The Trusted Toolbox
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Trusted Toolbox has received 4.7 out of 5 stars based on 107 customer surveys.
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3rd year as a Best Pick Call
"We strive to earn our customers' trust every day by delivering professional handyman services to complete home or office repairs and enhancements. Our background-checked handymen have the support of an entire company when stepping into your house."

Chris Lalomia | President
Company Information
Services Offered
The Trusted Toolbox offers residential and commercial handyman services, including carpentry, door and window installation, and bathroom updates as well as minor painting, electrical, and plumbing work and wood rot, drywall, and deck repair.
Services Not Offered
The company does not perform roofing, gutter, landscaping, or concrete work.
Minimum Job
All jobs require a $150 minimum labor charge.
Warranty
The Trusted Toolbox offers a one-year workmanship warranty on all completed work.
Company History
The company was founded in 2008.
Distinctions
The Trusted Toolbox is the recipient of numerous awards and is a member of the National Association of the Remodeling Industry, the North American Deck and Railing Association, and the Johns Creek Chamber of Commerce.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

The Trusted Toolbox has received 4.7 out of 5 stars based on 107 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/11/2017

No review comments provided

Review by
09/09/2017

No review comments provided

Review by
09/09/2017

“The person who came out to do the initial assessment was the only negative experience I had with the company. He was unnecessarily critical of work that had been done before, including insults to the person who had performed the work. In this case, WE had performed the previous work, and we have knowledge in the area. The people who came out to do the work were professional, courteous, knowledgeable, punctual, and did what they said they were going to do.”

Review by
09/09/2017

“Brian was wonderful. He was courteous and reinstalled my front door without any issues. I would definitely use them again.”

Review by
09/06/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

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Review by
09/05/2017

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Review by
09/05/2017

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Review by
09/05/2017

No review comments provided

Review by
09/05/2017

“The two handymen were professionals, not rookies. Beautiful job restoring a guest bath. I'll call Trusted Toolbox every time now.”

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

“Overall, all the technicians were cooperative and listened to our needs. The front office paid attention to details and were quick to coordinate requests. The longest task that took more time was due to the first tech not being a plumbing expert when the kitchen was taken a part to check for leaks. However, they quickly sent over their resident plumber and remedied the problem.”

Review by
09/04/2017

No review comments provided

Review by
09/01/2017

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Review by
09/01/2017

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Review by
09/01/2017

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Review by
09/01/2017

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Review by
09/01/2017

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Review by
09/01/2017

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Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

“They sent 3 different people and I had problems with each one which tells me they have a company-wide problem not just one employee. That is not acceptable. The first person they sent out spent 2 days at my house all for nothing. At the end of the second day he finally admitted he did not know how to do the work. When I complained to the owner of the company he never apologized even though I expressed my extreme disappointment, instead telling me the guy ‘had a bad day’. I agreed to let them fix it hoping the one guy was just bad. The next guy that came I thought fixed the problem, but he painted some outside steps knowing it would be raining later. So, guess what? Then the third guy comes to do some other stuff and re-paint the steps. He painted them the wrong color. The end.”

Review by
10/04/2016

“For the most part, there were a few things that I didn't think they paid attention to. I had a few pictures that were hung too high. Even though we marked on the wall where we wanted the top part of the picture to be, there were a couple that they had to rehang. Then I had a couple that were done while I wasn't here, and they were hung too high, and I had to rehang them myself. There were some things that were done well. They put together a cabinet for me. They attempted to install some dimmer switches, but there was an issue with the electrical, so we decided not to do that. And that was about it. I would grade them a B. Marks were left on the wall after they were done hanging, and one of the guys told me how I could clean it. And then there was some dust from the drywall.”

Review by
10/04/2016

“They did great. There was a bunch of miscellaneous tasks that needed to be done in my young adult son's condo, things like light plumbing and curtain rod installation, as well as a number of other minor handy man tasks. They were very prompt. One thing I especially appreciated was when I inquired about a kitchen faucet. I had a time constraint, and they told me they could only send someone who wasn’t a certified plumber. It sounded like the whole faucet needed to be replaced, but the guy came, looked at it, and said that, while he wasn’t certified, he could do what needed to be done to stop the leak. He also said that the faucet didn’t need replacing. He did whatever he did, and the leak stopped; and that was a few months ago. I would grade them an A. There was some billing miscommunication on the follow-up. I had asked her to email it, and she thought I had said to mail it, but that was the only problem I had.”

