The Plumbing Doctor, Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Plumbing Doctor, Inc. has received 4.8 out of 5 stars based on 68 customer surveys.
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2nd year as a Best Pick Call
"For over 35 years now, we have taken great pride in our 'plumbing doctors' treating each customer's home as if it were our own. We offer up-front pricing after a thorough evaluation so that there are no surprises, and we only perform work that is approved."?

William "Dr. Bill" Bennett | Owner
Company Information
Services Offered
The Plumbing Doctor offers residential and commercial drain cleaning, waste line repair and replacement, sump pump installation, hydro-jetting, video inspection, pipe snaking, and leak detection services. The company also offers general plumbing services, including repair and installation of water heaters, faucets, toilets, and showers.
Services Not Offered
The Plumbing Doctor does not perform work on septic tanks or well pumps and systems.
Warranty
The company provides a warranty on all work performed.
Company History
William Bennett founded The Plumbing Doctor in 1980. Today he and his daughter, Tracy, run the company together.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Licenses
#2705084771
Areas Served
Arlington, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna

Compiled Score:

The Plumbing Doctor, Inc. has received 4.8 out of 5 stars based on 68 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/07/2017

“David helped me out, I think. David was fine. He was very, very cordial, very very accomplished. I do think they're a little bit more expensive than some alternatives I might have used, but he was very professional, and I think he put in a kitchen sink and set of faucets for me. I think it was a little over $300. I needed to have it done, but had I simply got another company to do it, it would have been $139, so they’re about twice as much. But I was very pleased with his professionalism and his manners, and he made me proud. He showed me options, and it went well. He earned an A+. I thought it was a little pricey. It was done quickly, professionally, the faucet works, and my wife is happy. I would recommend him. I thought the price was a little higher than what I was hoping to pay, but you know, that's what things cost when you get good service. This other company has a special deal where somebody—if you buy a new fixture from them, maybe they have some kind of a contract.”

Review by
09/07/2017

“They came in and proposed a couple of different solutions. One was to jackhammer up the floor—that didn't actually need to happen, so they said, ‘Rather than do that, we want to reconfigure your pipes and do it the correct way because it shouldn't have ever passed code.’ So I feel like they were very ethical and followed through on their work. It definitely improved everything. It was major. We had flooding going on in our basement connected to a backed up, stopped up issue, so it was thousands of dollars. Originally they said they were going to have to jackhammer this up, but they realized, ‘Hey, we actually don't need to do that. Let's do something that's going to help you out.’ We were able to remove the clog and snake it, snake the line, so basically they reconfigured the piping so that we would never have problems again, and it's been much better since then. I'm going to give them a solid A.”

Review by
09/07/2017

“It's been OK. They've done a few things, installed some pumps and stuff. I think we did one—I guess the one reason why I won’t give a complete positive endorsement is it's kind of—it's a marketing scheme, and so they'll come and their usual formula is, here's the patch, here's the better fix, and here's the Rolls Royce fix. You know, honestly it's all marketing, it's all gimmick, and I don't like being presented with, ‘You really should spend $1000, but we can do something for you for $200.’ What's the best solution, and then discuss that. They’ll get a C from me.”

Review by
09/07/2017

“They were very quick. It was a fairly minor problem. He didn't exaggerate it. There were actually two problems. He was just in and out very quickly and very cordial and a very positive experience. One was a toilet that didn't empty—the bowl didn't empty. It ran constantly. The other one was a leak underneath the kitchen sink. I would say they deserve an A. The toilet work was probably a B, and the sink was an A.”

Review by
09/07/2017

“They were cleaning out stuck drains and stuff. It was kind of neutral. I mean, they showed up, but the guy had issues getting things fixed. It wasn’t quite negative, but not really positive. They eventually got it fixed, but it didn't really—I would say almost they didn't get it fixed. I mean, I'm not going to go back to them. I think they deserve a C.”

Review by
09/07/2017

“They completed the work they were supposed to. It was good. Everything was cool. They did just some bathtub repairs. We used them one other time. The customer service was good. I'd say they were an A. They did have to come back and fix something.”

Review by
09/07/2017

“They were thorough and complete, and they gave a fair estimate to the services that were needed. They scoped the sewer line with a camera, identified where it was broken, and gave the estimate for what it would cost to repair. They deserve an A.”

Review by
09/07/2017

“It was good. He was able to fix the problem probably within the hour. I had a clogged sink in the kitchen, so he had to put a snake through. The clog was I think 20-25 feet underground. They were able to get it unclogged. They would get an A.”

Review by
09/07/2017

“They did a very good job of cleaning out the—I had a flood in the basement, and they went up on the roof and shot something down the pipes, so they did a great job. I'll give them an A.”

Review by
09/07/2017

“Quick response time, thorough job. They unclogged the bathtub. It was the first time I’d used them. I heard about them from a family member. They would get an A.”

Review by
09/07/2017

“They did work for me. I was very satisfied with it. I think they cleared a clog in my downstairs sink that wasn’t draining. They get an A. They were terrific.”

Review by
09/07/2017

“They fixed the problems, didn't overcharge. I think it was a clogged drain. I've used them before. I think the first experience was good. I'd give them a B+.”

Review by
09/07/2017

“They were helpful. They helped me with a back-up issue. They get all A's all around. They actually talked to me on some stuff without charging me.”

Review by
09/07/2017

“The work got done. The guys came. He knew what he was doing. They fixed a bathroom faucet, a tub faucet. They deserve an A.”

Review by
09/07/2017

“They get an A+ for the work they did. They did drain work.”

Review by
09/01/2017

“They assisted in opening a drain—snaked the drain. Prompt service. They came without much of a notice. Really nice person who came to our place. I probably would say they're an A.”

Review by
09/01/2017

“They basically replaced a sewer line. They were just very open, friendly, quality of the work. Just very open and wanted to make sure the customer understood what they were doing. I'd probably grade them B.”

Review by
08/17/2016

“Came in. Diagnosed the problem and provided options for the repairs. Explained everything well and followed up after the fact. Well done.”

Review by
08/17/2016

No review comments provided

Review by
08/16/2016

“They came, not just to fix the problem, but to inform why the problem happened in the first place. The pipes that drained the water from my washer had been corroded, and they saw the problem and fixed everything that needed, while taking me through the steps to know what he was doing.”

Review by
08/14/2016

No review comments provided

Review by
08/14/2016

“Quality of the work was good. But it was overpriced. I feel they overprice the job if you have an emergency.”

Review by
08/14/2016

No review comments provided

Review by
08/11/2016

No review comments provided

Review by
08/10/2016

“Jason was prompt, personable, and professional a great blend of attributes that made our Plumbing Doctor experience all-round helpful! And, importantly, the job was done when he left no ‘partially fixed feelings.’”

Review by
08/09/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“I have used The Plumbing Doctor for many years. They are excellent in all areas. I highly recommend them!”

Review by
08/08/2016

No review comments provided

Review by
08/07/2016

No review comments provided

Review by
08/06/2016

“A family run business in my community.”

Review by
08/06/2016

No review comments provided

Review by
08/06/2016

No review comments provided

Review by
08/06/2016

“Plumbing Doctor replaced my main drain line from my house to the sewer line. They were outstanding. They started work the day of the estimate. I drove up the driveway from work the next day and they were just finishing reseeding and mulching my lawn after laying the pipe 6ft down and refilling the dirt. The cost was very reasonable. They were professional, polite, and informative of the process. I can’t recommend them enough.”

Review by
08/05/2016

“These guys are local pro's and they know how the how to get the job done. They scoped (camera) and snaked and cut roots from our main line, and they guarantee their work. Any other company could have gouged us for up to $1,. They gave us a fair price we were more than pleased with.”

Review by
08/05/2016

“I had them do a range of things over a few visits. This included major outflow pipe replacement (the old copper outflow pipes were corroded by a change of water-treatment chemicals used by the city), snaking of the main kitchen drain, replacement of a toilet, replacement of a shower fixture, and some other minor items. They did great work, provided good background info on what they were doing, and were very prompt. Highly recommended.”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

“The plumber did pretty good work. Relatively professional, but was a bit condescending, hence the B- for Customer Service. But I am very glad and happy that he fixed the problem very quickly. He knew what he was doing, which is the important part.”

Review by
08/05/2016

“They responded promptly and came back for further review the next day.”

Review by
05/29/2015

“They did a good job. They worked quickly and fixed the problem and we haven't had any issues since then. They replaced our back-up sump pump. It was snowing that day and they were the only ones that could make it out in the storm. I would give them a B+.”

Review by
05/29/2015

“The guarantee didn't for as long as they said it was going to on the work. The work was fine. They had to take care of a clog in the outside drain. The sewer line. They are not my normal service provider. It was an emergency basis. I'd give them a B.”

Review by
05/29/2015

“They came when they said they would, and they promptly repaired what we needed to have repaired. It was an emergency. They did a drain. This was my first time using them., and I would give them an A.”

Review by
05/23/2014

“I called them because I had a broken sewer pipe. The people that came and did the work were polite, on time, and knowledgeable—they explained things and were done quicker than they estimated. I would give them an A+ grade.”

