Cranney Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cranney Home Services has received 4.7 out of 5 stars based on 127 customer surveys.
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3rd year as a Best Pick Call
"It's a simple philosophy—exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services is a full-service HVAC contractor that serves residential and commercial customers. In addition to providing maintenance services, the company installs and repairs heating and cooling systems, boilers, and heat pumps. Cranney Home Services offers 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing the Boston area in 1985.
Distinctions
Cranney Home Services was a Greater Beverly Chamber of Commerce 2016 Corporate Citizen of the Year nominee.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local, nonprofit groups.
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

Cranney Home Services has received 4.7 out of 5 stars based on 127 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“I waited and waited on the estimate, and when I called the office the lady I spoke with was very nice, but when the gentleman called me back, he wasn't so nice. The estimate was so high, I don't know how anybody can afford it.”

Review by
04/02/2018

“They had to come back twice because they did something the first time to reactivate the furnace. They didn't know what they were doing. They were supposed to come at a time and they didn't come and came two days later.”

Review by
04/02/2018

“I was very satisfied, and they were professional. They did good work in the time they said they would. I am very happy with the unit and would highly recommend them.”

Review by
04/02/2018

“When they came in, they were a little bit rushed the first time so they didn't do things quite right and had to come back, which was unfortunate. But they did make good on it.”

Review by
04/02/2018

“We have been working with Cranney Home Services for about six months, and they have been very responsive and timely.”

Review by
04/02/2018

“They ran into some unanticipated problems. They worked to resolve them, and did it very professionally.”

Review by
04/02/2018

“He was very helpful with the situation that we had with our furnace. Everything was good!”

Review by
04/02/2018

“I did call them for a job maybe in the last six months and it was negative.”

Review by
04/02/2018

“I love the company. I would recommend them, 100 percent!”

Review by
04/02/2018

“They were very nice, hospitable. I am glad I used them.”

Review by
04/02/2018

“They run a tight ship. They never got back to have an inspection.”

Review by
04/02/2018

“I am very satisfied with their service!”

Review by
04/02/2018

“They're a really great company.”

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04/02/2018

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Review by
04/02/2018

“They only did an estimate.”

Review by
04/02/2018

“It was a good experience.”

Review by
03/27/2018

“They did a very good job. They answer their phone calls, which I like.”

Review by
03/27/2018

“It was a nightmare before they got here, and when they did get here, they explained everything and they were very clean and they did a great job!”

Review by
03/27/2018

“The only thing I would say is that one of my units is not working right now. They put me off for two weeks because they said it was too cold. I have not been able to use the room with the broken heater.”

Review by
03/27/2018

“Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.”

Review by
03/27/2018

“They are really honest. You can see everything that is in the contract, in the job. They are on time and they leave it clean and are perfect with times. The job is perfect, no questions asked. Anything you discuss with them, you see in your home. I cannot say anything negative. I want to say thank you to Scott and the salesman and everyone from customer service to accounting to the electrician, the plumber and assistant plumber. I am really happy with the energy efficient heating system in my house. They had perfect customer service. They called me back and were excellent. They are good with time, and if you call with a problem, they will come out on the same day. I have never seen another company this good.”

Review by
03/06/2017

“They did some heating maintenance. The guys that came were really approachable, friendly, and explained everything to me. I’d give them an A.”

Review by
03/01/2017

“They did some work on my furnace. It was just heating work. They did excellent work with no problems.”

Review by
03/01/2017

“They replaced a furnace. They removed the old one and put in a new one. There were no problems.”

Review by
03/01/2017

“I just feel like they charged a ridiculous amount of money for very minor services and I felt completely taken advantage of financially. They had to come and relight the pilot light while we were travelling out of the country. Overall, I’d give them a D.”

Review by
02/20/2017

“They did some work on a furnace and they also did some small plumbing. They were courteous and they did the job in the time expected. They did good cleanup. They were pleasant. I’d give them an A for my overall experience.”

Review by
02/20/2017

“They came out twice. One was to check a leak and one was to do maintenance on the heating. I haven’t had a positive experience with the actual product but the guy that organized the home repair was awesome. I wasn’t home at the time and I work far away so I had to coordinate with my neighbors to open the door for him and he was really great about that. The only thing about this whole Cranney Home Services thing is they can never give you a window of time. They just give you a day that they can come so you can expect them at any time like from 7 in the morning until 7 at night so we always have to plan around that. However, given that, that guy was great. I’d give them a B. My only issue with them is they can never give you a window of time like even the electric company or the cable guy will give you like a four-hour window. It’s just that I can't plan my day around them. The guy that did the work was fine.”

Review by
02/20/2017

“They were fantastic. I needed to have three wall unit air conditioners replaced and they no longer made the kind of A/C units that I needed so they were able to adapt another kind of unit and then build out around it and do some trim work for me around it because it didn’t quite fit the space. They did a great job. It was terrific. The workers were just very kind and helpful. They were willing to work with me. I also needed to do something in a very timely fashion because I had a family member coming home from the hospital and they couldn’t be around mold so I needed to get this done really fast and they came out really fast and did the work. I’d give them A+ for the overall experience. I am a realtor and I refer them all the time.”

Review by
02/20/2017

“They did a great job. They did some cleaning and maintaining of a gas boiler. They showed up when they said they would and they did everything they promised. I’ve used them before. I’d give them an A for my overall experience.”

Review by
02/06/2017

“They were replacing a hot water heater furnace. They forced me into a warranty service plan that had nothing to do with the actual hot water system whatsoever. When I tried to get them to come in and actually fulfill the warranty that I was forced into signing for, it took them about three months to come around. When they finally did come around, they told me it had nothing to do with what they actually installed. They said I would have to replace my entire heating system which is going to cost me about ten grand. I would say that I did not have a great, positive experience. The quality of work was fine. I'd give them a D overall.”

Review by
02/06/2017

“They were really good. They just did a furnace cleaning and installed a thermostat. They were just helpful and very efficient. They were very polite and very interactive. I had a questions and all of that. They didn't hide anything from me. I'd give them an A. I'd definitely recommend them.”

Review by
02/06/2017

“They did a hot water heating system. They keep coming out until everything's fixed and the way it's supposed to be. The woman who always answered the phone was great. All of the guys that came out were great. They went above and beyond. I'd give them an A.”

Review by
01/23/2017

“I liked their thoroughness and the way they explained things and everything. They've done quite a bit. They've done our air conditioning. They've done a water heater. They've done quite a few things. Overall I'd give them an A+. I already have recommended them.”

Review by
01/23/2017

“They did my air conditioning. I know one of their workers. He's one of my customers. He's very nice. His name is Kyle. They came and they gave me a good deal. They came on time. I'd like to try them again. I'd give them a B.”

Review by
01/23/2017

“I was very satisfied with their work. They did excellent work with no problems. I have a heat pump for my heating and air conditioning so they came to service that.”

Review by
01/23/2017

“I had a disappointing experience. The huge thing was pricing. They didn't come to repair, but replace every single thing. There was no problems to repair. I mean big things, like toilets rather than repair it and it just needed a plunger. It was major things. I didn't have them do it. I couldn't afford it. I called in another person. All I had them do was the tune up on the furnace. That's the only thing we'll keep. They're just too expensive. Overall I'd give them a B. I wouldn't recommend them.”

Review by
01/23/2017

“I liked their efficiency, professionalism, timing, availability. I replaced my heater. I'd give them an A+ for the overall experience.”

Review by
01/23/2017

“The service tech that I was working with was very knowledgeable. They did repair work on the heating system. I would give them an A+.”

Review by
01/23/2017

“They fixed the thermostat. I'd give them a B overall. They came on time.”

Review by
12/18/2016

“They came to my house and fixed a heater. They did a good job in my house. I'd give them a B. I'd use them again.”

Review by
12/18/2016

“They have done a great job. They repaired the piping in the shower. They also tuned up my furnaces. They repaired something else in the basement. I had a broken pipe that was leaking water and they replaced that in the basement as well. They were pretty quick and the prices are fair. They did an excellent job. I haven't had any problems since. I'd give them an A.”

Review by
12/08/2016

“It was great. They checked on my gas furnace. They just checked on the plumbing work and all of that other fun stuff and the noise. Everything went great, very informative. He was courteous, polite. He didn't try to do any tricks or anything. He was just totally upfront and honest with us and we deeply appreciated it. I'd give them an A+. He was right on time.”

Review by
12/08/2016

“It's been different on different occasions. The most recent job was heating. I'm on a program where there's supposed to be available to me on a twenty four hour basis. That doesn't always work out. Scheduling is kind of an issue. The customer service issue has occurred more than once where I waited all day and it didn't work out. They never could get there. That's not really my ideal of what I should be getting for paying this monthly fee for VIP service. Once they get there and start doing the work, it's fine. I'm still using them. I'd give the overall experience an A-.”

Review by
12/08/2016

“They did a few different things. They fixed my oil heater and they installed two new heating systems in two condos. They seemed to be dedicated to the work they do. They have some kind individuals to work with. I did think that there was a little bit too much separation of duties. They've got one guy that comes out to look at it and then they have another guy that comes out to fix it. Then they have somebody else doing the follow up. That could have been a little bit smoother. I'd give them a B overall.”

Review by
12/08/2016

“Craney's a great company. Craney's a very good company. I had them over because I was really concerned about my oil burner. So they sent over a specialist who met me down in the basement and walked me through the whole thing and advised me on what was going on and actually advised me that I was OK for a while and didn't need to replace it just yet. The man was very knowledgeable. I was very concerned about the system, but from the way he looked at it from the inside, he said I was getting too wrapped up. I liked the overall knowledge that the guy had. They sent someone right out to me. They didn't pressure me. He gave me his professional opinion on what was going on. I'd give them an A. I would recommend them.”

Review by
12/08/2016

“They replaced a boiler. The boiler was fixed so there was plumbing involved. Their availability would be the best thing I liked. Overall I would give them a B.”

Review by
12/08/2016

“They did a heating system check out. They were easy to schedule and reliable. They're all very courteous and did exactly what they said. I'd give them an A.”

Review by
12/08/2016

“They installed a stove for us. They did gas piping. He was a very nice guy. He knew some people I went to high school with and he got the job done and it was pretty painless. I'd give them an A. I'd be pretty likely to recommend them.”

Review by
12/08/2016

“We still have heat. They were efficient, professional, did a nice job and were in and out. I'd give them an A. I would recommend them.”

Review by
03/08/2016

“Cranney Home Services is good.”

Review by
03/08/2016

“They did some work for me a long time ago. They were fine.”

Review by
03/08/2016

“I had a positive experience. I would give them an A.”

Review by
03/08/2016

“They were very professional. Everything was done as planned. They communicated well. The quality of the work was good. They were doing HVAC work. They were definitely responsive to all of the requests that I had. I'd give them an A.”

Review by
03/08/2016

“They were very helpful. They were determined problem solvers. Our situation was sort of not a very common problem, and they didn't stop. Like, they occasionally kept trying to figure out what was wrong until they fixed it. They were resourceful and knowledgeable. It was on our HVAC unit. Our heat wasn't working, so they troubleshot our system and cleaned out our chimney, cleaned our filters, and looked at the fans. They just did a full workup and then found that our new thermostat that had been installed was wired incorrectly. So, they had the wiring guy come out, and it was just really quick. They called him up; he was working another job, but he finished that and came right over, so they were very punctual. They were great. I liked them a lot. I'd give them an A.”

Review by
03/08/2016

“I had them come in. They did a cleaning for my heating system, and that was fine. However, they also gave me a quote for other work that they thought needed to be done. I brought in a second company just to double-check because I thought it was excessive, and they said the work didn't need to be done. So I felt like even though the cleaning was fine, I felt like it was kind of a bait-and-switch going with it—a cheap cleaning system and then come back with an expensive fix that may not have even been needed. I would not recommend them at this point. I paid $100 for a cleaning service, and then they came up with another $1000 bill that I had another company come in just to confirm, and they were like, ‘No, you don't need that.’ That's not nice. I took a special for cleaning my heating system. I'd give them a C-.”

Review by
02/10/2016

“They did plumbing work. They did a good job; they were a little bit expensive, but we would probably use them again. They changed the valves in the shower. I'm the one that recommended them to my wife. The reason I liked them was because they did everything. They did electrical, plumbing, and HVAC, and that's convenient to me to have one vendor do all of those services. We haven't had anything broken down lately. I give them an A.”

Review by
02/10/2016

“They were good. We just called them once so yea they were timely and did a good job. Actually they replaced our furnace and they also did some fixing the bathroom. They were good. They were a little costlier than other people so that's the only aspect but otherwise I didn't have any problems with the work they did.”

