Thompson Creek Window Company
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Thompson Creek Window Company has received 4.7 out of 5 stars based on 193 customer surveys.
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6th year as a Best Pick Call
"Our goal is 100 percent total customer satisfaction. We eliminate the middleman by manufacturing the gutter protection system ourselves. We are completely accountable to our customers from initial call to project completion, and it's backed by over 35 years in business and our No-Hassle Warranty and Buyer Protection Guarantee"

Rick Wuest | President
Company Information
Services Offered
Thompson Creek offers gutter protection systems, siding, and replacement windows and doors. The company custom designs, fabricates, and installs its own seamless gutter system, which is manufactured in its local Maryland factory.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
The company was started in 1980.
Distinctions
In 2016, Thompson Creek Window Company was ranked seventh on Remodeling magazine's list of the 550 largest replacement contractors in the US. Additionally, the company was named a 2014 Dealer of the Year by Window & Door magazine for Excellence in Community Service. Thompson Creek is also an EPA Lead-Safe Certified Firm.
Additional Information
According to Thompson Creek, its seamless gutter system prevents leaks and is guaranteed never to clog or pull away from the home.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
4200 Parliament Place Suite 600
Lanham, MD 20706
Hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 6:00 pm
Licenses
#2705117858

Compiled Score:

Thompson Creek Window Company has received 4.7 out of 5 stars based on 193 customer surveys.
5
159
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/21/2018

“Initially, I was very pleased with Jake but once the order was placed I had a hard time getting a hold of him. The installation team was excellent, thorough, and cleaned up all in one day.”

Review by
11/08/2018

“Steve Gilson did a great job.”

Review by
10/31/2018

“From sales to installation I was totally happy with the whole team!”

Review by
10/31/2018

“I was most satisfied with the installation crew.”

Review by
10/31/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/28/2018

“Tom and Eric both went above and beyond to make sure I was satisfied.”

Review by
10/27/2018

“I was most satisfied in terms of their customer service and quality of product. I would like to recognize Janelle Cumberbatch and Robert Doran for their exceptional service. They were both very helpful. I would also like to recognize Joe Hernell and John Rowland.”

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

“Darlene Herrmann was a pleasure to work with. Also Tim Carney was very responsive and helpful when he came out to inspect the problem areas I had after the job was 'completed'”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“I was most satisfied with the entire process, it was great. Duncan was really awesome, we have 18 month old twins and he dealt with them very well. He was very sweet, it was a great experience.”

Review by
10/24/2018

“information about the product, including the models brought to our home to view the quality of the windows and ease of their movement”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Customer service and coordination with Roquella”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Gregory Martin was patient in waiting for our responses; we didn't feel pressured. The price drop certainly helped also. Without it the difference in price from another estimate, while understandable because of the product, was too much. Everyone was very professional.”

Review by
10/24/2018

“I was the most satisfied with the salesman and the installation crew. The installation crew was great.”

Review by
10/22/2018

“Mr. Gilson exceptional”

Review by
10/21/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“The installation crew were pleasant. At first glance it looked as though they cleaned behind themselves. 1 day later found several pieces of the plastic they cut in rugs and window sills.”

Review by
10/17/2018

“I was most satisfied with the installation team. They were very good.”

Review by
10/16/2018

“They did a very good job. When I came back everything looked nice and OK. I was happy. They did a good job.”

Review by
10/16/2018

No review comments provided

Review by
10/15/2018

“Thompson Creek was selected by a panel of our COA Owners as a standard replacement window for our complex. Considered were availability, style, workmanship, customer service, and a local company. Price was secondary consideration. Most big box window retailers make it difficult to deal with due to employee unfamiliarity with products, never the same one when returning to store, and uncertainty of warranty and delivery factors. We screened local windows products and went to the Thompson Creek factory to get first hand knowledge of what we were buying. We have not been disappointed.”

Review by
10/14/2018

“After this experience, no. For windows, they seem good but our project was not just windows. The hassle was too, too much. Home improvement is not easy but this was above that. TC made things worse rather than easier.”

Review by
10/13/2018

“Enjoyed the sales persons initial visit”

Review by
10/13/2018

No review comments provided

Review by
10/13/2018

“I was most satisfied with the salesperson. I would like to recognize Jason and Mark Hall, they both provided excellent service.”

Review by
10/13/2018

“I was most satisfied with everything from the beginning to the end of the project. There is no one in particular to recognize.”

Review by
10/13/2018

“Mr. Boone, he lives in my neighborhood and the evening we called him, he wasn't even on duty and he came over anyway. My son in law knows him.”

