Heritage Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 299 customer surveys.
5
230
4
43
3
11
2
13
1
2
4th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
Repair work requires an $89 minimum.
Warranty
Heritage offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Heritage services all brands of HVAC equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 299 customer surveys.
5
230
4
43
3
11
2
13
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2019

No review comments provided

Review by
08/28/2019

“they were great on every job they did for me.”

Review by
08/23/2019

“I think they are all great.”

Review by
08/23/2019

“I would like to recognize all of the technicians for their exceptional service. They were all great!”

Review by
08/23/2019

“Heritage Plumbing met my expectations with their thoroughness.”

Review by
08/23/2019

“I was most satisfied with Air Conditioning.”

Review by
08/23/2019

“I used to use them for everything and they were very fast, but I noticed over time that they don't actually identify problems. They just replace parts and charge me accordingly.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

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Review by
08/01/2019

No review comments provided

Review by
07/24/2019

“Every time someone comes it is someone different and they tell me different things, I do not know which one to believe.”

Review by
07/23/2019

“The technician that came was great.”

Review by
07/23/2019

“everyone was very professional, knowledgeable, and they finished on time.”

Review by
07/23/2019

“We are very happy with Heritage Plumbing, Heating, Cooling and Electrical.”

Review by
07/23/2019

“I would like to recognize Rich Carmiachel for his exceptional service.”

Review by
07/23/2019

No review comments provided

Review by
07/23/2019

No review comments provided

Review by
06/15/2019

No review comments provided

Review by
06/13/2019

“I've tried other companies that couldn't find the problem heritage found the problem”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“All aspects were completed to excellent results”

Review by
06/09/2019

“The entire crew was exceptional.”

Review by
06/09/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

“Bernie Albair”

Review by
06/08/2019

“Rod Kisler, Matt Smith, AJ Salois, Joe Cunningham.”

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

“I would only recommend if the job is extremely involved or difficult. Otherwise I'd call a less expensive company.”

Review by
06/08/2019

“Heritage has qualified and efficient technicians. I have had them here for A/C, plumbing and hot water heater service. I recommend them for the A/C, but I hesitate for the plumbing as their service rates are very high. When I think of Heritage, I think ' pricey'.”

Review by
06/07/2019

“Bob Josephson”

Review by
06/07/2019

“There have been so many. I would like to recognize the last guy that came, Bob Josephson from Heritage Plumbing, Heating, Cooling and Electrical for his exceptional service.”

Review by
06/07/2019

“Jeremy did great for what I needed. Thank you!”

Review by
06/06/2019

“I am most satisfied with how friendly and competent the workers are.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I would like to recognize my technicians for their exceptional service.”

Review by
06/06/2019

“I would like to recognize my technician for his exceptional service.”

Review by
06/06/2019

“They took good care of the area.”

Review by
06/06/2019

“Dan, CJ and Dave Ayotte were all great.”

Review by
06/06/2019

“I would like to recognize the installers for exceptional service.”

Review by
06/06/2019

“I was most satisfied with the value I received.”

Review by
06/06/2019

“They've been servicing my equipment for several years. I just purchased a heating system from them a few years ago, and they are always very professional, on time, and courteous.”

Review by
06/06/2019

“I was very pleased with the work and the technician that came out to my house he was very efficient.”

Review by
06/06/2019

“I was most satisfied that they do exceptional work and the cleanup was great.”

Review by
06/06/2019

“I would like to recognize my technician for his exceptional service.”

Review by
06/06/2019

“Richard Boucher was very Professional.”

Review by
06/06/2019

“They're very efficient as far as coming when they say, always on time for an appointment.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I would like to recognize my technician for his exceptional service.”

Review by
06/06/2019

“I called them because my furnace was not functioning properly and after multiple phone calls they never called us back.”

Review by
06/05/2019

“We found that Heritage Plumbing, Heating, Cooling and Electrical is a very professional company. They were cleanly and respected us and our home.”

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

“Our serviceman was amiable and helpful”

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

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Review by
06/04/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

“Technicians were knowledgeable and friendly”

Review by
06/03/2019

No review comments provided

Review by
10/16/2018

“They were always on time. You always know what you're going to get with them.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“The guy who came was wonderful. He cleaned up well.”

Review by
10/16/2018

“They were very flexible in trying to accommodate our schedule.”

Review by
10/16/2018

No review comments provided

Review by
10/15/2018

“They were overall very good, clean, more than clean, on time, let me know when they were coming, verified appointments, and stuck to the price. All of that was very well done. A couple things could've been communicated better but overall exceeded expectations.”

Review by
10/10/2018

“All the work met my expectations. I was not disappointed at all.”

Review by
10/10/2018

“Whoever was here, all of the people that were here were good.”

Review by
10/10/2018

No review comments provided

Review by
10/10/2018

“I would like to recognize the technician and the office staff. They did a good job.”

Review by
10/10/2018

“I would like to recognize the technician who came out to my home for his exceptional service. He stayed late talking to us and explaining things.”

Review by
10/10/2018

“I was most satisfied with the technician. He was dressed neatly, he was professional and he explained everything that he needed to be fixed and why. He was friendly.”

Review by
10/10/2018

“Jemery is the guy who comes here. He is very nice. I really like dealing with him.”

Review by
10/10/2018

“I was scheduled for service at noon until 2:00. I took the day off and waited for them. They called me and said that they would be coming at 3:00 because they are running late. They did not make it by 3:00. I paid to be a preferred customer. If they want to win my business back, they need to contact me after the 13th of October. I am out of the country right now.”

Review by
10/08/2018

“I was satisfied in all areas.”

Review by
10/06/2018

No review comments provided

Review by
10/06/2018

“The technicians that have come to our house previously and in the past have all been very very good.”

Review by
10/06/2018

No review comments provided

Review by
10/06/2018

“I feel the company exceeded my expectations in terms of the generator work. He came out and took care of it, and did a good job.”

Review by
10/06/2018

“Everyone at Heritage Plumbing, Heating, Cooling and Electrical, was so nice. There was an explanation for everything.”

Review by
10/06/2018

“I enjoyed the design of the boil installation.”

Review by
10/06/2018

“They met my expectations.”

Review by
10/06/2018

“The way they answer the phone was good. They did a good job making me feel like they cared about my busy. They came quickly in a few hours rather than waiting a couple of days as other companies do.”

Review by
10/06/2018

“They did not get back in touch with me after the job.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

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