128 Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.3 out of 5 stars based on 84 customer surveys conducted through GuildQuality.
5
58
4
12
3
4
2
5
1
5
4th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs switches, outlets, ceiling fans, generators, security systems, surge protectors, circuits, wiring, electrical panels, smoke and carbon monoxide detectors, and bathroom exhaust fans. The company provides service plans, up-front pricing, financing options, and a full range of plumbing and HVAC services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing was a Top Ten finalist for American Standard's 2019 Building a Higher Standard Award. The company is a Mitsubishi Diamond Elite Contractor, a National Grid Value Plus Installer, and a member of the ACA/NE.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
78 Foundry Street
Wakefield, MA 01880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#22151

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.3 out of 5 stars based on 84 customer surveys conducted through GuildQuality.
5
58
4
12
3
4
2
5
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
09/24/2019

No review comments provided

Review by
09/21/2019

“Dave, Chris Norman all the technicians and office people terrific”

Review by
09/04/2019

“They are very knowledgeable and gave me good recommendations. They are very professional.”

Review by
09/03/2019

“They met my expectations in that they did the work they said they were going to do.”

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

“I would like to recognize Nick for his exceptional service. He fixed my water heater last year.”

Review by
08/15/2019

“I would like to recognize Wayne.”

Review by
08/15/2019

“I would like to recognize Barry Cady for his exceptional service. He was fabulous.”

Review by
08/15/2019

“I got a rate over the phone and the guy charged me a different amount when he did the work.”

Review by
08/09/2019

“Everyone was super nice and returned phone calls promptly.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Quality of the work was excellent.”

Review by
08/05/2019

“Dominic came to install my recent purchase of a new toilet in my home . He identified a running water condition in my basement toilet which he corrected and installed a shut off valve and new water meter gauge. upon receipt of bill he asked for a $400. deposit against the total”

Review by
08/05/2019

“Job done quickly. Showed up on time.”

Review by
08/04/2019

“I don't remember his name, but the guy who came out initially to do our work (another guy had to come back to finish because of part order) was really excellent--very professional, very communicative, very friendly and in good spirits especially given that he'd had some truck troubles that day.”

Review by
08/02/2019

“The people answering the calls were great. The electrician kept his appointment with me even though his van broke down. He communicated this ETA well. 123 took my service call and scheduled me when other companies did not even respond.”

Review by
07/30/2019

“Joe who did the installation was extremely knowledgeable and professional, he never cut corners on any work and the quality of the work is impressive both in its architecture and engineering. We've gone through one winter since the work was completed and everything worked great with no problems (thank you Joe).”

Review by
07/30/2019

No review comments provided

Review by
07/29/2019

“Very professional, excellent service”

Review by
07/29/2019

“Nick, Eric and Chris were awesome!! Clearly explained what they had to do to complete our project and then even came back when we had a follow up question after the work was done.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Nick, an electrician. Great guy.”

Review by
07/29/2019

No review comments provided

Review by
07/27/2019

“I would like to recognize both of my technicians for their exceptional service. They were great.”

Review by
07/27/2019

“They met my expectations.”

Review by
07/27/2019

No review comments provided

Review by
07/27/2019

“They met my expectations.”

Review by
07/27/2019

“I was highly dissatisfied they took advantage of the bad weather they grossly overcharged me. At 1/6th a rater they cashed in. They tried to charge for more things than they did.”

Review by
07/26/2019

“The master electrician Nick Caruccio.”

Review by
07/26/2019

“Very accommodating to my schedule. No surprises, keep me informed about what needs to be done. Excellent work. Everyone is professional and courteous..”

Review by
07/25/2019

“I would like to recognize Dominic for exceptional service. Everyone I interacted with was phenomenal.”

Review by
07/25/2019

“They were efficient, neat and did a very good job.”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“Wayne and Eric”

Review by
07/25/2019

“This is the best company! Basically one stop shopping for anything and everything you need for your home!”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“$1.5K seemed a bit steep for 2 hours of work.”

Review by
07/25/2019

“The only interaction I have with 128 was extremely negative, I would give 0 stars if I could. I inquired about a free estimate online for a panel swap of my electric service. The electrician arrived, looked at the panel for 5 minutes and then said it was $50 for the estimate. Then the electrician took a few minutes to draft up an estimate for the work and came back with an EGREGIOUSLY HIGH estimate which was more than double 4 other quotes I received for the same job. I would not recommend.”

Review by
07/24/2019

“Great communication at every level”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Outstanding beginning to end ”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“After hours emergency response - excellent! Knowledge and expertise, excellent. Best of all, they seem to love the challenge of a mystery leak - very impressive how they really stick it out and try to resolve your issue.”

Review by
07/24/2019

“every other area but the 2nd floor”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Your prepaid plan gives a discount, so you charge 3 times as much and then discount it to 2 times as much as anyone else. A ripoff.”

Review by
10/23/2018

“I would like to recognize the installation team lead because he arrived at my home at 7 am every morning. The team, in general, did a good job. I would also like to recognize Mike and the very first person I contacted because she helped me to schedule the evaluation. She sped up the entire process and I appreciate her helping me right away. The entire team deserves to be recognized and they also follow up from beginning to end. I even received a message from Gene from the installation team to help file a rebate after the installation. Also, the owner, David, came to asses the project.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“I was satisfied with their responsiveness. They came very quickly.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“The workmanship exceeded my expectations.”

