CroppMetcalfe
11th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 107 customer surveys conducted through Our Research Partners.
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11th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 107 customer surveys conducted through Our Research Partners.
5
87
4
6
3
6
2
2
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/11/2021

No review comments provided

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10/30/2021

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10/30/2021

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Review by
10/30/2021

“Great service as always, friendly efficient and very professional.”

Review by
10/30/2021

“I feel CroppMetcalfe represents the gold standard in HVAC work”

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10/30/2021

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10/30/2021

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10/30/2021

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09/17/2021

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09/14/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/10/2021

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09/08/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

“From scheduling the appointment to the day of service and a follow up call to check that we were satisfied, the professionalism and demonstration of care has been excellent.”

Review by
09/06/2021

“I generally am satisfied with CroppMetcalfe. My latest experience is an exception to an otherwise excellent track record; essentially, they agreed to do something they could not and were not prepared to do.”

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09/03/2021

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09/02/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“From the time we realized there was a problem, CM had a tech out to diagnose the issue the same day that I called them. We realized it was a MAJOR issue, and CM had a salesperson out the next day to discuss solutions. We decided on a plan, had to wait a day or two to get materials together, but the CM crew was in house post haste and did a fantastic job of installing a new gas furnace and HVAC in a day. Place might have actually been cleaner when they left. Thank you CM pros!”

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09/01/2021

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09/01/2021

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09/01/2021

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03/08/2021

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03/08/2021

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03/08/2021

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Review by
01/20/2021

“Efficient and professional”

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01/20/2021

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01/19/2021

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01/18/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

“Cropp-Metcalf performed semi-annual service of our HVAC system. Their service has been complete, and charges very reasonable.”

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01/13/2021

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01/11/2021

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01/11/2021

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01/11/2021

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01/11/2021

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01/11/2021

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Review by
01/11/2021

“They are a great company”

Review by
01/11/2021

“CroppMetcalfe (NoVA) is a reputable, quality company whom we've trusted for many years!”

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01/09/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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01/08/2021

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Review by
11/13/2020

“Very happy with pest service and duct cleaning. Not happy with furnace service.”

Review by
11/04/2020

“I would not recommend the plumber team at any level of operation”

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10/20/2020

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10/20/2020

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11/08/2019

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11/01/2019

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10/08/2019

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09/30/2019

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09/28/2019

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09/28/2019

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Review by
09/16/2019

“I have never understood why this is in all surveys about recommending. I never recommend anyone to any company. This is not a reflection on CroppMetcalfe, it is just that I do not recommend anything to others.”

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09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

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09/12/2019

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09/12/2019

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09/08/2019

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Review by
09/08/2019

“Quick, knowledgeable and able to respond for an HVAC replacement in days when others could only do it in weeks.”

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09/06/2019

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09/05/2019

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09/05/2019

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09/05/2019

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Review by
09/05/2019

“CroppMetcalfe fell short of my expectations by not doing a quality job.”

Review by
09/05/2019

“They came out and did a duct cleaning while my husband was home. When I came home, the technician had ripped the intake vent off in my kitchen. I have a torn wall, a bent vent, he put a dent in my new floor and left a mess. The first time the technician came out to clean my ducts, he went in through the basement and it was short and simple. This last time, the technician went in through my kitchen and made a mess. We are now having to hire someone to come fix the kitchen.”

Review by
09/04/2019

“Would absolutely recommend CroppMetcalfe to anyone who want quality maintenance for their heating and cooling system.”

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09/04/2019

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09/04/2019

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09/04/2019

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09/04/2019

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09/03/2019

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