Thompson Creek Window Company
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 375 customer surveys.
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6th year as a Best Pick Call
"Our goal is 100 percent total customer satisfaction. We eliminate the middleman by manufacturing the gutter protection system ourselves. We are completely accountable to our customers from initial call to project completion, and it's backed by over 35 years in business and our No-Hassle Warranty and Buyer Protection Guarantee"

Rick Wuest | President
Company Information
Services Offered
Thompson Creek offers gutter protection systems, siding, and replacement windows and doors. The company custom designs, fabricates, and installs its own seamless gutter system, which is manufactured in its local Maryland factory.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
The company was started in 1980.
Distinctions
In 2016, Thompson Creek Window Company was ranked seventh on Remodeling magazine's list of the 550 largest replacement contractors in the US. Additionally, the company was named a 2014 Dealer of the Year by Window & Door magazine for Excellence in Community Service. Thompson Creek is also an EPA Lead-Safe Certified Firm.
Additional Information
According to Thompson Creek, its seamless gutter system prevents leaks and is guaranteed never to clog or pull away from the home.
Licenses
#2705117858
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 375 customer surveys.
5
333
4
37
3
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2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/20/2017

“It was good. They came when they said they were supposed to come and finished the work in the time period that they said they would. Only one thing that I didn't notice until a day later. I noticed on the end of the eaves of my house, when they screwed whatever it is that holds the gutter holds, the screw went all the way through. It protruded. I noticed it first on the lower level, then I went toward the back and it was the same thing. It's nothing critical. The screw just looks a little bit bad, but other than that, that's fine. They replaced the gutters. I’d give them an A. I hate to downgrade them just on screws protruding. They couldn't see from that side. They couldn't tell then. They should have noticed that, but they didn't. I've actually had no problems with anything. This thing was just something I've noticed several months afterward. They did a good job. I only found two screws. I’ve recommended them.”

Review by
10/20/2017

“The initial consultation, the person who helped us figure out what we needed, she was very friendly, and when we gave her adjustments or sort of adjusted our wishes, she was very receptive to that. Additionally, I felt as though she really listened to what we needed and was able to respond with an appropriate level of service. We had some gutters put in. I’d give them an A. The gutters are working perfectly. I remember them being thoroughly punctual.”

Review by
10/20/2017

“I had new fascia boards and all new gutter guards put on. The work is perfect, the actual job, the material and everything, but the financial people that you have put up with—they decided that they weren't going to mail out the bill until it gave us a whole week to write a check and get it to them in California from here. We're happy as all get-out with the work, it was just the financial part. I would grade the overall experience A+.”

Review by
10/20/2017

“They had a very good process for communicating, both from the standpoint of the initial sales interaction, and all the way through the implementation of the service. They replaced our gutters. I would grade the overall experience A. We haven't had any problems that I'm aware of. They followed up to see how the service was. Also, from a workmanship standpoint, they cleaned up after themselves. I think we had to reschedule.”

Review by
10/20/2017

“I liked the whole process. From the beginning, the representative came over and told me how to do the work and when he would do it. Everything was perfect. They did gutters for me. Actually, they did siding about a year ago. I would grade the overall experience A.”

Review by
10/20/2017

“They did great work. They did great work on my gutters. I would grade the overall experience A. They did excellent work. Everything was good, and I’ve recommended them to people already.”

Review by
10/20/2017

“I liked that they were very outspoken—speaking directly and making things clearer. I had gutter guards. I would grade the overall experience A.”

Review by
10/18/2017

“They did both of our homes. They put gutters all around, replaced every gutter, and put leaf guards on top of the gutters. I’d give them an A.”

Review by
10/18/2017

“They were responsive, and they were accurate with their estimates. They've done a bunch of work on my house, windows, doors, gutters. I’d give them an A.”

Review by
10/18/2017

“The crew came when they said they would, did the work, and cleaned up after they left. They did a good job. I had gutters installed. I’d give them an A.”

