Action Garage Door Repair Specialists
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Action Garage Door Repair Specialists has received 4.8 out of 5 stars based on 250 customer surveys.
5
212
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27
3
7
2
4
1
0
6th year as a Best Pick Call
"Action Garage Door has been a family-owned business since 1984. Our most important priorities are our customers and the quality of work our technicians provide. We also keep our customers safe with 20-year background checks on our technicians. We go the extra mile to earn your business, one customer at a time."

Gary Staats | President
Company Information
Services Offered
Action Garage Door services all makes and models of garage doors and openers for residential and commercial customers. The company also offers preventative maintenance and safety checks.
Warranty
Action Garage Door offers lifetime warranties on select products.
Company History
Since 1984, Action Garage Door has served the areas of Houston, Austin, and Dallas/Ft. Worth. The company is family owned and operated.
Employee Information
According to the company, all technicians have passed a 20-year background check.
Additional Information
Besides standard garage doors, the company also offers environmentally friendly products, garage doors featuring "pinch-resistant technology," and garage door openers with the latest safety features.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Action Garage Door Repair Specialists has received 4.8 out of 5 stars based on 250 customer surveys.
5
212
4
27
3
7
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/16/2017

“I was really pleased. I believe I called that morning. I think it was 6:30 AM that I called. They were able to come out that day and do what we needed to do. It turned into an entire replacement. We’d had our garage door for 15 years. It turned out the springs had broken, so we decided just to replace it with a whole new garage door opener. We're pleased with it. I'm glad we did it. They got in, diagnosed it, and did what we wanted him to do. The quality is good. We've been happy with them. It's worked perfectly since they took care of it. I'd give them an A. They did perfectly. Everything I asked them to do, they did what they said they were going to do. It was really good. I would recommend them.”

Review by
10/16/2017

“They actually came out twice. The first time, I thought they did a good job. The second time, I'm not saying they didn't do a good job, but we still have some issues. It was OK. The first time they did a nice job. The second time, when the other door broke, for some reason they had a hard time getting the door to work. It took them a while. Even though it works now, it's still kind of crooked, the door. I'm always afraid it's just going to end up breaking sometimes. I'd give them a B overall. Their customer service was fine.”

Review by
10/16/2017

“I have a garage door where it lifts the garage door up and down, the spring. It was perfect. They were very nice and gentlemanly, and it's working perfectly. I'd give them an A+ overall. As long as it's working, and I have no trouble, I guess it's perfect. They were very nice. I was happy, and it's working fine. I can't tell who's going to come out to do it. It depends on who comes out to do it. The person that came out to do it was one of the owners. He was wonderful.”

Review by
10/16/2017

“It was OK. I didn't really like the disorganization of the warranty, the pricing. It was just a repair. I had a warranty on it, and the person that came out made a comment, 'How could the first person have done it so inexpensively?' I thought that was—regardless. If it was under warranty, it should be under warranty. I'd give them a C-. Probably because of my past experience, I wouldn't be likely to recommend them.”

Review by
10/16/2017

“They did great. They did exactly what was needed, took them a few minutes. They replaced a spring and did a loop job. One time they came and there wasn't anything wrong, but they told me, 'You don't have anything wrong. It's working fine.' That was great. Both times, they have definitely done really good and were quick and efficient. They get an A. I would recommend them.”

Review by
10/16/2017

“They were great. They were very professional, very quick, timely. They came out the day I called them. The garage door still works. They had to replace the motor. I would grade the overall experience A+. Not that I'm an expert in garage door services, but they did a good job to me. I would definitely recommend them.”

Review by
10/16/2017

“I'm not happy with them. I paid more than $500—$550. That was in spring. Somehow, we have another problem coming. There's another guy coming—two or three weeks ago. Actually, he didn't fix it. It was a replacement. I would give them a D. They cleaned up after themselves. I don't think I would recommend them.”

Review by
10/16/2017

“I had a pretty good experience. They did good work. They did the work. I paid them. They did a fantastic job, and I had no problems with it. They did repair, and they put a new motor in for me. Overall, I have no complaints. I would recommend them. They're good. They know what they're doing.”

Review by
10/16/2017

“It was an odd kind of request to fix what I’d already started working on, so he was very helpful and understanding. I was installing a garage door opener, and I got to a point where I didn't know how to finish it, and they came and finished it for me. They deserve an A+.”

Review by
10/16/2017

“It's frustrating. We've had them out multiple times. The issue's been resolved. It's just frustrating. We've had to deal with them multiple times to get there. They ended up having to replace the garage door. I'd give them a C.”

