Heritage Plumbing, Heating, Cooling & Electric
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 380 customer surveys conducted through GuildQuality.
5
312
4
35
3
18
2
10
1
5
5th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services many brands, including KOHLER and Generac.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#100042

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 380 customer surveys conducted through GuildQuality.
5
312
4
35
3
18
2
10
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
11/01/2020

No review comments provided

Review by
08/28/2020

“Good work, explained what was done, made suggestions for future work that I found useful.”

Review by
08/27/2020

“Justin Shirley. Simply excellent in every regard”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“reliable company with excellent employees, training their employees sells me”

Review by
08/27/2020

“They were honest that the a/c issue was a result of their installer and covered their work under warranty”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by
08/27/2020

“The quality of the work is top notch, its done really well.”

Review by
08/27/2020

No review comments provided

Review by
08/02/2020

“Adam was awesome!!!”

Review by
07/19/2020

No review comments provided

Review by
07/15/2020

“All service people are friendly and well skilled”

Review by
07/14/2020

“Mark Pepin & the HVAC guys on my job”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by
07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by
07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“We had asked them to come in to bring out electric panel up to current code and to wire in and outlet and lights to our shed and gazebo at the same time. They were in and out in one day and completed everything we asked for and did a professional job of it.”

Review by
07/11/2020

“No, everyone I have dealt with has been great.”

Review by
07/11/2020

“Bob Josephson”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/07/2020

No review comments provided

Review by
07/06/2020

“Justin(electrician), Melissa at the office”

Review by
07/06/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

“Dexter Cliff was great”

Review by
07/05/2020

“Yes...Bryan Brodeur was professional, very knowledgeable and kind. He will be my HVAC tech for as long as I am here and going forward. I could not be more satisfied with the exceptional service I received. I give Heritage and Bryan my highest recommendation and will always recommend Heritage.”

Review by
07/04/2020

“Heritage always exceeds any and all expectations”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“All four guys were awesome as they explained everything they were doing and made sure I knew how everything worked.”

Review by
07/04/2020

“Everyone I have worked with over the years has done excellent work.”

Review by
07/04/2020

“Adam did a great job letting me know when he would be here and there was one change of date and he communicated that to me as well. Adam and hus crew were polite and professional at all times.”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Both the Electric & Plumbing technicians who provided service were professional, courteous, & thorough.”

Review by
07/04/2020

“They put in a brand new furnace & central air system. After 2 months the furnace completely filled with soot and blew back into the duct work and house. Huge mess! Would not recommend.”

Review by
07/03/2020

No review comments provided

Review by
07/01/2020

“A nice job”

Review by
07/01/2020

“The electrician came at the time promised, fixed the problem with the ceiling light and hen installed a new fluorescent lamp under the kitchen cabinet which makes it easier to see what I'm doing.”

Review by
07/01/2020

“Very quick”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“The whole crew was always great to talk too. they seemed to like their jobs.”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“Due to inability when I turned on my control to start my lights fan device in bathroom a blue tiny arc appeared it was turned on from my circuit box and ran well Problem was it can only be shut off from the circuit box. You said you would come back but I have been in hospital for pain etc due to cancer surgery and radiation so I told you that I would call to have you come. My concerns about COVID-19 kept me inside my immune system way down so later in Summer you could let me know what needs to be done so an turn it on and off using dial for fan and snap on lights tried everything but fixture in bathroom sent up as I said a tiny blue arc I thought we tested dial but soon it will be fixed I have to beef up from 104 to 110 or 15 no appetite a linen scarf under my quilt fabric masks. My girlfriend and fellow quilters are making many Erma my friend puts special insulating material inside made me 5 sending a gift card at Jo Ann Fabrics and they are washable Call needs only one will keep in touch love the faucets and I am appreciative Stay safe be careful second wave coming watch head of virus program said in fall with flu season. A woman suggested a world wide only at members of United Nations preparation for next virus to come in not too long”

Review by
06/30/2020

“I have been a part of the Heritage Family for over 5 years now. People tried to tell me that this company charged too much money for their work. I was always taught that "you get what you pay for!" Every person that I have dealt with at this company, from scheduling to service agents, has been knowledgeable, courteous and always willing to help me get results.”

