Door Doctor, Inc.
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Door Doctor, Inc. has received 4.9 out of 5 stars based on 449 customer surveys.
5
417
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24
3
6
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1
0
8th year as a Best Pick Call
"At Door Doctor, we guarantee our customers' total satisfaction. We charge a flat fee plus parts for all our repairs, regardless of how long the repair takes."

Roy Watson | Owner
Company Information
Services Offered
Door Doctor offers garage door and garage door opener sales, repair, service, and installation. The company also provides same-day service to replace broken springs, rollers, cables, and damaged tracks.
Warranty
Door Doctor offers a one-year warranty on all labor and parts for garage door and garage door opener repairs. Garage door spring replacements carry an extended five-year warranty. Standard installation of new garage doors carries an extended warranty of three to five years.
Company History
Owner Roy Watson founded the full-service garage door company over 25 years ago.
Additional Information
Door Doctor installs a variety of garage doors, including wood, steel, and energy-efficient, insulated models as well as custom carriage house models. The company carries the complete line of LiftMaster garage door openers.
Licenses
#2705117638
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Door Doctor, Inc. has received 4.9 out of 5 stars based on 449 customer surveys.
5
417
4
24
3
6
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2017

“I have used Door Doctor several times over the past few years at my home and when I was a real estate agent in homes I was selling. My experiences have always been positive in all respects. No complaints—a very professionally managed company.”

Review by
09/05/2017

“Door Doctor was terrific. They were friendly, prompt, and the quality is beautiful. When we needed to have our new doors painted a specific color, they helped us by giving a referral to someone who could do it before installation, which was key!”

Review by
09/05/2017

“It was easy to schedule an appointment, and the technician was punctual and prepared. The work was completed efficiently and at reasonable cost.”

Review by
09/05/2017

“Lee is a truly outstanding professional—competent, highly skilled, professional, friendly, and does a thorough job—exceeding my expectations.”

Review by
09/05/2017

“I would definitely call them again and recommend them to anyone who has garage door problems. Thorough, courteous, and efficient.”

Review by
09/05/2017

“Service person acted professional.”

Review by
09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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Review by
09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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Review by
09/01/2017

“We had an emergency with our garage door. I called them in the morning around 9 o’clock. By noon, it was fixed.”

Review by
09/01/2017

“Recently, Door Doctor Inc. installed two new garage doors on our home. They were prompt, fast, and efficient, from start to finish. Compared to other garage door companies, they were the most cost-effective. Definitely recommend.”

Review by
09/01/2017

“Friendly, reliable, and very knowledgeable on garage doors (which is the only work they've done for me). Reasonable prices and rates. I recommend them without reservation—they've done both repair work on my old door, and then installation of a new opener, so over the years they've been out here a few times—and it's always been very positive.”

Review by
09/01/2017

“Door Doctor is the best! Others tried to sell me an expensive new garage door because they did not know how to fix my garage door, but Door Doctor knew exactly what to do in order to remedy my problem! I refuse to work with any other company except for Door Doctor.”

Review by
08/31/2017

“They were punctual, courteous, professional, offered most practical solution for a very affordable price.”

Review by
08/31/2017

“They responded exactly as advertised, showed up punctually, and performed the work competently. They knew what they were doing and how to do it.”

Review by
08/31/2017

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Review by
08/31/2017

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Review by
08/27/2016

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Review by
08/27/2016

“The general work was OK. But some screws were forgotten and not fixed.”

Review by
08/25/2016

“The price quote was exactly the same once the job was done. It was good work.”

Review by
08/25/2016

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Review by
08/24/2016

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Review by
08/23/2016

“Always top-notch service.”

Review by
08/23/2016

“Very positive experience.”

Review by
08/23/2016

“Always on time. Always professional, Always honest.”

Review by
08/23/2016

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Review by
08/23/2016

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08/23/2016

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08/23/2016

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08/23/2016

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Review by
08/23/2016

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Review by
08/23/2016

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Review by
08/23/2016

“Door Doctor representative was very professional and punctual. He was knowledgeable of the door and its performance. He represented the company very well.”

Review by
08/23/2016

“Door Doctor wasted my time by having me drive out to meet the technician only to have the tech call me when I'm almost there to tell me he can't make it but he could come that night but it would be an inconvenience to him since he would get home after 9pm at night, and could we do it the next morning. Hey dude. I wanted an estimate on a garage door. I don't want to hear about how your job has you work long hours. The next morning I met with the tech, he told me the office would call me later that day or the day after. Two day later after no call, I called their office to find out when my garage door would be installed. Oh oops, Door Doctor forgot to do their job so my install was pushed until the week after. At this point I stopped caring about the outcome. I figured OK, we have a date to install. What could go wrong now? Well I don't even remember. The garage door was not replaced on the scheduled date but two days later. And the door wasn't even installed right. The bottom doesn't sit flush with the floor. Don't waste your time and money with this company like I did.”

