Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 201 customer surveys.
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3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
All jobs require an $89 minimum.
Warranty
Heritage offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Heritage services all brands of HVAC equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 201 customer surveys.
5
158
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28
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“I am very pleased and can't wait to work with them again.”

Review by
03/29/2018

“The installers did a great job.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“They were a bunch of liars.”

Review by
03/28/2018

“The prices are a little excessive for a small part replacement.”

Review by
03/28/2018

“I found the person to be very responsive and helpful. I had a bunch of questions about it, and he knew all about it.”

Review by
03/28/2018

“It was awful that it took 6 days. Not until my ex-husband and son came did I see any action. He was here for a week and didn't know what he was doing. He was in the basement, and he would say ‘Hey,’ but that was it; he didn't share with me what was going on.”

Review by
03/28/2018

“They've always been on time, friendly, informative with questions, and did a good job and cleaned up after themselves. I've been pretty pleased. The last visit just put my teeth on edge.”

Review by
11/10/2016

“It was fine. We always have a good experience with them. I just made another appointment with them today so they can come and do the furnace. I don't have any complaints at all.”

Review by
11/10/2016

“The first one didn't solve the problem. Basically, I had an issue with the water company. They were saying I was using a lot of water and I couldn't figure out where it was. So I asked two people to send out a plumber to see if there was a leak. He said there was no leak so I called and they sent out their team and they replaced the water heater. At the same time, they noticed two of my pipes were leaking. So then I called back to Heritage Plumbing because the pipes were to the furnace. They sent out an HVAC guy and he fixed the leaks with no problem. It was under warranty and it was free. I was just a little annoyed that the first guy didn't see the pipes leaking. I was very pleased with the second guy. He did everything I needed to get done, but the first guy was a little disappointing. I've had a good experience with Heritage. Last February basically the sump pump got overworked. They came out, checked the sump pump and I had to get a new furnace. It was expensive, but it was done well. Overall, my experience with Heritage has been very good.”

Review by
11/10/2016

“They put in a furnace system. I'd give them a B+. They were very good. They made a mistake with my original appointment. I had to call back because I hadn't heard from them. There was a problem with something I received, so I called them back to get the times. So they gave me the times and what I was quoted, this was just to do a clean out or tune up of my original system. They didn't quote me properly, but we worked it out. The original quote to clean out the system was not what they told me. They didn't have a record of it, but the guy who came to the house changed it. I thought the selling was a little high pressure, just a little bit.”

Review by
11/10/2016

“They were OK. I had several things done. One young plumber, I wasn't very pleased with. Then they sent a different plumber and I liked him a lot. They ratified the situation. I just had a yearly tune up, so they didn't do a lot of labor. It was just minor things. The experience was good. I do find that their rates are much higher than other people, significantly higher. I'm satisfied. I don't know whether I'd call them again because they're very expensive. When I checked with other people, their rates are almost double.”

Review by
11/10/2016

“We've used them several different times. The most recent was to replace the water heater, and then ultimately, they needed to replace an electrical panel that got damaged by some water. They were very professional and actually changed their schedule in order to accommodate us so we wouldn't be without power for more than a few hours. I'd give them an A across the board. I would definitely recommend them to a friend.”

Review by
11/10/2016

“It always is a positive experience with Heritage. They've been here so many times. I'd give them an A+ across the board.”

Review by
11/10/2016

“They're very good. It was just air conditioning work. I'd give them an A+. I think they're very expensive.”

Review by
11/10/2016

“They did heating and cooling. They replaced my air conditioner. I'd give them an A overall.”

Review by
11/10/2016

“It was both electrical and heating work done for me. I'd give them an A overall.”

Review by
11/10/2016

“They came to work on my heater and my hot water heater. I'd give them an A+.”

Review by
11/10/2016

“It went very well. They did electrical and heating and air work. I was very pleased that it all happened within one day. I'd give them an A.”

