Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 87 customer surveys.
5
75
4
4
3
2
2
5
1
1
3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
All jobs require an $89 minimum.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services many brands of electrical equipment, including products by Kohler and Generac.
Licenses
#1190
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 87 customer surveys.
5
75
4
4
3
2
2
5
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“They did a good job. The pricing was a bit high and it took a while to do it. If the work needed to be done quickly, I would get someone else to do it. If it can wait, then I would recommend them.”

Review by
03/29/2018

“We spoke with several companies and had a hard time getting someone to do the job because it was small. Heritage was quick to take care of us, and it was a great experience.”

Review by
03/29/2018

“I am very pleased and can't wait to work with them again.”

Review by
03/29/2018

“They did a great job! I appreciate them very much!”

Review by
03/29/2018

No review comments provided

Review by
03/28/2018

“They were very nice.”

Review by
03/28/2018

“Highly competent and highly expensive.”

Review by
03/28/2018

“They were very good. I was satisfied.”

Review by
03/28/2018

“They were helpful and got everything done in one day.”

Review by
03/28/2018

“They were always polite and able to answer my questions. Matt was polite and neat.”

Review by
03/28/2018

“One of my better experiences. I had trouble and called someone, and this was great. I'm glad they fixed it; it was an intermittent problem that'd been going on, and Heritage managed to find it. It was something that possibly could've gone on, and I would've had someone come back, but the guy and found the problem and fixed it.”

Review by
03/28/2018

“They gave me a quote over the phone. They said it would be however much to come out, and that's all it would be. I asked 3 times if he was sure and he said yes. Then when they did come out, the final price ended up being 3 times as much. They're a rip off, and I would never recommend Heritage to anyone.”

Review by
11/10/2016

“Everything went well. It was a little pricey, but it went well. They did electrical and plumbing work for me. Their work quality was excellent. They were both right there on time, they were good guys, and they had good customer service. They did great. I had no issues.”

Review by
11/10/2016

“I just talked to them today. It was an installation of a whole house generator. The reason I had them do it was, they discovered a way to get it done with the least disruption to the house at a reasonable price. It was a little pricey but it was worth it and nicely done. I'd give them at least an A. They were very good on punctuality.”

Review by
11/10/2016

“There were two different visits. One was for electrical and one was for plumbing. Both were well done. They were early both times and wanted to wear little booties in my house. I said, ‘Dude, you don't have to do that.’ They were very efficient and very professional, and they got the job done. I'd give them an A across the board. I'll be calling them again.”

Review by
11/10/2016

“We've used them several different times. The most recent was to replace the water heater, and then ultimately, they needed to replace an electrical panel that got damaged by some water. They were very professional and actually changed their schedule in order to accommodate us so we wouldn't be without power for more than a few hours. I'd give them an A across the board. I would definitely recommend them to a friend.”

Review by
11/10/2016

“It was both electrical and heating work done for me. I'd give them an A overall.”

Review by
11/10/2016

“They came to work on my heater and my hot water heater. I'd give them an A+.”

Review by
11/10/2016

“They're very good. It was just air conditioning work. I'd give them an A+. I think they're very expensive.”

Review by
11/10/2016

“It went very well. They did electrical and heating and air work. I was very pleased that it all happened within one day. I'd give them an A.”

Review by
11/10/2016

“It was a combination of plumbing, electrical, and furnace work. I'd give them an A+ overall. I'd most likely recommend them.”

Review by
11/10/2016

“It always is a positive experience with Heritage. They've been here so many times. I'd give them an A+ across the board.”

Review by
11/10/2016

“It was fine. We always have a good experience with them. I just made another appointment with them today so they can come and do the furnace. I don't have any complaints at all.”

Review by
11/10/2016

“Everything was satisfactory.”

Review by
11/10/2016

“They did heating and cooling and electrical work.”

Review by
11/10/2016

“They did electrical and heating work. I'd give them a B+.”

Review by
11/10/2016

“They did electrical and plumbing work. It was very good. I'd give them an A+. I would definitely recommended them.”

Review by
11/10/2016

“It was electrical and plumbing work done for me. They were excellent.”

Review by
11/10/2016

“They're great. I have no complaints, and I'd recommend them.”

Review by
11/03/2016

“I did a few things. I'd give them an A+.”

Review by
11/03/2016

“They're good. I have no complaints.”

Review by
11/03/2016

“It's all good.”

Review by
11/03/2016

“The personnel that responded, the serviceman that responded, was very, very friendly and very knowledgeable, and they were on time. They did both electrical and plumbing work. I'd give them an A+.”

