CroppMetcalfe
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They've worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they've always done a great job. In the last few years, they've done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

“They cleaned my ducts. I liked that it was really helpful, and that they came on a Saturday. It turned out that I was out of the house at the moment, but my wife was there so we were able to get everything taken care of without having to schedule around taking off work, or wondering when the guys were going to show up. They were pretty good about telling us when they were going to be there, and they did it. They did a really nice job. I would grade the overall experience with an A+. They did a really nice job. They didn't leave a mess. My ducts hadn't been cleaned since before we bought the house, and the lady who lived there before us was a smoker. I liked the customer service—the guy was really fun to be with. Letting people in your house with your wife and your kid is a little weird, but I felt comfortable around him. He did a good job.”

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

“They did work for me a year ago, and I liked their good customer service. We got a new air conditioning, furnace, our vents cleaned, and duct cleaning. I would grade the overall experience with an A.”

“I would grade the overall experience with an A.”

“It was OK. I liked that they did the job very well. They were very courteous and efficient on the work. They worked on air ducts in the house, and for the exit in the house. They sealed parts of the house, and worked on insulation in the attic to bring it up to standard. They did several things in the house, and I would grade the overall experience with an A.”

“They cleaned my ducts. I liked that they were quick and clean and friendly. Nothing particularly was noteworthy, but they seemed knowledgeable. I'd give them an A.”

“I like that I asked for a service, and the guy came out. He did a few things for us. Also, basically, he didn't sit there and stick me for a bunch of money that was unnecessary. So, I appreciated the honesty of the technician. And the guys were real cool, real personable, real clean, and efficient—I have nothing but good things to say about them. I have a service plan for the HVAC with them. They cleaned my whole ducts also; I wanted to make sure there was no crud in there, and they seem to be cleaned from what I can see. I would grade the overall experience with an A+. I've got no complaints.”

“Have had maintenance contracts with the company for over 30 years. All technicians have been courteous and considerate of our house and have generally been able to solve any issues.”

“In both services, CroppMetcalfe was punctual. They were clean, they wore shoe covers inside the house, and they cleaned up after themselves. They were respectful and courteous and explained what they were doing. I believe they did a great job. I am a happy customer—A+.”

“We were pleased with the punctuality and professionalism of the technicians. The person who provided HVAC services did an excellent job by fixing a problem two other companies had been unable to fix and provided extensive explanations. The two people who cleaned our ducts were efficient.”

“I highly recommend CroppMetcalfe. Great service—A+.”

“Excellent service.”

“Great skills, timely and good customer service”

“They always do a good job for me.”

“I get all my services through CroppMetcalfe. A+.”

“The technician has been here several times before and always does a great job.”

“Very efficient and courteous service.”

“Gilbert is very thorough and very caring. He's great.”

“CroppMetcalfe is pretty honest, and their service technicians are always very friendly and very professional. I've never had a problem with anything they've done for me. I'd give them an A.”

“I've been using CroppMetcalfe for many years. They have good technicians who fix things the first time, and they're pleasant and easy to deal with. They deserve an A.”

“I liked CroppMetcalfe's trained technicians and their accountability to each other. They did HVAC and air quality work. I'd grade them as an A because they did excellent work.”

“They're on time, and they're always well put together, easy to understand, well groomed, and really low pressure. They're just honest, and I appreciate that. They do heating and air, and we've also used their plumbing division a couple of times. I've had an energy audit, too. They're an A+ company.”

“We're currently using CroppMetcalfe for our heating and air. I think we started using them last year. They've done service and some repairs for me, and we got our air ducts cleaned through them, too. I would give them an A.”

“I've been using them for many years. They have good technicians who fix things the first time, and they're pleasant and easy to deal with. They deserve an A.”

“I've been using CroppMetcalfe for years. I wouldn't trade them for anyone. They're prompt, easy to deal with, and really great. They're just such a great company. When you find someone good like that, you stay with them. They get an A for excellent.”

“I use CroppMetcalfe for heating, air conditioning, and air duct cleaning, and the quality of their work is excellent—A+.”

“The guy from CroppMetcalfe was professional and knew what he was doing. He cleaned out our filter and all the conduits, and he explained everything he did. We've been using them for a while. I'd give them an A.”

“The technician who comes out whenever I have a call is excellent. He does a good job. I've been very satisfied all the way through, and I intend to stay with CroppMetcalfe. They're an A.”