Review by
06/30/2020

“I cant recall the names off the top of my head but the sales person was great and easy to communicate with and the team that did my installation was excellent. Support team for an issue I had with Nest was top notch and very patient while working with Google to get me up and running. Finally, the HVAC service person that identified my initial need for the replacement was excellent to work with.”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/29/2020

“Quality of work exceptional, friendly, upfront costs, no pushy sales.”

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

“We didn't know Heritage did electrical work. Very pleased with the quality and professionalism.”

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

“Everyone worked as a team”

Review by
06/29/2020

“Jason Gilligan spent countless hour investigating and trying to solve annoying whistle coming from new water heater. He handed over to Zactk o put new eyes and experience into solving to problem.”

Review by
06/29/2020

“Everyone!”

Review by
06/29/2020

“Always feel like this after their visit. They are the best!”

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

“All”

Review by
06/29/2020

“Every time I've used Heritage for either plumbing or electrical work, they've done top-notch work.”

Review by
06/29/2020

“I have had a variety of work done by different Heritage employees all were very professional.”

Review by
06/29/2020

“I have been with Heritage for many years and I have never been disappointed with their work or anyone that came here. It is easy to get an appointment. Everyone is very pleasant and those who come to do work are on time, or if they can't they or someone else will call to tell you when to expect them. It is a very efficiently run company.”

Review by
06/29/2020

“Good work. Good technicians.”

Review by
06/29/2020

No review comments provided

Review by
06/29/2020

No review comments provided

Review by
06/28/2020

“Hollywood Joe mike William bill”

Review by
06/28/2020

No review comments provided

Review by
06/28/2020

“They work on commission and will do anything they think they can get away with tonight you excessive rates. I've tried them twice. One they tried charging me thousands of dollars for basic electrical work that I subsequently paid only a few hundred bucks for from an independent electrician. In the second attempt to use them, this time to repair a small drip and replace a filter on my gas furnace, they told me wife it was not easy to service and gave her two quotes for the services, both of them over $3k. Then they said the best thing to do was to replace the entire unit for ?just a couple of thousand more,? hoping she would bite. I shook my head in disgust when she told me. My furnace was less than 6 years old and there was no way it needed to be replaced, as confirmed by a different HVAC professional.”

Review by
06/27/2020

“Bob Josephson”

Review by
06/27/2020

No review comments provided

Review by
06/27/2020

No review comments provided

Review by
06/27/2020

“Work is superb”

Review by
06/27/2020

“I believe his name is Scott”

Review by
06/27/2020

“The guys doing the work were polite”

Review by
06/27/2020

No review comments provided

Review by
05/20/2020

“I would give 5 stars to the young man who came out to work, but, I'm afraid I do not remember his name.”

Review by
05/13/2020

“Everyone was nice to deal with. The repairman that found the issue with my old furnace was excellent and showed me each issue clearly. The man who sized the new unit explained it perfectly. The installation crew and electrician did a great job and an excellent walk through.”

Review by
05/13/2020

“Had never worked with Heritage before....called Sean's manager to check out his qualifications....prompt response and after speaking to manager had no worries. Sean was outstanding.”

Review by
05/12/2020

No review comments provided

Review by
05/12/2020

No review comments provided

Review by
05/11/2020

“They should all take a bow.”

Review by
05/11/2020

“Job even looks professional. Solder joints, wire runs, connections, etc very neatly done.”

Review by
05/11/2020

“Their technicians are always friendly and well versed in their business. They take the time to explain everything they are doing and anything necessary to do their job efficiently. Always respectful and competent.”

Review by
05/11/2020

No review comments provided

Review by
05/11/2020

“Heritage is quick to get someone over to address any concerns or work on an install”

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