The Plumbing Doctor, Inc.
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Plumbing Doctor, Inc. has received 4.5 out of 5 stars based on 67 customer surveys conducted through GuildQuality.
5
49
4
12
3
2
2
0
1
4
5th year as a Best Pick Call

Company Message Regarding COVID-19

We are practicing social distancing, wearing booties, gloves, and masks, and sanitizing after each call. We are keeping our website updated.
"For 41 years now, we have taken great pride in our 'plumbing doctors' treating each customer's home as if it were our own. We offer up-front pricing after a thorough evaluation so that there are no surprises, and we only perform work that is approved."

William "Dr. Bill" Bennett | Owner
Company Information
Services Offered
The Plumbing Doctor offers residential and commercial drain cleaning, waste line repair and replacement, sump pump installation, hydro-jetting, video inspection, pipe snaking, and leak detection services. The company also offers general plumbing services, including repair and installation of water heaters, faucets, toilets, and showers.
Services Not Offered
The Plumbing Doctor does not perform work on septic tanks or well pumps and systems.
Warranty
The company provides a warranty on all work performed.
Company History
William Bennett founded The Plumbing Doctor in 1980. Today he and his daughter, Tracy, run the company together.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Areas Served
Arlington, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna
Address
1063B West Broad Street
Falls Church, VA 22046
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2705084771

Compiled Score:

The Plumbing Doctor, Inc. has received 4.5 out of 5 stars based on 67 customer surveys conducted through GuildQuality.
5
49
4
12
3
2
2
0
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/25/2021

“I don't remember the technician's name that came out for our last call, but he was fantastic! He explained things to us and gave us tips so that we could prevent it from happening again. He was very kind!”

Review by
01/25/2021

“They were very professional and patient in answering all of my questions.”

Review by
01/25/2021

“The first time it was addressed, it was still leaking. It seemed like he didn't clean up or fix it. 1 week later, I called another company about the problem. They stopped the leaking.”

Review by
01/25/2021

No review comments provided

Review by
01/25/2021

No review comments provided

Review by
01/19/2021

“They did an overall great job.”

Review by
01/19/2021

“I would like to recognize the technician for his exceptional service!”

Review by
01/19/2021

No review comments provided

Review by
01/19/2021

“I was satisfied with the service provided by The Plumbing Doctor. It was confidently done and I don't have a leak now.”

Review by
01/19/2021

“The service was great.”

Review by
01/16/2021

“They came at the time that they were scheduled. The staff wore masks as the current public health crisis requires, they addressed the problem effectively, and we haven't had any problem with that item since.”

Review by
01/16/2021

“Mike was exceptional. He was here twice and he was just incredible. Really really good.”

Review by
01/15/2021

“They are very prompt, which I appreciate, and they have a tiered building, so they're very upfront and transparent on the pricing, which I like also.”

Review by
01/15/2021

No review comments provided

Review by
01/15/2021

No review comments provided

Review by
01/15/2021

“They exceeded all my expectations!”

Review by
01/15/2021

No review comments provided

Review by
01/14/2021

“I would like to recognize the technician for his exceptional service.”

Review by
01/14/2021

“They exceeded my expectations in being able to complete it the same day.”

Review by
01/14/2021

“I would like to recognize The Plumbing Doctor for their exceptional service.”

Review by
01/14/2021

“The plumber who came to my condominium did a superior job. I was very happy with his work.”

Review by
01/14/2021

“I would like to recognize the technician for his exceptional service. He was polite.”

Review by
01/14/2021

“They met/exceeded my expectations in all the areas that I gave a five-star rating for.”

Review by
01/14/2021

“They exceeded my expectations on the response.”

Review by
01/11/2021

“I would like to recognize the guys who came.”

Review by
01/11/2021

“The technician has always been good explaining what is wrong and coming up with the best options for our budget.”

Review by
01/11/2021

“They were a little pricey.”

Review by
01/08/2021

“The main guy that came out to my house and business.”

Review by
01/07/2021

No review comments provided

Review by
01/07/2021

“The lead man was very good.”

Review by
01/07/2021

“I would like to recognize Charley and Cornelius for their exceptional service.”

Review by
01/07/2021

“The Plumbing Doctor was friendly and respectful. They did the job as expeditious as possible.”

