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AreaSet
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“I have used this company for current home and previous home--they are only company I will ever use”
“The service was expensive.”
“They installed two new HVAC systems in our townhouse three years ago, and one of the air compressors is not working anymore, so we need a new compressor. I understand it's not their fault. The problem is that they told us they had to be the ones to install it because it's warranty work. I called the manufacturer in Texas and was told anyone could install it. They did not tell the truth, and they lied to me. I double-checked.”
“Didnt resolve my issue.”
“The plumber that showed up, Nick I believe, was very condescending and even laughed at me out loud in my own home when I suggested another cheaper option for my faucet repair”
“The situation was not resolved completely. I reached out to the plumber that was sent. He was supposed to come back and complete the services. I have his number saved that I reached out to contact him. He never came back. I still don't have ice. There has still been water on my floor. I am not satisfied at all. I am bedridden and I have to wait on others to come back in here to let me know what's going on.”
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“Techs came out within a few hours. They were able to replace the water heater the same day with very little disruption. Fantastic communication and very professional throughout the entire job.”
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“Work was good, but I believe they were overpriced”
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“Price was way too much, for the work that was done. I felt rip off.”
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“Technicians arrive in a timely manner. Technicians recommend what choices you have to replace equipment.”
“Use them for upkeep of tankless hot water heater.”
“Pricing is getting out of hand.”
“Nathan is a very knowledgeable tech. He walked me through and also educated me throughout the whole maintenance process.”
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“Prompt service. Technicians explained services in detail.”
“The company’s responsiveness when I called”
“Timely, attentive service.Just very expensive.”
“The technician seemed new… no recommendations other than what it seemed was standard training.. nice kid though”
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“The last two times you’ve come, it turned into a sales pitch.”
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“I feel there is too much up selling. After the inspection my toilet was not broken. After the plumber left it was broken. That’s not why he was here. TOO Expensive”
“Tech person that came tried to sell me a water heater 3 times the price that other companies were charging, spent maybe 15 minutes fixing the problem that he came for and charged me over $1,200. I called to complain, his manager called me back and was very aggressive and rude!!!”
“My son dropped a toy ball down the toilet that I couldn't reach. The plumber tried to use an industrial snake and then told me my only option was $1600 for a new toilet, when the original one costs $225 at home depot. I was able to get the ball out with a $50 wet vac. I also had a broken fill valve in a different, he insisted I was wrong and it was the flapper, and quoted $500 to fix it. I fixed it with an $18 part. The flapper is just fine. I get charging for experience but neither of these things were difficult.”
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“Plumber that was sent refused to do the work because he didn't FEEL comfortable”
“They did not perform any actions”
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“Terrible job”
“He didnt come or contact me”
“Came out didn’t fixes the issues tested one thing left charged me 50$ soon as gone the issue was still Happening. Then when I called back said the issue was still happening they told me I have to pay the dionostic fee again”
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“Outrageous pricing”
“Too expensive, twice as much Tri-state.”
“Unresponsive and poor customer service. Received requested quote on 3/10. I explained to the plumber that came out that I was getting multiple quotes and I’d follow up after I received and reviewed all of them. Received follow up calls or emails daily following the visit which was excessive and a put off. I emailed on 3/21 requesting to be removed from the contact list and asked a couple follow up questions about the quotes. I received a response stating they would have the plumber that came out get back to me. It is a month later and no one ever got back to me with answers to my questions. Yet I’m still being contacted for a review, very poor customer service. I have now had another company complete the work.”
“Reduce pricing.”
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“So far when I have needed a plumber the same day, My Plumber Plus has always come through.”
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