The Plumbing Doctor, Inc.

Emily Dietle

a month ago

They were polite and punctual. They correctly diagnosed and resolved the issue. However, their payment set up made me feel like I had been fleeced. We had bought an old house and they did our sewers line inspection in August 2025. They said everything looked great. After that we had someone refinish our basement and another contractor redo our kitchen while we were living out of state. We moved into the home in June 2026 and soon after had flooding issues in our newly finished basement. It was obvious from the sequence of events the main sewer line was clogged. We even called the city to check if there was a downstream issue and there wasn’t. The plumber came and after several calls to his supervisor agreed it was an issue with the main line. He then held out a tiered system that we had to agree to ahead of time and only the top 2 tiers actually promised to resolve the issue with a comprehensive scope and treatment would be a little over $3000 and come with an 18months assurance (this was not the highest tier). I don’t remember the details of the tier below since they said I was forbid from taking a picture of the tiers and payment options but it left ambiguity to whether it would completely resolve the issue. I asked if I could discuss with my husband who wasn’t home and he said that was fine but if he left the site he would have to charge me just for coming out even if I wanted them to scope later. So I asked him to step out and discussed with my husband. We tried to clarify if there were diagnostic and pay options and we were told we had to pick a tier. We felt kind of stuck because if there was horrible damage and we didn’t agree to the comprehensive package we could be in it for so much more money and it honestly wasn’t clear what that process would even look like. I asked if it meant anything to the plumber that his company had said things looked good less than a year before and he said old pipes can develop scales quickly and they didn’t guarantee things if we didn’t select a tier that would guarantee it. So I agreed and gave him half the payment (about $1500). He gave me a carbon copy saying the gist of what that “tier” selection had promised. No other real contract, just a carbon copy sheet. The next day he showed up with 2 other guys and scoped and found a rag and a plastic bag stuffed in the drain. Not his fault, likely one of the 2 companies that were renovating. Can’t prove who. But it cost us a little over $3000 to have a rag and bag removed from the drain because we were cornered and given worst case scenarios the day before. None of this is exactly dishonest, and I’m sure if the problem had been worse with needing our sewer descaled or something we’d be so thankful, but it feels insane that I spent $3000 on that. I also have some anxiety that I have no typed contract that guarantees the 18months of assurance nor exactly understand what that includes… I think people should just be prepared that they will be put in this situation if they call with a flooding issue and to understand how much cash they will part with.

Patty Ojeda

4 months ago

I was very impressed with the service from The Plumbing Dr, from the initial call to schedule, the follow up, the call from the techs when they were on their way, to the outstanding job done at my house. Very professional and friendly, and I will definitely call them again for any future plumbing needs.

Kris Fizyta

4 months ago

5/9/26 Update: Thank you Plumbing Dr. for addressing my complaint below🙌. Updated review to 4 stars and will call you again 👍 ------------------------------------------- I hired The Plumbing Dr to replace a section of pipe connected to my bathtub. The work itself appears to be done well, and the team was professional on site. The quoted price was $1,190, but the final bill came to $1,531. While I was satisfied with the quality of the repair, I was not satisfied with how the final price was reached. One minor gripe I have is regarding the cleanup of the job site. Because the pipe was located in my crawl space, the plumbers had to remove insulation to access it. When the job was finished, the insulation was left on the ground instead of being put back in place. It’s not a major issue, but it did feel a bit sloppy. It’s possible my expectations were off and most plumbers would not replace the insulation. My bigger complaint was when it was time to pay. The mechanic informed me he needed to add a charge for snaking the line. He said the standard price was $391 but offered a discounted rate of $341. This was added to the original $1,190 estimate. I understand that unexpected issues can arise, but I believe I should have been notified before he did this work. When I asked whether he felt the extra charge was fair, he said yes. I disagreed, but no sense in arguing about it. Overall, the repair seems solid, but the lack of upfront communication about added costs left me disappointed. I had hoped to find my go‑to plumber, but based on this experience, The Plumbing Dr will be lower on my list for future work.

Margo Zoian

7 months ago

It is our privilege to write this commendation on the services received from the plumbing Dr in Arlington, Va. From the time we scheduled an appointment to have repair services on our toilet with Tracey, to the repair completed by Ture, the overall service that we received was more than exemplary!! We were treated with the utmost humble respect and patience that any and all customers would expect. Tracey scheduled our appointment most efficiently as we had service the very next day. Her demeanor was very patient and detailed in outlining our needs and cost factors! True who provided us with his service was on time, very explanatory as to was needed and encouraged us to both ask any questions and even view the repairs that were needed. True provided us with answers and advice regarding our toilet issues presently and suggestions to avoid further issues in the future!! He was a great listener, had excellent communication skills and overall demeanor was extremely humanistic. As this was our very first time in calling upon the plumbing Dr for your issues we cannot be more appreciative with their outstanding service and professionalism! Our sincere thanks!!!! Samuel and Margaret Bozoian’s Fairfax, VA

Bridget Baiss (Live Wise DMV)

9 months ago

Exceptional! Skilled, honest plumbing companies are hard to come by. Bill (the owner), Turé, Ken, and Lloyd were all outstanding to work with. They took the time to understand a very mysterious leak in our home that required multiple technologies, experience, and real problem-solving know-how. They were amazingly clean, polite, communicative, professional, and genuinely ingenious in how they approached such a difficult issue. Their patience and thoroughness gave us complete confidence throughout the process. I’m very grateful for their expertise and highly recommend The Plumbing Dr. to anyone in Northern VA who needs a skilled, reliable team.