Winters Home Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 80 customer surveys conducted through GuildQuality.
5
57
4
13
3
4
2
2
1
4
6th year as a Best Pick Call
"What sets our company apart is our delivery of consistent, world-class service. We are believers in continuous improvement for the betterment of our customers. We promise to fulfill the needs of every customer with a sense of urgency, aiming for the gold standard of 'fixing it right, right away, today.'"

Tim Flynn | President
Company Information
Services Offered
Winters Home Services provides drain cleaning as well as sewer repair and replacement. In addition to camera inspections, the company performs pipe excavation, root removal, jetting, and rodding services. Winters Home Services also works on heating, cooling, and air quality control products.
Services Not Offered
The company does not perform work on septic tanks.
Warranty
Winters Home Services offers various warranties on parts and labor as well as a variety of maintenance plans for all clients.
Company History
The local company was founded in 1995.
Employee Information
Employees must meet the company's professional qualifications in addition to undergoing background checks and drug testing. Technicians arrive in uniforms and marked vehicles, and homeowners are sent a bio and photo prior to service.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
108 School Street
Watertown, MA 2472
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#3105

Compiled Score:

Winters Home Services has received 4.5 out of 5 stars based on 80 customer surveys conducted through GuildQuality.
5
57
4
13
3
4
2
2
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/01/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
11/24/2020

“It's been a while but I think the plumber's name was Jamie. He did a terrific job.”

Review by
11/23/2020

“Organized, professional, knowledgably, clear communication”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“Communication between employee and home office need improvement.”

Review by
11/16/2020

“Very professional and thorough servicing of my gas burner. Made very helpful recommendations regarding the age and efficiency of the burner and monitoring for eventual replacement”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Very mean and disrespecting attitude toward a customer and lying by Ken and James John”

Review by
11/10/2020

“They did what they were going to do!”

Review by
11/10/2020

“Zane with Winters Home Services has been at my home several times. Zane is knowledgeable, willing to explain, and we always have an interesting conversation.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“They did quality work.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“They did the job well!”

Review by
11/10/2020

“I'd like to recognize Kane and the crew of my project for their exceptional service.”

Review by
11/10/2020

“Service wise it was great service. Beyond that, everything was as I would expect it to be.”

Review by
11/10/2020

“The technician who came out was great.”

Review by
11/10/2020

“The service provided by Winters Home Services was fine, but I believe they were overpriced for the area. I would only use Winters Home Services in an emergency situation.”

Review by
11/10/2020

“dedication to client was great”

Review by
11/10/2020

“They fixed the problem relatively quickly.”

Review by
11/10/2020

“Winter Home Services had to return to my home three times to fix my toilet as well as the garbage disposal was not installed correctly and the faucet drips.”

Review by
11/06/2020

“I would recommend Winters Home Services to a friend because the contractors are always professional and do a great job.”

Review by
11/06/2020

“Winters Home Services provided fast service.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Yes Michelangelo Desimone”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“We don't remember their names! But our technicians were fabulous. Please know we think they're excellent.”

Review by
11/05/2020

“ALways courteous and capable staff .. always follow up ...adhere to precautions at all times.”

Review by
11/05/2020

No review comments provided

Review by
05/02/2020

“The boiler's working again, but I need to call Winters to remind them to finish the job! See below.”

Review by
03/31/2020

“They exceeded my expectations in the quickness of the job.”

Review by
03/21/2020

“They met my expectations because they were timely and efficient.”

Review by
03/16/2020

“The person who came out to the house the first time. He was great and I would recommend him to anyone.”

Review by
03/16/2020

No review comments provided

Review by
03/13/2020

“The price could be better.”

Review by
03/13/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

“Winters Home Services met or exceeded my expectations. The guy was super friendly.”

Review by
03/09/2020

“I would like to recognize the Plumber that came out for his exceptional service.”

Review by
03/05/2020

“They were very thorough about telling me everything that was going to happen.”

Review by
03/05/2020

“I was pleased with the installer who installed my kitchen faucet.”

Review by
03/05/2020

“There is no one I would like to recognize at this time.”

Review by
03/05/2020

“I was pleased with the installer. He was very good and respectful and courteous.”

Review by
03/05/2020

No review comments provided

Review by
03/05/2020

“The young gentlemen who came out in response to my call.”

Review by
03/04/2020

“The overall service and politeness of the company was great.”

Review by
03/04/2020

“He was good,--very good.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“I thought Winters Home Services did a great job!”

Review by
03/04/2020

“On time very good work the techs understand your problems and explain everything to you before they do the job. We are very happy with winters”

Review by
03/04/2020

“I am very happy with them, and I will use them again.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“Rafael Guzman was the technician that came the last time. He was very helpful and knowledgeable. He is an excellent technician and I would like him to be recognized for his good work at this time.”

Review by
03/04/2020

No review comments provided

Review by
07/15/2018

No review comments provided

Review by
07/05/2018

“We feel they exceeded our expectations by completing the job quickly, being super clean and being available when we needed them on the weekend and not complaining.”

