128 Plumbing, Heating, Cooling & Electric
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 174 customer surveys conducted through GuildQuality.
5
132
4
24
3
5
2
5
1
8
6th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs HVAC systems, high-efficiency systems, ductless systems, standard and tankless water heaters, boilers, and furnaces. The company offers service plans, up-front pricing, financing options, free consultations on new HVAC equipment, oil-to-gas conversions, indoor air quality solutions, and a full range of electrical and plumbing services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing is an ACA/NE member, a Navien Service Specialist, a Smart Home partner of Building36/Alarm.com, a Mitsubishi Diamond Elite Contractor, and was a Top Ten finalist for American Standard's 2019 Building a Higher Standard Award.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 174 customer surveys conducted through GuildQuality.
5
132
4
24
3
5
2
5
1
8
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/12/2021

“Alex did a nice job scheduling us”

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

“We are very dissatisfied with the quality of heating system 128 installed earlier this year. Our house is more uncomfortable than it was before install, and will need follow-up work to make it livable. In recent months, their responsiveness to calls and concerns has plummeted.”

Review by
12/09/2020

“Prompt,Courteous and Efficient. Job well done.”

Review by
11/25/2020

“Norm was great! As was Mike.”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“Always do a great job! For the heating service, the tech was on time, worked quickly, and was clear about what he did and the additional work he would recommend (and how urgent it was).”

Review by
11/23/2020

“Professional, responsive service”

Review by
11/18/2020

“This was a second visit for a problem with the new heating system that was installed in November 2019. The first technician wasn't able to fix the problem, however, Norm, the second technician was able to fix the problem. Norm was very professional, courteous and very knowledgeable. I was really impressed with Norm.”

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Michael”

Review by
11/16/2020

“Nick is the only person I call for electrical issues.”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“The people who answer the phone are always polite and provide excellent customer service. Very calming in a moment of crisis! Everyone who came to my home for service was very professional, arrived on time and completed the project to my satisfaction (installing appliances, the Navian system, faucet replacement, outside work, ... a lot of projects in 2020).”

Review by
11/13/2020

No review comments provided

Review by
11/10/2020

“Norm is friendly, honest and knowledgeable”

Review by
11/10/2020

“TERRIBLE. Didn't properly fix my pipe which led to a huge leak and therefore thousands of dollars in water damage and molding per the audit by my insurance company.”

Review by
11/09/2020

“They were very professional and showed up on time. They gave me a good evaluation of the problem.”

Review by
11/09/2020

“I would like to recognize Michelle.”

Review by
11/09/2020

“I would like to recognize the two people I worked with. The sales rep was super helpful and the workers were great.”

Review by
11/09/2020

No review comments provided

Review by
11/09/2020

“They met my expectations by being on time and courteous.”

Review by
11/09/2020

“They were great. 5 stars.”

Review by
11/09/2020

“In general, they met my expectations.”

Review by
11/09/2020

“I would like to recognize the guy who came and fixed the problem. They did a really great job. They took their time and got it right. It was a subtle problem with a broken valve or something. I could tell it was not an easy job. They fixed it and did a much better job than the previous company that I dealt with, in general. In general, the people who did the installation did a good job.”

Review by
11/09/2020

“I would like to recognize Norman.”

Review by
11/09/2020

No review comments provided

Review by
11/08/2020

“Darren is great. They are so nice and very responsive. Quality work.”

Review by
11/08/2020

No review comments provided

Review by
11/07/2020

“All their Technicians. Joe was the first Person I dealt with at 128 he is doing projects lately. I thought he was very good.”

Review by
11/07/2020

“Over the course of several visits to find the problem, everyone that came was totally professional ,courteous and answered all my questions in a way I could understand.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Kevin is a good employee”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Darren, Barry, Dominic, Gio”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Every area's comments expressed below describe the exceptional work 128 does.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Already have recommended you”

Review by
11/05/2020

“Joe, Keith, all assistants and previous workers that have come in the past.all work done at our house”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“The heating system that they installed was too large for our home. Which of course was more costly to us initially and also inefficient for heating our home. The air conditioner they were planning to install was not what we asked for and spoke at length about to both the salesman and the owner. Luckily we saw this problem and had them remove prior to installing. Also...We had there service package. They did not even change the filters the new filter was left leaning on the unit. I am so dissatisfied and disappointed.”

Review by
11/05/2020

No review comments provided

Review by
10/04/2019

“David and Levy”

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/21/2019

“Dave, Chris Norman all the technicians and office people terrific”

Review by
09/21/2019

“128 plumbing was very Professional.”

Review by
09/17/2019

“128 Plumbing came out and stood behind their work. Which I appreciated.”

Review by
09/06/2019

“Morgan(salesperson) and the whole installation team was awesome”

Review by
09/05/2019

“I was most satisfied with the personality of the technicians. They were very kind to my family and my pets.”

Review by
09/04/2019

“I do not remember his name, but the technician was very good.”

Review by
09/03/2019

“I would like to recognize the two installers for their exceptional service.”

Review by
09/03/2019

“I would like to recognize my technician for his exceptional service.”

Review by
09/03/2019

“I would like to recognize the technician that serviced us. He was very professional at all times and did an excellent job.”

Review by
08/16/2019

No review comments provided

Review by
08/15/2019

“I would like to recognize my technician for his exceptional service.”

Review by
08/15/2019

No review comments provided

Review by
08/15/2019

“I am very happy.”

Review by
08/15/2019

No review comments provided

Review by
08/15/2019

“They came really fast! I called on a Sunday night and they came on Monday which made me really happy!”

Review by
08/15/2019

“I would like to recognize the service technician. He was good.”

Review by
08/09/2019

“Everyone was super nice and returned phone calls promptly.”

Review by
08/08/2019

“Keith came in and gave me an estimate. I agreed to the estimate, and the guy showed up and did a wonderful job. They cleaned everything up afterward, and it has been running flawlessly ever since then. It really came at an opportune time, and really saved me since we had that heatwave.”

Review by
08/05/2019

“128 does an amazing job with the entire process.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Technician (Dan?) was on time, polite, and did a great job.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Quality of the work was excellent.”

Review by
08/05/2019

“Job done quickly. Showed up on time.”

Review by
08/04/2019

“The owner, after we made very clear how dissatisfied we were with our service, and that we would under no circumstances allow their team back on our property, agreed to refund our full 3-year contract, 1.5 years into it.”

Review by
08/03/2019

No review comments provided

Review by
07/31/2019

“yes”

Review by
07/30/2019

“Joe who did the installation was extremely knowledgeable and professional, he never cut corners on any work and the quality of the work is impressive both in its architecture and engineering. We've gone through one winter since the work was completed and everything worked great with no problems (thank you Joe).”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/29/2019

“They were super knowledgeable about the whole process. My expectations from the beginning and everything was completed in a timely manner.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Dom was great!!”

Review by
07/29/2019

“System works wonderful Have recommended them to several other condo owners.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Keith is the best! He knows everything about Navient heating systems.”

Review by
07/29/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: