Cranney Home Services
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cranney Home Services has received 4.2 out of 5 stars based on 111 customer surveys conducted through GuildQuality.
5
72
4
16
3
8
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7
1
8
6th year as a Best Pick Call
"It's a simple philosophy: exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services is a full-service HVAC contractor that serves residential customers. In addition to providing maintenance services, the company installs and repairs heating and cooling systems, boilers, and heat pumps. Cranney Home Services offers 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing Boston's North Shore in 1985.
Distinctions
Cranney Home Services was a Best of The Salem News award winner in 2020.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local nonprofit groups.
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
24 Water Street
Danvers, MA 01923
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Cranney Home Services has received 4.2 out of 5 stars based on 111 customer surveys conducted through GuildQuality.
5
72
4
16
3
8
2
7
1
8
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

“Communication was exceptional.”

Review by
08/22/2021

“It?s great to know that with our annual contract, we can get service quickly, especially when our AC was having a problem and it was very hot out. We can count on Cranney!”

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

“Twice now they have booked appointments and confirm the appointments the day before then midday on the date of the appointment they cancel. No respect for the customer?s time”

Review by
08/18/2021

“They came back to fix that, but they needed to have not done that (leaving the door off on the heater).”

Review by
08/17/2021

“They met or exceeded my expectations in communication and explanation of what was being done and how they were addressing it.”

Review by
08/17/2021

“They are very responsive and the work is always well done.”

Review by
08/17/2021

“I would like the recognize the tech. He was excellent.”

Review by
08/17/2021

“Annual review of HVAC system and, separately, plumbing system”

Review by
08/17/2021

“Bianca was very helpful.”

Review by
08/17/2021

“Great service, timely arrival, and the service was done to the best of my expectations.”

Review by
08/17/2021

“I already have.”

Review by
08/17/2021

“They did not meet any expectations set.”

Review by
08/17/2021

“I would like to recognize Frank, the plumber, for his exceptional service.”

Review by
08/17/2021

“I could not be more dissatisfied and disappointed with my experiences with Cranney. The most positive thing I can say about them is that whenever I called, I was able to reach someone and get an appointment fairly quickly, however, any appointment I ever had resulted in my spending money for a problem that was never even identified let alone solved. I only contacted Cranney because the prior owners had used them for the installation of their central A/C and boiler. Cranney likely came at least 2 times in the summer of 2019 when the central A/C wasn't working. I was charged each and every time they came, usually $150-$200 each time, and they were never able to give me a firm answer on what the issue was with the A/C let alone fix it. My system did not work properly until this summer when I was able to find a qualified HVAC tech who determined that the issue was a faulty part within the system that needed to be replaced AND was still under the original owner warranty. The part cost me nothing since it was under warranty but had it not been, it still would have cost roughly about the same as what I had paid to Cranney for the times they came and charged me for doing basically nothing. The HVAC tech who did the work this summer also suspected that the issues the A/C was having were compounded by the fact that too much refrigerant had been added, which was done one of the times Cranney had come out. So basically an HVAC tech who did not install the system, Cranney did, was able to identify the issue in one visit. I don't recall exactly how many times Cranney came but I believe it was 2 or 3. The A/C issue had not yet been resolved this summer when I also had an issue with my boiler back in May. Since it was still colder weather and it was installed and supposedly under warranty with Cranney, I contacted them. They were able to send someone out same day, however, the only thing the person that came did was take the cover off the boiler and let me know he saw a mouse inside. He had absolutely no idea what to do or how to handle the situation and basically just sat there for a good 10 minutes until I asked what we were going to do from here. He said he would have to go and talk to his manager, which I assume he did, came back in and told me there was nothing that could be done until the rodent "issue" had been resolved. As far as I understood from him, there was only a single mouse in there and there was definitely no rodent issue within my home. He then proceeded to tell me I owed him for the visit, which I think was approximately $100. He also gave me a quote for what would need to be done once the "issue" had been resolved and that was several thousand dollars. That was a quote for a diagnostic only not to actually fix whatever the problem was. I was able to have another HVAC company, separate from the one who would later repair my A/C, come out the following day, took no issue with the potential rodent in the system and did a diagnostic for about $100. I ended up replacing the entire boiler. From what I remember, the diagnostic quote Cranney gave me was about half of what the entire new boiler installation cost me. So not once, but twice, I had basically the same experience with your company where they were either unable or unwilling to determine what the problem was with either my heating or cooling systems and charged me for that, which was nothing, each and every time. Not to mention the fact that I have proof of what the actual issue was in both these instances. Other HVAC companies were able to diagnose and fix the problems separately, something Cranney could not seem to do in either case. I have no problem with paying for work completed but Cranney essentially did nothing, except add too much refrigerant to my A/C system several years ago, each time they came and I was charged each and every time. If I were to add up how much I have paid Cranney over the past 3 years, I believe it would be well over $500 and they never once resolved the issue that I was having. All they ever did was give me quotes for more diagnostic work that would have to be done at an additional cost. Incredibly angry by the experiences I had with them thinking of all the time and money that was wasted.”