Review by
10/18/2017

“They did gutter installation a year ago, and I have no problem at all. I would grade the overall experience A. They did a great job.”

Review by
10/18/2017

“I had an issue with them, but it was positive. I had gutters replaced. I would grade the overall experience with an A.”

Review by
10/18/2017

“They did a fantastic job putting in my new gutters, cleaned up after themselves and everything. They’re A-grade.”

Review by
10/18/2017

“They were very helpful, courteous, met my needs, friendly. They did gutter work for me. I’d give them an A.”

Review by
10/18/2017

“They did a nice job. They put in doors and gutters. I’d grade them B. There were a very few hiccups with the service.”

Review by
10/18/2017

“They did what appears to be quality work. They did windows and gutters for me. They get an A.”

Review by
10/18/2017

“They were fast. They cleaned up after themselves. They did gutters for me. They get a B.”

Review by
10/18/2017

“They did the gutters and guards. I'm fine with them. I’d rate them A.”

Review by
10/18/2017

“The project was supposed to have taken two days when it actually only took a day. They replaced the gutters, the spout, and the fascia. I had gutter work done. I would give them a B.”

Review by
10/18/2017

“They got the job done. They put a gutter on the side of our house to match gutters that were previously installed on my house. The only one that I didn't have replaced fell off, and it didn't match, so I called them out, and they came and did it. I would give them an A.”

Review by
10/18/2017

“They got it done in a timely manner, and the workmen were all nice. They followed with a situation. They broke a lawn ornament, and they replaced that. I'm very pleased. They put in all new gutters and soffits, and they covered all the wood. It was a big job. It took two and half days. They broke the sundial, but they replaced it. They covered all the wood trim, the soffits, and put all new gutters on. I would grade the overall experience A.”

Review by
10/12/2017

“They delivered the thing on time, and the people communicated. Since I’m a woman, I was afraid they would send some men, but they sent me a woman to talk to, and she explained to me how the gutter’s done and showed the windows, so they did a good job. The supervisors came and checked everything, and the workers were nice. So, I didn't have any problems with them. This time they did the gutters for me. I would grade them A+.”

Review by
10/12/2017

“It was great, excellent. The young man that came, he knew so much about the business, just to explain it very well and everything, and I decided right then that I would use him for my business. I found out that my son has had windows put in his house by them, so I knew then that I could trust them. Really nice experience knowing them. I would recommend them to anyone. They did gutters on my house. They did A+ work. They came and checked on it after they did it, asked me if I was satisfied and if would I do it again, and I said I would.”

Review by
10/12/2017

“Very positive. I love Thompson Creek. They come out and they check, and if it's not right, they are there the next day to fix it. And it's American made, which I love. We just love Thompson Creek. They put in two patio doors, and they did the gutters and the wrapping so that I don't have to paint anymore on top of the roof, and all new gutters with the leaf thing that you don't have to clean your gutters. If I had any more work to do, it would be with Thompson Creek. They get an A+ on politeness, cleanliness—it was a good experience.”

Review by
10/12/2017

“Our experience was really good. They salesperson—manager—there was a little glitch in the sizing of the windows. The measurements were fine, but we didn't have central air. The openings of the windows changed, so some of the air conditioners would not fit. The managers came up with a system to make the air conditioners fit until we could get central air. They did windows, siding, and guttering. They’re A+. I don't find that's the fault of installation or anything. If anything, it would be the salesman’s, because he didn't see the window units might not fit because the openings would change. For cleanup, my brother and nephew had to point out that there were still metal and nails on the ground. I've already recommended them.”

