3rd year as a Best Pick
Best Pick 2018
certified company
Based on 700+ Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp. The company has three locations in the Washington, DC, area.
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians receive training, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I'd give them an A.”

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I'd give them an A.”

“I have used CroppMetcalfe for a number of years. I am very pleased thus far with the level of service I have received. They are prompt and very professional—A.”

“I've had the pleasure of using CroppMetcalfe's services on numerous occasions. The service and repair staff are always prompt, clean, and professional. They are friendly, helpful, efficient, and effective—A+.”

“We have used them for several years and are very satisfied with their services—A+.”

“Can't say enough good things about our experience with them. They took something complicated and explained it so we could understand the benefits of all the options.”

“I have been very satisfied with this company for many years.”

“I have been very satisfied with this company for many years.”

“Very professional.”

“No problems.”

“I love working with Rauel. That is the only reason I use CroppMetcalfe.”

“They're professional and reliable which is why I have trusted them with my home needs for over ten years.”

“I have used them consistently over the years.”


“Knowledgeable technicians provide support that is both punctual and courteous.”

“I always have a positive experience with CroppMetcalfe. They're very courteous, professional, and reliable. They have a good reputation, they do quality work, and they're honest—we trust them. They're an A-level company.”

“CroppMetcalfe is excellent. I really like their professionalism. They arrive on time, they're very informative and very tidy, and they're just very pleasant people to work with. I would give them an excellent rating.”

“I recently used CroppMetcalfe when I had a backed-up drain. They were very courteous, professional, and on time, and they cleaned up after themselves. They fixed the issue, and I would say they have a pretty good turnaround.”

“CroppMetcalfe is a wonderful company. They are polite and efficient, and I'd grade them as an A.”

“CroppMetcalfe cleared a blocked line and put in a new toilet. I'd use them for anything they offer. They're excellent—A+.”

“CroppMetcalfe's quality of work is great. Recently, they unclogged a drain. And they also come to look at all the drains to make sure everything is clearing properly. The technicians were very knowledgeable, and the cleanup was great. They're always very good with keeping clean. They put booties on. I would say they're an A grade.”

“I recently used CroppMetcalfe for plumbing—I had a backed up drain. They were very courteous, professional, and on time, and they cleaned up after themselves. They basically fixed the issue. Considering I found the problem at eight in the morning, and they were at my house by three in the afternoon, I would say they have a pretty good turnaround. I'd give them an A- grade.”

“CroppMetcalfe did a nice, thorough job, and I'm happy with them. I've been using them for a few years now, and they've consistently provided good service. They deserve an A.”

“CroppMetcalfe worked on my plumbing, did some general checks, and fixed some drains. They were courteous and respected my property. They get an A.”

“I thought they were very adequate. They came on time, they did their work, whatever they did worked, and they left. They didn't have to come back and fix anything. The last thing they did was some work in the bathroom, I think. I'd say I've probably used them for ten years. Sometimes with workmen, they have to come back and do this and this. But CroppMetcalfe comes, does the work, and it works, and I don't have to have them come back. I'll give them an A.”

“I have used CroppMetcalfe for years. They’re my lifeline. The technicians are always clean and professional.”

“They did some plumbing work for me last year. They did a very nice job. It was a pretty big job; they had to replace the sewer line. They came out to give an estimate the same day. The next day, they were there and did the job all in one day.”

“They have always done good work. They've been wonderful to us.”

“I have not had a problem scheduling a service time around my needs. The workers are always clean and neat and professional. I would recommend CroppMetcalfe to others.”