“No problem. They put in a foundation drain. It was about 20, 30 feet long. I didn't have any problems. The workers were fine. I didn't have any problems with them. They came and did the work. I actually added some work to the job, and the gentleman who was running the job didn't have any problem with that, and they went out and found some more stuff and the guys put it all in and I'm very happy. I'll give them an A.”

“They resealed a wall in the basement and re-routed the drainage from the roof. It was a positive experience because they came quickly, did what they said they were going to do and charged me what they said they were going to charge. I would grade the overall experience with an A. I would very likely recommend them to friends and colleagues.”

“It was very positive. They dug a ditch around a part of our house and had to seal up the holes in the foundation, and then they redid a brick patio. He gave me a more competitive price, and they got the work done very quickly and they did a nice job. I'd give them an A. They did a nice job. I would highly recommend them.”

“They seemed very professional. They got the job done quickly. They didn't try to sell me services beyond what was needed. They were honest about that. They helped waterproof the basement. They put a drain in outside. I'd give them an A.”

“They did great work. They did some drainage work for us, and also installed a flagstone patio. I'd give them an A.”

“They did great work because they fixed the problem. There hadn't been a flood in my backyard since they put the drain in there. I would grade the overall experience with an A. I would highly recommend them.”

“It was a year ago. They did a good job. It was good workmanship and solved a significant problem I had of water drainage. They had a creative solution. They delivered. I'll say they deserve an A.”

“It was straightforward approach with them, and they delivered on what they said they were going to do. They just provided some drainage solutions. Everything is working. I would give them an A.”

“They were great. They were timely. I felt like the cost was reasonable. They were friendly and did excellent work, and I never had them to come out to fix anything. They worked on the drainage system. I would grade the overall experience with an A+. I would highly recommend them.”

“He had done earlier work, and it just needed cleaning and the addition of some rocks to it. Cleaned a stone drainage ditch. Everything is working up to expectations. I would grade the overall experience with a B. I would highly recommend them, and have already recommended them.”

“The drain was dug and installed in less than a day, it was so fast, and it worked wonderfully. They were fast, they came out right away because we were on such a crush time, and they were very accommodating. I would grade the overall experience with an A. As far as I know about the quality of work, the first big rain after the drain was installed, I didn't have to go out and install a pump and a hose out to the street to keep it from going into the garage. I would highly recommend them, and have recommended them right away.”

“To give you a background: I was selling my mother's house, and this was one of the items identified by the new owner to be corrected, because when it was raining there was a vent in the very front of the house and a vent in the back and there was some water that was getting in because they were exposed. The water was coming in, so they came and put a little plastic cover on the front of the house because there was ground there where they could easily put in this plastic. It was like a little box to cover over the vent in the front. But in the back, the back vent is actually built into the cement patio, and so they weren't really able to put a similar cover back there. It wasn't such an issue in the back, because the patio was covered, and then they also put in a French drain to drain the back of the yard. There was a Magnolia bush, and they did some work around the Magnolia bush. I don't know if they put a drain in or what, but then they put the pipe out and then it hooked it up with a French drain. I was selling the house for my mother. I'm her power of attorney. The new owner would be the one who would be living with the actual results in the house. I put it in as a condition that she requested this drainage system to be implemented, because my parents lived there and both had dementia. My father has passed and my mother is in a facility for dementia patients. They lived there since '63 and they moved out. My father passed in 2013, and then my mother fell and hurt her hip in 2013, and it's been either the hospital or the facility ever since. We stepped in, my brother and I. He turned over power of attorney because he has kidney failure, but now I have cancer. I didn't mean to get into so much detail, but recently I lost the balance in my leg, so I've been having some major medical issues myself. We worked with the real estate agent, Mr. P. Sullivan, and he recommended the place. The erosion — I forgot the name of the company. He knew the owner or someone at the very top management level and he really respected him and his opinion, and so I just went with what he recommended because he was the real estate agent. I contracted with them and they came and they researched what the issue and problems were, and they identified the problems. I was a little disappointed that they couldn't come up with something to put on the back patio, but they said they just didn't have anything that they would have to handmake it, handcraft it. The issue was more the drainage in the backyard too with the French drain. They did put in a pop-up drain too in the front that helped alleviate water gushing down from the gutter near the driveway, so they did put that pop-up drain in there as well. They explained to me what was going on. The house had been vacant for a while, and we put in upgrades and renovations and fixed it up because it had gone into disrepair a lot — the wiring — had to put in an electric panel. Upgrade from fuse box to circuit breaker and then a chimney. Had to get major work done on that, but I don't know what the end results were because I don't live in the house. The settlement was May 17, 2017, so the new owner. I haven't had any contact with her or even the real estate agent since the settlement, but I've also been sick. I don't know. I haven't heard anything. I didn't see after a week, after we sold it if it worked or if she still had issues. I'm only basing it on their initial assessment of the problem at hand and their solutions to correct the issue and to improve the water drainage, and they seemed very efficient. It was raining a lot. I remember they had to postpone it to come out. They couldn't. They had to get permission from the utility company to make sure they didn't dig up any gas pipes or anything, do any destruction.”

