CroppMetcalfe
10th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 77 customer surveys conducted through GuildQuality.
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10th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 77 customer surveys conducted through GuildQuality.
5
59
4
8
3
5
2
2
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/08/2021

No review comments provided

Review by
03/08/2021

No review comments provided

Review by
03/08/2021

“Jamel, Omar”

Review by
01/20/2021

“Efficient and professional”

Review by
01/20/2021

“For 12 moths and payed annual fee we did not received one service - what is the purpose of annual contracts ?”

Review by
01/19/2021

No review comments provided

Review by
01/18/2021

“The electrician who came to he house.”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

“not needed”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

“Tech Nabil is knowledgeable, professional and trustworthy. Jacqueline is always so professional and helpful”

Review by
01/13/2021

“All. We have used Cropp-Metcalf in the past for HVAC, Duct cleaning and plumbing, and in all cases, their service has been excellent.”

Review by
01/13/2021

“Nabil who consistently maintains my HVAC system, is polite, on time and great at is job!”

Review by
01/13/2021

No review comments provided

Review by
01/11/2021

“I would like to recognize Neil Dodson for his exceptional service. He was in the air quality group. He was very helpful, responsive, knowledgeable, and did his best to service our air quality product needs.”

Review by
01/11/2021

“CroppMetcalfe (NoVA) completed a good job.”

Review by
01/11/2021

“CroppMetcalfe (NoVA) is a reputable, quality company whom we've trusted for many years!”

Review by
01/11/2021

“All areas met my expectations.”

Review by
01/11/2021

“They are a great company”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

“They were on time and reasonable. They did a nice job and were friendly. I felt comfortable having them in the home with Covid safety. They wore their masks. Everything was as expected.”

Review by
01/09/2021

“Professional service at all time.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“They came out on New Years Day.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“Josh Davis and David Carpenter”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“I would like to recognize Charlie. He is a very good technician.”

Review by
11/13/2020

“Very happy with pest service and duct cleaning. Not happy with furnace service.”

Review by
11/04/2020

“I would not recommend the plumber team at any level of operation”

Review by
10/20/2020

“They are all good and know what they are doing. They are professional.”

Review by
10/20/2020

“The tech was very nice, knowledgeable and clean.”

Review by
11/08/2019

No review comments provided

Review by
11/01/2019

No review comments provided

Review by
10/08/2019

“They met my expectations.”

Review by
09/30/2019

“They did a great job.”

Review by
09/28/2019

No review comments provided

Review by
09/28/2019

“The knowledge and expertise of the technician that came to the HO home she was very happy with his work.”

Review by
09/16/2019

“They fixed the furnace.”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“Jim”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“Everybody was always very courteous and polite. They took time to put covers over their shoes. They were always very respectful.”

Review by
09/16/2019

“CroppMetcalfe (NoVA) met or exceeded my expectations in regards to the quality of the work on the heating and air conditioning.”

Review by
09/16/2019

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

Review by
09/16/2019

“I have never understood why this is in all surveys about recommending. I never recommend anyone to any company. This is not a reflection on CroppMetcalfe, it is just that I do not recommend anything to others.”

Review by
09/12/2019

No review comments provided

Review by
09/12/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

“Quick, knowledgeable and able to respond for an HVAC replacement in days when others could only do it in weeks.”

Review by
09/06/2019

No review comments provided

Review by
09/05/2019

“The time before last they did an exceptional job. They even cleaned the outside unit with a hose.”

Review by
09/05/2019

“The tasks assessment and test performed by their technicians exceeded my expectations. The technicians are wonderful, they are great people and very well trained, they are very customer service oriented, just good people. It is the management that wouldn't make my problem go away that is my concern and that Neil Deing wouldn't bother to call me back.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“CroppMetcalfe fell short of my expectations by not doing a quality job.”

Review by
09/05/2019

“They came out and did a duct cleaning while my husband was home. When I came home, the technician had ripped the intake vent off in my kitchen. I have a torn wall, a bent vent, he put a dent in my new floor and left a mess. The first time the technician came out to clean my ducts, he went in through the basement and it was short and simple. This last time, the technician went in through my kitchen and made a mess. We are now having to hire someone to come fix the kitchen.”