Review by
05/23/2014

“I had quite a bit of plumbing to do—they've put in fittings and pipe fittings downstairs in my basement, and they’ve done new water stuff. When they came, they fixed the thing that was leaking at my kitchen faucet. The guy drained my kitchen out—his name was Larry, and he did a real good job. He went in about three times. I watched him, and I thought he was real good. I've used him several times before that, too I like that guy; when he comes here, we talk and reminisce about old times. I would give them an A+. I have no complaints.”

Review by
05/23/2014

“The technician explained everything that he was doing, so that I knew what was going on. He unclogged my drains. I did not have to call him back for any problems after the work was done. Their customer service was great, and the person I dealt with was fine—everyone I spoke with was fine. It was perfectly professional. I used them once for minor problems, and I would recommend them. They deserve an A.”

Review by
05/23/2014

“They are very nice people. I used them once a couple of years ago, and I’ve stayed with them since. The first time they were here, they cleaned out the kitchen and bathroom drains, and the last time they were here, they installed a new faucet in my bathroom and cleaned out the tub drain. I’ve have never had any issues or had to call them back for any problems. I'd recommend them. They’re A+.”

Review by
05/23/2014

“I had an emergency with a stopped-up pipe. He had to get under my house, take the pipe apart, and fix it, because it wouldn't drain. I live right next to the shopping center where it is, and that is how I heard about the company. He did an excellent job all the way through. He did a good job. There were no problems. He worked until it was clear, and that was it. I would give them an A.”

Review by
05/23/2014

“They have been available when we needed. They were reasonably priced. I wouldn't say they were cheap. They did the job. Over the years, they've done cleaning out drains. They've put in some faucets. They have put in a garbage disposal. I think they put in my water heater. I have never had any issues with them that they created or had to call them back for any reason. I've had nothing but good stuff from them. I got the feeling they were a small company that's growing. They used to be really, really great. Even if the person who was there didn't know as much, they were very, very good at customer service. I'd say with their expansion, probably a little less so, but still, I've been happy. I would give them A-. I'd love if they’d cost less. But they come out on the weekend without charging something extra. I'll give them an A-.”

Review by
05/23/2014

“They were thorough, they didn't do any work they didn't need to do, and they offered me options. They were great. They've done work for me in my laundry room and on the toilet. They unplugged drains, and they did some gas work for me when I needed the gas dryer to be put in. I have used them for a while. The people were great—they were really nice, they explained everything to me, they didn't want to do any work that wasn't necessary, and they didn't try to pad the bill or anything like that. They were nice, courteous, and generous—they were great. I like The Plumbing Doctor very much. That's all I will ever use. I think they were A+.”

Review by
05/23/2014

“They were very responsive, and their fees were reasonable. They snaked a drain. The customer service was great—I have already recommended them. Their work was A+.”

Review by
07/29/2013

“I had four different projects done by them. One of them, the third one was unsatisfactory OK and its not the reflection of the company itself. But I think its one particular incident with that particular employee, that plumber, you know. The plumbing doctor, the company itself tried to correct the discrepancy that that person made. So its more on the plumber, that particular plumber the third time we had the project work done today. But the one before today, that was the bad one. The issue wasn't resolved but the company tried to give us some sort of like a...they tried to compensate for the discrepancy that was done and we are pleased with the kind of compensation. They were very apologetic and I can understand that. I can see why the company they take their service...the quality of their service very seriously. Well today they went ahead and did the video camera and they also...they also fixed our commode and it was a good service, and they're coming back again on Tuesday next week for a drain service. I'll still recommend the company, and I think its just the fact that the plumber, that particular plumber has just started with the company. I think that plumber wasn't documented well or be how the company considers their service as far as quality is concerned. But the company is still a good company though. Well for now, its B. I would recommend the company. I found them through the best pick reports.”

Review by
07/29/2013

“The Plumbing Doctor has been very helpful, and they’re very thorough and pleasant to deal with. I love them. There was a clog in the line between the house and the main sewer pipe. They had to bring in equipment to get rid of the clog. It’s been great, and their customer service was excellent. I’d give them an A+.”

Review by
07/26/2013

“I've used them for a while and it's generally been positive, but we're kind of at a sticking point. I used them for something that, it's not really their fault, it has to do with some parts and taking money to get the parts and I haven't heard back from them, so I'm not exactly excited at the moment, but generally it's been very positive. The last time I used them was earlier this year. If I can explain just briefly, it has to do with a gas log fireplace. Plumbers are usually the people who handle that sort of thing, but they were unable, for a long time, to get one key part, they got it, came out and put it in, the owner actually came out and put it in, didn't charge me for the first call he made. Then another part went bad. The owner came back out again, didn't charge me for that, ordered that part replacement. It's now been months and the first part now has gone bad again. But they haven't charged me for this and that's good and the owner himself took a personal interest in this. Those are good signs, but still I don't have a working gas fireplace. I've used them before for more normal plumbing issues. For everything except this latest episode, I'd give them an A. They fixed some leaks, they cleaned some drains, they installed some new parts in toilets, pretty much routine kind of things and that all went fine and it wasn't terribly expensive and they were prompt, pretty much anything that goes on the good checklist would apply to them in those cases.”

Review by
07/25/2013

“They had friendly service, good cost, good work. They made the drain work. This was the first time I used them. A.”

Review by
07/24/2013

“It was positive I guess. They snaked a drain and they fixed a shower control thing. It was in the last year or two. It was quick and easy and reasonably priced. This was my first time using them. I'll probably continue to use them if I have any additional needs. It's hard to say because there's only one experience. He was only here for like an hour. Let's just say like an A- I guess.”

Review by
07/23/2013

“The Plumbing Doctor gets an A+ from me. We have an apartment office complex of 50 units, and they've done everything for us. On the last service, they replaced a toilet that split in half. They've also reamed out sewer pipes down to the city line for us, replaced sinks, and repaired plumbing in the walls. They’ve cleaned our drains out every year just to keep them flowing well. They do all kinds of things for us. They're always just great, and they arrive on time. It's been at least seven years that we've been using them.”

Review by
07/23/2013

“I think it was positive. I think we had clogged drain. The quality of the work was good. The workers were fine. It was good. It was B. I would recommend the company. This was her first time using the company.”

Review by
07/23/2013

“They’re excellent across the board. They recently installed a supplemental sump pump, but they've done everything there is to do. I've used them for 30 years.”

Review by
07/23/2013

“I’ve used them more than once. They replaced a sewer line for me, and it was fine. They’re an A+.”

Review by
07/22/2013

“I believe they snaked a drain. It seemed like the plumber was knowledgeable about what he was doing. This was my first time using them. I'll continue to use them if I need their services in the future. They were respectful of my home. He was friendly. A.”

Review by
07/22/2013

“They have done a lot of work for us over the last, I would say, six years and we are very happy with the work they've done. We had some problems with sewage drains that had backed up all the way from the main DC lines and they used their cameras and found the obstructions and removed them. They have replaced, I would guess, nine or ten toilets in our various apartments and offices. They have replaced all kinds of plumbing, from kitchen sinks and the faucets have been going inside the walls and found leaks in gutters and internal down spouts, oh my gosh, they've done so much, it's hard to think of all the things. We have a fountain in our courtyard and they've work on that and replaced the motor in that and some of the piping. They've replaced old metal pipes with pvc for us. I had a positive experience with them. The workers are always polite, they're always on time and if they're running late, they call and give me lots of notice. They're always in uniform and easily identified, very polite, explain what the problems are. If they can't fix something immediately and need to get the parts, they always leave everything nice and neat and clean, pending coming back for the repairs. They're very good with the tenants, very considerate. I've got to say A+.”

Review by
07/22/2013

“I'd say it was a negative experience. I blame myself for even going along with it. The guy came over to do some work for me on my water heater, and he noticed that I had a sump pump. He took a look at it and said, “How long's it been since you replaced the water pump and the sump pump?” and I said, “It's the original one,” and we talked a little bit. The thing that really upset me—and I don't know why the hell I fell for this—he started offering me a price of $900 to replace it, and I said, “Are you crazy?” He thought. “Well, $700.” Actually, we got it down to something like $400, which is still way out, and for some stupid reason, I said, “OK, go ahead and do it.” So that's my fault, but the fact is, they were ripping me off. It's really negative. I didn't really need it. It wasn't like there was anything wrong with it. It's the original pump for the sump pump, so I said, “OK, let’s do it.” The work that he did was OK—I can’t say anything about that. I let it happen, it's my fault, but still. Here's a guy negotiating with me on a price when it should be a fixed price on it. Again, I blame myself. I don't know why I went along with it. I couldn't trust them, I wouldn't trust them. I would definitely not consider them for future work. D.”

Review by
07/22/2013

“It was good. The work they did was fine. The plumbers themselves are always friendly and professional. There was one issue, and it's going to sound negative, but it's actually positive. There was one issue where the plumber was installing a garbage disposal for me, and then they neglected to crimp one of the hoses, so that the dishwasher didn’t completely drain into the sink. They sent another guy out the next day to fix it with no charge. They stand by their work, and when we need more plumbing work, I'll have them do it. I've been using them for a couple of years now. They’re generally an A, but that one experience was a B. Overall, they’re an A.”

Review by
02/14/2013

“We had Plumbing Doctor do some drain work and they were very good. They cleaned out the drain pipe from the house to the street. The technicians were good, we actually had a couple of companies come in and want to tear up the whole yard. These people went in and did video and everything, and said they just had to flush it out. So, it cost us probably one thousand dollars versus six or eight thousand dollars. I'd give them an A.”

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