Review by
10/12/2017

“What happened was everything was going fine. It was just a lot of times the dates they had to reschedule, and then the dates didn't coincide with my schedule, and I had to take off. But other than that, I'm satisfied with the work that they did. We had some gutters put on. They put on a screen door for the front door. It was OK. It was just that sometimes the dates got mixed up or the timing was all wrong, and we had to keep rescheduling. Then when I did reschedule, they didn't call back to verify the time. I had to call them to see what was going on. I was getting frustrated, but other than that, I would recommend people to take on them as a client. I’ll give them a B.”

Review by
10/12/2017

“They were easy to get along with. They explained things well, and they came out and did exactly what they said they were going to do. They've done my windows, they've done my gutters, and they've done my doors. They get an A+. I have no problems with them.”

Review by
10/12/2017

“They performed everything they said they were going to, the price was right, and I was pleased with the product. They put in new gutters, rain spouts, and gutter covers, hoods on my home. They get an A+.”

Review by
10/12/2017

“Everything went pretty well, pretty much as planned, so I didn't have any gripes about it. They did gutters for us. I’d give them an A. They did very good work, they were punctual, on time, and did what they were supposed to do.”

Review by
10/12/2017

“They came and showed us what they were going to do. Then they came when they were supposed to come, and they did what they were supposed to do. They did our gutters for us. I’d rate them A. We didn't have any complaints.”

Review by
10/12/2017

“I liked the knowledge of the sales rep, the speed of the installation, and the ease of the whole process. We had the maintenance-free gutters installed on our home. I would grade them A+. I’ve already recommended them.”

Review by
10/12/2017

“I liked the quality of work. They provided new gutters for me. They’re A+”

Review by
10/12/2017

“I liked their willingness to offer up their price for quality work. They installed gutters for me. I would grade the overall experience A+.”

Review by
10/12/2017

“They put gutters on our house. They showed up on time. The price was as per contract, and they finished very quickly. They earned an A+.”

Review by
10/10/2017

“Quality-wise it was positive, and service was positive. In general, it's all positive. They replaced the gutter for me. They get an A.”

Review by
10/10/2017

“They just did a good job on the gutters. So far, they are working fine. I would grade the overall experience with an A.”

Review by
10/10/2017

“I liked that they are organized, friendly, good quality. They did our windows, our siding, and our gutters. I’d give them an A.”

Review by
10/10/2017

“I liked their work. I liked their professionalism and their product. I had gutters done and a patio door put in. They get an A.”

Review by
10/10/2017

“They showed up on time, they did good work, and they cleaned up afterward. They put gutters on our house, and kept us informed on what was going on. They get an A+.”

Review by
10/10/2017

“They did a very good job. They did my gutters in the back. I liked the fact that it only took one day. My wife was very pleased with it. I would grade them A+.”

Review by
10/10/2017

“They were professionals all the way in everything they did, their quote and everything. They replaced all of my gutters all the way around. They get an A+.”

Review by
10/10/2017

“They handled their work nice. They gave us gutters. I’d give them an A+.”

Review by
10/10/2017

“It was OK. They did my gutters. I’d give them an A.”

Review by
10/10/2017

“I just felt like they were very professional. They did my gutters. I would grade them A+.”

Review by
10/10/2017

“I remember being very pleased. I got new gutters. I would grade the overall experience A.”

Review by
10/10/2017

“They were clean and really fast about getting the job done. They installed new gutters for us. I’d give them an A.”

Review by
10/10/2017

“I liked the quality of the product. Excellent service. They did siding and gutters for me. I rate them A+.”

Review by
10/10/2017

“I had no problem with them. I had some work done, and I was satisfied. I had some gutters put on. I would grade the overall experience A. They did wonderful work. I had no complaints. I had no problem, none at all.”

Review by
10/10/2017

“They did a very good job. They did it in the time that they said they were going to do it. They put new gutters on our house. Overall I’d give them an A. Some of the gutters fell down. They were on the ground, and they took away all that stuff.”

Review by
10/10/2017

“They are great. They worked fast. Their work was just perfect. I can't say enough about the materials and the people working there. They did siding and gutters for me. They’re A+.”

