The Trusted Toolbox
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Trusted Toolbox has received 4.7 out of 5 stars based on 129 customer surveys.
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3rd year as a Best Pick Call
"We strive to earn our customers' trust every day by delivering professional handyman services to complete home or office repairs and enhancements. Our background-checked handymen have the support of an entire company when stepping into your house."

Chris Lalomia | President
Company Information
Services Offered
The Trusted Toolbox offers residential and commercial handyman services, including carpentry, door and window installation, and bathroom updates as well as minor painting, electrical, and plumbing work and wood rot, drywall, and deck repair.
Services Not Offered
The company does not perform roofing, gutter, landscaping, or concrete work.
Minimum Job
All jobs require a $150 minimum labor charge.
Warranty
The Trusted Toolbox offers a one-year workmanship warranty on all completed work.
Company History
The company was founded in 2008.
Distinctions
The Trusted Toolbox is the recipient of numerous awards and is a member of the National Association of the Remodeling Industry, the North American Deck and Railing Association, and the Johns Creek Chamber of Commerce.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
3221 Hill Street 106B
Duluth, GA 30096
Hours
Mon
8:30 am - 4:30 pm
Tue
8:30 am - 4:30 pm
Wed
8:30 am - 4:30 pm
Thu
8:30 am - 4:30 pm
Fri
8:30 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

The Trusted Toolbox has received 4.7 out of 5 stars based on 129 customer surveys.
5
97
4
23
3
7
2
1
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/23/2018

No review comments provided

Review by
07/23/2018

No review comments provided

Review by
07/20/2018

“Tim did an excellent job doing the estimate. He contacted me and everything. I need to call him back to do some more estimates for me.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“Everything was what we expected.”

Review by
07/18/2018

“I would like to recognize Brian Melancon for his exceptional service. He did a great job.”

Review by
07/18/2018

“I was most satisfied with the customer service, their friendliness, and the original quote. They were pleasant to work with and responsive.”

Review by
07/18/2018

“They exceeded my expectations because of their carpentry and how they installed the faucets and light fixtures. They were very professional, polite and on time. I am going to do business with them again. I have some flooring that I am going to have done and I am going to have them do it for me because I trust them.”

Review by
07/16/2018

“While the job took longer than it should have and will now move into a second day the tech was kind, courteous, fair and is trying his best to make us satisfied customers. I know handy man jobs can run long or be more complex when you start them so I'm thankful for the patience and professionalism of your techs.”

Review by
07/16/2018

“John is amazing!”

Review by
07/15/2018

No review comments provided

Review by
07/14/2018

No review comments provided

Review by
07/12/2018

“Both gentlemen were courteous and efficient”

Review by
07/12/2018

“The work Brian Melancon did for us was excellent. If I needed repair again, I would definitely ask for Brian.”

Review by
07/11/2018

No review comments provided

Review by
07/11/2018

No review comments provided

Review by
07/11/2018

“We needed some siding repaired and a set of mini blinds hung”

Review by
07/11/2018

“John Costello was the tech on all our projects. He did terrific work and was a consummate gentleman.”

Review by
07/11/2018

“Ryan did a great job performing the repairs. He was knowledgeable, adaptable, and honest.”

Review by
07/11/2018

No review comments provided

Review by
07/11/2018

“I would not recommend Trusted Toolbox. I found the company to be very frustrating and had poor communication. In fact, at times I felt like they could care less if they won my business and were actually argumentative.”

Review by
07/11/2018

No review comments provided

Review by
09/11/2017

No review comments provided

Review by
09/09/2017

No review comments provided

Review by
09/09/2017

“The person who came out to do the initial assessment was the only negative experience I had with the company. He was unnecessarily critical of work that had been done before, including insults to the person who had performed the work. In this case, WE had performed the previous work, and we have knowledge in the area. The people who came out to do the work were professional, courteous, knowledgeable, punctual, and did what they said they were going to do.”

Review by
09/09/2017

“Brian was wonderful. He was courteous and reinstalled my front door without any issues. I would definitely use them again.”