Review by
11/10/2016

“A technician came to do a tune-up. I've been satisfied with their work in the past, and I would probably recommend them to a friend.”

Review by
11/10/2016

“They did heating and cooling work. We had to have something corrected, but it's alright. It was an overall A-grade experience.”

Review by
11/10/2016

“It was a combination of plumbing, electrical, and furnace work. I'd give them an A+ overall. I'd most likely recommend them.”

Review by
11/10/2016

“They're great. I have no complaints, and I'd recommend them.”

Review by
11/10/2016

“They did heating and cooling and electrical work.”

Review by
11/10/2016

“They did electrical and heating work. I'd give them a B+.”

Review by
11/10/2016

“Everything was satisfactory.”

Review by
11/03/2016

“It's all good.”

Review by
11/03/2016

“It was heating and plumbing work. I'd give them an A+.”

Review by
11/03/2016

“They put in an air conditioner. I'd give them an A+.”

Review by
11/03/2016

“I did a few things. I'd give them an A+.”

Review by
11/03/2016

“They're good. I have no complaints.”

Review by
11/03/2016

“I used Heritage all last year at my mother's house. I like Heritage a lot. I would recommend them to anybody, and I continue to use them.”

Review by
11/03/2016

“It was just cooling work. I didn't have any complaints. Their punctuality and cleanliness were very good. I'd recommend them to a friend.”

Review by
11/03/2016

“They did electrical and plumbing work. I'd give the experience an A+. It was great.”

Review by
11/03/2016

“We've had different services done at different times. I have no general complaints.”

Review by
11/03/2016

“It was mainly heating work. They put in a new water heater, and they were very professional. I would give them an A+.”

Review by
11/03/2016

“It was electrical, heating and air, and plumbing work. It was good. I have no complaints. I have recommended them.”

Review by
11/03/2016

“I was not 1 percent satisfied with the installation, and they never came back to remedy it. The manager finally responded, but never sent anybody to resolve it. So I stopped calling. I'd give them a poor rating overall. Their cleaning was average. There was some stuff that was left that I was not happy about. I would never use them again, and I make sure I tell everybody not to use them.”

Review by
11/03/2016

“It required some electrical work, but the major work I did with Heritage was for the A/C. I did two systems. I was definitely pleased with their work and their expertise on the job. Everything was fine. I'm keeping Heritage as the number one company that I'm going to call. I already did recommend them. I was happy. Mostly, I work with Nate Wilson, and he's one of the best technicians that I've been working with. Every time I go, I call and ask for Nate to come and do the work.”

Review by
11/03/2016

“It was plumbing and heating and air conditioning work. I was highly satisfied with their quality of work, customer service, and punctuality. I'd give them A’s across the board.”

Review by
11/03/2016

“They were very good. They did everything. We needed a hot water heater, air conditioning unit, and also a furnace. I was very satisfied with the work, and everything went as planned.”

Review by
11/03/2016

“The personnel that responded, the serviceman that responded, was very, very friendly and very knowledgeable, and they were on time. They did both electrical and plumbing work. I'd give them an A+.”

Review by
11/03/2016

“Not only did they overcharge me, but they gave me the wrong product, and then they didn't take call backs. The individual I worked with at the time was a very nice guy. But based on the overall experience, I wouldn't do business with them. I wouldn't recommend them to a friend.”

Review by
11/03/2016

“They had to put in a hot water heater for me. I liked everything about it. Heritage is wonderful. We've had them for many, many years, and they're the only ones that do our work. I'd give them an A+. I already have recommended them and my friends are using them.”

Review by
03/22/2016

“They always show up on time, everyone's pleasant and clean. They do what they say they're going to do. They've done a lot of work for me. They put in a whole new furnace and lots of other miscellaneous things. They've possibly done electrical work, I can't remember. I just happened to bump into them and everything worked out. I'd give them an A.”