Review by
10/02/2018

“They were prompt. They did a good job of covering carpets and stuff while cutting holes in the wall and ceiling. They were good at cleaning up. They were very well spoken; they didn't give you half-answers or anything vague. They were very approachable.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“All over, everything! The time, being pleasant, the cleanup, everything was just fabulous!”

Review by
10/02/2018

“I was most satisfied with their professionalism and customer service,”

Review by
10/01/2018

“They met the expectations that I had.”

Review by
10/01/2018

“They didn't finish the job and I called several times to ask for an update and I still haven't heard anything.”

Review by
09/29/2018

“All areas. They set up the appointments quickly to get people out here, were very clear about what it's going to cost and how to do it, and they follow through. They worked on multiple areas in the house and they cleaned up entirely. It was very nice.”

Review by
09/27/2018

“They installed the washer and dryer.”

Review by
09/27/2018

“They met my expectations in all areas.”

Review by
09/27/2018

“laying out the process of what all needs to go next.”

Review by
09/27/2018

No review comments provided

Review by
09/27/2018

“Everything was good with them. I have more work scheduled in the future.”

Review by
09/27/2018

“He figured out a much easier, cheaper way to do the project. That was awesome.”

Review by
09/27/2018

“I would recognize the person who did the job for exceptional service. He did a great job.”

Review by
03/27/2018

“They are pretty good! I will probably call them again!”

Review by
03/27/2018

“There was a bit of a lack of communication at the end of the project about them communicating with Mass Save and what they were talking about. This has created some lengthy timelines with Mass Save that I have had to call them about.”

Review by
03/14/2017

“They were honest, and they were punctual. They really explained everything to me. They come into your home, and you don't know what they are doing, because clearly you’re not the professional. But the way they went about everything was just so comfortable. They were an honest company. They did electrical work. I would definitely grade them an A+.”

Review by
03/14/2017

“It was just very expensive that's all. They just did what I asked them to do. They replaced a switch and replaced a light fixture and put up some lights in my cellar. Nothing special about it. They did fine. I would grade them an A. I think they did a fine job. There was a problem with a light switch that didn't work, and he spent a long time on it. I don't know if I was charged for that, but he never found the problem. They were really, really expensive.”

Review by
03/14/2017

“They do a number of things for us, including smoke detectors. They installed some new ones and replaced others. Across the board, I'm satisfied. They were on time, did what they said they would do, and gave copies of everything, so it was good.”

Review by
10/27/2016

“They're great. I was really pleased with the work they did for me. We had them on board twice. Once to recondition a condenser and handle our air units, and another to service a leaky condensate pump. They're a solid A.”

Review by
10/27/2016

“They're good. They put in a new heat system and also they put in an air conditioner. They're the highest grade—A+. This guy did a really good job. They come right on time. They're very good.”

Review by
10/27/2016

“I had my central A/C unit replaced. I'd give them an A+. They were prompt, on time, and courteous. They were accommodating to our schedule. Just overall very helpful.”

Review by
10/27/2016

“They put in a natural gas heater for me. It involved a little bit of electrical work. I'd give them an A.”

Review by
10/27/2016

“We had a mini split installed. I'd give them an A+. I'm very likely to recommend them.”

Review by
10/27/2016

“They put in a split-unit A/C system. I would give them an A. I would recommend them.”

Review by
10/27/2016

“It was an emergency job. They did a plumbing repair. The pipes froze. The second thing they did was install a brand-new furnace/boiler for the heater in the house. The third thing they did was electrical repair to the electrical box. It was damaged and had to be replaced due to the flood. It's an A+ experience. I've already recommended them to some people. They did the work in February. I think that the manpower stood out. They had enough people to handle a big catastrophe on very short notice. I don't think anybody else would be able to do that. They had multiple people of different specialties working for six days in a row, so they had sufficient manpower to do it.”

Review by
10/27/2016

“It was a good experience. I had one job where they fixed my A/C, but then I had another job where there was some water in my basement. Turns out some of the pipes were backed up that the condensation would come out of and they replaced those. It was a good experience. I just wish that type of work was not expensive but that's anywhere you go. They did a great job. I'd give them an A. They didn't do anything wrong.”

Review by
03/14/2016

“It was a really positive experience with them. They were timely, really timely and they did exactly what they needed to get done without any issue afterward. It was solid work and reasonably priced. They came out and they installed electrical wiring in a couple different parts of the home. They kind of cleaned up some faulty work as well. I would absolutely recommend them to my family and friends. I’d give them an A.”

Review by
03/07/2016

“They were great. They did a bunch of stuff for me. They put in a bathroom ceiling fan, they replaced some switches that weren't working, and they did the plumbing and electrical work for a washer and dryer. I found them because they were local. They’re an A by me.”

Review by
03/07/2016

“They thought they knew what they were doing but they didn't. I would say they were as bad as the rest of the HVAC companies, so they were a C. At the end of the day, it was something simple and that the dehumidifier was wired wrong.”

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