MillTown Plumbing, Heating, Cooling and Electrical
Drain/Sewer Cleaning & Repair
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Company Details
Services Offered
- Camera Inspection
- Clog Removal
- Drain Cleaning Services
- Drain Repair Services
- Drain Replacement
- Excavation Services
- Hydro-Jetting
- Repiping Services
- Root Removal
- Sewer Repair Services
- Sewer Replacement
- Water Filtration
Services Not Offered
Minimum Job
Not specified
Warranty
- 1-year parts and labor warranty
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- Certified Mass Save Heat Pump Installer
Customer Benefits
Satisfaction Guarantee
About this company
"We're committed to offering honest answers to all of your plumbing, heating, cooling, electrical, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable 24/7 live customer service to keep your home healthy and safe."
— Fred Webster, Jr., Owner
License
2255
Ratings & Reviews
Compiled Score:
MillTown Plumbing, Heating, Cooling and Electrical has received 4.8 out of 5 stars based on 1691 customer reviews. Learn about Our Research Process.
Eddie Arias
2 months ago
UPDATE: I was blown away by how quickly this was handled. Fred, the owner, called me first thing the very next morning and couldn’t have been nicer super down to earth, easy to talk to, and truly understanding. He immediately sent out his senior plumber to take care of everything I wanted addressed, and the work was outstanding. Between Fred’s personal attention and the excellent quality of the work, this was an all around fantastic experience. I couldn’t be happier with how the tankless hot water system turned out. Highly recommend them, thank you Fred and team. We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating system. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement — which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn’t reflect professional standards — including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to MillTown expressing these concerns. Their response was that there “wasn’t much to do,” and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn’t a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating — from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.pics show 2 of new tank and 1 of original can see drain valve on pipe !!
Julia Marie Hersee
6 months ago
Jonathan and Justyn did a hot water heater replacement for us. They showed up on time, were very polite, and did excellent work. We have a slab foundation and our hot water tank is stuffed in the bathroom closet along with our furnace. They had to work in a very small space all day and even had to remove the toilet and closet doors in order to do the installation. Everything was put back cleaner and in better condition than before. They went above and beyond including reconfiguring the piping layout so that in the future, repairs/the next replacement will go even smoother. After installation, they cleaned up and left the space spotless. We are SO happy with the work that was done and the price we paid. We will definitely continue to use MillTown and would request Jonathan and Justyn in the future for any plumbing needs. Can't recommend MillTown enough!
GREG HAZARD
3 months ago
Originally called for blocked drain pipe to drywell. Took several visits to finally have them run a snake and camera. Determination was frozen pipe and they couldn't do anything about it - leaving me the customer to purchase hose to suck out standing water, blow warm air into pipe, add de-icer liquid and continue snaking the pipe on my own. Total cost was over $1800. The inside connection to the drain pipe was replaced with minimal materials. Overall, I was not satisfied with the result (drain still clogged) and the cost for work performed seems way out of proportion.
Linqing Lu
3 months ago
Frank just did a fantanstic job replacing our kitchen faucet with all options laid out clearly in advance. He also replaced our rusty shutoff valves/pipes so our condo is now a safer place. We really appreciate the quality and efficiency of his work. Also, David and Andy who took our calls are very friendly and helpful. The price for most items were reasonable, the only cost caught us by surprise was faucet replacement - which trippled the number than I thought.
Amy Conlin
3 months ago
We had Matt here this morning for a kitchen drain clog. Milltown offered us an appointment within 24 hours of us reaching out - Matt showed up and was personable, knowledgeable and transparent. Fixed the clog relatively quickly and cleaned up very well after he was finished. Would highly recommend, and, even though we hope we don’t have to, would use their service again!
Service Area
MillTown Plumbing, Heating, Cooling and Electrical serves 60 cities in the Boston area.
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Cities Served
MillTown Plumbing, Heating, Cooling and Electrical FAQ
Services
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
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