Door Doctor, Inc.
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 527 Surveys
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Door Doctor, Inc. has received 5 out of 5 stars (A-rating) based on 527 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"At Door Doctor, we guarantee our customers' total satisfaction. We charge a flat fee plus parts for all our repairs, regardless of how long the repair takes."

Roy Watson | Owner
Company Information
Services Offered
Door Doctor offers garage door and garage door opener sales, repair, service, and installation. The company also provides same-day service to replace broken springs, rollers, cables, and damaged tracks.
Warranty
Door Doctor offers a one-year warranty on all labor and parts for garage door and garage door opener repairs. Garage door spring replacements carry an extended five-year warranty. Standard installation of new garage doors carries an extended warranty of three to five years.
Company History
Owner Roy Watson founded the full-service garage door company over 25 years ago.
Additional Information
Door Doctor installs a variety of garage doors, including wood, steel, and energy-efficient, insulated models as well as custom carriage house models. The company carries the complete line of LiftMaster garage door openers.
Licenses
#2705117638
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Door Doctor was terrific. They were friendly, prompt, and the quality is beautiful. When we needed to have our new doors painted a specific color, they helped us by giving a referral to someone who could do it before installation, which was key!”

“Lee is a truly outstanding professional—competent, highly skilled, professional, friendly, and does a thorough job—exceeding my expectations.”

“I have used Door Doctor several times over the past few years at my home and when I was a real estate agent in homes I was selling. My experiences have always been positive in all respects. No complaints—a very professionally managed company.”

“I would definitely call them again and recommend them to anyone who has garage door problems. Thorough, courteous, and efficient.”

“They responded exactly as advertised, showed up punctually, and performed the work competently. They knew what they were doing and how to do it.”

“We had an emergency with our garage door. I called them in the morning around 9 o'clock. By noon, it was fixed.”

“Service person acted professional.”

“Door Doctor is the best! Others tried to sell me an expensive new garage door because they did not know how to fix my garage door, but Door Doctor knew exactly what to do in order to remedy my problem! I refuse to work with any other company except for Door Doctor.”

“I have been using this company for 20 years. They installed my steel garage doors, and since then, I have called them numerous times for garage door-related upgrades and repairs. I even hired them to do the garage door openers on my daughter's new home. I knew they would show up on time, do impeccable work, and clean up in a timely manner. Door Doctor is on my very short list of companies that I trust completely—A+.”

“Door Doctor did very good work for us on more than one occasion—repairs and a new door installation. We were extremely pleased with their customer service. They have earned our loyalty—A+.”

“Door Doctor set up an appointment quickly. Installation was great and on time even though the weather was terrible. Very impressed and very happy—A+.”

“Great Job. Would recommend to anyone in need of expert garage door services.”

“There was one small modification I wanted them to make after my door was done - they came back right away and completed it.”

“Door Doctor has done garage door work for me on two separate occasions. Both times they were very helpful, knowledgeable, and professional. I will definitely call them back if/when I have another problem with my doors.”

“I am a repeat customer and have been very pleased with each visit.”

“Wayne was awesome.”

“Fantastic job.”

“They have been my go-to repair Company for many years at various houses. First-rate work.”

“Repeat user, good work and fast.”

“The door mechanic was professional in every respect, didn't waste time, explained what he was doing and was very personable.”

“Came when they said. Knew the problem and provided a temporary solution until a part came in. Then came back when he said he would to finish.”

“The technician was excellent; he thoroughly explained my options and performed the work quickly and expertly.”

“Door Doctor called when 30 minutes away and showed up on time. Installer was friendly, knowledgeable, and efficient. It was a very positive experience. I would highly recommend to family, friends and neighbors.”

“Awesome company, not a single negative word.”

“A very kind serviceman.”

“Excellent work.”

“Because we have used Door Doctor in the past they were able to match the damaged panels with no problem. They did used any undamaged parts to complete the repair rather than replacing all parts and charging me for it. The job was finished quickly and the door looks like new. I highly recommend this company for all garage door replacements and repairs.”

“Prompt, knowledgeable service. Very happy with whole experience.”

“I've used Door Doctor twice, both times they had to fix problems created by other garage door companies.”