Review by
08/22/2016

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Review by
08/22/2016

“Great service and technician. Highly recommend!”

Review by
08/21/2016

“Excellent emergency service.”

Review by
08/21/2016

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Review by
08/21/2016

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Review by
08/21/2016

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Review by
08/20/2016

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08/20/2016

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08/20/2016

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08/20/2016

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08/20/2016

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Review by
08/20/2016

“Knowledgeable and friendly.”

Review by
08/20/2016

“I had two doors and openers installed. The pricing was very competitive, clearly best among various companies in the VA area. The initial installer was very competent and professional. My only disappointment was with the technician who came back out a week after installation! To try and adjust one opener (one was very quiet the other was and still is much noisier and clunky). He had numerous explanations why the opener was not smooth and was unwilling to try and adjust it.”

Review by
08/20/2016

“I am a long-time customer of door doctor and have always been very pleased with the professional work done and the friendliness of the employees.”

Review by
08/20/2016

“I've had occasions to call for assistance from Door Doctor including a very recent garage door replacement. Very pleased with the results.”

Review by
08/20/2016

“Responded next day and fixed the issue first time. Highly recommended.”

Review by
08/20/2016

“I was very pleased with Door Doctor’s service. The garage door wasn't closing, and the technician quickly identified the problem and answered all my questions. I will call them again for any garage door issues.”

Review by
08/19/2016

“Service and flexibility to work around our schedule was fantastic. Tech support on site was appreciated and customer service representative for the order was not keen on upselling us on a door we didn't want.”

Review by
08/19/2016

“Technician arrived on schedule and had all the tools/parts needed to complete the job.”

Review by
08/19/2016

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Review by
08/18/2016

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Review by
08/18/2016

“Lee's work on repairing the specific door was excellent. Programming the one car that was present, excellent. Assisting in programming the other cars after the repair...non-existent. WE STILL HAVE THREE CARS THAT ARE NOT PROGRAMMED! NOT EXCELLENT. Tried to get assistance with the office/phone contact. Was given Lee's mobile number, but message not returned and office unable to assist.”

Review by
08/17/2016

“We appreciated how prompt Door Doctor was in coming out to fix our garage door and that the repair was completed in a short amount of time. It was especially helpful to be able to send an email about our problem and have someone respond to it within a short time.”

Review by
08/17/2016

“Serviceman came promptly, diagnosed the problem and fixed it. He was very polite and worked without supervision. The service call to replace springs was not as expensive as I had anticipated. I would call them again if needed. They were recommended to me by neighbor who was also very satisfied with their service.”

Review by
08/17/2016

“They did a great job fixing our door! Just had a few screws left on the garage floor.”

Review by
08/17/2016

“They did a very nice job for us. They were extremely patient in helping us choose the right style for the door as well as for the new door lift.”

Review by
08/17/2016

“Professional service. Representative was friendly and very knowledgeable. He was able to fix our garage door in a timely and efficient manner. I would highly recommend their services.”

Review by
08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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Review by
08/17/2016

“Consistently good as a service provider.”

Review by
08/17/2016

“I’m still waiting on some answers/items from Jermaine.”

Review by
08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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Review by
08/16/2016

“Excellent service. Have recommended them on our neighborhood!”

Review by
08/15/2016

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08/15/2016

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08/15/2016

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08/15/2016

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08/15/2016

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Review by
08/15/2016

“Overall good experience. They performed the work in a timely manner and their prices were good.”

Review by
08/15/2016

“Great service, expertise, courteous, and punctual. What more could a client/customer ask for?”

Review by
08/15/2016

“Came right on time and replaced my door springs. Very nice to deal with.”

Review by
08/15/2016

“Came on time. Problem not completely resolved first time but prompt to send out person next day to remedy.”

Review by
08/14/2016

“Quick and easy to get on their schedule. Arrived on time, was thorough and complete with the work performed.”

Review by
08/14/2016

“Showed up on time, very professional, excellent customer service, good price, came highly recommended and I would highly recommend.”

Review by
08/14/2016

“Door Doctor has serviced our doors for many years. We recently had new doors installed and they did an excellent job.”

Review by
08/14/2016

“Took forever to get the doors finished and had to call many times. The trim around the door is coming warped and coming loose.”

Review by
08/14/2016

“The Door Doctor technician showed up on time, explained the problem and solution with the door opener and the hardware, and fixed the problem with a minimum of fuss. He was polite and friendly.”

Review by
08/14/2016

“Because we have used Door Doctor in the past they were able to match the damaged panels with no problem. They did used any undamaged parts to complete the repair rather than replacing all parts and charging me for it. The job was finished quickly and the door looks like new. I highly recommend this company for all garage door replacements and repairs.”

Review by
08/14/2016

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08/14/2016

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08/14/2016

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Review by
08/14/2016

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Review by
08/14/2016

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