Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 335 Surveys
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Heritage Plumbing, Heating, Cooling & Electric has received 5 out of 5 stars (A-rating) based on 335 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
All jobs require an $89 minimum.
Warranty
Heritage offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Heritage services all brands of HVAC equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The installers did a great job.”

“I am very pleased and can't wait to work with them again.”

“I found the person to be very responsive and helpful. I had a bunch of questions about it, and he knew all about it.”

“Heritage did A/C work on two systems. I was definitely pleased with their work and the expertise on the job. I'm keeping Heritage as the number one company that I'm going to call. I'd give them an A. I've already recommended them.”

“I was highly satisfied with their quality of work, customer service, and punctuality. They did plumbing, heating, and air conditioning work. I'd give them A's across the board.”

“We always have a good experience with Heritage. I just made another appointment with them so they can come work on the furnace. They get an A from me.”

“They were very good. We needed a hot water heater, air conditioning unit, and a furnace, and they did everything. I was very satisfied with the work, and everything went as planned. They do A-quality work.”

“They put in an air conditioner. I'd give them an A+.”

“I did a few things. I'd give them an A+.”

“It was all very well handled on their part. It was heating and cooling work. I didn't have any complaints with them at all. I'd give them an A. I've already recommended them to several friends.”

“It was just cooling work. I didn't have any complaints. Their punctuality and cleanliness were very good. I'd recommend them to a friend.”

“They did heating and cooling. They replaced my air conditioner. I'd give them an A overall.”

“A technician came to do a tune-up. I've been satisfied with their work in the past, and I would probably recommend them to a friend.”

“They did heating and cooling work. We had to have something corrected, but it's alright. It was an overall A-grade experience.”

“It was both electrical and heating work done for me. I'd give them an A overall.”

“It went very well. They did electrical and heating and air work. I was very pleased that it all happened within one day. I'd give them an A.”

“It was electrical, heating and air, and plumbing work. It was good. I have no complaints. I have recommended them.”

“Everything was satisfactory.”

“Heritage does my heating system. They're very responsive and explain everything they are going to do. They are very willing to show me everything that is going on, and they walk me through it. Their level of work seems to be very high. Everything is very clean and very well done. There are really no complaints in any way. They put in a new furnace. When I bought this house, the previous owners had something done by them, and one of their stickers was on the boiler downstairs. They're an A to me.”

“I would go so far as to say I always have a good experience with Heritage. I like the prompt attention and the good explanation of the situation. I also like the good cleanup and the amiable staff. This has not been a good year because the heat exchanger on our furnace died during a very cold snap this winter. They got my furnace replaced in four days. They repaired a frozen pipe in my basement and a freeze-damaged valve in the bathroom shower. They did our routine heater service and inspection, too. I heard about Heritage through the previous owner of this house, who recommended them. I'd give them A+. They're a top-rated company.”

“They haven't done any work for me at all this year, but in previous years, they have done work. They're very good at letting you know when they're coming and staying in touch with you. The people that come out to our house are very knowledgeable. They're in and out very quickly, and I've never had any problems with any of the work they've done. They fixed my air conditioning. They definitely get an A+ from me.”

“They were professional, and they showed up on time. They had to replace a furnace. They were good with information, they made sure we understood everything, and they did everything we needed them to. We've been using them for years. I'd give Heritage \an A+.”

“Heritage was friendly, honest, reliable, and responsive. We had a bunch of work done. We've worked with them for years, and we recently had a whole new system put in for air conditioning and heating. It was just a bunch of stuff, and it was great. The customer service is great. They've always been really responsive, understanding, honest, great people, and we've never had to call them back for any issues. I'd rate them as an A+.”

“We've had them for the last 11 years at our home, so we've always used them. They do the yearly maintenance for the furnaces, and I like that they're readily available. They get an A+.”

“They were clean and thorough, and they explained everything. They did service and maintenance on my heating unit, and they earned an A+ grade. They were the ones who did the work on the same unit for the previous owners.”

“We used Heritage Plumbing for the furnace. It was a pretty good experience. The gentleman who serviced us was an expert and very good at customer relations. It was my first time using them. They're A+.”

“Heritage's professionalism stands out. They put an air handler in and took the old one out. They get an A+.”

“Heritage fixed the problem that another plumbing organization couldn't figure out. They came out to fix our furnace; it wasn't operating. The customer service was very good. The folks that came out were all very personable and very professional. We chose them because we had used them years and years ago and just figured we'd try them again. I'd grade them as an A.”

“I like their availability and the friendly people that come. They do my furnace upkeep and my air conditioner upkeep. Quite a few years ago, they put in a new furnace and air conditioner. They've also done some plumbing. When I first bought my condo in 2000, they were the only ones that would come right away when my water heater broke. They get an A from me.”

“I am on their annual maintenance plan, so I like that they come out once a year for a small fee and clean my furnace to make sure everything is running properly. They always have very professional workers. I've been with them for ten years, and I'd rate them as an A.”

“They follow through, and I like the completeness of service and the fact that they fix what they say they would fix. If it isn't right, they do it again and finish the job. They installed a water heater and a new furnace. I've known about them for many, many, many years. They are local. I'd give them an A.”

“Heritage was prompt and professional, and they explained things. They replaced the furnace and the hot water heater. I first heard about them through a friend referral. I'd rate the company as an A.”

“I always have a positive experience with Heritage. They're here when they say they will be here, and they fix whatever is broken. They came back the next day last time because I thought it was still broken, but it was something different. They've always come when I called them. They fixed my central air. It's really old. They fixed the motor on my heater, my furnace, and a couple other things, too. They're definitely an A company.”

