CroppMetcalfe
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 124 customer surveys conducted through Our Research Partners.
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians receive training, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 124 customer surveys conducted through Our Research Partners.
5
105
4
8
3
4
2
5
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/02/2021

“I am and have been totally satisfied with all the work done by CroppMetcalfe technicians for many years.”

Review by
10/30/2021

No review comments provided

Review by
10/30/2021

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Review by
10/30/2021

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Review by
10/30/2021

“They installed a new gas furnace a year ago, but neglected to install a new control unit, so we still have the 30 year old substandard control unit.”

Review by
09/17/2021

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Review by
09/13/2021

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Review by
09/13/2021

“He was very professional and concerned with covid protection.”

Review by
09/13/2021

“We had a drain backed up. The plumber came in, looked at it, knew exactly what the problem was and fixed it and was gone in approximately 15 to 20 minutes. His work not only represents an expertise in his trade but also a knowledge of issues peculiar to the various homes that are built in the region he serves.”

Review by
09/13/2021

“I never recommend contractors to friends, so this is not a knock on CroppMetcalfe.”

Review by
09/13/2021

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09/13/2021

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09/13/2021

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09/09/2021

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09/08/2021

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09/08/2021

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09/07/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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Review by
09/06/2021

“From scheduling the appointment to the day of service and a follow up call to check that we were satisfied, the professionalism and demonstration of care has been excellent.”

Review by
09/06/2021

“Cropp-Metcalfe is the best company for heating and air-conditioning, plumbing, electricians, pest and termite control. I have or had contracts for all 5.”

Review by
09/06/2021

“Without a doubt, the best firm I’ve ever worked with for all types of home repair and maintenance. Extremely responsive. Knowledgeable and reasonably priced. I highly recommend CroppMetcalfe.”

Review by
09/05/2021

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Review by
09/03/2021

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09/02/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“Croppe Metcalfe was a joy to work with. We have sold our house but will be in a new townhouse in November. I hope to continue the relationship then.”

Review by
09/01/2021

“Our last repair was a toilet rebuild. Plumber was pleasant and efficient, and the cost was reasonable.”

Review by
09/01/2021

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Review by
03/08/2021

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01/13/2021

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Review by
01/11/2021

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Review by
01/11/2021

“They are a great company”

Review by
01/08/2021

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Review by
11/19/2020

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Review by
11/12/2020

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11/12/2020

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Review by
11/05/2020

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Review by
11/05/2020

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Review by
11/05/2020

“The company is responsive. They fixed my problem. I have had nothing but a good experience with them.”

Review by
11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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11/04/2020

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Review by
11/04/2020

“I would not recommend the plumber team at any level of operation”

Review by
10/24/2020

“The quality and professionalism is top notch. The peace of mind knowing that the repairs will be completed properly, honestly, and at a fair price is not something I take lightly. Therefore within just a few jobs completed by your staff, both at my mother's home and mine, I decided that I will call upon your company anytime repairs are needed.”

Review by
10/21/2020

“It was great service, and they are always professional. It does not matter if it is pest control, heating and air, plumbing or electrical. I am very happy with them.”

Review by
10/21/2020

“I was happy with the work. The guys showed up on time and they were very pleasant. I liked having them here and they did a good job.”

Review by
10/21/2020

“They've always been professional.”

Review by
10/21/2020

“If you need reliable, quick, courteous and professional plumbing services. We highly recommend CroppMetcalfe! CroppMetcalfe technicians inspected and replaced our water heater after a flood in our utility room.”

Review by
10/21/2020

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10/21/2020

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10/21/2020

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10/21/2020

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10/21/2020

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10/21/2020

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10/21/2020

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Review by
10/21/2020

“I would give it a four-star but I feel like we overpaid.”

Review by
10/21/2020

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10/20/2020

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10/20/2020

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10/20/2020

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10/20/2020

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10/20/2020

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10/19/2020

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Review by
10/15/2020

“Arrived on time and explained everything to my satisfaction.”

Review by
10/13/2020

“Great experience. On time. Good work great results!!!”

Review by
10/13/2020

“AJ did our plumbing maintenance inspection this morning and he was professional, knowledgeable and thorough. We appreciate AJs service.”

Review by
10/13/2020

“My services included the repair of a master bathroom shower and toilet. My technician talked me through the true issues and the price effective measures to solve them. He repaired the toilet with ease. Though he didn't have all the tools and kits available to fix the shower, he walked me through the process on how the kit would be ordered and how follow appointment would be handled.”

Review by
10/13/2020

“No. Good work but higher than average cost.”

Review by
10/13/2020

“Cost for service too high. $300 each to change a flapper and flushing system. Represents $600 of a $1,000 bill that included work to sewage system. Sewage work was excellent and fairly priced.”

Review by
10/13/2020

“For HVAC definitely, for plumbing definitely not due to management”

Review by
11/02/2019

No review comments provided

Review by
11/01/2019

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Review by
10/16/2019

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Review by
10/07/2019

“CroppMetCalfe provided great reliable service!”

Review by
09/28/2019

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09/28/2019

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Review by
09/17/2019

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Review by
09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

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09/16/2019

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Review by
09/16/2019

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Review by
09/16/2019

“They are very reliable.”

Review by
09/16/2019

“Very pleased and a satisfied customer!”

Review by
09/16/2019

“The person who scheduled and the technician on the appointment was great, but the salesperson who tried to call me afterwards to schedule farther work was terrible.”

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

No review comments provided

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