Review by
08/17/2021

No review comments provided

Review by
08/15/2021

“I would never recommend the Cranney Home Service Plan. They were supposed to service my 2 yr old Navien Furnace which was working fine prior to their visit. Within 4 hrs of their arrival a decompression valve gave way and water poured into my basement. The Cranney supervisor insisted that any malfunction of the furnace within hours of their service visit was purely coincidental. Homeworks Energy, the company that originally installed the furnace, came out to fix the furnace and showed me several areas where the Cranney technicians had NOT serviced the furnace appropriately and caused the pressure to build and release resulting in flooding my basement.”

Review by
08/14/2021

“the person that made decision to put dog photo on trucks deserves some extra credit. Never had a bad experience with any staff member yet. give them all extra credit!”

Review by
08/14/2021

“Good and quick work”

Review by
08/13/2021

“technician who finished the install was excellent”

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“Those making and scheduling the work appointment and every HVAC technician sent into our home. My wife likes them all.”

Review by
08/13/2021

“the repairman who arrived seemed very knowledgeable. My low rating is reflective of the lack of transparency of the fee service and not the his.”

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“Please take us off your mailing list. Anderson 91 Heath Road North Andover MA, 01845”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“Anyone who has been to my house.”

Review by
08/11/2021

“All of the technicians and staff are highly professional.”

Review by
08/11/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

“The technicians are fantastic and I appreciate the email and text technology. I like my annual member benefits and piece of mind that brings as well.”

Review by
08/10/2021

“Speedy response to our initial request”

Review by
08/10/2021

“I?ve always have prompt friendly service”

Review by
08/10/2021

“Service is on time and thorough. I needed a whole home heating/AC unit installed. Very pleased from start to finish.”

Review by
08/10/2021

“Carl”

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

“Great crew who all worked hard during the install.”

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
04/11/2021

No review comments provided

Review by
04/11/2021

No review comments provided

Review by
02/26/2021

No review comments provided

Review by
02/25/2021

No review comments provided

Review by
02/24/2021

No review comments provided

Review by
02/24/2021

No review comments provided

Review by
02/23/2021

“I'd like to recognize Ron from Cranney Home Services for his exceptional service.”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“I've had several of Cranney Home Services's employees in my home over the past few years and without exception, all employees from Cranney Home Services are knowledgeable, polite, accommodating, on time, efficient and explain everything to my wife and me. I couldn't ask for better service.”

Review by
02/23/2021

“Cranney Home Services exceeded my expectations with ther overall availability. They were pretty much 24/7.”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“Cranney Home Services did what they said they would do and when they said they'd do it. They did a great job.”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“Kyle Cranney”

Review by
02/20/2021

“I would like to recognize the technician.”

Review by
02/19/2021

“Shaun Coburn had exceptional service.”

Review by
02/19/2021

“They met or exceeded expectations in their customer service. They were very friendly, and during COVID times, they had masks on and were very clean.”

Review by
02/19/2021

No review comments provided

Review by
02/19/2021

“The follow-up was poor.”

Review by
02/17/2021

No review comments provided

Review by
02/17/2021

“Great service and quick to resolve any problem I had”

Review by
02/16/2021

No review comments provided

Review by
02/16/2021

“I had several conversations with your project manager ( Kaleigh). She was courteous, respectful and professional. I had a refund coming and she made sure it went smoothly.”

Review by
02/16/2021

No review comments provided

Review by
02/12/2021

No review comments provided

Review by
02/12/2021

“In our experience nearly everyone at Cranney has been exceptional!”

Review by
02/12/2021

No review comments provided

Review by
02/12/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

“Cranney services are reliable and the technicians are very helpful, if you listen to them and are questioning.”

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

“Very professional, appeared as scheduled, did their work carefully. cleaned up after themselves, answered any and all questions patiently and in as much depth as we asked for.”

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

“Karl is excellent!!!!!”

Review by
11/27/2019

“I really like their service.”

Review by
11/27/2019

“I am satisfied in the work over all with Cranney Home Services. Just fabulous! The customer service was great and the ones that came out were great.”

Review by
11/21/2019

“Their professionalism and friendliness stand out in terms of great qualities.”

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“I would like to recognize Carl for his exceptional service.”

Review by
11/13/2019

“I would like to recognize the crew for their exceptional service. There were a couple of electricians and two or three plumbers.”

Review by
11/13/2019

“The technicians are great, service has been good. Any issues were responded to professionally.”

Review by
11/13/2019

“The coordinator of the project. He gave me education about the system and checked back with me. His name is Mike.”

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“They are extremely unreliable.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“The second technician that came out was good, but I don't remember his name.”

Review by
11/09/2019

“I would recognize the whole company.”

Review by
11/09/2019

“The guy that came last time was really good. He paid more attention to the cleaning up and was very thoughtful. We do really like the guy that usually comes also.”

Review by
11/09/2019

“The company has had to reschedule a few time. It has been hard for us to get them out here.”

Review by
11/06/2019

“I would like to recognize Patrick and my technician. They explained everything to me and I appreciated that.”

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