Review by
11/03/2016

“It was electrical and plumbing work. Both the electrician and plumber were very professional and very polite. They did a great job. I'd give them an A+. They were all great.”

Review by
11/03/2016

“it was all very well handled on their part. It was heating and cooling work. I didn't have any complaints with them at all. I'd give them an A. I've already recommended them to several friends.”

Review by
11/03/2016

“They were very good. They did everything. We needed a hot water heater, air conditioning unit, and also a furnace. I was very satisfied with the work, and everything went as planned.”

Review by
11/03/2016

“It was an excellent experience. The gentlemen were so polite and knowledgeable and accommodating. I couldn't say enough about them. I'd give them an A+. They're wonderful. I'd absolutely recommend them to a friend.”

Review by
11/03/2016

“It was mainly heating work. They put in a new water heater, and they were very professional. I would give them an A+.”

Review by
11/03/2016

“It was electrical, heating and air, and plumbing work. It was good. I have no complaints. I have recommended them.”

Review by
11/03/2016

“I used Heritage all last year at my mother's house. I like Heritage a lot. I would recommend them to anybody, and I continue to use them.”

Review by
11/03/2016

“They did plumbing and electrical work. In both cases, the men who came were both friendly and experienced and did a great job. I'd give them an A for everything.”

Review by
11/03/2016

“It was a great experience. It was both electrical and plumbing work. I'd give them an A.”

Review by
11/03/2016

“They did plumbing and electrical work. I'd give them an A. I haven't had any problems.”

Review by
11/03/2016

“They did electrical and plumbing work. I'd give the experience an A+. It was great.”

Review by
11/03/2016

“We've had different services done at different times. I have no general complaints.”

Review by
11/03/2016

“It was great. It was plumbing and electrical work. I'd give them an A.”

Review by
11/03/2016

“I was not 1 percent satisfied with the installation, and they never came back to remedy it. The manager finally responded, but never sent anybody to resolve it. So I stopped calling. I'd give them a poor rating overall. Their cleaning was average. There was some stuff that was left that I was not happy about. I would never use them again, and I make sure I tell everybody not to use them.”

Review by
11/03/2016

“It required some electrical work, but the major work I did with Heritage was for the A/C. I did two systems. I was definitely pleased with their work and their expertise on the job. Everything was fine. I'm keeping Heritage as the number one company that I'm going to call. I already did recommend them. I was happy. Mostly, I work with Nate Wilson, and he's one of the best technicians that I've been working with. Every time I go, I call and ask for Nate to come and do the work.”

Review by
11/03/2016

“I'm not really happy with the work they did. They were supposed to fix the heating upstairs because the heating distribution wasn't even. Some rooms were cold and some hot. Instead, they made it even worse. Now we have a 95-degree room and 6-degree room, so it's even worse than it was before. I paid several thousand dollars in order for them to do that, but they just made it even worse than it was. The heat just kicked on because it hasn't really been cold enough for the heat to kick on upstairs. I actually meant to call them this week to try to get them to come back out and fix some of the issues that they caused. There were things in the basement. They moved some plumbing from my washer and dryer over to a different section of the basement. They didn't remove the old plumbing, they left it hanging there. They just left it, and we had to take care of that. It's not like we have an easy way of disposing of things like that. They kind of just left it hanging there, and I wasn't happy with that either. It didn't take very long to complete the job.”

Review by
11/03/2016

“At the time, I just liked that they were very responsive and got the work done right away, because it was a kind of an urgent situation. I'd give them an A. I wasn't even there when they did the work. Based on this experience, I would be very likely to recommend them.”

Review by
11/03/2016

“They had to put in a hot water heater for me. I liked everything about it. Heritage is wonderful. We've had them for many, many years, and they're the only ones that do our work. I'd give them an A+. I already have recommended them and my friends are using them.”

Review by
03/22/2016

“It was absolutely positive, 100 percent satisfied. The people knew what they were doing, they were courteous, they were always timely. The did work on the condominiums, 10s of thousands of dollars on the new system and on the house, new sinks. They have done electrical work. I'd give them an A.”

Review by
03/22/2016

“They always show up on time, everyone's pleasant and clean. They do what they say they're going to do. They've done a lot of work for me. They put in a whole new furnace and lots of other miscellaneous things. They've possibly done electrical work, I can't remember. I just happened to bump into them and everything worked out. I'd give them an A.”

Review by
03/22/2016

“It was nice, they came to our home, they gave us a quote, that kind of stuff. They did a new air conditioning system. They've done electrical work also. We just shopped around and they didn't have the lowest price, but it's hard to explain. They weren't too high or too low, they were kind of in the middle and we liked that. I'd rate them an A.”

Review by
03/22/2016

“I like just about everything. They've done a lot of work for us. They've installed a new electrical panel for us. They've installed a new gas heater for us, an electric water heater. They installed a Mitsubishi ductless system for us in four rooms and every time the work has been high quality. The guys are real nice. Everything about them is fantastic, never had a problem with them. I think the first time that we called Heritage was for a plugged up kitchen sink I think it was, if I remember correctly, I think we had a plugged up kitchen sink. I'd give them an A.”

Review by
03/22/2016

“They're very helpful. They're punctual, clean and they do good work. They're very expensive though. They're easy to get ahold of. They're very accommodating. They set appointment windows for when they're going to be here. It's usually a two hour window and then the actual service technician calls when they're about a half hour away to let you know exactly when they'd be there. They're very clean, they're very thorough. They seem professional and so far they seem to have done a good job with the repairs that I've had. They worked on my air conditioning. They worked on my plumbing, heating and hot water. They've done electrical work, but I'm pretty comfortable with the electrician I have. They're an A.”

Review by
03/22/2016

“They were prompt, they did the job, they explained everything. That's pretty much it. They came in, did it and left, perfect. They put in a hot water heater, a furnace and our electrical system. I used them because they showed up. I'd give them an A.”

Review by
03/22/2016

“They were prompt and addressed the problem. They've done work for me for years. They did a new plumbing system and then air conditioning. They've done limited work on one electrical panel associated with the A/C work. I'd give them an A.”

Review by
03/21/2016

“I liked that they showed up on time. I've had a lot of work done, it may have been electrical or it may have been plumbing related or heating and cooling. I would say A.”

Review by
03/21/2016

“They're quick, they guarantee their work, the personnel - the plumbers, electricians, etc. - are very knowledgeable and courteous. They do various things, I've had plumbing, I've had heating, I've had everything.”

Review by
03/21/2016

“They have done work for me. They're fine, actually I've used them for initially a furnace but then plumbing and also electric and all services have been excellent. Their servicemen have all been terrific, I mean the guys that come here know what they're doing. They come in, they get the job done, they're always courteous, they'll spend as much time as they need to get the job completed. They're salesy which is OK having been a salesman myself I get that, always trying to sell the next service and that kind of thing but they do it very subtly, not a lot of pressure or anything like that just kind of on an informative basis. I consider them to be a top notch company.”

Review by
03/21/2016

“We are repeat customers. Their service is great, their customer service is fantastic, and we have like a maintenance service through them and they just call. They take care of all of our furnace and hot water and electrical needs and they're just very customer friendly. They're right on top of it, they fix any problems that arise and they don't like overcharge for small things and things like that so they're just a great company and great, fantastic customer service. Can't say more about their customer service. They just checked our electrical box, they do our like under our service so we get maintenance so they checked all of our stuff just to make sure everything was up to code and running accordingly. I think my husband had heard of him and I don't know where but he was looking for like an overall service that kind of did everything, like all of your HVAC needs like you could get on a maintenance plan so you didn't have to worry about it and they just fit and we found them to be just fantastic so we've stuck with them.”

Review by
03/21/2016

“I always have a positive experience with them. They're very courteous, polite, they do the work as quickly as possible, and are out the door. I'm very pleased with them. They do the electric, A/C, and my hot water heater, furnace, and my generator. I chose them mostly because I was always seeing their trucks around in the neighborhood. It wasn't through word of mouth or anything I think I picked up on the name by saying the trucks because I see them around all the time.”

Review by
03/21/2016

“They put in a generator for us. We've had them for several years, they've installed furnaces and air conditioning. I mean we had their air conditioners 12 years ago so we've been a customer for a long time. They were installing a generator, a whole house generator. We know they've had lots of training. I think the biggest problem we have with them is they're very costly. They do a great job but they are very costly. I would say an A as far as service goes.”

Review by
03/21/2016

“They are very helpful, they seem to know what they're doing. I've never had any of their work backfire on us or anything so their work is good and they also help you try to figure things out that you want to work on yourself. They've been here several times so it was either electrical work or furnace work. We first used them when we needed a new furnace and we shopped around and we liked what they had to do best for the furnace.”

