128 Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 113 customer surveys.
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3rd year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs residential HVAC systems, high-efficiency systems, ductless systems, standard and tankless hot water heaters, boilers, and furnaces. The company also offers service plans, up-front pricing, financing options, free consultations on new heating and cooling equipment, oil-to-gas conversions, indoor air quality solutions, and a full range of electrical and plumbing services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing is a National Grid Value Plus Installer, a member of the Air Conditioning Association of New England, and a Mitsubishi Diamond Elite Contractor.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 113 customer surveys.
5
85
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18
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

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Review by
03/29/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

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Review by
03/27/2018

“I think they are great! I have no complaints at all. I am very satisfied.”

Review by
03/27/2018

“I think they are great! I have no complaints at all. I am very satisfied.”

Review by
03/27/2018

“They have to be knowledgeable about what they are doing and they are not.”

Review by
03/27/2018

“They have to be knowledgeable about what they are doing and they are not.”

Review by
03/27/2018

“The rates seemed generally high but the service was really good.”

Review by
03/27/2018

“The rates seemed generally high but the service was really good.”

Review by
03/27/2018

“ They are expensive. Between the salesperson and technician, they weren't sure about the status of my HVAC service fee.”

Review by
03/27/2018

“They are expensive. Between the salesperson and technician, they weren't sure about the status of my HVAC service fee.”

Review by
03/14/2017

“They were efficient, they did the job quickly, and they did the job well. They did heating and hot water work. I would grade them an A.”

Review by
03/14/2017

“I liked their responsiveness. I would grade them an A for everything.”

Review by
03/14/2017

“Excellent, no complaints.”

Review by
03/14/2017

“They started the job the day they promised they would. Everything was done in the timeframe set up previously. They said it took five days, and it took no more. People were professional and polite. What I like most about 128 Plumbing is that they have these disposable booties. They were going in and out constantly, but every time they would come into the house, I did not have to wash the floor all the time. They installed a Mitsubishi heating and cooling system. There were five units, three upstairs and two downstairs. It was heavy electrical, and there were a lot of people here; two electricians, two technicians who would do installation, and their supervisor would come often. I would grade them an A, because the job they did was a good job. I had no complaints, and the most important thing, after everything was done and everyone left was, he would go room to room and explain all those units, until literally our very last question. He left our house very late, and he didn't leave any question unanswered. Those people, especially that guy who was the last, he did everything with love, like he was in it for himself. He was giving advice, not like a machine, but like a human. I already recommended them to all of our neighbors.”

Review by
03/14/2017

“I love them, and I would use them in an instant. I would recommend them to anyone. They were spectacular. They installed vented air conditioning in three of my bedrooms. And then a unit, I forget what they call it, a split something or other in the family room, and this heat and air. All of the units are heating and air. There was also electrical work. They installed whatever it was that would make a unit in order to support an A/C. The product itself works fantastically, and the people really listened and worked for the very best solutions for me and for them. They found a way to do the job gracefully and quietly. The solutions they found for me were subtle, non-invasive, beautifully executed, and really thoughtfully delivered. And they followed it all the way through, to the very last crossed i's and dotted t’s. The whole project was done really well, and the people who did the service could not have been more respectful or talented. I would grade them A+ on everything. And their back office was just as good as their front office.”

Review by
03/14/2017

“They installed a mini split ductless system. It was air conditioning, electrical work, and supplemental heat source as well. They did really good work, number one, and they had excellent communication throughout the entire process. They really did everything, all the way through the end, and took care of my rebate. They took care of my paperwork, from soup to nuts, and they kind of only needed me for minimal things here and there. And they took responsibility for the entire scope of the work. I would grade them A+, and I have already recommended them twice.”

Review by
03/14/2017

“They installed a new heat system. It did involve electrical work. It didn't work for the first week and a half. They came back three times, and they finally had to replace the part. We had to wait for it to be shipped up from some place. I'd grade it probably a D. Because one of the guys also wiped their hands on a white robe instead of using a towel in the bathroom and kind of ruined that, so let's go with a D.”

