Cranney Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cranney Home Services has received 4.6 out of 5 stars based on 60 customer surveys.
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3rd year as a Best Pick Call
"It's a simple philosophy—exceed the customer's expectations at a fair price. We are a full-service heating, cooling, electrical, and plumbing company. Our trained and certified team of professionals is committed to keeping your home safe, comfortable, and efficient and making your lives easier as homeowners."

Brian Cranney | President & Founder
Company Information
Services Offered
Cranney Home Services performs a range of electrical services for residential and commercial customers, including the installation, upgrade, and repair of lighting fixtures, fans, outlets, switches, circuits, and panels. The company also offers electrical safety inspections and 24/7 emergency service.
Warranty
Cranney Home Services offers three-year parts-and-labor warranties on all work performed.
Company History
The family-owned company began servicing the Boston area in 1985.
Distinctions
The company was named a Greater Beverly Chamber of Commerce 2016 Corporate Citizen of the Year nominee.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that it donates $1,000 a month to local, nonprofit groups.
Licenses
#11918
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

Cranney Home Services has received 4.6 out of 5 stars based on 60 customer surveys.
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43
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11
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“The second time, they weren't able to find out exactly what the problem was.”

Review by
04/02/2018

“They run a tight ship. They never got back to have an inspection.”

Review by
04/02/2018

“They did a good job.”

Review by
04/02/2018

“It was good.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“They are really honest. You can see everything that is in the contract, in the job. They are on time and they leave it clean and are perfect with times. The job is perfect, no questions asked. Anything you discuss with them, you see in your home. I cannot say anything negative. I want to say thank you to Scott and the salesman and everyone from customer service to accounting to the electrician, the plumber and assistant plumber. I am really happy with the energy efficient heating system in my house. They had perfect customer service. They called me back and were excellent. They are good with time, and if you call with a problem, they will come out on the same day. I have never seen another company this good.”

Review by
03/06/2017

“Cranney did a small electrical job for me. They were very responsive. It was an emergency situation and they came quickly and took care of the job. The workers were fine. They were good, professional, and competent. It couldn’t have gone better. I would give them an A for my overall experience.”

Review by
03/01/2017

“They were very prompt with getting back to me. Their customer service was great. Their technician was great. It was just a really good company and I would work with them again. They installed a new heater in my house. It came with some electrical work as well and they took care of that. I would do a B+ for them.”

Review by
03/01/2017

“I liked that their people show up in well-marked trucks. They are properly uniformed and attired. They’re very professional. They clean up after themselves. The job seems to get done correctly the first time. They do my furnace maintenance, heating and cooling, and they've also done some electrical work for me. Overall, I suppose I’d have to give them an A. I haven’t had any reason to complain.”

Review by
03/01/2017

“They seemed to be pretty responsive in taking care of things. When I did have a dispute about the pricing they worked with me on it. They've done some heating service, water heating service other than the regular maintenance. The electrical work was only checking things as part of checking on all the different services to the house but I have not used them for electrical work. Overall, I’d give them a B. The only minor issue I suppose would have been better communication with the onsite technician sometimes.”

Review by
03/01/2017

“The good thing was when they gave me a time they called 15 minutes before and told me they were on time and were coming. They weren’t really ever delayed but they definitely came. The other thing I really liked was that they put those little botties on their boots so they didn’t drag dirt in the house, which was good. I’ve had a number of different things done. They did some plumbing and electrical. They were very good in everything. They do a lot of everything. I would give them an A.”

Review by
03/01/2017

“I like the scheduling, follow up and professionalism. They've done some plumbing and electrical work for me. Overall, I’d give them a B grade.”

Review by
02/20/2017

“They did some venting and air intake work. They installed a microwave and did some plumbing work. They did the job and they did it right. They were a good bunch of guys and they did their job well. I’d give them a B for the overall experience.”

Review by
02/06/2017

“It needed a pod so that it could stay lit. It kept shutting off. They got it to stay on. They were pleasant and they kept coming back because they couldn't get it to work. It ended up being the valves so we had somebody else come and do those. I'd give them an A. They're very good.”

Review by
02/06/2017

“I worked with them on two different occasions. One was good and one wasn't so good. I had a couple of experiences with them in my business. In both instances, they were good experiences. They did some AC work the first time. They really didn't do much and then they did some plumbing work, which I was happy with. The second time was at my home. It took two or three days before they were able to come out. It was a plumbing issue. They charged me $5, $49, $95, something like that just to diagnose the problem. Then they want $45 to fix the problem. I thought that was highly outrageous seeing how it was only going to take them a half hour to 45 minutes. I refused to have them do the work and I called the plumber that I'd used in the past who was really busy and that's why I called Cranney. I called the plumber I used in the past and it cost me $15 to have the job done versus $45. What was good is that they were on time, of course I was the first call in the morning so that helped and they got the job done. It was a little expensive, but I felt comfortable with it even though it was a little pricey. I wasn't that uncomfortable with it, whereas with my personal experience, my home experience. I'm just glad I didn't go forward with having them do it because I just wouldn't have felt at peace with that. I had to wait all day for the guy to show up and it was two to three days out from when I called and made the appointment. The people on the phone are good. I blame the technician for getting there so late. Overall, I would give them a C. One's commercial and one's residential. To be fair, the commercial was good and the residential end sucked. I don't think I'd recommend them unless they're desperate and they can't get anybody else, they can give them a shot. They'll eventually get there.”

Review by
01/23/2017

“They explained what they were doing. They were upfront as far as prices before they did it. I think they're a little expensive, but they did their work according to our agreement. They did electrical work. I'd give them an A across the board. They did what they said they were going to do. They did it to my satisfaction.”

Review by
01/23/2017

“We've had a good relationship with them. They're professional. They did electrical and HVAC work for me. I'd give them an A+. They did everything we asked.”

Review by
12/08/2016

“They did some electrical work. They solved the problem. The worker was very professional and worked well. I'd give them an A for the overall experience.”

Review by
12/08/2016

“They did electrical and plumbing work. They came and just did the job. Everything's positive with them. I'd give them an A overall. I'd be likely to recommend them.”

Review by
12/08/2016

“They were actually horrible. I'll never call them again. I had them. I signed up for one year and at first they came and did a bunch of work for my house. They did some electrical. They did some plumbing. The electrical came out fine. The guys came in. They gave me a price. They did all of the electrical work and that was fine. Then I called them back because there was a water leak and they sent me an apprentice. He had to replace a ball valve and a four-foot piece of proper pipe. They sent me an apprentice. The kid spent four hours trying to get the pipe together. He couldn't get the water out of the lines. He was working until nine o'clock at night. I finally had to say, 'Kid, listen. I've got kids. If you can't get this thing in a few more minutes, you're going to have to come back the next day.' He got so aggravated. He was a nice kid, but he came back the next day. I let that go. Then I was having a problem with my boiler. I think it was a plumbing issue on my boiler. The guy comes over and he says to me, 'Oh you've got a cracked can. It's going to be about $2, or $25 to fix.' I go, 'I'll call you back.' So I call another plumber to give me a second estimate. The plumber comes over and he's like, 'You don't have a cracked can. Your can is made out of metal. It doesn't crack. The reason your boiler is losing water is because the duct work on the top is crooked.' He undid a screw, he straightened it out, put the screw back in. It took him twenty minutes. He said, 'I just stopped your leak.' Meanwhile, Cranney wanted to charge me $2, or $25 for a cracked can when that wasn't even the problem. I'd give them a C overall. The guys were nice. The employees are nice. It's not that fault. The girl was pretty rude on the phone to me. I won't use them again.”

Review by
03/08/2016

“They were very helpful. They were determined problem solvers. Our situation was sort of not a very common problem, and they didn't stop. Like, they occasionally kept trying to figure out what was wrong until they fixed it. They were resourceful and knowledgeable. It was on our HVAC unit. Our heat wasn't working, so they troubleshot our system and cleaned out our chimney, cleaned our filters, and looked at the fans. They just did a full workup and then found that our new thermostat that had been installed was wired incorrectly. So, they had the wiring guy come out, and it was just really quick. They called him up; he was working another job, but he finished that and came right over, so they were very punctual. They were great. I liked them a lot. I'd give them an A.”

Review by
02/10/2016

“They did exactly what they said they would do, and they told me up front how much it would cost. I was just very pleased. I had two things done. I had electrical work done, I had an overflow in my cellar, and they took care of that. It was a plugged sewer pipe that they took care of. I heard about them because one of my friends had some work done by them. I'm pleased with their work. I'm going to say A- because they try to talk you into a service contract, and as a retired person, paying $20 a month is a little bit more than I can swing. Then for that $20 a month, you get a certain percentage off your next service, but the problem is I didn't use the service, and so I'm paying $20 a month basically for nothing. That was the downside. That was my fault, though, in a way, because I bought into it. I have since gotten out of it, but I think they should just offer it across the board. Once you pay your bill, they should be happy to get their money. If you recommend them or something, then they will give you some kind of credit or something.”

Review by
02/10/2016

“They did plumbing work. They did a good job; they were a little bit expensive, but we would probably use them again. They changed the valves in the shower. I'm the one that recommended them to my wife. The reason I liked them was because they did everything. They did electrical, plumbing, and HVAC, and that's convenient to me to have one vendor do all of those services. We haven't had anything broken down lately. I give them an A.”

Review by
02/10/2016

“They were fine. I didn't like that the prices were a little up there but they were very good. They replaced a new circuit breaker at one point. I've had them do both electrical and whatnot and I'd call them again but I've always been able to find someone else who was a little less expensive. I had no fault with their work or their time frame or anything else. The reason I called them I had a brother in law who was a mechanic in Denver and he told me I had some work I needed to be done and he was telling me they did all of the work there so I gave them a call and it was fine. I was recommended by a family member. At least a B.”

Review by
02/10/2016

“They were quick and efficient, and they got it done. They did some electrical work. I think they moved a couple light switches for me and installed an outlet in a new location. I'd say they’re an A.”

Review by
02/10/2016

“They did the work, they were nice, they got it done quickly, and they got it done well. They did plumbing and electrical work. They replaced a disposal, and they did some work on overhead lighting. I'd give them an A.”

Review by
02/10/2016

“It was a little while ago that they did the service, but it was very good and I would definitely use them again. They did electrical work. It was to check to see if some wires were live. I would give them an A.”

Review by
02/10/2016

“They came, did their work, and left. I think it was electrical work. I chose them because they're always available. They’re A+.”

Review by
02/10/2016

“They were all right. They fixed a light in the kitchen. It was minor stuff. He's an A. He's a good man.”

Review by
06/08/2015

“They were fast. They did exactly what I needed. They were courteous, and they were quick. They did electrical work. We couldn't get power to certain areas, and they came in very quickly and troubleshot it. I would give them an A.”

Review by
06/08/2015

“They’re good guys. I had work. They come when they say they're going to come. They do what they say they're going to do and fix whatever's broken. They tuned up my generator. They put it in. The price on the generator was more reasonable, and the guys were out here. They came when they said they would come, and they did the work—a nice, clean job—and cleaned up after themselves. They were fine. I would say I'd give them an A.”

Review by
06/04/2015

“I like their promptness, communication, and their price was competitive. They did a whole house drain. I've used them for several things. They drained the whole house and winterized it for me. They have done electrical and HVAC work for me in the past. I would grade them an A.”

Review by
06/04/2015

“Cranney Home Services was awesome. They were very honest and punctual, and I liked everything. They did a once-over of the electrical system for a house we were buying, and they did an A-worthy job.”

Review by
06/03/2015

“The people that come are honest-looking, neat-looking, and pleasant. They do the work, and overall, I would say it’s definitely a positive experience. The first time, they moved a switch from one location to another. They had to make a whole ceiling and different things, but that was all taken care of. The second time, they put LED lights underneath the counter, and the third trip was to replace two more switches and to mount a receiver in the heater so it would work with a wireless thermostat.”

Review by
06/03/2015

“Our electrician from Cranney Home Services is wonderful. We’ve been more than pleased with anything he’s done. They do great work, they come promptly, and they clean up after themselves. I think they’re excellent, and we’ll definitely use them again—they’re the first person we call. They repaired our intercom most recently. I’d give them an A.”

Review by
06/03/2015

“They were great. They were very thorough. It was a very cold night that they came and worked on my heating system and they stayed very late until I had heat. I couldn't have asked for more. They didn't leave me in the cold, literally and they were just responsive. I had one of the reps, Shawn, who was my point of contact. They followed through on everything they said they were going to do. They were great. I was really pleased with everything they did. They were certified. They were willing to give it to me in writing, that I didn't have any knob and tube wiring. They did a very thorough job and they saved me 8,000 dollars giving me the honest feedback. I'd give them an A+.”