Review by
03/22/2016

“It was nice, they came to our home, they gave us a quote, that kind of stuff. They did a new air conditioning system. They've done electrical work also. We just shopped around and they didn't have the lowest price, but it's hard to explain. They weren't too high or too low, they were kind of in the middle and we liked that. I'd rate them an A.”

Review by
03/22/2016

“They were prompt, they did the job, they explained everything. That's pretty much it. They came in, did it and left, perfect. They put in a hot water heater, a furnace and our electrical system. I used them because they showed up. I'd give them an A.”

Review by
03/22/2016

“They were prompt and addressed the problem. They've done work for me for years. They did a new plumbing system and then air conditioning. They've done limited work on one electrical panel associated with the A/C work. I'd give them an A.”

Review by
03/22/2016

“They're very helpful. They're punctual, clean and they do good work. They're very expensive though. They're easy to get ahold of. They're very accommodating. They set appointment windows for when they're going to be here. It's usually a two hour window and then the actual service technician calls when they're about a half hour away to let you know exactly when they'd be there. They're very clean, they're very thorough. They seem professional and so far they seem to have done a good job with the repairs that I've had. They worked on my air conditioning. They worked on my plumbing, heating and hot water. They've done electrical work, but I'm pretty comfortable with the electrician I have. They're an A.”

Review by
03/22/2016

“The technician was knowledgeable and friendly. They just did annual boiler maintenance. I'd give them an A.”

Review by
03/21/2016

“I liked their promptness, professionalism, and their technicians were very courteous. I had a furnace installed.”

Review by
03/21/2016

“It was all good. At the time they did some heating or air conditioning work. I've just used them in the past.”

Review by
03/21/2016

“They were very professional, they came on time. They were doing HVAC work I believe.”

Review by
03/21/2016

“It was fine. They came on time, were unobtrusive, and got the work done. It was just a routine service call of the air conditioning. They actually installed the system just last year.”

Review by
03/21/2016

“I liked that they showed up on time. I've had a lot of work done, it may have been electrical or it may have been plumbing related or heating and cooling. I would say A.”

Review by
03/21/2016

“They're very professional. They did an HVAC system.”

Review by
03/21/2016

“They have done work for me. They're fine, actually I've used them for initially a furnace but then plumbing and also electric and all services have been excellent. Their servicemen have all been terrific, I mean the guys that come here know what they're doing. They come in, they get the job done, they're always courteous, they'll spend as much time as they need to get the job completed. They're salesy which is OK having been a salesman myself I get that, always trying to sell the next service and that kind of thing but they do it very subtly, not a lot of pressure or anything like that just kind of on an informative basis. I consider them to be a top notch company.”

Review by
03/21/2016

“We are repeat customers. Their service is great, their customer service is fantastic, and we have like a maintenance service through them and they just call. They take care of all of our furnace and hot water and electrical needs and they're just very customer friendly. They're right on top of it, they fix any problems that arise and they don't like overcharge for small things and things like that so they're just a great company and great, fantastic customer service. Can't say more about their customer service. They just checked our electrical box, they do our like under our service so we get maintenance so they checked all of our stuff just to make sure everything was up to code and running accordingly. I think my husband had heard of him and I don't know where but he was looking for like an overall service that kind of did everything, like all of your HVAC needs like you could get on a maintenance plan so you didn't have to worry about it and they just fit and we found them to be just fantastic so we've stuck with them.”

Review by
03/21/2016

“It was very positive, very professional and the heating system and plumbing is working beautifully. They've done carpentry, they've done quite a few things for us and the new faucet in the kitchen. They've done quite a bit for us, I have no complaints. I had gone through 2 heating contractors on the heating unit we had in this condo and we were not pleased at all. A lot of money went out and nothing happened and they said well the excuse was we didn't have something or other. And I just happened to see the trucks, the Heritage trucks in the condominium complex a lot so I saw it and I called them. They came out, they went through the heating unit and gave us video tape of what was happening with the heating unit which was horrible and sat down and was very honest with us and everything. It was great, very professional.”

