, many people said we overpaid, but that was 4 years ago. And recently, the pilot light went out. And I was unable to get it relit on my own call them since I found out, we did also have a service plan and they did come out and determined. Then, it was a $50 part that would be covered by the warranty. But the part was not in stock and would take 7 to 10 days, and it would be $1300 for installation of the part. I also tried to offer a flushing of the tank for $500. Which I declined a day later, had a different person. Come to the house to look at it. He quickly determined that the spill switch needed to be reset and was then able to easily relight the pilot, and we did not need a new part and also Milltown. Suggested, maybe we just get a new tank, which would be about $4000. I'm pretty disappointed. It won't be calling them again.
GREG HAZARD
4 months ago
Originally called for blocked drain pipe to drywell. Took several visits to finally have them run a snake and camera. Determination was frozen pipe and they couldn't do anything about it - leaving me the customer to purchase hose to suck out standing water, blow warm air into pipe, add de-icer liquid and continue snaking the pipe on my own. Total cost was over $1800. The inside connection to the drain pipe was replaced with minimal materials. Overall, I was not satisfied with the result (drain still clogged) and the cost for work performed seems way out of proportion.
Service Area
MillTown Plumbing, Heating, Cooling and Electrical serves 60 cities in the Boston area.
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Cities Served
MillTown Plumbing, Heating, Cooling and Electrical FAQ
Services
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
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