Review by
10/16/2017

“They did a really good job. Their people seemed to be experienced and knew what they were doing. They did the job in a timely manner, and when they said they would do it. They get an A. They did a really good job.”

Review by
10/16/2017

“The guy was on time, and I think he was pretty friendly, so that was good. He was pretty quick. I was OK with all of that. It was a repair and replacement, I had to put a new unit up. I would give it an A grade.”

Review by
10/16/2017

“The technician was good, and the people followed up, so I was very happy. They went ahead and put in a new opener for me, the opener part. I'd give them an A+. The end part was very good. I'd recommend them.”

Review by
10/16/2017

“They did a good job. I like that fact that he explained to me what to do and why. He just was very efficient. He did it very quickly, and we've had no problems with it since then. They earned an A+.”

Review by
10/16/2017

“I liked their openness. They were upfront, and I liked how fast they were. They did a partial replacement. Overall, I would rate them A. They were quick as far as how fast they came here.”

Review by
10/16/2017

“They were on time with their schedule. They did timely work and he was done in fairly short order. We haven't had any issues with the installation. They get an A. I would recommend them.”

Review by
10/16/2017

“He put in my garage door when we moved. They were cordial and quick. We moved in, and I needed a new apparatus that runs it. I'd give the overall experience an A+.”

Review by
10/16/2017

“They fixed my door. They got it done quick. They changed the spring on one of my garage doors. The spring broke. I'd give them an A+. I would recommend them.”

Review by
10/16/2017

“They were timely. The repair was all done, and they came back to tweak it at no charge. Overall, it was positive. I'd give the overall experience an A.”

Review by
10/16/2017

“They were pretty good. They were professional. I'm happy with them. They replaced the spring. I'd give them an A. I would recommend them.”

Review by
10/16/2017

“They're fine. I'd give them the best rating. Their quality of work and expertise was good. Everything is good. I would recommend them.”

Review by
10/16/2017

“It was my garage. They repaired the spring. The spring got broken. Overall, I would rate them A+. I would be likely to recommend them.”

Review by
10/16/2017

“It was a repair and replacement job. I'd rate them A+. Their customer service was excellent. Their punctuality was very good.”

Review by
10/16/2017

“They were prompt, and they did the work correctly the first time. They replaced my garage door. I'd give them an A overall.”

Review by
10/16/2017

“Mainly I liked that they did what they said they were going to do. It was a replacement job. I would give them an A.”

Review by
10/16/2017

“He was friendly. He was quick. He didn't take much of my time. It was just a repair. I'd give them an A.”

Review by
10/16/2017

“It was quick. They came quickly and took care of the problem. It was great. It was a repair. They’re A+.”

Review by
10/16/2017

“They did excellent work. I had no complaints, and I'd recommend them.”

Review by
10/16/2017

“The work was good. I didn't have a problem. They did a repair job. I'd give them an A overall.”

Review by
10/16/2017

“I had a positive experience.”

Review by
10/16/2017

“I had a positive experience.”

Review by
10/16/2017

“They did a very good job.”

Review by
10/16/2017

“It was a repair job.”

Review by
08/23/2016

“It's been awhile. They came on time like they said they would. They were doing garage door repairs. I'd give them an A rating.”

Review by
08/23/2016

“It's been a while. I liked their recommendation to put two springs instead of adding one, which I thought was a great idea. I'd give them an A.”

Review by
08/23/2016

“The  guy was informative. As a matter of fact, he told me certain things that would help in terms of making my garage door work better. I'd give them an excellent, A.”

Review by
08/23/2016

“We were in an emergency situation and they were able to show up and take care of us. The guy was very nice and professional, and we haven't had any more problems with the garage. I'd give them an A. I would recommend them.”

Review by
08/23/2016

“I think he put something on my garage, some kind of coil—a long time ago though. They were a normal company—they came, did the job, and left. It worked, I'm happy. I'd give them an A. It's very likely that I'll recommend them.”

Review by
08/23/2016

“My experience was kind of positive, kind of not. It was neutral. They replaced some springs on my garage door. The work was good. Whenever I called they gave me one price, then when the guy came out it was like double. And then he came down on his price so it was kind of like, what's going on? He was late. There wasn't any mess. He knew what he was doing. I'd give them an overall average of C. I wouldn't recommend them.”

Review by
08/19/2016

“The tech charged me 530 dollars for less than one hour work to add a metal sleeve on top of door frame. The chain rod was loose and needed screws. When I opened garage door it was bouncing badly. I had to call tech back, and he charged me an additional 32 dollars. The garage door rolls up unevenly with one side higher than the other side and scares me every time I use it. This was never an issue before Action Garage did repair.”

Review by
08/18/2016

“This was maybe back in February. My experience with them was fine. They were on time and fixed the problem—in and out in 45 minutes. I had to replace the spring because my garage door wouldn't open. They did what they said they'd do. They were efficient, quick, and everything was good. Overall, they were excellent with no complaints. There were no issues at all. They actually were out within a couple of hours of my calling them, on a Saturday morning. So everything was fine. I would recommend them.”

Review by
08/18/2016

“Well you know it's interesting because I started experiencing issues with my garage door opener. Best Pick Reports was how I found them. I'm actually having issues with my garage door opener today. I was going to try to see how it performs the rest of the day, with opening and closing. I would probably give them a B+. The reason I would not go as high as an A, there was a bit of a mix-up. When I called to actually schedule for someone to come out, I was quoted a price and when the technician arrived, there was a conflict of information on pricing. So that's why I would not give them an A.”

Review by
08/18/2016

“The technician was great, his workmanship was great. I just had a problem, I'd never had one installed for me. And I had a problem because number one, the light bulb at first wouldn't work. And then when I screwed it in it was kind of tight and I was scared I was going to break it. And also whenever the door closed the beam kind of bent up and I was worried about that so I called the tech out. And well, one, I didn't screw the light bulb tight enough. Two is that's the way the bream does. Well I got charged for a service call for that. Which I told them I said, 'Look. It's not your fault. And I called y'all's boss and I'm going to give him a piece of my mind.' And that was it. I liked the technician--the technician was good, workmanship was good. And he was very new. I know it's part of their job to charge someone $35 or $4 to go see--I didn't know if something was wrong or not. I didn't know if that's the way it did or not and I just didn't want it to break. I'm not going to do no more with them. I'd give them a C. The technician wasn't too talkative about explaining a lot of stuff to me. The punctuality was fine, that was good. They showed up exactly when I thought. I can't recommend them. I just thought that was poor business.”

Review by
08/18/2016

“We  were very satisfied with them. On a Sunday night, I called and left a message for the office to pick up the next morning, but he called me back that night. Bless his heart, he called back that night, I couldn't believe it. He was very knowledgeable, and knew what he was talking about. He came out here and sweated like a pig. I was really pleased with every bit of the work. I'd say they were excellent, an A.”

Review by
08/18/2016

“My experience with them was very positive. The guy that came out here was very hospitable and did a very good job. He did a very fast job. I sent him out to my daughter's house and he did a job out there for my daughter. I am very pleased with what they have done. He put new springs up. Overall, I'd give them a double A. I will recommend them to anybody I can.”

Review by
08/18/2016

“They put in a door for us. They were on time and got the job done. I liked the guy that came out—no problem. I'd give them a B+ because the one thing that we have is, the door goes down and sometimes comes back up. We can't figure out what that is. Other than that, it works fine. They customer service has been great. The guy knew what he was doing.”

Review by
08/18/2016

“They did work for me a long time ago. I would say the experience was OK. They fixed my garage door. I was stuck in the garage. The spring broke and I couldn't get out of the garage. They came out quickly, and were able to fix it. It was really expensive if I remember correctly, but that's the nature of the business I think. I'd give them an A.”

Review by
08/18/2016

“They installed a garage door opener. Everything was good, they did a really good job. I had no complaints. I'd give them a top score on every question as far as performance. I'd definitely recommend them; they did a great job.”

Review by
08/18/2016

“They did some work for me a long time ago. They guy was very professional and came up with a solution to get the job done without overselling—good guy. This was a garage door repair. I'd give them an A rating.”

Review by
08/18/2016

“They came out quickly. I think I remember that—it's been a while. We thought that we were going to be able to repair it, but we ended up having to get a new one of those motors. I would say they get an A grade.”

Review by
08/18/2016

“They did work for me a long time ago. They did the job right then and there and there were pretty good. I had no problems out of it, it was pretty good. They did a repair on the rollers and an adjustment. I'd grade them an A. It's very likely that I'd recommend them.”

Review by
08/18/2016

“They did the work a while back. The experience was absolutely positive. He told me what my future problems would be and what he needed to do. I'd give them an A. I still have his card in my purse, so I told him if anything happens to the garage door that I would call him.”

