Heritage Home Service
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 1005 customer surveys conducted through GuildQuality.
5
739
4
158
3
62
2
25
1
21
6th year as a Best Pick Call

Company Message Regarding COVID-19

To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:

Contact-Free Service Call
We will implement a "Contact-Free" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.

If a Contact-Free Service Call is not possible, we continue to follow the following process:

Limited Contact Service Call
We will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service.

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment.
Services Not Offered
The company does not clean air ducts or service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 1005 customer surveys conducted through GuildQuality.
5
739
4
158
3
62
2
25
1
21
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/15/2021

“Mike Dinsmore is a true professional.”

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

“The whole team was excellent from start to beginning”

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

“Perfect fast job; done right; no complaints”

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
06/04/2021

No review comments provided

Review by
06/03/2021

“We are very happy that we contracted with Heritage....”

Review by
06/02/2021

No review comments provided

Review by
05/31/2021

No review comments provided

Review by
05/31/2021

“Yes Chris was very knowledgeable he explained all the work he needed to Do. Gave me an Estimate and came 1K below the estimate. he also has Great customer service skills, very personable.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“All. Professional, Meticulously clean, Courteous, Communicative and Prompt. Always calls to confirm appointments and always arrives on time.”

Review by
05/29/2021

“super fast response, tech was knowledgeable, answered questions patiently, discussed potential necessary work without being pushy, provided estimates ..”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“when I called about the system not working the service agent found an available technician who came to our home within 3 hours and fixed the problem.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I?m comfortable having Heritage in my home.”

Review by
05/29/2021

“The company's professionals are competent and polite.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Can't remember his name. Came to us at 20 St. Andrew's Way in Londonderry last week to discuss future needs. He was very knowledge and not at all pushy (very important). Good experience.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/28/2021

No review comments provided

Review by
05/25/2021

No review comments provided

Review by
05/25/2021

“Tim Lemire was a pleasure to work with. He kept us informed about the progress of the work and did an excellent job.”

Review by
05/24/2021

No review comments provided

Review by
05/24/2021

No review comments provided

Review by
05/24/2021

“Joe Tucker does an exceptional job discussing what needs to be done and providing options if available along with the pros and cons.”

Review by
05/24/2021

No review comments provided

Review by
05/23/2021

No review comments provided

Review by
05/23/2021

No review comments provided

Review by
05/23/2021

“Jeremy - you are fortunate to have him”

Review by
05/23/2021

No review comments provided

Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“Tech was amazing. Explained everything”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“On time, thoroughly professional.”

Review by
05/22/2021

“Clean. Prompt. Polite. Did good work”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“I've used Heritage for years because they do good work.”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“Heritage has provided with wonderful service at both my homes”

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

Review by
05/22/2021

“I was offered multiple options for fixing my furnace and was able to make the choice that best suited my needs and my budget.”

Review by
05/22/2021

“Both visits in April men were very helpful and courteous”

Review by
05/22/2021

“I dont recall his name but the technician who did work on our furnace twice was really great. It was so nice to finally find someone who knows this system. And all the people you've sent this way are awesome!”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“knowledgeable . If answer not known willing to "shop" and find what can be done about problem area”

Review by
05/22/2021

“Bryan Holland was excellent.”

Review by
05/22/2021

No review comments provided

Review by
05/19/2021

“HVAC work that was done seems to have corrected the reported issues with the older unit. But also had electrical work scheduled on a generator and it was canceled last minute again. The first time for a family emergency by the worker, which I understand, but this time two weeks after the first scheduled appointment for lack of parts because they were going to purchase the parts as they are driving to the job. This does not seem like an acceptable answer as they should have already had the parts two weeks prior when they were originally scheduled to do the job.”

Review by
05/19/2021

“This company does quality work and has experienced technicians. I am just a little dismayed that the part needed to repair my furnace is not readily available.”

Review by
05/18/2021

“Technician + Plumber were EXCELLENT ! Top people I feel bad that I do not remember their names . They are worth their pay . Heritage is expensive so your people need to be much better than average .”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Mike”

Review by
05/18/2021

“Heritage always sends someone right away in an emergency. The technitions are honest and well informed.”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/17/2021

“The work that the repair man did was excellent.”

Review by
05/17/2021

“Yes, But unfortunately I don't have his name. He was great”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“I was very impressed with Bernie's professionalism and dedication to safety. 2 thumbs up”

Review by
05/17/2021

“I always call Heritage following a service and tell them the gentleman who came did an excellent job and have been told they would let their boss know. Everyone in 2019, 2020 and 2021 has been excellent and very pleasant.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Evan was the first representative that performed work in my house. I had a clogged drain. He was fabulous. I was so impressed by him that I decided to have Heritage do any future work.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Jacob was terrific & did a great job of teaching his co-worker as well.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“All around a very good experience. The technician was very knowledgeable. He answered all my questions and explained what he would be doing all around.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Mike”

Review by
05/17/2021

“I've loved Heritage for many years, not only for plumbing but for electrical and HVAC as well.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“They have all been great!”

Review by
05/17/2021

“Mike and Chris were fantastic.”

Review by
05/17/2021

“I dealt with Andy, Nick, and Adam most recently. They were all professional and courteous, explained the job needed and performed in a timely manner.”

Review by
05/17/2021

“Over the years I have had a number of Heritage employees help me out with various issues. Always without exception they were friendly, professional, knowledgeable, helpful. It must be a great company to work for. Their work force is exceptional”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“All the Heritage employees are courteous, professional always on time and helpful. They answer my questions. What I really appreciate they are working the whole time they are here not like a previous electrician my contractor hired who seemed to always be on his phone or would disappear and not let me know if he was returning.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

“Always great service and very helpful technicians.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
03/14/2021

“Heritage is always professional and friendly when they contacted for a project.”

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