128 Plumbing, Heating, Cooling & Electric
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.4 out of 5 stars based on 105 customer surveys conducted through GuildQuality.
5
73
4
16
3
4
2
7
1
5
5th year as a Best Pick Call
"As a local, family-owned-and-operated business for over 25 years, our service is where we shine. We are truly committed to providing customers with the utmost professional experience. Our technicians are skilled and experienced in handling your home's needs, and we take pride in completing our work down to the very last detail."

David Williams | President
Company Information
Services Offered
128 Plumbing, Heating, Cooling & Electric services, repairs, and installs switches, outlets, ceiling fans, generators, security systems, surge protectors, circuits, wiring, electrical panels, smoke and carbon monoxide detectors, and bathroom exhaust fans. The company provides service plans, up-front pricing, financing options, and a full range of plumbing and HVAC services.
Warranty
128 Plumbing offers a full warranty on all services and installations.
Company History
The company started in 1992.
Distinctions
128 Plumbing is a Smart Home partner of Building36/Alarm.com, a Water Quality Association member, a Mitsubishi Diamond Elite Contractor, and a member of the ACA/NE.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
78 Foundry Street
Wakefield, MA 1880
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#22151

Compiled Score:

128 Plumbing, Heating, Cooling & Electric has received 4.4 out of 5 stars based on 105 customer surveys conducted through GuildQuality.
5
73
4
16
3
4
2
7
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
11/23/2020

“Nick Caruccio”

Review by
11/23/2020

“Always do a great job! For the heating service, the tech was on time, worked quickly, and was clear about what he did and the additional work he would recommend (and how urgent it was).”

Review by
11/23/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

“Nick is the only person I call for electrical issues.”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/11/2020

“Nick was excellent along with his coworker each time he was at my home”

Review by
11/10/2020

“Norm is friendly, honest and knowledgeable”

Review by
11/10/2020

“They met and exceeded my expectations with the actual installation, the cleanliness of the work place, the friendliness of the person working, punctuality and keeping in contact with me!”

Review by
11/09/2020

“The work was done quickly.”

Review by
11/09/2020

“They met my expectations.”

Review by
11/09/2020

“They were very professional and showed up on time. They gave me a good evaluation of the problem.”

Review by
11/09/2020

“I would like to recognize Michelle.”

Review by
11/09/2020

“I would like to recognize Len. He was very good with followup with his equivalent in electric. Those guys were quick and responsive. The plumbing and electric team were very good and they didn't need any hand holding.”

Review by
11/08/2020

“Darren is great. They are so nice and very responsive. Quality work.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

“Richard”

Review by
11/06/2020

“Nick Carrucio was great!”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

“The second person definitely.”

Review by
11/06/2020

“When there was a problem they were very difficult to work 2ith to resolve the problem.”

Review by
11/05/2020

“They were very professional and answered all of my questions.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Very friendly service, great work was done.”

Review by
11/05/2020

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/21/2019

“Dave, Chris Norman all the technicians and office people terrific”

Review by
09/04/2019

“They are very knowledgeable and gave me good recommendations. They are very professional.”

Review by
09/03/2019

“They met my expectations in that they did the work they said they were going to do.”

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

“I would like to recognize Nick for his exceptional service. He fixed my water heater last year.”

Review by
08/15/2019

“I would like to recognize Wayne.”

Review by
08/15/2019

“I would like to recognize Barry Cady for his exceptional service. He was fabulous.”

Review by
08/15/2019

“I got a rate over the phone and the guy charged me a different amount when he did the work.”

Review by
08/09/2019

“Everyone was super nice and returned phone calls promptly.”

Review by
08/05/2019

No review comments provided

Review by
08/05/2019

“Quality of the work was excellent.”

Review by
08/05/2019

“Dominic came to install my recent purchase of a new toilet in my home . He identified a running water condition in my basement toilet which he corrected and installed a shut off valve and new water meter gauge. upon receipt of bill he asked for a $400. deposit against the total”

Review by
08/05/2019

“Job done quickly. Showed up on time.”

Review by
08/04/2019

“I don't remember his name, but the guy who came out initially to do our work (another guy had to come back to finish because of part order) was really excellent--very professional, very communicative, very friendly and in good spirits especially given that he'd had some truck troubles that day.”