Review by
09/06/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

“The two handymen were professionals, not rookies. Beautiful job restoring a guest bath. I'll call Trusted Toolbox every time now.”

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

“Overall, all the technicians were cooperative and listened to our needs. The front office paid attention to details and were quick to coordinate requests. The longest task that took more time was due to the first tech not being a plumbing expert when the kitchen was taken a part to check for leaks. However, they quickly sent over their resident plumber and remedied the problem.”

Review by
09/04/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

“They sent 3 different people and I had problems with each one which tells me they have a company-wide problem not just one employee. That is not acceptable. The first person they sent out spent 2 days at my house all for nothing. At the end of the second day he finally admitted he did not know how to do the work. When I complained to the owner of the company he never apologized even though I expressed my extreme disappointment, instead telling me the guy ‘had a bad day’. I agreed to let them fix it hoping the one guy was just bad. The next guy that came I thought fixed the problem, but he painted some outside steps knowing it would be raining later. So, guess what? Then the third guy comes to do some other stuff and re-paint the steps. He painted them the wrong color. The end.”

Review by
10/04/2016

“For the most part, there were a few things that I didn't think they paid attention to. I had a few pictures that were hung too high. Even though we marked on the wall where we wanted the top part of the picture to be, there were a couple that they had to rehang. Then I had a couple that were done while I wasn't here, and they were hung too high, and I had to rehang them myself. There were some things that were done well. They put together a cabinet for me. They attempted to install some dimmer switches, but there was an issue with the electrical, so we decided not to do that. And that was about it. I would grade them a B. Marks were left on the wall after they were done hanging, and one of the guys told me how I could clean it. And then there was some dust from the drywall.”

Review by
10/04/2016

“They did great. There was a bunch of miscellaneous tasks that needed to be done in my young adult son's condo, things like light plumbing and curtain rod installation, as well as a number of other minor handy man tasks. They were very prompt. One thing I especially appreciated was when I inquired about a kitchen faucet. I had a time constraint, and they told me they could only send someone who wasn’t a certified plumber. It sounded like the whole faucet needed to be replaced, but the guy came, looked at it, and said that, while he wasn’t certified, he could do what needed to be done to stop the leak. He also said that the faucet didn’t need replacing. He did whatever he did, and the leak stopped; and that was a few months ago. I would grade them an A. There was some billing miscommunication on the follow-up. I had asked her to email it, and she thought I had said to mail it, but that was the only problem I had.”

Review by
10/04/2016

“The experience itself was nice, the guy was nice, and he did the work. The aftereffects in having to hire another plumber to come in and fix some of the work that was done was less satisfying, and I called The Trusted Toolbox to talk about it, but no one has returned my call. Not having someone call me back is a negative for me. The service itself was good. The guy came in and replaced all of the insides of the toilets, and by that I mean he replaced whatever the top part is and changed out the seats. He was at two places. At the second house, they did weather stripping. The water stopped in one of toilets, and I didn't think it was the inside, I thought it was something else. But when the plumber came out, it was that, and we had to pay an additional $25. I would grade them a B. He was very punctual, and he definitely did a great job with cleanliness. For what he did at the one house, he was excellent.”

Review by
10/04/2016

“They replaced my outside floodlights, put in some brace supports on my cabinets, installed some closet hardware, and then repaired some other hardware in another closet. It was an older gentleman who came, and he was really nice. It was like your grandpa coming over, so we chatted, and he was very nice. It was a good experience. I would grade them an A. Everything held up, and they did well. I would definitely recommend using them for handyman services.”

Review by
10/04/2016

“They hung some mirrors, they did some corking, they changed some lights bulbs, and they switched out some faucets. They know what they are doing. I’ve used them twice. The first guy who came did a good job, but he did a very sloppy job with the corking. The second guy noticed the corking and corrected it without me asking. He just corrected it on his own. It was a much better and neater job. I would grade them an A. I have already recommended them.”