Review by
03/14/2017

“They followed up on everything, and they were prompt. They were here when they said they would be here, they did good work, and they cleaned up after themselves. I liked everything about them. Their employees were very positive and helpful. They did a little bit of everything. I would grade them an A+.”

Review by
03/14/2017

“They were putting in a ductless air conditioner. It included some electrical work. They were just very thorough and professional, and they cleaned up very well. I would grade them an A+.”

Review by
03/14/2017

“They were installing the air conditioning and the wiring that went with it. They did everything and arrived on time. From the beginning, everything was fine. I would grade them an A+.”

Review by
03/14/2017

“128 put in a heating and cooling system. They fixed it and put stuff in it. They did their job, and it was clean and on time. I would grade them an A+.”

Review by
03/13/2017

“They did all the work for me. They were great. Very professional, on time, and they did great work. They did a 24-by-14 patio for me. No landscaping or asphalt work with that. A+ Across the board; A+ for everything.”

Review by
10/27/2016

“They're great. I was really pleased with the work they did for me. We had them on board twice. Once to recondition a condenser and handle our air units, and another to service a leaky condensate pump. They're a solid A.”

Review by
10/27/2016

“They're good. They put in a new heat system and also they put in an air conditioner. They're the highest grade—A+. This guy did a really good job. They come right on time. They're very good.”

Review by
10/27/2016

“I had my central A/C unit replaced. I'd give them an A+. They were prompt, on time, and courteous. They were accommodating to our schedule. Just overall very helpful.”

Review by
10/27/2016

“I liked their promptness, and the technicians know their jobs. They were on time and willing to clean up after themselves. They kept you in the loop on what they were doing. They did the heating system in August. The gentleman and his assistant were prompt. They always contacted me if they weren't going to be there or show up a little late. The office always was in contact with me also. They're A+, definitely.”

Review by
10/27/2016

“It was a good experience. I had one job where they fixed my A/C, but then I had another job where there was some water in my basement. Turns out some of the pipes were backed up that the condensation would come out of and they replaced those. It was a good experience. I just wish that type of work was not expensive but that's anywhere you go. They did a great job. I'd give them an A. They didn't do anything wrong.”

Review by
10/27/2016

“It was an emergency job. They did a plumbing repair. The pipes froze. The second thing they did was install a brand-new furnace/boiler for the heater in the house. The third thing they did was electrical repair to the electrical box. It was damaged and had to be replaced due to the flood. It's an A+ experience. I've already recommended them to some people. They did the work in February. I think that the manpower stood out. They had enough people to handle a big catastrophe on very short notice. I don't think anybody else would be able to do that. They had multiple people of different specialties working for six days in a row, so they had sufficient manpower to do it.”

Review by
10/27/2016

“We replaced the whole HVAC unit. I'd give them an A+. The punctuality was fine. The expertise was fine. I didn't have any problems. I'd recommend them. I would give them an A, but not an A+ because there was one glitch that caught me by surprise. They'd quoted me a price and then it ended up being a little more expensive than we anticipated. That was the only problem that I had. It was still great, but when you're not expecting to pay almost a thousand dollars extra on top of what we'd decided for, that's the only problem I had with the company. I liked the way they were very professional. I thought the rep that they sent out had very good customer service skills. He was friendly. He gave good suggestions. I thought he was informative in terms of his overall knowledge of air conditioning units and central air units. He was really good.”

Review by
10/27/2016

“They fixed a valve on my air conditioner. I'd give them an A+.”

Review by
10/27/2016

“They installed a new heating system. I'd give them an A.”

Review by
10/27/2016

“They put in a split-unit A/C system. I would give them an A. I would recommend them.”

Review by
10/27/2016

“They put in two Mitsubishi heating and air units for me. I'd give them an A+.”

Review by
10/27/2016

“They added central air for me. I'd give them an A+.”