“Pat was very responsive. He returned all the calls, and they did the thing and they were on time all the time. They did some French drains for us. That was it. Basically, they did French drains and recommended a solution for us that worked finally for us to do part of the work with a third-party contractor that they don't do the French drains and they don't do driveways. They put some pipes underneath our driveways. We get the solutions that work for us, and we were able to coordinate with more contractors with our time and everything. I'd give them an A-. There were some minor things that they had to augment to complete. They did. No question. It's just would have been nice to remind them about minor details. They're always on time.”

“We're going to be using them again. Everything made them positive. They gave us a reasonable price. They did a very good job. The work is effective and it looks good, and they're pleasant and easy to deal with. We had some water issues in the yard right behind the house and they did several things. They put in French drains. They connected the sump pump out below to something underground, and then after they were done with all the work, they put down sod and they put some decorative stones next to the patio where we were having a water problem. So, they left it all looking very nice, much better than it looked before. I'd give them an A. I think they came on the right day, and they were done when I expected them to be done.”

“They did do some work for us last year. We had a great experience with them, very positive. Out of all the people we talked to they were just one, very knowledgeable. They were there on time. They were finished within the time they told me. They did exactly what they said they were going to do, and it actually has worked perfectly. We had a garage that was at the bottom of the hill that water was just running into it, and we had them install a drain all the way across the front of the garage so that the water would drain out and then drain around further down the hill in the grass. I would give them an A. If somebody needed that done, I would recommend them if on the extreme side.”

“I had a very positive experience with Drainage & Erosion Solutions. I enjoyed the actual professional work that they did. Their craftsmanship was really good, the speed in which they did it, and the professionalism of the sales team or the lead, the representative. They were able to give me a breakdown of what my issues were and what I needed to do to make updates. That was great. I had to reset the drain from my egress window well to the drain to my sump pump pipe in the basement. They also created a French drain down the back side of my home and tapped in my downspouts to the French drain so that everything could drain away from my home. It was good. I'd give them an A+.”

“Drainage & Erosion Solutions came out when I had an emergency, so that was important and also they were willing to fix problems, for instance when they refilled the hole that they had dug, they put the plants back kind of inappropriately and we called them back and they came back and put them all back to our liking and that was nice. They dug a hole to check on our water line. I'd grade it a B. The slight issue is it was expensive. This is probably true for most contractors, so it's not really their fault, per se, but they were hard to contact, hard to communicate with sometimes, and I had sent them emails, which they weren't very responsive to sometimes.”

“I had a mixed experience with them. The original work they came out to do, I had to have them come back and do more of it later. They didn't completely do what they were supposed to do. They had to repair a drain that goes down the side of the house. They had to fix some settlement that was happening in my front yard and replace a drain that was coming off my gutters going out to the curb. They originally did not do as much buildup as we had talked about, so they had to come back and redo that. I would give it a B. Customer service - they were a little slow at times and stuff.”

“They were good about coming and doing the estimate quickly and giving me a good explanation as to what they felt they needed to do. So, they did a great job as far as coming out quickly, doing the estimate, being thorough about it. And then on the day of the work, they actually showed up on time. The supervisor came, explained exactly what they were going to do and made sure that his crew boss knew exactly where things were supposed to be put in and how it was supposed to all hook together. He came back later and followed up to verify everything had been done correctly and to my satisfaction. Overall, a positive experience. The workers were good. They did everything that they were supposed to do in a timely manner. I could actually watch as the day went on and see how things were going. I asked a couple questions during the day when I wasn’t sure if this is quite right — they were very good at explanations and making sure everything was correct. I had them put in, so we have four downspouts. One belonged to the neighbors and three that are ours, and we had them connect them together to run underground to two pop-up drains. It's an A+. They picked everything up, and they left the area better than when they started. They did some grading to make it look nice to work better around our patio. Good job.”