Review by
02/10/2016

“Cranney Home Services came here, the technician checked the boiler, and everything was fine. It was about the end of January. The gentleman did a good job.”

Review by
02/10/2016

“They came right away and they fixed the problem. And the gentleman was very nice. They worked on my broiler. I would give them an A for everything.”

Review by
02/10/2016

“I've only had them here once or twice. They did an excellent job.”

Review by
02/05/2016

“Cranney Home Services did work for me. They were very efficient, nice guys, and they did what they came to do with no issues. They serviced our furnace, fixed a few radiators, and installed some new hardware in the tub. They get an A+. They did well.”

Review by
06/08/2015

“My mom has done service with them. This is actually their house they've done work in. I can't speak for her, but she was just very pleased on what they had to do. I don't remember what they did for her. I would recommend them. I would give them a B+. Again, just off the top of my head, that's all I can give them.”

Review by
06/04/2015

“It was basically customer service, the professionalism calling before they come to the house, coming into the house they put on their things not to mess up the house. I would grade them a B+, I think the prices are too expensive. I needed a doorbell and they gave me a $2000 quote. If the prices were a little bit lower that would be nice.”

Review by
06/04/2015

“It's been a while since I've used them and all of my experiences with Cranney has been more than satisfactory and I will be using them again. Well the only thing that I'm not wild about is certain charges that they do, so I guess in general probably somewhere between an B+ and an A-.”

Review by
06/04/2015

“I like their promptness, communication, and their price was competitive. They did a whole house drain. I've used them for several things. They drained the whole house and winterized it for me. They have done electrical and HVAC work for me in the past. I would grade them an A.”

Review by
06/04/2015

“My overall experience with Cranney was very good. They were on time, they understood my urgency, and their diagnostic work was very good. It was my air conditioner. I had a few problems with my air conditioning. I had a few people come and look at it. I guess what they did was kept injecting Freon, but after a couple days, it would evaporate. But when I called Cranney, they came in and gave a good diagnostic. They put Freon in, and they did their test. It was an expensive test—$700 to look for a leak in the system—but I didn't have a leak. Their diagnostic found that I needed cleaning, not a new system. I'm going to hire them in the future to have them come in and do other work. I like their service and that they were very on time. I would give them an A, but their price for the diagnostic was very high.”

Review by
06/03/2015

“They were great. They were very thorough. It was a very cold night that they came and worked on my heating system and they stayed very late until I had heat. I couldn't have asked for more. They didn't leave me in the cold, literally and they were just responsive. I had one of the reps, Shawn, who was my point of contact. They followed through on everything they said they were going to do. They were great. I was really pleased with everything they did. They were certified. They were willing to give it to me in writing, that I didn't have any knob and tube wiring. They did a very thorough job and they saved me 8,000 dollars giving me the honest feedback. I'd give them an A+.”

Review by
06/03/2015

“The people that come are honest-looking, neat-looking, and pleasant. They do the work, and overall, I would say it’s definitely a positive experience. The first time, they moved a switch from one location to another. They had to make a whole ceiling and different things, but that was all taken care of. The second time, they put LED lights underneath the counter, and the third trip was to replace two more switches and to mount a receiver in the heater so it would work with a wireless thermostat.”

Review by
06/03/2015

“Cranney Home Services is great. The same man has been doing work on our house, so he knows it. It’s an old, historic home with many challenges, and they have gone up the wall, over the ceiling, and through the roof. They do wonderful work, and they’re really, really great. They recently put in something for a washer and dryer, and they did a great job—A+.”

Review by
06/03/2015

“They were very prompt and they got things done right away and we're very pleased, I think it was the lamp post, I believe. I think it took a couple of hours and I think it was around 900 dollars , somewhere in that area. I would definitely recommend them. I'd give them a good rating, definitely a B+. I don't think there's anything they can improve on.”

Review by
06/03/2015

“I like them because you can get them easily. They come promptly. You don't have to wait a week to get an appointment, and they do good work. When I have a problem, I usually call them. They’re an A.”

Review by
06/03/2015

“They had good service and they were here when they said they would be here and completed the job. They put in a new heater for us, the system itself. It took six, seven hours. I'd give them an A-.”

Review by
06/02/2015

“It's a good company. They're prompt, they do what they say they're going to do and they're competent. They put a new sump pump in for me and they put an air conditioning unit in. I'd give them an A.”