Review by
10/27/2016

“128 Plumbing was fine. He came and checked our air conditioner. It was some repair work. I'd give them an average grade—B-.”

Review by
10/27/2016

“I've had a few things done, but most recently, I was just having my heating system tuned up. I'd give them an A+. I'm very likely to recommend them.”

Review by
10/27/2016

“My central air wasn't working. I'd give them an A. They were very punctual. I'm very likely to recommend them. The guy was very knowledgeable.”

Review by
10/27/2016

“They put in a natural gas heater for me. It involved a little bit of electrical work. I'd give them an A.”

Review by
10/27/2016

“They're very good. They put in a new heating system and air conditioning system for me. They're an A.”

Review by
10/27/2016

“We switched from oil to gas and replaced the water heater and the whole system. They'd get an A.”

Review by
10/27/2016

“We had 128 Plumbing come in because our air conditioning unit needed cleaning. They're an A+.”

Review by
10/27/2016

“I was replacing an air conditioning unit. I'd give them an A-. I'm likely to recommend them.”

Review by
10/27/2016

“We had a very good experience with them. We have no complaints at all. They did HVAC repair.”

Review by
10/18/2016

“I needed a line for my heat system moved. I'd give them an A+. It was a good experience.”

Review by
10/18/2016

“They replaced my gas furnace and air conditioning system. I would say it's a nine out of ten.”

Review by
10/18/2016

“I'll say it's a ten. It's very good. It's nice. I'd give them A+. It's the best I could hope for.”

Review by
10/18/2016

“They put in a ductless air conditioning and heating system. They were just good, all around, with information and installation give to us on time, and they were informative and easy to work with. I would say it's an A+.”

Review by
10/18/2016

“It was repair of the air conditioning condenser outside. I would give them a C. I had no issues with the service.”

Review by
10/18/2016

“The extent was A/C repair. I would grade it A+.”

Review by
10/18/2016

“I've had no complaints. It was air conditioning work.”

Review by
10/18/2016

“They were fine. We brought them in to look at our gas burner, do the inspection, and clean it, because it hadn't been done before. I'll give them a B. Quality of work, I thought they did good. I noticed they had a website and I requested a follow-up appointment on their website and for some reason it didn't take, so I had to follow up with a call, so they have a website where you can schedule an appointment but of course you can't lock in an appointment until they look at it and they know who's available, but they're supposed to call you back within a certain amount of time, and they didn't do that. I'm not giving them a downgrade on that. I'm just pointing out that was one thing I had to talk to them about. It's not that big a deal. they were good. I would recommend those guys, highly likely.”

Review by
10/18/2016

“I think my air conditioning was leaking, and they fixed it, so it was good. That was an A+. I would definitely call them again. They were great all the way around, and when I called, everything was great. I just think they're pleasant to work with, they're right on the ball, they're on time, they're friendly, and they're dependable.”

Review by
10/18/2016

“They put an all new HVAC system into my house; and they did a new boiler and water system. I would say it was like a B, let's go with a B. I'd recommend them. I just thought they were very efficient and professional.”

Review by
10/18/2016

“They worked on a gas fireplace. It wasn't working, and they fixed it and made sure that the draft didn't blow it out. I would say it was an A+. They didn't do anything wrong. They did everything right. I'd be very happy to recommend them.”

Review by
10/18/2016

“They were doing some repair work on some damage that was done by a solar company that was installing solar panels and the associated, the wiring inside my attic. So there was some damage done by those workers and my HVAC system had to be repaired and that was what they did. I'd say it was a B+.”

Review by
03/14/2016

“I liked the price and quality of their service. He was on time, clean, and professional. He installed a new furnace for me. I would recommend them to family and friends. I heard about the company around town, and I think they should get an A.”

Review by
03/14/2016

“We had them out to sort of fix our furnace and steam heat system. I would recommend them to family or friends. They've done some other stuff and they did a good job. They've done heating and air work as well as plumbing. I’d give them a B.”

