Heritage Plumbing, Heating, Cooling & Electric
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 832 customer surveys conducted through GuildQuality.
5
604
4
123
3
44
2
22
1
39
5th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment.
Services Not Offered
The company does not clean air ducts or service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 832 customer surveys conducted through GuildQuality.
5
604
4
123
3
44
2
22
1
39
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/18/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/15/2020

“All service people are friendly and well skilled”

Review by
07/15/2020

No review comments provided

Review by
07/14/2020

“Mark Pepin & the HVAC guys on my job”

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07/13/2020

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07/13/2020

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07/13/2020

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07/13/2020

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07/13/2020

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07/13/2020

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07/12/2020

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Review by
07/12/2020

“I do not know the technicians name but I would like to say he gave us outstanding service. He was at my house on 6-24-2020.”

Review by
07/12/2020

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Review by
07/11/2020

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Review by
07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by
07/11/2020

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Review by
07/11/2020

“The men who come are always get the job done right”

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“I was very satisfied with both technicians. First a tech. Named Christen who inspected my Air conditioner. A tech Named Andy who inspected my Water heater. Both were courteous and Professionals and answers all my questions.”

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by
07/11/2020

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07/11/2020

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Review by
07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by
07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“The tech. that came to my home, AJ was very professional, and explained everything he had done very clearly!”

Review by
07/11/2020

“I will call them whenever I need work done at my home - they are the best.”

Review by
07/11/2020

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07/11/2020

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Review by
07/11/2020

“No, everyone I have dealt with has been great.”

Review by
07/11/2020

“The whole team should be recognized for their excellent work.”

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Bob Josephson”

Review by
07/11/2020

“All areas”

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Heritage has been doing work in the neighborhood for a few years.”

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by
07/11/2020

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07/11/2020

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Review by
07/09/2020

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Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/07/2020

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07/07/2020

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07/07/2020

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Review by
07/07/2020

“All the phone staff and each of the techs I have met and/or interacted with have been thoughtful, helpful, knowledgeable, and professional.”

Review by
07/07/2020

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Review by
07/07/2020

“EVERY ASPECT OF THIS VISIT, AS WITH ALL OTHERS IN THE PAST, WAS EXCELLENT, RESPECTFUL, PLEASANT AND THOROUGH. NO COMPLAINTS. VERY PLEASED WITH OUR SECOND DUCTLESS HVAC AND HOPES IT LASTS ANOTHER 15 YRS! THANK YOU FOR PRESENTING SUCH AN EXEMPLARY BUSINESS FOR US TO CHOOSE.”

Review by
07/07/2020

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Review by
07/06/2020

“played with my dog!”

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07/06/2020

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07/06/2020

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07/05/2020

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Review by
07/05/2020

“Jeremy A.”

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07/05/2020

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07/05/2020

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07/05/2020

“------”

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07/05/2020

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07/05/2020

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Review by
07/05/2020

“Dexter Cliff was great”

Review by
07/05/2020

“Yes...Bryan Brodeur was professional, very knowledgeable and kind. He will be my HVAC tech for as long as I am here and going forward. I could not be more satisfied with the exceptional service I received. I give Heritage and Bryan my highest recommendation and will always recommend Heritage.”

Review by
07/04/2020

“The Heritage tech was excellent. Knew the ac unit inside and out. Great job!”

Review by
07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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Review by
07/04/2020

“Across the board, the teams we had replacing an AC unit and our furnace were very professional, clean, did top notch work, and were very personable. They responded to our call for help and cleaned up problems we had been experiencing with many other companies throughout 20+ years. Couldn't be more pleased!!”

Review by
07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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Review by
07/04/2020

“Professionalism & workmanship of the technician who performed the work. Communication by the technician & the company as a whole.”

Review by
07/04/2020

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Review by
07/04/2020

“Nick”

Review by
07/04/2020

“I have recommended Heritage to new neighbors in this development.”

Review by
07/04/2020

“Bob was fantastic, great knowledge, very good work ethic, very polite,”

Review by
07/04/2020

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07/04/2020

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Review by
07/04/2020

“Customer service always outstanding”

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07/04/2020

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07/04/2020

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07/04/2020

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Review by
07/04/2020

“Shane did a great job of explaining what he was doing so we understood why he was checking things such as temperature of the air coming out of the vents.”

Review by
07/04/2020

No review comments provided

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