CroppMetcalfe
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 37 customer surveys.
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 37 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/22/2018

“They do quite a bit of work for me, and it always has been positive. They did duct cleaning for me. They've also maintained my two system HVAC, so they manage the heating and cooling, the equipment, and the functioning—and have done so for quite awhile. They know the systems even if they haven't been here before. They have sufficiently good analytic skills that they can figure out these complex systems quickly and without complaint. They respond—I also have some warranty insurance with them, and they respond to emergencies very, very well. I appreciate that considerably also. I do give them an A, and I have recommended them. Those friends of mine who have used them are pleased. Those who felt they were too expensive, of course, have not used them, and so I can't speak to that. So I suppose price is something they should give them feedback on. I don't know how to assess that.”

Review by
01/22/2018

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

Review by
01/22/2018

“I've been working with them for many years, so I've always had a positive experience with them. They do duct cleaning for me, and routine maintenance on the HVAC system that they installed about 11 years ago. They show up when they're supposed to, and they do the work quickly. Although ultimately it's not cheap, I'd give them a nice A.”

Review by
01/22/2018

“They did a new furnace and A/C unit—they just cleaned the ducts. Nice people, and the price wasn't too bad. I'm assuming they do good work because it all still works. I'd give them an A+.”

Review by
01/17/2018

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They’ve worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

Review by
01/17/2018

“It was OK. I liked that they did the job very well. They were very courteous and efficient on the work. They worked on air ducts in the house, and for the exit in the house. They sealed parts of the house, and worked on insulation in the attic to bring it up to standard. They did several things in the house, and I would grade the overall experience with an A.”

Review by
01/17/2018

“I like that I asked for a service, and the guy came out. He did a few things for us. Also, basically, he didn't sit there and stick me for a bunch of money that was unnecessary. So, I appreciated the honesty of the technician. And the guys were real cool, real personable, real clean, and efficient—I have nothing but good things to say about them. I have a service plan for the HVAC with them. They cleaned my whole ducts also; I wanted to make sure there was no crud in there, and they seem to be cleaned from what I can see. I would grade the overall experience with an A+. I've got no complaints.”

Review by
01/17/2018

“They cleaned my ducts. I liked that it was really helpful, and that they came on a Saturday. It turned out that I was out of the house at the moment, but my wife was there so we were able to get everything taken care of without having to schedule around taking off work, or wondering when the guys were going to show up. They were pretty good about telling us when they were going to be there, and they did it. They did a really nice job. I would grade the overall experience with an A+. They did a really nice job. They didn't leave a mess. My ducts hadn't been cleaned since before we bought the house, and the lady who lived there before us was a smoker. I liked the customer service—the guy was really fun to be with. Letting people in your house with your wife and your kid is a little weird, but I felt comfortable around him. He did a good job.”

Review by
01/09/2018

“My experience with this company is not completely positive. I've had them out here three times because I signed a maintenance contract. The first guy that came out, he didn't know what he was doing, and they definitely are pushing their other products. In other words, I needed them to come out and service my furnace for the winter—that's great—the guy did a great job, but he was trying to talk me into a plumbing contract, too. I've used them to clean my air vents, and also put in a humidifier, but I just feel like the people they send out are just not very experienced or thorough—at least two out of three times. I regret having them clean; I don't think the guy realized until after the fact, he missed several vents. It just seemed like I had some young teenage kid out here trying to clean my heating vents. Then the kid that came out to do the humidifier, he didn't even bother to plug it in before he left. I was thinking, ‘Is this thing even working?’ He didn't even plug it in. The bottom line is that I have not renewed my contract with them, and I'm going to use a different service that some of the neighbors have been using and recommended. I would grade the overall experience with a C. I am sure they have some qualified people, but I just didn't get them.”

Review by
01/09/2018

“They did work for me a year ago, and I liked their good customer service. We got a new air conditioning, furnace, our vents cleaned, and duct cleaning. I would grade the overall experience with an A.”

Review by
08/14/2016

No review comments provided

Review by
08/14/2016

No review comments provided

Review by
08/12/2016

“Every time we have used CroppMetcalfe it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. When our heater broke in December, there was a crew at my house the next day to install a new furnace and air conditioning unit! They were fantastic!”

Review by
08/09/2016

“Missed the mark somewhat on some exhaust issues failing an inspection.”

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“We were pleased with the punctuality and professionalism of the technicians. The person who provided A/C services did an excellent job by fixing a problem two other companies had been unable to fix and provided extensive explanations. The two people who cleaned our ducts were efficient, but not very talkative. The most I got out of them was that ‘the ducts were very dirty.’ I always like to know exactly what was done.”

Review by
08/08/2016

No review comments provided

Review by
08/06/2016

“We very much appreciate the service and performance.”

Review by
08/05/2016

“I highly recommend CroppMetcalfe. Great service!”

Review by
08/05/2016

“Very professional!!”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

“We are very satisfied with CroppMetcalfe Services. We have a service contract. They are very prompt about when they arrive. They installed a two zone system and extra returns for our furnace which keeps the house very comfortable all year around. They always clean up after their service. The workers are very pleasant and professional. We highly recommend them.”

Review by
08/05/2016

No review comments provided

Review by
08/04/2015

“They're excellent. I really like their professionalism. They arrive on time, they're very informative and very tidy, and they’re just very pleasant people to work with. They did heating and air conditioning work. I would definitely use them for plumbing, pest control, and duct cleaning. I first had them come out for a service call, and I liked them so much that I signed a service contract. I would give them an excellent rating.”

Review by
10/28/2014

“They finally got things squared away. It is a long sequence of things. They replaced my heat pump a year ago. And this spring, we've had a series of the machines shutting down because it seemed the water was draining to the point that it was triggering the sensor to shut the machine down. So, the third visit, a young man came in and put a piece of pipe in there to level the catch basin and after that, things got pretty good. We've had duct cleaning and we've increased the return pipe from 16 to 18 inch. It all worked fairly well. I used to use CroppMetcalfe years ago when I had my business do the commercial HVAC work for my stores. It's a B+ service. I wouldn't give them an A because I paid $10,000 to have that heat pump installed right the first done. And it was 95 degrees outside in the afternoon and the thing shut down, and it takes them 24 hours to get it fixed. That sort of upsets me a little bit.”

Review by
10/28/2014

“I think when I went through Best Pick Reports I used CroppMetcalfe for duct cleaning. They do duct cleaning work. I thought that they were positive from the standpoint of the service. I thought that they were really expensive. They did my duct cleaning work and I could've done much better. I mean, if I had used my normal heating and air conditioning guy, it would have been a lot better. I would give them a C simply because I thought that they were really expensive. I mean, I think they charged me twice as much as my heating and air conditioning service guy after I finally got an estimate from him. He didn't know anything about it, but he gave me an estimate and it was half what CroppMetcalfe's was.”

Review by
10/28/2014

“The guy from CroppMetcalfe was professional and knew what he was doing. He cleaned out our filter and all the conduits, and he explained everything he did. We’ve been using them for a while. I’d give them an A.”

Review by
03/24/2014

“We're currently using CroppMetcalfe for our heating and air. I think we started using them last year. They've done service and some repairs for me, and we got our air ducts cleaned through them, too. I would give them an A.”

Review by
02/11/2014

“I use CroppMetcalfe for heating, air conditioning, and air duct cleaning, and the quality of their work is excellent—A+.”

Review by
12/05/2013

“I've used Cropp Metcalfe for years. I feel they're established and overall most of the people seem honest and I feel like I have a recourse if I did have any issues. They have done heating and air conditioning work for me and duct cleaning. Most recently, they worked on the heating system. The workers take time to be neat. They wear the paper shoes. They pretty much take care of my home, which I appreciate. They show respect for my home. I find it easy to schedule with them. I would probably give them a B+, because you deal with so many people. I would probably recommend them to others.”

Review by
11/12/2013

“I liked the work that CroppMetcalfe did, and the workers were very nice and professional. They cleaned the ducts and dryer vent, and it reduced lint and dust. They do good work for me.”

Review by
11/08/2013

“CroppMetcalfe cleaned our ducts, and we have had a noticeable improvement in the air quality of our home. The technicians were great, and the work they did was clean. We’ve used them for years, and I trust that what they say is true. I’d definitely give them an A.”

Review by
11/04/2013

“CroppMetcalfe cleaned the air ducts, and we could immediately tell a difference. We liked their customer education and the fact that they talked to us about what we could do in the future. We’d give them an absolute A+. We’re very pleased with their service.”

Review by
03/08/2013

“I would not recommend CroppMetcalfe. They're also in air conditioning, heat pump installations, maintenance and that sort of thing, but they did some whole house duct cleaning for me. I didn't realize it at the time, and I never did call them on it, but I had a new piece of furniture that they dragged their vacuum or whatever it is around the side and scraped it all up. I didn't realize it because it was on the right hand side and I just don't look over there that much. I'd probably give them a D.”

Review by
02/28/2013

“CroppMetcalfe cleaned my ducts, and the quality of their work was all good. I’d recommend them—A+.”

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