CroppMetcalfe
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 21 customer surveys.
5
17
4
2
3
0
2
2
1
0
3rd year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians receive training, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 21 customer surveys.
5
17
4
2
3
0
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/18/2017

“We have a maintenance contract with them. I purchased a new air conditioning/heating unit with them three years ago, and with that I got a five-year maintenance-free contract. I think they are terrific. They’re very polite and very responsive. Yesterday was an anomaly—something happened with their computer system. They were supposed to come for my winter check, and they are making it right, right away. They’re coming tomorrow, so they’re very responsive. I'm very pleased with them. I've actually called them for plumbing. I've had a couple of issues with my garbage disposal and a pipe problem in my bathroom. They are just terrific people. I would grade the overall experience A+.”

Review by
10/18/2017

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”

Review by
10/18/2017

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

Review by
10/18/2017

“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”

Review by
10/18/2017

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I’d give them an A.”

Review by
08/18/2016

“Toilet on first floor was overflowing. Shut off water. Called for service approximately 11am. Plumber did not arrive till the evening and was absolutely useless. Different plumber was sent out next day. Marginally better. But could not fix or find blockage in sewer line. Stated that he could not use camera to see problem because there was water in the line. Third day. Had to make several calls to have them send another plumber. Between third plumber and the County services division problem with the line was resolved.”

Review by
08/08/2016

“The technician was very professional, answered all our questions during and after installation. He explained the features of the new system and thoroughly cleaned up the work area after completion.”

Review by
08/08/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
12/28/2015

“Their service was fine. They did sewer work for me. Nothing stood out with their customer service. I called them and they came and did the work. I would grade them an A+”

Review by
12/28/2015

“They are pretty good. I think they are very professional and very thorough. They did some drainage work. their customer service was excellent. I would grade them an A.”

Review by
12/28/2015

“He got here really soon and helped up take care of the problem and was professional about it. A sewer pipe had become blocked. Their customer service was very quick, efficient and thorough. We used another company that was recently bought out by them. We already had their number and had good service in the past. I would grade them an A.”

Review by
12/28/2015

“I like the guy that came out, they did a good job, cleaned up after themselves. It was great and they did what they needed to do. That's what they did sewer work. They were nice, they came right out, I thought they were good. I would grade them an A.”

Review by
08/04/2015

“They're always very professional. They arrive on time, and they always seem to do a good job. They do maintenance on our heating and air conditioning, and they replaced our sump pump. We've been using CroppMetcalfe for a long time—eight or ten years maybe. I would give them an A rating.”

Review by
08/04/2015

“They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.”

Review by
10/28/2014

“They finally got things squared away. It is a long sequence of things. They replaced my heat pump a year ago. And this spring, we've had a series of the machines shutting down because it seemed the water was draining to the point that it was triggering the sensor to shut the machine down. So, the third visit, a young man came in and put a piece of pipe in there to level the catch basin and after that, things got pretty good. We've had duct cleaning and we've increased the return pipe from 16 to 18 inch. It all worked fairly well. I used to use CroppMetcalfe years ago when I had my business do the commercial HVAC work for my stores. It's a B+ service. I wouldn't give them an A because I paid $10,000 to have that heat pump installed right the first done. And it was 95 degrees outside in the afternoon and the thing shut down, and it takes them 24 hours to get it fixed. That sort of upsets me a little bit.”

Review by
10/28/2014

“We use CroppMetcalfe for plumbing and HVAC. I'd have to give them a D grade. Last time, we needed sump pumps in the crawlspace and when they installed the drain, they weren't at the proper slope and actually drained backwards, which could have created various problems in the crawlspace. I took photographs and gave them to the supervisors. Of course, they came out and corrected, it but a homeowner shouldn't have to crawl down in the crawlspace to make sure that the work was done right. Also, the HVAC work a D grade job. We've been trying to work with them to do some re-ducting in the house, and they're never very effective at their work. They know it. They've been back over and over again to try to fix it but, frankly, I just told them not to bother coming back.”

Review by
10/28/2014

“I recently used CroppMetcalfe for plumbing— I had a backed up drain. They were very courteous, professional, and on time, and they cleaned up after themselves. They basically fixed the issue. Considering I found the problem at eight in the morning, and they were at my house by three in the afternoon, I would say they have a pretty good turnaround. I'd give them an A- grade.”

Review by
04/09/2014

“They were very good when they came, but they were very expensive. When we had an issue with the drain in our sink, they charged us a lot of money. They still continue to be the number one plumber, and I would give them an A+. They are just a bit pricey, so we have to get someone else to do it for more than half the price.”

Review by
11/18/2013

“CroppMetcalfe worked on my plumbing, did some general checks, and fixed some drains. They were courteous and respected my property. They get an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: