Shiner Roofing, Siding & Windows
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.8 out of 5 stars based on 96 customer surveys.
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6th year as a Best Pick Call
"Shiner Roofing, Siding & Windows has a three-decade track record of providing Northern Virginia, Maryland, and Washington, DC, residents with professional, superior workmanship and the most courteous customer service around."

Kevin Shiner | President
Company Information
Services Offered
Shiner installs gutters, gutter guards, siding, doors, windows, skylights, sun tunnels, and attic insulation. The company also replaces and repairs asphalt shingle, cedar shake, metal, slate, flat or membrane, and synthetic roofs.
Warranty
Shiner offers a 100 percent customer satisfaction guarantee.
Company History
The company was started in 1981.
Distinctions
Shiner is an EPA Lead-Safe Certified Firm, a GAF Master Elite Roofer, and a CertainTeed SELECT ShingleMaster.
Employee Information
Employees undergo background checks.
Additional Information
Shiner offers K-style and half-round gutters in many colors of aluminum as well as plain and zinc-coated copper. Shiner also installs built-in or box-style gutters and LeafX gutter covers.
Licenses
#2705023803
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.8 out of 5 stars based on 96 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/08/2018

“They did an excellent job. They put on a new architectural roof, some new gutters, and a new picture window. They showed up on time, were professional, offered quality work, and they cleaned up after themselves every day. I'd give them an A.”

Review by
01/08/2018

“It was a repair of a leak in the garage and the gutter routing. They came highly recommended, and they do a good job. I think they're a little more costly than anybody else, but I'd give them an A.”

Review by
01/08/2018

“This time it was gutters. I liked everything. I mean, they were prompt, they picked up, everything was right on time. I didn't even have to be home. I'd give them a ten.”

Review by
11/29/2017

“They're real professional. Follow-up on anything I had maybe questions on, or there were a couple things afterward that I thought needed to be cleaned up, and were quick to jump on that and wrap it up. Looks great at the end. They actually did the full roof, replaced the roof, did some of the gutters, and a little bit of fascia board in the front of the house. They earned an A+. I've already recommended them to people.”

Review by
11/06/2017

“They did a great job. They put up gutters. They kept us informed on what was going on, they kept with the time schedule, and they kept with the estimate. They were good. They left some nails in our yard, but I guess they always do when they're doing gutters. They get an A.”

Review by
10/27/2017

“The level of professionalism made it a positive experience. They were clear about the quoting, what was going to be done, the scope, and pricing seems competitive. They did gutters for me. I would say they're an A-. They didn't communicate the arrival time, like scheduling and communicating the arrival time.”

Review by
10/27/2017

“They were straightforward about the price, they showed up when they said they would, they did the work beautifully, and they cleaned up after themselves. They did roofing and gutters. I'd give them an A+, and I'm not an easy grader. I already have recommended them, and they did a job for my in-laws.”

Review by
10/27/2017

“I think both the interactions with the company's representatives, explaining the work and so forth, and then the actual work that they did made it a positive experience. They get an A.”

Review by
10/27/2017

“The negative part was when they came out and told me they could do the work, but they didn't say it was going to take two weeks. It was raining every day, and we had some roof damage, so I kept calling them asking them when they were going to come do it, and they finally sent somebody out. The work was great through. They replaced the gutters too. Whoever did the work did great. It was the person who came out and did the estimate that I wasn't pleased with because he didn't give me any clue it was going to take that long. I'd give them a B+. The quality of the work was perfect, no complaints.”

Review by
10/27/2017

“I had hail damage done to my roof. Shiner had installed a roof on my house almost 25 years ago, and everything was absolutely fine. There was one area where I had added on. When they did the roof, they didn't properly handle the roof gradient where the two sections joined together. When I called them, I had a little bit of a leak, and when I called them, boy, they had a guy out there the next morning, and he spent the whole day working on it making sure it was absolutely right—sprayed the hose on it to make sure that everything was OK. I was very pleased with the responsiveness. So when I had the hail damage at my house, I called them to have them come look at the damage. My insurance carrier sent a representative out, and believe it or not, they and Shiner came up with the same figure, so it was very, very unique. I decided to upgrade some of the plywood. I went from half-inch to three-quarter-inch on the plywood, and then I wanted to go to architectural shingles, because frankly I didn't want to have anything more to worry about with the roof for as long as I'm alive. They did a job, and it was just terrific. They were very careful, they were very cooperative, and they cleaned up every day when they left, so I have a lot of regard for them. They did the gutters. I went from those smaller gutters to a five-inch gutter, and it works a lot better. I've got three large trees around the property, so I had them put the gutter guards on as well, and that's worked very well. And then I had a section of the extended kitchen where the siding that they put on—my basic out is lead wood that unfortunately an owner before me had completely painted, from just about the tip of the roof to the foundation, all white, so with the redwood being a little bit soft, it was not worth taking a risk of blasting it to get all the white off when I moved in. When I built the extension out on the kitchen, I had the contractor obviously put new siding on to try and match up to the other, but it turns out that it was kind of a push board, and it started to deteriorate about a year and a half ago, so I had Shiner come and do a replacement of about eight pieces of siding to get rid of the stuff that was being damaged by the weather. They did an excellent job. They sent out a guy that was truly a carpenter, and they did a very nice job. They're an A+. Right on time, every day. They were referred to me by my daughter, and they've been very happy with everything Shiner did for them too. I've found her recommendation to be very, very good. Kevin Shiner is very quick to respond, so you can trust that from the top down, he's building up an epic system in his company that I think is probably the best in the business, maybe equal by some, but it's certainly right at the top level.”

Review by
10/27/2017

“There was a series of things. Basically, it was a terrible experience for the first three times because they diagnosed the problem wrong, and I had to call back. It was diagnosed, it was a leak, and they first told me it was the skylights. I replaced the skylights for a requested $7,000, but the leak never went away. They then came back and fixed something else, some shingles or something, and that didn't work. They made another guy come back and tell me it was the gutters, and they were going to replace the gutters. The guy who replaced the gutters said to me, 'Why are we replacing the gutters?' I said, 'Well, they told me now that's what they think the leak is from.' He said, 'Well, you've got a big hole in your roof,' lifted a shingle and there was a hole there. Then I called Shiner, and I had to argue with them that they're going to come and fix it for free because I already paid $7,000. I can't say that I'm happy with them. The last time they came and they fixed it, it was Mr. Shiner's son, I believe, and he was very good and seemed to know what he was doing, but everyone before that was just horrible. It cost me a lot of money because I had to repair the ceiling and the wallboard two times. I'd give them a D-. The only thing that got it fixed was some guy that wasn't related to them coming by and telling me I had a hole in my roof. I had to get to the level of Mr. Shiner to get it fixed, so I'd have to say that customer service should've recognized it before the boss had to make things right, and then he wasn't that nice about it, but he agreed that it was a problem. Once he realized how bad it was, he said 'Well, let me send my son,' the son fixed it, and he recognized the problem and was very nice.”

Review by
10/27/2017

“They did all the work perfectly fine. There were no issues. This was gutter work. I’ve had roofing, and I was happy too. I'd give them an A+.”

Review by
10/27/2017

“I can tell my husband was generally happy with them. They did some gutter work for us this year.”

Review by
10/27/2017

“They did gutters. I'd give them an A+.”

Review by
10/25/2017

“They came in and got it done fast, and I think they did a good job. They put up a new gutter on the back of the house, so it wasn't a big job. Just a little bit of gutter and board. I don't know if they were definitely the cheapest compared to stuff I've got done out here. The work was good, and it was done very efficiently, but compared to some of the prices around here, a little more expensive. I guess I would give them a B. The work was good, but it was just not cheap. They’d get an A not considering the price. I had to call. The scheduling was a little bit—they did come through. Because of the price, I’m not as likely to recommend them.”

Review by
10/25/2017

“They were very complete in the estimate with a detailed description of what he thought the problem was and how he was going to repair it. They scheduled the maintenance in a timely fashion. They reliably showed up, they did a good job, and they fixed the problem. They did two things. They replaced some gutters, and that was not a big deal. We also had a leak in the roof that was emanating from some exhaust system in the roof or something, so I would never had been able to determine where the leak was coming from, but they diagnosed the problem and fixed it. They did a good job. I'm going to give them an A.”

Review by
10/25/2017

“They came when they said they were going to come, they did the work, and the work turned out really good. I had a gutter put up. I'd give them a B. They came when they said they were going to come.”

Review by
10/25/2017

“They just did the job that I asked them to do, they did it well, and it solved the problem that we were having. I had some new gutters put in that needed to be put in because we were having a water issue. I'd give them an A.”

Review by
10/25/2017

“Easy to deal with the company. They came over, gave me—I thought it was a pretty fair quote—and they did the work when I wasn't home, so I didn't have to be here. Their customer service was pretty good, and I thought their work was pretty good. The gutters were falling off, so they reattached the gutters. I'd give them an A.”

Review by
10/24/2017

“They were timely, and they got the work done when they said they would. They did roofing and gutters for me. They'd get an A+. I found some of the nails in my neighbor's yard, which they could've easily not seen, but that was definitely a complaint that my neighbor had, that she found some of my roofing nails in her yard.”

Review by
10/24/2017

“They came when they said they were going to come. Their work was very good. They cleaned up after themselves. We're a busy household, with a dog and all, and that wasn't an issue at all. Everything worked great. They were done when they said they were going to be done, so we're just overall very pleased with the experience. They provided gutters. They get an A+ grade.”

Review by
10/24/2017

“I liked their customer service. I liked that they called me before the job was started to make sure I knew exactly what was going to happen. They called me during the work to make sure I understood what was going on, if I had any questions, and they called me after the work. They confirmed—they were just communicating so well. I think that's amazing. They did a complete roof replacement and gutters. They deserve an A+.”

Review by
10/24/2017

“They did the complete job, end to end, everything from the contracting, the estimating, doing the work, cleaning up afterward. Top-notch business all the way around. I've hired them to do several things, everything from gutter un-jamming to flashing repair to roofing, so I call on them a lot. They’re A+. I’ve recommended them already.”

Review by
10/24/2017

“They showed up when they said they would, they did an excellent job, and they completely cleaned up after themselves, so it was so easy. They did roof repair and gutter repair. I'd give them an A+. I’ve already recommended them to other people.”

Review by
10/24/2017

“They're prompt, they give a good estimate, and they completed the job in a timely fashion. Very predictable. Quality work, and I've been happy ever since. They put in some gutters. They get an A+. Very likely to recommend them.”

Review by
10/24/2017

“They've been very responsive, and their work was really high quality. It was roofing, siding, and gutters. I'd grade them A+. Everything they've handled has been really good.”

Review by
10/24/2017

“They said they were going to put in these replacement skylight windows, and they obviously didn't measure them right or something, but when they came with the covers that they said that's all I needed. They didn't work. I had to take and pay $3,000 more because they had to put in totally brand new skylights. When I asked them for a little more information, the owner didn't want to communicate with me at all, and I find that to be very not what I like from a company. They did the skylights and did some gutter work. The gutter work was fine. The rest of the work they did was fine. I'd give them a C+.”

Review by
10/24/2017

“I thought that they were a little high on the price, and I had some communication problems with them, but in the end I thought that the product and the quality of the work seemed good. Of course, time will tell because it's roofing, and it takes a few years. At least it looks good, and it seems like they did a good job with installation. I do have to say that there were some issues with regards to kind of getting them to come out at scheduled times and that kind of thing. They put on a new roof, and they put new gutters in. They would get a B. It seemed like the quality was good.”

Review by
10/24/2017

“Trustworthy, on time, and responsible. Last time was a gutter replacement. I'd rate them A.”

Review by
10/24/2017

“They did some gutter repair for me. They responded very quickly. I'd give them an A+.”

Review by
10/24/2017

“They're the best. I've recommended them to other people. They did my gutters last year and the roof about six or seven years ago. They did A+ work.”

Review by
10/24/2017

“They were able to come in at the price that we needed it down to, so that was a positive. I had no complaints, and I would recommend them.”

Review by
06/08/2016

No review comments provided

Review by
06/07/2016

No review comments provided

Review by
06/04/2016

No review comments provided

Review by
06/02/2016

No review comments provided

Review by
06/02/2016

“Shiner  replaced my ridge vent and added extra insulation. The team did a great job. I wish I could remember their names. Today, Jason S came out and fixed my gutter leak under warranty and wouldn't take any money for it. Shiner Roofing is great company, if you're in need of roof or gutter work.”