Review by
08/02/2019

“The people answering the calls were great. The electrician kept his appointment with me even though his van broke down. He communicated this ETA well. 123 took my service call and scheduled me when other companies did not even respond.”

Review by
07/30/2019

“Joe who did the installation was extremely knowledgeable and professional, he never cut corners on any work and the quality of the work is impressive both in its architecture and engineering. We've gone through one winter since the work was completed and everything worked great with no problems (thank you Joe).”

Review by
07/30/2019

No review comments provided

Review by
07/29/2019

“Very professional, excellent service”

Review by
07/29/2019

“Nick, Eric and Chris were awesome!! Clearly explained what they had to do to complete our project and then even came back when we had a follow up question after the work was done.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“Nick, an electrician. Great guy.”

Review by
07/29/2019

No review comments provided

Review by
07/27/2019

“I would like to recognize both of my technicians for their exceptional service. They were great.”

Review by
07/27/2019

“They met my expectations.”

Review by
07/27/2019

No review comments provided

Review by
07/27/2019

“They met my expectations.”

Review by
07/27/2019

“I was highly dissatisfied they took advantage of the bad weather they grossly overcharged me. At 1/6th a rater they cashed in. They tried to charge for more things than they did.”

Review by
07/26/2019

“The master electrician Nick Caruccio.”

Review by
07/26/2019

“Very accommodating to my schedule. No surprises, keep me informed about what needs to be done. Excellent work. Everyone is professional and courteous..”

Review by
07/25/2019

“I would like to recognize Dominic for exceptional service. Everyone I interacted with was phenomenal.”

Review by
07/25/2019

“They were efficient, neat and did a very good job.”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“Wayne and Eric”

Review by
07/25/2019

“This is the best company! Basically one stop shopping for anything and everything you need for your home!”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“$1.5K seemed a bit steep for 2 hours of work.”

Review by
07/25/2019

“The only interaction I have with 128 was extremely negative, I would give 0 stars if I could. I inquired about a free estimate online for a panel swap of my electric service. The electrician arrived, looked at the panel for 5 minutes and then said it was $50 for the estimate. Then the electrician took a few minutes to draft up an estimate for the work and came back with an EGREGIOUSLY HIGH estimate which was more than double 4 other quotes I received for the same job. I would not recommend.”

Review by
07/24/2019

“Great communication at every level”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Outstanding beginning to end ”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“After hours emergency response - excellent! Knowledge and expertise, excellent. Best of all, they seem to love the challenge of a mystery leak - very impressive how they really stick it out and try to resolve your issue.”

Review by
07/24/2019

“every other area but the 2nd floor”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Your prepaid plan gives a discount, so you charge 3 times as much and then discount it to 2 times as much as anyone else. A ripoff.”

Review by
10/23/2018

“I would like to recognize the installation team lead because he arrived at my home at 7 am every morning. The team, in general, did a good job. I would also like to recognize Mike and the very first person I contacted because she helped me to schedule the evaluation. She sped up the entire process and I appreciate her helping me right away. The entire team deserves to be recognized and they also follow up from beginning to end. I even received a message from Gene from the installation team to help file a rebate after the installation. Also, the owner, David, came to asses the project.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“I was satisfied with their responsiveness. They came very quickly.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“The workmanship exceeded my expectations.”

Review by
10/02/2018

“They were prompt. They did a good job of covering carpets and stuff while cutting holes in the wall and ceiling. They were good at cleaning up. They were very well spoken; they didn't give you half-answers or anything vague. They were very approachable.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“All over, everything! The time, being pleasant, the cleanup, everything was just fabulous!”

Review by
10/02/2018

“I was most satisfied with their professionalism and customer service,”

Review by
10/01/2018

“They met the expectations that I had.”

Review by
10/01/2018

“They didn't finish the job and I called several times to ask for an update and I still haven't heard anything.”

Review by
09/29/2018

“All areas. They set up the appointments quickly to get people out here, were very clear about what it's going to cost and how to do it, and they follow through. They worked on multiple areas in the house and they cleaned up entirely. It was very nice.”

Review by
09/27/2018

“They installed the washer and dryer.”

Review by
09/27/2018

“They met my expectations in all areas.”

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