“Great service as always, friendly efficient and very professional.”
“From scheduling the appointment to the day of service and a follow up call to check that we were satisfied, the professionalism and demonstration of care has been excellent.”
“From the time we realized there was a problem, CM had a tech out to diagnose the issue the same day that I called them. We realized it was a MAJOR issue, and CM had a salesperson out the next day to discuss solutions. We decided on a plan, had to wait a day or two to get materials together, but the CM crew was in house post haste and did a fantastic job of installing a new gas furnace and HVAC in a day. Place might have actually been cleaner when they left. Thank you CM pros!”
“They cleaned my ducts. I liked that it was really helpful, and that they came on a Saturday. It turned out that I was out of the house at the moment, but my wife was there so we were able to get everything taken care of without having to schedule around taking off work, or wondering when the guys were going to show up. They were pretty good about telling us when they were going to be there, and they did it. They did a really nice job. I would grade the overall experience with an A+. They did a really nice job. They didn't leave a mess. My ducts hadn't been cleaned since before we bought the house, and the lady who lived there before us was a smoker. I liked the customer service—the guy was really fun to be with. Letting people in your house with your wife and your kid is a little weird, but I felt comfortable around him. He did a good job.”
“It was OK. I liked that they did the job very well. They were very courteous and efficient on the work. They worked on air ducts in the house, and for the exit in the house. They sealed parts of the house, and worked on insulation in the attic to bring it up to standard. They did several things in the house, and I would grade the overall experience with an A.”
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“Great service as always, friendly efficient and very professional.”
“I feel CroppMetcalfe represents the gold standard in HVAC work”
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“From scheduling the appointment to the day of service and a follow up call to check that we were satisfied, the professionalism and demonstration of care has been excellent.”
“I generally am satisfied with CroppMetcalfe. My latest experience is an exception to an otherwise excellent track record; essentially, they agreed to do something they could not and were not prepared to do.”
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“From the time we realized there was a problem, CM had a tech out to diagnose the issue the same day that I called them. We realized it was a MAJOR issue, and CM had a salesperson out the next day to discuss solutions. We decided on a plan, had to wait a day or two to get materials together, but the CM crew was in house post haste and did a fantastic job of installing a new gas furnace and HVAC in a day. Place might have actually been cleaner when they left. Thank you CM pros!”
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“Efficient and professional”
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“Cropp-Metcalf performed semi-annual service of our HVAC system. Their service has been complete, and charges very reasonable.”
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“They are a great company”
“CroppMetcalfe (NoVA) is a reputable, quality company whom we've trusted for many years!”
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“Very happy with pest service and duct cleaning. Not happy with furnace service.”
“I would not recommend the plumber team at any level of operation”
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“I have never understood why this is in all surveys about recommending. I never recommend anyone to any company. This is not a reflection on CroppMetcalfe, it is just that I do not recommend anything to others.”
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“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”
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“Quick, knowledgeable and able to respond for an HVAC replacement in days when others could only do it in weeks.”
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“CroppMetcalfe fell short of my expectations by not doing a quality job.”
“They came out and did a duct cleaning while my husband was home. When I came home, the technician had ripped the intake vent off in my kitchen. I have a torn wall, a bent vent, he put a dent in my new floor and left a mess. The first time the technician came out to clean my ducts, he went in through the basement and it was short and simple. This last time, the technician went in through my kitchen and made a mess. We are now having to hire someone to come fix the kitchen.”
“Would absolutely recommend CroppMetcalfe to anyone who want quality maintenance for their heating and cooling system.”
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“Richard is a Great Technician!”