CroppMetcalfe
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 78 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians receive training, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 78 customer surveys conducted through GuildQuality.
5
62
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6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/08/2021

“Jamel, Omar”

Review by
01/13/2021

No review comments provided

Review by
01/11/2021

“I would like to recognize Neil Dodson for his exceptional service. He was in the air quality group. He was very helpful, responsive, knowledgeable, and did his best to service our air quality product needs.”

Review by
01/11/2021

“They are a great company”

Review by
01/08/2021

No review comments provided

Review by
11/19/2020

No review comments provided

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“Extremely Responsive”

Review by
11/05/2020

“Alber Mendoza”

Review by
11/05/2020

“I would like to recognize, Giddian. He is quite awesome.”

Review by
11/05/2020

“The technician who came was very good.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“Craig Peterson”

Review by
11/04/2020

“I don?t recall the name of the technician since the service was provided a while back.”

Review by
11/04/2020

“David went above and beyond to identify potential electrical issues and for the fan installations we asked him to do was very careful to make as little of an impact on the wall as possible. Much appreciated.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“I would not recommend the plumber team at any level of operation”

Review by
10/24/2020

“From the scheduling of our repairs to the completion of the jobs, all staff were professional and genuine.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“They've always been professional.”

Review by
10/21/2020

“I would like to recognize the technician that came out for turning off my water outside!”

Review by
10/21/2020

“The person that did the work did a good job.”

Review by
10/21/2020

“Their response time of the service call.”

Review by
10/21/2020

“I would like to recognize Ruel for her exceptional service”

Review by
10/21/2020

“If you need reliable, quick, courteous and professional plumbing services. We highly recommend CroppMetcalfe! CroppMetcalfe technicians inspected and replaced our water heater after a flood in our utility room.”

Review by
10/21/2020

“It is all great.”

Review by
10/21/2020

“I would like to recognize Gideon Mahone for his exceptional service. He was really knowledgeable.”

Review by
10/21/2020

“They did what I asked them to do and did it well.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“I would give it a four-star but I feel like we overpaid.”

Review by
10/21/2020

“They met or exceeded my expectations by agreeing to promptly fix the problem they created.”

Review by
10/20/2020

“They are all good and know what they are doing. They are professional.”

Review by
10/20/2020

“I was pleased the last person who did my pest control service.”

Review by
10/20/2020

“I would recognize the person that came!”

Review by
10/20/2020

No review comments provided

Review by
10/20/2020

“Everybody has been very professional and excellent.”

Review by
10/19/2020

No review comments provided

Review by
10/15/2020

“Arrived on time and explained everything to my satisfaction.”

Review by
10/13/2020

“Great experience. On time. Good work great results!!!”

Review by
10/13/2020

“AJ was wonderful”

Review by
10/13/2020

“I would like to recognize the Plumbing Technician, Jamel Robinson, for not only his service but his candidness about how to fix my plumbing issues.”

Review by
10/13/2020

“Fixed sewage issue.”

Review by
10/13/2020

“Quality of Work”

Review by
10/13/2020

“For HVAC definitely, for plumbing definitely not due to management”

Review by
11/02/2019

No review comments provided

Review by
11/01/2019

No review comments provided

Review by
10/16/2019

“Company owner and workman”

Review by
10/07/2019

“CroppMetcalfe provided great reliable service!”

Review by
09/28/2019

“The guy his name was Mercury was great.”

Review by
09/28/2019

“I was impressed with their knowledge, efficiency, and low cost”

Review by
09/17/2019

No review comments provided

Review by
09/16/2019

“Very pleased and a satisfied customer!”

Review by
09/16/2019

“We always get the same technician and he is great.”

Review by
09/16/2019

“They did a great job.”

Review by
09/16/2019

“I would like to recognize the manager Eric, he was helpful. We did have a slight issue and he was very helpful and really resolved the issue we had. He was very kind and sweet to help us out.”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“I would like to recognize Orin he is ultra-professional, explains everything correctly, and he has this let me do the right thing attitude. That his how he does his work.”

Review by
09/16/2019

“They are very reliable.”

Review by
09/16/2019

“Professional knowledge met/exceeded my expectations.”

Review by
09/16/2019

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
11/29/2018

“Everyone has been outstanding. I would like to recognize all of them for their exceptional service.”

Review by
11/26/2018

No review comments provided

Review by
11/12/2018

“I highly recommend them.”