Review by
10/13/2018

“I was most satisfied with the customer service. It was very good. They inspect and have quality control.”

Review by
10/13/2018

“I was most satisfied with the quality and the installation. I would like to recognize the installation team for their exceptional service.”

Review by
10/13/2018

“Eileen was very good.”

Review by
10/13/2018

“I was most satisfied with the quality of the windows and the screens. So far it's very good. Howard was a very good salesman. Steve was updating me and then he disappeared. The second time they were here to do some stuff, I had a new project manager and that I did not appreciate. Also, I was told that payments wouldn't start until the job was finished and that was not true. I had to pay before the job was done. A month before the job was done.”

Review by
10/13/2018

No review comments provided

Review by
10/11/2018

“I was very satisfied with the salesperson, Phil, and the installers. The people that delivered the shingles were good also.”

Review by
10/11/2018

“I was most satisfied with the knowledge of the staff.”

Review by
10/11/2018

“Amanda Hudak was very patient with me, very helpful, and very friendly! I can't recommend her enough! In my comparison with other companies, Thompson Creek offered the best value!”

Review by
10/10/2018

“I was most satisfied with the windows. I would like to recognize the two installers for their exceptional service. They did a super job.”

Review by
10/10/2018

“I was most satisfied because the people were really nice to work with and the product is really high quality. There is no one in particular that was exceptional, but everybody was good.”

Review by
10/10/2018

“I was the most satisfied with the timely manner in which they completed things.”

Review by
10/10/2018

“The factory representative guy was pretty nice; he explained pretty well. The project manager always would call whenever I wasn't available, but she left voicemails and seemed like she tried to keep us informed. The guy who did the gutters spoke very little English, so it was difficult to explain what we needed for that, and the window installation guys kept to themselves.”

Review by
10/10/2018

“I was most satisfied with the overall quality of the windows and the second installation crew. I would like to recognize Marlin for his exceptional service.”

Review by
10/20/2017

“I liked that they were very outspoken—speaking directly and making things clearer. I had gutter guards. I would grade the overall experience A.”

Review by
10/20/2017

“It was good. They came when they said they were supposed to come and finished the work in the time period that they said they would. Only one thing that I didn't notice until a day later. I noticed on the end of the eaves of my house, when they screwed whatever it is that holds the gutter holds, the screw went all the way through. It protruded. I noticed it first on the lower level, then I went toward the back and it was the same thing. It's nothing critical. The screw just looks a little bit bad, but other than that, that's fine. They replaced the gutters. I’d give them an A. I hate to downgrade them just on screws protruding. They couldn't see from that side. They couldn't tell then. They should have noticed that, but they didn't. I've actually had no problems with anything. This thing was just something I've noticed several months afterward. They did a good job. I only found two screws. I’ve recommended them.”

Review by
10/20/2017

“The initial consultation, the person who helped us figure out what we needed, she was very friendly, and when we gave her adjustments or sort of adjusted our wishes, she was very receptive to that. Additionally, I felt as though she really listened to what we needed and was able to respond with an appropriate level of service. We had some gutters put in. I’d give them an A. The gutters are working perfectly. I remember them being thoroughly punctual.”

Review by
10/20/2017

“I had new fascia boards and all new gutter guards put on. The work is perfect, the actual job, the material and everything, but the financial people that you have put up with—they decided that they weren't going to mail out the bill until it gave us a whole week to write a check and get it to them in California from here. We're happy as all get-out with the work, it was just the financial part. I would grade the overall experience A+.”

Review by
10/20/2017

“They had a very good process for communicating, both from the standpoint of the initial sales interaction, and all the way through the implementation of the service. They replaced our gutters. I would grade the overall experience A. We haven't had any problems that I'm aware of. They followed up to see how the service was. Also, from a workmanship standpoint, they cleaned up after themselves. I think we had to reschedule.”

Review by
10/20/2017

“I liked the whole process. From the beginning, the representative came over and told me how to do the work and when he would do it. Everything was perfect. They did gutters for me. Actually, they did siding about a year ago. I would grade the overall experience A.”

Review by
10/20/2017

“They did great work. They did great work on my gutters. I would grade the overall experience A. They did excellent work. Everything was good, and I’ve recommended them to people already.”

Review by
10/18/2017

“They got the job done. They put a gutter on the side of our house to match gutters that were previously installed on my house. The only one that I didn't have replaced fell off, and it didn't match, so I called them out, and they came and did it. I would give them an A.”

Review by
10/18/2017

“They got it done in a timely manner, and the workmen were all nice. They followed with a situation. They broke a lawn ornament, and they replaced that. I'm very pleased. They put in all new gutters and soffits, and they covered all the wood. It was a big job. It took two and half days. They broke the sundial, but they replaced it. They covered all the wood trim, the soffits, and put all new gutters on. I would grade the overall experience A.”

Review by
10/18/2017

“They did both of our homes. They put gutters all around, replaced every gutter, and put leaf guards on top of the gutters. I’d give them an A.”

Review by
10/18/2017

“They were responsive, and they were accurate with their estimates. They've done a bunch of work on my house, windows, doors, gutters. I’d give them an A.”

Review by
10/18/2017

“The crew came when they said they would, did the work, and cleaned up after they left. They did a good job. I had gutters installed. I’d give them an A.”

Review by
10/18/2017

“They did gutter installation a year ago, and I have no problem at all. I would grade the overall experience A. They did a great job.”

Review by
10/18/2017

“I had an issue with them, but it was positive. I had gutters replaced. I would grade the overall experience with an A.”

Review by
10/18/2017

“They did a fantastic job putting in my new gutters, cleaned up after themselves and everything. They’re A-grade.”

Review by
10/18/2017

“They were very helpful, courteous, met my needs, friendly. They did gutter work for me. I’d give them an A.”

Review by
10/18/2017

“They did what appears to be quality work. They did windows and gutters for me. They get an A.”

Review by
10/18/2017

“They did the gutters and guards. I'm fine with them. I’d rate them A.”

Review by
10/18/2017

“They were fast. They cleaned up after themselves. They did gutters for me. They get a B.”

Review by
10/18/2017

“They did a nice job. They put in doors and gutters. I’d grade them B. There were a very few hiccups with the service.”

Review by
10/18/2017

“The project was supposed to have taken two days when it actually only took a day. They replaced the gutters, the spout, and the fascia. I had gutter work done. I would give them a B.”

Review by
10/12/2017

“They performed everything they said they were going to, the price was right, and I was pleased with the product. They put in new gutters, rain spouts, and gutter covers, hoods on my home. They get an A+.”

Review by
10/12/2017

“Everything went pretty well, pretty much as planned, so I didn't have any gripes about it. They did gutters for us. I’d give them an A. They did very good work, they were punctual, on time, and did what they were supposed to do.”

Review by
10/12/2017

“They came and showed us what they were going to do. Then they came when they were supposed to come, and they did what they were supposed to do. They did our gutters for us. I’d rate them A. We didn't have any complaints.”

Review by
10/12/2017

“I liked the knowledge of the sales rep, the speed of the installation, and the ease of the whole process. We had the maintenance-free gutters installed on our home. I would grade them A+. I’ve already recommended them.”

Review by
10/12/2017

“They were easy to get along with. They explained things well, and they came out and did exactly what they said they were going to do. They've done my windows, they've done my gutters, and they've done my doors. They get an A+. I have no problems with them.”

Review by
10/12/2017

“They delivered the thing on time, and the people communicated. Since I’m a woman, I was afraid they would send some men, but they sent me a woman to talk to, and she explained to me how the gutter’s done and showed the windows, so they did a good job. The supervisors came and checked everything, and the workers were nice. So, I didn't have any problems with them. This time they did the gutters for me. I would grade them A+.”

Review by
10/12/2017

“It was great, excellent. The young man that came, he knew so much about the business, just to explain it very well and everything, and I decided right then that I would use him for my business. I found out that my son has had windows put in his house by them, so I knew then that I could trust them. Really nice experience knowing them. I would recommend them to anyone. They did gutters on my house. They did A+ work. They came and checked on it after they did it, asked me if I was satisfied and if would I do it again, and I said I would.”

Review by
10/12/2017

“Very positive. I love Thompson Creek. They come out and they check, and if it's not right, they are there the next day to fix it. And it's American made, which I love. We just love Thompson Creek. They put in two patio doors, and they did the gutters and the wrapping so that I don't have to paint anymore on top of the roof, and all new gutters with the leaf thing that you don't have to clean your gutters. If I had any more work to do, it would be with Thompson Creek. They get an A+ on politeness, cleanliness—it was a good experience.”

Review by
10/12/2017

“Our experience was really good. They salesperson—manager—there was a little glitch in the sizing of the windows. The measurements were fine, but we didn't have central air. The openings of the windows changed, so some of the air conditioners would not fit. The managers came up with a system to make the air conditioners fit until we could get central air. They did windows, siding, and guttering. They’re A+. I don't find that's the fault of installation or anything. If anything, it would be the salesman’s, because he didn't see the window units might not fit because the openings would change. For cleanup, my brother and nephew had to point out that there were still metal and nails on the ground. I've already recommended them.”