Review by
10/04/2016

“They replaced some grout in my kitchen and bathroom shower stall, they repaired an old leak in a closet, and they repaired a doorknob. They actually put in a faucet, too. It was leaking. Actually, I bought a new faucet, but if I had called the repairman to find out what was going on, I would not have had to buy it. There was this connector that was too short, and it had shrunk, and that was why it was leaking, so that was the only part that needed to be repaired. The repairman figured it out, but we had already bought a faucet. I would grade them an A.”

Review by
10/04/2016

“They did a small bathroom renovation. They are a hardworking group, that's for sure. They paid good attention to detail. All the guys showed up for work, they were very professional, and they didn't stop until it was finished. I would definitely give them an A.”

Review by
10/04/2016

“They were great. They mounted two televisions and did some electrical work. The crew was pleasant. They were nice and they did their work. I would definitely grade them an A. They cleaned up, which was a very nice surprise. I would definitely recommend them.  ”

Review by
10/04/2016

“They hung a shelf for me in my closet, and they hung some pictures. They fixed a couple of kitchen cabinets that were stuck. And they attempted to install a thermostat, but I never got that to work. He ended up blowing a fuse in my HVAC system, so it ran for hours. He didn't charge me for the time that he messed with it, so that was nice. I would grade them a B.”

Review by
10/04/2016

“They did a variety of things. They are polite, and they made a point of not damaging anything. I would grade them an A.”

Review by
10/04/2016

“I would definitely recommend them, and I've used them three times myself. They are definitely five stars in my book.  ”

Review by
10/04/2016

“The Trusted Toolbox put in a new window. We had an issue with our big pane window, and they changed it out. I wasn't there when they did the work, but when I came back, everything was clean, and it looked like everything was done professionally. I would grade them an A.”

Review by
10/04/2016

“They replaced the floor underneath the kitchen sink and the garbage disposal—it had overflowed and we didn't know it. I think they were very friendly and did a great job. I would grade them an A. They were right on time and cleaned it all up.  ”

Review by
10/04/2016

“I would grade them a B. The quality of work was good. I didn't like the way the trim was done on the side.”

Review by
10/04/2016

“They sent a guy out that didn't do such a great job. And then they followed up with the manager and sent a couple of guys out, and they did a great job. They worked on some siding on the home. I would grade them an A. I would recommend them.”

Review by
10/04/2016

“They did some minor drywall work and some painting. They were pleasant to work with. Their repairman had a nice personality, he did a nice job, and he kept to the schedule. I would grade them a B+.”

Review by
10/04/2016

“I've used them a couple of times, and they did a really good job. They installed a water filter in the kitchen. They seemed to know exactly what to do and when to do it. I would grade them an A.”

Review by
10/04/2016

“They did a great job. They took a door off and put in a new one on. They were efficient and got it done quickly. They came out the day that I called, so that was nice. I would grade them an A.  ”

Review by
10/04/2016

“They did some wood trim work on the outside of the house. I like their promptness and professionalism; and their quality of work was good too.”

Review by
10/04/2016

“Their handyman did a fantastic job. I would say that it was excellent.  ”

Review by
10/04/2016

“I think they did a great job. I didn't have any complaints.”

Review by
10/04/2016

“It was great. They did a good job. I would recommend them.”

Review by
10/04/2016

“I was happy with their work, and they were professional.”

Review by
10/04/2016

“They did great. I’ll give them a ten out of ten.”

Review by
10/04/2016

“I had a positive experience.”

Review by
10/04/2016

“They were really good.”

Review by
11/23/2015

“It was fine.”

Review by
11/23/2015

“I'm satisfied with the work they did, all in all. There were a couple glitches but it worked. Good work with a slight issue.”

Review by
11/23/2015

“They did the job at a fair price. They replaced the innards of three different toilets. I would recommend them to a friend. They were responsive when I was dealing with them. I'd give them an A.”

Review by
11/23/2015

“Their work is meticulous, especially Brad Stewart's work. I've had them do a lot. They put in new springs on my back porch, and I was very satisfied with the work. I'd give them an A.”

