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Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment.
Heritage Home Service offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
FEATURED REVIEWS
“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”
“Yes...Bryan Brodeur was professional, very knowledgeable and kind. He will be my HVAC tech for as long as I am here and going forward. I could not be more satisfied with the exceptional service I received. I give Heritage and Bryan my highest recommendation and will always recommend Heritage.”
“I cant recall the names off the top of my head but the sales person was great and easy to communicate with and the team that did my installation was excellent. Support team for an issue I had with Nest was top notch and very patient while working with Google to get me up and running. Finally, the HVAC service person that identified my initial need for the replacement was excellent to work with.”
“Bob and the gentleman that came with him did a beautiful job rerouting the new line. Much nicer than the original. I am very pleased and my house is actually very comfortable, especially with the hot muggy spell we just had. A big thank you to these guys.”
“Everyone was nice to deal with. The repairman that found the issue with my old furnace was excellent and showed me each issue clearly. The man who sized the new unit explained it perfectly. The installation crew and electrician did a great job and an excellent walk through.”
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“HVAC specialist Bob Josephson should be recognized for exceptional service.”
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“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”
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“Jeremy serviced our AC a few months ago and we were thrilled that he was back to service our heating system. He is knowledgeable and explains clearly to us any issues he finds. He is very polite, professional, and respectful to us. Heritage is lucky to have him on their team.”
“Brian, who does the North Andover area is excellent. He is the one I ask for every time I need work.”
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“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”
“Adam came for my annual AC PM and stayed to perform the furnace PM as well. All work was done well.”
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“They were honest that the a/c issue was a result of their installer and covered their work under warranty”
“The quality of the work is top notch, its done really well.”
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“Whoever the two young men were that worked on my systems this year were both terrific.”
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“After waiting 5 weeks for service, I received an email on the Day of the service that the repairman was injured and to reschedule when I went to reschedule the person said that the reason I was bumped was that the repairman were busy with other customers and I would have to wait another 4 weeks”
“Communication”
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“The installers where great and especially Mike who did a fantastic job. My anger and reason for such low scores was Dexter who did not communicate with me till last minute about furnace being installed and who convinced me that I would be able to get a mass save loan and would help me out but never heard back from him after u guys got paid and I found out that the mass save loan should of been submitted before any work should be done so know I have to hope they will make an exception but I'm furious and ready to cancel my monthly membership with u guys and the anxiety and anger I have is not good for my health which I already suffer from anxiety and depression. I guess it's also my fault for trusting a sales person but I thought being both veterans of the military he was good for his word.”
“Everyone who worked on and advised us on this project”
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“All service people are friendly and well skilled”
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“Mark Pepin & the HVAC guys on my job”
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“I do not know the technicians name but I would like to say he gave us outstanding service. He was at my house on 6-24-2020.”
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“Heritage is very reliable and stays on top of scheduling annual inspections.”
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“The men who come are always get the job done right”
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“I was very satisfied with both technicians. First a tech. Named Christen who inspected my Air conditioner. A tech Named Andy who inspected my Water heater. Both were courteous and Professionals and answers all my questions.”
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“Every individual has always given 100% to every project and or problem solving situation consistently for five years”
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“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”
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“The tech. that came to my home, AJ was very professional, and explained everything he had done very clearly!”
“I will call them whenever I need work done at my home - they are the best.”
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“No, everyone I have dealt with has been great.”
“The whole team should be recognized for their excellent work.”
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“Bob Josephson”
“All areas”
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“Heritage has been doing work in the neighborhood for a few years.”
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“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”
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“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”
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“All the phone staff and each of the techs I have met and/or interacted with have been thoughtful, helpful, knowledgeable, and professional.”
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“EVERY ASPECT OF THIS VISIT, AS WITH ALL OTHERS IN THE PAST, WAS EXCELLENT, RESPECTFUL, PLEASANT AND THOROUGH. NO COMPLAINTS. VERY PLEASED WITH OUR SECOND DUCTLESS HVAC AND HOPES IT LASTS ANOTHER 15 YRS! THANK YOU FOR PRESENTING SUCH AN EXEMPLARY BUSINESS FOR US TO CHOOSE.”
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“played with my dog!”
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“Jeremy A.”
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