Review by
06/01/2016

“We  are very pleased with the job Shiner's did with our roof and gutters. The workers were very hard-working and did an excellent job. We highly recommend them to anyone that needs a roof or gutters installed.”

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

“Great  job overall. Not the least expensive, but quality work on both the roof and gutters.”

Review by
06/01/2016

No review comments provided

Review by
05/29/2016

No review comments provided

Review by
05/29/2016

No review comments provided

Review by
05/26/2016

“Top -notch service in the scheduling, estimating, and installation.”

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

“The person who gave me the quote told me someone would be in contact with me to set up a date, and it would be about 2 weeks before the work was done. I didn't hear from anyone and when I contacted them, I was told the contract said it would be done within 3 days. If I had known that, I would have gotten someone else. I had a huge area under my roof exposed and it rained very hard for weeks exposing my house to more water damage and access for animals to enter my attic. He also ask me if I wanted gutter guards and I said yes and assumed it was in the quote, but after further examination it was not. I then had to go out and buy gutter guards to have put on, though I was happy the installers put them on for me with no issue.”

Review by
06/12/2015

“Shiner essentially did a total roof replacement with standard 30-year asphalt shingles on the main part of the house, the two bump-outs, and the front porch roof. They also replaced our existing gutter system with six-inch aluminum gutters. They replaced the underlying roof sheathing on much of the roof as well. Overall, the experience was very positive. They were fast and efficient, and their sales rep was very reachable and communicated well. The workmanship overall looks good, and they acted quickly to correct a small leak in a window near one of the bump-outs that may or may not have been indirectly caused by their work. The gutters don't necessarily all go where I'd like them to go, but that was necessitated by the slope of my roof, and they were clear about explaining that.”

Review by
06/12/2015

“Their price stood out. I called a company before that, and it was five times higher than Shiner was. I said, 'Oh, my goodness.' I've got a two-story house, and I didn't have to be here. I had no idea if the gutters were cleaned or not until the first rain, and it worked out beautifully. We had a little problem with the billing because I had to submit it to my landlady, but they were more than accommodating after several calls. I'm in a duplex, and they kept putting my neighbors on the bill. I said, 'No, I can't send that to her. I need a single bill for me.' They were paid, that was no problem, but I needed a single letterhead bill for what my side was paying. We finally got it straightened out, and they were very accommodating about any problems. The job held up for the time being, but that was the winter cleaning, and my landlady forgot about the helicopters that come down from the two maple trees in the back. They plugged up the gutters again. The landlady thought it only had to be once a year, and I said, 'No, it's twice a year, in the spring and in the fall.' When I had the gutters cleaned, it was for fall leaves. Of course I don't expect the gutters to be clean now. There were so many helicopters coming off the maple trees. I'm waiting for my neighbor to tell me if they need theirs cleaned, and we'll do it again as a cooperative. The price was phenomenal. I'm a nurse, and I got two people from a patient that came in. She was wearing a t-shirt with 'Roofing' on it. I said, 'Can you tell me who cleans gutters?' She gave me two names. I called the first one. They went to the satellite on their computer. I'm in a duplex with one line of gutters on one side of the roof, not more than 50 feet long, and they told me $250 per side. I'm going, 'That's outrageous.' Then, I called Shiner, and they accessed it on the computer. They said, 'That'll be $50.' The going rate, according to my landlady, is $50 a side. I said, 'That's phenomenal.' The price was the biggest issue. They also replaced a chimney cap that I had. I'm not climbing up two stories, so I asked them. They charged me a little extra for that, but that's fine. I passed it on to my landlady. I was pleased with the price, number one. Two, the work was done when I didn't have to be here because it was outside. And it was done appropriately, because I didn't have any problems with backed-up gutters. It worked out fine.”

Review by
06/12/2015

“Shiner replaced our 27-year-old roof and 4 skylights, and they installed larger downspouts in 7 locations around our house. In the process, they needed to replace 26 sheets of plywood, remove a whole-house attic fan and replace it with ridge vents, and replace several worn out exhaust stacks and associated gaskets. Shiner's estimator was the most professional of the three companies from whom we sought estimates. He spent well over an hour with us, took pictures of what work needed to be done, and fully explained every step of the process. They were very flexible in scheduling the actual work, but took only two thirds of the time they estimated in actually doing the work. The team worked very efficiently—each member seemed to know exactly where he needed to be at exactly the right time. We couldn't be happier with the entire Shiner team.”

Review by
06/12/2015

“They did gutter and downspout replacement and gutter covers. Shiner gets someone out to the house quickly after you call them. The people they send are knowledgeable and can talk to you about all possible options for solving the problem and doing the work that the customer is interested in having done. We used to get estimates from other companies for the same work, but now we do not bother with that—we go straight to Shiner.”

Review by
06/12/2015

“They removed our existing roof and installed a new roof. They also removed our existing gutters and installed new ones. We really thought the salesperson was knowledgeable and looking out for our best interests, not the just the highest price for Shiner. The quality of the workmanship was very good as was the speed of the job. The only hiccup was the cleanup wasn't done at the level I would have expected, but they quickly made that right as well. I was very happy with my experience.”

Review by
06/12/2015

“They replaced the old gutter system with a higher-capacity screened system. It was good work, timely performed, and with follow-up to correct a minor problem.”

Review by
06/12/2015

“They did roofing and gutters. Our salesperson, Dave, was excellent because he knew what he was talking about and worked with us on a very detailed job.”

Review by
06/12/2015

“They installed gutters and downspouts. They completed the work two weeks earlier than anticipated. They were courteous. They were very professional.”

Review by
06/12/2015

“They replaced our gutters and replaced a handful of broken roof tiles. They called the day before to alert us to their arrival. They arrived on time and then were professional. They did a pretty good job of cleaning up, but we did find scattered trash in our front yard, nails on our deck.”

Review by
06/12/2015

“They did roof replacement, skylight replacement, gutter replacement, and siding replacement. It was positive because the company worked with us as we picked out what we wanted, they were proactive about communicating with us, and they resolved a problem professionally.”

Review by
06/12/2015

“New gutters and replaced roofing on mansard part of the house We had a small issue with the gutter grating and some of the shingles on the roof.”

Review by
06/12/2015

“They installed new gutters and downspouts. They had a very knowledgeable salesperson, and the crew did a great installation job.”

Review by
06/12/2015

“Replaces shingles and repaired downspout / gutter alignment. Positive - knowledgeable estimator, competent service technicians.”

Review by
06/12/2015

“They replaced the entire roof and the gutters. They were very responsive to issues and had excellent workmanship.”

Review by
06/12/2015

“They fixed shingles and a portion under the gutter. They responded quickly and stayed within their quote.”

Review by
09/05/2014

No review comments provided

Review by
08/12/2014

“I was happy with their work, but they sold me services that I didn’t need like gutters and like an attic fan. I wasn’t happy about the aggressiveness of their salesman. I didn’t look at the gutters myself and I was not knowledgeable enough about attic fans to refuse. They lost some hardware of mine but I found it. I'd give them a B. I would recommend this company but I would ask people to be very cautious about being sold things that they don’t need.”

Review by
08/08/2014

“Shiner installed gutters for us, and the men who did the work were polite, clean, and nice. They worked hard and did a good job. I’ve been pleased with it. They get an A.”

Review by
08/07/2014

“They were on time doing the work, they didn't mess around. They did it and left. Everything has held up OK for me. If I needed that service done again, I would use the same company. They were here about an hour and a half. I really didn't see the technicians; I saw them doing the work and then they left. The consultant that came out was real nice. I would refer them to a family member or friend. I would give them a B. The gentleman was very nice, the consultant, when he came out and he told me how everything was.”

Review by
06/18/2014

“When they put the roof in, the quality of the shingles were good, and the salesman was good. I had eight skylights installed. I had a specialized gutter system in there, but they bent up that gutter system when they were installing the shingles. I had a guy come back, the quality inspector, and he told me he was going to get on it. After about two or three weeks later, I had to continually pester those guys until they got somebody back there. So the follow through was terrible. When they put the windows and the skylights in, they peeled labels off the window—two or three of the windows still had paper strips on the glass. They didn't clean it before they put it up there. I was very disappointed. I had to call them and have them take that out. They just didn't follow-up. Right now they put in some copper flashing that is up underneath three windows that are on my second floor. To this day, I can’t close them all the way. They are case windows. I have to go and get an independent window company and do something to adjust them. I have probably 35 windows in my house. They were all working before those guys came. So I am very upset about it. That's still not fixed. I got to go do that myself. I would grade them as an D+.”

Review by
06/18/2014

“It wasn't positive but it wasn't completely negative. I believe the initial assessment that was done wasn't correct nor did they listen to what my specific requirements were. I guess it was a communication problem. There was a leak in one area of the roof that I was hoping to have repaired, and the gutter roofline also needed to be done. The work that ended up being done, but the first work did not meet the requirements, so they had to come out and do it a second time. It was more in line with what I wanted originally, but they called this a different job. Of course, I had to pay for everything twice. I never got into it with them too much. When it began to be difficult discussing it with them, I just dropped it. I was just happy to have it done. They’re a C, to me.”

Review by
06/18/2014

“Shiner installed gutters all the way around my house. They did the whole house in one day, and they did a good job. I’ve used them a couple of times before. I’d give them an A.”

Review by
06/18/2014

“I did siding, roofing, and gutters with Shiner, and they did a superb job. Those guys are first-class. They showed up on time and did really good, quality work. They were super good—A+.”

Review by
06/18/2014

“I was so pleased with the work Shiner did on my roof and gutters that I had them come back to do the siding. I was happy to work with them again, and they did a fantastic job. I liked the way they were willing to work with me. They were very professional and went over all the decisions with me, and they were very, very helpful and communicative throughout the entire process. I’d definitely give them an A+.”

Review by
06/18/2014

“Shiner did gutters and roofing. The workers were excellent. The entire company is good—they’re A+.”

Review by
10/09/2013

“They did some gutter work, and they did exactly what was expected. I think they did some minor roofing-related stuff as well. I felt like they were able to do that job for me in a timely fashion, and I would consider using them again in the future, if I had a need for any additional services. I felt like they cleaned up well after their service. I would give them an A.”

Review by
10/09/2013

“It was a fair price. They came out very quickly. They gave us a quote very quickly which was very nice when we were making a decision between several different companies. That helped make our decision a lot easier. They did the job within the timeframe that they said they could get it done in. They cleaned up very well afterward. They replaced the whole roof, the windows, and gutter helmets. We shouldn't have any junk in the gutters anymore. This was the first time using the company. I'll say an A-. Overall it was very good. There was some confusion but they fixed it very quickly and made it right. I'll say A-. They were excellent. I would definitely recommend them to other people. They were great. We were very pleased.”

Review by
10/08/2013

“Shiner's Roofing were pretty straightforward on what they said they would do, what things would cost and when they would do it. Everyone was pretty agreeable. The job was not as easy as we all thought it was going to be and they were able to take care of most of it when we were on vacation, which is what we asked for. Well, no they weren't, but they were able to get it done quickly and gave us notice when they would come so it worked out OK. We had a new roof put on and the gutter helmet-type stuff, ours was Leaf-Tech or something. But what happened was they had to replace all the plywood on our roof so it was a lot more work than what we thought it was going to be. We used them mainly because they offered this 0 interest for a year financing and that was really the main reason we used them. But everything was fine. We didn't feel like, when we got our siding not the real stuff we bought but we didn't have any issues with Shiner's Roofing. I would give them an A- because we did have a little bit of a scheduling issue now that I think about it. But they came around and were fine in the end. I think they have very knowledgeable people. I think they're more expensive than other roofers but we went with the cheap person on our siding and it didn't pay off. So we just felt like Shiner's Roofing were very knowledgeable and had some good advice which I actually researched regarding attic fans and found out they were right. They were expensive but they're good.”

Review by
10/07/2013

“The problem got fixed. They redid some roofing. Then the process discovered some soffit and fascia that hadn't been properly done. That was my first time using them. I heard about them in my church bulletin. B. I would recommend them. What had happened is they started the job and they weren't going to protect, the crew here wasn't going to protect and I had to call the office and tell them that they need to protect. They in turn called back and told the crew to protect it and they did. That was my issue.”

Review by
10/07/2013

“They replaced the roof, added venting around the heat, and also installed gutters. They were able to communicate, and I could get in touch with the sales rep and the construction team whenever I needed. The response was quick, and they answered all my questions and took care of everything as needed. Everything looks great—it looks exactly like what we wanted. A+.”

Review by
10/07/2013

“Shiner replaced the gutters and some downspouts and installed gutter covers. They did a great job. Everything’s working the way it’s supposed to, and the cleanup was really good. We couldn’t even tell they were there. I’d give them an A.”

Review by
10/07/2013

“Shiner did the roof over the house and over the garage, and they put on all new gutters and downspouts. We thought they did a really good job. They were here when they were supposed to be, and they cleaned up. I'd say they were an A.”

Review by
10/03/2013

“Shiner did some work for me in the past. They replaced the downspouts and the gutters, and another time, they replaced the entire roof, and then another time, they replaced some flashing. It's holding up great. We were happy with them. They were on time, they did the job well, and they were clean. They were very professional and reliable—A+. The time frame was always what they promised.”

Review by
10/03/2013

“Shiner Roofing did the job very well. They were very flexible and accommodated us, and they cleaned up professionally. They installed gutters and replaced the roof. They approach the work professionally; they’re among the best for this kind of work. I’d have to give Shiner an A+.”

Review by
10/03/2013

“My experience was kind of in between. We just had some problems with the gutters they put in. It wasn't even with the workers. It was one of the ladies that work at the company. The workers did a great job. Did everything they were supposed to. Came out and fixed the problem, and everything. That was my first time using them. The workers were just friendly, and they knew what they were doing, and did a good job. I would say B, but I would also add that we would probably never use them again. I would not recommend them.”

Review by
10/03/2013

“I think they were easy to work with, and they went ahead and fixed the issues that we had, and did a reasonable job with it. I was unhappy about one thing. In doing one of the jobs, there were some holes on the inside, it was work on the outside, but they had some holes on the inside, and I had a very difficult job getting them back out to do the follow up because it was work on the inside, which they claim wasn't covered by their insurance, and it really made me mad. They finally sent somebody back, and it was nothing to do. It was, like, five minutes work, which they could have done easily, but they resisted. It wasn't the people behind it. It was the person at the desk, the woman at the desk, who was difficult to get through on this. So apart from that, I think they did good work. I'll give them a B+. I would recommend them.”

Review by
09/30/2013

“They have done some work for me in the past year or two. The estimator, for one, came out with a gentleman with a 40-foot ladder, and climbed up four stories on the roof himself. It's a townhouse. He took pictures and did a comprehensive inspection rather that just giving us an estimate off-hand from the bottom. That was impressive there. They were timely, professional, and very neat and clean. It was good. Of course, their workmanship was outstanding. They used top-of-the-line materials. Again, the crew was polite, courteous, clean, and professional. It was actually a repair. Most companies do not do repairs on roofing. They did and they did it right. They went with the code. They made sure they adhered to code. They used a membrane that went up. The removed enough shingles to put a new membrane splash guard. They went the extra mile, definitely. I would give them an A+.”

Review by
09/30/2013

“Shiners Roofing did some work for us in the past. They ended up having a reasonable price. The quality of work was very good. We got a thorough explanation of what was covered and wasn't covered. They did exactly what they said they were going to do. They replaced our roof. The quality of the work was very good. They actually, when they did their own inspection, found a couple of things that they didn't find to their liking and they made arrangements to go ahead and take care of them. I would use the company again. I would give them an A+. They did what they were supposed to do, the price was exactly what we expected, the quality of the work was excellent, so they get a good review.”

Review by
09/30/2013

“My renter, who is also a general contractor, is the one who dealt with them. For my gutters, I used Gutter Helmet. I did have some roof damage. They did that. They were great. I had some damage from Sandy last fall and they fixed it. It was a roof repair. They did the work and they showed up when they were supposed to. That's my big thing. They cleaned up well after the service also. They were fine. It wasn't a really big repair. It wasn't like the roof caved in our anything. It was just small some repairs. I could pretty much see what they were doing. They fixed some siding and the roof. I'd give them an A. They did good. I have no complaints.”

Review by
09/30/2013

“They did work for me back in January. They did a great job. They're very reasonably priced. They were efficient and took care of everything appropriately. We were pleased with their work. They replaced the roof and the gutters. The cleanup was good. I only found two nails that were left in bushes. Otherwise, everything else was taken care of. This was my first time using Shiners. They had done some work in our neighborhood. We had seen a sign for them and we were pricing out roofing companies. We called them and they were comparable to what we were looking for. I would say they met my expectations. I'd give them an A.”

Review by
09/30/2013

“I thought Shiner did a real good job. They put on a new roof and gutters and replaced some of the wood in the roof. They showed up when they said they were going to show up to give me an estimate. They gave me a start time, which was within a couple days, and they gave me an ending date when they'd be finished. They absolutely respected all of those dates—I was really impressed. I'll have to give them an A+.”

Review by
09/30/2013

“Shiner installed gutters for me. They did a good job. They were on time and did exactly what they said they were going to do. They charged me what they said they were going to charge me, and the product looks like it's working the way it should work, so that's what I expected. The time frame the work was finished in was fine. They did fine cleaning up—nothing was left behind. The workers were friendly, courteous, and efficient. I’d give them an A+.”

Review by
09/30/2013

“They were excellent. They have really good customer service. They explained everything that they were going to do beforehand and they went through everything with me. They had excellent follow-up afterward. They were great. All around, it was great. They fixed some of the flashing and some of the roof tiles that had ripped off. It was probably $1900 worth of work. It was all on the roof and they replaced some gutters. They did great work. I would give Shiners an A+.”

Review by
09/30/2013

“They did roofing and gutters, and it was a good, quality job. Once they were there, it was done very quickly, and they left our house very clean. It was my first occasion to use them. I would give them an A- because we had some scheduling issues. A couple of times they didn't come when they were scheduled to come, and that was about the extent of it.”

Review by
09/30/2013

“I think the price was very competitive. They showed up on time. They communicated well on the job. They did gutter cleaning and also installed self-cleaning gutters. I would give them an A+. This was my first occasion to use them. I definitely think they're the type of company I would use again for additional services.”

Review by
09/30/2013

“They did what they said they said they were going to do and in the time they said they were going to do it . They replaced my gutters. I would give them a B. I would recommend them to my friends.”

Review by
09/27/2013

“They did a roof, skylights, gutters, and some attic insulation stuff. They did it when they were supposed to, and they were very quick and efficient. They did a nice job and dealt with issues that came up. The quality of the work was very good, and the cleanup was fine. They finished all of the work in a reasonable amount of time. I chose Shiner over other companies because they were from our neighborhood, and a lot of people had used this roofing company. They've done probably half the roofs in our neighborhood. I would use them again if I had the need. I'd give them an A+.”

Review by
09/27/2013

“They're great people, did a great job. It was positive because a good crew showed up, they did all the work in about a day and a half and they left, and left everything nice and clean. The roof did not have holes by the gutters for ventilation and the roof boards were bad so Shiner's Roofing ripped off all the roof boards, they drilled holes in the soffits for ventilation, put on the roof boards on, and put a brand new roof on. I would use the company again if I had the need. I'd give them an A+. The price was a little high but it was worth it.”

Review by
09/27/2013

“Shiner did roofing repair and replacement of a gutter. They were professional, they got done what they needed to do in a timely manner, and they worked with me. The cleanup was perfectly clean. I had narrowed it down to two or three people, and they were the best ones. They called me back, they were on time with their estimates, and they weren't messing around with, ‘You sure you don't want this? You don't want that?’ They knew what the situation was. I told them straight up, ‘This is what I got. Can you or can't you work with me?’ And they were willing to work with me on everything. It would be A+, definitely.”

Review by
09/27/2013

“Shiners Roofing did some work for me awhile back. I have long experience with them. I've been very happy with them. They replaced some flashing on the roof. I had them reroof the addition on the back and I used to be responsible for the maintenance of the church and they used to do work down there. I chose them because I had experience with them. Usually I always get three bids and they've certainly always been competitive and I've had good experience with them. They finish the work within a reasonable amount of time. They did a good job, cleaned up and they did some guttering for me and we made some changes and they did it with no extra cost and so I don't really know any way they could improve. I would probably give them a B+. I would recommend this company.”

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