Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Based on 335 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Heritage Plumbing, Heating, Cooling & Electric has received 5 out of 5 stars (A-rating) based on 335 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
All jobs require an $89 minimum.
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services many brands of electrical equipment, including products by Kohler and Generac.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

“One of my better experiences. I had trouble and called someone, and this was great. I'm glad they fixed it; it was an intermittent problem that'd been going on, and Heritage managed to find it. It was something that possibly could've gone on, and I would've had someone come back, but the guy and found the problem and fixed it.”

“They did a great job! I appreciate them very much!”

“We spoke with several companies and had a hard time getting someone to do the job because it was small. Heritage was quick to take care of us, and it was a great experience.”

“I am very pleased and can't wait to work with them again.”

“They were always polite and able to answer my questions. Matt was polite and neat.”

“They were very good. I was satisfied.”

“They were helpful and got everything done in one day.”

“We've used Heritage several times. Most recently, they replaced the water heater and ultimately needed to replace an electrical panel that got damaged by some water. They were very professional and were able to accommodate us. I'd give them an A across the board. I'd definitely recommend them.”

“They did a great job. They've done electrical and plumbing work, and both the electrician and plumber were very professional and very polite. They're A+. They were all great.”

“They did electrical and plumbing work for me, and everything went well. Their work quality was excellent, they were on time, the techs were good guys, and they had good customer service. Heritage did a great job—A+.”

“The personnel were very, very friendly, they were very knowledgeable, and they were on time. I'd give them an A+.”

“It was electrical and plumbing work done for me. They were excellent.”

“They did electrical and plumbing work. I'd give the experience an A+. It was great.”

“They did electrical and plumbing work. It was very good. I'd give them an A+. I would definitely recommended them.”

“They did heating and cooling and electrical work.”

“It was a positive experience.”

“It was a great experience. It was both electrical and plumbing work. I'd give them an A.”

“They did plumbing and electrical work. I'd give them an A. I haven't had any problems.”

“It's all good.”

“I used Heritage all last year at my mother's house. I like Heritage a lot. I would recommend them to anybody, and I continue to use them.”

“At the time, I just liked that they were very responsive and got the work done right away, because it was a kind of an urgent situation. I'd give them an A. I wasn't even there when they did the work. Based on this experience, I would be very likely to recommend them.”

“They're good. I have no complaints.”

“Heritage had great customer service, and they did a good job. They were on time and neat. They cleaned up after whatever it was they were doing. They did work on a generator, a furnace, and a few air conditioning units. They maintain that equipment, and I'd definitely give them an A.”

“They do the work that we ask them to do, and they show up on time. We've been with the company for several years and have had no issues with them. They get an A from me.”

“They're knowledgeable and prompt. I'd give Heritage an A rating.”

“They were quick, and they booked the appointment fast. Everything they did was good. They're a grade-A company.”

“I like everything about Heritage. They show up when they say they're going to come, everybody is very courteous and friendly, and they always do a great job. We had some electrical outlets fixed. We're in a condominium, and several people in our building use them all the time. They get the highest grade—A+.”

“Heritage is wonderful. They arrive on time, and they're courteous and respectful of your property. They always wear protective coverings over their shoes, and they even call to remind me when I'm due for regular service so I don't have to think about it. I'd give them an A rating, and I'd definitely recommend them.”

“I've used all of their services—plumbing, electrical, and HVAC—and I've been satisfied with all of it. I particularly like the type of people they have working for them; I feel very comfortable having those fellows come in. They're an A+ company.”

“They've taken care of my service and my things ever since I've been here in 2003. They come when they say, and they do what they need to do. They have done all the service for me since 2003. I would absolutely recommend them. They're excellent, and I had no problems. I would say they're A+.”

“Heritage was all right. They did an excellent job. They're professionals. My wife handled it, and she was happy with it. I'd give them an A.”

“They're very prompt. Their service techs are clean, respectful, and very professional. They guarantee their work, too. We've had a lot of work done. We have a new furnace. They did electrical work and plumbing as well. I'd grade them as an A+.”

“I like their efficiency and knowledge of the equipment. They put in a furnace, A/C condenser, circuit breaker, water heater, the gauge for the water heater, and a smoke and CO2 alarm. I chose them over a different company because of a friend of mine. I'd rate them as an A+.”

“Heritage did a good job. They had to replace something in there because it wasn't working right. They got everything done pretty quickly and responsively. The customer service was good. I chose them because they installed it. They're A+.”

“They were very careful. They were very meticulous, and they cleaned up after themselves. You wouldn't even have known that they were there. They did the job quickly. They get the job done in the same day in most cases. They did plumbing with some electric work as well. I'd give them an A grade.”

“The technicians are very knowledgeable. They did plumbing and electrical work for me. We are longstanding customers, so they get an A from me.”

“They come when they say they will. I like the fact that their men all wear booties on their shoes so they don't bring dirt in, particularly in bad weather. All their people are very polite. I have a contract—they work on my heHeritage Plumbing is really good.ater, electricity, and air conditioning. I'd say they're an A.”

“Heritage Plumbing is really good.”

“Everything was fine. The service was good. I've been with Heritage for probably over 20 years now. I'd say they're an A.”