128 Plumbing, Heating, Cooling & Electric
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 150 customer surveys conducted through Our Research Partners.
5
118
4
14
3
6
2
7
1
5
6th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 30 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

Ryan Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs electrical panels, switches, outlets, ceiling fans, generators, security systems, surge protectors, circuits, wiring, smoke and carbon monoxide detectors, and bathroom exhaust fans. 128 also provides service plans, up-front pricing on every job, financing options, free consultations on HVAC equipment, and a full range of plumbing and HVAC services.
Warranty
128 offers a satisfaction warranty on all services and installations.
Company History
128 started in 1992 by one plumber with a whole-home approach toward services.
Distinctions
128 is a Mitsubishi Diamond Elite Contractor, a Water Quality Association member, and a member of the ACA/NE.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
78 Foundry Street
Wakefield, MA 1880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#22151

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 150 customer surveys conducted through Our Research Partners.
5
118
4
14
3
6
2
7
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
10/01/2021

No review comments provided

Review by
09/29/2021

“Most times 128 won't fix a small issue. They usually recommend replacement of the entire sink, fuse box, pipe system, etc.. I was overcharged for the sump pump I purchased a few years ago.”

Review by
09/14/2021

“Disposal repaired in short order. Nice job.”

Review by
09/13/2021

“We would recommend 128 Plumbing to a friend!”

Review by
09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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Review by
09/13/2021

“I have not received my rebate, and I was promised something that has still not been delivered.”

Review by
09/13/2021

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Review by
09/10/2021

“Have used the company several times over several years. The technicians have been very professional and a pleasure to work with. I will call upon them again!”

Review by
09/09/2021

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09/07/2021

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09/06/2021

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09/06/2021

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09/06/2021

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Review by
09/06/2021

“I have used 128 for plumbing, heating, and electrical work over the past 4 years. I am very satisfied with the company and the technicians. I selected them to replace the old gas boiler and hot water heater with a new, high energy combo boiler unit that has saved us a lot of money on our gas bill. If you are looking for a reputable company to do Plumbing, Heating/Cooling or electrical work, I would say you can confidently select 128 for your job.”

Review by
09/06/2021

“The service is always good, but the prices are well above the competitors. - even after tge member discount. It makes we think twice before signing in.”

Review by
09/06/2021

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09/02/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“They were just fantastic.”

Review by
09/01/2021

“They did a great job installing my new furnace.”

Review by
09/01/2021

“The company was quick to respond!”

Review by
09/01/2021

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Review by
09/01/2021

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Review by
09/01/2021

“I think they're overpriced, some of the work I've had done is bad, and I think they're untrustworthy”

Review by
09/01/2021

“I felt that the companies only concern was trying to upsell their services! They stated I needed a new boiler and after having another company out to access the situation I found out that I did not need it. I felt they only wanted to take my money regardless of my needs!”

Review by
08/31/2021

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Review by
08/30/2021

“`````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````”

Review by
08/30/2021

“Yes, I would recommend 128 plumbing.”

Review by
08/29/2021

“They were fast and explained everything very clearly with all work we have had done.”

Review by
08/29/2021

“128 Plumbing, Heating & Electric has some of the very best people. Projects large and small have been very successful with this team and the quality of their work is never off the mark. Even in times when we've had to have them come back, it's been quick, efficient and without a lot of work or complaints (which is an issue I had with past HVAC companies!) I would and do highly recommend 128 to whomever is looking for a good, quality, value team.”

Review by
08/28/2021

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Review by
08/28/2021

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Review by
08/28/2021

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Review by
08/26/2021

“good communication before and during the project; respectful of the homeowners while the work was being done, cognizant of noise and the disturbance and worked with us to schedule work at the most convenient time for two people working from home; up-front about costs and any potential issues; patient when small requests were made; there was a piece of line cover that was faulty and came off due to a storm a few months after installation, but 128 was quick to respond when it was brought up and then was prompt to return and fix - no issues since electrical work was good, though the job site in the attic was not completely clean and we do have one light that was installed that flickers from time to time”

Review by
08/26/2021

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08/26/2021

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Review by
08/26/2021

“no”

Review by
08/26/2021

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Review by
08/25/2021

“We were told about this group and their work after they completed a similar job for some friends nearby. Their product knowledge, communication, and business processes led to a very satisfying install - of only most companies were as responsive and committed to customer satisfaction as these guys. Not one of their team made presumptions about the project without checking with a specialist or leader to confirm the planned steps were appropriate.”

Review by
08/25/2021

“A great experience from start to finish, have and will continue to recommend them.”

Review by
08/25/2021

“128 Plumbing has a deep drive to make sure the customer is happy with their work, and the overall products they install. You can't ask for better the 128.”

Review by
08/25/2021

“The guy that came out was really nice.”

Review by
08/25/2021

“excellent experience. Prompt and clear communication on proposal. Work completed well and on time. Service team was personable and pleasure to do business with.”

Review by
08/25/2021

“They came out to fix my mothers air conditioner and did a fantastic job”

Review by
08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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08/25/2021

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01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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Review by
11/23/2020

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11/23/2020

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Review by
11/23/2020

“Always do a great job! For the heating service, the tech was on time, worked quickly, and was clear about what he did and the additional work he would recommend (and how urgent it was).”

Review by
11/17/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/11/2020

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11/10/2020

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11/10/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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Review by
11/08/2020

“Darren is great. They are so nice and very responsive. Quality work.”

Review by
11/06/2020

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11/06/2020

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11/06/2020

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11/06/2020

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11/06/2020

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Review by
11/06/2020

“When there was a problem they were very difficult to work 2ith to resolve the problem.”

Review by
11/05/2020

“They were very professional and answered all of my questions.”

Review by
11/05/2020

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Review by
11/05/2020

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Review by
11/05/2020

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