Review by
08/18/2016

“They were very good. They checked things out for me and made sure that everything was OK, and took care of the problem. It was a little bit of a repair, and they had to put new chains on because the other ones were off the track. I'd definitely give them an A.”

Review by
08/18/2016

“It was a part that needed to go on the garage door, an opener part. My experience was very nice. I was very pleased with the work that was done. I didn't feel that I was overcharged or anything. I'd give them an A. I would recommend them to someone else.”

Review by
08/18/2016

“He knew what he was doing and I could tell from the way he was doing it. He was repairing a garage door that was locked for days and one of the cables had broken off, causing it to be slanted. I had him to install a new garage door opener too. I grade them an A. I will definitely recommend them.”

Review by
08/18/2016

“That was a few years ago. I remember that they were really expensive. They did a good job, but I thought they were going to rip me off, quite honestly. I feel like they overcharged. They repaired the garage door and did some upgrades to add a couple new rollers to it. I'd give them an A overall.”

Review by
08/18/2016

“That was a long time ago. I wasn't here when they did it, but my husband was. They did installation work. They did a good job and the work was fine. We'd recommend them.”

Review by
08/18/2016

“This was not done in the past six months. I don't understand why I'd be called now; this doesn't make sense to me. They came out, they fixed the garage door, and now it works.”

Review by
08/18/2016

“They did the work time, and everything has been OK since then. They earned an A. I would recommend them. This was for a garage door repair or installation.”

Review by
08/18/2016

“It's been over a year since they did any work for us. They were quick, efficient, and got the job done the same day—great. It was a repair. They deserve an A+.”

Review by
08/18/2016

“They did work for me some time ago. It was service as advertised. They came out, it was a fair price, and they were quick. It worked—still works. I'd give them an A.”

Review by
08/18/2016

“I don't think we've done anything with Action Garage Door in a long time. They came on time and did what they said they were going to do. I'd give them an A rating.”

Review by
08/18/2016

“They came out and replaced a spring on my door. They guy who came out was really good and I'd definitely use them again. I have absolutely no complaints across the board, and I'd absolutely recommend them.”

Review by
08/18/2016

“It's been so long ago I've forgotten about it. It must have been a positive experience; if it had been negative, I probably would have remembered. They did a repair because the door has not been replaced.”

Review by
08/18/2016

“They're very nice, good people I had out here. They did what I wanted done. I think I'd give them an A. They installed a new garage opener.”

Review by
08/18/2016

“Everything's fine. They did a good job and it works well. I don't have any complaints, everything's OK.”

Review by
08/18/2016

“They were very good, with a very good service. Overall they were good, an A. They were doing garage repair.”

Review by
08/18/2016

“He did OK, it wasn't quite the fix I was looking for, but he made it work. It was a garage door repair. I'd give them a B.”

Review by
08/18/2016

“They came out very quickly and they were reasonable. I liked that they came out on a weekend. I would give them an A.”

Review by
08/18/2016

“They were knowledgeable installers, courteous and polite. I'd rate them as an A.”

Review by
08/18/2016

“They repaired everything on the garage, I believe it was an opening repair. I'd give them an A grade.”

Review by
08/18/2016

“They did a good job. They were replacing the garage door opener. I'd probably give them an A rating.”

Review by
08/18/2016

“It was quick service done right off the bat. It was an installation. They earned an A.”

Review by
08/15/2016

“We had a garage door replaced. They were fast, prompt, on time, and neat. I'd give them an A.”

Review by
08/15/2016

“The work was done a long time ago. They did good. They put a spring on the garage. I liked that they did it.”

Review by
08/15/2016

“It was excellent with no complaints and I'm one hundred percent likely to recommend them to someone. It was a repair.”

Review by
08/15/2016

“They  did a wonderful job. The garage door wouldn't open. The service was good. The service man was very nice and came the same day. I give them an A.”

Review by
08/15/2016

“It's been quite a while since that was done. I'm not at my home right now, but whoever did the work with it was fine. I had two things done, the latest was a spring. That worked out fine, that was great.”

Review by
08/15/2016

“Our  garage door opener for our two-garage was not working anymore, so they replaced it. I liked that they were fast, they got it done, and they gave me several different options. They earned an A+.”

Review by
08/15/2016

“They replaced the panel in my garage. I don't remember what I liked, it was so long ago. I remember that they got the job done. I'd give them an A. There's still a piece that’s bent. He tried to fix it.”

