128 Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 154 customer surveys.
5
114
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27
3
6
2
6
1
1
4th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs residential HVAC systems, high-efficiency systems, ductless systems, standard and tankless hot water heaters, boilers, and furnaces. The company also offers service plans, up-front pricing, financing options, free consultations on new heating and cooling equipment, oil-to-gas conversions, indoor air quality solutions, and a full range of electrical and plumbing services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing is a National Grid Value Plus Installer, a member of the Air Conditioning Association of New England, and a Mitsubishi Diamond Elite Contractor.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 154 customer surveys.
5
114
4
27
3
6
2
6
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/25/2018

“They met my expectations with how quickly they removed the old stuff. I am pleased with everything.”

Review by
10/24/2018

“128 Plumbing exceeded my expectations in all areas. They were very professional, very customer-oriented, and very helpful.”

Review by
10/23/2018

“I was satisfied that they ensured the system was fully installed. They went above and beyond to do what was right with the system installation.”

Review by
10/23/2018

“I would like to recognize the installation team lead because he arrived at my home at 7 am every morning. The team, in general, did a good job. I would also like to recognize Mike and the very first person I contacted because she helped me to schedule the evaluation. She sped up the entire process and I appreciate her helping me right away. The entire team deserves to be recognized and they also follow up from beginning to end. I even received a message from Gene from the installation team to help file a rebate after the installation. Also, the owner, David, came to asses the project.”

Review by
10/17/2018

“The service member who came to my home was great. He even took before and after photos of the work and explained everything very well.”

Review by
10/17/2018

“They were great I've used multiple times and they have always been great.”

Review by
10/17/2018

“I think that they helped us fix some work that was completed inadequately the first time by another company. They identified and remedied the issue quickly.”

Review by
10/11/2018

“Every time they exceed my expectations. They put in a new heating system. I went from oil to gas. The installment was great. The oil burners were taken out and they cleaned up my basement better than I had it. They went over the top.”

Review by
10/10/2018

No review comments provided

Review by
10/09/2018

“All area of work exceeded my expectations.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“Always with the quality of work and the quality of people who come to provide the work!”

Review by
10/04/2018

“Customer service from the phone end and service guy awesome”

Review by
10/02/2018

“Their customer service, we appreciated that they brought in a temporary hot water heater so that we had hot water during the work.”

Review by
10/02/2018

“The work they did was not sufficient.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They met my expectations by fixing the problem.”

Review by
10/01/2018

“They met the expectations that I had.”

Review by
10/01/2018

“The professionalism and the customer service exceeded my expectations.”

Review by
10/01/2018

“They replaced two mechanical units that were both heating and air. They replaced all of my thermostats and helped get my low voltage system back up and running.”

Review by
10/01/2018

“The technician (Jason?) did a good job.”

Review by
10/01/2018

“I would like to recognize Norm for his exceptional service.”

Review by
10/01/2018

“They were fair. They didn't go out of their way or anything. They were very professional.”

Review by
09/29/2018

No review comments provided

Review by
09/28/2018

“The guy that did the installation was phenomenal.”

Review by
09/27/2018

“Their communication is particularly good. They are not difficult to reach. I got the principal on the phone one time and they were always ready to talk to me if I needed to discuss anything. That was really helpful and it made me feel more confident.”

Review by
09/27/2018

“Darren provided exceptional service.”

Review by
09/27/2018

“all areas are great”

Review by
09/27/2018

“All areas met or exceeded my expectations.”

Review by
09/27/2018

“I was most satisfied with the timeliness when getting the project scheduled. They were prompt and punctual.”

Review by
09/27/2018

“laying out the process of what all needs to go next.”

Review by
09/27/2018

“I feel the company met my expectations in that they did the job I hired them for.”

Review by
09/27/2018

“The overall craftsmanship and layout of the project was exceptional.”

Review by
09/27/2018

“They met my expectations because they were progressive in their solutions to problems.”

Review by
09/27/2018

“They were helpful in explaining what to do going forward with the equipment.”

Review by
09/27/2018

“I have not received any details of what was done. I was promised that I would receive that. It is a little upsetting I do not have that documentation for my records. It has been a couple of weeks now.”

Review by
09/27/2018

No review comments provided

Review by
09/27/2018

“They met my expectations in all areas.”

Review by
09/27/2018

“I was most satisfied that they were very quick and responsive. They kept me informed of what they were doing.”

Review by
09/27/2018

No review comments provided

Review by
09/27/2018

“They didn't do right by me.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“I think they are great! I have no complaints at all. I am very satisfied.”

Review by
03/27/2018

“I think they are great! I have no complaints at all. I am very satisfied.”

Review by
03/27/2018

“The rates seemed generally high but the service was really good.”

Review by
03/27/2018

“The rates seemed generally high but the service was really good.”

Review by
03/27/2018

“They have to be knowledgeable about what they are doing and they are not.”

Review by
03/27/2018

“They have to be knowledgeable about what they are doing and they are not.”

Review by
03/27/2018

“ They are expensive. Between the salesperson and technician, they weren't sure about the status of my HVAC service fee.”

