128 Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 231 customer surveys.
5
168
4
40
3
8
2
9
1
6
4th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs residential HVAC systems, high-efficiency systems, ductless systems, standard and tankless hot water heaters, boilers, and furnaces. The company also offers service plans, up-front pricing, financing options, free consultations on new heating and cooling equipment, oil-to-gas conversions, indoor air quality solutions, and a full range of electrical and plumbing services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing is a National Grid Value Plus Installer, a member of the Air Conditioning Association of New England, and a Mitsubishi Diamond Elite Contractor.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 231 customer surveys.
5
168
4
40
3
8
2
9
1
6
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2019

“David and Levy”

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/21/2019

“Dave, Chris Norman all the technicians and office people terrific”

Review by
09/21/2019

“128 plumbing was very Professional.”

Review by
09/17/2019

“128 Plumbing came out and stood behind their work. Which I appreciated.”

Review by
09/06/2019

“Morgan(salesperson) and the whole installation team was awesome”

Review by
09/05/2019

“I was most satisfied with the personality of the technicians. They were very kind to my family and my pets.”

Review by
09/04/2019

“I do not remember his name, but the technician was very good.”

Review by
09/03/2019

“I would like to recognize the two installers for their exceptional service.”

Review by
09/03/2019

“I would like to recognize my technician for his exceptional service.”

Review by
09/03/2019

“I would like to recognize the technician that serviced us. He was very professional at all times and did an excellent job.”

Review by
08/16/2019

No review comments provided

Review by
08/15/2019

“I would like to recognize my technician for his exceptional service.”

Review by
08/15/2019

No review comments provided

Review by
08/15/2019

“I am very happy.”

Review by
08/15/2019

No review comments provided

Review by
08/15/2019

“They came really fast! I called on a Sunday night and they came on Monday which made me really happy!”

Review by
08/15/2019

“I would like to recognize the service technician. He was good.”

Review by
08/09/2019

“Everyone was super nice and returned phone calls promptly.”

Review by
08/08/2019

“Keith came in and gave me an estimate. I agreed to the estimate, and the guy showed up and did a wonderful job. They cleaned everything up afterward, and it has been running flawlessly ever since then. It really came at an opportune time, and really saved me since we had that heatwave.”

Review by
08/05/2019

“128 does an amazing job with the entire process.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Technician (Dan?) was on time, polite, and did a great job.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Quality of the work was excellent.”

Review by
08/05/2019

“Job done quickly. Showed up on time.”

Review by
08/04/2019

“The owner, after we made very clear how dissatisfied we were with our service, and that we would under no circumstances allow their team back on our property, agreed to refund our full 3-year contract, 1.5 years into it.”

Review by
08/03/2019

No review comments provided

Review by
07/31/2019

“yes”

Review by
07/30/2019

“Joe who did the installation was extremely knowledgeable and professional, he never cut corners on any work and the quality of the work is impressive both in its architecture and engineering. We've gone through one winter since the work was completed and everything worked great with no problems (thank you Joe).”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/29/2019

“They were super knowledgeable about the whole process. My expectations from the beginning and everything was completed in a timely manner.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Dom was great!!”

Review by
07/29/2019

“System works wonderful Have recommended them to several other condo owners.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Keith is the best! He knows everything about Navient heating systems.”

Review by
07/29/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Review by
07/27/2019

“Nom, the service member that came to my house to my house, did very good.”

Review by
07/27/2019

“They have good service, are very responsive, and they show up when they say they are.”

Review by
07/27/2019

“I can't recall their names but, they were all great!”

Review by
07/27/2019

“They met all of my expectations.”

Review by
07/27/2019

“I would not recommend them based on my experience.”

Review by
07/27/2019

“No; this was my first impression. I've seen your trucks around and thought I'd give them a try. I wasn't exactly, completely impressed.”

Review by
07/26/2019

“I'd like to recognize Norm for going above and beyond when servicing my unit. Extremely knowledgeable as it pertains to his 20+ years in the industry. A true master of his craft. The best.”