Review by
10/10/2017

“The first thing they did for us was put in a front door, and it wasn't easy, but they stuck with it and did an excellent job. They did three windows for us. They also did gutters for us. They earned an A. They are very experienced. They know how to do it right.”

Review by
10/10/2017

“I liked that they followed up to make sure that we were happy with the work. The program manager came out twice. We got the leaf guard gutters around the house, and the window in the bathroom replaced. They’re A+. I've already recommended them to three different people.”

Review by
10/10/2017

“The installation and the quality were good. I do have a concern because I had new gutters put on, but I asked if they could check them because it seemed like they were clogged, piling up on the top, and someone could come out and checked. We scheduled it, but they came early, and I wanted to be here. They did the installation, but I asked them to come out after the installation, six months or so after, and I asked them to check them, and I don't know if they came out. I would grade the overall experience D. For the quality, it looked good, but for right now, because of the design, leaves and stuff can still get in. They didn't follow through enough.”

Review by
10/10/2017

“They are very good at what they do. I had gutters put on the house. I liked their product. I thought it was a superior product, altogether, and they were very good about it. They showed up on time, did what they were supposed to do, and didn't make a mess. I was real happy with it. They did rain gutters on the house. I would grade the overall experience A+. Their customer service was great. I needed them to come out and check something out on it. They came right out the next day, and the guy talked to me about it and explained things and what I could do about it. I was real happy with it. They showed up when they said they were going to be there. I couldn't ask for a better contractor to do any work for me.”

Review by
10/10/2017

“They did a very good job. Very professional, worked very quickly and got everything done and cleaned up and gone and on budget. They did gutters for residence. I would rate them A+. The customer service is the only thing that turned out to be an issue. We had one section of roof that we didn't put the gutters on initially, and we had some dry rot up there. So when I called them I said I wanted to extend an eight-foot section. The guy that I talked to said basically give him a call in about a month, and they would come out to do it. He did not return any of my calls when I called back, so I dropped an email to the president of the company, and strange thing, the guy called the very next day. Then they came out and did the work, and again, quick, fast, very professional, and they cleaned up afterward. I’ve already recommended them.”

Review by
10/10/2017

“I had a good experience. They were good people. I was fine, and when I need them again, I'll call them back. They did gutters for me. No complaints. They did very well. I would grade them B because they didn't come back to finish a particular area that they were supposed to cut out. They said that we had to cut a certain part out in order for them to come back out. They did everything around the house, but they just left a particular area.”

Review by
06/08/2016

“Thompson  Creek did an excellent job with our new gutters. While they weren't the most expensive or the cheapest, they are the highest quality and the crew was very professional from start to finish. We would be happy to hire Thompson Creek to do more work for us in the future.”

Review by
06/08/2016

No review comments provided

Review by
06/07/2016

“Everyone  was awesome. Timely, quiet, and quick.”

Review by
06/07/2016

No review comments provided

Review by
06/05/2016

No review comments provided

Review by
06/05/2016

No review comments provided

Review by
06/02/2016

No review comments provided

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

“One  man replaced all our gutters by himself, and he really knew what he was doing. He did a great job, and I like our new gutters.”

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

“They were punctual, they were polite, they were considerate of my property, and they were reasonably priced. They removed stuff from my house that I didn't want anymore. I'd give them an A+.”

Review by
06/01/2016

“Our recent experience with Thompson Creek was positive from the initial work with the sales representative through the company and job managers and finally with the installers. When a small concern arose, Thompson Creek was quick to remedy the situation and now everything is just how we expected it to be. Thanks for a very good experience.”

Review by
05/30/2016

No review comments provided

Review by
05/30/2016

No review comments provided

Review by
05/29/2016

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Review by
05/29/2016

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Review by
05/29/2016

“My experiences with Thompson Creek have been quite satisfactory. I have told many people about my positive experience with Thompson Creek and have recommended that they try them. The techs who installed my windows pointed out a few things about my windows that could cause damage by rainwater. They also advised me about the type of caulking to use around my windows or contact them and they will come out and caulk. That blew my mind. I didn't realize that they would come out for something so minor.”