Review by
01/07/2021

“They met all of my expectations. They were on time, professional, courteous, and got the job done the way it was supposed to be done.”

Review by
01/07/2021

“I thought The Plumbing Doctor exceeded my expectations with cleanliness and wearing the proper PPE. I thought that they did a really good job.”

Review by
10/08/2019

“They met my expectations by how well the explained what they needed to do.”

Review by
10/04/2019

“When you call the plumbing doctor, you know they will show up and do a good job. They won't stop until everything is fixed.”

Review by
10/02/2019

“They people that came to my house were great.”

Review by
09/26/2019

“Recommendations from the service person on parts I need to order for the future was unexpected.”

Review by
09/26/2019

“I ask for Charlie every time.”

Review by
09/26/2019

“I received great advice on different plumbing related issues.”

Review by
09/26/2019

“The quality of the work exceeded my expectations.”

Review by
09/16/2019

“It gives an extra layer of confidence that Dr. Bill comes by to check things out.”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“The Plumbing Doctor was very orderly and had followed up great.”

Review by
09/14/2019

“Their quality of service.”

Review by
09/14/2019

No review comments provided

Review by
09/11/2019

“I was satisfied with their overall work.”

Review by
09/10/2019

“I would like to recognize the technician but I cannot recall his name. We were pleased with the service. We have used them a couple of times and compared to other plumbing companies they are easy to work with and do what they say they will do.”

Review by
09/10/2019

“I would like to recognize Liam for his exceptional service.”

Review by
09/10/2019

“They did a great job and showed up on time!”

Review by
09/10/2019

No review comments provided

Review by
09/06/2019

“I already recommended them to a friend and she was very happy with the service.”

Review by
09/06/2019

“I would like to recognize the Owner, Bill for his exceptional service. He actually came out to help the other guys.”

Review by
09/06/2019

“They were all very, very good.”

Review by
09/05/2019

“They did their job.”

Review by
09/05/2019

“Mike”

Review by
09/05/2019

“They were very knowledgeable about the specific problem.”

Review by
09/05/2019

No review comments provided

Review by
10/02/2018

No review comments provided

Review by
09/06/2018

“I was most satisfied that they stayed late into the night to get it done. They did not give up.”

Review by
09/06/2018

No review comments provided

Review by
08/29/2018

“I was satisfied with their professionalism, the way they conducted themselves and went about their business.”

Review by
08/29/2018

“They did a nice job explaining everything.”

Review by
08/28/2018

“I have two kids, and the guy who came out was polite and very social, as well as friendly. He was professional, and very good customer service. It was excellent.”

Review by
08/28/2018

“They were expensive.”

Review by
08/27/2018

“I have used the company several times, and they provide good service.”

Review by
09/07/2017

“They get an A+ for the work they did. They did drain work.”

Review by
09/07/2017

“They did a very good job of cleaning out the—I had a flood in the basement, and they went up on the roof and shot something down the pipes, so they did a great job. I'll give them an A.”

Review by
09/07/2017

“Quick response time, thorough job. They unclogged the bathtub. It was the first time I’d used them. I heard about them from a family member. They would get an A.”

Review by
09/07/2017

“They did work for me. I was very satisfied with it. I think they cleared a clog in my downstairs sink that wasn’t draining. They get an A. They were terrific.”

Review by
09/07/2017

“They were helpful. They helped me with a back-up issue. They get all A's all around. They actually talked to me on some stuff without charging me.”

Review by
09/07/2017

“The work got done. The guys came. He knew what he was doing. They fixed a bathroom faucet, a tub faucet. They deserve an A.”

Review by
09/07/2017

“David helped me out, I think. David was fine. He was very, very cordial, very very accomplished. I do think they're a little bit more expensive than some alternatives I might have used, but he was very professional, and I think he put in a kitchen sink and set of faucets for me. I think it was a little over $300. I needed to have it done, but had I simply got another company to do it, it would have been $139, so they’re about twice as much. But I was very pleased with his professionalism and his manners, and he made me proud. He showed me options, and it went well. He earned an A+. I thought it was a little pricey. It was done quickly, professionally, the faucet works, and my wife is happy. I would recommend him. I thought the price was a little higher than what I was hoping to pay, but you know, that's what things cost when you get good service. This other company has a special deal where somebody—if you buy a new fixture from them, maybe they have some kind of a contract.”