Review by
10/21/2018

No review comments provided

Review by
10/16/2018

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

Review by
10/16/2018

No review comments provided

Review by
10/18/2017

“We have a maintenance contract with them. I purchased a new air conditioning/heating unit with them three years ago, and with that I got a five-year maintenance-free contract. I think they are terrific. They’re very polite and very responsive. Yesterday was an anomaly—something happened with their computer system. They were supposed to come for my winter check, and they are making it right, right away. They’re coming tomorrow, so they’re very responsive. I'm very pleased with them. I've actually called them for plumbing. I've had a couple of issues with my garbage disposal and a pipe problem in my bathroom. They are just terrific people. I would grade the overall experience A+.”

Review by
10/18/2017

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”

Review by
10/18/2017

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

Review by
10/18/2017

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I’d give them an A.”

Review by
10/18/2017

“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”

Review by
08/18/2016

“Toilet on first floor was overflowing. Shut off water. Called for service approximately 11am. Plumber did not arrive till the evening and was absolutely useless. Different plumber was sent out next day. Marginally better. But could not fix or find blockage in sewer line. Stated that he could not use camera to see problem because there was water in the line. Third day. Had to make several calls to have them send another plumber. Between third plumber and the County services division problem with the line was resolved.”

Review by
08/08/2016

“The technician was very professional, answered all our questions during and after installation. He explained the features of the new system and thoroughly cleaned up the work area after completion.”

Review by
08/08/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
12/28/2015

“Their service was fine. They did sewer work for me. Nothing stood out with their customer service. I called them and they came and did the work. I would grade them an A+”

Review by
12/28/2015

“They are pretty good. I think they are very professional and very thorough. They did some drainage work. their customer service was excellent. I would grade them an A.”

Review by
12/28/2015

“He got here really soon and helped up take care of the problem and was professional about it. A sewer pipe had become blocked. Their customer service was very quick, efficient and thorough. We used another company that was recently bought out by them. We already had their number and had good service in the past. I would grade them an A.”

Review by
12/28/2015

“I like the guy that came out, they did a good job, cleaned up after themselves. It was great and they did what they needed to do. That's what they did sewer work. They were nice, they came right out, I thought they were good. I would grade them an A.”

Review by
08/04/2015

“They're always very professional. They arrive on time, and they always seem to do a good job. They do maintenance on our heating and air conditioning, and they replaced our sump pump. We've been using CroppMetcalfe for a long time—eight or ten years maybe. I would give them an A rating.”

Review by
08/04/2015

“They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.”

Review by
10/28/2014

“I recently used CroppMetcalfe for plumbing— I had a backed up drain. They were very courteous, professional, and on time, and they cleaned up after themselves. They basically fixed the issue. Considering I found the problem at eight in the morning, and they were at my house by three in the afternoon, I would say they have a pretty good turnaround. I'd give them an A- grade.”

Review by
10/28/2014

“They finally got things squared away. It is a long sequence of things. They replaced my heat pump a year ago. And this spring, we've had a series of the machines shutting down because it seemed the water was draining to the point that it was triggering the sensor to shut the machine down. So, the third visit, a young man came in and put a piece of pipe in there to level the catch basin and after that, things got pretty good. We've had duct cleaning and we've increased the return pipe from 16 to 18 inch. It all worked fairly well. I used to use CroppMetcalfe years ago when I had my business do the commercial HVAC work for my stores. It's a B+ service. I wouldn't give them an A because I paid $10,000 to have that heat pump installed right the first done. And it was 95 degrees outside in the afternoon and the thing shut down, and it takes them 24 hours to get it fixed. That sort of upsets me a little bit.”

Review by
10/28/2014

“We use CroppMetcalfe for plumbing and HVAC. I'd have to give them a D grade. Last time, we needed sump pumps in the crawlspace and when they installed the drain, they weren't at the proper slope and actually drained backwards, which could have created various problems in the crawlspace. I took photographs and gave them to the supervisors. Of course, they came out and corrected, it but a homeowner shouldn't have to crawl down in the crawlspace to make sure that the work was done right. Also, the HVAC work a D grade job. We've been trying to work with them to do some re-ducting in the house, and they're never very effective at their work. They know it. They've been back over and over again to try to fix it but, frankly, I just told them not to bother coming back.”

Review by
04/09/2014

“They were very good when they came, but they were very expensive. When we had an issue with the drain in our sink, they charged us a lot of money. They still continue to be the number one plumber, and I would give them an A+. They are just a bit pricey, so we have to get someone else to do it for more than half the price.”

Review by
11/18/2013

“CroppMetcalfe worked on my plumbing, did some general checks, and fixed some drains. They were courteous and respected my property. They get an A.”

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