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FEATURED REVIEWS
“They have great customer service and the technician was very polite and followed covid protocols i desperastely need his help and communication was awesome Both the customer service and technician were very polite and the process was very well communicated. I appreciated that the technician wore his mask during installation. I desperately needed this help with my alarms and I feel overall my experience was awesome.”
“When they changed out the condenser and install an electric thermostat and an air scrubber they were very professional and respectful. These were?the early stages of the pandemic and they were very conscientious and kept everything clean and neat. I appreciated how respectful they were to my husband's sleep schedule due to his work and make sure that they didn't make too much noise.”
“.8 2.25 1.67 2.7 4.25 Their work at 7 o'clock in the evening saved us a night of trying to sleep in the heat. We have used them for 4 or 5 years with many projects and their work has always been outstanding.”
“Started out with electrical rewire of kitchen plugs in island where the worker did a great job, then branched out to plumming. Very nice workers and cordial.”
“I've been very pleased with each of them. The last one was a free electrical check. The young guy spent several hours going over stuff with me. He did really good. I've had air conditioners and electrical systems put in. if we go way back on my lights - that was five years ago - I wasn't really pleased with one of those guys. All the rest have been good.”
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“Ricky has always done an excellent job with our air conditioning systems.”
“They are excellent and very professional.”
“They have great customer service and the technician was very polite and followed covid protocols i desperastely need his help and communication was awesome Both the customer service and technician were very polite and the process was very well communicated. I appreciated that the technician wore his mask during installation. I desperately needed this help with my alarms and I feel overall my experience was awesome.”
“When they changed out the condenser and install an electric thermostat and an air scrubber they were very professional and respectful. These were?the early stages of the pandemic and they were very conscientious and kept everything clean and neat. I appreciated how respectful they were to my husband's sleep schedule due to his work and make sure that they didn't make too much noise.”
“The service is nice. Quick response.”
“.8 2.25 1.67 2.7 4.25 Their work at 7 o'clock in the evening saved us a night of trying to sleep in the heat. We have used them for 4 or 5 years with many projects and their work has always been outstanding.”
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“High quality work and communications all around”
“Started out with electrical rewire of kitchen plugs in island where the worker did a great job, then branched out to plumming. Very nice workers and cordial.”
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“Professional on time and informative”
“I've been very pleased with each of them. The last one was a free electrical check. The young guy spent several hours going over stuff with me. He did really good. I've had air conditioners and electrical systems put in. if we go way back on my lights - that was five years ago - I wasn't really pleased with one of those guys. All the rest have been good.”
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“My elderly mother's home burst a pipe in the ceiling of her dining room in the Texas grid failure. Upon repressurizing, more pipes burst. Between an electrician and emergency plumbing, at $829 each for the first couple of pipes and $515 each thereafter, Universal Home Experts charged $7087 to fix 9 broken pipes and take down a chandelier before they were told to shut off the water and leave the house. Still repairing the house, realizing how badly we were gouged, I have grown angrier and angrier in the time since. I have never left a negative review for a company, because such reviews are either written by the extremely satisfied or the extremely dissatisfied, which offers little guidance for those doing research on goods and services. Take this as extreme dissatisfaction. I will never recommend this company and I will actively discourage others from using Universal Home Experts, after being taken advantage of after the freeze.”
“Everything was great. They also came before I expected them. There was a wait list, and they got me in earlier than they told me they could. That was a great surprise.”
“Willy, the electrician, is exceptional. We request him when we want to have work done.”
“the hot water heater was installed by a very well trained plumber and all is working well. Yea I would recommend Universal Home Experts.”
“Nathan,”
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“The gentleman was a real nice and polite young man, and he seemed very knowledgeable.”
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“All of your staff have been excellent in their professionalism and ability.”
“I have used them for over 10 years now, they are consistently knowledgeable and diligent with their work.”
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“Brett”
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“Worked from start to finish, no down time.”
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“The HVAC service from Universal Home Experts exceeds my expectations.”
“The timeliness.”
“Customer service.”
“Will helped us with a wonderful service to our home, THANK YOU FOR HAVING HIM at your company.”
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“Robert”
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“I would like to recognize the second guy that came out. I can't remember his name.”
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“Flood lights are working fine and my expectations were fulfilled.”
“Mr. Untermeyer”
“The Electrician was very professional in looking at what I wanted to do and working up several proposals for consideration.”
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“THE way things were explained.to me. They were as quiet and as neat as I have ever seen work like that done. I had no clean-up to do.”
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“They meet my expectations because at the end of the project everything works and that is all I want.”
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“They met my expectations.”
“Mark was excellent!”
“Quality and price of the work.”
“The only thing is that they were a little expensive compared to the company I used before, but I was satisfied with the service.”
“Mark and Nick were the electricians and they did an excellent job and kept us informed as they worked.”
“They did a great job installing my hot water heater.”
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“Their communication was exceptional and they were attentive to my needs.”
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“They met my expectations by finishing the work quickly.”
“Everyone that I dealt with is professional and courteous.”
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“Robert the Electrician and his partner provided us with exceptional service.”
“I would like to recognize Brad, the person that did the work, for his exceptional service.”
“I'm always amazed that they're able to complete the most complex projects and do such an excellent job. They've done some really amazing lighting work for our home.”
“They do not offer exceptional service therefore, this is a "not applicable". Everyone from the owner on down do not respect the customer and have demonstrated on many occasions that they could not care less. I have spent over $9,700.00 with them and am not a valued customer.”
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“Everyone that has came out has always been helpful, friendly, and answered my questions.”
“My electrician was very nice and polite.”
“Their people arrive on time and do a professional job.”
“Ricky”
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“I would like to recognize Ricky, Manwell, and Larry.”
“none, all were very professional”
“I would like to recognize Larry for his exceptional service.”
“I have been happy with almost everyone that has come.”
“They did a good job of repairing the problem I was having.”
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