Review by
03/21/2016

“They were very conscious about doing the work right and up to code. Before that I had an electrician that wasn't very good, he just mickey moused things together and I didn't like that. I did have them for a furnace estimate that I couldn't afford their price at that time so I did another but I know they were going to be good with electrician. What happened is I needed a new box for a new generator and the other electrician just wired up the old box and they didn't match - the generator and the box didn't match. It was supposed to be 30 amps and the box downstairs was 20 amps. So he put in a new box and rewired the circuit box which is good because some of the things had 2 circuits on it which wasn't right either so he fixed that. That was very good. I really was impressed with his work.”

Review by
03/21/2016

“My experience isn't over yet. They did some work that they have to come back and take care of. They came and put in an air conditioning system last spring and they cut into my heating system, ducts. They came out and tried to fix it three or four times and it hasn't gone away. I told them I let them know that but I told them I'd call them when the weather changed so they could come back and try it again. Other than that they charge too much money but I've had a lot of good luck with what they've done in the past too. I've been using them for three or four years. I just saw the truck around.”

Review by
03/21/2016

“They are very helpful, they seem to know what they're doing. I've never had any of their work backfire on us or anything so their work is good and they also help you try to figure things out that you want to work on yourself. They've been here several times so it was either electrical work or furnace work. We first used them when we needed a new furnace and we shopped around and we liked what they had to do best for the furnace.”

Review by
03/21/2016

“We've been using them for a long time. I just feel that they're really thorough and honest and courteous. They just seem to stand apart from the rest in my opinion. Mostly, we just last year had a furnace installed and we've used them before at another condo and had a new furnace installed, hot water heater, plumbing, whatever's needed. I used to see their truck a lot and the other plumber we always used I think they had cut back and they just weren't as good as they used to be.”

Review by
03/21/2016

“I always have a positive experience with them. They're very courteous, polite, they do the work as quickly as possible, and are out the door. I'm very pleased with them. They do the electric, A/C, and my hot water heater, furnace, and my generator. I chose them mostly because I was always seeing their trucks around in the neighborhood. It wasn't through word of mouth or anything I think I picked up on the name by saying the trucks because I see them around all the time.”

Review by
03/21/2016

“The sales guy was good who came. He organized everything for us really well. He helped us with the financing, did a good job with that. The workmen who came they weren't able to do the job in one day and they kind of left things and we called that man and he got it fixed right away so they came right away the next day instead of waiting a week so all in all it's just a good positive experience. It was air conditioning, mini split air conditioning. I see the billboard.”

Review by
03/21/2016

“I've been with them for about 20 years once they came in business. My second furnace they put in for me. I got them in case anything breaks I'll just give them a call and that's it. They come in once a year and check the furnace, I have to give them $100 to come back next year. You have to give them $100 to come back next year or they won't come back. B, the last time they put the furnace in like a month and a half ago they put it in and honestly it took too long.”

Review by
03/21/2016

“They put in a generator for us. We've had them for several years, they've installed furnaces and air conditioning. I mean we had their air conditioners 12 years ago so we've been a customer for a long time. They were installing a generator, a whole house generator. We know they've had lots of training. I think the biggest problem we have with them is they're very costly. They do a great job but they are very costly. I would say an A as far as service goes.”

Review by
03/21/2016

“They're OK. They get here when they say they're going to get here. They take a look at my furnace every year. They're alright. I guess we just looked them up in the book. B, they're pretty good.”

Review by
03/21/2016

“They're quick, they guarantee their work, the personnel - the plumbers, electricians, etc. - are very knowledgeable and courteous. They do various things, I've had plumbing, I've had heating, I've had everything.”

Review by
03/21/2016

“They got the job done. There were a few scrapes on the walls but that's the thing - to get a good job with putting the thing in, it's still working but there were some scrapes on the walls and on the trim of the door. They put in a heating unit. I've seen their trucks all over the place. I would give them a B.”

Review by
03/21/2016

“They came, they did what they were supposed to do, and seemed to be knowledgeable about what they had to work on. They were doing maintenance, heating maintenance. They're very clean and they clean up after themselves and they're very thorough in terms of their estimates. I would give them an A on the work.”

Review by
03/21/2016

“I liked that they did what I needed them to do. I think the last thing they did for us was replace our furnace. They've done both plumbing and electric work for us. The previous owners of our house used them so there was a thing on our furnace with their number.”

Review by
03/21/2016

“They did fine. They were on time, they were informative, they did what they came to do. They were doing boiler service cleaning. I chose them because they service both of my homes which are in two different locations and other people don't' service both areas.”

Review by
03/21/2016

“They were fine, great. They were right on time. They did an electrical job as well as a plumbing job with the water boiler, water heater. We are going with Heritage for a long time and we have not called any other company but they are really expensive thought.”

Review by
03/21/2016

“They did some work for me. They were timely and I think they were fairly clear about the service they were providing and they were responsive to my request and when I had questions. They actually were in charge of all of the plumbing and HVAC system of a house I constructed.”

Review by
05/07/2015

“They do the work. They're a little pricey, but my stuff works, so I use them. They seem all right. They've done HVAC, pipe, and plumbing work, and they tune up my heating system yearly. They’ve replaced some stuff. The prices are a little high. Beyond that, they do good work.”

Review by
05/07/2015

“They're educated and honest and that's all I can ask for. They take the time to educate the consumer. They actually just diagnosed a furnace issue for me. They were previously servicing my furnace so I just called them. I would recommend them. I'd give them a B. The work that they've done is great but I think the follow-up is a little lacking.”

Review by
05/07/2015

“The guys seemed to be in tune to what was needed, and they came up with quick solutions. They've come here a bunch of times for one thing or another, so I’ve had different people. A few years ago, they put in a new furnace and hot water heater. Their jobs take all day, but they're very friendly and easy to work with. It’s a grade-A company.”

Review by
05/07/2015

“They did a good job in a reasonable period of time and explained everything they did. They did air conditioning service; it was routine yearly service. They deserve an A grade.”

Review by
05/07/2015

“Heritage Plumbing probably came in last time to do the regular maintenance on my furnace. They come every year and do it because I belong to their VIP membership. I've been with them a long time. I give them an A. They come when I call.”

Review by
05/07/2015

“They were professional and on time, and they did stuff right. We had an issue with the thermostat, and it was actually kind of a mistake. They knew what they were doing, and they were professional and clean. Everything was fine. I'd give them an A.”

Review by
05/07/2015

“They were professional, and they showed up on time. They had to replace a furnace. They were good with information, they made sure we understood everything, and they did everything we needed them to. We've been using them for years. I'd give Heritage \an A+.”

Review by
05/07/2015

“I liked the ability of the repairman to diagnose what the problem was and repair it as quickly as possible. I was interested in their products, called them, and had them install two of them for me. They were wall air conditioners. I would give them a B.”

Review by
05/07/2015

“I used Heritage for years, like, a million years. Two years ago, a pipe burst in the winter, so they had to do major, major, major repairs. I needed a new furnace. The customer service was excellent. They responded quickly, and the people who came out were very nice. Because of what happened, it was very stressful for me. I chose them because I'd used them for years. They're my go-to people. I think somebody recommended them, initially. I'd give them an A.”

Review by
05/07/2015

“Heritage was friendly, honest, reliable, and responsive. We had a bunch of work done. We've worked with them for years, and we recently had a whole new system put in for air conditioning and heating. It was just a bunch of stuff, and it was great. The customer service is great. They've always been really responsive, understanding, honest, great people, and we've never had to call them back for any issues. I'd rate them as an A+.”

Review by
05/07/2015

“Heritage Plumbing did work for me recently. They did well. I liked that they were friendly and professional. Everything they said was accurate. They had to replace an exhaust fan on my furnace that was making it– I think I saw their trucks around town and just thought to dial their number. I never had to call them back for any issues after that fan was replaced. It was all good. I'll give them an A; they were good.”

Review by
05/07/2015

“The very professional people that Heritage sends out make it positive. I've never had a problem with any of them. They do the annual checkup of the air conditioning and so forth. The installation was very good. I think they're charging me extra for a service that I pay by the year for, but we're going to look into that. I've referred other people. I would say they're an A-rated company.”

Review by
05/07/2015

“They're good. They're very professional, the prices are reasonable and they do what they say they're going to do—I have no complaints. I use them all the time. They've replaced a gas heating system and a central air conditioning system. I think that's pretty much about it. They do general maintenance stuff on the things. I would recommend them; I do it all the time. It’s an A+ service.”

Review by
05/07/2015

“They were on time, they worked very quickly and efficiently, and they were very pleasant. We've had everything done, from toilet replacement and furnace work to pipe fixing and repairing and some major stuff with our sewage line. We've been customers for a really long time. Their customer service is fine. We've never had to call them back for any issues after the work has been completed. I'd give them a solid A.”

Review by
05/07/2015

“Heritage fixed the problem that another plumbing organization couldn't figure out. They came out to fix our furnace; it wasn't operating. The customer service was very good. The folks that came out were all very personable and very professional. We chose them because we had used them years and years ago and just figured we'd try them again. I'd grade them as an A.”

Review by
05/07/2015

“They did the work over a year and a half ago. They charged me way over market rate for what they did, and they tried scare tactics to try to get me to buy something from them. They were supposed to fix the air conditioning and heating unit. Their customer service wasn't enough to make me remember, so I'd say it was probably not good. I'd grade them a D—very bad.”

Review by
05/07/2015

“I will never, ever use them again. They came and cleaned my furnace. I was planning on having them come back and clean my furnace every couple of years, and then when my furnace broke in the middle of winter and it was freezing out, they said they couldn't come for five days. That was the last time I ever used them, and I will never call them again. I had to call my gas company and have them come and replace the furnace motor because Heritage said they didn't have time for me. The customer service was terrible. They would be a D.”

Review by
05/07/2015

“I have some reservations about whether they always act in my best interest or if they're trying to sell additional parts and make a bigger profit. That was my only issue with the last series of work that they did at my house. They replaced the HVAC and serviced the furnace. In the process of servicing the furnace, it kind of felt like there were replacement parts that may or may not have needed to be replaced as soon as they were replaced. I don't know if they work on commission or what the deal is as far as the service techs go, but it kind of just left me with that sour taste in my mouth. I'd say they deserve a C+.”

Review by
05/07/2015

“I have never ever had anything but positive experiences with Heritage. They're the only plumbers I call. They've moved a gas stove, a new furnace, a new hot water heater, a washing machine, piping, and venting. Every pipe in the house has a Heritage tag on it. I've never had to call them back for any issues. I would recommend them with no hesitation. My sister lives right next door, and she only deals with Heritage. She’s also had Heritage’s electrical technicians come out. They're absolutely A+. They're professional and polite. Everything about them is what you'd expect from a professional crew.”

Review by
05/07/2015

“I would say it was basically good. They were there on time and got the job done. They just did the routine annual check of the different systems, the air conditioning and the fuel furnace. The customer service was part of it. They were very polite and seemed knowledgeable. I chose them because we had been with a local company that had gone and become national, and they had their office down in Texas, and that got under my skin a little bit. I wanted to talk to somebody local. I'd give them a B-.”

Review by
05/07/2015

“I've actually been using them for years. They're very responsive, they're thorough, and they're not necessarily the cheapest group in town, but I think you get a good value. They most frequently come in and do my annual service on my air conditioning systems, which they had installed several years ago, and there have been a couple of instances where there have been repairs needed, and they've been very generous at times covering it under general warranty, which is actually expired. I chose them because they're very reliable with their appointments. I find that a lot of other plumbing firms bounce you around depending on other things that come up. I'd give them an A.”

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