Review by
06/02/2015

“I own two homes and they had the work done at the rental. They were very responsive. They worked with us on what we needed in terms of documentation, scheduling, being flexible and it was one stop shopping. Everyone worked for them, the plumber, electrician, so it was very easy for scheduling, for getting everyone together. They were installing a new heater and new air conditioner. I'd give them an A-.”

Review by
06/02/2015

“We scheduled it online and they were there the next morning to repair our thermostat. They did very well. They just replaced a wire in the back of the wall and connected our new thermostat for us. It was about eleven o'clock at night when we realized our thermostat wasn't working. I'd give them an A, they did great work. They were a little bit expensive, but other than that, they did great work.”

Review by
06/02/2015

“I think that the service that they provided was for our heating. It was getting too hot in the house so they replaced some parts. I like that they came out quickly, and they serviced it quickly. They have a nice reputation, so we were happy with the service. They replaced the circuit board and some dampers. I would grade them as an A.”

Review by
06/02/2015

“I wasn't happy with the plumbing services. I wouldn't work with them again. I'd give them a D for plumbing. The electrical was fine. They get a B on electrical.”

Review by
06/02/2015

“Cranney Home Services was good. They were coming to fix an electrical thing. They were polite. They were nice. It was good.”

Review by
06/02/2015

“I like that they are available when you need them and do what they're supposed to do. I'd give them an A. They did electrical work.”

Review by
06/01/2015

“We used them once. It was electrical work. They were prompt and on time, and the quote was accurate. I'd give them an A.”

Review by
06/01/2015

“Cranney is good. They came when they said. They were quick to go. We had some lighting on one of the rooms. I don't know why I chose them, he's close by. I'd give them a B I guess.”

Review by
06/01/2015

“They were prompt, they showed up when they said they would, and they took care of the problem. They fixed a light for me, and I'm certainly thinking about using them in the future. I decided to give them a try. I'd give them an A+.”

Review by
06/01/2015

“I liked their response, and the service personnel were nice. They did some service work and repairs to my whole-house generator. I chose them because they were certified by the manufacturer of the product. They'd get an A from me.”

Review by
06/01/2015

“They were there when I called them and they came when they said they would. They did some electrical work. I think at the time we were a member of their business. You pay them like 20 bucks a month and then when the time comes, when you need them, they do some work for you. They allegedly do it at a lower price based on what you already paid them, clever idea. I'd give them an B.”

Review by
06/01/2015

“They were very professional. We did call them because they didn't connect the water outlet to the right location and so we had water come all back into the house and then they came back and fixed it. They came right away and took care of the issue immediately. They came and changed our oil to gas conversion. I'd give them a B. I would recommend them to family and friends.”

Review by
06/01/2015

“It's been a while since they've been there. They're fantastic at what they do. The guys who came out were very professional. I called them out because I had a power issue. They had to basically just do some work on the circuit board and put a new breaker in. They were highly professional, told us what we needed and got the job done quickly. I'd give them an A+.”

Review by
06/01/2015

“The people that came actually did a good job. It was one manager, the guy that came out, the original guy that came out, he's a really good guy. They did a trench for a wire. I would recommend them to family and friends. I'd give them a B+. They could get an A if they were more timely.”

Review by
06/01/2015

“We only had them here once. We haven't had a lot of work with them. They came right over and did the service for us. I didn't have to wait three days or something for them to come in. They're very efficient—they did the job and left. I had a separate fan in my bathroom, and I wanted it changed so I could have a fan and a light together, and they did that. They did a couple wall plugs that were not working properly. I think that was it. It was kind of a simple thing. It wasn't a very involved big job. First off, we called them, and we got a quick response. That made us happy. They're very efficient. They came over and did the job and left, and that was it. I think I paid them here when the job was done. We would give them the A grade. They were very nice. The two men they sent over were very efficient, did the work, and left everything clean, and we were happy with them.”