Review by
07/26/2019

“Very accommodating to my schedule. No surprises, keep me informed about what needs to be done. Excellent work. Everyone is professional and courteous..”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“Wayne and Eric”

Review by
07/25/2019

“This is the best company! Basically one stop shopping for anything and everything you need for your home!”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“Levi”

Review by
07/25/2019

“They were great. The guy was very polite and knowledgeable.”

Review by
07/25/2019

“I would like to recognize the technicians for their exceptional service; they were both very good.”

Review by
07/25/2019

“Appointments were kept and everyone arrived on time or early. Plumbing work was exceptional and resolved a number of problems which comes from doing renovation compared to initial installs.”

Review by
07/25/2019

“Darren was awesome”

Review by
07/25/2019

“128 Plumbing met or exceeded my expectations in regards to professionalism, friendliness, and willingness to work with me.”

Review by
07/24/2019

“Darren”

Review by
07/24/2019

“Darren”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“lead guy doing the install”

Review by
07/24/2019

“Great communication at every level”

Review by
07/24/2019

“norm is who I always request- he's the best!”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Excellent service”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“After hours emergency response - excellent! Knowledge and expertise, excellent. Best of all, they seem to love the challenge of a mystery leak - very impressive how they really stick it out and try to resolve your issue.”

Review by
07/24/2019

“every other area but the 2nd floor”

Review by
07/24/2019

“Darron, Dom, and Barry, Giovanni, Steve”

Review by
07/24/2019

“Your prepaid plan gives a discount, so you charge 3 times as much and then discount it to 2 times as much as anyone else. A ripoff.”

Review by
07/24/2019

“I would not recommend 128 Plumbing. They started by sending the wrong technician, after discussing this extensively with the person scheduling. This team did not charge me as they were not able to preform any of the work required. They then sent a technician who did not seem to want to do the job, and the quote kept increasing by the moment. In the end they never followed up with an actual quote for my job, and led me to believe that they did not want my work.”

Review by
10/25/2018

“They met my expectations with how quickly they removed the old stuff. I am pleased with everything.”

Review by
10/24/2018

“128 Plumbing exceeded my expectations in all areas. They were very professional, very customer-oriented, and very helpful.”

Review by
10/23/2018

“I was satisfied that they ensured the system was fully installed. They went above and beyond to do what was right with the system installation.”

Review by
10/23/2018

“I would like to recognize the installation team lead because he arrived at my home at 7 am every morning. The team, in general, did a good job. I would also like to recognize Mike and the very first person I contacted because she helped me to schedule the evaluation. She sped up the entire process and I appreciate her helping me right away. The entire team deserves to be recognized and they also follow up from beginning to end. I even received a message from Gene from the installation team to help file a rebate after the installation. Also, the owner, David, came to asses the project.”

Review by
10/17/2018

“The service member who came to my home was great. He even took before and after photos of the work and explained everything very well.”

Review by
10/17/2018

“They were great I've used multiple times and they have always been great.”

Review by
10/17/2018

“I think that they helped us fix some work that was completed inadequately the first time by another company. They identified and remedied the issue quickly.”

Review by
10/11/2018

“Every time they exceed my expectations. They put in a new heating system. I went from oil to gas. The installment was great. The oil burners were taken out and they cleaned up my basement better than I had it. They went over the top.”

Review by
10/10/2018

No review comments provided

Review by
10/09/2018

“All area of work exceeded my expectations.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“Always with the quality of work and the quality of people who come to provide the work!”

Review by
10/04/2018

“Customer service from the phone end and service guy awesome”

Review by
10/02/2018

“Their customer service, we appreciated that they brought in a temporary hot water heater so that we had hot water during the work.”

Review by
10/02/2018

“The work they did was not sufficient.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They met my expectations by fixing the problem.”

Review by
10/01/2018

“They met the expectations that I had.”

Review by
10/01/2018

“The professionalism and the customer service exceeded my expectations.”

Review by
10/01/2018

“They replaced two mechanical units that were both heating and air. They replaced all of my thermostats and helped get my low voltage system back up and running.”

Review by
10/01/2018

“The technician (Jason?) did a good job.”

Review by
10/01/2018

“I would like to recognize Norm for his exceptional service.”

Review by
10/01/2018

“They were fair. They didn't go out of their way or anything. They were very professional.”

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