Review by
05/27/2016

“Installers were excellent.”

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

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Review by
05/26/2016

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Review by
05/26/2016

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Review by
05/26/2016

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Review by
05/26/2016

“Friendly, courteous, reliable, priced right, and quality explains it all. Great to do business with. Would recommend to anyone.”

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

“Thompson Creek failed to follow up on problem reinstallation of wall attachments for vertical blinds for sliding door. Thompson Creek removal and reinstallation of vertical blind attachments make the vertical door blinds unusable and exposes leather couch and hand woven Oriental rug to sunlight.”

Review by
06/29/2015

“They were on time, and they stuck to the schedule. I used them for gutters, and it was a good experience. I chose Thompson Creek because I've used them before. They're an A.”

Review by
06/29/2015

“The guy who sold me the screen doors was great. His name was Josh and he was very helpful in helping me understand how financing would work and showing me what doors would be good for my house and he just knew his products and he wasn't trying to push for me to get something that I couldn't really afford. He was trying to make sure I got the right fit. I can't remember the name of the guy who came by to do the measuring. He was a good guy. He was helpful. He was older. He said he had been doing this for seven years or something. He was squared away and good. They did our gutters and that was a good experience so I went back to them. We didn't really talk about the actual installation. That was weak. That was not up to par with the other two experiences. The guy who measured was great. The guy who sold it to me was great. The guys who put the doors in really did not check it to make sure that it wasn't set so it was going to slam you in the ankle when you walk in the door. One of them still is not exactly right because it doesn't open all the way so whenever I have to hold the door open for groceries or whatever, it just doesn't stay open all the way. I was going to call about it but I just didn't feel like dealing with the hassle. I'm selling my house anyways and someone bought it and they're going to tear it down. I think I would grade them a B. It was such a positive experience that it doesn't take away from the whole thing too much. I will say that if I ever use Thompson Creek again, I will definitely pay a lot more attention to the actual workers and before they leave, I would check everything myself and make sure the door completely opens all the way. When you open the door for groceries, you don't want to keep hitting your arm on it because it's not open all the way. It's kind of a pain. $2,000 is a lot of money to pay for two storm doors that I probably could've just gotten one at Home Depot and figured it out but they're a pain in the butt. Looking back, I probably should've just gotten one door instead of two but if I had known that I was going to sell my house and somebody was going to tear it down, I wouldn't have any. I would recommend them but I would also recommend them with some reservations. I would tell them to make sure that you check the work that you got done.”

Review by
06/29/2015

“They put gutters up. It was positive due to one person, and that was Sarah Hughes. She went out of her way to service me. I talked to other people and wasn't too pleased with them, but every time I talked to her, she accomplished what she said she would. The day after they were installed, my lawn guy ran into one of the gutters and destroyed it, but Thompson Creek—because they're a local company—replaced it with no charge. I have two other people that are going to have their gutters done because of mine. He even came to my house to look at them. The sales lady was OK. She was very nice, and their materials were excellent. I think Sarah Hughes is terrific. Overall, I'd say Thompson Creek is a good company. I knew of two other companies, and I was going to pick one of them. My wife said, 'Call Thompson Creek,' and I didn't take orders. I said that they don't do gutters, and she said 'OK, never mind.' So, I called Thompson Creek, the lady came, and their material was superior—absolutely superior to the other two companies that I had out here. They put a brace in every 24 inches of the gutter. It's a beautiful job, and that's why I chose them. I would give them an A+. They're a local company, and they stand behind their work. Sarah makes anything happen. They have a great person working for them.”

