Heritage Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.8 out of 5 stars based on 150 customer surveys.
5
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4th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
Repair work requires an $89 minimum.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services many brands of electrical equipment, including products by Kohler and Generac.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#100042

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.8 out of 5 stars based on 150 customer surveys.
5
134
4
6
3
4
2
5
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/28/2019

“they were great on every job they did for me.”

Review by
08/23/2019

“I would like to recognize all of the technicians for their exceptional service. They were all great!”

Review by
08/23/2019

“Heritage Plumbing met my expectations with their thoroughness.”

Review by
08/23/2019

“I would like to recognize both of the gentlemen that came to my home from Heritage Plumbing, Heating, Cooling, and Electrical. They were really good and knew what to do.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“We are regular customers because we receive professional service in a timely fashion at good value”

Review by
08/01/2019

No review comments provided

Review by
07/23/2019

“We are very happy with Heritage Plumbing, Heating, Cooling and Electrical.”

Review by
07/23/2019

“I would like to recognize Rich Carmiachel for his exceptional service.”

Review by
07/23/2019

No review comments provided

Review by
06/28/2019

“Yes. His name was Sean but his business card has been temporarily miss placed due to our move so I can?t provide his last name. Sean was very informative and knowledgeable in his trade and was by far the best electrician I have encountered over my many years as a homeowner. Please pass on our sincere appreciation to his manager”

Review by
06/15/2019

“Matt”

Review by
06/15/2019

“Don?t sic the survey police on someone who doesn?t answer the survey. Received at least two calls asking me to complete survey. Came close to canceling service!”

Review by
06/10/2019

“Both our plumber and electrician went above and beyond”

Review by
06/10/2019

“All aspects were completed to excellent results”

Review by
06/09/2019

No review comments provided

Review by
06/08/2019

“I feel terrible because I don't remember his name, but the man that was here all day doing the install was great. I know he lives in Maine.”

Review by
06/08/2019

“Rod Kisler, Matt Smith, AJ Salois, Joe Cunningham.”

Review by
06/08/2019

“All workers that have been to my home”

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

No review comments provided

Review by
06/08/2019

“Very responsive, had my problem solved in 24 hours”

Review by
06/06/2019

“The service technician was exceptional.”

Review by
06/06/2019

“They are very efficient and prompt.”

Review by
06/06/2019

“I like that they call ahead to let you know when they are coming and I like they are on time and keep within the timeframe they say they are coming. I like the fact they are clean, neat, and very professional. We have never had any difficulties with their workers.”

Review by
06/06/2019

“Heritage Plumbing, Heating, Cooling and Electrical did a great job!”

Review by
06/06/2019

“I would like to recognize the technician who came out for exceptional service”

Review by
06/06/2019

“I would recognize Adam. I don't know his last name but we were fantastic. I felt relieved that he pointed things out to me about the breaker box and the age of the switches. I felt he knew his stuff. He was better than he had to be. I would really like to point that out to his employer.”

Review by
06/06/2019

“I would like to recognize Bill, the salesman for exceptional service. Also, I would like to recognize the two guys who worked on the project. I think one of their names was Erick.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I would like to recognize my technicians for their exceptional service.”

Review by
06/06/2019

“I would like to recognize my technician for his exceptional service.”

Review by
06/06/2019

“They took good care of the area.”

Review by
06/06/2019

“Dan, CJ and Dave Ayotte were all great.”

Review by
06/06/2019

“I would like to recognize the installers for exceptional service.”

Review by
06/05/2019

“Everything is always correct with him.”

Review by
06/05/2019

“We found that Heritage Plumbing, Heating, Cooling and Electrical is a very professional company. They were cleanly and respected us and our home.”

Review by
06/04/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
10/16/2018

“They were always on time. You always know what you're going to get with them.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“Todd the Electrician was fantastic!”

Review by
10/12/2018

“They met expectations.”

Review by
10/10/2018

“They put in some circuit breakers for my dryer.”

Review by
10/10/2018

No review comments provided

Review by
10/08/2018

“I was satisfied in all areas.”

Review by
10/08/2018

“I would like to recognize the workers, they explained everything well to me.”

Review by
10/06/2018

“Natt Broadway exceeded my expectations because he was nice, helpful, listened to me, and understood me.”

Review by
10/06/2018

“Heritage Plumbing, Heating, Cooling and Electrical was on time. They called before arrival. They were very quick in service.”

Review by
10/06/2018

“I would like to recognize the master electrician for his exceptional service. He impressed me. He knew his stuff and kept me informed on every step.”

Review by
10/06/2018

“All areas were exceeded.”

Review by
10/06/2018

“Matt did the electrical and Dennis did my plumbing. I would highly recommend them.”

Review by
10/06/2018

No review comments provided

Review by
10/06/2018

“I feel the company exceeded my expectations in terms of the generator work. He came out and took care of it, and did a good job.”

Review by
03/29/2018

“I am very pleased and can't wait to work with them again.”

