Cranney Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 261 Surveys
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Compiled Score: star star star star star
Cranney Home Services has received 5 out of 5 stars (A-rating) based on 261 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"It's a simple philosophy—exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services is a full-service HVAC contractor that serves residential and commercial customers. In addition to providing maintenance services, the company installs and repairs heating and cooling systems, boilers, and heat pumps. Cranney Home Services offers 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing the Boston area in 1985.
Distinctions
Cranney Home Services was a Greater Beverly Chamber of Commerce 2016 Corporate Citizen of the Year nominee.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local, nonprofit groups.
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They are really honest. You can see everything that is in the contract, in the job. They are on time and they leave it clean and are perfect with times. The job is perfect, no questions asked. Anything you discuss with them, you see in your home. I cannot say anything negative. I want to say thank you to Scott and the salesman and everyone from customer service to accounting to the electrician, the plumber and assistant plumber. I am really happy with the energy efficient heating system in my house. They had perfect customer service. They called me back and were excellent. They are good with time, and if you call with a problem, they will come out on the same day. I have never seen another company this good.”

“I love the company. I would recommend them, 100 percent!”

“It was a nightmare before they got here, and when they did get here, they explained everything and they were very clean and they did a great job!”

“They're a really great company.”

“I was very satisfied, and they were professional. They did good work in the time they said they would. I am very happy with the unit and would highly recommend them.”

“It was a good experience.”

“They were very nice, hospitable. I am glad I used them.”

“I am very satisfied with their service!”

“We have been working with Cranney Home Services for about six months, and they have been very responsive and timely.”

“They ran into some unanticipated problems. They worked to resolve them, and did it very professionally.”

“He was very helpful with the situation that we had with our furnace. Everything was good!”

“They did a very good job. They answer their phone calls, which I like.”

“Cranney was fantastic. I had three wall unit air conditioners replaced, and they were able to adapt the unit to fit the space. They did a great job; it was terrific. The techs were very kind and helpful. I'd give them an A+ for the overall experience.”

“I liked their thoroughness and the way they explained everything. They've done our air conditioning, a water heater—quite a few things. They're an A+ company.”

“I was very satisfied with their work. They serviced a heat pump for my HVAC. They did excellent work. A+ for them.”

“The service tech was very knowledgeable. They did repair work on the heating system. I'd give Cranney an A+.”

“They replaced my heater. I liked their efficiency, professionalism, timing, and availability. It was A+ work.”

“They did some work on my furnace. It was just heating work. They did excellent work with no problems.”

“They replaced a furnace. They removed the old one and put in a new one. There were no problems.”

“They did some heating maintenance. The guys that came were really approachable, friendly, and explained everything to me. I'd give them an A.”

“It's been different on different ocassions. The most recent job was heating. I'm on a program where there's supposed to be available to me on a twenty four hour basis. That doesn't always work out. Scheduling is kind of an issue. The customer service issue has occured more than once where I waited all day and it didn't work out. They never could get there. That's not really my ideal of what I should be getting for paying this monthly fee for VIP service. Once they get there and start doing the work, it's fine. I'm still using them. I'd give the overall experience an A-.”

“They did a heating system check out. They were easy to schedule and reliable. They're all very courteous and did exactly what they said. I'd give them an A.”

“They were really good. They just did a furnace cleaning and installed a thermostat. They were just helpful and very efficient. They were very polite and very interactive. I had a questions and all of that. They didn't hide anything from me. I'd give them an A. I'd definitely recommend them.”

“They did a hot water heating system. They keep coming out until everything's fixed and the way it's supposed to be. The woman who always answered the phone was great. All of the guys that came out were great. They went above and beyond. I'd give them an A.”

“They did a great job. They did some cleaning and maintaining of a gas boiler. They showed up when they said they would and they did everything they promised. I've used them before. I'd give them an A for my overall experience.”

“Craney's a great company. Craney's a very good company. I had them over because I was really concerned about my oil burner. So they sent over a specialist who met me down in the basement and walked me through the whole thing and advised me on what was going on and actually advised me that I was OK for a while and didn't need to replace it just yet. The man was very knowledgeable. I was very concerned about the system, but from the way he looked at it from the inside, he said I was getting too wrapped up. I liked the overall knowledge that the guy had. They sent someone right out to me. They didn't pressure me. He gave me his professional opinion on what was going on. I'd give them an A. I would recommend them.”

“We still have heat. They were efficient, professional, did a nice job and were in and out. I'd give them an A. I would recommend them.”

“I've only had them here once or twice. They did an excellent job.”

“It was a positive experience. I'd give them an A+.”

“They did very well.”

“They did heating repair for us. It's good. When I called them, they came right away. They took a look at it, got the part, and came back and fixed it. I chose them because of my heating system company—I think they are the agent for that company. I would grade them an A.”

“They did some work for me a long time ago. They were fine.”

“They were very helpful. They were determined problem solvers. Our situation was sort of not a very common problem, and they didn't stop. Like, they occasionally kept trying to figure out what was wrong until they fixed it. They were resourceful and knowledgeable. It was on our HVAC unit. Our heat wasn't working, so they troubleshot our system and cleaned out our chimney, cleaned our filters, and looked at the fans. They just did a full workup and then found that our new thermostat that had been installed was wired incorrectly. So, they had the wiring guy come out, and it was just really quick. They called him up; he was working another job, but he finished that and came right over, so they were very punctual. They were great. I liked them a lot. I'd give them an A.”

“Cranney Home Services is good.”

“They came out quick, and they were respectful and neat. I had a broken boiler, and they patched it. I would give them an A.”

“Cranney Home Services is excellent. They do our furnace and air conditioning work. They are always on time, and their staff is terrific about respecting the property. I would rate them as an A+ company.”

“Cranney Home Services did work for me. They were very efficient, nice guys, and they did what they came to do with no issues. They serviced our furnace, fixed a few radiators, and installed some new hardware in the tub. They get an A+. They did well.”

“Cranney Home Services did an excellent job, and I would highly recommend them. They were very nice and very accommodating. They earned an A grade.”

“Cranney Home Services did a great job, and they did high-quality work. I'd give them an A.”

“I used them a couple of times. They're just very professional. They get the job done correctly the first time; you don't have to call them back out. I'd give them an A+.”

“They showed up on time and had friendly service. I'd say I'd give them an A. The gentleman was very nice.”

“It was a job well done. The technician was very capable, and all went well. I would give them an A.”

“I like them because you can get them easily. They come promptly. You don't have to wait a week to get an appointment, and they do good work. When I have a problem, I usually call them. They're an A.”

“They were very good. They were professional.”

“I think that the service that they provided was for our heating. It was getting too hot in the house so they replaced some parts. I like that they came out quickly, and they serviced it quickly. They have a nice reputation, so we were happy with the service. They replaced the circuit board and some dampers. I would grade them as an A.”

“They are a good company. I had a positive experience with them and thought they did a good job. I'd give them an A.”

“They were very professional. Everything was done as planned. They communicated well. The quality of the work was good. They were doing HVAC work. They were definitely responsive to all of the requests that I had. I'd give them an A.”

“Cranney Home Services came here, the technician checked the boiler, and everything was fine. It was about the end of January. The gentleman did a good job.”

“They were very professional when they came, and they did the job they said they would at the price they said they would. We had a new furnace put in. I would say they're an A.”