Review by
03/21/2016

“They were very conscious about doing the work right and up to code. Before that I had an electrician that wasn't very good, he just mickey moused things together and I didn't like that. I did have them for a furnace estimate that I couldn't afford their price at that time so I did another but I know they were going to be good with electrician. What happened is I needed a new box for a new generator and the other electrician just wired up the old box and they didn't match - the generator and the box didn't match. It was supposed to be 30 amps and the box downstairs was 20 amps. So he put in a new box and rewired the circuit box which is good because some of the things had 2 circuits on it which wasn't right either so he fixed that. That was very good. I really was impressed with his work.”

Review by
03/21/2016

“I liked that they did what I needed them to do. I think the last thing they did for us was replace our furnace. They've done both plumbing and electric work for us. The previous owners of our house used them so there was a thing on our furnace with their number.”

Review by
03/21/2016

“They were fine, great. They were right on time. They did an electrical job as well as a plumbing job with the water boiler, water heater. We are going with Heritage for a long time and we have not called any other company but they are really expensive thought.”

Review by
03/21/2016

“They're very efficient. We had a whole house generator put in. Very polite, very conscious, on time, just great.”

Review by
05/07/2015

“I have never ever had anything but positive experiences with Heritage. They're the only plumbers I call. They've moved a gas stove, a new furnace, a new hot water heater, a washing machine, piping, and venting. Every pipe in the house has a Heritage tag on it. I've never had to call them back for any issues. I would recommend them with no hesitation. My sister lives right next door, and she only deals with Heritage. She’s also had Heritage’s electrical technicians come out. They're absolutely A+. They're professional and polite. Everything about them is what you'd expect from a professional crew.”

Review by
05/06/2015

“I like everything about Heritage. They show up when they say they’re going to come, everybody is very courteous and friendly, and they always do a great job. We had some electrical outlets fixed. We’re in a condominium, and several people in our building use them all the time. They get the highest grade—A+.”

Review by
05/06/2015

“Heritage had great customer service, and they did a good job. They were on time and neat. They cleaned up after whatever it was they were doing. They did work on a generator, a furnace, and a few air conditioning units. They maintain that equipment, and I'd definitely give them an A.”

Review by
05/05/2015

“They're very prompt. Their service techs are clean, respectful, and very professional. They guarantee their work, too. We've had a lot of work done. We have a new furnace. They did electrical work and plumbing as well. I'd grade them as an A+.”

Review by
05/05/2015

“They came when they said they would, and they did what they said they were going to do. They're coming back to put a generator in. I'm very satisfied. I had a leak in a jetted tub, and they fixed that. They also installed a new toilet, and they're going to put a bathroom in the basement. We're adding heat to the basement, and they're putting a new gas line in, because what was in the house was not sufficient for the generator. They've done a lot. They came highly recommended by the previous owners, who had also used them. They’re A+.”

Review by
05/05/2015

“They come when they say they will. I like the fact that their men all wear booties on their shoes so they don't bring dirt in, particularly in bad weather. All their people are very polite. I have a contract—they work on my heater, electricity, and air conditioning. I’d say they're an A.”

Review by
05/05/2015

“They were very careful. They were very meticulous, and they cleaned up after themselves. You wouldn't even have known that they were there. They did the job quickly. They get the job done in the same day in most cases. They did plumbing with some electric work as well. I'd give them an A grade.”

Review by
05/05/2015

“I had a great experience with the company but not with the insurance company. Heritage did their job alright. They replaced broken and leaking pipes. They replaced a water heater and circuit blower for electrical outlet and so forth for the water heater. The insurance company reneged on paying off. They said the water heater is what caused the pipes to burst. I don’t see how it could but it was very cold at the time in January. I think it was the cold air that got underneath the mobile home and burst the pipes. I think they did the best they could. I think they get a B.”

Review by
05/05/2015

“We had our pilot light lit, and that was fine, and then the guy gave us the impression that our water heater was going to fail. It's old, but he made it sound like when our water heater goes, like, it's going to flood immediately, so we should really get on it and get a new one before our whole basement floods. We just recently had another plumber come and say that's not the truth, that it would start leaking and dripping and eventually flood. He said that if I left it, it would eventually flood my basement, but it wouldn't just, like, bust. I feel like Heritage wasn't real honest with us. Not only did we have that experience, but after that, we've had friends and family tell us, ‘Oh, don't go to Heritage because they aren't very good.’ They said that they're overpriced and that they aren't honest. They said to not ever go through them again. I'd probably grade them a D. I wouldn't trust them again.”