Review by
03/14/2016

“We’ve had good experiences with them. They do good work, and they show up when they say they will. They've done some plumbing and air conditioning work for me. I would recommend them to family and friends. I think I’ve been using them for five or six years now; it might be a little longer. I’d give them an A.”

Review by
03/14/2016

“They have been very good. The people that they send out are very good. We had a situation last winter where we had a problem with our furnace—our boiler—and they were able to get somebody out here very quickly to help. It was off-hours, and they were still able to help. In fact, we set up a service plan with them as well, because of their service. They will be servicing our equipment moving forward. I would recommend them to family and friends. I’d give them an A.”

Review by
03/14/2016

“I think our experience was a medium experience. I think they were really friendly. I think I met the owner when he came to do the quote and so he seemed knowledgeable and I liked that. I like that they are a locally owned business and that is why I went with them originally. I did have issues with responsiveness and I would call to set up a consultation and people weren’t getting my messages. They would take my message and it was taking like a week to get back to me and sometimes I even had to call back and prompt them instead of them calling me to set up a consultation. After I got the consultation, then it was the same thing with getting the quote. I want to say it was quite a long time, like 2 weeks to even just get the quote. And then to get someone to come in actually do the work, again it was just a lag time there with setting up the exact date. They added more baseboard for heating the room. I’d give them a B.”

Review by
03/14/2016

“We went with them primarily because they were recommended to us as an approved installer for gas lines and gas heating systems. Their workers were very professional. The work that they did was very high quality. They did respond to any issues we had and were able to resolve them. Overall, they were very professional and their work was of high quality. They facilitated the installation of a gas line to the house. They removed a coil heating system and contracted to have the old tank removed. They installed a new high efficiency heating system and air conditioning unit included with that, along with a new water heater as well as a few small, just basic plumbing jobs that were kind of on the side. I would recommend them to family and friends. I’d give them B+ because, and I don’t think that this was necessarily their fault, it was a little bit difficult to get them there in a reasonable amount of time. It seemed like they were very busy. I think that is more of an issue with just the amount of work they had and the market in general. There were some very minor issues with some of the work, like silly little mistakes that they did rectify when they were brought to their attention. Apart from some delays, that I would not call unreasonable but lengthy delays in getting some of the work finished, I really had no complaints about their work whatsoever.”

Review by
03/07/2016

“They're great. I did an oil-to-gas conversion. They came in, they took out my whole oil system, and they installed a gas system with a gas furnace. I knew a friend of mine and a couple people that had had good experiences with them, so I just figured I'd call them. I would give them an A. They were great. They had to come by and adjust the water temperature a couple times. There was a miscommunication between myself and them; I had purchased insulation for the pipes in my basement, and they had it. It took them a while to install it, but after a quick call, they came by and did it. In terms of customer service, they're fantastic, and they're prompt in answering all my calls and questions, so they're excellent.”

Review by
03/07/2016

“They deal with any plumbing or heating problem that I have at the house, and they also just converted my heater and my hot water to something more efficient. Anybody that's come to my house has been unbelievable. The people answering the phones understand most of the needs that I've had—can't go without air conditioning, for one. I had a leak from my air conditioning in the bedroom, and they came the following morning. They’re very good. They understand what's happening, and they fix it quickly. I would give them an A.”

Review by
03/07/2016

“We had a few different experiences with them, some being positive and some not so positive. They did mostly HVAC work at my business. I think I heard about them through another contractor that we used. Scheduling was extremely difficult, and I think the operation is large enough where there is too many different people involved, and I get different answers from each one of them. I spoke to the owner concerning those concerns and he was very helpful, but he doesn't get to most of the day-to-day stuff. I would give them a C- on average. Some experiences were A+ and some were an F.”

Review by
03/07/2016

“They put in a new gas heating system, hot water heating. I was referred from a friend. I would give them a B+. Two things stood out, over opposites. The work itself, the guys who come and do the plumbing and do the work, are really exceptional. It's a work of art. It's beautiful. The administration was just horrible. They were very disorganized in terms of setting things up and just dealing with the whole administration of it. The back office stuff.”

