Heritage Home Service
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.5 out of 5 stars based on 930 customer surveys conducted through GuildQuality.
5
672
4
155
3
60
2
23
1
20
6th year as a Best Pick Call

Company Message Regarding COVID-19

To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:

Contact-Free Service Call
We will implement a "Contact-Free" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.

If a Contact-Free Service Call is not possible, we continue to follow the following process:

Limited Contact Service Call
We will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service.

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment.
Services Not Offered
The company does not clean air ducts or service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 1876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am

Compiled Score:

Heritage Home Service has received 4.5 out of 5 stars based on 930 customer surveys conducted through GuildQuality.
5
672
4
155
3
60
2
23
1
20
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/14/2021

“Heritage is always professional and friendly when they contacted for a project.”

Review by
11/01/2020

No review comments provided

Review by
09/08/2020

“HVAC specialist Bob Josephson should be recognized for exceptional service.”

Review by
08/28/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Jeremy serviced our AC a few months ago and we were thrilled that he was back to service our heating system. He is knowledgeable and explains clearly to us any issues he finds. He is very polite, professional, and respectful to us. Heritage is lucky to have him on their team.”

Review by
08/27/2020

“Brian, who does the North Andover area is excellent. He is the one I ask for every time I need work.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”

Review by
08/27/2020

“Adam came for my annual AC PM and stayed to perform the furnace PM as well. All work was done well.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

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Review by
08/27/2020

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Review by
08/27/2020

“They were honest that the a/c issue was a result of their installer and covered their work under warranty”

Review by
08/27/2020

“The quality of the work is top notch, its done really well.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Whoever the two young men were that worked on my systems this year were both terrific.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“After waiting 5 weeks for service, I received an email on the Day of the service that the repairman was injured and to reschedule when I went to reschedule the person said that the reason I was bumped was that the repairman were busy with other customers and I would have to wait another 4 weeks”

Review by
08/27/2020

“Communication”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“The installers where great and especially Mike who did a fantastic job. My anger and reason for such low scores was Dexter who did not communicate with me till last minute about furnace being installed and who convinced me that I would be able to get a mass save loan and would help me out but never heard back from him after u guys got paid and I found out that the mass save loan should of been submitted before any work should be done so know I have to hope they will make an exception but I'm furious and ready to cancel my monthly membership with u guys and the anxiety and anger I have is not good for my health which I already suffer from anxiety and depression. I guess it's also my fault for trusting a sales person but I thought being both veterans of the military he was good for his word.”

Review by
08/06/2020

“Everyone who worked on and advised us on this project”

Review by
07/18/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/15/2020

“All service people are friendly and well skilled”

Review by
07/15/2020

No review comments provided

Review by
07/14/2020

“Mark Pepin & the HVAC guys on my job”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/12/2020

“I do not know the technicians name but I would like to say he gave us outstanding service. He was at my house on 6-24-2020.”

Review by
07/12/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“The men who come are always get the job done right”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“I was very satisfied with both technicians. First a tech. Named Christen who inspected my Air conditioner. A tech Named Andy who inspected my Water heater. Both were courteous and Professionals and answers all my questions.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

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Review by
07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“The tech. that came to my home, AJ was very professional, and explained everything he had done very clearly!”

Review by
07/11/2020

“I will call them whenever I need work done at my home - they are the best.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“No, everyone I have dealt with has been great.”

Review by
07/11/2020

“The whole team should be recognized for their excellent work.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Bob Josephson”

Review by
07/11/2020

“All areas”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Heritage has been doing work in the neighborhood for a few years.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

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Review by
07/11/2020

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Review by
07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by
07/11/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“All the phone staff and each of the techs I have met and/or interacted with have been thoughtful, helpful, knowledgeable, and professional.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“EVERY ASPECT OF THIS VISIT, AS WITH ALL OTHERS IN THE PAST, WAS EXCELLENT, RESPECTFUL, PLEASANT AND THOROUGH. NO COMPLAINTS. VERY PLEASED WITH OUR SECOND DUCTLESS HVAC AND HOPES IT LASTS ANOTHER 15 YRS! THANK YOU FOR PRESENTING SUCH AN EXEMPLARY BUSINESS FOR US TO CHOOSE.”

Review by
07/07/2020

No review comments provided

Review by
07/06/2020

“played with my dog!”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

“Jeremy A.”

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

No review comments provided

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