Review by
03/27/2018

“They are expensive. Between the salesperson and technician, they weren't sure about the status of my HVAC service fee.”

Review by
03/14/2017

“They were efficient, they did the job quickly, and they did the job well. They did heating and hot water work. I would grade them an A.”

Review by
03/14/2017

“I liked their responsiveness. I would grade them an A for everything.”

Review by
03/14/2017

“Excellent, no complaints.”

Review by
03/14/2017

“They started the job the day they promised they would. Everything was done in the timeframe set up previously. They said it took five days, and it took no more. People were professional and polite. What I like most about 128 Plumbing is that they have these disposable booties. They were going in and out constantly, but every time they would come into the house, I did not have to wash the floor all the time. They installed a Mitsubishi heating and cooling system. There were five units, three upstairs and two downstairs. It was heavy electrical, and there were a lot of people here; two electricians, two technicians who would do installation, and their supervisor would come often. I would grade them an A, because the job they did was a good job. I had no complaints, and the most important thing, after everything was done and everyone left was, he would go room to room and explain all those units, until literally our very last question. He left our house very late, and he didn't leave any question unanswered. Those people, especially that guy who was the last, he did everything with love, like he was in it for himself. He was giving advice, not like a machine, but like a human. I already recommended them to all of our neighbors.”

Review by
03/14/2017

“I love them, and I would use them in an instant. I would recommend them to anyone. They were spectacular. They installed vented air conditioning in three of my bedrooms. And then a unit, I forget what they call it, a split something or other in the family room, and this heat and air. All of the units are heating and air. There was also electrical work. They installed whatever it was that would make a unit in order to support an A/C. The product itself works fantastically, and the people really listened and worked for the very best solutions for me and for them. They found a way to do the job gracefully and quietly. The solutions they found for me were subtle, non-invasive, beautifully executed, and really thoughtfully delivered. And they followed it all the way through, to the very last crossed i's and dotted t’s. The whole project was done really well, and the people who did the service could not have been more respectful or talented. I would grade them A+ on everything. And their back office was just as good as their front office.”

Review by
03/14/2017

“They installed a mini split ductless system. It was air conditioning, electrical work, and supplemental heat source as well. They did really good work, number one, and they had excellent communication throughout the entire process. They really did everything, all the way through the end, and took care of my rebate. They took care of my paperwork, from soup to nuts, and they kind of only needed me for minimal things here and there. And they took responsibility for the entire scope of the work. I would grade them A+, and I have already recommended them twice.”

Review by
03/14/2017

“They followed up on everything, and they were prompt. They were here when they said they would be here, they did good work, and they cleaned up after themselves. I liked everything about them. Their employees were very positive and helpful. They did a little bit of everything. I would grade them an A+.”

Review by
03/14/2017

“They were putting in a ductless air conditioner. It included some electrical work. They were just very thorough and professional, and they cleaned up very well. I would grade them an A+.”

Review by
03/14/2017

“They were installing the air conditioning and the wiring that went with it. They did everything and arrived on time. From the beginning, everything was fine. I would grade them an A+.”

Review by
03/14/2017

“128 put in a heating and cooling system. They fixed it and put stuff in it. They did their job, and it was clean and on time. I would grade them an A+.”

Review by
03/14/2017

“They installed a new heat system. It did involve electrical work. It didn't work for the first week and a half. They came back three times, and they finally had to replace the part. We had to wait for it to be shipped up from some place. I'd grade it probably a D. Because one of the guys also wiped their hands on a white robe instead of using a towel in the bathroom and kind of ruined that, so let's go with a D.”

Review by
03/13/2017

“They did all the work for me. They were great. Very professional, on time, and they did great work. They did a 24-by-14 patio for me. No landscaping or asphalt work with that. A+ Across the board; A+ for everything.”

Review by
10/27/2016

“They're great. I was really pleased with the work they did for me. We had them on board twice. Once to recondition a condenser and handle our air units, and another to service a leaky condensate pump. They're a solid A.”

Review by
10/27/2016

“They're good. They put in a new heat system and also they put in an air conditioner. They're the highest grade—A+. This guy did a really good job. They come right on time. They're very good.”

Review by
10/27/2016

“I had my central A/C unit replaced. I'd give them an A+. They were prompt, on time, and courteous. They were accommodating to our schedule. Just overall very helpful.”

Review by
10/27/2016

“I liked their promptness, and the technicians know their jobs. They were on time and willing to clean up after themselves. They kept you in the loop on what they were doing. They did the heating system in August. The gentleman and his assistant were prompt. They always contacted me if they weren't going to be there or show up a little late. The office always was in contact with me also. They're A+, definitely.”

Review by
10/27/2016

“It was a good experience. I had one job where they fixed my A/C, but then I had another job where there was some water in my basement. Turns out some of the pipes were backed up that the condensation would come out of and they replaced those. It was a good experience. I just wish that type of work was not expensive but that's anywhere you go. They did a great job. I'd give them an A. They didn't do anything wrong.”

Review by
10/27/2016

“It was an emergency job. They did a plumbing repair. The pipes froze. The second thing they did was install a brand-new furnace/boiler for the heater in the house. The third thing they did was electrical repair to the electrical box. It was damaged and had to be replaced due to the flood. It's an A+ experience. I've already recommended them to some people. They did the work in February. I think that the manpower stood out. They had enough people to handle a big catastrophe on very short notice. I don't think anybody else would be able to do that. They had multiple people of different specialties working for six days in a row, so they had sufficient manpower to do it.”

Review by
10/27/2016

“We replaced the whole HVAC unit. I'd give them an A+. The punctuality was fine. The expertise was fine. I didn't have any problems. I'd recommend them. I would give them an A, but not an A+ because there was one glitch that caught me by surprise. They'd quoted me a price and then it ended up being a little more expensive than we anticipated. That was the only problem that I had. It was still great, but when you're not expecting to pay almost a thousand dollars extra on top of what we'd decided for, that's the only problem I had with the company. I liked the way they were very professional. I thought the rep that they sent out had very good customer service skills. He was friendly. He gave good suggestions. I thought he was informative in terms of his overall knowledge of air conditioning units and central air units. He was really good.”

Review by
10/27/2016

“They fixed a valve on my air conditioner. I'd give them an A+.”

Review by
10/27/2016

“They installed a new heating system. I'd give them an A.”

Review by
10/27/2016

“They put in a split-unit A/C system. I would give them an A. I would recommend them.”

Review by
10/27/2016

“They put in two Mitsubishi heating and air units for me. I'd give them an A+.”

Review by
10/27/2016

“They added central air for me. I'd give them an A+.”

Review by
10/27/2016

“I've had a few things done, but most recently, I was just having my heating system tuned up. I'd give them an A+. I'm very likely to recommend them.”

Review by
10/27/2016

“My central air wasn't working. I'd give them an A. They were very punctual. I'm very likely to recommend them. The guy was very knowledgeable.”

Review by
10/27/2016

“They put in a natural gas heater for me. It involved a little bit of electrical work. I'd give them an A.”

Review by
10/27/2016

“They're very good. They put in a new heating system and air conditioning system for me. They're an A.”

Review by
10/27/2016

“We switched from oil to gas and replaced the water heater and the whole system. They'd get an A.”

Review by
10/27/2016

“We had 128 Plumbing come in because our air conditioning unit needed cleaning. They're an A+.”

Review by
10/27/2016

“I was replacing an air conditioning unit. I'd give them an A-. I'm likely to recommend them.”

Review by
10/27/2016

“We had a very good experience with them. We have no complaints at all. They did HVAC repair.”

Review by
10/27/2016

“128 Plumbing was fine. He came and checked our air conditioner. It was some repair work. I'd give them an average grade—B-.”

Review by
10/18/2016

“They put in a ductless air conditioning and heating system. They were just good, all around, with information and installation give to us on time, and they were informative and easy to work with. I would say it's an A+.”

Review by
10/18/2016

“I needed a line for my heat system moved. I'd give them an A+. It was a good experience.”

Review by
10/18/2016

“They replaced my gas furnace and air conditioning system. I would say it's a nine out of ten.”

Review by
10/18/2016

“I'll say it's a ten. It's very good. It's nice. I'd give them A+. It's the best I could hope for.”

Review by
10/18/2016

“The extent was A/C repair. I would grade it A+.”

Review by
10/18/2016

“I've had no complaints. It was air conditioning work.”

Review by
10/18/2016

“I think my air conditioning was leaking, and they fixed it, so it was good. That was an A+. I would definitely call them again. They were great all the way around, and when I called, everything was great. I just think they're pleasant to work with, they're right on the ball, they're on time, they're friendly, and they're dependable.”

Review by
10/18/2016

“They worked on a gas fireplace. It wasn't working, and they fixed it and made sure that the draft didn't blow it out. I would say it was an A+. They didn't do anything wrong. They did everything right. I'd be very happy to recommend them.”

Review by
10/18/2016

“They were doing some repair work on some damage that was done by a solar company that was installing solar panels and the associated, the wiring inside my attic. So there was some damage done by those workers and my HVAC system had to be repaired and that was what they did. I'd say it was a B+.”

Review by
10/18/2016

“They put an all new HVAC system into my house; and they did a new boiler and water system. I would say it was like a B, let's go with a B. I'd recommend them. I just thought they were very efficient and professional.”

Review by
10/18/2016

“They were fine. We brought them in to look at our gas burner, do the inspection, and clean it, because it hadn't been done before. I'll give them a B. Quality of work, I thought they did good. I noticed they had a website and I requested a follow-up appointment on their website and for some reason it didn't take, so I had to follow up with a call, so they have a website where you can schedule an appointment but of course you can't lock in an appointment until they look at it and they know who's available, but they're supposed to call you back within a certain amount of time, and they didn't do that. I'm not giving them a downgrade on that. I'm just pointing out that was one thing I had to talk to them about. It's not that big a deal. they were good. I would recommend those guys, highly likely.”

Review by
10/18/2016

“It was repair of the air conditioning condenser outside. I would give them a C. I had no issues with the service.”

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