CroppMetcalfe
13th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 2364 customer reviews. Learn about Our Research Process.
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13th year as a Best Pick
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"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 2364 customer reviews. Learn about Our Research Process.
5
2160
4
96
3
21
2
15
1
72
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Review by
11/11/2021

“These techs that come to the house are on time, respectful.They come in and do their job and they do a good job. I see the effects of it and I appreciate that it's lasting. I like this company. I think they're effective. I think they're client-oriented and I would recommend them.”

Review by
11/11/2021

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Review by
11/08/2021

“Victor deserves a 10 rating. He completes all jobs and A very likeable guy who takes Time to explain what he is Doing and cleans up Afterwards. Knows his stuff And lucky to have him Repair what needs be done”

Review by
11/03/2021

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Review by
11/02/2021

“I am and have been totally satisfied with all the work done by CroppMetcalfe technicians for many years.”

Review by
11/01/2021

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Review by
10/30/2021

“Great service as always, friendly efficient and very professional.”

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10/30/2021

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Review by
10/30/2021

“I feel CroppMetcalfe represents the gold standard in HVAC work”

Review by
10/30/2021

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10/30/2021

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10/30/2021

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Review by
10/30/2021

“They installed a new gas furnace a year ago, but neglected to install a new control unit, so we still have the 30 year old substandard control unit.”

Review by
10/30/2021

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10/30/2021

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09/17/2021

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09/17/2021

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09/14/2021

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09/14/2021

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Review by
09/14/2021

“My AC stopped blowing cold air and it was easy to schedule a same day visit with the technician, who replaced a fuse to correct the problem.”

Review by
09/14/2021

“Cropp-Metcalfe is a reliable company. Have always had a positive experience. I like the fact they went to an annual maintenance schedule. Then, when I make the appointment, they send the right person for the job.”

Review by
09/14/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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Review by
09/13/2021

“He was very professional and concerned with covid protection.”

Review by
09/13/2021

“I have 3 service agreements with Cropp. I wouldn’t consider using anyone else.”

Review by
09/13/2021

“We had a drain backed up. The plumber came in, looked at it, knew exactly what the problem was and fixed it and was gone in approximately 15 to 20 minutes. His work not only represents an expertise in his trade but also a knowledge of issues peculiar to the various homes that are built in the region he serves.”

Review by
09/13/2021

“I never recommend contractors to friends, so this is not a knock on CroppMetcalfe.”

Review by
09/13/2021

“Knowledgeable, respectful and friendly.”

Review by
09/13/2021

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Review by
09/10/2021

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09/10/2021

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09/09/2021

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09/08/2021

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09/07/2021

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09/07/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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Review by
09/06/2021

“Great customer service, plus the business always delivers on promises”

Review by
09/06/2021

“The technician was on time and provided excellent service.”

Review by
09/06/2021

“From scheduling the appointment to the day of service and a follow up call to check that we were satisfied, the professionalism and demonstration of care has been excellent.”

Review by
09/06/2021

“Only use CM (FAB electric for Generator maintenance and Eletrical work). On time, on schedule. Price is fair.”

Review by
09/06/2021

“Cropp-Metcalfe is the best company for heating and air-conditioning, plumbing, electricians, pest and termite control. I have or had contracts for all 5.”

Review by
09/06/2021

“I have and will continue to recommend CroppMetcalf . I am a 20+ year customer.”

Review by
09/06/2021

“Without a doubt, the best firm I’ve ever worked with for all types of home repair and maintenance. Extremely responsive. Knowledgeable and reasonably priced. I highly recommend CroppMetcalfe.”

Review by
09/06/2021

“I would recommend CroppMetcalfe to a friend based on their professionalism and the quality of their work. However, you must be willing to negotiate a reasonable price.”

Review by
09/06/2021

“Our pest control tech does a very good job.”

Review by
09/06/2021

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Review by
09/06/2021

“I generally am satisfied with CroppMetcalfe. My latest experience is an exception to an otherwise excellent track record; essentially, they agreed to do something they could not and were not prepared to do.”

Review by
09/05/2021

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09/05/2021

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09/03/2021

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09/03/2021

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09/02/2021

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09/02/2021

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09/02/2021

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09/02/2021

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09/02/2021

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Review by
09/02/2021

“Scheduling of service was constantly unpredictable, it was difficult to reach someone to change, and the entire office operation didn't seem to care a bit.”

Review by
09/01/2021

“Helpful, informative, guided us to the "right" solution not the most expensive solution.”

Review by
09/01/2021

“Croppe Metcalfe was a joy to work with. We have sold our house but will be in a new townhouse in November. I hope to continue the relationship then.”

Review by
09/01/2021

“CroppMetcalfe does professional work in a courteous manner. Kudos!”

Review by
09/01/2021

“From the time we realized there was a problem, CM had a tech out to diagnose the issue the same day that I called them. We realized it was a MAJOR issue, and CM had a salesperson out the next day to discuss solutions. We decided on a plan, had to wait a day or two to get materials together, but the CM crew was in house post haste and did a fantastic job of installing a new gas furnace and HVAC in a day. Place might have actually been cleaner when they left. Thank you CM pros!”

Review by
09/01/2021

“Pls see my additional comments at end of survey for the response to this question.”

Review by
09/01/2021

“Usually arrive on the day and time that was projected. They follow there requirements for entering my home. I direct them to the designated areas and observe them during there application of the spray. They are courtesy and always ask if there is anything else needed. Sign papers and they are gone.”

Review by
09/01/2021

“Our last repair was a toilet rebuild. Plumber was pleasant and efficient, and the cost was reasonable.”

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