Service Specialties Inc.
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.6 out of 5 stars based on 20 customer surveys.
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3rd year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. specializes in clearing and cleaning clogged kitchen and bathroom sinks, shower and bathtub drains, and garbage disposals. The company uses drain cameras and pipeline video cameras to diagnose clogging problems and uses plumbing snakes and snake machines to clear regular clogs and hydro-jetting to clear severe clogs. Service Specialties also offers repair and replacement of water lines and sewer lines. The company also provides service, repair, and installation of heating and cooling equipment.
Warranty
Service Specialties offers a 90-day warranty on parts and a 30-day warranty on labor for all services.
Company History
Founded in 1979, the company has remained family owned and operated for 39 years.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Licenses
#2701022299
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Service Specialties Inc. has received 4.6 out of 5 stars based on 20 customer surveys.
5
17
4
0
3
1
2
2
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/26/2017

No review comments provided

Review by
09/07/2017

“They might have done some plumbing for me. Eventually, it was fine, but originally, came out, started, didn't finish, but eventually somebody came out and got it done. That was basically my experience. They tried to replace the valve that needed to be replaced—one of the main water valves that came into my house. Part of the problem, the person who came out, identified the problem and tried to do the thing that didn't need to be done, so I was not happy about that. I would give the overall experience a C. Cleanliness—the first time, the person that tried to do the thing that didn't need to be done, he left the place kind of like there's was some place more important for him to be, because stuff wasn't cleaned up and left a gaping thing in my siding. He cut out my siding and just took off.”

Review by
09/02/2017

“They do excellent work, and we have no complaints with them. We have been customers since 1995. They have done plumbing, air conditioning and drainage work. Also, they installed a water heater, HVAC twice a year and then got new units from them and had them installed, as well. I would recommend them.”

Review by
09/02/2017

“They possibly did some plumbing or drainage work. I had no complaints.”

Review by
09/01/2017

“The tech was really good. He always does a nice job for us. They do good work. They come by twice a year. They deserve an A+.”

Review by
09/01/2017

“We had both a positive and negative experience with them. It took them a total of five or six times coming over to fix the issue. They were kind, because they kept sending somebody out; but at the same time, the initial worker lied as to what the problem was and he lied as to what he had done. And so, he was suggesting to rip our pipes out of the wall, and he was suggesting that we had to redo all our pipes. He claimed that he snaked our drain—we had a clogged drain—and he claimed that he had snaked it up to six feet and that a clog wasn't the issue. He ended up getting into a verbal altercation with my husband. And they sent another service guy out, and with that new service guy, he snaked the drain and came out with a huge clog and it was fixed. We have mixed reviews. I would grade the overall experience with a D. Quality of work—it depends on if you go with the first service guy or the second service guy. The first service guy I would say as a boldface ass because he claimed he did something that he didn't do and suggested a huge replacement of pipes that would have cost us thousands and thousands of dollars. The second gentleman that came out, I would give him a B because he kept coming out until he got it fixed, and it was something very simple. Cleanliness—the first service guy, I would give him a D because he didn't protect anything while he was cutting drywall, and he literally got water all over our laptops and didn't tell us that he got water on our laptops.”

Review by
09/01/2017

“Service Specialties serviced the A/C, the outside unit. They're fine. We actually use them all the time with our management company. I liked that we are able to schedule really quickly, and with our management company, they give us really good rates because we do a lot of business with them. I would grade the overall experience with an A. Customer service—they tend to have a lot of turnovers and with their scheduling and their admin side of it, so that makes it a little bit difficult. But most everyone there knows who we are. But when they have turnovers, there's normally a little bumpy transition. We recommend them to all of our owners through our property management company.”

Review by
09/07/2016

“I haven't had any complaints with Service Specialties.”

Review by
09/06/2016

“I think the professionalism and courtesy of the technician stood out. I was having issues with my hot water heater and my garbage disposal. I would give them an A+ for the overall experience. I would recommend them for sure.  ”

Review by
09/06/2016

“Service Specialties did the work quick. They replaced the main water valve to the house. Overall, I'd give them an A.”