Review by
06/01/2015

“Last December, they came out because I didn't have any heat. So I was desperate for somebody to come out and they had a 24 hour service. The positive part of it is, I called two people. Cranney was the first one that responded back to me. Cranney came over, I think his name was Jason, and we went over the gas burner. He's a plumber by nature and I don't know if he does HVAC or not but from what I understand, he's a plumber. So what he did is he put a brand new pilot light in there and basically said if there was anything that happens to it, like a problem, he would have to check if the actual part itself was available where he is. He said if I had any problems with the pilot light, to give him a call. And I know he had a hard time starting the new pilot light too. I put the heat on and then he left. Within an hour and a half, all of a sudden, it's getting cool in my house. I remember calling Cranney back up and spoke to Jason again and he told me that I would probably need a new pilot light. Jason said that he had to go back to his location to find it. They didn't have the part, so he said he could get it here Monday. Since I didn't have the part and I was desperate, I then called another company. I was so impressed with the other company. He said the pilot light's fine. He had the part on his truck. And they replaced it right then and there. The problem with Cranney is a couple things. The business did not have the part they needed on my gas furnace. Had he tested the part, he would realize that the part was not working right and at that point, he could've taken care of the problem at the same time. Jason did not test the HVAC part, which needed to be replaced. So as a result, that caused additional stress with me because I had to get somebody else to do it. But Jason did follow up with me.”

Review by
06/01/2015

“I will never use them again. I felt like I was overcharged. The service person was there for about an hour, and it was like $800 for labor, which was absolutely crazy. He wasn't even there an hour. He had his book, and he opened his book up to the pages. He had prices for everything, and he wasn't even there an hour. The labor cost was probably $600, and parts were probably a couple hundred. I don't remember the exact number, but it was outrageous. He did a good job. The work was fine, it's just I would never use the company. I felt like I was way overcharged. I chose them because someone recommended them. I had another electrician doing the work, but someone else recommended them, so I called them. The serviceman did a good job. He had his little notebook. His notebook explained everything he was going to charge me for. He wasn't even there an hour. That kind of labor cost, I thought, was a little bit absurd. I think I'd give them an F because like I said, it was because of the cost. I would never pay that kind of money. The serviceman did a nice job, it's just the rate was outrageous. I'd give them probably an A on service. The price was ridiculous. I mean, I was shocked when he handed me the bill. I was absolutely shocked. It was 700 some-odd dollars. He wasn't even there an hour. He put a light in, and then he had to do some troubleshooting or something for me. It was just outrageous. But the serviceman was very kind and very efficient, and I certainly had no problems with the service; I just had problems with the price.”

Review by
06/01/2015

“They sucked. They were overpriced. I had two appointments in the same day. My first appointment was with an electrician. The kid talked himself out of doing the job, like, ‘I'm a tradesperson; I just don't have time to do it.’ He's like, ‘Oh yeah, you know, I can't do it.’ I'm like, ‘All right, well, you don't want to do this? I have a light in another room that you can do.’ And then I showed him the other room, and he gave me the same song and dance. So I told him, ‘Obviously, you don't want to work today, so just get out of my house.’ It's hard to break down in a couple sentences. The plumber came later on in the day. They have a flat rate price, and they wanted to charge me—like, gouge me—for replacing faucet handles at a flat rate. If it was a $200 job, that would be overpaying. I think he wanted to charge me $800. I was pretty pissed. I used them about two years ago. I had a real positive experience. The guys came out, and they installed a bathroom vent in my ceiling. Those guys were awesome. I had a really good experience. They were a little pricey then, but I figured I would try them because I had a good experience. After this last time, I'll never use them again. They clearly didn't want to do the work. They were just horrible. They very first one, I would've given those guys an A—they were pros.”

Review by
05/26/2015

“I called back the next day and told the lady that Cranney was absolutely perfect. I have no complaints, and they cleaned everything up very well. Everything has been perfect. They did good work. I had a plug in a drain going outside, and they took care of it. They ran the camera through, showed me everything going out to the sewer, and connected a wire into a single outlet where it should've been when I bought this house. So they did everything right. That's about all I can say. I give them an A+.”

Review by
05/26/2015

“Cranney Home Services is absolutely fantastic. I like everything about them. They’re responsive and professional, and they’re good people. They do plumbing and electrical work—anything you need done. They’re tops. I would rate them as an A+.”

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