Heritage Home Service - Heating & Air Conditioning Reviews in Boston

Heritage Home Service

6th year as a Best Pick

certified company

Verified General Liability Ins.

Verified Workers' Comp

Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 978 customer surveys conducted through GuildQuality.

715

157

How are scores calculated?

Company Message Regarding COVID-19

To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:

Contact-Free Service Call
We will implement a "Contact-Free" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.

If a Contact-Free Service Call is not possible, we continue to follow the following process:

Limited Contact Service Call
We will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service.

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner

Company Information

Services Offered

Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment.

Services Not Offered

The company does not clean air ducts or service or install solar or geothermal systems.

Minimum Job

A dispatch fee of $89 is charged if no work is performed.

Warranty

Heritage Home Service offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.

Company History

The second-generation, family-owned-and-operated company was founded in 1986.

Employee Information

Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.

Areas Served

Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Address

2550 Main Street
Tewksbury, MA 1876

Hours

Mon

6:00 am - 12:00 am

Tue

6:00 am - 12:00 am

Wed

6:00 am - 12:00 am

Thu

6:00 am - 12:00 am

Fri

6:00 am - 12:00 am

Sat

6:00 am - 12:00 am

Sun

6:00 am - 12:00 am

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 978 customer surveys conducted through GuildQuality.

715

157

How are scores calculated?

FEATURED REVIEWS

Review by Cliff B. | Nashua, NH

07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by Katherine K. | Danvers, MA

07/05/2020

“Yes...Bryan Brodeur was professional, very knowledgeable and kind. He will be my HVAC tech for as long as I am here and going forward. I could not be more satisfied with the exceptional service I received. I give Heritage and Bryan my highest recommendation and will always recommend Heritage.”

Review by Laird G. | Merrimack, NH

06/30/2020

“I cant recall the names off the top of my head but the sales person was great and easy to communicate with and the team that did my installation was excellent. Support team for an issue I had with Nest was top notch and very patient while working with Google to get me up and running. Finally, the HVAC service person that identified my initial need for the replacement was excellent to work with.”

Review by April L. | Rochester, NH

06/29/2020

“Bob and the gentleman that came with him did a beautiful job rerouting the new line. Much nicer than the original. I am very pleased and my house is actually very comfortable, especially with the hot muggy spell we just had. A big thank you to these guys.”

Review by Gary N. | Concord, NH

05/13/2020

“Everyone was nice to deal with. The repairman that found the issue with my old furnace was excellent and showed me each issue clearly. The man who sized the new unit explained it perfectly. The installation crew and electrician did a great job and an excellent walk through.”

Clear Filters

HOMEOWNER REVIEWS

Review by Nashua, NH Homeowner

03/14/2021

“Heritage is always professional and friendly when they contacted for a project.”

Review by Portsmouth, NH Homeowner

11/01/2020

No review comments provided

Review by Frank H. | Merrimack, NH

09/08/2020

“HVAC specialist Bob Josephson should be recognized for exceptional service.”

Review by Concord, NH Homeowner

08/28/2020

No review comments provided

Review by Tewksbury, MA Homeowner

08/27/2020

No review comments provided

Review by Martine A. | Bedford, NH

08/27/2020

No review comments provided

Review by Cindy C. | Bedford, NH

08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by Portsmouth, NH Homeowner

08/27/2020

No review comments provided

Review by Mary H. | Manchester, NH

08/27/2020

“Jeremy serviced our AC a few months ago and we were thrilled that he was back to service our heating system. He is knowledgeable and explains clearly to us any issues he finds. He is very polite, professional, and respectful to us. Heritage is lucky to have him on their team.”

Review by Lawrence C. | North Andover, MA

08/27/2020

“Brian, who does the North Andover area is excellent. He is the one I ask for every time I need work.”

Review by Epping, NH Homeowner

08/27/2020

No review comments provided

Review by Lauren P. | Nashua, NH

08/27/2020

No review comments provided

Review by Exeter, NH Homeowner

08/27/2020

No review comments provided

Review by Salem, NH Homeowner

08/27/2020

No review comments provided

Review by Judith N. | Salem, NH

08/27/2020

No review comments provided

Review by Bill D. | Bedford, NH

08/27/2020

No review comments provided

Review by Concord, NH Homeowner

08/27/2020

“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”

Review by East Kingston, NH Homeowner

08/27/2020

“Adam came for my annual AC PM and stayed to perform the furnace PM as well. All work was done well.”

Review by Portsmouth, NH Homeowner

08/27/2020

No review comments provided

Review by Laura F. | Madbury, NH

08/27/2020

No review comments provided

Review by Glenn A. | Kingston, NH

08/27/2020

No review comments provided

Review by Merrimac, MA Homeowner

08/27/2020

“They were honest that the a/c issue was a result of their installer and covered their work under warranty”

Review by Pelham, NH Homeowner

08/27/2020

“The quality of the work is top notch, its done really well.”

Review by Charles L. | Hudson, NH

08/27/2020

No review comments provided

Review by Gary E. | Stratham, NH

08/27/2020

“Whoever the two young men were that worked on my systems this year were both terrific.”

Review by Eric P. | Billerica, MA

08/27/2020

No review comments provided

Review by Woburn, MA Homeowner

08/27/2020

“After waiting 5 weeks for service, I received an email on the Day of the service that the repairman was injured and to reschedule when I went to reschedule the person said that the reason I was bumped was that the repairman were busy with other customers and I would have to wait another 4 weeks”

Review by Donald S. | Somersworth, NH

08/27/2020

“Communication”

Review by Portsmouth, NH Homeowner

08/27/2020

No review comments provided

Review by Michael S. | North Andover, MA

08/27/2020

“The installers where great and especially Mike who did a fantastic job. My anger and reason for such low scores was Dexter who did not communicate with me till last minute about furnace being installed and who convinced me that I would be able to get a mass save loan and would help me out but never heard back from him after u guys got paid and I found out that the mass save loan should of been submitted before any work should be done so know I have to hope they will make an exception but I'm furious and ready to cancel my monthly membership with u guys and the anxiety and anger I have is not good for my health which I already suffer from anxiety and depression. I guess it's also my fault for trusting a sales person but I thought being both veterans of the military he was good for his word.”

Review by Janet S. | Merrimack, NH

08/06/2020

“Everyone who worked on and advised us on this project”

Review by Lloyd F. | Concord, NH

07/18/2020

No review comments provided

Review by Mel B. | Londonderry, NH

07/16/2020

No review comments provided

Review by Heather K. | Epping, NH

07/15/2020

“All service people are friendly and well skilled”

Review by Wilton, NH Homeowner

07/15/2020

No review comments provided

Review by Steve G. | Exeter, NH

07/14/2020

“Mark Pepin & the HVAC guys on my job”

Review by Salem, NH Homeowner

07/13/2020

No review comments provided

Review by Frank D. | Pelham, NH

07/13/2020

No review comments provided

Review by Concord, NH Homeowner

07/13/2020

No review comments provided

Review by Frank D. | Andover, MA

07/13/2020

No review comments provided

Review by Pelham, NH Homeowner

07/13/2020

No review comments provided

Review by Dianne T. | Weare, NH

07/13/2020

No review comments provided

Review by Salem, NH Homeowner

07/12/2020

No review comments provided

Review by Sharon H. | Nashua, NH

07/12/2020

“I do not know the technicians name but I would like to say he gave us outstanding service. He was at my house on 6-24-2020.”

Review by Bill P. | Danvers, MA

07/12/2020

No review comments provided

Review by Nashua, NH Homeowner

07/11/2020

No review comments provided

Review by Rosie D. | Bedford, NH

07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by Nashua, NH Homeowner

07/11/2020

No review comments provided

Review by Nashua, NH Homeowner

07/11/2020

“The men who come are always get the job done right”

Review by Nashua, NH Homeowner

07/11/2020

No review comments provided

Review by Jackie S. | Rye, NH

07/11/2020

No review comments provided

Review by Sandy C. | Newmarket, NH

07/11/2020

No review comments provided

Review by Charles H. | Milford, NH

07/11/2020

“I was very satisfied with both technicians. First a tech. Named Christen who inspected my Air conditioner. A tech Named Andy who inspected my Water heater. Both were courteous and Professionals and answers all my questions.”

