Heritage Home Service
7th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 993 customer surveys conducted through Our Research Partners.
5
756
4
143
3
61
2
19
1
14
7th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems. The company services all brands of HVAC equipment. Heritage Home Service offers virtual visits through video conferencing that connect the homeowner with a professional who offers free quotes for non-urgent problems, services, or future projects.
Services Not Offered
The company does not clean air ducts or service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on workmanship and installation; a five-year warranty on heat exchangers and compressors; and five- and ten-year parts-and-labor warranties.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am

Compiled Score:

Heritage Home Service has received 4.6 out of 5 stars based on 993 customer surveys conducted through Our Research Partners.
5
756
4
143
3
61
2
19
1
14
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/15/2021

“Excellent, fast, fast service at a fair price”

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07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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06/04/2021

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06/03/2021

“We are very happy that we contracted with Heritage....”

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06/02/2021

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05/31/2021

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05/29/2021

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05/29/2021

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05/29/2021

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05/29/2021

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Review by
05/29/2021

“super fast response, tech was knowledgeable, answered questions patiently, discussed potential necessary work without being pushy, provided estimates ..”

Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I’m comfortable having Heritage in my home.”

Review by
05/29/2021

“The company's professionals are competent and polite.”

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05/29/2021

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05/29/2021

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05/28/2021

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05/25/2021

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05/25/2021

“The technicians did the work quickly and considerately and we are very satisfied with the results.”

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05/24/2021

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05/24/2021

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05/24/2021

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05/24/2021

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05/23/2021

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05/23/2021

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05/23/2021

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05/23/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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05/22/2021

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Review by
05/22/2021

“I've used Heritage for years because they do good work.”

Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

Review by
05/22/2021

“They did a great job but very expensive.”

Review by
05/22/2021

“Heritage has provided with wonderful service at both my homes”

Review by
05/22/2021

“On time, thoroughly professional.”

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05/22/2021

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05/22/2021

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Review by
05/22/2021

“Some of your technicians are outstanding. Some are socially pleasant, but make errors which cost time or money.”

Review by
05/19/2021

“This company does quality work and has experienced technicians. I am just a little dismayed that the part needed to repair my furnace is not readily available.”

Review by
05/19/2021

“HVAC work that was done seems to have corrected the reported issues with the older unit. But also had electrical work scheduled on a generator and it was canceled last minute again. The first time for a family emergency by the worker, which I understand, but this time two weeks after the first scheduled appointment for lack of parts because they were going to purchase the parts as they are driving to the job. This does not seem like an acceptable answer as they should have already had the parts two weeks prior when they were originally scheduled to do the job.”

Review by
05/18/2021

“Heritage always sends someone right away in an emergency. The technitions are honest and well informed.”

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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Review by
05/17/2021

“All around a very good experience. The technician was very knowledgeable. He answered all my questions and explained what he would be doing all around.”

Review by
05/17/2021

“The work that the repair man did was excellent.”

Review by
05/17/2021

“I've loved Heritage for many years, not only for plumbing but for electrical and HVAC as well.”

Review by
05/17/2021

“Technicians arrived on time, very polite, hard-working.”

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

“Heritage has always been available to perform needed repairs in a short period of time. I do not know if they are competitive with other plumbing and heating contractors but they do an excellent job.”

Review by
05/17/2021

“Always great service and very helpful technicians.”

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05/17/2021

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Review by
03/14/2021

“Heritage is always professional and friendly when they contacted for a project.”

Review by
09/08/2020

“I am very happy to have benefited from HVAC Specialist Bob Josephson’s extensive knowledge and expertise. Bob’s suggestions and work enabled my heating system and new water heater to achieve top performance. At the same time, he made sure they will have maximum efficiency to save me money going forward.”

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08/28/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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