“Work was scheduled and done without issue. Entire door and frame was replaced. Installers completed the job in 60-90mins.”

“Very happy with this company. The salesman was knowledgeable and not pushy. Product arrived on time and installation went quickly and smoothly. Everyone was very polite and respectful of our home.”

“The gentleman who fixed our garage door was courteous, helpful and knowledgeable. I would highly recommend him and the business.”

“They did a great job from coming over to give an estimate to installation. I even changed my mind on the door Windows and Door Doctor's staff was very nice about it. Two friends have already used Door Doctor based on my recommendation. My friends are just as pleased.”

“Jermaine Moore was a pleasure to work with and I have referred him to others.”

“Prompt, pleasant, and very competent service.”

“Have used Door Doctor twice. They have provided an excellent repair service.”

“I have already referred Door Doctor to my next door neighbor.”

“They're an A+.”

“The repairman arrived within the time zone that was quoted. He was very friendly and found the problem quickly. The motor was the problem and had to be replaced. The repair was done in a timely manner. I have use Door Doctor before and I will use them again if needed.”

“He was very knowledgeable and professional. I have used Door Doctor for years and have always been very satisfied.”

“Polite, efficient, went out of his way to provide outstanding service.”

“As always, real pros.”

“They were wonderful. They sent someone to do a repair so we could open our crushed door while waiting for the new doors to arrive. They even helped out a month later with some trim after we did some remodeling.”

“Door Doctor has serviced our doors for many years. We recently had new doors installed and they did an excellent job.”

“Very professional company. Work is always excellent.”

“Quick and easy to get on their schedule. Arrived on time, was thorough and complete with the work performed.”

“Consistently good as a service provider.”

“The Door Doctor technician showed up on time, explained the problem and solution with the door opener and the hardware, and fixed the problem with a minimum of fuss. He was polite and friendly.”

“Rep was knowledgeable, nice and congenial. A+.”

“Came on time. Problem not completely resolved first time but prompt to send out person next day to remedy.”

“Great service, expertise, courteous, and punctual. What more could a client/customer ask for?”

“Came right on time and replaced my door springs. Very nice to deal with.”

“Excellent service. Have recommended them on our neighborhood.”

“They did a great job fixing our door. Just had a few screws left on the garage floor.”

“They did a very nice job for us. They were extremely patient in helping us choose the right style for the door as well as for the new door lift.”

“Professional service. Representative was friendly and very knowledgeable. He was able to fix our garage door in a timely and efficient manner. I would highly recommend their services.”

“I'm still waiting on some answers/items from Jermaine.”

“We appreciated how prompt Door Doctor was in coming out to fix our garage door and that the repair was completed in a short amount of time. It was especially helpful to be able to send an email about our problem and have someone respond to it within a short time.”

“Service and flexibility to work around our schedule was fantastic. Tech support on site was appreciated and customer service representative for the order was not keen on upselling us on a door we didn't want.”

“Technician arrived on schedule and had all the tools/parts needed to complete the job.”

“Knowledgeable and friendly.”

“I've had occasions to call for assistance from Door Doctor including a very recent garage door replacement. Very pleased with the results.”

“Responded next day and fixed the issue first time. Highly recommended.”

“I am a long-time customer of door doctor and have always been very pleased with the professional work done and the friendliness of the employees.”

“I was very pleased with Door Doctor's service. The garage door wasn't closing, and the technician quickly identified the problem and answered all my questions. I will call them again for any garage door issues.”

“Excellent emergency service.”

“Great service and technician. Highly recommend.”

“Always top-notch service.”

“Very positive experience.”

“The installer was on time actually early, very knowledgeable of the opener I had chosen, cleaned up and I would/will contact Door Doctor for all my needs.”

“I got an estimate for new garage doors by Jermaine. His customer service was perfect, he is quite a gentleman and professional.”

“Always on time. Always professional, Always honest.”

“Door Doctor representative was very professional and punctual. He was knowledgeable of the door and its performance. He represented the company very well.”

“It was good. They replaced the garage door. They were quick to respond, and they went in and did the work. I didn't have to check up on them because this was work they did on one of my rental units. They worked with the tenant, and it was perfect. I would give them an A.”

“Door Doctor repaired the door mechanism. I would give them an A.”

“We had a very good experience. They knew exactly what the problem was, so it was kind of quick and easy. They didn't have to guess about it. There was a chain that had broken on our garage, and they repaired it. I think the previous owners had used them, and that's how I found out about them. It would be an A grade for them.”

“Door Doctor did work for me last year, and it was good. They replaced the garage door, and I'm satisfied with it. It was easy. It didn't take a lot of time and effort, and I was able to call and get what I wanted and get it done really quickly. I would say they're an A. They did a really good job.”

“I used them about nine months ago. It was good. They fixed the problem with my garage door. I would give them an A rating.”

“They did work for us last year. They were on time and explained the things very well, so they were good. They replaced the garage door opener. I think they deserve an A.”

“There was a broken spring on the garage door, and Door Doctor fixed it. I think they came the same day. They earned an A.”

“They were quick and easy to deal with. They put a new garage door opener in my rental property. I'd give them an A.”

“They did a good job. The chain had fallen off the automatic door. Somebody was trying to make an adjustment, and I think that messed it up even more, so Door Doctor came and fixed it. They were able to come quickly, and they seemed to have a lot of experience. They knew what they were talking about, and they were able to fix it. An A grade would be good for them.”

“They're good, I think. They fixed my problem, and I'm happy with their service. I think they replaced the springs for the garage door for us. They did good work, so they're probably an A.”

“It was good. They got the job done, and that's all I needed. They actually repaired one of the cables that helps lift the door up. It had snapped, so they had to replace some of the pieces there along with any other pieces that got damaged from the process. I think they probably get an A.”

“They were in and out quickly, and they did really well. I think it was something to do with the sensors. I found Door Doctor through a referral from my old boss. It's an A for them.”

“He came on time and did exactly what he said he would do, and he did a great job. He installed two garage doors and hooked them up to the automatic opener. I'll give them an A.”

“Door Doctor replaced the door springs. They fixed it, they were quick about it, and it's still working today. We'll rate them as an A grade.”

“They showed up on time and fixed the garage. The garage door was not closing properly, and they made the proper adjustments. I would give them an A.”

“It was fine. They fixed what they were supposed to fix, and then they left. Everything was just better. They repaired the garage door that didn't open—now it opens. An A grade is fine for them.”

“Door Doctor did a good job. We'll give them an A.”

“They showed up on time. The technician was a young kid—he was very bright and a good mechanic. They installed a garage door opener. I think I used them previously. I would give them an A.”

“They were quick—they came within two hours of us calling them. We had run into our garage door with the car, and they fixed it. They replaced a large dented section of the garage and put it back on the track. Door Doctor is an A.”

“That was fine. I had a problem, and they resolved it. I think they replaced the coils with springs or something like that. They get an A.”

“I did get that door fixed last year. They replaced the spring. They were very efficient, and they got it done within a reasonable amount of time. I would give them an A.”

“Door Doctor's work was good. They knew what they were doing, and they did it well. They were clean, polite, and nice. I would use them again. My door wouldn't go up and down because of some little cogwheel that moves the chain. I would give them an A for their excellent work.”

“Door Doctor was wonderful, and they did a good job. I liked their service, and the man was very efficient. He replaced some springs and did some work on our garage door. They get an A.”

“They were great. They answered the phone and did what I needed. The door wasn't opening with the remote; the remote needed to be switched or realigned. I'd rate them as an A. I really, really liked the technician as well.”

“Door Doctor was perfect at everything. Working with them was a great experience.”

“They were friendly, and they worked with us to try to find a solution to the problem. They didn't just try to sell one thing—they were looking for the best way to get it done, and they did the job in a timely fashion. The garage door was sticking, and the tracks weren't working right. Instead of buying a whole new one, they fixed the one I had. They adjusted a few things, adjusted some settings on the actual unit, and helped me understand the unit itself. I would give them an A.”

“I have used the Door Doctor for our garage door. We really like them. We've had them come out twice to fix two problems. They came out to do the actual apparatus—they had to fix some different pieces in the garage door. Everything is proper now. It's great, and I would give them an A+, definitely.”