Review by
09/07/2017

“They came in and proposed a couple of different solutions. One was to jackhammer up the floor—that didn't actually need to happen, so they said, ‘Rather than do that, we want to reconfigure your pipes and do it the correct way because it shouldn't have ever passed code.’ So I feel like they were very ethical and followed through on their work. It definitely improved everything. It was major. We had flooding going on in our basement connected to a backed up, stopped up issue, so it was thousands of dollars. Originally they said they were going to have to jackhammer this up, but they realized, ‘Hey, we actually don't need to do that. Let's do something that's going to help you out.’ We were able to remove the clog and snake it, snake the line, so basically they reconfigured the piping so that we would never have problems again, and it's been much better since then. I'm going to give them a solid A.”

Review by
09/07/2017

“They were very quick. It was a fairly minor problem. He didn't exaggerate it. There were actually two problems. He was just in and out very quickly and very cordial and a very positive experience. One was a toilet that didn't empty—the bowl didn't empty. It ran constantly. The other one was a leak underneath the kitchen sink. I would say they deserve an A. The toilet work was probably a B, and the sink was an A.”

Review by
09/07/2017

“They completed the work they were supposed to. It was good. Everything was cool. They did just some bathtub repairs. We used them one other time. The customer service was good. I'd say they were an A. They did have to come back and fix something.”

Review by
09/07/2017

“They were thorough and complete, and they gave a fair estimate to the services that were needed. They scoped the sewer line with a camera, identified where it was broken, and gave the estimate for what it would cost to repair. They deserve an A.”

Review by
09/07/2017

“It was good. He was able to fix the problem probably within the hour. I had a clogged sink in the kitchen, so he had to put a snake through. The clog was I think 20-25 feet underground. They were able to get it unclogged. They would get an A.”

Review by
09/07/2017

“They fixed the problems, didn't overcharge. I think it was a clogged drain. I've used them before. I think the first experience was good. I'd give them a B+.”

Review by
09/07/2017

“They were cleaning out stuck drains and stuff. It was kind of neutral. I mean, they showed up, but the guy had issues getting things fixed. It wasn’t quite negative, but not really positive. They eventually got it fixed, but it didn't really—I would say almost they didn't get it fixed. I mean, I'm not going to go back to them. I think they deserve a C.”

Review by
09/07/2017

“It's been OK. They've done a few things, installed some pumps and stuff. I think we did one—I guess the one reason why I won’t give a complete positive endorsement is it's kind of—it's a marketing scheme, and so they'll come and their usual formula is, here's the patch, here's the better fix, and here's the Rolls Royce fix. You know, honestly it's all marketing, it's all gimmick, and I don't like being presented with, ‘You really should spend $1000, but we can do something for you for $200.’ What's the best solution, and then discuss that. They’ll get a C from me.”

Review by
09/01/2017

“They assisted in opening a drain—snaked the drain. Prompt service. They came without much of a notice. Really nice person who came to our place. I probably would say they're an A.”

Review by
09/01/2017

“They basically replaced a sewer line. They were just very open, friendly, quality of the work. Just very open and wanted to make sure the customer understood what they were doing. I'd probably grade them B.”

Review by
08/17/2016

“Came in. Diagnosed the problem and provided options for the repairs. Explained everything well and followed up after the fact. Well done.”

Review by
08/17/2016

No review comments provided

Review by
08/16/2016

“They came, not just to fix the problem, but to inform why the problem happened in the first place. The pipes that drained the water from my washer had been corroded, and they saw the problem and fixed everything that needed, while taking me through the steps to know what he was doing.”

Review by
08/14/2016

No review comments provided

Review by
08/14/2016

No review comments provided

Review by
08/14/2016

“Quality of the work was good. But it was overpriced. I feel they overprice the job if you have an emergency.”

Review by
08/11/2016

No review comments provided

Review by
08/10/2016

“Jason was prompt, personable, and professional a great blend of attributes that made our Plumbing Doctor experience all-round helpful! And, importantly, the job was done when he left no ‘partially fixed feelings.’”

Review by
08/09/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“I have used The Plumbing Doctor for many years. They are excellent in all areas. I highly recommend them!”

Review by
08/08/2016

No review comments provided

Review by
08/07/2016

No review comments provided

Review by
08/06/2016

“A family run business in my community.”

Review by
08/06/2016

No review comments provided

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