“CroppMetcalfe did some work for me. Up to now, everything has been fine. They've done good work. I have had no problems whatsoever, and I have no complaints.”

“They were OK. The work they did for me was fine, and they were timely.”

“CroppMetcalfe cleaned the air ducts, and we could immediately tell a difference. We liked their customer education and the fact that they talked to us about what we could do in the future. We'd give them an absolute A+. We're very pleased with their service.”

“CroppMetcalfe cleaned our ducts, and we have had a noticeable improvement in the air quality of our home. The technicians were great, and the work they did was clean. We've used them for years, and I trust that what they say is true. I'd definitely give them an A.”

“I liked the work that CroppMetcalfe did, and the workers were very nice and professional. They cleaned the ducts and dryer vent, and it reduced lint and dust. They do good work for me.”

“CroppMetcalfe cleaned my ducts, and the quality of their work was all good. I'd recommend them—A+.”

“We used CroppMetcalfe for our air conditioning and furnace, and they were really good. They did air duct cleaning for us, too. They were just very timely, very organized, and very friendly, and they kept everything clean. We had a few issues after the fact, but they were back really fast to tweak things and make it work well. Based on my experience, I would definitely refer them to somebody else.”

“Five months ago, I had some air duct cleaning from CroppMetcalfe, and I was pleased with the service. It was great.”

“We have started with CroppMetcalfe, and they're very good. They did the air duct cleaning, and then we also have a contract with them at the moment for heating and cooling. They are respectful of me and my property when they come in, and they do a good job on all that for us.”

“The worker cleaned the ducts and then took care of the heating and air conditioning. CroppMetcalfe was the company. They do a good job.”

“For HVAC, CroppMetcalfe did some air duct cleaning, and they also fixed the A/C unit. They're very professional, very thorough, and informative; they showed us in detail what the issue was. They were very respectful of our home as well. They wore protection for their feet and made sure they didn't dirty up our home—very respectful in their work space. They get an A.”

“CroppMetcalfe's technicians were very good to work with. I would call on them again.”

“CroppMetcalfe cleaned my ducts. Everything is very nice. Anytime I’ve dealt with them, they’ve been exceptional. They’ve always been very helpful and friendly. I’d give them an A+.”

“CroppMetcalfe did duct cleaning for me. Everything was good, and I have no complaints. They did exactly what we asked them to do. They cleaned up after themselves. I noticed 100 percent improvement in the circulation of the air in my home.”

“CroppMetcalfe cleaned our ducts. They did good, quality work, and everything is holding up well. The technician was polite and knowledgeable. I’d give them an A. ”

“CroppMetcalfe’s technicians are hardworking and knowledgeable. We’ve just very satisfied with them—A+.”

“I love them. I think they’re the best service I’ve ever had. They’re the best people I’ve ever used, and I’ve used them for three different houses. No company normally has everything perfect, and they have everything perfect. I’ve probably had five different guys in my house, on five different days, and every single one was courteous and kind and trustworthy. This kind of service was way beyond what I would expect.”

“They do all the air ducts and do a good job. I will continue to use them. I’ve been using them for eight or nine years, and they’re very, very responsive.”

“I feel comfortable with the technicians in my home. They explain the duct-cleaning system and how it works. They cleaned the ducts, and they did a good job at that.”

“I think they're very good. They did an air conditioner repair and a duct cleaning, too. It's hard to rate, because they're cleaning something you really can't see, but the technicians were very helpful, and it was good. We use them for a lot of things, so I'm very satisfied with their work.”

“I use CroppMetcalfe. They're very good.”

“They're fine. I've had them for like, over 15 years. I've just been pleased with the technician and so forth. They're reliable.”

“They did a very good job. I'm very satisfied.”

“I thought it was great. They did my duct cleaning. From what I remember, they showed up on time.”

“Their service was fine.”

“They did duct cleaning. It was fine. Everything was good, and I have no complaints whatsoever. They did exactly what we asked them to do. They cleaned up after themselves. I noticed 100 percent improvement in the circulation of the air in my home.”

“It was completed in a first-rate fashion, and I don't have anything but good things to say about them. They put in a new furnace and air conditioner, and they cleaned out all the ducts in the house. They were great. I couldn't have told you that everything was fine if the workers weren't good. I'm telling you that CroppMetcalfe is A, number one.”