Review by
10/04/2016

“The experience itself was nice, the guy was nice, and he did the work. The aftereffects in having to hire another plumber to come in and fix some of the work that was done was less satisfying, and I called The Trusted Toolbox to talk about it, but no one has returned my call. Not having someone call me back is a negative for me. The service itself was good. The guy came in and replaced all of the insides of the toilets, and by that I mean he replaced whatever the top part is and changed out the seats. He was at two places. At the second house, they did weather stripping. The water stopped in one of toilets, and I didn't think it was the inside, I thought it was something else. But when the plumber came out, it was that, and we had to pay an additional $25. I would grade them a B. He was very punctual, and he definitely did a great job with cleanliness. For what he did at the one house, he was excellent.”

Review by
10/04/2016

“They replaced my outside floodlights, put in some brace supports on my cabinets, installed some closet hardware, and then repaired some other hardware in another closet. It was an older gentleman who came, and he was really nice. It was like your grandpa coming over, so we chatted, and he was very nice. It was a good experience. I would grade them an A. Everything held up, and they did well. I would definitely recommend using them for handyman services.”

Review by
10/04/2016

“They hung some mirrors, they did some corking, they changed some lights bulbs, and they switched out some faucets. They know what they are doing. I’ve used them twice. The first guy who came did a good job, but he did a very sloppy job with the corking. The second guy noticed the corking and corrected it without me asking. He just corrected it on his own. It was a much better and neater job. I would grade them an A. I have already recommended them.”

Review by
10/04/2016

“They replaced some grout in my kitchen and bathroom shower stall, they repaired an old leak in a closet, and they repaired a doorknob. They actually put in a faucet, too. It was leaking. Actually, I bought a new faucet, but if I had called the repairman to find out what was going on, I would not have had to buy it. There was this connector that was too short, and it had shrunk, and that was why it was leaking, so that was the only part that needed to be repaired. The repairman figured it out, but we had already bought a faucet. I would grade them an A.”

Review by
10/04/2016

“They did a small bathroom renovation. They are a hardworking group, that's for sure. They paid good attention to detail. All the guys showed up for work, they were very professional, and they didn't stop until it was finished. I would definitely give them an A.”

Review by
10/04/2016

“They were great. They mounted two televisions and did some electrical work. The crew was pleasant. They were nice and they did their work. I would definitely grade them an A. They cleaned up, which was a very nice surprise. I would definitely recommend them.  ”

Review by
10/04/2016

“They hung a shelf for me in my closet, and they hung some pictures. They fixed a couple of kitchen cabinets that were stuck. And they attempted to install a thermostat, but I never got that to work. He ended up blowing a fuse in my HVAC system, so it ran for hours. He didn't charge me for the time that he messed with it, so that was nice. I would grade them a B.”

Review by
10/04/2016

“They did a variety of things. They are polite, and they made a point of not damaging anything. I would grade them an A.”

Review by
10/04/2016

“I would definitely recommend them, and I've used them three times myself. They are definitely five stars in my book.  ”

Review by
10/04/2016

“The Trusted Toolbox put in a new window. We had an issue with our big pane window, and they changed it out. I wasn't there when they did the work, but when I came back, everything was clean, and it looked like everything was done professionally. I would grade them an A.”

Review by
10/04/2016

“They replaced the floor underneath the kitchen sink and the garbage disposal—it had overflowed and we didn't know it. I think they were very friendly and did a great job. I would grade them an A. They were right on time and cleaned it all up.  ”

Review by
10/04/2016

“I would grade them a B. The quality of work was good. I didn't like the way the trim was done on the side.”

Review by
10/04/2016

“They sent a guy out that didn't do such a great job. And then they followed up with the manager and sent a couple of guys out, and they did a great job. They worked on some siding on the home. I would grade them an A. I would recommend them.”

Review by
10/04/2016

“They did some minor drywall work and some painting. They were pleasant to work with. Their repairman had a nice personality, he did a nice job, and he kept to the schedule. I would grade them a B+.”

Review by
10/04/2016

“I've used them a couple of times, and they did a really good job. They installed a water filter in the kitchen. They seemed to know exactly what to do and when to do it. I would grade them an A.”

Review by
10/04/2016

“They did a great job. They took a door off and put in a new one on. They were efficient and got it done quickly. They came out the day that I called, so that was nice. I would grade them an A.  ”

Review by
10/04/2016

“They did some wood trim work on the outside of the house. I like their promptness and professionalism; and their quality of work was good too.”

Review by
10/04/2016

“Their handyman did a fantastic job. I would say that it was excellent.  ”

Review by
10/04/2016

“I think they did a great job. I didn't have any complaints.”

Review by
10/04/2016

“It was great. They did a good job. I would recommend them.”

Review by
10/04/2016

“I was happy with their work, and they were professional.”

Review by
10/04/2016

“They did great. I’ll give them a ten out of ten.”

Review by
10/04/2016

“I had a positive experience.”

Review by
10/04/2016

“They were really good.”

Review by
11/23/2015

“It was fine.”

Review by
11/23/2015

“I'm satisfied with the work they did, all in all. There were a couple glitches but it worked. Good work with a slight issue.”

Review by
11/23/2015

“They did the job at a fair price. They replaced the innards of three different toilets. I would recommend them to a friend. They were responsive when I was dealing with them. I'd give them an A.”

Review by
11/23/2015

“Their work is meticulous, especially Brad Stewart's work. I've had them do a lot. They put in new springs on my back porch, and I was very satisfied with the work. I'd give them an A.”

Review by
11/23/2015

“They were efficient, clean, and did the work quickly. I think they replaced some baseboards for me. It only took an hour. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“I like the work. I like the way that he went and checked everything out thoroughly. He put in an external door and frame for me. I will give them an A. I have no complaints.”

Review by
11/23/2015

“I had them hang some roller shades in the sunroom for me. It took them less than an hour to do that. I would recommend them to a friend. I'd give Trusted Toolbox an A.”

Review by
11/23/2015

“They were personable, competent, and reasonably priced. They planed some doors down that were sticking. I would absolutely recommend them to a friend. They get an A.”

Review by
11/23/2015

“It was some Sheetrock work inside. It took them one or two days. I would recommend them to a friend. I'd give them an A. I don't have any complaints.”

Review by
11/23/2015

“They got the work done on the schedule they promised to do it. They opened part of the wall to allow an air conditioning unit to be installed by the air conditioning company. I would recommend them to a friend. I'd probably give them an A.”

Review by
11/23/2015

“It was a leak, but it wasn't fixed. The water still comes out. It was a temporary fix. It's a leak somewhere in the roofline—along where the siding meets a seam in the roof. I'd say they're a C-. They didn't do what they were supposed to.”

Review by
11/23/2015

“They're just honest and easy to work with, and I would recommend them to anyone. I've used them for myself and for lots of clients. I use them whenever I get a chance to use them because they always do excellent work. They're an A.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it wasn't excellent but it was good. Good work with a slight issue. I didn't get any follow-up. I wanted to get a quote on something else and I never got any return call.”

Review by
11/23/2015

“They were very professional. They did a good job. They came out when they said they would. They did some dormer work, like replacing boards. They moved pretty quickly. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“It was fine. They were thorough. I had them hang a ceiling fan. It took them a couple hours. I would recommend them to a friend. I'll give them a B. If he hadn't broken the lock on the front door, it would be an A.”

Review by
11/23/2015

“It was great. They were responsive and quick. They needed to secure a mailbox post and make it straight. It took them about 20 minutes to half an hour. I would recommend them to a friend. They get an A.”

Review by
11/23/2015

“I'm satisfied with the work they did. Nothing is excellent. I'd say it was good work with a slight issue.”

Review by
11/23/2015

“I'm satisfied with the work they did. It was excellent work with zero complaints—excellent service.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it was excellent work—no complaints.”

Review by
11/23/2015

“I'm satisfied with my experience with them. I would say it was excellent with no complaints.”

Review by
11/23/2015

“I'm very satisfied with the work they did. It was excellent work with no complaints at all.”

Review by
11/23/2015

“I will give them a positive rating. I would say it was excellent work with no complaints.”

Review by
11/23/2015

“I had them do chimney repair. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“They came when they said they would. They did the work that I needed—professional, done timely. I think I had locks replaced on doors. It didn't take them long. They were all there maybe half an hour all said and done. I would give them an A.”

Review by
11/23/2015

“They just did a great job. They cleaned up afterward. I had them paint a screened-in porch. It took them three days to finish but part of it was because we had rain. I would recommend them to a friend. I'd give them a B. Just more attention to detail would make it an A.”

Review by
11/23/2015

“I'm satisfied with the work I had done by them. I would say it was excellent work with no complaints. We like them.”

Review by
11/23/2015

“They communicated very well. I knew what to expect when they were coming out, and they did a great job. There were some things that were in the home inspection report when we were trying to sell our house. They replaced a rotten sash on the window and some rotten trim boards—just some carpentry items. It took probably six hours—just one day. I'd give them an A.”

Review by
11/23/2015

“I had a great experience. They've come out to our house for a lot of years now. They're reliable and they get the job done. I've had them to do tons of stuff—electrical, painting, carpentry work, plumbing. They work fast enough. I have recommended them to friends and I will. I'd give them a B. They just didn't do electrical correct one time.”

Review by
11/23/2015

“They do what I want to do. The last thing I had them do for me was—there have been several things. In fact they're in the process of trying to do something now for me. They did some downstairs work for us, some basement stuff. I would recommend them to a friend. I'll give them a B. I don't know what would make that an A.”

Review by
11/23/2015

“They did everything on the list, and they did it well. They worked on the kitchen faucet to see if they could fix it, and it had in fact busted, so they couldn't fix it. They did everything they could, and then finally we just realized we needed to have it replaced. They did it all pretty quickly. I'd give them an A.”

Review by
11/23/2015

“I like the fact that they were very prompt, on time, and efficient, and they followed up with what they had estimated. When they gave me an estimate, the work was done on time, and it was exactly what the estimate was. I had my steps on my back porch repaired. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“They did the job right. I think their price is competitive. I was fine with leaving—I think I left them alone in the house for a while. They were trustworthy. I've had them do a few things. In July, I think they mounted a TV and ran some electrical cable. I would recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“There was one person who came. He did a great job and made sure everything was done properly and very efficiently. I had to get something repaired on the outside of the house, and it had to be painted. There were some floors, also, that needed repairs, so we took care of everything. I'd give them an A.”

Review by
11/23/2015

“I always used Robert. He was always on time. All of his work was done really well. I could always count on him. He did a bunch of work for us because we moved. The last thing he did was some brace work in the attic. He did a whole page full of things for the inspection report. I'd give them an A.”

Review by
11/23/2015

“They did great work. The finished product really pleased us. They did a lot of different things. Our sink is undermounted, and it had started falling down, so they repaired that. They replaced some wood rot around our front door and worked on a gutter that was sagging, too. We'd give them an A.”

Review by
11/23/2015

“Their one handyman, Robert, is great. He's very responsive. It was a whole checklist of things I had them do a bunch of stuff. They did some stuff on our deck. I would recommend him to a friend. I'd give them a B only because I thought they were overpriced. Just on the work, I'd give them an A.”

Review by
11/23/2015

“He was on time, and he did all the work that I asked him to and explained what he was doing. He told me exactly what he was doing and how he was doing it. He did a good job. He sealed my window and then my door. The door wouldn't shut tight, and he fixed it so it would. I'd give them an A.”

Review by
11/23/2015

“They were here on time. The guy seemed to know what he was doing. I had them install a window air conditioner. It was a regular-sized window. I would recommend them to a friend. I thought that the work was good, but the prices were high. The price was over $160. I'd give them an A.”

Review by
11/23/2015

“The Trusted Toolbox was very reliable. They showed up on time, and they did a really great job. I actually had multiple things done. They repainted my kitchen. It took them a day and a half to do it. Everything came out very well with that. I'd give them an A.”

Review by
11/23/2015

“They're very efficient, and they're good fellows. He did a good job. I had him do two jobs. We put up a fence door and a portico, and then they had to put a door in the bathroom. It took them less than a day each. I would recommend them. I'd give them an A.”

Review by
11/23/2015

“They did what they said they were going to do when they said they were going to do it. They did house renovations. They did tile floors, cracked granite countertops, and renovated a bathroom. They did all that relatively quickly. I'd give them an A.”

Review by
11/23/2015

“They did what was requested. I requested them to remove a bookcase and reinstall it, to install some drywall, to repair some windows, and to do something to the lights. I picked them because I was referred by a realtor. For quick repairs that need to be done quickly, they did the job. Overall, on all projects, I would try to give them a C. I'd rather just leave it there.”

Review by
11/23/2015

“It was great. They did a super job. They were timely. They did the work quickly. They were very professional. They knew exactly what they were doing. They had to install a ceiling fan and a wall-mount bracket for a flat screen TV. I'm in a networking group, and one of the gentlemen works for Trusted Toolbox. I would absolutely recommend them to a friend. It's an A.”

Review by
11/23/2015

“It was nice. He was on time. The drywall was well hung but some of his patching was OK, not as good as I would have wanted it but it wasn't so bad that I asked him to come back and fix it either. It was in the living room. He did patchwork all over the place. We had some electrical work done and they cut holes in the wall. They came to patch it. It was just my standard. It may be pie-in-the-sky but I haven't had drywall work before. I'd still recommend them to a friend. They were very—I've had some other contractors that never call back and you can't get anything done with them. They're better than that, for sure. The service itself is very reliable. I would need more experience with drywall to know if this was a fluke thing or if I'm just hoping for beyond the standard. I would say they're a B. It's not unsound or anything. There are no holes. He did it all technically correct. It just didn't look as good as I was hoping.”

Review by
11/23/2015

“It was great. He was very helpful. He did everything perfectly the first time. The job was repairing the fence. Some bolts had rusted off, so he went and bought some new hinges to put on the fence door. Then there was a part of the fence that was warped, and the two-by-four that was holding it together was no good anymore. With the gate, not only did he put the hinges on, but he took the fence gate off and spaced it more so it wouldn't rub up against the post when you opened and closed it. So, they actually went above and beyond. It was definitely an A.”

Review by
11/23/2015

“I thought I had an appointment with them the week before but they never showed up. I'm guessing that when I rescheduled the appointment they showed up fine, the work was done, I paid him. I would recommend them to a friend. The dishwasher, when the people installed it, they tore up a ton of the base that it screws into. So he decided he looked at it and said I could put it in a little longer through to hold it and it'd be fine. So he did that and it's been fine. I'd give them a B because of the issues.”

Review by
11/23/2015

“They do quality work. The price that they quoted up front was pretty much what we ended up with. They came at the time they said they were coming. They delivered on expectations, really. I had several things done over the last year. We had quite a bit of basement remodeling to do because we had some water damage. So, they had to do some Sheetrock work, some framing, a little bit of painting, and drywall work. I would absolutely recommend them to a friend. I'd give them an A.”

Review by
11/23/2015

“They got the work done. The end product was good. They were flexible in their hours. They were able to work around my schedule a little bit. I had a load-bearing wall removed and replaced with no red beam to open up a space. It took them much longer than you would expect. We had permit problems so it was actually about a month and a half or so. But the end result was good. I would recommend them to a friend. I'd give it a B because of the permit issues we had.”

Review by
11/23/2015

“He was just very thorough. He did good work and went about his business getting things done. They put up a railing. We have two steps into the garage, and he put a railing on the steps. He added a stone step to the front walkway up to the main porch, and he added a drawer underneath our oven and microwave. It was quite a challenge for him. He had to build it completely, so we're very happy. We would absolutely recommended them to friends. I'd give him an A.”

Review by
11/23/2015

“I like that I can request the person I use, so I use the same guy every time. We're familiar with each other, and he's familiar with my house, so he can be prepared. He's always easy to work with. They usually do touch-up paint on my bannisters and repair any plumbing problems I have. They repaired some problems with my bathroom lighting fixtures. They do anything. He just ticks it off. I definitely use him for a lot of stuff. I'll give them an A.”

Review by
11/23/2015

“I liked that they came out and gave me a good quote. I was able to schedule something on time. I had them do my deck. I had them reinstall my deck, stain, and paint it. Then I called them again to do extra electrical outlets in front of my rooms. Nobody called me back. I think there was something else. On that particular job, I'd give them an A. If you can get them on the phone and they can get to a job, they'll do it.”

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