Review by
10/12/2017

“I liked the quality of work. They provided new gutters for me. They’re A+”

Review by
10/12/2017

“I liked their willingness to offer up their price for quality work. They installed gutters for me. I would grade the overall experience A+.”

Review by
10/12/2017

“They put gutters on our house. They showed up on time. The price was as per contract, and they finished very quickly. They earned an A+.”

Review by
10/12/2017

“What happened was everything was going fine. It was just a lot of times the dates they had to reschedule, and then the dates didn't coincide with my schedule, and I had to take off. But other than that, I'm satisfied with the work that they did. We had some gutters put on. They put on a screen door for the front door. It was OK. It was just that sometimes the dates got mixed up or the timing was all wrong, and we had to keep rescheduling. Then when I did reschedule, they didn't call back to verify the time. I had to call them to see what was going on. I was getting frustrated, but other than that, I would recommend people to take on them as a client. I’ll give them a B.”

Review by
10/10/2017

“They are very good at what they do. I had gutters put on the house. I liked their product. I thought it was a superior product, altogether, and they were very good about it. They showed up on time, did what they were supposed to do, and didn't make a mess. I was real happy with it. They did rain gutters on the house. I would grade the overall experience A+. Their customer service was great. I needed them to come out and check something out on it. They came right out the next day, and the guy talked to me about it and explained things and what I could do about it. I was real happy with it. They showed up when they said they were going to be there. I couldn't ask for a better contractor to do any work for me.”

Review by
10/10/2017

“They did a very good job. Very professional, worked very quickly and got everything done and cleaned up and gone and on budget. They did gutters for residence. I would rate them A+. The customer service is the only thing that turned out to be an issue. We had one section of roof that we didn't put the gutters on initially, and we had some dry rot up there. So when I called them I said I wanted to extend an eight-foot section. The guy that I talked to said basically give him a call in about a month, and they would come out to do it. He did not return any of my calls when I called back, so I dropped an email to the president of the company, and strange thing, the guy called the very next day. Then they came out and did the work, and again, quick, fast, very professional, and they cleaned up afterward. I’ve already recommended them.”

Review by
10/10/2017

“The first thing they did for us was put in a front door, and it wasn't easy, but they stuck with it and did an excellent job. They did three windows for us. They also did gutters for us. They earned an A. They are very experienced. They know how to do it right.”

Review by
10/10/2017

“I liked that they followed up to make sure that we were happy with the work. The program manager came out twice. We got the leaf guard gutters around the house, and the window in the bathroom replaced. They’re A+. I've already recommended them to three different people.”

Review by
10/10/2017

“I had no problem with them. I had some work done, and I was satisfied. I had some gutters put on. I would grade the overall experience A. They did wonderful work. I had no complaints. I had no problem, none at all.”

Review by
10/10/2017

“They did a very good job. They did it in the time that they said they were going to do it. They put new gutters on our house. Overall I’d give them an A. Some of the gutters fell down. They were on the ground, and they took away all that stuff.”

Review by
10/10/2017

“They are great. They worked fast. Their work was just perfect. I can't say enough about the materials and the people working there. They did siding and gutters for me. They’re A+.”

Review by
10/10/2017

“Quality-wise it was positive, and service was positive. In general, it's all positive. They replaced the gutter for me. They get an A.”

Review by
10/10/2017

“They just did a good job on the gutters. So far, they are working fine. I would grade the overall experience with an A.”

Review by
10/10/2017

“I liked that they are organized, friendly, good quality. They did our windows, our siding, and our gutters. I’d give them an A.”

Review by
10/10/2017

“I liked their work. I liked their professionalism and their product. I had gutters done and a patio door put in. They get an A.”

Review by
10/10/2017

“They showed up on time, they did good work, and they cleaned up afterward. They put gutters on our house, and kept us informed on what was going on. They get an A+.”

Review by
10/10/2017

“They did a very good job. They did my gutters in the back. I liked the fact that it only took one day. My wife was very pleased with it. I would grade them A+.”

Review by
10/10/2017

“They were professionals all the way in everything they did, their quote and everything. They replaced all of my gutters all the way around. They get an A+.”

Review by
10/10/2017

“They handled their work nice. They gave us gutters. I’d give them an A+.”

Review by
10/10/2017

“It was OK. They did my gutters. I’d give them an A.”

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