Review by
03/29/2018

“They did a great job! I appreciate them very much!”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“We spoke with several companies and had a hard time getting someone to do the job because it was small. Heritage was quick to take care of us, and it was a great experience.”

Review by
03/29/2018

“They did a good job. The pricing was a bit high and it took a while to do it. If the work needed to be done quickly, I would get someone else to do it. If it can wait, then I would recommend them.”

Review by
03/28/2018

“They were always polite and able to answer my questions. Matt was polite and neat.”

Review by
03/28/2018

“One of my better experiences. I had trouble and called someone, and this was great. I'm glad they fixed it; it was an intermittent problem that'd been going on, and Heritage managed to find it. It was something that possibly could've gone on, and I would've had someone come back, but the guy and found the problem and fixed it.”

Review by
03/28/2018

“They were helpful and got everything done in one day.”

Review by
03/28/2018

“They were very good. I was satisfied.”

Review by
03/28/2018

“They were very nice.”

Review by
03/28/2018

“Highly competent and highly expensive.”

Review by
03/28/2018

“They gave me a quote over the phone. They said it would be however much to come out, and that's all it would be. I asked 3 times if he was sure and he said yes. Then when they did come out, the final price ended up being 3 times as much. They're a rip off, and I would never recommend Heritage to anyone.”

Review by
11/10/2016

“Everything went well. It was a little pricey, but it went well. They did electrical and plumbing work for me. Their work quality was excellent. They were both right there on time, they were good guys, and they had good customer service. They did great. I had no issues.”

Review by
11/10/2016

“I just talked to them today. It was an installation of a whole house generator. The reason I had them do it was, they discovered a way to get it done with the least disruption to the house at a reasonable price. It was a little pricey but it was worth it and nicely done. I'd give them at least an A. They were very good on punctuality.”

Review by
11/10/2016

“There were two different visits. One was for electrical and one was for plumbing. Both were well done. They were early both times and wanted to wear little booties in my house. I said, ‘Dude, you don't have to do that.’ They were very efficient and very professional, and they got the job done. I'd give them an A across the board. I'll be calling them again.”

Review by
11/10/2016

“We've used them several different times. The most recent was to replace the water heater, and then ultimately, they needed to replace an electrical panel that got damaged by some water. They were very professional and actually changed their schedule in order to accommodate us so we wouldn't be without power for more than a few hours. I'd give them an A across the board. I would definitely recommend them to a friend.”

Review by
11/10/2016

“It was both electrical and heating work done for me. I'd give them an A overall.”

Review by
11/10/2016

“They came to work on my heater and my hot water heater. I'd give them an A+.”

Review by
11/10/2016

“They're very good. It was just air conditioning work. I'd give them an A+. I think they're very expensive.”

Review by
11/10/2016

“It went very well. They did electrical and heating and air work. I was very pleased that it all happened within one day. I'd give them an A.”

Review by
11/10/2016

“It was a combination of plumbing, electrical, and furnace work. I'd give them an A+ overall. I'd most likely recommend them.”

Review by
11/10/2016

“It always is a positive experience with Heritage. They've been here so many times. I'd give them an A+ across the board.”

Review by
11/10/2016

“It was fine. We always have a good experience with them. I just made another appointment with them today so they can come and do the furnace. I don't have any complaints at all.”

Review by
11/10/2016

“Everything was satisfactory.”

Review by
11/10/2016

“They did heating and cooling and electrical work.”

Review by
11/10/2016

“They did electrical and heating work. I'd give them a B+.”

Review by
11/10/2016

“They did electrical and plumbing work. It was very good. I'd give them an A+. I would definitely recommended them.”

Review by
11/10/2016

“It was electrical and plumbing work done for me. They were excellent.”

Review by
11/10/2016

“They're great. I have no complaints, and I'd recommend them.”

Review by
11/03/2016

“I did a few things. I'd give them an A+.”

Review by
11/03/2016

“It's all good.”

Review by
11/03/2016

“They're good. I have no complaints.”

Review by
11/03/2016

“The personnel that responded, the serviceman that responded, was very, very friendly and very knowledgeable, and they were on time. They did both electrical and plumbing work. I'd give them an A+.”

Review by
11/03/2016

“It was electrical and plumbing work. Both the electrician and plumber were very professional and very polite. They did a great job. I'd give them an A+. They were all great.”

Review by
11/03/2016

“it was all very well handled on their part. It was heating and cooling work. I didn't have any complaints with them at all. I'd give them an A. I've already recommended them to several friends.”

Review by
11/03/2016

“They were very good. They did everything. We needed a hot water heater, air conditioning unit, and also a furnace. I was very satisfied with the work, and everything went as planned.”

Review by
11/03/2016

“It was an excellent experience. The gentlemen were so polite and knowledgeable and accommodating. I couldn't say enough about them. I'd give them an A+. They're wonderful. I'd absolutely recommend them to a friend.”

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