Review by Windham, NH Homeowner

07/11/2020

No review comments provided

Review by Dave H. | Hollis, NH

07/11/2020

No review comments provided

Review by Brian R. | Epping, NH

07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by Merrimack, NH Homeowner

07/11/2020

No review comments provided

Review by Joe S. | Nashua, NH

07/11/2020

No review comments provided

Review by Cliff B. | Nashua, NH

07/11/2020

Review by Dunbarton, NH Homeowner

07/11/2020

No review comments provided

Review by Charlotte O. | Salem, NH

07/11/2020

No review comments provided

Review by Brandon M. | Billerica, MA

07/11/2020

No review comments provided

Review by Merrimack, NH Homeowner

07/11/2020

“The tech. that came to my home, AJ was very professional, and explained everything he had done very clearly!”

Review by Ruth H. | Hooksett, NH

07/11/2020

“I will call them whenever I need work done at my home - they are the best.”

Review by Michael F. | Newmarket, NH

07/11/2020

No review comments provided

Review by Hooksett, NH Homeowner

07/11/2020

No review comments provided

Review by Sharon C. | Derry, NH

07/11/2020

“No, everyone I have dealt with has been great.”

Review by Angela L. | Salem, NH

07/11/2020

“The whole team should be recognized for their excellent work.”

Review by North Andover, MA Homeowner

07/11/2020

No review comments provided

Review by David N. | Brentwood, NH

07/11/2020

No review comments provided

Review by Lowell, MA Homeowner

07/11/2020

No review comments provided

Review by Londonderry, NH Homeowner

07/11/2020

No review comments provided

Review by Mike C. | Barnstead, NH

07/11/2020

No review comments provided

Review by Helene W. | Hudson, NH

07/11/2020

“Bob Josephson”

Review by Eleanor H. | Hudson, NH

07/11/2020

“All areas”

Review by Manchester, NH Homeowner

07/11/2020

No review comments provided

Review by Lowell, MA Homeowner

07/11/2020

No review comments provided

Review by John B. | Bedford, NH

07/11/2020

No review comments provided

Review by Leonard C. | Concord, NH

07/11/2020

“Heritage has been doing work in the neighborhood for a few years.”

Review by Maryann R. | Newton, NH

07/11/2020

No review comments provided

Review by Richard O. | Dracut, MA

07/11/2020

No review comments provided

Review by Hampstead, NH Homeowner

07/11/2020

No review comments provided

Review by Lowell, MA Homeowner

07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by Hampton, NH Homeowner

07/11/2020

No review comments provided

Review by Gloria B. | Merrimack, NH

07/09/2020

No review comments provided

Review by Robert B. | Hudson, MA

07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by Paula S. | Londonderry, NH

07/07/2020

No review comments provided

Review by Candia, NH Homeowner

07/07/2020

No review comments provided

Review by Tobey B. | North Hampton, NH

07/07/2020

No review comments provided

Review by Gail W. | Concord, NH

07/07/2020

“All the phone staff and each of the techs I have met and/or interacted with have been thoughtful, helpful, knowledgeable, and professional.”

Review by Meda D. | Lee, NH

07/07/2020

No review comments provided

Review by Christine D. | Goffstown, NH

07/07/2020

“EVERY ASPECT OF THIS VISIT, AS WITH ALL OTHERS IN THE PAST, WAS EXCELLENT, RESPECTFUL, PLEASANT AND THOROUGH. NO COMPLAINTS. VERY PLEASED WITH OUR SECOND DUCTLESS HVAC AND HOPES IT LASTS ANOTHER 15 YRS! THANK YOU FOR PRESENTING SUCH AN EXEMPLARY BUSINESS FOR US TO CHOOSE.”

Review by Robert B. | Haverhill, MA

07/07/2020

No review comments provided

Review by Charlotte L. | Andover, MA

07/06/2020

“played with my dog!”

Review by Henniker, NH Homeowner

07/06/2020

No review comments provided

Review by Sue C. | Center Barnstead, NH

07/06/2020

No review comments provided

Review by Strafford, NH Homeowner

07/05/2020

No review comments provided

Review by David S. | Weare, NH

07/05/2020

“Jeremy A.”

Review by Atkinson, NH Homeowner

07/05/2020

No review comments provided

Review by Elda D. | Hollis, NH

07/05/2020

No review comments provided