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

“Neil Dodson and Jonathan Ferree. They represent CroppMetcalfe extremely well.”

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Richard is a Great Technician!”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“When there was an emergency of any sort (leak in my cellar, stop of air conditioning in my son's house, freeze-over of heat pump in the big house), Cropp Metcalfe was immediately available and helped solve the problems deftly. I must say, for the record, both emergencies were in fact caused by factors unrelated to CroppMetcalfe equipment, but repaired by CroppMetcalfe staff.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Young man who performed air duct cleaning; name unknown”

Review by
12/01/2018

“They met or exceeded my expectations in everything I've used them for.”

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/23/2018

“The one thing I really liked was the fact that they were very responsive when I called them to come out. We were doing a major construction project here and I started to notice spiders and bugs in the basement. I am totally freaked out by them and I called them and asked if they could come right away and they did.”

Review by
11/22/2018

No review comments provided

Review by
11/22/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
10/29/2018

“I am most satisfied that they have a wide range in multiple different aspects of a trade so I can call them for anything done in my entire house.”

Review by
10/28/2018

No review comments provided

Review by
10/21/2018

“The professionals demonstrate not only their expertise but throughout educate the customer regarding each phase of their work.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/17/2018

“Have been with CroppMetcalfe for approximately 35 years, receiving excellent and professional service. Very satisfied with CM.”

Review by
10/16/2018

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

Review by
01/22/2018

“They do quite a bit of work for me, and it always has been positive. They did duct cleaning for me. They've also maintained my two system HVAC, so they manage the heating and cooling, the equipment, and the functioning—and have done so for quite awhile. They know the systems even if they haven't been here before. They have sufficiently good analytic skills that they can figure out these complex systems quickly and without complaint. They respond—I also have some warranty insurance with them, and they respond to emergencies very, very well. I appreciate that considerably also. I do give them an A, and I have recommended them. Those friends of mine who have used them are pleased. Those who felt they were too expensive, of course, have not used them, and so I can't speak to that. So I suppose price is something they should give them feedback on. I don't know how to assess that.”

Review by
01/22/2018

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

Review by
01/22/2018

“I've been working with them for many years, so I've always had a positive experience with them. They do duct cleaning for me, and routine maintenance on the HVAC system that they installed about 11 years ago. They show up when they're supposed to, and they do the work quickly. Although ultimately it's not cheap, I'd give them a nice A.”

Review by
01/22/2018

“They did a new furnace and A/C unit—they just cleaned the ducts. Nice people, and the price wasn't too bad. I'm assuming they do good work because it all still works. I'd give them an A+.”

Review by
01/17/2018

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They’ve worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

Review by
01/17/2018

“It was OK. I liked that they did the job very well. They were very courteous and efficient on the work. They worked on air ducts in the house, and for the exit in the house. They sealed parts of the house, and worked on insulation in the attic to bring it up to standard. They did several things in the house, and I would grade the overall experience with an A.”

Review by
01/17/2018

“I like that I asked for a service, and the guy came out. He did a few things for us. Also, basically, he didn't sit there and stick me for a bunch of money that was unnecessary. So, I appreciated the honesty of the technician. And the guys were real cool, real personable, real clean, and efficient—I have nothing but good things to say about them. I have a service plan for the HVAC with them. They cleaned my whole ducts also; I wanted to make sure there was no crud in there, and they seem to be cleaned from what I can see. I would grade the overall experience with an A+. I've got no complaints.”

Review by
01/17/2018

“They cleaned my ducts. I liked that it was really helpful, and that they came on a Saturday. It turned out that I was out of the house at the moment, but my wife was there so we were able to get everything taken care of without having to schedule around taking off work, or wondering when the guys were going to show up. They were pretty good about telling us when they were going to be there, and they did it. They did a really nice job. I would grade the overall experience with an A+. They did a really nice job. They didn't leave a mess. My ducts hadn't been cleaned since before we bought the house, and the lady who lived there before us was a smoker. I liked the customer service—the guy was really fun to be with. Letting people in your house with your wife and your kid is a little weird, but I felt comfortable around him. He did a good job.”

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