Review by
05/05/2015

“They did the base work in March when we didn’t have any heat so anybody that showed up would have been great. The whole thing is that they came and they did it in one day and I went from 9 degrees outside and then we had heat so we were enthusiastic. They replaced the air conditioning last Thursday. The way I found Heritage is their truck has been around the neighborhood but I needed a full service company, somebody that could do electrical work as well as heating because my electrical panel needed work. I’ve been here 18 years so I’ve seen them quite a bit so we went with them just because of that. I didn’t have anybody. I only have one guy I can call out of Cambia and he was so busy that he didn’t actually call me for 2 days and I know him personally. He asked his wife if I called and he told her I only call if there is a problem. He can fix heating systems. I worked with him. They were great. The guys were good. Everybody was professional. For a letter grade, on service I’d probably give them an A. On the sales side I’d probably give them a B. My problem is that because my sales number is not right I didn’t get the rebate. That wasn’t an installer problem. The installers were neat. I cleared everything for them. I cleared out the garage. The other thing that they didn’t do is that my salesman had left and nobody actually called me. I had to pursue them to get my air conditioner installed. The electrician did what he had to do. The same crew was here. I may have had a couple of problems with them on the work but everything was done nice. I had a water heater problem. The vent wasn’t right and the pipe wasn’t right and they told me how to fix it and things I might have problems with the inspector. It was very, very nice. Management-wise I would worry about them but on technician-wise, the guy who originally worked on the furnace when it was broken was very professional. I could see the crack in the furnace. I had been in the business before and I knew it was done. He didn’t hide it from me. He was scoping it out and showed me the crack. He rotated his wrist 3-inches. That’s a 5-inch long crack so I knew there was no repairing that. It was 30 years old. They helped with putting an extra vent in the downstairs. The installer guys were awesome. Getting them here and doing the rest is not their job. I’m tied to them for the next 20 years because of my warranty.”

Review by
05/05/2015

“I liked that they did a good job. They replaced a water heater and serviced our heating system, I believe. They did plumbing and electrical work as associated with the new water heater. The customer service was very good, but their prices were very high, I thought. We're using them again, because we have paid for a checkup, but they are on the high side—there's no question about that.”

Review by
05/04/2015

“I had an extremely negative experience with them. The guy told me I probably should fix the small thing that needed to be fixed, and they were going to go up in the attic and assess the upstairs heating system. I had an appointment for a specific day. They called me and asked me if I would accept another man at a different day, and I said, ‘OK.’ Again, he was very nice, but he had no tools to do it, so I kept the original appointment. He looked at the heating system and called me up and said he couldn’t work on it because it was illegal, and he shut it off. I tried to explain to him that they do not use this type of heating system anymore; however, it is the original heating system put in 15 years ago. It was grandfathered in, and it was not illegal. I told him he would then be leaving me without heat or hot water in the dead of winter, and his answer to me was, ‘Then get a space heater.’ I talked with his supervisor who said, ‘He’s saying it’s not legal and it’s dangerous, and I have to go with what he says.’ He already sent two people out who looked at the system and did not say it was dangerous. In speaking with other people, I find that they do this a lot. They tell you that something is horrible and dangerous, and then they try to sell you an expensive item. I tell everybody who will listen not to ever call Heritage. I was just looking for a second opinion. I’d give them a Z grade, so far beyond an F.”

Review by
05/04/2015

“I like their efficiency and knowledge of the equipment. They put in a furnace, A/C condenser, circuit breaker, water heater, the gauge for the water heater, and a smoke and CO2 alarm. I chose them over a different company because of a friend of mine. I’d rate them as an A+.”

Review by
05/04/2015

“I’ve used all of their services—plumbing, electrical, and HVAC—and I’ve been satisfied with all of it. I particularly like the type of people they have working for them; I feel very comfortable having those fellows come in. They’re an A+ company.”

Review by
05/04/2015

“Heritage has been very good. I like their discipline. They're smart, prompt, and fairly priced. They meet all the points. They maintain my heating, air conditioning, and electrical systems. It’s an A+ company.”

Review by
05/04/2015

“They did what they were supposed to do at the price they said they would. They are also an electrical company and they replaced an electrical panel. I’d give them a B. They would get an A if not for the price.”

Review by
05/04/2015

“The technicians are very knowledgeable. They did plumbing and electrical work for me. We are longstanding customers, so they get an A from me.”

Review by
05/03/2015

“They were very professional. They called ahead several times to confirm the scheduling. They presented everything in written form as far as the bill goes. They handled the job. I'd give them a B+. I didn't have a slight issue with them. They cleaned out my drain. My main sewer drain to the city line had a blockage, and they cleaned it. They had a machine that removed it.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: