128 Plumbing, Heating, Cooling & Electric
7th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 205 customer surveys conducted through Our Research Partners.
5
175
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10
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5
7th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 30 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

Ryan Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs HVAC systems, high-efficiency heat and A/C units, ductless systems, standard and tankless water heaters, boilers, furnaces, and more. 128 offers service plans, up-front pricing on every job, financing options, free consultations on new HVAC equipment, oil-to-gas conversions, indoor air quality solutions, and a full range of electrical and plumbing services.
Warranty
128 offers a satisfaction warranty on all services and installations.
Company History
128 started in 1992 by one plumber with a whole-home approach toward services.
Distinctions
128 is a Mitsubishi Diamond Elite Contractor, an ACA/NE member, and a Navien Service Specialist.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 205 customer surveys conducted through Our Research Partners.
5
175
4
10
3
8
2
7
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
12/09/2021

“Excellent and knowledgeable technician.”

Review by
09/29/2021

“Most times 128 won't fix a small issue. They usually recommend replacement of the entire sink, fuse box, pipe system, etc.. I was overcharged for the sump pump I purchased a few years ago.”

Review by
09/27/2021

No review comments provided

Review by
09/14/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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Review by
09/13/2021

“I have already recommended 128 Plumbing to two of my neighbors.”

Review by
09/13/2021

“I have not received my rebate, and I was promised something that has still not been delivered.”

Review by
09/10/2021

“Have used the company several times over several years. The technicians have been very professional and a pleasure to work with. I will call upon them again!”

Review by
09/09/2021

No review comments provided

Review by
09/07/2021

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Review by
09/07/2021

“See below”

Review by
09/06/2021

“128 Plumbing came to help me on a few occasions this winter. Although we had never worked together they responded timely and were dedicated to fixing my problem. All of their people were knowledgeable and helpful. Their pricing is VERY high so you pay a premium for the level of service.”

Review by
09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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Review by
09/06/2021

“The service is always good, but the prices are well above the competitors. - even after tge member discount. It makes we think twice before signing in.”

Review by
09/02/2021

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Review by
09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“They were just fantastic.”

Review by
09/01/2021

“They did a great job installing my new furnace.”

Review by
09/01/2021

“Excellent Service.”

Review by
09/01/2021

“They provided good reliable service, but they are more expensive than their competitors.”

Review by
08/31/2021

No review comments provided

Review by
08/31/2021

“Good work, just pricy.”

Review by
08/30/2021

“`````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````”

Review by
08/30/2021

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Review by
08/30/2021

“Yes, I would recommend 128 plumbing.”

Review by
08/28/2021

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Review by
08/28/2021

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08/28/2021

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08/28/2021

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08/28/2021

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08/28/2021

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Review by
08/27/2021

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Review by
08/27/2021

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Review by
08/26/2021

“good communication before and during the project; respectful of the homeowners while the work was being done, cognizant of noise and the disturbance and worked with us to schedule work at the most convenient time for two people working from home; up-front about costs and any potential issues; patient when small requests were made; there was a piece of line cover that was faulty and came off due to a storm a few months after installation, but 128 was quick to respond when it was brought up and then was prompt to return and fix - no issues since electrical work was good, though the job site in the attic was not completely clean and we do have one light that was installed that flickers from time to time”

Review by
08/26/2021

“Very Professional work!”

Review by
08/26/2021

No review comments provided

Review by
08/26/2021

“no”

Review by
08/26/2021

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Review by
08/25/2021

“We were told about this group and their work after they completed a similar job for some friends nearby. Their product knowledge, communication, and business processes led to a very satisfying install - of only most companies were as responsive and committed to customer satisfaction as these guys. Not one of their team made presumptions about the project without checking with a specialist or leader to confirm the planned steps were appropriate.”

Review by
08/25/2021

“Could not have asked for more Technician was superb”

Review by
08/25/2021

“A great experience from start to finish, have and will continue to recommend them.”

Review by
08/25/2021

“Great work installing a new hot water heater and furnace.”

Review by
08/25/2021

“128 Plumbing has a deep drive to make sure the customer is happy with their work, and the overall products they install. You can't ask for better the 128.”

Review by
08/25/2021

“They came out to fix my mothers air conditioner and did a fantastic job”

Review by
08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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Review by
01/12/2021

“Alex did a nice job scheduling us”

Review by
01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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Review by
12/09/2020

“Prompt,Courteous and Efficient. Job well done.”

Review by
11/25/2020

No review comments provided

Review by
11/23/2020

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Review by
11/23/2020

“Professional, responsive service”

Review by
11/23/2020

“Always do a great job! For the heating service, the tech was on time, worked quickly, and was clear about what he did and the additional work he would recommend (and how urgent it was).”

Review by
11/18/2020

“This review is associated with the recent repair visits on November 10th and November 16th, 2020.”

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

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Review by
11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

“128 Plumbing is responsive, respectful, professional, reliable. The plumbers listen to the customer, and solve tricky problems. I have recommended this company.”

Review by
11/13/2020

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Review by
11/10/2020

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Review by
11/10/2020

“TERRIBLE. Didn't properly fix my pipe which led to a huge leak and therefore thousands of dollars in water damage and molding per the audit by my insurance company.”

Review by
11/09/2020

No review comments provided

Review by
11/09/2020

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Review by
11/09/2020

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Review by
11/09/2020

No review comments provided

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