Review by
06/29/2015

“They installed gutters, soffit and fascia. The job pretty much took all day. The customer service was good. It was what was needed. I worked with them before on maybe 10 windows, that's why I chose them. I would grade them a B+. I think they need better clean-up after the job. They left little debris. There were nails and trimmings and things.”

Review by
06/26/2015

“They showed up on time, and I haven't had to touch my gutters—that's always good. They cleaned up after themselves pretty well. They did a good job, and they left the house in good condition. We have a low house, so we needed the gutters in the front and the back. They're all around the house. They get an A. I didn't have any issues with it.”

Review by
06/26/2015

“They're on time for the job. They do what they say. They don't mess around. They get the job done and they go over the work with you and the warranty. They did gutter work for me. It was an installation of new gutters. I would get three companies and then I would check to see which one has the best deal. I would give it an A.”

Review by
06/26/2015

“They'll do what they say, and they clean up after themselves. They put in new gutters, the kind that keeps the leaves out and stuff like that. I also had to have a window installed; it had to be a minimum of three or four, but they were willing to do the job. I believe they put shutters on, too. I didn't have any issues. An A grade would be the way to go with Thompson Creek.”

Review by
06/26/2015

“They made the repairs that I requested. They responded favorably to everything that I asked them to do. They put in new gutters. It took them a month to do the job. I saw the gutters on my neighbor's house across the street. I would give them a B. The gutters only do exactly what I thought they were going to do. There are still a lot of leaves and they're visible from the street. I would recommend them to somebody else.”

Review by
06/26/2015

“I had Thompson Creek install windows and doors. I liked the work they did, so I had them come back and install some gutters as well. I liked the care and attention to detail. They made sure that I understood the operation of everything that we had installed, and they were interested in any questions that I had. We just had a really good customer-client relationship. I would say they're an A.”

Review by
06/26/2015

“They're professional. They did a follow-up. Some of the gutters, the paint was peeling so they came back out and fixed it. Aesthetically, it looks nice on the house. This was a new gutter installation all around the house. I chose them because of a good price. I met them at the home show. We negotiated on a price and it came down a lot. I would say they did a very good job. They get an A+.”

Review by
06/26/2015

“They were very efficient, and even though the weather was not good, they still came. They did gutter covers around the whole house, and the gutters work wonderfully. They were very nice and polite, and they did an excellent job. My mom and my sister both used to have Thompson Creek, and we have a Thompson Creek door, too. It's just a thing we trust. I would say they're excellent—an A-grade company.”

Review by
06/26/2015

“They did my gutters, and the gutters are great. We used to hear our gutters all the time. It was really loud and next to our bedroom, so you could hear it all night. You don't hear it anymore when it's raining. Everybody’s customer service was really good, like our account rep. She was awesome. Our gutter was literally falling off the house after we had a bunch of ice, so she got it expedited, and we got it in quick before it was destroyed. It was engineered very well. We don't have a lot of trees, and we don't really need to clean them, so we were looking for something that we could just put up and not have to deal with for a long time. They have a service plan, so that helps. They're definitely an A.”

Review by
06/26/2015

“I liked the quality of the product. The salespeople setting up the appointments and everything was professional. The cleanliness of the worksite looked fairly good. I ended up having to do a little bit of a pick-up but in fairness with the work crew, some of it was not overly obvious because of where they were working, the front of the house had flowerbeds beneath a good bit of the work area so some of it would've been a little more difficult to pick up or to see. They were replacing gutters on half of my house. I had them do the other half two years prior to that. I was effectively having them complete the rest of the house. I would say they're a B+. I would recommend the company to somebody else.”

Review by
06/26/2015

“I still have some concerns. There were a lot of nails left around the yard and stuff like that that I wasn't able to find until later on and I still haven't had a chance to look at this but I believe that old wood was left when I had specifically asked that they renewed the wood underneath where the gutters were put in place. It was new gutters all around the house. I'd say they're between a B and a C. I'm not sure at this point whether I would recommend them or not.”

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