“I called them about a problem with the area that was done. They finally sent a crew out, and the crew was just going to do a band-aid type of thing. They realized that was not going to be the fix. It's nothing really major. They did the drains and all that real well, but they were supposed to get back in touch with me the next day. I emailed them, texted them, been back and forth. Finally heard from them this past beginning of the week, or maybe the end of last week, and said he was going to check with the crew, and I have not heard another word. They did a drainage, and the area in question is so minor. The finishing off of it was the rocks and stone covering and the dirt that was backfilled. They put it back the way I had it originally, but I now have a drain underneath. But I have weeds growing because there's not enough room between the landscape cloth and rocks. It needs to be deeper than that. I would grade the overall experience with a C. They are falling down on their customer service. I would probably recommend them. You have to know that they are listening to you.”

“The work that they did was done very well; however, it did not solve the problem that we were having. They refused to come out and take a second look at the problem. Then they are interested in charging us. We have asked them to come out to take a second look. They did not whatsoever. They sent several threatening emails trying to get us to pay. We are withholding payment because we were trying to get them to come out. They installed French drains around our property. I would grade the overall experience with a C. I would not recommend them.”

“We split hairs on them. I would have to put them in slight negative, because they didn't do what they advertised they do. As far as just drainage and erosion work goes, they have a pretty good reputation. But they also advertise that they do patios and stonework and brickwork, and they don't turn out really good at that part. We had some of both done. And I would say they did good or slightly positive on the drainage erosion, but definitely did negative on the patio work. I would grade the overall experience with a C-. I would probably not likely recommend them.”

“They thought the job was going to be smaller than it was, but they handled it, and even when the job got much bigger, they stuck with it. They kept the team here as long as it took to get it done. The work that they did to waterproof our basement has been perfect. They had to trench the whole back of the house, seal up a crack in the foundation, add more waterproofing and then they came back and treated it in order to keep the water running away from the house. I would grade the overall experience with an A. I would extremely likely recommend them.”

“It was neutral because they had to come out and tweak the job again. Some aspects of it I was hoping was done a little bit better, but I understand in retrospect why they were done the way they were done. In fact, some of the work had to be redone, and I was asked for full payment before the work was done, and that kind of put me off a little bit. They did several small projects around the property to divert water away from the house. I would grade the overall experience with a B-. I would probably recommend them.”

“Dave worked pretty well with pricing and had some good ideas on what needed to be done, and it looked good when it was all done and it seemed to work pretty well. They put in a perimeter French drain to collect a lot of the water in my backyard. I'd probably grade them an A. They had to come back. There were some punch card items that before they were done, I said, ‘Hey, it's got to be fixed.’ They didn't catch it the first time, but they were more than willing to come back and do it the second time.”

“Drainage & Erosion Solutions did exactly what we needed them to do. Our basement had a wall that was getting wet all the time and it caused mold, and so they did a drainage ditch and eradicated the mold. I'd grade it an A+. They worked with us when we were kind of in a desperate situation, because we were selling our house and the home inspector caught that. We did not know it because we had shelves back there, and when the shelves were moved, that's when we saw the wet wall and the mold.”

“It was wonderful. They were the best. There were no problems since they did work for us. They completely regarded our backyard and added a bunch of drains. We were having a problem with standing water after not much rain, and we actually ended up having our basement flood because of it, so we had them come in and they completely regarded, re-sodded, and added a bunch of drains to our backyard. They did not waterproof my basement. I'd give them an A+ rating.”

“Real professional. They did a great job, did everything that we asked of them and it worked out well. They extended the downspout and buried it deeper, so that the water kept flowing away from the pool. They had done it several years before, but it was like extending the downspout and extending it. I was really impressed. I would grade the overall experience with an A. I would highly recommend them.”

“They did what they said they were going to do. If they're popular enough they can charge a $150 estimate fee. They dug out under a stairwell and backfilled it, eroding underneath of it, and re-channeled drain water away from the spot that was causing the problem. I'd give them an A overall.”

