Heritage Plumbing, Heating, Cooling & Electric
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 258 customer surveys conducted through GuildQuality.
5
219
4
17
3
11
2
8
1
3
5th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services many brands, including KOHLER and Generac.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#100042

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 258 customer surveys conducted through GuildQuality.
5
219
4
17
3
11
2
8
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2020

No review comments provided

Review by
03/28/2020

“They exceeded my expectations with their timeliness and the resolution to the problem that I was really worried about.”

Review by
03/26/2020

“They met my expectations.”

Review by
03/24/2020

“I would like to recognize Adam.”

Review by
03/24/2020

“Adam Hamilton was good.”

Review by
03/24/2020

“Everyone was very polite, informative, and easy to work with.”

Review by
03/24/2020

“I would like to recognize the technician who came out for exceptional service.”

Review by
03/24/2020

“I was most satisfied with the work itself.”

Review by
03/24/2020

“Heritage Plumbing, Heating, Cooling and Electric is a top-notch company.”

Review by
03/24/2020

“They met my expectations in all areas.”

Review by
03/24/2020

No review comments provided

Review by
03/24/2020

“I would like to recognize the plumber and the electrification for their exceptional service.”

Review by
03/23/2020

“I would like to recognize Todd, the electrician, for his exceptional service. I would also like to recognize Jim, the manager/technician, for his exceptional service.”

Review by
03/21/2020

“All knowledgeable, professional and clean! Everyone was more than willing to answer questions and provide information. The Heritage team always goes above and beyond.”

Review by
03/18/2020

“I would like to recognize all of them that came out.”

Review by
03/16/2020

“I would like to recognize Todd the electrician and Andy the plumber for their exceptional service.”

Review by
03/14/2020

No review comments provided

Review by
03/14/2020

“I would like to recognize the technician for his exceptional service!”

Review by
03/13/2020

“They are the best plumbing company I have tried.”

Review by
03/12/2020

“They were very professional and attentive.”

Review by
03/12/2020

“They are all great.”

Review by
03/12/2020

No review comments provided

Review by
03/12/2020

“They meet my expectations in every area. They did what was expected.”

Review by
03/12/2020

“The services are great but since they have grown their professionalism and performance a has dropped a little.”

Review by
03/12/2020

No review comments provided

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

“Heritage has always done a thorough job and has, on several occasions, responded in emergencies swiftly when other companies would not.”

Review by
03/10/2020

“Customer service. Every time I speak with any representative of Heritage, they are always friendly, honest, and willing to help.”

Review by
03/10/2020

No review comments provided

Review by
03/10/2020

“Company has changed to much for my liking”

Review by
03/10/2020

“The technician that has performed the service the HVAC has been really good.”

Review by
03/04/2020

“plumbers and electricians are very knowledgeable and easy to work with”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

No review comments provided

Review by
03/03/2020

“Reliable”

Review by
03/03/2020

“The crew that installed both my gas furnace and water heater were all exceptional!”

Review by
03/03/2020

“All have been lovely, respectful and good at what they do...”

Review by
03/03/2020

“I would like to recognize Brian, at Heritage Plumbing, Heating, Cooling and Electric for his exceptional service.”

Review by
03/03/2020

“They exceeded my expectations in all areas.”

Review by
03/03/2020

“Heritage Plumbing, Heating, Cooling and Electrical is the only company we use for these services. We pay a monthly fee toward the annual mechanicals inspection and Heritage always calls in a timely manner to schedule the inspections.”

Review by
03/03/2020

“Always been reliable. Friendly. Communicate well”

Review by
03/03/2020

“All electrical”

Review by
03/03/2020

“I would like to recognize Shawn for his exceptional service.”

Review by
03/03/2020

“I am very pleased with the service from Heritage.”

Review by
03/03/2020

“Anytime I have had a problem with my systems or could not remember certain maintenance instructions, they have had no problem sending someone over to check the systems, clean them, and to reinstruct me on them, which I find invaluable in this day and age. They go above and beyond what I have learned to expect from other companies.”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“In total, they're all great.”

Review by
03/03/2020

“Todd”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“They do an excellent job!”

Review by
03/03/2020

“Andy provided excellent plumbing services and Justin provided excellent electrical services. The best of both worlds.”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“The ones that I have met are all good.”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“None!”

Review by
03/03/2020

No review comments provided

Review by
03/01/2020

“Heritage employees arrive on time, perform the work extremely well, and are very courteous”

Review by
03/01/2020

“In general I like the technicians at Heritage. I usually find them to be friendly and capable. I like the booties they always wear upon entering my house. The work space is clean when they are done. They are always on time. When I've needed emergency service they were there for me. I like the Home Advantage Plan and the yearly maintenance I get on my water heater, furnace, and AC units.”

Review by
02/29/2020

“We have been a Heritage customer for 18 years. They recently replaced our heating/cooling system. Every technician we have dealt with has been professional, prompt and knowledgeable. We have never had an issue with any work they have done for us.”

Review by
02/29/2020

“Heritage has been working on my home's mechanicals since I moved in, and the first task was replacing the complete mess of an oil boiler (I show people pictures of the nice work they did). They have done plumbing, electrical, a water conditioner, work on my well system, and now a mini-split. Invariably the Heritage technicians are professional, courteous, helpful, and a pleasure to work with. Communication is excellent, and they are flexible and offer alternatives when situations come up during an install. The worksite is as clean at the end as when they arrived. I sleep better at night after Heritage takes care of what is needed at my house.”

Review by
02/29/2020

No review comments provided

Review by
02/28/2020

No review comments provided

Review by
02/28/2020

“Extremely satisfied with all of the workers. They explained the problems and what I needed to do so the problem didn't happen in the future.”

Review by
02/28/2020

“Gosh, everyone that has come here over the years, except for one, has been excellent. The last two, Mike and Chris were super!”

Review by
02/28/2020

“AJ”

Review by
02/28/2020

“Ryan”

Review by
02/27/2020

“The entire team from planning to install were top notch.”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“All workmen were polite, knowledgeable and came on time.”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“Everyone I've never had a problem with any staff member.”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“Sean, Erik and Dave”

Review by
02/27/2020

“Dave Ayotte who handle the estimate and negotiations did an excellent job. He measured my house and explained what we needed for a new furnace and a/c systems. Very knowledgeable and great to work with. Chris and his crew that handled the installation were also great to work with. They completed the installation in one day. Chris did a great job explaining how the systems work. Very happy from start to finish.”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“Their service was fantastic and Justin was the best I've ever met.”

Review by
02/27/2020

“They were all professionals.”

Review by
02/27/2020

“Matt S. For all his plumbing/septic work, all of 2 days till Christmas with a full house expected. He stick to it till it was done, including digging and sitting stripping the septic tank in snow and freezing weather. (2 years ago, still sticks with me)”

Review by
02/27/2020

“They are very professional.”

Review by
02/27/2020

“Heritage was there when my furnace cracked and we were leaving the next day for our honeymoon all others wanted to make us wait 2 weeks”

Review by
02/27/2020

“The issue ended up being mostly user error, but he took the time to explain why it was occurring and explain what we will want to do in the future to resolve without trying to push us into doing that future work right away. High level of honesty and integrity.”

Review by
02/27/2020

“Dan, Fran, Adam, Matt and all the other techs were exceptional. I believe that everyone who has come to my home should be recognized, but Dan and Fran who worked on replacing my heating system did an amazing job.”

Review by
02/27/2020

“The entire experience. The people that did the work were exceptional”

Review by
02/27/2020

“Every technician was outstanding”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“The entire installation team”

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“Jake and Ryan went above and beyond!”

Review by
02/27/2020

No review comments provided

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