Cranney Home Services
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cranney Home Services has received 4.7 out of 5 stars based on 164 customer surveys.
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4th year as a Best Pick Call
"It's a simple philosophy: exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services is a full-service HVAC contractor that serves residential and commercial customers. In addition to providing maintenance services, the company installs and repairs heating and cooling systems, boilers, and heat pumps. Cranney Home Services offers 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing the Boston area in 1985.
Distinctions
Cranney Home Services was a Greater Beverly Chamber of Commerce 2016 Corporate Citizen of the Year nominee.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local, nonprofit groups.
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
10 Rainbow Terrace
Danvers, MA 01923
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Cranney Home Services has received 4.7 out of 5 stars based on 164 customer surveys.
5
126
4
27
3
6
2
5
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/13/2018

“They exceeded my expectations in all areas. They were great!”

Review by
11/12/2018

“Cranney home provided great services !”

Review by
11/06/2018

“I would like to recognize Ryan. He was fantastic and explained everything to me. I was very confident with his explanation and his work.”

Review by
11/06/2018

“I'd like to recognize Max for his exceptional service. He was nice and explained thoroughly what he did and what needs to be done and he wrote it all down for me so that I could share the correct information with my husband when he got home.”

Review by
11/06/2018

“Cranney Companies exceeded my expectations with the prices of their services. They had lower prices than everyone else that we received a quote.”

Review by
11/06/2018

“I like them because they will come to your house in the middle of a blizzard.”

Review by
11/06/2018

“The onsite technicians have always been fantastic. I've had a lot of work done by them for a few years now, and the field technicians that they send have always been great.”

Review by
11/06/2018

“They always had quality work.”

Review by
11/05/2018

“The quality of the work was great and so were the workers.”

Review by
11/05/2018

No review comments provided

Review by
11/02/2018

“We had a really tough job because we have a really small attic and they were unsure if they would be able to fit the system; which they did so that kind of exceeded my expectations.”

Review by
11/02/2018

“They exceeded my expectations with the guys they send, they are courteous.”

Review by
11/02/2018

“The whole job exceeded my expectations. The company and technician were both knowledgeable and helpful regarding my project.”

Review by
11/02/2018

No review comments provided

Review by
11/02/2018

“Cranney Companies was really good at explaining what was going on.”

Review by
11/02/2018

“The Cranney Companies met my expectations.”

Review by
11/02/2018

“They have met my expectations by being reliable and coming during emergencies.”

Review by
11/02/2018

“The tech was fine and knowledgeable. I was surprised when they called to schedule appointment for me instead of me having to call them to set it up. It was set weeks in advance. I took the day off of work and then the day of, I get a call saying they aren't coming today. I didn't ask for the appointment, they set the appointment, and they cancelled on me. It was extremely inconvenient and frustrating. They ended up sending someone after hours which I appreciated, but I had already missed a day of work.”

Review by
11/01/2018

“I am a valued customer for them, so I pay a monthly fee. So they have done a lot of different types of work for me.”

Review by
11/01/2018

“They met and exceeded our expectations with communicating, all the team members knowing exactly what needs to be done, they explained everything to me and what they were going to do and did it on their own.”

Review by
10/31/2018

No review comments provided

Review by
10/30/2018

“Cranney Companies' installation and service exceeded my expectations.”

Review by
10/30/2018

“I would like to recognize the guys who installed our heater and HVAC from Cranney Companies for their exceptional service because they did a great job. Everyone has been super helpful, polite, and professional.”

Review by
10/29/2018

“I'd like to recognize Anthony for his exceptional service.”

Review by
10/29/2018

“With Cranney, they do guarantee their work, and if everything happens within a two-year span they come and fix it. They came back and fixed one problem that I had, and it's doing beautifully.”

Review by
10/29/2018

“For the HVAC project, it was a short timeline but Shawn made sure it was able to get done.”

Review by
10/29/2018

“The electrician who has come out more than once was really, really good. I said to myself I would ask for him by name. I actually wrote it down, but I don't have it handy. I would ask for him to come out again. I would wait to take an appointment for when he was available.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They have very good customer service. They always contact us when we are due for service.”

Review by
10/29/2018

“They met my expectations.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They did the basic job of cleaning my furnace correctly, as best as I could tell. That's all they've done.”

Review by
10/29/2018

“They exceeded or met my expectations in all the areas.”

Review by
10/29/2018

“It's a quality organization and I am very confident in their work and in their technicians.”

Review by
10/29/2018

“I was happy that I had heat and hot water showers again.”

Review by
10/29/2018

“I already have recommended you all to friends.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“I am very satisfied with their service!”

Review by
04/02/2018

“They're a really great company.”

Review by
04/02/2018

“It was a good experience.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“We have been working with Cranney Home Services for about six months, and they have been very responsive and timely.”

Review by
04/02/2018

“They ran into some unanticipated problems. They worked to resolve them, and did it very professionally.”

Review by
04/02/2018

“He was very helpful with the situation that we had with our furnace. Everything was good!”

Review by
04/02/2018

“They run a tight ship. They never got back to have an inspection.”

Review by
04/02/2018

“I love the company. I would recommend them, 100 percent!”

Review by
04/02/2018

“They were very nice, hospitable. I am glad I used them.”

Review by
04/02/2018

“I was very satisfied, and they were professional. They did good work in the time they said they would. I am very happy with the unit and would highly recommend them.”

Review by
04/02/2018

“When they came in, they were a little bit rushed the first time so they didn't do things quite right and had to come back, which was unfortunate. But they did make good on it.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“They only did an estimate.”

Review by
04/02/2018

“I did call them for a job maybe in the last six months and it was negative.”

Review by
04/02/2018

“They had to come back twice because they did something the first time to reactivate the furnace. They didn't know what they were doing. They were supposed to come at a time and they didn't come and came two days later.”

Review by
04/02/2018

“I waited and waited on the estimate, and when I called the office the lady I spoke with was very nice, but when the gentleman called me back, he wasn't so nice. The estimate was so high, I don't know how anybody can afford it.”

Review by
03/27/2018

“The only thing I would say is that one of my units is not working right now. They put me off for two weeks because they said it was too cold. I have not been able to use the room with the broken heater.”

Review by
03/27/2018

“They are really honest. You can see everything that is in the contract, in the job. They are on time and they leave it clean and are perfect with times. The job is perfect, no questions asked. Anything you discuss with them, you see in your home. I cannot say anything negative. I want to say thank you to Scott and the salesman and everyone from customer service to accounting to the electrician, the plumber and assistant plumber. I am really happy with the energy efficient heating system in my house. They had perfect customer service. They called me back and were excellent. They are good with time, and if you call with a problem, they will come out on the same day. I have never seen another company this good.”

Review by
03/27/2018

“They did a very good job. They answer their phone calls, which I like.”

Review by
03/27/2018

“It was a nightmare before they got here, and when they did get here, they explained everything and they were very clean and they did a great job!”

Review by
03/27/2018

“Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.”

Review by
03/06/2017

“They did some heating maintenance. The guys that came were really approachable, friendly, and explained everything to me. I’d give them an A.”

Review by
03/01/2017

“They did some work on my furnace. It was just heating work. They did excellent work with no problems.”

Review by
03/01/2017

“They replaced a furnace. They removed the old one and put in a new one. There were no problems.”

Review by
03/01/2017

“I just feel like they charged a ridiculous amount of money for very minor services and I felt completely taken advantage of financially. They had to come and relight the pilot light while we were travelling out of the country. Overall, I’d give them a D.”

Review by
02/20/2017

“They did some work on a furnace and they also did some small plumbing. They were courteous and they did the job in the time expected. They did good cleanup. They were pleasant. I’d give them an A for my overall experience.”

Review by
02/20/2017

“They were fantastic. I needed to have three wall unit air conditioners replaced and they no longer made the kind of A/C units that I needed so they were able to adapt another kind of unit and then build out around it and do some trim work for me around it because it didn’t quite fit the space. They did a great job. It was terrific. The workers were just very kind and helpful. They were willing to work with me. I also needed to do something in a very timely fashion because I had a family member coming home from the hospital and they couldn’t be around mold so I needed to get this done really fast and they came out really fast and did the work. I’d give them A+ for the overall experience. I am a realtor and I refer them all the time.”

Review by
02/20/2017

“They did a great job. They did some cleaning and maintaining of a gas boiler. They showed up when they said they would and they did everything they promised. I’ve used them before. I’d give them an A for my overall experience.”

Review by
02/20/2017

“They came out twice. One was to check a leak and one was to do maintenance on the heating. I haven’t had a positive experience with the actual product but the guy that organized the home repair was awesome. I wasn’t home at the time and I work far away so I had to coordinate with my neighbors to open the door for him and he was really great about that. The only thing about this whole Cranney Home Services thing is they can never give you a window of time. They just give you a day that they can come so you can expect them at any time like from 7 in the morning until 7 at night so we always have to plan around that. However, given that, that guy was great. I’d give them a B. My only issue with them is they can never give you a window of time like even the electric company or the cable guy will give you like a four-hour window. It’s just that I can't plan my day around them. The guy that did the work was fine.”

Review by
02/06/2017

“They were really good. They just did a furnace cleaning and installed a thermostat. They were just helpful and very efficient. They were very polite and very interactive. I had a questions and all of that. They didn't hide anything from me. I'd give them an A. I'd definitely recommend them.”

Review by
02/06/2017

“They did a hot water heating system. They keep coming out until everything's fixed and the way it's supposed to be. The woman who always answered the phone was great. All of the guys that came out were great. They went above and beyond. I'd give them an A.”

Review by
02/06/2017

“They were replacing a hot water heater furnace. They forced me into a warranty service plan that had nothing to do with the actual hot water system whatsoever. When I tried to get them to come in and actually fulfill the warranty that I was forced into signing for, it took them about three months to come around. When they finally did come around, they told me it had nothing to do with what they actually installed. They said I would have to replace my entire heating system which is going to cost me about ten grand. I would say that I did not have a great, positive experience. The quality of work was fine. I'd give them a D overall.”

Review by
01/23/2017

“I liked their thoroughness and the way they explained things and everything. They've done quite a bit. They've done our air conditioning. They've done a water heater. They've done quite a few things. Overall I'd give them an A+. I already have recommended them.”

Review by
01/23/2017

“I was very satisfied with their work. They did excellent work with no problems. I have a heat pump for my heating and air conditioning so they came to service that.”

Review by
01/23/2017

“I liked their efficiency, professionalism, timing, availability. I replaced my heater. I'd give them an A+ for the overall experience.”

Review by
01/23/2017

“The service tech that I was working with was very knowledgeable. They did repair work on the heating system. I would give them an A+.”

Review by
01/23/2017

“They fixed the thermostat. I'd give them a B overall. They came on time.”

Review by
01/23/2017

“They did my air conditioning. I know one of their workers. He's one of my customers. He's very nice. His name is Kyle. They came and they gave me a good deal. They came on time. I'd like to try them again. I'd give them a B.”

Review by
01/23/2017

“I had a disappointing experience. The huge thing was pricing. They didn't come to repair, but replace every single thing. There was no problems to repair. I mean big things, like toilets rather than repair it and it just needed a plunger. It was major things. I didn't have them do it. I couldn't afford it. I called in another person. All I had them do was the tune up on the furnace. That's the only thing we'll keep. They're just too expensive. Overall I'd give them a B. I wouldn't recommend them.”

Review by
12/18/2016

“They have done a great job. They repaired the piping in the shower. They also tuned up my furnaces. They repaired something else in the basement. I had a broken pipe that was leaking water and they replaced that in the basement as well. They were pretty quick and the prices are fair. They did an excellent job. I haven't had any problems since. I'd give them an A.”

Review by
12/18/2016

“They came to my house and fixed a heater. They did a good job in my house. I'd give them a B. I'd use them again.”

Review by
12/08/2016

“We still have heat. They were efficient, professional, did a nice job and were in and out. I'd give them an A. I would recommend them.”

Review by
12/08/2016

“It was great. They checked on my gas furnace. They just checked on the plumbing work and all of that other fun stuff and the noise. Everything went great, very informative. He was courteous, polite. He didn't try to do any tricks or anything. He was just totally upfront and honest with us and we deeply appreciated it. I'd give them an A+. He was right on time.”

Review by
12/08/2016

“It's been different on different occasions. The most recent job was heating. I'm on a program where there's supposed to be available to me on a twenty four hour basis. That doesn't always work out. Scheduling is kind of an issue. The customer service issue has occurred more than once where I waited all day and it didn't work out. They never could get there. That's not really my ideal of what I should be getting for paying this monthly fee for VIP service. Once they get there and start doing the work, it's fine. I'm still using them. I'd give the overall experience an A-.”

Review by
12/08/2016

“They did a few different things. They fixed my oil heater and they installed two new heating systems in two condos. They seemed to be dedicated to the work they do. They have some kind individuals to work with. I did think that there was a little bit too much separation of duties. They've got one guy that comes out to look at it and then they have another guy that comes out to fix it. Then they have somebody else doing the follow up. That could have been a little bit smoother. I'd give them a B overall.”

Review by
12/08/2016

“Craney's a great company. Craney's a very good company. I had them over because I was really concerned about my oil burner. So they sent over a specialist who met me down in the basement and walked me through the whole thing and advised me on what was going on and actually advised me that I was OK for a while and didn't need to replace it just yet. The man was very knowledgeable. I was very concerned about the system, but from the way he looked at it from the inside, he said I was getting too wrapped up. I liked the overall knowledge that the guy had. They sent someone right out to me. They didn't pressure me. He gave me his professional opinion on what was going on. I'd give them an A. I would recommend them.”

Review by
12/08/2016

“They installed a stove for us. They did gas piping. He was a very nice guy. He knew some people I went to high school with and he got the job done and it was pretty painless. I'd give them an A. I'd be pretty likely to recommend them.”

Review by
12/08/2016

“They did a heating system check out. They were easy to schedule and reliable. They're all very courteous and did exactly what they said. I'd give them an A.”

Review by
12/08/2016

“They replaced a boiler. The boiler was fixed so there was plumbing involved. Their availability would be the best thing I liked. Overall I would give them a B.”

Review by
03/08/2016

“They were very professional. Everything was done as planned. They communicated well. The quality of the work was good. They were doing HVAC work. They were definitely responsive to all of the requests that I had. I'd give them an A.”

Review by
03/08/2016

“They were very helpful. They were determined problem solvers. Our situation was sort of not a very common problem, and they didn't stop. Like, they occasionally kept trying to figure out what was wrong until they fixed it. They were resourceful and knowledgeable. It was on our HVAC unit. Our heat wasn't working, so they troubleshot our system and cleaned out our chimney, cleaned our filters, and looked at the fans. They just did a full workup and then found that our new thermostat that had been installed was wired incorrectly. So, they had the wiring guy come out, and it was just really quick. They called him up; he was working another job, but he finished that and came right over, so they were very punctual. They were great. I liked them a lot. I'd give them an A.”

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