“The wife was there when they came out. They took care of the air conditioner unit that they put in; they checked to make sure everything was running. They were on time, and they were very pleasant. Nothing was wrong—it was all good. He checked outside and inside, cleaned out the filters, and tested the temperature to make sure it were accurate. They get an A from me.”

“Our furnace went out, and the other furnace company said it could be at least a month—it was the dead of winter. Heritage was out at our house within two days to look at the situation. On Saturday, they came, and then by Tuesday, we had a new furnace. They were attentive to our needs. They understood the urgency, and they made it happen. No heat in January is not good, so they were really on top of the customer's needs. I'd give them an A.”

“The guys seemed to be in tune to what was needed, and they came up with quick solutions. They've come here a bunch of times for one thing or another, so I've had different people. A few years ago, they put in a new furnace and hot water heater. Their jobs take all day, but they're very friendly and easy to work with. It's a grade-A company.”

“They were great. It was really good. I have the regular maintenance, and I had my furnace replaced a couple of years back. They get straight to the problem, and they give me options, like a temporary fix or a permanent fix, so I can buy some time and figure out what to do. They're an A-rated company to me.”

“They just did a checkup on my furnace, and he was really nice. He answered questions, and he was just a really nice guy. I'd definitely recommend them. Also, one of my neighbors uses them, too. Heritage is an A.”

“They were on time, they did the job right, and they didn't have to go back in. They had to do some work on my HVAC; they do seasonal stuff for me. I chose them because they were available and reliable. I'd give them an A.”

“The customer service made it a positive experience for me. They've worked on the furnace, and they've done the air conditioning—they've pretty much done the HVAC. I chose them because of their availability; they had good times that correlated with my schedule. I'd give them an A.”

“They were timely, nice, and very helpful. It was a heating unit that they did. A co-worker recommended them. I would grade them as an A.”

“They were there when they were supposed to be there. They made recommendations on repairs, and they followed up on them. They did the heating. Heritage was recommended by another company. We'll go with an A rating for them.”

“They did a good job in a reasonable period of time and explained everything they did. They did air conditioning service; it was routine yearly service. They deserve an A grade.”

“Heritage is professional, courteous, competent, and clean. They've installed central air, radiant heat, and our primary, forced-air heating system. I would give them an A.”

“One of the Heritage guys was just in here the other day doing a scheduled service. The service work was on our heat pump. They deserve an A.”

“They were professional and on time, and they did stuff right. We had an issue with the thermostat, and it was actually kind of a mistake. They knew what they were doing, and they were professional and clean. Everything was fine. I'd give them an A.”

“Heritage is wonderful. They're very professional, and the last guy who came here was incredible. He knew the system; he had excellent suggestions and was able to resolve the problem in a very short period of time. My system wasn't heating up as efficiently as it should, and he made all kinds of suggestions as to what I needed in terms of piping. I would give them an A++.”

“Any of the techs or the people on the phone are so pleasant, helpful, and knowledgeable, and they really know what they're doing. They've done everything from fixing our furnace to tuning up my A/C unit. They've always been on time, and everything they do is top-notch. I'd definitely give them an A+ grade.”

“I've been really pleased with Heritage's service. Every single one of their mechanics is professional and efficient, and they tell me what they're doing in layman's terms. They're definitely an A+.”

“Everything was great. They kind of tell you what's going on, they give you all available options, and if they need to do some maintenance that might come up unannounced, there's no pressure to do it. They kind of do their best to help you understand what the problem could be before they attempt to fix it. They're also very timely—whoever does their scheduling is pretty much spot-on. Overall, they're a professional business, and I like them. They did HVAC services for my air conditioning unit and my on-demand water heater. They're an A+.”

“I felt that Heritage was honest, and they did a great job. They specifically did furnace work. They resolved all issues I had. I'd give them an excellent grade—an A+.”

“They have done plenty of work for me. I can count on them. If I feel that something is wrong, I'll call them up, and they're there at my door before I know it. I really can count on them. They make it right. If it isn't right, they'll make it right. They put in a brand-new furnace. They completely changed the entire piping system to the furnace downstairs. It looks beautiful. They've labeled everything. They put in all new thermostats, and they put in three air conditioning-heater units that are on the wall. The company is A+.”

“They show up on time, they do quality work, and they're very courteous. I've had repair work on my furnace. They installed my new high-efficiency furnace, and they have serviced it every year since. They seem to do a quality job, and they know what they're doing. They're always very friendly and courteous, and they clean up. I like working with them. They're an A-grade company.”

“They're on time, they're skilled, and they get the job done right. They did annual servicing of air conditioning. We interviewed a number of companies, and they offered the best service. I would give the company an A rating.”

“It was a good experience. They've maintained my gas furnace. I've been using this company a couple of years now. I like that they get here when they say they're going to. I'd say they get an excellent grade from me.”

“He did a good job. I would give him an A+ grade. He checked and cleaned the furnace. He put up a carbon monoxide detector.”

“Heritage did their work on time and quickly, and the end result was pretty great. They actually replaced my furnace with a new system. I chose them because I had used them in the past for doing some maintenance, and they seemed to do a good job then. They're A+.”

“They were great. The informed us before they did stuff. They did a good job. They were professional and neat. I got into some technical stuff with them, and they knew what they were talking about, so that was satisfying. They did HVAC service for us, including the hot water heater, air conditioner, and furnace. They installed all three new ones. We'd definitely grade them as an A.”

“We've used Heritage for years. They're very professional. They get the job done. It's always done right, and if it's not, they always fix it. They've done central air conditioning and a new heating system. They've done every major work you could imagine here. They get an A grade from me.”