Review by
08/15/2016

“They're not being very fair to themselves or to me or to anybody by following up after almost a year. They repaired the garage door springs. They fixed the problem. I would say probably they were an A.”

Review by
08/15/2016

“They replaced the springs on our garage door. We got an appointment quickly. They came at their prescribed time, and the work was done quickly and efficiently. The whole experience was a good one. I give them an A.”

Review by
08/15/2016

“It seems like a while back. They realigned the part that makes it stop if you have a child or something going underneath it. Then they redid the springs on it. They were prompt and the guy seemed knowledgeable. The work was good. It was an A+ experience. I would highly recommend them.”

Review by
08/15/2016

“There's been more than one person hat worked on my garage door. It was OK because my garage door was almost falling. I would say that across the board it was excellent with no complaints, and I'd recommend them.”

Review by
08/15/2016

“They did work a while ago, maybe around Christmas. They were great. The garage door came off its track and they fixed it for me. They were really good. They were really friendly and quick. They did a good job. I'd rate them as an A. I would recommend them again.”

Review by
08/15/2016

“They did work for me a year ago. They took care of the problem. On one side, the spring gave loose. The line broke or something, but they got it back on track and working OK. I liked that they put the door in. Anytime I have problems, I always call them. They were the cheapest ones to work with, that's why I probably called them. I give them an A.”

Review by
08/15/2016

“I did have some garage work done with them. They seemed to have done well. My garage door spool had broken and stuff. We had to put new rollers and stuff on the garage. It was a repair. They did a good job and they were pretty reasonable. I'd give them an A; there weren't any problems. They were right on time. I really needed it and they were right there.”

Review by
08/15/2016

“They did work for me a while back. I called to get a quote for the garage. I was a past customer and I wanted to get a quote for the garage door opener because it broke. They did some work for me before that, on the spring. They were pretty fast. The tech that came in, or the repair guy—he was very professional. I give them an A rating.”

Review by
08/15/2016

“The garage door had come loose, so the guy came out, and he put it back on for us. They were able to come out pretty quickly, and they had a reasonable price. I'd say they get a B. He didn't have all the equipment he needed. We paid to have the door lubricated, but he didn't have any lubrication. I had to do that myself. He seemed a little disorganized with his stuff and everything.”

Review by
08/15/2016

“We had some work done a while ago. The experience was alright. It had something to do with the opener I think. They put in a key pad for us and I can't remember what else they did. The electric eye was off, and they had to realign that. They got the job done the way we wanted. They're nice and really friendly. I think the price was right too. The overall experience was great, an A+.”

Review by
08/15/2016

“They did good. The garage door repair, some springs broke. It was off track and it needed new wheels. They pretty much gave it a tune-up. I liked their efficiency. They came right away and it didn't take them long to get my garage door working again. They were very friendly and cost effective. I'd give them an A+. I was referred to them by my secretary at work and she had the same comments.”

Review by
08/15/2016

“They actually did do work for me and it was great. They replaced a spring on the garage door. He came in, did the work, and he was done. It was very quick. I think we called one day, they showed up the next day, or maybe even that day—I'm not sure. The guy seemed very knowledgeable, he did his work, we paid him, and he left. It was all done. Actually, we were in the process of selling the house, and I think the inspector was coming that day or the next day. It worked out really well for us. I'd give them an A+ grade.”

Review by
08/15/2016

“They're fine. I think the door was stuck half way, and part of the round thing that makes it go up and down was broken. So he replaced those and fixed the door, he didn't have to take the whole door off or anything. He fixed it so fast. He was very nice, very professional, and he did a great job. I have not had a problem since. That's been almost a year ago. I'd definitely give them an A. If my neighbors are seeing something with their doors, I would gladly tell them about him.”

Review by
11/11/2015

“I don't know where I got their name from but they did a good job. I guess they were prompt. I would give them an A, I think.”

Review by
10/14/2015

“It's been a while since they did it, but everything is fine. It worked, and the price seemed reasonable. They’re an A.”

Review by
10/14/2015

“The guy that came out and installed everything was just really nice. He really went the extra mile, so I'll give them an A.”

Review by
10/14/2015

“He fixed my problem. They get an A.”

Review by
10/14/2015

“He was a nice guy. I picked them because my neighbor used them. I'd give them an A.”

Review by
10/14/2015

“Action Garage Door fixed the garage door opener. I'd give them an A.”

Review by
10/14/2015

“He worked on it like he said it did. He was OK. I'd give them a B.”

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