Review by
09/06/2016

“I've had several visits from them, and they always come pretty promptly. They did a complete job and were very good at it. First, they came to clean out my sink disposal system, and then they also fixed the leak. The prices really varied among the different people who came. There were a couple of people, we had a couple of visits, that I would say was odd. One was quite expensive, and the other was not that expensive, or at least more reasonable. I'd give them an A-. Their cleanliness was fine. The correlation of cost really just varied.  ”

Review by
09/06/2016

“The original call was for the toilet. I was telling him about a problem with a tub and it's original plumbing and fixtures. I told him that the tub just wasn't draining anymore and we were worried that the pipe had collapsed. He did some poking around and said that I shouldn't have had the duct tape over the drain hole because that piece rusted out our first month in the house. He poked a hole in that, and then he told us about this natural treatment and said we probably had trouble with roots and gunk in the plumbing. We went out, got the product for the treatment, and it worked. I'd give them an A+. I was very satisfied. My husband has already mentioned them to one of the neighbors.”

Review by
01/06/2016

“They do excellent work no matter what they did. They have done plumbing work for me and they have done HVAC work. I'm very satisfied with them. They're very good technicians. They replaced a sewage drain in a couple of places. They hooked up some appliances for me that involved some plumbing work. They cleaned up excellent. You would have never known they were here. I have recommended them many times. I would say they're an A+.”

Review by
01/05/2016

“We had a horrifying and terrible experience that cost around $30,000 because of their fraud and negligence. Fortunately, it was covered by insurance. We had a pipe in the kitchen sink that was clogged. We asked the plumber to come and clear it. He snaked the drain. In the process of snaking the drain, the pipe ran under our house, and he cracked the pipe. Within a day or so, we had an odor in the house. We asked them to come back to see what the problem was. The second guy that came back basically covered up the damage to the pipe and had lied to us about what the problem was. Therefore, we lost time fixing it. It was basically leaking water under the house, which led to like a toxic mold issue, which spread throughout the entire house. Our entire house had to be decontaminated. We had to clean our entire basement. We had to replace all the insulation under our house. He specifically lied about the damage of the pipe. He basically said there was sewer gas, cut the pipe out, and trapped it. He was trying to charge us two times the cost of the actual repair. It took us days for an investigation. There were forensic engineers and hazmat guys. We were extremely displeased. I believe our insurance company did get recovery for our expended cost. They just made it immensely worse. We probably could have sued them for a lot more than the money that the insurance company got back. We stopped working with them.”

Review by
01/05/2016

“We love them. I like their follow-up. As far as when you set up an appointment, they call when they're on the way and all. Their work is thorough and complete. If they recommend anything, a lot of times their service techs are using the same products that they recommend. We had a hot water heater put in by them before and the tech was out the last time before the heater and the heater was the same as he had. We have the same programmable thermostat which they recommended. They come out on the plumbing side for the annual inspection. They cleared up a clogged drain once. They put in our current heater and air conditioner unit. We have this semi-annual inspection scheduled through them. They're an A+ with no complaints at all.”

Review by
01/05/2016

“They were fine. They did HVAC. I believe they did drain and sewer work for me. They're an A+ rating.”

Review by
01/05/2016

“He was prompt. He was courteous. He was professional. He did what he needed to do quickly, efficiently and promptly. He's a very nice fellow. He replaced two bathtub drains. They're an A+.”

Review by
12/28/2015

“It was good. They unclogged the drain. They were the first ones available. I would give them an A+.”

Review by
12/28/2015

“They were prompt in terms of coming and addressing the needs that we had. They put a sump pump in. I've used them for a few years. We initially connected with them on a recommendation. I would give them an A. The only concern I had is that they serviced my mother's home in the Washington, DC area. The service was expensive but it's hard for me to really speak on. Other than that, they're great. I always enjoy them.”

Review by
12/28/2015

“They're responsive. If there's a problem, they deal with it and they're pleasant. They've done plumbing work for sure. I think they did something else too but I don't remember what. I know they did plumbing work. There was a drain problem, there was banging on the pipes, there was a replacement of a sink and kitchen faucet. I don't remember why I chose them over a different company. I would give them an A.”

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