Review by
03/07/2016

“They came out on a repair call from another company that did some insulation work for us. He looked at the air conditioner and said that it was a manufacturer problem and that it was under warranty, so the manufacturer sent the original installer out to fix it. I'd give them an A grade. They knew what they were talking about.”

Review by
03/07/2016

“They thought they knew what they were doing but they didn't. I would say they were as bad as the rest of the HVAC companies, so they were a C. At the end of the day, it was something simple and that the dehumidifier was wired wrong.”

Review by
03/07/2016

“They worked on my furnaces and one of my water tanks. The customer service was really good. Their guys are pretty good. I was very satisfied. I always got an appointment when I wanted an appointment. They were really good. I'd definitely recommend them. I'd give them a B.”

Review by
03/07/2016

“They were fixing our boiler. My husband found them. I'd give them a B. I forgot the first time the person came over they incorrectly diagnosed the problem, so we had to have somebody come back two more times till they actually figured out what the problem was.”

Review by
03/07/2016

“They did a heater and boiler replacement for me. We'd used them a bunch of times in the past, too. The workers are really friendly and very accommodating to our family. I'd give them an A+.”

Review by
03/07/2016

“They put in a new heating system. The workers were very nice. It was a good experience. The workers themselves, I'd give an A. Overall experience, I'd give them a B.”

Review by
03/07/2016

“They did HVAC work for me. I'd give them a B.”

Review by
02/29/2016

“This was a few years ago. The technician was wonderful; he was very helpful and informative. They helped with the heating—there was a bird stuck in the furnace. I'd give them an A.”

Review by
02/29/2016

“It was pretty good. They returned phone calls promptly when I needed the work. After the work was done it was a little more difficult to get ahold of them. They did some work on my boiler. I'd give them a B. I can't effectively comment on price because they did the work for me under a home warranty.”

Review by
02/29/2016

“They were great. I liked that they were very organized. They filled everything out for a rebate form. There were a lot of things that happened over email, which I appreciated, and there's always somebody there to do the scheduling. They had a person always there to tell you if someone was running late. They did a full conversion from propane to natural gas, so we had to buy a new boiler. I'd give them an A.”

Review by
02/29/2016

“This one was OK. The last one was a positive experience. Well they serviced my air conditioner and I had renters in the unit and they forgot to turn it on, turn it on up in the upstairs so it caused a huge problem with me. I think they're overpriced but they're the only ones that do the condo so that's, I have to use them. We had no choice. In our condo association we have to use them. It's not like we have a choice. They're not bad. I think they're overpriced but they're not bad. B would be good.”

Review by
02/29/2016

“They're a phenomenal company. They were always there for me no matter when I called—weekends, after hours, no matter what. They pulled out my old boiler system and put in a new high-efficiency boiler. They told me exactly what I needed, helped me research it, answered all my questions, and answered all my emails at all hours of the day and night for me before I spent all the money to have it put in. I've been with them for about 15 or 16 years now, and they've never once let me down. They're just a pleasure to work with. It’s easy to call and say, ‘One of my tenants is having problems,’ and they say, ‘We'll go out, take care of it, and call you and tell you what's going on.’ They don’t say to me, ‘We'll meet you down there, and we'll discuss what's happening.’ They really, truly make it easy. They explain to me everything that's going on in my own home when I call them up and say that my radiator's banging. They explain to me why they do it, and then they'll come down and check it out if there's a problem. They're just really good people. They're like a family—they are a family-run company, and they treat me like family, which makes me feel good. That's why I've been with them for 15 or 16 years now. I would rate them as an A.”

Review by
02/25/2016

“We had 128 Plumbing, Heating & Cooling come. We didn't have any problems with them, especially not with the person who cleaned the furnace. The master plumber came, and he explained a lot of things. He suggested some things he might do in addition, but we didn't want to do those things right then. He really understood everything, explained everything, and was very thorough with us. They did two separate jobs. The first time, they just came to replace a faucet in the kitchen and replace a pipe underneath the kitchen sink. The other thing they came to do was clean up our gas heating system before we turned it on for the year; they went over what condition it was in and some different things we should do and think about. I deal with plumbers a lot, and I knew that he knew what he was talking about, so I appreciated that he went over things with us. They did the service very well, particularly for cleaning the heating system and getting it ready for the air.”

Review by
02/25/2016

“The whole point was that they overcharged me. $600 for a faucet that is not made out of gold. I had my washing machine connected. They said it would take so long, and it didn't take so long because I pulled everything out of the kitchen that was underneath the faucet. I told them to get a very simple faucet for me. I don't want it that expensive. He went back, and then they told me it was $600 and some cents. I told him to come over and look at it. It's not a touch faucet; it's a plain, simple faucet that would cost maybe $100. Maybe not even that much. They charged me that much money? I said that we had to adjust this bill, and he wouldn't do it. He was on the telephone. I said, 'Come over; I want you to look at it. Please look at it.' He didn't. I'm very upset about it. They gouged me, and I told them that. Other people that I had told them the story—I found out that he does it to other people. His prices are exorbitant. $600 to put in a faucet? I will never, never have him again, and I've put out the word and I told people. I said, 'This is what this man did to me, and you better not use him because you don't know what you're getting.' I have tenants here and to do this to me, I was very upset, and I called. When they did the furnace too, I was supposed to get so much money back. I was supposed to get a rebate. They couldn't do it. I went after it finally. It took a couple of months before I got the rebate back. And that too, they didn't want to give me.”

Review by
02/25/2016

“Primarily, I have a contract with them to do maintenance on my heating system and when the maintenance technician came over, the filter that was in the heating system was out there and we discussed about just replacing it with a replaceable filter and the size of the replaceable filter he gave me was the wrong size. So I put in the replacement filter the size he gave me and didn't realize the filter actually just slipped right through until I went to replace it and then realized it was the wrong size so I had to go out and find the right size and then install a new one. So that was probably not a very positive experience. I haven't called them and told them about this but that was definitely not something I expected. Because my past experience with them has actually been quite exceptional. I would probably give them a B grade.”

Review by
02/25/2016

“They did a lot of work. We had them do the heating and cooling systems; they had to do some plumbing for a cooling and heating system we had put in—an energy-efficient thing. They were the kind of units that are almost like a radiator on the floor, or one that you put up on the wall. They did that for us, and then they came back and replaced a hot water tank with one that will never break. It's definitely a professional group, and you can get ahold of them by the phone fairly easy. The person on the other end of the phone is very knowledgeable about the business—she's the one who schedules things and stuff. It’s a very professional operation.”

Review by
02/25/2016

“They came when I called. If I had any questions, they answered my questions, and they were clean—all the good things. Since I have had them, I have not had any problems; I've been very satisfied with them. They put in a new heating system for me in October of 2014, and they've been servicing it. I've had it serviced a couple times—they come in the fall, and they come again in the spring. In the fall, they check the heating system, and in the spring, they come in and check the air conditioning unit. I really haven't had any problems, and if I had to rate them from one to ten, I'd give them a ten. I'd give 128 Plumbing an A grade.”

Review by
02/25/2016

“They've done a lot of work for me in the last couple of years, and I keep going back because of the good, honest people who own the company. The technicians are well schooled, and they know what they're talking about. If they need to seek out new information, they do, and they do good work. They've done a little bit of both plumbing and HVAC. They did a replacement of the boiler and water heater a few years ago, and then they did a replacement of the central air conditioning unit around the same time back in 2013. Now, they're doing maintenance on both of those systems. They’ve also done a few plumbing jobs along the line. I'd recommend the company—I'll give them an A.”

Review by
02/25/2016

“It's hard to explain. I had changed my mind on a service contract with them, and they didn't call me back at all after three or four contacts. Finally they did when I threatened to put a bad review on the Internet. They finally called me back and refunded my money. I'd called them four times. Also, I wasn't comfortable with the type of work they did. From my experience, it was one of these deals where he found a problem right away and I spent much more than I should have. I can't say they were wrong about that but I can say they were bad as far as following up. They were servicing my air conditioning. I won't use them again, but I can't complain about the quality of work, just the service and follow-up. I'll give them a B.”

Review by
02/25/2016

“They were prompt and courteous. They explained everything to me and really laid out everything that they were doing in a way that I was able to understand. They did a tune-up on my furnace and air conditioning, and they also put in a solar lamp within the furnace so that mold and mildew wouldn't grow on the inside. They actually installed my furnace back in 2009. I would rate them an A+.”

Review by
02/25/2016

“They were very knowledgeable, and they were courteous. The job was completed to my satisfaction, they were clean, and when I had follow-up questions and they needed to come to the house for me, it was very timely. They did a furnace replacement, and they did some construction to reconfigure my basement with where everything was going. I'd give them an A+.”

Review by
02/25/2016

“I've had a great experience with them. They're very customer focused, and with any issue I've had, they've always tried to do the right thing and get it fixed. They were putting in a heating system, and something didn't work right, so they came out to the house late and made it right. They put in a new gas heater. I would say they get an A.”

Review by
02/25/2016

“They did work for me a while ago. I was satisfied. They came and fixed the problem, so I liked that. I had a question about something because I was new to the residence, and they showed me how it works and did a yearly checkup. This was for the heating system. I'd recommend the company since I was satisfied, and I'll give them an A.”

Review by
02/25/2016

“They did plumbing in the basement. They did a hot water heater in the basement, and they also did some work on our oil-fired heating system. They were courteous and knowledgeable, and they actually did some extra things that weren't on the bill—it was an older house, and the gentleman who was out here knew he was fixing some older items, so he just threw that in for free. I was referred to them from a friend at work. I would give them an A.”

Review by
02/25/2016

“I have worked with them. They did HVAC. I liked that it's a modern business; he knows a lot of people, they do business well, and they get it. They're not old-school guys, so I enjoy working with them. The only problem I had was that they initially weren't able to meet some of the standards that were set in my development, but we worked it out, and they were really responsive, so I can't really score that against them. They get an A.”

Review by
02/25/2016

“128 Plumbing has done all the heating, cooling, and hot water in my house. I’ve always trusted them, and the results have always been very positive. Their level of professionalism stands out. They’re great to work with, and everything they do is top-notch. I’d definitely recommend them. I always make sure they put their stickers on my unit so my neighbors can see who’s done the exceptional work. I’d give them an A+.”

Review by
02/25/2016

“They were fine. They did a very good job, and we're very happy with them. They put in a new oil-fired heating system. They were very thorough, they were on time, and they did an excellent job. They left the place nice and clean and everything else like that. I have no complaints at all. They did a great job; they did things in a timely fashion and showed up when they were supposed to and everything. They did an A-grade job. I have no complaints. Excellent work.”

Review by
02/25/2016

“They showed up on time on the days they said they would. They produced everything they said they would in a reasonable amount of time, and they were very professional—they looked professional, and they worked professionally. They came in here and put covers on their shoes. They were very good; it’s unusual to find somebody that good. They were installing a ductless air conditioning system. I'd recommend the company—I have already. I'll give them an A grade.”

Review by
02/25/2016

“128 Plumbing was very excellent. They repaired some small leaks in my washer. There was nothing that I disliked. They showed up on time, and they were very responsive. They also worked on my heating system. I would give them an A+.”

Review by
02/25/2016

“They were timely; they came and did the job very quickly. It didn't take long from the time I called to when they showed up. They were repairing our central air conditioning. I'd recommend the company; I'll grade them an A.”

Review by
02/25/2016

“They were very good. They showed up on time, they did what they said they were going to do, and the price was reasonable, so they did a great job all around. They installed a ductless air conditioning unit. I'd recommend the company. I'd give them an A+.”

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