Review by
11/23/2015

“They were efficient, clean, and did the work quickly. I think they replaced some baseboards for me. It only took an hour. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“I like the work. I like the way that he went and checked everything out thoroughly. He put in an external door and frame for me. I will give them an A. I have no complaints.”

Review by
11/23/2015

“I had them hang some roller shades in the sunroom for me. It took them less than an hour to do that. I would recommend them to a friend. I'd give Trusted Toolbox an A.”

Review by
11/23/2015

“They were personable, competent, and reasonably priced. They planed some doors down that were sticking. I would absolutely recommend them to a friend. They get an A.”

Review by
11/23/2015

“It was some Sheetrock work inside. It took them one or two days. I would recommend them to a friend. I'd give them an A. I don't have any complaints.”

Review by
11/23/2015

“They got the work done on the schedule they promised to do it. They opened part of the wall to allow an air conditioning unit to be installed by the air conditioning company. I would recommend them to a friend. I'd probably give them an A.”

Review by
11/23/2015

“It was a leak, but it wasn't fixed. The water still comes out. It was a temporary fix. It's a leak somewhere in the roofline—along where the siding meets a seam in the roof. I'd say they're a C-. They didn't do what they were supposed to.”

Review by
11/23/2015

“They're just honest and easy to work with, and I would recommend them to anyone. I've used them for myself and for lots of clients. I use them whenever I get a chance to use them because they always do excellent work. They're an A.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it wasn't excellent but it was good. Good work with a slight issue. I didn't get any follow-up. I wanted to get a quote on something else and I never got any return call.”

Review by
11/23/2015

“They were very professional. They did a good job. They came out when they said they would. They did some dormer work, like replacing boards. They moved pretty quickly. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“It was fine. They were thorough. I had them hang a ceiling fan. It took them a couple hours. I would recommend them to a friend. I'll give them a B. If he hadn't broken the lock on the front door, it would be an A.”

Review by
11/23/2015

“It was great. They were responsive and quick. They needed to secure a mailbox post and make it straight. It took them about 20 minutes to half an hour. I would recommend them to a friend. They get an A.”

Review by
11/23/2015

“I'm satisfied with the work they did. Nothing is excellent. I'd say it was good work with a slight issue.”

Review by
11/23/2015

“I'm satisfied with the work they did. It was excellent work with zero complaints—excellent service.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it was excellent work—no complaints.”

Review by
11/23/2015

“I'm satisfied with my experience with them. I would say it was excellent with no complaints.”

Review by
11/23/2015

“I'm very satisfied with the work they did. It was excellent work with no complaints at all.”

Review by
11/23/2015

“I will give them a positive rating. I would say it was excellent work with no complaints.”

Review by
11/23/2015

“I had them do chimney repair. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“They came when they said they would. They did the work that I needed—professional, done timely. I think I had locks replaced on doors. It didn't take them long. They were all there maybe half an hour all said and done. I would give them an A.”

Review by
11/23/2015

“They just did a great job. They cleaned up afterward. I had them paint a screened-in porch. It took them three days to finish but part of it was because we had rain. I would recommend them to a friend. I'd give them a B. Just more attention to detail would make it an A.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it was excellent work with no complaints. We like them.”

Review by
11/23/2015

“They communicated very well. I knew what to expect when they were coming out, and they did a great job. There were some things that were in the home inspection report when we were trying to sell our house. They replaced a rotten sash on the window and some rotten trim boards—just some carpentry items. It took probably six hours—just one day. I'd give them an A.”

Review by
11/23/2015

“I had a great experience. They've come out to our house for a lot of years now. They're reliable and they get the job done. I've had them to do tons of stuff—electrical, painting, carpentry work, plumbing. They work fast enough. I have recommended them to friends and I will. I'd give them a B. They just didn't do electrical correct one time.”

Review by
11/23/2015

“They do what I want to do. The last thing I had them do for me was—there have been several things. In fact they're in the process of trying to do something now for me. They did some downstairs work for us, some basement stuff. I would recommend them to a friend. I'll give them a B. I don't know what would make that an A.”

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