Review by
07/05/2018

“They fixed a sewage valve for me.”

Review by
06/18/2018

“They came and did what they did.”

Review by
06/18/2018

“They exceeded my expectations.”

Review by
06/13/2018

No review comments provided

Review by
06/07/2018

“Winters Home Services always exceeds my expectations. I have been using them for years.”

Review by
06/07/2018

“We had a hot water issue and David came out on a Sunday morning bright and early. He showed up on time and was polite, courteous and he was knowledgeable. Everything was good. I told him I was going to give him a five star review.”

Review by
06/07/2018

“I was satisfied with their promptness.”

Review by
06/06/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/28/2018

“It was an excellent experience.”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“I thought the price was kind of high, but it was for an emergency.”

Review by
11/02/2016

“Winters Home Services did work for me. The communication level was very clear. I'd give it an A.”

Review by
11/02/2016

“They were prompt in terms of coming over and in scheduling. I'd grade my experience an A+.”

Review by
11/02/2016

“I had a couple of plumbers. They opened my drains. It was a very positive experience. I would give Winters an A.”

Review by
11/02/2016

“They were great.”

Review by
11/02/2016

“Right now I have no complaints. It was an OK service.”

Review by
11/02/2016

“Winters did a great job, and we're very happy. We had a clogged drain, and they fixed it. I'd say they're an A+. I wasn't at the house. I just know that they did a good job. They're very professional. My husband said they’re an A+ all around.”

Review by
11/02/2016

“I liked that they called us back, which around here is hard to get somebody to do. I'd give them a B.”

Review by
11/02/2016

“They were totally a failure. The guy, his name is Joe, he came in and cleaned the furnace. We asked the guy from woodwork because he said the furnace was dirty. We asked Winters to come in to clean it. He cleaned it, but when we asked another company to come and do the installation work, they said the CO reading was way too high. It was only one day later. We turned on the heat for one day, and then the guy who came to do the installation work said the meter reading said the CO was 2, something, but he said the maximum should be 1. Luckily we didn't die. We immediately called Joe to come back, and he checked the heater, and he found out that the heater wasn't working anymore. It wasn't working. He came to clean it, and it worked, so we turned it on for one day then the guy came and said the reading was 2, something. So Joe must've immediately shut down the heat. We were cold last week for three days. Eventually, we had to agree to the service of cleaning. He said he will come back another time, in about six months to clean it again. It's not working anymore after the service. We have to pay over five thousand dollars to buy a new heater. I don't know what we should do. We went to the insurance company today, and they said this is not covered.”

Review by
11/02/2016

“Winters is horrible. First of all, they came and charged me $15 to do the drain work, but it didn't work, so they only charged me $1. I had somebody else come after them, do the work, and it worked fine. Winters was supposed to reimburse me my money, but I still haven't seen it.”

Review by
02/24/2016

“They showed up when they were supposed to and explained what was going on. They snaked my drain, and the customer service was good. If someone asked about the company, I would say they were good and did the job that they were supposed to do. I’d give them an A+.”

Review by
02/24/2016

“I was very happy with them. Their response was good, and their service was good. The pricing was good, and the overall experience was very good. They cleared our main drain. If a friend or neighbor asked about the company, I would recommend them. I would use them again, and I hope that I would have the same experience. They’re A+.”

Review by
02/24/2016

“It was a good price, and they did an excellent job. They replaced a portion of my sewer line out from the house. The customer service was good. There was a little bit of a delay. He was trying to finish up some other projects, so there was a week or two delay from when he first estimated it would be done. He was trying to get some things done before the limit for doing anything regarding work that would dig up the street, so he put mine back, but I had no problem with that. I had three companies come out and give me bids and talk to me. The person who did it immediately sounded very knowledgeable and gave me a good price on the work. We had a few unexpected things come up during the work. The line bent where we didn’t expect, but they dealt with that fairly well. I’d give them an A.”

Review by
02/24/2016

“They helped me with a sewer drain and pipe. I’d rate them as an A.”

Review by
02/24/2016

“They were prompt and did the job well. They were good. In the fall, they fixed a drain and garbage disposal for me. The customer service was very good. I never had any issues or had to call them back for anything. I’d give them an A.”

Review by
02/24/2016

“Winters Home Services was awesome and fantastic. I liked everything about them. They replaced our external sewer line, and the customer service was great. I never had any issues or had to call them back. They are a great, A+ company.”

Review by
02/24/2016

“They fixed a drain for me. The first time I had a good experience and the second time I didn’t. I used them twice. Both times they did a drain cleaning. I just think the second time the guy was inexperienced and he had an attitude. I don’t want him back in my house again. I didn’t call the company because it was after the work was done but I wasn’t satisfied with how the work was handled. If a friend or neighbor asked about the company I would probably recommend them. They do good service. I’d give them a B.”

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