“Drainage & Erosion Solutions got the job done in a hurry. They put the necessary people on and got it done. They did drainage control in the back of the yard and underneath the deck. I'll give them a B+ overall. It was pretty good. No complaints with their cleanliness, punctuality, or customer service.”

“They did two pieces of work for me. One just recently and I've been satisfied with both. The first was doing some waterproofing and drainage around a basement area; and the second one was doing some drainage repair around a driveway culvert which was damaged by a vehicle. I'd give them an A rating.”

“I've got to call them back to come back for a minor issue that they had, but otherwise, I was very happy. They put in piping, underground piping for my downspouts back to a storm drain in the back corner of my yard. So, it fixes a flooding problem. I'd give them a B+ overall. I had no problems with their cleanliness, punctuality or expertise. They were fine.”

“I was very pleased. It had the intended outcome, and I haven't had any flooding problems. They were very quick; they came and they did the work and the experience was very good and I was very pleased.”

“Nothing, in particular, I like about them. They've done work for me before, so I called them back and they do a good job. I have no complaints and I would recommend them. It was for drainage systems.”

“I've used them before. They know what they are doing and they are very fair. They did some drainage work for me. I would grade the overall experience with an A+. I would extremely likely to recommend them.”

“No problems at all. Good customer service, attention to detail, good work ethic. They did a French drain system in the backyard. I would grade the overall experience with an A. I would highly recommend them.”

“I liked the work. I don't have the drainage problem any more, and we had a lot of people trying to solve it. They just did drainage work for me. I would grade the overall experience with an A+. I would highly recommend them, and I already have.”

“We had a positive experience. They did a good job. They looked at both pumps and made sure that they were operational. I had no complaints, and I would recommend them.”

“It was negative because what they installed didn't work. They installed a sump pump. I would grade the overall experience with a C-. I would not recommend them.”

“They were quick and efficient. They installed some drainage parts in the backyard. I'd give them an A. I have still yet to receive a final receipt.”

“Drainage & Erosion Solutions did good work. They did it on time and did a good job. I'd give them an A.”

“I would recommend them and will use them again. They installed new window wells and did a drainage away from them.”

“I had no complaints and I would recommend them. They did drainage work.”

“They did an awesome job, totally great. Loved them. Great price.”

“I have no complaints with them, and I would recommend them.”

“I had no complaints.”

“They were excellent and I had no complaints.”

“I liked that they did the work fast, and it was well done. They put in a French drain. I had no complaints and would highly recommend them.”

“They did a French drain and a catch basin. I would grade the overall experience with an A. I would very likely recommend them.”

“They came on time and completed the work on time. So, I don't have any issues. They installed the sump pump. I had no complaints and I would recommend them.”

“Drainage & Erosion Solutions basically did the drainage in our whole backyard. I would grade the overall experience with an A+. I would very likely recommend them.”

“I liked that Drainage & Erosion Solutions was very professional. They put in a French drain for me. I would grade the overall experience with an A+. I would highly recommend them.”

“They showed up on time, did excellent work, did exactly what they promised, left the yard nice and clean and neat when they left, very professional. I had them do a French drain system. It's an A+. I was very pleased with them.”

“I liked that they were very quick to respond, and did great work. They regarded a portion of the lawn and repaired cracks in the house. I would grade the overall experience with an A+. I would extremely likely to recommend them.”

“I was very happy with what Drainage & Erosion Solutions did. I felt the job was well done. It was well worth what I put up. It should have been done earlier. I felt they did very well. I'd give them an A.”

“We've been happy with the work, and we've been using them for a little while now. They installed two French drains and concrete slabs. That's basically what they did and tied it into a storm drain. We were having problems with the utility closet getting flooded. I'd give them an A+ overall.”

“It was fine. They kept us informed and they did what they said they would do, so it was a good job. We had them re-pour or pour a concrete walk out for our basement and then kind of slope the backyard, installed some French drains and a dry creek. I'd give them an A rating overall.”

“They were very good to work with. They came in on time, did the job what they were supposed to, not a minute's worth of trouble with them. We were very pleased. They did erosion control for us. I would grade the overall experience with an A+. I would highly recommend them.”

“I liked that they did what they said they were going to do, and it was well done. They changed some drainage pipes, and they put in a drain so that the water would flow away from the house. I would grade the overall experience with an A. I would highly recommend them.”

“I had a very positive experience. They came out, did the work promptly, and did terrific work. They were doing some drainage and erosion work. They also did landscaping and drainage work and laid some downspouts. I'd give them an A+ rating.”

“Drainage & Erosion Solutions did fine. They were thorough, seemed to know what they were doing, picked up after themselves, a little expensive, but I can't have everything. I had some sinking of my front lawn and driveway, and they dug it up, looked to see why it was there and basically filled it back in with better fill, and they replaced a concrete walkway. I'd give them probably an A.”

“They put in a French drain. They did a good job. I'd recommend them. They just did a very nice job. It looks very good. It's just good. So far, no more window wells that are building up with water, so that's all good news. No waterproofing. That wasn't part of the deal. They just diverted the water from getting into the window wells. I'd give them an A+ rating. They did everything they had to do and on time and cleaned up, and it looked good. I'd recommend them to anybody.”

“I'm trying to remember. They did a thorough job, and I know there was an issue with something not done right but they happily came back out and fixed it, so it really wasn't a problem. They were — the drainage pipes on my gutters, the downspouts, they cleaned those out and put in a reach-in, I don't know the word. They fixed the downspouts on my gutters so it drains much better now. They also did some stone masonry work on my stone pathways. I'd give them an A overall. Quality of work and expertise was good.”

“It was pretty fast, so I didn't really have much to take to decide. It was just some repairs to the drainage system. Overall experience, I'd have to give them a B+. I haven't had problems since then, I don't think so. I haven't really heard much of a follow-up from them, or at least I don't remember a follow-up from them. It was done a year ago. I might have forgotten, but I don't remember. I actually wasn't here when they did the work, but I didn't hear any problems from my wife who was here at the time.”

“When we met and I explained what I needed, they gave me a solution and he put a lot of other things in his services. He's a good person, which makes him very thoughtful. It was a difficult process and it was very high quality. They have good services. He connected all the downspouts to a system with the French drain. He just brought all the pipes in to the end of my lot, so he just fixed all of the finishes in my garden. They did waterproofing as well. They did windows, and they put some rocks around my house to prevent slope. I'd give them an A.”

“Drainage & Erosion Solutions put in a sump pump and put in an evacuation pipe, cut through a barrier and buried the pipe in it and all was good. I have no complaints. They did not totally figure out how to slope a particular portion of the brick patio around the edge of the sump pump or the sump itself so that all the water would drain into it, but aside from that, it's not something that's majorly a problem. With pouring rain yesterday or this morning and the rain was on part of the patio, so 90% of the problem has been resolved.”

“Drainage & Erosion Solutions was prompt. They do what they say they are going to do. It looked very nice after the completion of the project. It's a very reliable company. They did our original patio too, and we had them back for more work. The patio was done prior to this job and they did some rock work and drainage rock for us. We wanted to add more rocks, better fill. They put a smaller fill in there to make it look nicer. They put in some additional rocks around some areas that I wanted and put a border between the rocks and the yard. One of the blocks in the stone wall separated, and they did warranty repair on that for free. I would grade the overall experience with an A+. I am always able to get ahold of them. Once we agreed on a time, they met it, came out and did their work and they were done very quickly. I would highly recommend them.”

“When I worked with the owner, everything worked out perfectly well. I had some trouble with one of their subs, but they took care of that and fixed everything quite nicely. They're very efficient and I was pretty pleased with the results. It was a pretty big drainage issue in our backyard. We have drainage swells around, all in a residential community. A swell runs through our backyard. They fixed the issue that's been on and off for years of overflowing water and just making things dry. I'd give them an A overall. It probably would've been an A+, if it weren't for the beginning issue. Quality of work and expertise were both top-notch.”

“Drainage & Erosion Solutions did a great job. They were great. They gave us a very thorough estimate. We knew what was going on. And his guys were very good, and they left it spotless. No issues whatsoever. And they were fast. They were real fast. I couldn't believe how much work they got done so fast. Our backyard had drainage issues over the year, so they put in four drains and a whole rock creek along the back so it drains some more and redid the front landscaping a bit and the back landscaping and side landscaping. I would give them an A+ overall. I've already recommended them to three different people already. So, I would strongly recommend.”

“It was overwhelmingly positive with them. They're very timely. They get the job done within the time frame they say they were going to do it. They do pretty much all hand work, which is very rare to find, so all their digging work was pretty much done by hand and not large machines, so they're very meticulous and very careful with their digging work. Anything around sensitive items or around various utilities and stuff like that were really, really good. Really knowledgeable. Plus, they have a really good council. They've got a sister company that they are attached to, structural engineers. So they have a tendency to have a lot of really good guys on the project. Their management is real good. They were doing a bunch of concrete work for me, retaining walls, and they've done some envelope work for me, French drains, curb work, stuff like that. It was definitely a solid A.”

“They did work for me a  little over a year ago. They were very professional and imaginative with their design recommendation. They did a residential rock type thing in the back for drainage. It was just natural, a tremendous performance. I would grade them an A+.”

“They did drainage work and installed a few down spouts. I would grade them A-.”

“They did drainage work for me. I would grade them an A. I have recommended them.”

“It was making improvements to a dry creek bed that I had. I would grade them a B.”

“They did a new patio, drainage remediation, French drain installation, and some grading. I would grade them an A.”

“Drainage & Erosion Solutions did work for me a year ago. They did all the drainage in my backyard. I would grade them an A+. They were very comprehensive with that they did, and they were very thorough. They really did a great job in dealing with a very large problem.”

“Drainage & Erosion Solutions installed some pipes in our backyard, built a trench, and installed some pipes that drained water out to the curb. I would grade them an A. The only reason why I wouldn't grade them an A+ is that it was a little hard to get ahold of them. But once I was able to get a hold of them, they were able to get the work done right and quickly.”

“They helped us solve a drainage problem in our backyard. We have a small lot, a tenth of an acre, but, in a heavy rainstorm, we would get a great puddling effect in one part of the lawn that was killing the grass. They put in a drainage pipe in the fountain that popped up in another part of the yard and it has worked well. I would grade them an A+.”

“They worked out pretty well resolving a drainage problem. I would grade them a B.”

“They fixed some drainage in our backyard and installed some drywall. I would grade them a B.”

“They were piping in my downspout and managing rain water on my property. I would grade them an A.”

“They laid new sod. I would grade them an A.”

“They did regrading and installation of drainage. I would grade them an B+.”

“They did creek repair. I would grade them an A.”

“The story is still being written. They put in a French drain on the outside of the house. I would grade them a B for now. They seemed very knowledgeable, but the work I'm still not sure about.”

“They regraded my backyard so that water would not seep into my basement. I would grade them an A. I had a problem getting the estimator, but when I called the home office, everything was OK.”

“They put in a drainage system for me. I would grade them a B+. They started work without notifying me. Once that was figured out, the rest was OK, and they cleaned up good. Overall, I was pretty happy. I even recommended them to my neighbor.”

“They  did a great job, and my house is happier for it. They got the water away from my house. It was nicely done. It was all A+. I would recommend them to a friend.”

“They did both waterproofing and drainage for me. I would grade them an A.”

“It was good. Everything is still working fine. I would grade them an A.”

“I have no general complaints, and I would recommend them to a friend.”

“I would grade them an A.”

“They did a good job.”

“Everything looks really good. They deserve an A.”

“It was very good. I would grade them an A+.”

“It  was an excellent experience. I had no complaints, and I would recommend them to a friend.”

“Drainage & Erosion Solutions were first  rate, from the initial customer engagement, to the advice, to the product, and to the installation, everything was wonderful. I would recommend them and will be using them again. They did drainage for me. I would grade them an A. They were very responsive and comprehensive in their assessment, and the installation was top-notch. I'm good for life.”

“I'm very satisfied with the drainage system they put in, and when the supervisor came out and inspected the work, he mentioned that he was going to have some of the workers come back and take some of the excess rocks and place them on the left hand side of the house. I would grade them an A.”

“See the work was done fine, but they overcharged because I needed it done quickly. But it was well above the price it should have been. They replaced a sump pump and a back up sump pump. Not waterproofing, they didn't actually do anything with the piping. I would grade them a C.”

“I  thought they were wonderful. They did a great job. They put in drainage and down spouts to drain away from the house. I would grade them an A+. They were very nice, on time, and they did the work when they said they would do it, and it was done neatly and cleanly.”