Review by
06/02/2015

“I used them a couple of times. They’re just very professional. They get the job done correctly the first time; you don't have to call them back out. I'd give them an A+.”

Review by
06/02/2015

“They did a good job. They told us they'd be here at a certain time, they came, do what they're supposed to do and we were satisfied with their work. They did a service on our heating system. They did what they had to do and the price was good and everything. I'd give them a B. They did good work.”

Review by
06/02/2015

“I own two homes and they had the work done at the rental. They were very responsive. They worked with us on what we needed in terms of documentation, scheduling, being flexible and it was one stop shopping. Everyone worked for them, the plumber, electrician, so it was very easy for scheduling, for getting everyone together. They were installing a new heater and new air conditioner. I'd give them an A-.”

Review by
06/02/2015

“We scheduled it online and they were there the next morning to repair our thermostat. They did very well. They just replaced a wire in the back of the wall and connected our new thermostat for us. It was about eleven o'clock at night when we realized our thermostat wasn't working. I'd give them an A, they did great work. They were a little bit expensive, but other than that, they did great work.”

Review by
06/02/2015

“They were very responsive. They got back to me right away. They were easy to schedule, and reschedule with. They gave me a quote presentation, very simple, very easy to understand. They didn't actually do any work. I got a quote from them to replace my boiler, but they didn't actually do it. Their customer service was excellent as far as I dealt with them. I would give them an A.”

Review by
06/02/2015

“I think that the service that they provided was for our heating. It was getting too hot in the house so they replaced some parts. I like that they came out quickly, and they serviced it quickly. They have a nice reputation, so we were happy with the service. They replaced the circuit board and some dampers. I would grade them as an A.”

Review by
06/02/2015

“They did heating repair for us. It’s good. When I called them, they came right away. They took a look at it, got the part, and came back and fixed it. I chose them because of my heating system company—I think they are the agent for that company. I would grade them an A.”

Review by
06/02/2015

“I liked their responsiveness. There were two things they did, one was a furnace repair in the winter and then furnace replacement. I chose them because of the responsiveness for the repair and that's what drove me to use them for replacement. I'd give them an A.”

Review by
06/02/2015

“I actually had the work done last season and they were here this season. I contacted them and they followed through on everything we had talked about last season. It was a very positive experience and I would recommend them highly. This last time, originally they replaced an outside large portion of my A/C from my central air and, at the end of the season, I had two back rooms that I did not feel ever cooled down very well. We decided together that it would be better for them to come again in the spring and see getting it started up. That's exactly what they did. I called them maybe early may and they literally came out he same afternoon and took care of that whole thing. It's been great. I'm big with communication and their people are wonderful, absolutely wonderful.”

Review by
06/02/2015

“They arrived promptly. He had to clear a block in the sink. I talked to a neighbor and she recommended Cranney. I'd give them a B. Somebody from the HVAC department came and did an evaluation of my home heat pump and that person I would give an A to. He was really wonderful. The plumbing side I wasn't very impressed with. He cleared the block and then he charged me for snaking, but he wasn't going to do the snaking, he just had to charge me for it. So I made him do it. I said you're here, do it please. So he did. At any rate, I called them back to do the HVAC piece and I was very pleased with the man who came to do that. He answered all of my questions. He was here for as long as he needed to be until he had explained everything to me. So that is an A+.”

Review by
06/02/2015

“They were very responsive and they were very good about scheduling and that kind of thing. I ended up going with another company because they were much more affordable. I have used them before and that's why I called them for this visit. My heating went out like two years ago and they came and they fixed the boiler. This was my hot water tank needed to be replaced. I heard about them from a neighbor. Even when I called them to get the quote and everything, they're very responsive and they get back to you really fast, so they were very easy to work with. They'd get an A. The only reason I went with another company was because their quote was substantially higher. It was not a smart decision to go with Cranney at that point.”

Review by
06/02/2015

“I could get a hold of them and get service when I needed it. They had to do some heating repairs. I'd give them an A.”

Review by
06/02/2015

“Cranney Home Services did a great job, and they did high-quality work. I’d give them an A.”

Review by
06/02/2015

“I don't remember why I chose them. I'd give them a B. Everything was good.”

Review by
06/02/2015

“It was a positive experience. I'd give them an A+.”

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